Home Depot — asurion extended warranty service
Submitted claim #[protected] 11-25-17 with a due date of 11-28. Service never called and missed the appointment. I contacted the service dept three times and never received a call back to reschedule. Asurion then changed my service center and gave me a new tentative due date. I did receive a call from them stating they could not make the tentative due date and the earliest appointment they could keep is 12-21-17. I have spoken with two Asurion supervisors who stated they could not expedite the request. It seems they have no influence over their third party contractors. It seems Home Depot take no responsibility for the performance of the contracted (Asurion) service provider. It is reasonable to expect that when home Depot sells a service contract using the Home depot name they are responsible to the customer.
LG Refrigerator LFXC24726S purchased 9-30-16