The complaint has been investigated and
resolved to the customer's satisfactionResolved Google Treasure Chest & Safe Lock ID — unauthorized charges on my debit card
resolved to the customer's satisfaction
I tried to order a CD for $1.97 which was shipping and handling charges, through Google Treasure Chest and never received the CD nor the confirmation e-mail. This was on 4/23/09, when I made the order and finally today, after two months, I got them to cancel my monthly subscription with Google Treasure Chest and Safe Lock ID. I'm requesting a full refund and they will not accept our request. I'm out of $1.97, $72.21 x 2 with Google Treasure Chest and $38.84 with Safe Lock ID. I'm going to cancel my debit card because I do not trust that they have canceled at my request. The reason I want a full refund is because I never received the CD nor the e-mail they said I would get. This is a scam and ID fraud and something needs to be done. I never authorized them to charge my account for these charges even though they said my trial period was over. I ask them what trial period, I do not recall any converstaion or readings indicating to additional charges. What really disturbs me the most is that I never received any of the material at all.
You may reach me at:
12507 Rhodine Road
Riverview, Florida 33579
Thank you for your assistance,