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Google complaints 1498

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9:45 am EDT
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Google don't know

So I go and check my bank account and find that it was just charged 8 times by google. 4 of them said GOOGLE *SPICERACKM g.co/payhelp#. The other 4 said GOOGLE *SPIC g co payhelp. Both of them followed by CA and a number. All of them costing $4.99 each except for the last one which cost $9.99. This amounts to $44.92. What is this and why am I being charged? It started Wednesday, 4/13/16, and some are showing as pending transactions for Monday, 4/18/16. These are the only times that I have ever "bought" anything from google. I have not eve bought a spice rack or anything. I believe that this is illegal as I have not given any kind of consent for these transactions to be made
Starting from the earliest one:
PURCHASE AUTHORIZED ON 04/13 GOOGLE *SPICERACKM g.co/payhelp# CA S586104219600266
PURCHASE AUTHORIZED ON 04/13 GOOGLE *SPICERACKM g.co/payhelp# CA S466104236869251
PURCHASE AUTHORIZED ON 04/14 GOOGLE *SPICERACKM g.co/payhelp# CA S586105010142256
PURCHASE AUTHORIZED ON 04/14 GOOGLE *SPICERACKM g.co/payhelp# CA S586105030649066
PURCHASE GOOGLE *SPIC g co payhelp CA
PURCHASE GOOGLE *SPIC g co payhelp CA
PURCHASE GOOGLE *SPIC g co payhelp CA
PURCHASE GOOGLE *SPIC g co payhelp CA

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Susan Harvey
, US
May 04, 2016 12:19 pm EDT

Please please watch your accounts! If your locked out no matter what type of account CheCk it. In 2013 my account was compromised! Someone added the bank of Indonesia, a Korean man to my Google recovery account those accounts were allowed to take ALL of my back unemployment. A man from maryland had my edd card on his Origins (ea) account. Over 1000 transactions were ran through the account with (per Google no such thing as authorization) I went to every merchant to find out every invoice was invalid an that Google bought the app rights so they recd benifits from the transaction. My transactions were NOT AUTHORIZED yet Google refunded a porion of what was stolen (proved) from me an has given three different refund list that match nothing! I lost my home my car, have destroyed relationships all because Google said it was a friend or family member. I'm not Korean or Indonesian so I'm thinking I'm not related. I've been told on at least three occasions by Google your info has been stolen there are duplicate account an the next day they day it wasn't stolen you authorized the transactions that were seconds apart. I was destroyed by the ones we are supposed to trust BANK OF AMERICA/EDD CALIFORNIA, T-MOBILE, CREDIT ONE, AND GOOGLE! The kicker if you don't know you have a Google wallet your Gmail password opens wallet and your bank an even though Google flagged it twelve times an released it to clear checks in 20 minute, even though Bofa flagged two days after it started with no statements sent until after they denied fraud claims a year an a half later I'm who gets to pay for someone in another location (country) billing my account! Please I don't want anyone else to go through what I have! I have over 6000 documents to back up every word! CHECK YOUR ACCOUNTS!

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7:20 pm EDT

Google chrome browser = malvertising generator

Google Public DNS: An Introduction
Dear Googlers..
I don't know if your engineers were having fun on april fools day, but Mr. google.com, your Dns servers 8.8.8.8, 8.8.4.4 were resolving my browser to sum disgusting, revolting content that had nothing to do with what I was searching (Your chrome browser by the way)I got the pop-up about u dissolving support for mac users 10.68-80 .And I find that to be an affront to poor cpus users who can't afford to up grade for new hardware or software because a billion dollar company wants save a few pennies.These wonderful hardworking people have to food on there tables and keep the lights with not having to worry about Sum rouge googler manipulating the search results for kicks..The search results google was resolving to my browser were so disgusting and very hurtful content, Hard working wifi users have enough to worry about without having to worry about if there net connection will be sent filthy, sick content by april fools joke, It was truly despicable there were horrible, horrible names about the LGBT communities, Latino's, The blacks, women, and just regular god loving Americans like me…I have analyzed this fairly throughly….I have the wireshark pcaps--)redacted( this was form your ip address..your homepage I have included the logs as well..If this was sum kinda if sick joke may the lord pray for you..It was awful..Very hatefuls words, , And the images. I typed in networkworld and it page resolved to images i do not care not to remember … Mr.Google Life is very difficult for everybody and all people have problems, but if your network "professionals" or sum entry-level blogger/desk help went rouge and got admin rights and did this hurtful, disgraceful, cowardly thing he should be terminated immediacy..I hope an internal audit is done and I would like a copy of my raw tcp, udp dump and a map of the network connections at origin of source.
At the end of the day Mr.google All us petty everyday people just wanna to come home and fire up to the ole wifi-> and find what ever entertains us be it we watch a lil netflix or play sum stupid game or sum trendy communication app or just read boring white papers about vulnerabilities…There needs to be an internet police or sum kinda of regulations in place if your not gonna protect us(the users) from malvertising.I believe and pray the Gop gets power and holds the internet hostage till it gets its way--a bIgGER chunk of the ad revenue.The internet need protectors who will up hold it's free flow of information with right not be undated with in intrusive ads which you google do not throughly scan leaving billions of user at risk to malware..If you could have seen the hateful disgusting pictures your search engine was resolving to-frankly it was so horrible, the words were hateful, if your children saw this u would be ashamed…Frankly I been treated very baldy…I don't deserve to be sent such violent hurtful images and words it was disgraceful….Mr. Gooogle do your engineers have no heart.?No sysmapthy>.?Well who ever was behind this should be ashamed of himself--it was so vey hurtful…I know you have sum great people working for you, but the gigglers who did this are co heartless and unfeeling.This is there idea of a Prank april 1 fools day gag--it wasn't funny in fact I Found it very hurtful…What if a child had seen those disgusting images or seen these hateful words? the gogglers who manipulated the search results or mis impersonated you should be reprimanded.Very, very hurtful..And I love serge brain and Larry page(I have sum vocal warm ups that can help him if larry still having voice problems--i went thru it.and I can email U THE WARMUP VOcAL EXERCISEs if u want, I'm sure a man of your stature can find my email u know everything about me.)but if serge or larry so what these gigglers did as april fools joke they would be ashamed of you Googlers for this heinous un provoked attack…I think if my be over sum thing I said Twatter, I mean can You believe this..?I mean no one can take a joke anymore..But yes I love google I use there product, i love there products-but please lOok into the matter..If sum one is dns poisoning your dns server, 8.8.8. or 8.8.4.4 summon needs to monitor it better, because if this was sum sick joke or-some thing it wasn't funny..A regular/poor american google user who may take his brewing over to firefox or who ever will respect my privacy and stop the flood of malvertising.., Routing tables would be nice.

john mccfee is the donald trump of cyber security..And he's balling
singed A hurt googler user

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8:07 am EDT
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Google google translate voice service for portuguese (portugal)

Dear Gentlemans

Every time a translation is made for Portuguese and You click the Voice buton to ear the translation, this come out in Brazilian and not on Portuguese.
This is not correct!
Portuguese from Portugal and Portuguese from Brazil have different accent and settences! Google Translate should not Mix Portuguese PT with the Portuguese BR. At least a Voice translation for Brazilian and Portuguese should be avaiable. Because of this commun mistake, People all around the world think Brazilian is the original Portuguese language, when is the other way around. Portuguese from Portugal is the original Language and should be always avaiable! Like for example, the English Voice translation is from United Kingdom, the original language, and not from United States of America!

Thank You so much for Your Time.

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6:05 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went on line to check my balance and this is what I seen when I open up my account. I seen where I think it was 10 year old ADHD son. I am not sure, but didn't Google get in trouble about this once before? I am expecting my whole refund back. $148.00. And that money was supposed to have used to go toward my utilities which is $178. Now if I don't get the...

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7:34 am EST

Google the seller promised to change the size of the jersey and still hasn't done it

I have ordered three jerseys from www.googlejerseys.xyz. The seller provided all the details and even told me the price and the delivery time. However, he mixed something and the size of all the jerseys was wrong. I was disappointed, but contacted the rep and he said that I must return the jerseys and they would resend the order. I paid for the return shipping and didn’t get my jerseys at all. I’ll never buy from them again and would recommend you to do the same.

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3:22 pm EST

Google unauthorized use of my google card for game play charged to my card

During the month of February, I was charged about $27.00 (actual total $26.93) for playing games that I did not play; I played a game that costs exactly $4.99 + 2.99 = $7.98 total charges only . The rest of the charges (exactly $18.95) should be refunded to my account, and, somehow, we need to insure that these illegitimate charges are not repeated on my account. My card #6988 was used to place these illegitimate charges, as well as my legitimate charges, as stated.

Please let me know if I need to replace my card number with another, or if this can be handled some other way. I feel as though some unauthorized person is using my card number, somehow, and this needs to be fixed immediately.

Cathy Williams
on behalf of Patrick McCluskey

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Susan Harvey
, US
May 04, 2016 12:25 pm EDT

CHANGE EVERYTHING!

HAPPEN TO ME TOO AN I WAS DESTROYED! PLEASE CHECK YOUR ACCOUNTS. Contact your merchant listed an see how many invoices are actually valid invoice numbers! None of the over 1000 invoices on my account were valid they states Google charged and recd the benifits from said transactions (no reason to contact the merchant if they are invalid.) But the invoice said to! Change your cards, accounts and password ASAP!

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7:34 am EST

Google chrome

Still feeling angry that you will no longer be supporting my operating systems but I guess you wouldn't know anything about being poor since you use fake offshore companies to avoid paying taxes you greedy ###!
Long live Mozilla.
Did I forget to mention that I hope your company fails and you end up homeless living behind a dumpster covered in you own piss and feces while rats eat your face off.

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11:48 am EST

Google google dragonplay google com ch *ca

on 2/2/2016 my debit card from 469216 Google dragonplay google com ch *ca was unauthorized in the amount of $29.99. I would like a full refund.

Thank you I am very upset

[protected]@yahoo.com
[protected]

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12:04 am EST

Google listed as google*pandora

Each month on my bank statement close to the 8th, last charge 2-08-16, a charge is being made for $5.30. The charge reads "Google*Pandora with a description under it of Google.com/CHCA. You said do not submit capitals but the Google is in capitals and so is the chca. The bank said to close my bank account and they would not be able to charge me, however, that seems unfair since so many things are set up with my present account number. This charge is not authorized. I would like the charge on my account to stop immediately. I do not want to give out account number information but how can I get in touch with google to stop charging my bank account.

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5:18 pm EST

Google unauthorized debit charges

Point of Sale Debit GOOGLE *Ana $4.99
02/16/2016 Point of Sale Debit GOOGLE *GSN $4.99
02/16/2016 Point of Sale Debit GOOGLE *GSN $1.99
Point of Sale Debit GOOGLE *Glu $4.99
02/08/2016 Point of Sale Debit GOOGLE *Glu $4.99
Point of Sale Debit GOOGLE *ALA $0.99
Point of Sale Debit GOOGLE *Glu $4.99
02/01/2016 Point of Sale Debit GOOGLE *Min $1.99

I do not know what these are! I would like to know what these are for? HOW or From WHO they got my bank card? How do I get these stopped? How do I get my money back?
These charges that I didn't know about has caused bounced checks and fees. I AM NOT HAPPY!

Thank you in advance if you can help me! Debra DeVeney

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8:16 am EST

Google internet service on android phone

Using the Android phone with Google software I recently (less than a month ago) installed Mozilla's Firefox app. For a couple of weeks Firefox was running fine but then some Big Brother set its tail on fire: the crashes has become frequent and constant, especially when I read articles about neonazis in Ukraine. I strongly recommenend that Mozilla transfer its headquarters to the country of Lichtenstein, so that you guys can normally work and your Firefox also. I know what I am talking about : my graduation project in 1985 was named "The organization of the remote access to the dispersed data bases" (at Moscow Institute of Science and Technology Information). Some other means to fight local and global neonazists are the following: (c) "HackZapper" tool within the new (c) "FireBrand" version of Firefox search engine. The (c) "Zapper" should simply crash the operational system of the hacker without real damage to the hacker' s hardware or software. No harm done, but the hacking interrupted for a while. Even the missing Supreme Court judge would be puzzled.
Be nice and let live!
Sr.Lt. of the Soviet Army Reserve
GENOZAUR (G.N. BOIKO-SLASTEN)

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5:10 am EST

Google the seller lied and hasn't shipped correct order

My brother ordered a jersey from www.googlejerseys.in and he still continued to argue with the seller. The seller sent wrong design and size of the jersey and my brother was furious. After some time my brother returned the jersey and the seller advised him to calm down and promised that within 5 days they would replace the orders. My brother is angry, because he doesn’t have money and no jersey, because the seller has lied and hasn’t shipped new one.

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1:13 pm EST

Google adwords

Google Adwords is a huge scam and bait and switch. I am sorely disappointed that the "do no evil" Internet company that I love so much has taken a bad route in terms of scamming people about adwords and showing it as their revenue

> They sent an offer to me - use $100 adwords credit, pay $25. I used this and wanted to get a feel for my wife's business

> I am immediately dinged with $1500 credit card charge. As I try to fight it out asking how they could charge me without notifying me, they claim it was autoamted but can offer me $1200 adwords credit i.e. no money back but use for future adwords

< I pause the adwords campaign when it happened first time and I get hit with another $420

THis is insane. Sundar and Larry, if you guys are listening, this is BS business model with plenty of evil

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8:48 am EST

Google my google adsense account was disabled

My google adsense was activated in 2.jan.2016. I have earn $9.00 lost one month. Now my account was disabled. I am ask a question why my account was disabled? google is not give a proper answer. It's told only invalid activity. I have span more time to create this blog. but google is not consider a small publisher. It's treat differently big publisher and small publisher. My Golden time is fully wasted. I think Google adsense cheating for small publisher. this is my blog link http://mechanicalmines.blogspot.in/

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3:23 pm EST

Google unauthorized credit card charges

1/19/16 sequence [protected] 1/19/16 six unauthorized charges showed up on my debit acount totaling 16.94 . dont know who thay are, what there service is, or how thay got my information. dont know how to contact anyone the phone number thay provided was no good there are no documents except my bank statment. no corespondence what so ever just the money deducted.i would very much like my money refunded. there are pages and pages of complaintes just like mine dating back to 2011 .how can something like this go on for so long without something being done?

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Jamie Eymard
, US
Feb 14, 2016 10:23 am EST

my son is charging to my credit card and i want to stop the charges

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12:12 pm EST
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Google charges on my account

on the 04/01/2016 £7.99 then on 05/01/2016 £3.99 again on 06/01/2016 £0.79 and £3.99 and on the 11/01/2016 there was a £3.99/£7.99/£7.99/£14.99/£14.99.these amounts were all taken from my account as im on dissabillity benefits i cannot afford to lose this sort of money.i would like this sorted as soon as possible. regards j.morgan (mrs)

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3:25 am EST

Google kiloo games

My bank account has been charged $73.97 New Zealand dollars for games i do not even play. How they got access to my debit card details is beyond me. When i saw that this had happened, i quickly cancelled my card with my bank ( 10/1/2016) just to find that more transactions had gone out the next day (11/1/2016). I would like an explanation and my money refunded. I am certainly not in a position to throw money down the drain.

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Update by Sanjem Joe
Jan 11, 2016 3:27 am EST

i am not happy with this. Very dissapointing.

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12:12 am EST

Google I don't know what its about

I decided to get my kids something from mcdonalds today and knew I had 12 something on my card. When I went to pay for my food, the lady told me that it only took off $2 something. I was pissed. So I looked up my account which is my sons child support and found that $9.99 was taken from this google thing and it also had youtube on it. I was so mad that I called the number on the back of my card and explained everything to the lady. She said that they were going to send me a new card and then when the charge has gone through then I can dispute it cause its a federal offense. Well, when it comes to my kids money, you better bet your ### I'm going to get whoever is doing this go to f***ing prison!

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9:48 am EST

Google recurring charges

We are continuously being charged $9.99 from Google.com/CHCAUS. This reoccurring monthly charge has taken my 16 year old son's bank account in the negative and there is no contact information to this website in which I can cancel or stop this reoccurring transaction. We do not authorize this website to continue charging my son's account. Please email me a solution with contact information. [protected]@yahoo.com.

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2:50 am EST

Google sgn games

I downloaded a game for my granddaughter to play while we are on a short visit over Xmas .only to find that I have payd £39.99 for a game I thought was free. I am over 70 years old and won't be playing this game myself we return home in January, this is absolutely outrageous, no warning that this would cost money, I will now expect Google to reimburse me my money asap . And that they should also apologise for taking my money out of my bank without my authorisation. I would never have imagined that such a (what I thought was a trustworthy company ) would stoop so low this tantamount to theft Shocked Mrs Simpkins

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About Google

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Google is a multinational technology company that specializes in Internet-related services and products. Its most recognized offering is the Google search engine, which serves as a tool for internet users to find information online. Beyond search, Google provides a suite of productivity tools known as Google Workspace, which includes Gmail for email, Google Drive for cloud storage, and productivity applications like Google Docs, Sheets, and Slides.

The company also operates the Android operating system, which is used by a variety of mobile devices worldwide. Google's hardware products include the Google Pixel line of smartphones and the Google Nest family of smart home products.

For businesses, Google offers Google Ads, an online advertising platform, and Google Analytics, a service for tracking and reporting website traffic. Google Cloud Platform is another significant service, providing cloud computing solutions for enterprises.

Google Maps and Google Earth are services that facilitate location tracking and navigation, while YouTube, a subsidiary of Google, is a widely-used platform for video sharing and viewing.

The company is known for its continuous innovation and expansion into new areas, including artificial intelligence, self-driving car technology through Waymo, and health technology via Verily.

Google's services are deeply integrated into the fabric of the digital experience, catering to both individual users and businesses with a broad range of products designed to enhance connectivity and productivity.
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Overview of Google complaint handling

Google reviews first appeared on Complaints Board on Oct 22, 2007. The latest review Taking money off my card. Without my permission was posted on Apr 10, 2024. The latest complaint google - I save you. you owe me was resolved on Dec 16, 2019. Google has an average consumer rating of 2 stars from 8772 reviews. Google has resolved 257 complaints.
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  1. Google contacts

  2. Google phone numbers
    +1 (650) 330-0100
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