Google review: Chromebook problems

I want to add 2 things:
10. Trackpad showing fingerprints: So every few days to 2 weeks, when I use it (I use it everyday), it keeps getting dirty for no reason. Also, I have to clean it a lot which is annoying. While I can use a cover, it's a waste of time because other brands (not Chromebook(s)) doesn't have this problem
11. Screen capture keeps adjusting settings: The screen capture I'm talking about is click on the current time icon that is pre-built (it depends on where you set it but I prefer it to be bottom right as other styles (like left or right) feels weird although this is not what I'm talking about), click on "Screen capture", select video (right next to the camera icon), and go to settings. Then "Audio input" keeps setting it into off for no reason. This started a few weeks ago when I was trying to share a recording with somebody and when I uploaded the file, they said there's no audio and they made me mad and when I checked the settings of the video recorder, audio input was off and I switched it to "Device audio". However, when I restart the device or whenever it crashes (the crash thing is a problem but it can be found in a another complaint about the same company), it resets the option to "Off" for no reason and I didn't get a warning on why it was set like that
12. Disabled my account for no reason (lasted a few hours long): So on the day of Lunar New Year of 2025 (Jan 29, 2025) (I know the date on what happened because it happened on Lunar New Year day and it's easy to remember for me), at 8 AM, when I was about to do my work, I got a blank pop-up message saying nothing. There was a option named "Cancel" (correct me if I am wrong) on the bottom right of the pop-up message which I did and tried it again but the same thing appears. So when I tried Gmail or any other Google service (like Google Translate), I get the same thing and I asked somebody who can help showing what happened in front of them but they said they cannot do anything about it as they don't control it and said they have never seen that before. I thought it was malware that somebody might've installed but no. When I tried websites like Wikipedia, Scratch, and games (which I have permission for) the pop-up didn't appear. So I used Wikipedia and games because that's my only thing I can do while waiting. So that means that I cannot access Google services. At 10 AM, when I thought the issue was only 1 hour, it was not. I asked the other person (not the same person) again and said try restarting the computer. So when I did that and logged in, this time, it says my account is disabled for no reason and didn't mention how long. I have not done anything bad before that and I couldn't do my work. And I became bored that I just drew a random Classic mode gameplay of Fruit Ninja on paper and there's nothing I could do. Then by 11 AM or 12 PM, my account got undisabled (or unblocked) but I didn't get a warning on why my account was banned and after my account was not disabled anymore, I can finally do my normal work and no longer be bored.

Here's 1 more thing I would add:
12. Keys would sometimes think I pressed the same key twice: For the past few months, when I type sentences (sometimes), it would think I press a key twice making it weird. For some reason, it feels like (it's a similar problem with a another company) a Apple Butterfly Keyboard problem (in the past) despite that I only pressed it once. This isn't my skill issue because I pressed the right key and there was something wrong. Here's a example of what I was supposed to type and showing what happens after I typed the whole thing with the first letter appearing 2 times (this happened to me at Jul 2025 when I was trying to type something important):
What I was about to type (this is a example by the way): You're supposed to know these facts about Geometry Dash just in case
What the result went: You're supposed to know these facts about GGeometry Dash just in case

The term "GGeometry" is not supposed to be like that. I tried it on a typing website also and the same problem happens. It's not a autocorrect thing that does weird stuff but the keys are pressing the same thing twice (sometimes but not that often)

I want to add on to the charging problems (provided more details for #3). At certain times, it would charge normally and takes 1 hour to charge it full (yes, that's normal) but for some reason, when I did it at 3 PM (was at 50 something %) at Jul 31, 2025 and waited until 6:20 PM (takes around 3 hours) when I did that at my friends house, it only took 40% of the battery to be charged. This happens at my friends house. When I tried it at my home, it charged fast. When I tried it in my friends house, it charged slowly. So this could be a outlet problem. When I asked my friend to check if the electrical outlet was working fine (and the voltage), my friend said yes, it was working fine and the voltage is normal. I double checked if it was fully plugged in and it was plugged in fully. But I heard that opening a lot of stuff or background apps slows down the charging. However, no background apps/syncing were opened and I don't have them on. So when I tested 1 tab (that is Wikipedia) at home, it normally charges. When I tested at my friends house (a few days before Jul 31, 2025), it charges slow with the same article. When I tried to charge it at home it still works but charges faster despite the fact that I am using the same charger. We tried a different plug outlet and it still charges slow and the same way. The cable quality is good. One Wikipedia small article tab does not affect charging speed and I don't know what was happening then. When I checked if it's a plug outlet extender sharing high watt power to other devices, it's not and I tried a normal wall outlet and the issue remains the same. The next thing it could be the cause is the extensions that I have installed or turned on. I tried uninstalling them or turning them off but they still charge slowly in my friend's house. This is illogical and unusual. So the cause is unknown or possibly wanted me to waste more time charging instead at certain places

So when I was sending emails about the same thing when talking to somebody, I copied the thing and pasted it and the text was not purple. When I sent it, the text I just pasted was purple. I did not use any mods for this and the text was set to black. And I tried different ways such as Ctrl + Shift + V (which pastes the text without formatting it) which it does work in documents but not on emails when sent. When I did that, and again, it turns the pasted thing that I said before into purple. But if I add a comma between the sentence (it was a test), it did not turn purple. The thing that disappears is something weird. So when I paste a template and use the same template it again and paste the same text in the same template, it disappears. There's that one time that I warned them to stop using a template saying a warning to stop and they didn't stop and continued. So I used the same template saying the same message (nothing edited) and the message disappeared. But then, I got blamed for sending a blank message when I checked and it was gone. I double checked and it just edited my email without consent. I tried it again, double checked, then sent and it's gone. So this means that there's somebody hacking the email system (this is not just me, I seen other people having this issue in real life on where I work and I think everybody had this issue) or this is either a bug. The picture (it's edited showing before send and after sent the message and I used Canva to make this picture) I provided is a example on what I just said with before and after (when saying the same thing twice) showing the text being purple after the email being sent (not the entire email but the part I just said (this is a 2nd response))

I'm going to add #13 on the list:
13. Scrolling would not work in Google Chrome: At little rare cases, the scrolling would not work. When I try to scroll with my mouse, it would not work on whatever tab I did. If I choose a different tab that does have scrolling, it works normally. For the page that the scrolling wasn't working, I tried the touchscreen also but it doesn't work either. I tried refreshing the page but it doesn't work also

I also provided a weird thing about Gmail email(s) turning purple or blank on some stuff which is mentioned in a another complaint, not in here

Ok, sorry about that. For some reason, the email complaint I just did a few days ago is moved in here for some reason. So that would be #14 in the list. Here is what it would be:
14. Emails turning purple or leaving it blank: In addition to the email thing above, this causes colorblind issues. While I'm not colorblind, colorblind people could possibly have one of these issues right here (all of these things if the text is purple for a normal person):
- Red-green deficiency colors: Blue or gray
- Blue-yellow deficiency colors: Possibly blue or gray (?)
- Total color blindness: Seeing all gray (grayscale)

Also, making the text in purple can be harder to read. So for a normal person, purple text has low contrast, visual fatigue, and vibrating color effect. It would cause eye strain (or make the text appear faint but can be harsh on the eyes), a visual vibration (for vibrating color effect) on the text, and few other things. I'm not a professional about these things so I could be wrong

I want to add #15 in the list:
15. Trackpad being torn down: So somewhere before June 2025 (likely May 2025), I started to notice the trackpad is a bit off. And when I tried to clean it, it doesn't work. So I ignored it but it keeps expanding by wear and tear and I don't know why it does this. I did not do any damage to this but for some reason, the trackpad still works but the layer is torn down (and nobody wants that) and other laptops (that are not Chromebooks) does not have this problem. If you look at the picture, this is what it looks like (this looks like the UK and other lands connecting to Europe and it also looks like a face) (this is as of Aug 2025)

Ok. Turns out that problem #3 appears to be a faulty USB-C port. So when I updated my device to the latest version, I did go to my friend's house and test the port on the right side of the Chromebook and it still charges slow. Then I tested the left side and it appears to be charging normally. Turns out, I discovered that the USB-C port on the right side of my Chromebook appears to be faulty (these results can be different for people so they won't encounter the same issue). However, for both sides, it's supposed to be fast, not slow. So this means that the manufacturer made a mistake or secretly used a faulty USB-C port in one of them (this is not always true and can change and I will let you know if there is anything about that happening)

I wanted to add on into #4 (and other ones): So after I updated my device into the new version, none of the issues have been resolved (after I updated it, it looks better but the CPU performance slowed down a little bit after that). The issue with auto correction is still not fixed even with minor improvements. Still, when I type "Geometry", I sometimes misspell it as "GGeometry" and still has not address the issue and it feels like a auto corrector that sometimes acts like smart and sometimes dumb at the same time. No issues have been resolved. The overheating issue has still not been resolved because at a another time, it got a little hotter than before after the update.

Also, I noticed that the tagline "The better way to laptop." doesn't always represent the tagline itself because of some issues that I mentioned above. Booting up in seconds, automatic updates, smooth performance, and other ones is true but smooth performance doesn't always belong there when it lags (even with 5 tabs opened or something like that)

I don't want to take up more space so I'll stop explaining it here unless I need to say more issues or any updates that I wanted to say. If all issues I mentioned were resolved, then this complaint will be resolved

I want to add #16 to this list: The next problem I'm starting to encounter is that when the website loads and do nothing or sometimes, I scroll, it causes the device to lag (most likely 1 FPS or less on the device itself) from 1 second to a few seconds which this is a extremely rare case before Aug 2025 (which only happened once as far as I remembered) but after Aug 2025 (when I updated the device itself), it's starting to appear more often. I don't know how this happened as the tabs I placed are often not powerful

I want to add something to the overheating issue (#1): When I checked with my AI bot on what's the good limit it should be (on how hot it should be), it should be 122 F (50 C) or less as the temperature. However, it often goes beyond 50 C and if you have a Chromebook and if you wanted to know how hot it is, there's a way. It's not a secret but if type in chrome://diagnostics in the browser and hit enter (this won't work on devices that is not a Chromebook), it will open the app and you'll see a section of the CPU but sometimes, I seen it hit 85 C (185 F) or higher which is a safety hazard. This is why Google and/or other brands need to double check on how safe it is and test. This feels like this company did test some but never the overheating issues as there's a another time that I got burned so hot from that and it almost made me go to the hospital because of how hot it is

I forgot to mention some things on the account disabled thing (#12): So after my account got disabled (again, it's Jan 29, 2025), I got in trouble for not doing the work even though, my work is one of the Google services and I couldn't access it and blamed me for not doing my work (even with proof that it's showing a blank pop-up banner) when I didn't notice my account was disabled (it was a blank pop-up banner as I mentioned before. It's not a virus or a mod as I wouldn't do that). I didn't do anything bad on any Google services, no bad emails, and nothing wrong. Then they just let me just do whatever I wanted but I tried non-Google services and it worked like Wikipedia. So for the rest of time until noon, I just did whatever that doesn't make me bored without using Google services

I want to add #17 to the list: Opening a video in Gmail after it's sent makes the video close shortly after: So when I send a email to somebody and I wanted to watch the video after I just sent it and click on the video (watching a video in Gmail), it just closes it even if I didn't press anything without a reason or warning. When I press the same video again and didn't do anything, it just does the same thing. This only happens after it's sent and if you want 1 minute or 2 minutes after it's sent and try it again, the bug stops. I first discovered this bug in spring 2025 or something like that and it's still unresolved as of [current date]

I forgot to mention of the URL link of the secret restarts complaint. It's about restarting the Chromebook whenever I never touched it (when it's not used). You can look at it here: https://www.complaintsboard.com/google-b115683#c1991489

And you'll see how many times Google just did to me since I filed a complaint about that. I don't know if this will get merged into here so if it does, I'll let you know about that

Sorry, for issue number #17, when I meant by 1 or 2 minutes, I meant wait. Sorry if I made some mistakes

I want to add #18 to the list: There's a problem (possibly a bug) that certain videos would not appear in Gmail (YouTube links), even when the video is real. In the screenshot below, I placed 1 video mentioning it's not a bug (the video link is Fruit Ninja related) and the 2nd video link I provided is a video of Fruit Ninja glitches but for some reason, it did not appear in the video section in Gmail and it only appeared 1 video (even though, there are 2 videos). No, it's not edited as if you try this yourself, you will encounter the same issue. I don't know what triggered this because normally, all YouTube links should display all existing YouTube videos in Gmail on any links related to that but it only displayed one. If I place a different one that doesn't cause the glitch, it can appear as more than 1. Here's the screenshot below (again, it's not edited (except for contacts and my email which is hidden) and there are YouTube links in there that I provided as a sample)