Google

I purchased a lifetime plan for a third party app on Google Play for my son who is on the autism spectrum. He uses the app in his tablet to communicate with us. A few days later, I was charged for the annual plan for the same third party app.

Google Play refuses to refund the excess payment made even if the same product has clearly been purchased twice. The request for refund was also made within 48 hours of purchase.

Google charged an unauthorized charge to my bank account they were not permitted to do, called Google Glority in the amount of $21.59 this is not right for them to just feel free to go into my bank account and make a charge for something I had no knowledge of how many other people are they doing this to?

Jul 18 Google *Glority [protected] Ca Usa Misc -$21.59

Date

Monday, July 18, 2022

Amount of this Misc

$21.59

How this will appear on your statement

GOOGLE *GLORITY [protected] CA USA

I purchased a Pixel 5a and Preferred Care on December 31, 2021.

I believe the Preferred Care I purchased includes accidental damage for things like cracked screens. If it is not included in my preferred care, the sales pitch and information is misleading. The following is a link to the sales pitch for the Preferred Care product:

(https://store.google.com/us/magazine/preferred_care?hl=en-US).

Approximately July 1st, I dropped and cracked my Pixel screen.

On July 6, I filed a claim and paid a $69 deductible to fix the screen, which was approved.

(I have a receipt and approval letter which includes the IMEI phone identification number).

On July 12, 2022, I went to the local partner repair store where I was informed the IMEI number on the approval document did not match my phone. This is the first time I’ve ever heard of IMEI numbers, and sure enough, the IMEIs on my approval receipt and my phone do not match.

Between July 12 and July 13, I initiated three support tickets. The first support ticket was initiated under my normal gmail account which I was informed did not match the account the claim was filed under. The second was initiated under my work gmail in the unlikely chance I used my work address for personal business. I was again informed the gmail did not match that which the claim was filed under.

These are my only two email addresses so I initiated my third ticket back under my normal gmail account. During the support chat I was informed that the IMEI was correct (it’s not), that they would not refund my $69 (I received no services for that money), that I do not have the coverage I purchased, and that they could not process the claim and would escalate my case to the support team. That support chat lasted from 1:36 pm to 5:00 pm, 3 ½ hours. (I have the complete transcript).

Since then, I have received five emails, informing me that my claim has been ‘escalated’ and would take 24 - 72 hours. It’s been over a week, the crack in my screen has now bled across the display rendering the phone inoperable. At this point I would just pay for the repair myself as I need my phone to do my job.

I have no idea how it is taking a team of specialists working an entire business week to simply change the erroneous IMEI number of the paperwork. At this point, the cost in labor Google has spent ‘investigating’ this claim exceeds the cost of a repair which runs on average $150-200. Given the $69 deductible I already submitted, Google, one of the richest companies on the planet, has delayed my service for eight days and counting, to make sure that I, a public high school teacher, is not conning them out of about $80 worth of repairs.

On February 2, 2022, I received a call from Internet Business/Consumer Buzz.

I spoke to Mr. A. Lewis who advised my website needed engine optimization. I listened as he said their work was on Google. He proceeded to show me a Google site of their SEQ customer, Solarus Electric, as proof of the quality of their work. SEQ was new to me; and I had an interest in getting my customer satisfactory comments and reviews onto Google, I became interested in his logics. I hired him; was introduced, 02/21/22 to Kortney of Consumer Buzz. I gave her my website: DH Financial Health Solutions, and pertinent information. I told her: "Not To Place My Home Address Onto Google" . We agreed, and she confirmed, she said: "I Will Have Them Call For An Appointment". She advised about Google Verification codes. One, Google code was sent; later another duplicate had to be sent (for an unknown why?)

We agreed in May that, and that Consumer Buzz would UPDATE 15 Directories with the new 888 - auto reception-phone number. I paid Consumer Buzz, $1,442. We spoke in April, then June where I gave her new phone number. Latter part of

June, I checked to see my Google listings. I was shocked! My DH Financial Health Solutions services were described with two other companies google descriptions. #1, we are "Not" accountants; #2 our name is not Gust Launch; nor CrunchBase; we have nothing to do with "Telemedicine". Yet, their respective services were listed as my company's services. My home address was "Exposed"; my old office number was listed; and nowhere were my financial services listed. My DH was spelled as D H with a space, which gave different search outcomes. Most of all - Consumer Buzz

caused "Harm" to my "safety" and to my "business image".

Safety, in that a man called me to tell me, Ha Ha, I know where you're

at, I just drove by you!" Harm to my business, because my services were not listed, and were replaced by other entities whose services are alien

to mine. On 6/30/22, I called my Bank to stop all payments; called Consumer Buzz, spoke to Margo, who was indifferent and said it was Google's fault, because of Google's updating, that is why I have not (to date) received my Google updating on Directories and that Google messes up the listings.

She, promised to repair. She updated a few with current 888#, but my home address, alien descriptions, old phone numbers are all seen currently on Yellen Directory. They broke agreement by failing to perform contractual

service agreement I depended on. Their attitude is one of "indifference."

I am seeing multiple unknown or unexpected charges from

"DC GOOGLE *PLAY CHARGE MOUNTAIN VIEW CA Ref:351791 Auth:864599 PurchDate:07-11-2022" and I have no idea what they are. They caused an overdraft situation for me which is the only reason I paid attention this time.

In addition, I was at work most of Monday and I did not seek any apps after work either since I never "played" with my computer so would not have purchased or made premium any app. I was also busy working or with other commitments most of the weekend and did not play or seek any new apps or to upgrade prior apps any time then either.

I have seen similar charges in the past but were unsure what they were and since I have installed some google app around those times, I figured I must have inadvertently changed an app to premium. They were small charges and didn't affect me greatly, so I didn't think about them again. But then this came up, causing an overdraft and I decided to finally check into it.

Apparently, this is an on-going issue with this company.

I have complained by raising my first ticket #87 on April 8th but since have raised tickets100,118.120,122,123,145, 147 and 152.

My issue is that I want my account chelskiBW level 118 restored to me.

When my phone broke and I downloaded the game on my repaired phone I was given account #338bb87 which I have called temporary mea now level 37. I don not want this account, I want my original account restored back to be.

But I had two years of gameplay on my original account and Freshdesk who handle tickets aren't doing anything. R G Stanwell-Smith the games developer didn't even reply when I wrote to him at 56a Onslow Gardens London, N10 3JX.

(My Mobile [protected]).

Ive noticed unauthorized payments coming out of my account on july 9 2022. Theres multiple ones same date. I want this corrected and money back/I have never authorized any such payments to come out of scotia bank at all. I dont even understand what the money was taken for.

When we booked our cruise with avoya (lenny halstuch) we got our flight to long beach, cal. our reservation #'s are harvey/ilxukm and hutching/unizxz. we had taken our grand child and joey. we paid for all insurances and for our transfers to carnival ship. wegot a change of flight onmay13 2022froma. a to ontario cal. we landed, looking for bus, no one new what were talking about. (very upset, and did not know what to do.) I am 79 yrs. old. we had to get @ cabs to go to ship, did not know if we would make it. it took over an hour to ship. we paid #347.18 plus tip for 2 cabs 62.00, transfer fees were $59.98 each for harvey and huctchinson. total of $529.14. we do have receipts for cabs. I do not know how to send to you. all we want is our out of pocket money. we paid for insurance. we were not at fault for flight change.

I have 14 unauthorized transactions on my credit card that I did not make.

on 7/4/22 starting at 10:27pm till 10:40pm all were made back-to-back! I didn't authorize any of these transactions and would love to have my funds refunded to me!

I've included pictures of all the transactions and pictures of the first and last transactions completed on my account, which include date and time!

Email Address: [protected]@yahoo.com

First contacted developer of cash blitz casino on April 1st, 2022. I noted that there were a few serious errors in the game that quickly depleted purchased "coins".

I was assured that nothing was wrong and that i was just unlucky.

more game errors, lost purchases, calculation errors, game freezes, i contact support again. I'm told once again that nothing is wrong.

9 more of these cycles.

Finally, with another purchase gone and the gave behaving more erratically than ever, i messaged support. I was told that i needed a screenshot of the errors, or they couldn't help me.

I did better than screenshots. I screen recorded the errors hapoening and took screenshots, Back to support.I shared video and the screenshots with them.

I finally asked for a refund from my 1st contact, as i had proof of the errors. They were going to investigate and get back to me. Weeks went by, no contact. I contacted them repeatedly asking what their decision was.

Finally, i was told that it was technical errors by the support and they were going to credit back the coins lost due to the malfunctioning app.

They didn't. They told me Google could refund me. They also mentioned that a new version was being released, that fixed my problems.

Finally got Google involved. The request for refunds were all denied. Somehow, a malfunctioning app, where in app purchases are made via Google does not seem to be anything they can help with.

Developer finally confirms game issues, developer releases new version to address the issues.

My money making purchases in a faulty app, with documented video and screenshot proof of errors.

Google suggested that i contact the developer first, not understanding that i had, for nearly 3 months of back to back conventions regarding the numerous, repeatable errors.

The hands offf approach of helping a long time Google user and paying customer was honestly the coldest I've ever had, from any company.

Who is it that protects the end user, from faulty apps in the Google Play Store, where purchases were processed by Google and where the errors were documented, acknowledged by the developer?

One would assume that since t's the Google play store and the purchase transactions are processed by Google, that Google would help.

You'd be wrong. Google is only there to take in their 30% share. So, my losses were ignored. Others in the comments, noted similar issues. Who knows how many people have lost what was paid for. It's the perfect scam. Developer scams player, player contracts Google. Google does nothing. Developer does nothing.

10 years with the play store and not once, have i ever requested a refund of this nature.

In one instant, i went from an avid Google user who for over a decade had promoted its services, to understanding that people mean nothing to Google and are viewed as revenue streams.

Thank you for allowing for a place to post complaints. It's nice to know that at least that there is an outle to be heard.

Dear Sir/Madam,

I noticed a charge of 800 PKR/ 4USD twice in a week (27 June and 3 July). Below is the detail appearing in my account statement.

GOOGLE *GARENA G.CO/HELPPAY# GB INTERNATIONAL TXN. FEE PERCENT 3.50

Please advice how can I block this.

Regards,

Hamid

21st of every month, 15.89. The charge is for a subscription to Bing Blitz Plus. I am unable to cancel the subscription. Because I cannot locate it. BB will not do it for me. I can cancel my debits cards. Then they will not have numbers to charge me,

I keep getting charges from my bank account stating that I approved google to charge my account. I am not aware of any of these charges. If they do not refund me my money back and stop charging my account I will do a bank claim. I have been charged at least 5 times. This is sad. $4.99, $1.99, .99 cents , .99 cents, .99 cents all on the same day. How ironic is this.

On april 9th there was 1500 dollars in charges from this game. I recieved the notification around 8am sunday morning. I immediately canceled all apps purchased. So in other words the product was returned. I did not authorize these or give anyone permission to do so. I was denied my refunds. So google took my money, after someone else purchased these, there was no way possible all of these gaming apps good have even been opened because I canceled these within an hour of the posting. Then my bank also denied my dispute. I did not purchase anything. I contacted the app developer also and nothing in response. I tried a month later to contact google support and the games or apps, was not cancelled after I physically cancelled each one my self and sent emails on each to google support. I would like my money returned, why would I just give google 1500 bucks or purchase that many games. That should have been a red flag to the google system of fraud, or theft, but it was not. Especially on an account that hasnt downloaded or made a purchase in a very long time. Ive been patient with this but I need a resolution to this. Right is right and wrong is wrong. This is not good business google cubic games, do better please. My gmail is [protected]@gmail.com

This company HAZELTON'S is a scammer. It looks like the company is for gift baskets but there is a trick on this company.

I was searching for a product online and I come across to this company. I saw the product and click and sends me to this company. This company pretends that they have your product which I bought 4 (quantity) totaling $100+. But what they did is send me items they choose to replace the product I want and wrap it like a gift baskets not even totaling $25.00. I emailed them to send me the items I want or give me a refund.

Here is their response:

We're sorry to learn that you are not satisfied with the products delivered. We do take careful steps to ensure that all orders exceed expectations. However, as per our substitution policy stipulated in our terms and conditions, at times substitutions may be necessary to fulfill orders in a timely manner, especially in the event that an order is time-sensitive and intended for a special occasion.

Substitutions are actually quite common within the gifting and gift basket industry, as products are constantly changing on an ongoing basis after product details and photos have been published. Some items may be temporarily unavailable due to various reasons beyond our immediate control, under which circumstances we reserve the right to substitute such items with similar products of equal or greater value to ensure that orders are delivered in a timely manner without incurring further delays. Degrees of substitution may vary. In some rare instances, the entire contents of an order may be substituted.

Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'.

We appreciate your understanding.

Sincerely,

Jincy (CSR)

This company should be shutdown. Hopefully one day.

I changed my phone number June 1,2022. Today June 20 I wasn't able to login to my gmail, youtube and play store on my android phone because they are all tied to my one gmail email.

1.Gmail has you enter your password. I know the password. I type it in.

2. The 2 step verification screen. It says will send code to my previous phone

number.

I dont have access to that phone number anymore. I have a new one.

3. It gives a link to click that says Account Recovery. Click it.

4. It says we have sent a code to the same email that you cant access.

What sense does that make to send a code to the email I am trying to log

into and have no access to at the moment? Makes no sense.

5. On same page there is a link that says...Try Another Way.

6. On this page it tells you to type in a different email for them to send

Verification Code. (Remember verification code is the topic.)

7. You type in a different email address of yours to get the code for Google.

8. You get the code and type it in and it says...We will send you a link to reset

your password in 48 hours!

So they neglect the issue which is the verification code and change the

topic to resetting the password which is not the issue or what anyone is

trying to do.

Then there is a sign in now link and they say to login quicker you can try

again.

Without the verification code from them trying again does what?

Absolutely Nothing!

So as of now I can not

1. Log into Gmail to see important emails

2. Use Youtube on phone

3. Use Google Play Store which is where you update your phone apps from.

4. Cant use Youtube Music that is a monthly subscription and cant cancel it

because I cant login to cancel it.

All they have to do is send the verification code to the second email address that they already have on file. Very Simple.

This is my complaint! Too much stuff is tied to Google account for them not to send code. They change topic to password reset and give you no way to log back into Your own accounts.

Today 20/06/2022 at 12:31 pm, A fraud transaction done by Google Temporary Hold from my bank account through my visa ended with 4249 of an amount of 70.00 PKR without my approval.

Also today 20/06/2022 at 12:36 pm, another fraud transaction done by Google Moonfrog Labs from my bank account through my visa ended 4249 of an amount of 10500.00 PKR without my approval.

Please solve these issues by refunding me the deducted amounts

Kind regards

I have two charges on my credit card that are completely unexplained both for $4.17

one on June 12, 2022:

category: Computer software stores

appears on my statement at GOOGLE*WG Group Ltd g.co/Helppay# NS B3k1Es CAN

The other one is on June 18, 2022

Category: Digital Goods: Applications (excludes games)

I would like an explanation, as i will be contacting my credit card company and have them challenged.

Merchant Contact Information

1600 AMPHITHEATRE PKWY, g.co/helppay#, CA 94043

Additional Information

Transaction Details

Transaction Date SUN, 06/12/2022

Transaction Status PENDING

Merchant Category PROCESSING

Mon

Jul 11,

2022

Merchant name is

GOOGLE *SERVICES

Merchant category is

PROCESSING

Amount is

-$1.00

running balance isPendingPending activity Opens modal dialog

Mon

Jul 11,

2022

Merchant name is

GOOGLE *TEMPORARY HOLD

Merchant category is

PROCESSING

Amount is

$1.00

running balance isPendingPending activity Opens modal dialog

Sat

Jul 9,

2022

Merchant name is

GOOGLE *SERVICES

Merchant category is

PROCESSING

Amount is

-$1.00

running balance isPendingPending activity Opens modal dialog

Sat

Jul 9,

2022

Merchant name is

GOOGLE *TEMPORARY HOLD

Merchant category is

PROCESSING

Amount is

$1.00

running balance isPendingPending activity Opens modal dialogSat

Jul 9,

2022

Merchant name is

GOOGLE *SERVICES

Merchant category is

PROCESSING

Amount is

-$1.00

running balance isPendingPending activity Opens modal dialog

Sat

Jul 9,

2022

Merchant name is

GOOGLE *TEMPORARY HOLD

Merchant category is

PROCESSING

Amount is

$1.00

running balance isPending

Sent an email, via my gmail, to Mary Lou B. at [protected]@yahoo.com on 6/8.

I received a reply from Mary Lou requesting I buy her two Apple Play cards, $200 each, because she had trouble with her cc, got locked out and more.

However, the email I received back from ML was via [protected]@aol.com, in which she requested the $400 Apple Play cards, which I did not notice that it was different at the time. I received another email today, requesting $600 more in Apple Play cards. I now phoned ML and she said her email has been compromised and that she did not ask me to get her the $400 or $600.

I've called Chase Bank with a dispute of this $400 scam, which they will handle.

However, I'm concerned that because I originally, etc. used my gmail account, that this scam artist now has my gmail address and will use it to scam me or others. Kindly help me out, please.