Giant Eagle
reviews and complaints

I have gone 3 times in the past week - everytime I try to fill out a survey , I cannot find it. I am shuffled to 6 /7 websites... none of which is the actual survey. I am frustrated with this new system. Before, GE did their own survey and I could immediately fill it out. I was very satisfied with that. I wish GE would stop using Medallia - since it is non-existent.

I'm totally disappointed because several times after shopping, I'm unable to fill out the survey to receive the extra perks. From the very beginning of the address change, the address continues to be unavailable. Customer service continues to claim it's a viable site, Microsoft says they can't find it either. This is totally rediculous & I'd like real answers. What is going on?

I have shopped at GE for years... have used the survey from GE- which was very easy. Now, it's impossible to even get to Medallia's survey . I have to go to 4/5 different sites, but never get to the actual survey. All the money I spend at the store is never registered. I cannot continue spending time and money on something that is not accessible. I wish you would go back to GE survey or have the link to Medallia on my receipt, like before. This was not a good move, for GE.. frustration is not good. 7/28/23 For 2 days I have tried to access the survey to get my points.

I placed an order for a cake at Giant Eagle on Chagrin in Beachwood over the phone a week ago.

I picked the cake up on July 26th. The cake was for a colleague who is leaving the organization. When we cut the cut on both sides it was vanilla. I told her to cut in the middle and cake was vanilla. I called back to let the bakery know it was not half chocolate/vanilla. The worker said call in the morning to speak to manager. I called this morning and he said there was nothing he can do. It’s human error. Cannot provide gift card or compensate. I will never order from Giant Eagle ever again.

Was in Community Market on July 20th. between 4 and 4:15, a worker M. J. was sitting in a disabled cart spaking to someone. Some body asked her to help on register as it was busy, she yelled " thats not my job" In front of alot of customers, very uncalled for, now im in there pretty much every day and this goes on all the time with her, always yelling never speaking in private. Shes just very mean. I live in Bloomfield and its the closest other wise I would go some where else.

GE has recently changed the way in which a customer may comment, and take a survey, However, I am not able to access an account or the website. Why change the site for the survey? The previous was so easy to use. At the price of today's food and gasoline, I am grateful and dependent upon GE perks, It is evident to me that this new site may be a management ploy to prevent frequent shoppers from receiving perks! We may never return to a GE or GEt go.

Sincerely yours

Lawrence and Lenee Giuliano

I was shopping at GIANT EAGLE MCINTYRE SQUARE, on Saturday, July 15, 2023, and the cashier gave me a card with her name on it, and asked me if I would take the survey.

I tried accessing the survey, and when I typed : survey3.medallia.com/ge, the response was "Unavailable"...

So, how do I access the GIANT EAGLE survey so I can get some fuel perks?

I went in to buy cigs and the clerk Aoushah (?) wasn't applying my advantage card correctly and snapped that the price went up. I informed her that was not the case and she said I would have to talk to a manager. I waited while she continued to ring other customers but never called for a manager. After some time she snapped for the security guard, Dave, to get a manager. Dave refused to call for a manager and told me to go up the street to the Marathon ? I told him I'd rather wait and he told me I was NOT going to see a manager. This was a little after 9pm on Wedsenday July 12, 2023. He took a minor situation and turned it into a blow out. I also understand clerks not wanting to admit their mistakes but she could have easily been guided in the right direction had she just had her manager show her. I believe Dave was completely out of line to interfer in a situation that could have benefited the clerk. My phone # is [protected]. This is how I identify to my Advantage card

I just had the worst experience in twenty years of shopping at the Edgewood Town Centre Giant Eagle. I was in line for one of the cashiers, who was being trained. He was not the problem, nor was the lady in line ahead of me. The man behind me started nudging my cart forward after I had put all my groceries on the conveyer belt and was waiting my turn at a respectful distance from the lady in front of me. He asked me to move forward so he could put his groceries on the conveyer belt as well, even though it wasn't moving. I told him I didn't want to crowd the lady in front of me, but he was undeterred. He continued to press on my cart and me in order to put items on the belt and even walked around me to do so. Bear in mind, he had nothing to gain by doing so. He was not going to get out of the store even one second earlier by doing that.

When I had had enough of his behavior, I retrieved my empty bags from the belt and walked out, leaving behind my empty cart and everything I'd intended to buy on the belt.

I ordered chicken for my party on july 9th at 3oclock. Got a call at 1230 that they could not make my chicken because they had a power outage that morning. If they would have called me earlier I could have ordered chicken somewhere else. It was supposed to be my main entry. I was really dissapointed. They didnt even offer me any thing for my inconvienve. I love your chicken too. Thank you for leeting me vent.

I am a senior w/Atna card, I understand some things aren't covered. Debra was training Mathew W. scanned my Aetna card and still debited my credit card the whole amount. Noticed it and went to customer service to no avail. Meanwhile because of the debit I have incurred 60.00 over limit fees. Trying to reach someone is impossible on your customer service number [protected]

receipt #[protected]-[protected]

I was trying to rent a Bissell carpet cleaner from the Giant Eagle in North Royalton, OH on the corner of State Road and State Route 82.

I walked in at 7:20 P.M. and their customer service booth is closed down. Noone was willing to help me. Their excuse was noone wants to work.- I understand this. Believe me. However - the desk doesn't close till 9 P.M. and even the rentals for the Bissell carpet cleaners says 8 P.M.

Yet here I am at 7:30 P.M. filing this report out. I've got my own job to do and I'm in the process of moving houses. I needed the machine tonight. So to tell me, "Oh it's just that noone wants to work." - I'm sorry - that isn't my problem. I respect that this store may be understaffed but this was a waste of my time, my gas, and my energy when the website says 9 P.M., and the store itself says 9 P.M. on the service desk being closed.

If I got here 10 mins before they closed down - fine. I get it. However.. it is 1.5 hours before they are supposed to be closing the service desk.

I'm very unhappy by this.

My wife and I have been Giant Eagle grocery shoppers for years. We purchase all our fuel at Getgo stations and used to get all our prescriptions at Giant Eagle Pharmacy until we discovered two locations do not accept Goodrx coupons. On top of that we went to a new GetGo Gas station and after fueling the pump asked if we would like to purchase a car wash. Since we were there we pressed yes only to discover there is no car wash at that location. We felt bad for the employees that did their best to explain a ridiculous situation. Maybe we should be shopping at Walmart.

Giant Eagle as an established grocery store chain has built its past success by a business model that offered its customers high quality foods, reasonably priced with exceptional customer service.

Though this has changed and appears to be going in the wrong direction in multiple regards.

If you buy pre-packaged raw chicken in the Giant Eagle meat department, for instance chicken thighs, Giant Eagle's supplier puts excessive amounts of additional chicken skin far more than what could possibly be found on a chicken thigh and they pack his extra chicken under each chicken thigh piece. This is an obvious effort in increasing the weight of each package while offering only waste chicken skin and not actual edible chicken thigh meat. If you buy a "Family Pack" of raw pre-packaged chicken thighs offered at a volume discount, then the amount of waste chicken skin also increases dramatically. Also, on the bottom of the larger "Family Pack" chicken thighs is a very large thick pad with added liquid which significantly changes the weight of the package with again something other than chicken thigh meat.

When bringing this to Giant Eagle management's attention they excuse this practice as being out of their control as they do not process their Giant Eagle brand chicken, they use a different supplier.

This should be unlawful. Nothing on the package indicates the added chicken skin hidden underneath each piece, nor any mention of the significant amount of liquid added in the absorbent pad below.

I am shocked and disappointed in the cost increase for full sheet cakes. They raised the price close to Easter and then today May 1st there was an $8 increase. I called around and Giant Eagle is the most by far. The quality is very good at Giant Eagle but the price is outrageous. This will be the last time I deal with G.E. Makes me sad but the price is not reasonable.