Giant Eagle review: Pharmacy dept

Visited the Giant Eagle pharmacy yesterday [protected]) in Newark OH. Pre-visit filled out a form on-line for a flu shot. When I got there, it was empty of people, so I thought this should go fast. Not hardly. I was told to wait in the waiting area and someone would be with me shortly. Waited for 1/2 hour, so I went to the front desk and by that time there were 6-8 people waiting for prescription pick-ups. The lady told me I needed to wait until these people in line were served. I told her that I had been waiting 1/2 hour and there weren't any people when I arrived. Was told we'll get to you ASAP. I asked for my insurance card back and left. Customer service was terrible and treated me as if it didn't matter. I will never shop at a Giant Eagle again. I told my wife (she was there with me) never to shop there again and if she does, I won't eat any Giant Eagle products she buys. I really hate poor customer service!