Frigidaire
Reviews and Complaints

I have a five month old refrigerator that has been freezing food since day one. I have spent hours on the line with their customer service just to have them follow their policy which doesn't allow a replacement, even after having a technician in my home four times already. They tell me on the phone there is nothing they can do but send another technician out. A different one, apparently who they hired the first time wasn't good enough. They are a mess.

I have attached photo of invoice . It has all detail of product date bought every thing.

It did not work even 12 days. It has ice build up in side freezer all over. I have asked the help from dealer Teletime but I have been told to deal with the Frigdaire company and Teletime denied to replace the unit or refund.

Then have dealt with cosumer.[protected]@electolux.com

I have attached all my e-mails back and forth. Again I been denied to get replaced or refund.

I have been trying to resolve an issue with my french door refrigerator for 2 months now with no results. There is terrible condensation inside the refrigerator as well as ice all over the back wall. The service man has been out here 3 times with no results. He will now not even answer my calls or texts. I've had no luck with your customer service as well. The refrigerator was under the one year warranty when I first called, and the last time I called I was informed that it was no longer under warranty and would have to pay for any work. After a slight argument with the rep she finally reluctantly agreed that because it was an ongoing situation that started under warranty she would "extend" it.

I have had to throw out food because of the flooding on the shelves as well as the freezing. The service man was going to call a frigidaire tech for help. That was almost 2 weeks ago.

I have been on the phone with customer service 4 times and corporate once.

I have about had it. Food is too expensive to be destroyed by a faulty refrigerator. I would like a replacement.

In 2019, I paid for a 5 year replacement warranty for my room ac.
On June 27, 2023 I received a replacement. The replacement is so noisy that no one could sleep in the same room when it is on.
On 7-3-2023, I called the service number and I was told I would receive another unit in 7 to 10 business days. I called 3 times and still don't have a unit. Please help me resolve this problem

[protected]@hotmail.com

The Frigidaire induction range elements do not properly heat and the markings on the surface are deceiving. The markings on the top of the range show 10, 9, 9, and 6 inch elements, these are actually only 8, 6, 6 and 4 inch elements. Our range the 8 inch element will only heat 5 to 6 inches, the 6 inch elements only heat ~ 4 inches and the 4 inch element only heats 3 inches. This means the elements are only heating 50% of the advertised area! We have had 4 service calls and they say its the pan! We have tried cast iron and carbon steel both recommended in the manual with the same result and response. We need this unit to either work or we want our money back so that we can get a functioning induction range.

We have been trying to get this resolved for the last few months, currently 8-1-23.

I am a loyal customer of Frigidaire. My first home had a Frigidaire with the coils on the top. I expect Frigidaire to be loyal back to me.

Last week I bought a Frigidaire Dehumidifier. I am not good with the computer, so I had a man help me with the order, He helped me. I placed the order. #420876. I was told I would have to wait 3 -5 business days. I waited until today, July 28, 2023, and was told the order is still in the cart and we have to do it all over again. We did it all over again and now I'm told I have to wait another 3 -5 business days. The new order # is [protected].

Don't you think that your company should have the courtesy to ship it a little faster to me? It was delayed due to your error. I'd like to get it as quickly as possible, and your customer service says it can't be done.

Is Frigidaire loyal to their customers?

Sincerely,

Ruth Goldberg

[protected]

I originally purchased a Frigidaire 70 pt. dehumidifier. I purchased an extended warranty program. When the unit failed, they sent me a 50 pt unit. Originally, they then said they identified the error and would pick up the 50 pt and replace it with a 70 pt. Nothing happened. I called again and they said it was going to be delivered in two days. Nothing happened. Calling again they said the case was closed out because they sent a unit, and they were done.

Case # [protected]

I ordered a 13.9 cubic ft Frigidaire refrigerator from Home Depot online. A delivery date was scheduled for 6/28/2023. The refrigerator was delivered and within 24 hours started leaking water onto my floor. I tried to call Home Depot on 6/30/2023, however they were closed for the weekend. I reached them on 7/3/2023 and told them about the leak. They sent a person on 7/5/2023 to look at it. He said they couldn't fix it and that I should ask for a new refrigerator. I called Home Depot the next day and asked for a new refrigerator, and they scheduled a repair person from Frigidaire (Electrolux) to look at it. The repair person came out and said that the drip pan was missing. He said they would order the part to be delivered to my address and that I should call when it arrived. An appointment was set up for 7/25/2023. Two days before the appointment I received a text that the delivery had been delayed and that my appointment was cancelled. They said I should call when the part arrives, but gave no indication on how long that would be. I called their repair number today and the representative said that they don't know when it will arrive. She said that I can call again if it doesn't arrive this week. I have been waiting since 6/28/2023 for this, and meanwhile my kitchen floor is getting soaked every day for almost a month now.

This refrigerator has a design flaw that routinely causes the automatic icemaker/dispenser to stop working. Ice builds up at the back of the unit that causes the fan to freeze and that renders it useless. Most of the time, we have been able to return it to working condition by using a handheld hairdryer, spending about twenty minutes, to defrost the area around the fan in and around the back of the unit. Then we would cross our fingers and wait. After an inconsistent amount of time has passed, it might begin working again. But this shouldn't be something one should have to do on a weekly basis. (For quite a long period of time, I had to use a countertop icemaker to replace the one in my refrigerator that didn't work.) It is once again not working and this time, we have not been able to use this tweak to get it running again. There are hundreds of complaints to be found online about chronic problems with the icemakers on this model. Yet Frigidaire has done nothing to remedy the problem. The company should either replace these refrigerators or come up with a way to retrofit them with a proper icemaker.

Purchased Frigidaire freezer 11/2/16 and the dealer's tech has been here 8 times with the same problem ie. leaks water all over the floor. He has called the factory on many occasions and was told what to do to fix the problem but to no avail.The cooperation we are receiving from the dealer leaves alot to desire. The mfg. no. is fffu14f2qwg, Any help would be appreciated.

This is the WORST dishwasher I have EVER owned. If the dishes aren't spotless when you put them in, it won't get them clean. You have to hand wash the dishes BEFORE and AFTER you wash them in this worthless appliance. It can't even clean fresh damp coffee film on a coffee cup. Put a coffee cup lined with damp film or filmy flatware in and wash it. When it's done, the film is baked on from the dry cycle. Don't even THINK about putting anything in the middle of the bottom rack. This useless dishwasher won't even TOUCH it! There are NO jets covering the middle section of the bottom rack. So, anything put there will be untouched and will come out as dirty as when you put it in.

This junk dishwasher is completely worthless! It's less work just washing the dishes by hand!

We made a purchase from home Depot, a up right freezer 10 months ago and it quit working. Took a half of a day to find some one to talk to, after making a trip to Home Depot and talking to a manager that called this company and on the phone for 35 minutes a repair person was notified to come in 4 days. We lost a freezer full of meat that cost over a thousand dollars. This company could care less. Asked for a refund they refused. The Freezer quit working after 10 months and paid nearly 1000. The company only said they were sorry, but no compensation for our loss due to their freezer under warranty. They only wanted to sell a extended warranty. Dont buy their products they suck.

Call disconnected by Jennifer - she would not provide her operator number when I expressed I was be escalating my support request and will complete a compliant. Additionally - Jennifer expressed she was working from home and repeatedly had to place me on hold to speak to a supervisor. Jennifer would also not provide her supervisor name or the transaction number of our conversation and my support request.

I was not frustrated nor did I mis-treat "Jennifer" in any way. Our conversation remained profession from beginning to the end when she transferred me to a survey. I did expressed I was not satisficed with her proposal for me to purchase $500 in replacement parts on my Model #LFHB2751TF6 Serial # 4A92319687

My name is Guillermo Gei

114 Blossom Park Drive

Georgetown, KY 40324

[protected]

*Additionally - I researched the problem involving my Crisper Drawers and Crisper Covers on line. Very many negative comments and complaints. It is obvious Frigidaire has received many complaints involving poor quality design and parts made of plastic that are not durable for your consumers and customers.

I would like support in escalating this matter to product design subject matter experts.

Please understand, my wife and I are approaching retirement age. We do not have children in our home that would abuse an appliance let alone anything else in our home.

Washer dryer stackable unit stopped operating. I called Frigidaire and they scheduled a service tech. the service tech came a week later and said that the unit was unrepairable. The drum was out of alignment and everything inside was damaged and the entirety of the inside would need to be replaced in order for it to work and he recommended replacement. I then called to follow up with Frigidaire who told me that the service tech reported that there was no damage and that the issue was "cosmetic". I called the service company to get a copy of the report. The report explained the error codes, included 10 photos of the inside of the machine and said "unit is not repairable and needs to be replaced". I then called Frigidaire again and was told that the damage was cosmetic and the service rep read from the supposed "report" submitted by the technician. I then said, nope, that's not what the report says and got an email address to send the report. I emailed that report and it took 3 phone calls to them for them to even say that they had received the email with the report. The service rep then read me a totally different explanation of the report as if I didn't have the report right in front of me. After 52 minutes on the phone, he finally said he was "processing a requiest for replacement". I was supposed to receive an email from them including paperwork or information about this request. Never got an emiail. After another hour long phone call, the frigidaire rep sent me my email - it contained the model and serial number and the name of the store where the unit was purchased. Zero documentation about a replacement request. I asked to be transferred to a manager and they disconnected the phone call. zero resolution in sight ever for a washer / dryer that completely stopped working 10 months after purchase.

Today is June 22, 2023. Since April 2023, I have gotten the most unprofessional customer services with the Frigidaire Technical Support staff. Today. however, was the worst. A service technician came to my home. I hope this is his government name because he went running out of my house.

He refused to wait until I was able to get a Service Supervisor on the telephone, stating he had other service calls to do. In fact I had to chance him to get his name. I was told his name is Jonathan Rector. This technician was extremely rude and unprofessional. He accused me of stealing parts for my refrigerator and refused to wait until I spoke to a supervisor in Customer Service. I am a senior citizen and I have never in my 72 years been treated with such humiliation and disrepect. It it my hope that Mr. Rector be reprimanded, retrained and/or fired. He definitely has poor customer service skills. I am also sure that because of his rude and unprofessional behavior your company has received many. many complaints on him. Because of this extremely bad and humilitating experience, I will never purchase another frigidaire appliance; nor will I recommend my family and/or friends do so as well. If further information is needed concerning this matter, please feel to contact me.

Cynthia Davis

I bought all the appliances for my house and they were offering a $2,000 rebate, I received the virtual card and the bank was Sunrise Bank, just to find out that I can’t use the card because always comes as declined even though the money is in the card, I called the bank over 10 times for them just to say that they will escalate the problem to a supervisor. Electrolux, never help, their customer service is horrendous, the bank never help and their customer servir is worse. This is just all fraud, I’m not the first one they tricked into buying their appliances but never could use the rebate.

I purchased a Frigidaire refrigerator on May 4th that has a bad condenser. A technician from A&E came out on 6/1/2023 and advise the refrigerator is ill-repairable and my tenant should receive a placement in a couple of days. I spoke with the tenant today and she has not heard from A&E nor Frigidaire regarding the replacement. Model # LFTR2045VF3, Serial # BA31014691

Contact info: c.s.[protected]@gmail.com

Purchased in 2019. Ice buildup in refrigerator section for a year. 7-8 service calls to fix and still not resolved. Frigidaire will not assist and takes no responsibility for their malfunctioning appliance. Service repair no longer will assist as they do not believe the problem is fixable and Frigidaire needs to replace unit. Very difficult to reach C/S at Frigidaire ( hold times average 60 minutes.) If you do get to speak with someone, they claim they can’t help and put you back in the queue to wait another 60-90 minutes. Repair company won’t help any longer and Frigidaire is not interested. Next steps?

On May 12, 2023, our refrigerator went completely out.

The former owner pulled his receipts and called Brand Smart. and found out that all appliances were still under the one-year warranty, (May 15, 2022.) BrandsMart provided us with the Frigidaire Warranty Dept info. I called but they were closed until Monday, May 15, 2023.

It was a challenge to get someone to address our concerns. Explained I had a daughter with a disability and we needed our refrigerator. We waited days for a technician, we waited a week for the compressor, then we waited for an Electrolux technician.

My Icemaker quit working within 30 days. Y'all sent a Tech. out. Well he hung the door wrong and when he pulled the refrigerator out he tore my Vinyl Flooring. I had to get and confront him about it. He said he would turn it in. well guess he did but it didn't do me any good. I have called several 800#, Bria Priddy who in charge of Risk Management. Best Servicer of America Inc. who sent out the first Tech. Today they told me there was to much time has passed and they couldn't do anything about it. They said they had called me but I showed no record. I have three work orders #[protected], [protected] and S-227120. This item has never been resolved. I have talked to people till I'm blue in the face. so can you please help me.

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