Call disconnected by Jennifer - she would not provide her operator number when I expressed I was be escalating my support request and will complete a compliant. Additionally - Jennifer expressed she was working from home and repeatedly had to place me on hold to speak to a supervisor. Jennifer would also not provide her supervisor name or the transaction number of our conversation and my support request.
I was not frustrated nor did I mis-treat "Jennifer" in any way. Our conversation remained profession from beginning to the end when she transferred me to a survey. I did expressed I was not satisficed with her proposal for me to purchase $500 in replacement parts on my Model #LFHB2751TF6 Serial # 4A92319687
My name is Guillermo Gei
114 Blossom Park Drive
Georgetown, KY 40324
*Additionally - I researched the problem involving my Crisper Drawers and Crisper Covers on line. Very many negative comments and complaints. It is obvious Frigidaire has received many complaints involving poor quality design and parts made of plastic that are not durable for your consumers and customers.
I would like support in escalating this matter to product design subject matter experts.
Please understand, my wife and I are approaching retirement age. We do not have children in our home that would abuse an appliance let alone anything else in our home.