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Frigidaire Complaints 876

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12:49 pm EDT

Frigidaire Rusted racks in new dishwasher

We purchased a dishwasher on 5/14/22 from Home Depot.

Serial # TH21886469 . Model # FFCD2413US

After it was installed we noticed that the prongs on the racks were very rough and soon we noticed that the prongs were turning into rust. We thought we could live with one or two but now both the bottom and the top are all rusted. I called your warranty department today and spoke to a very helpful young lady who advised us that they would not replace the racks? I was shocked! I asked her if Frigidaire would take responsibility for the scratched glassware and dishes from the rusted prongs? She offered to discount the racks. She was very helpful however this is very disappointing considering the product Frigidare. It is totally unacceptable. I gave her my info to purchase the racks and still have not received an email to confirm it. She gave me a CF# [protected]?

Desired outcome: We need a receipt. Waive the price to replace to racks from a new Frigidare Dishwasher?

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9:33 am EDT
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We bought a new Frigidaire refrigerator on July 8th 2023. It was delivered on july 17th. It stopped getting cold 3 weeks later. My husband called on the 14th of Aug to tell them and they said they were going to call someone out to look/fix it on the 18th of August. We got a call on the 17th confirming my appointment for the 18th. I got a call on the morning...

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2:53 pm EDT
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Frigidaire Side by side fridge freezer frigidaire

The freezer section has a manufacturing paint defect on a back interior food side panel inside the fridge. There are air vent slots on what looks to be a powder coated metal panel which is the back interior wall surface of the freezer. These slots have rusted on the tips where the surface coating manufacturing process failed to get a good even covering.

Rust on food surfaces can cause potential serious health issues where contact is made with food.

My warranty is 9 months old and it looks like this issue is on all of the slot tips on that particular panel but not elsewhere.

No damage has been made but the user as the panel is in otherwise good condition, has been serviced and cleaned with a damp cloth regularly and not exposed to any chemicals that would've caused corrosion or wear to the surfaces.

Desired outcome: I want the single back metal plate removed and a new one put in that will enable me to store my food in the freezer as the freezer is pretty much unusable with open rusting metal dripping with condensation

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1:00 pm EDT
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Put a 5 year warranty on my Fridgedaire LFHB27551TF, fridge stopped cooling called for service on 08/14/23 first visit 08/18/23. Tech said fan was bad and ordered fan. Returned on 08/21 replaced fan in the morning said it should be cooling by the time I got home from work. Got home at 5 pm fridge not cooling, called Electrolux and scheduled another...

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4:07 pm EDT
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Frigidaire Freezer

My freezer broke two days before the one year warranty expired. They sent out a technician to repair it. It worked for two months. I have had technicians here at least 5 times since then. and My freezer still doesn't work. You can't get a hold of anyone, Unless you call customer service and they can't do anything. I had been waiting for a door for over a month. It finally gets here, Frigidaire says they are sending someone Today 8/22. No one has come and I have called customer support 5 times today and each person has a different answer for me. Last 4 visits they used a service here in Minnesota because they said they had no Frigidaire technicians in this area. Today and when they set up the appoint they said they were sending their own technician. I asked where he was coming from and they said North Carolina and he would be here today. I had to take the day off again for the repair technician.

Desired outcome: I would like my money back since I have not been able to use the freezer correctly for over a year and a half

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2:15 pm EDT

Frigidaire Frigidaire Refrigerator FFTR1835VS S.N BA31410929

I have bought this unit on June 3, 2023 from dealer Teletime 51 Montainash RD Brampton ON, Canada. Fridge did not work even for 10 days. There was not cooling in main compartment. I have called the dealers so many time no reply and finally I have been told we can not help talk to Warranty personals. Than I have talked to their REP. Their technician reported them that it was major manufacturing defect doors have to be replaced. I told them to replaced the unit

why should I accepted the repair of new Fridge. I have talked to them so many time almost one month is gone unit was not replaced so for. So I need new unit or refund soon.

Thanks.

Joginder Khaira

Desired outcome: New unit or refund my money

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6:14 pm EDT
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Frigidaire French door refrigerator

Purchased new home from Clayton Homes. Doors on refrigerant are uneven by a good "1 1/2". The refrigerator leans 2" to the right. Clayton Homes sent a serviceman who was not able to repair and told us that's just the way it is.

We hired another repair company to come out to see what they could do. At least they tried to resolve the uneven door issue and the leveling of the fridge.

He was unable to bring it to resolution.

When you purchase a new home with new appliances, your expect maybe a nick or dent somewhere, but not damage that cannot be repaired, and no one taking responsibility for the damage.

Desired outcome: A new refrigerator replacement refrigerator or a full price refund so we can purchase another refrigerator

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1:10 pm EDT

Frigidaire New range - burners not working

I just recently purchased my new home which included a range, refrigerator, a microwave oven and a dishwasher. I sent in the registration form to Frigidaire and they sent me back a form to register my products. I called them on the phone when I got it in the mail and the lady took down my information and registered 3 of the 4 of my products. After using the range today, I noticed that several of the burners did not work, so I called them up to have a representative come out to fix them. The person I spoke with told me that I would have to wait till October 8th - 60 days, which I was not informed of when I gave them my credit card on the phone for the extended warranty. They said they could send someone out to fix my problem but I would have to pay for it now. This should not be as I am under their warranty. The man told me if I didn't want to wait that he could cancel out my warranty that I just took out. I told him no that I didn't want to do that and I hung up with him. This is not right that Frigidaire tells you that you are under a warranty but never informs you that you have to wait 60 days till it kicks in. This is very deceptive on their part. I give them an F for customer dissatisfaction and the way that this whole situation was handled.

Desired outcome: I would like for Frigidaire to come out to my new home now and fix the few burners that are not working on my brand new range in brand new home.

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6:49 pm EDT
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Frigidaire Frigidaire refrigerator!!

bought a frigeidaire Refrigerator stainless stell new from Lowes a year interest free.. the refrigerator came with twelve month waranty, with in months the freezer stor working,i called refrigeidare because it was still under factory warranty, they send a third party contractor e appliance they add freeon, two weeks later the bottom where produces are stoored started freezing as well by this time the warranty ran out and the refridgerator was only one year old, I contact Lowes and add a warranty they came to service the refridgerator, and said the third party contractor who came out that Frigeridare sent did not no what they were doing, added to much freeon and the reffrigerator can not be repaired .. The warranty that i purchased through Lowes denied the claim, because the refridgerator was damage by the third party contractors that refrigedaire sent.. refrgedaire will not replace it.. I had it for 15months and it gave me trouble from the begining >> is a piece of crap product now is leaking water all over my floor,, And rrigeidaire wont replace it, and it was their fought from the begaining, I have no money to replace the refridgerator, and I should not have too, What a awful way to treat your coustoer, to fatten your own pockets, on the customers dime! they are a piece of crap, customer!Dont ever purchase from this company are this brand!

Desired outcome: Replace my Refrigerrator!!

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10:08 am EDT
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Frigidaire Frigidaire gallery refrigerator

Purchased 8/22, installed 9/22, stopped working 6/23. Called for warranty service, after several no shows, on 7/11/23 local tech said freon issue, sealed system, timely and difficult to repair - good luck. Have called Frigidaire over 12 times, but only placed on hold or they hang up on me. Several have assured me will resolve "escalate to back room for replacement" after no techs available "in network" nor "out of network" but no resolution. Over 7 weeks without my $2400 appliance. Lowes won't help stating must deal with manufacturer. Last called on 8/9/23 and told denied as I didn't submit details but they kept assuring me I would get an email or phone call with info on how I provide this. They give me the run around trying to exasperate me. Lost all food in fridge/freezer, feeding family of 5 using dorm size. Need help!

Desired outcome: Would like a new refrigerator as no one in my area will fix and Frigidaire couldn't find anyone outside my area.

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3:26 pm EDT
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Frigidaire refrigerator hasn't worked since 7/3/2023 purchased 5/20/2023

I purchased my refrigerator on May 20th 2023 from lowes.. The refrigerator worked for 5 weeks and then stopped. The message from the fridge says HI on both fridge and freezer and makes an aweful noise, like a motor boat running that can be heard 3 rooms away. I contacted Frigerdaire numberous times, they sent a technician to repair it but didn't that was on July 9th. The fridge was still making an aweful noise and the HI message when he left. I called them back and they sent another company North East repair. He took the back of the freezer off found the sealed cooling system has failed it was covered with ice as well as the fan. The ice machine in the fridge is leaking, the freezer door gasket is not sealing and the light by the water dispenser doesn't work because according to the last technician that came here it's rusting away so that whole unit has to be replaced.

Now you want to send a third technician to my house, the same company that came the first time back again. I said no, I don't want them back again so they are sending it off to their escalation department again to try to send someone here. I have been without a fridge this whole time. Though I want my money back because your company is horrible to deal with, I was informed they will replace it if they deem it necessary. WELL I WANT A WORKING FRIDGE NOW! I have had enough of this game with your company.

Desired outcome: I want my money back so I can purchase another fridge and I want to be compensated for the stress and aggravation you have caused me along with over $800.00 of groceries

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ScrewedByFrigidaire
LaVerkin, US
Aug 11, 2023 7:18 pm EDT

I have exactly the same problem and exactly the same experience. This company used to be good. I think it's time for a class action lawsuit not only against them but the company that does the customer service.

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3:25 pm EDT
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Frigidaire Refrigerator continuing to leak after repairman said it was fixed

on 7/28 23 a repairman under work order [protected] came to fix a leak, He indicated that the work was completed and leak was fixed,

On8/2/23 I called [protected] to indicate that the refrigerator was leaking. Your employee by the name of Jason (talked to him at 3:02 pm) indicted that he had scheduled an appointment for today 8/8/23 from 8-12. I Waited today until after 1 pm to call the 855 number. it took 45 minutes to get another appointment. As of 2:05 pm i have NOT received the appointment information that i was told was being forwarded to my phone..

I was also informed that i had to accept another appointment as refunds were not available.

I have had 2 days of disruption of my life. I have had to pay others to do things that i usually do.

Desired outcome: Please Fix the leak or refund my payment. i have kept my end of this transaction.

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12:56 pm EDT

Frigidaire Defective Appliance

I have a five month old refrigerator that has been freezing food since day one. I have spent hours on the line with their customer service just to have them follow their policy which doesn't allow a replacement, even after having a technician in my home four times already. They tell me on the phone there is nothing they can do but send another technician out. A different one, apparently who they hired the first time wasn't good enough. They are a mess.

Desired outcome: A replacement since the refrigerator I purchased from them is a lemon.

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4:50 pm EDT
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Frigidaire Frigidaire Refrigerator Model. FFTR1835VS Serial Number. BA31410929

I have attached photo of invoice . It has all detail of product date bought every thing.

It did not work even 12 days. It has ice build up in side freezer all over. I have asked the help from dealer Teletime but I have been told to deal with the Frigdaire company and Teletime denied to replace the unit or refund.

Then have dealt with cosumer.[protected]@electolux.com

I have attached all my e-mails back and forth. Again I been denied to get replaced or refund.

Desired outcome: Ether replace with new unit or refund. I won't accept repair

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Update by kulsher
Aug 07, 2023 4:54 pm EDT

very hard to deal with these people

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9:39 am EDT
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Frigidaire Refrigerator service from customer service and technician sent to house

I have been trying to resolve an issue with my french door refrigerator for 2 months now with no results. There is terrible condensation inside the refrigerator as well as ice all over the back wall. The service man has been out here 3 times with no results. He will now not even answer my calls or texts. I've had no luck with your customer service as well. The refrigerator was under the one year warranty when I first called, and the last time I called I was informed that it was no longer under warranty and would have to pay for any work. After a slight argument with the rep she finally reluctantly agreed that because it was an ongoing situation that started under warranty she would "extend" it.

I have had to throw out food because of the flooding on the shelves as well as the freezing. The service man was going to call a frigidaire tech for help. That was almost 2 weeks ago.

I have been on the phone with customer service 4 times and corporate once.

I have about had it. Food is too expensive to be destroyed by a faulty refrigerator. I would like a replacement.

Desired outcome: replacement of the faulty refrigerator

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3:51 pm EDT
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Frigidaire Extended service warranty

In 2019, I paid for a 5 year replacement warranty for my room ac.
On June 27, 2023 I received a replacement. The replacement is so noisy that no one could sleep in the same room when it is on.
On 7-3-2023, I called the service number and I was told I would receive another unit in 7 to 10 business days. I called 3 times and still don't have a unit. Please help me resolve this problem

[protected]@hotmail.com

Desired outcome: receive another room ac per my warranty

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12:57 pm EDT
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Frigidaire Induction range

The Frigidaire induction range elements do not properly heat and the markings on the surface are deceiving. The markings on the top of the range show 10, 9, 9, and 6 inch elements, these are actually only 8, 6, 6 and 4 inch elements. Our range the 8 inch element will only heat 5 to 6 inches, the 6 inch elements only heat ~ 4 inches and the 4 inch element only heats 3 inches. This means the elements are only heating 50% of the advertised area! We have had 4 service calls and they say its the pan! We have tried cast iron and carbon steel both recommended in the manual with the same result and response. We need this unit to either work or we want our money back so that we can get a functioning induction range.

We have been trying to get this resolved for the last few months, currently 8-1-23.

Desired outcome: Fix it or return our money.

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4:27 pm EDT
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Frigidaire Customer service in your sales department.

I am a loyal customer of Frigidaire. My first home had a Frigidaire with the coils on the top. I expect Frigidaire to be loyal back to me.

Last week I bought a Frigidaire Dehumidifier. I am not good with the computer, so I had a man help me with the order, He helped me. I placed the order. #420876. I was told I would have to wait 3 -5 business days. I waited until today, July 28, 2023, and was told the order is still in the cart and we have to do it all over again. We did it all over again and now I'm told I have to wait another 3 -5 business days. The new order # is [protected].

Don't you think that your company should have the courtesy to ship it a little faster to me? It was delayed due to your error. I'd like to get it as quickly as possible, and your customer service says it can't be done.

Is Frigidaire loyal to their customers?

Sincerely,

Ruth Goldberg

[protected]

Desired outcome: I would like an apology for waiting this long for my order to be processed. I would like your company to understand that we nanagenarians (older than 90), are still alive and can still buy products!

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2:15 pm EDT
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Frigidaire Dehumidifier

I originally purchased a Frigidaire 70 pt. dehumidifier. I purchased an extended warranty program. When the unit failed, they sent me a 50 pt unit. Originally, they then said they identified the error and would pick up the 50 pt and replace it with a 70 pt. Nothing happened. I called again and they said it was going to be delivered in two days. Nothing happened. Calling again they said the case was closed out because they sent a unit, and they were done.

Case # [protected]

Desired outcome: Need to replace the 50 pt unit with a 70pt.

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12:29 pm EDT

Frigidaire Frigidaire refrigerator

I ordered a 13.9 cubic ft Frigidaire refrigerator from Home Depot online. A delivery date was scheduled for 6/28/2023. The refrigerator was delivered and within 24 hours started leaking water onto my floor. I tried to call Home Depot on 6/30/2023, however they were closed for the weekend. I reached them on 7/3/2023 and told them about the leak. They sent a person on 7/5/2023 to look at it. He said they couldn't fix it and that I should ask for a new refrigerator. I called Home Depot the next day and asked for a new refrigerator, and they scheduled a repair person from Frigidaire (Electrolux) to look at it. The repair person came out and said that the drip pan was missing. He said they would order the part to be delivered to my address and that I should call when it arrived. An appointment was set up for 7/25/2023. Two days before the appointment I received a text that the delivery had been delayed and that my appointment was cancelled. They said I should call when the part arrives, but gave no indication on how long that would be. I called their repair number today and the representative said that they don't know when it will arrive. She said that I can call again if it doesn't arrive this week. I have been waiting since 6/28/2023 for this, and meanwhile my kitchen floor is getting soaked every day for almost a month now.

Desired outcome: Immediate repair or a new refrigerator.

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About Frigidaire

Screenshot Frigidaire
Frigidaire specializes in consumer appliances, offering a range of products including refrigerators, freezers, stoves, and dishwashers. They provide home solutions with a focus on kitchen and laundry appliances, aiming to combine functionality with user-friendly designs. Their services include sales support and appliance repair.
How to file a complaint about Frigidaire?

1. Log in or create an account: If you already have an account on ComplaintsBoard.com, please log in using your username and password. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of the main issue you have encountered with Frigidaire. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, be as detailed as possible. Include key areas such as product quality, customer service, warranty, delivery, and repair services. Describe the nature of the problem with your Frigidaire appliance or service, including any model numbers or service identifiers. If you've had transactions with the company, mention dates, amounts, and any reference numbers. Explain the steps you've taken to resolve the issue, such as contacting customer support, and detail the responses you received from Frigidaire. It's important to describe how this issue has affected you personally, whether it's been a financial burden, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, warranties, or photographs of the product. Be cautious not to include sensitive personal information like your social security number, bank account details, or any other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Frigidaire. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Frigidaire or other users, so it's important to stay informed and engaged with the process.

Overview of Frigidaire complaint handling

Frigidaire reviews first appeared on Complaints Board on Oct 12, 2006. The latest review Refrigerator was posted on Sep 7, 2024. The latest complaint Icemaker was resolved on Apr 27, 2020. Frigidaire has an average consumer rating of 1 stars from 880 reviews. Frigidaire has resolved 83 complaints.
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  1. Frigidaire Contacts

  2. Frigidaire phone numbers
    +1 (800) 374-4432
    +1 (800) 374-4432
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    Customer Service
    +1 (800) 374-4432
    +1 (800) 374-4432
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    Customer Service
  3. Frigidaire emails
  4. Frigidaire address
    2715 Washington Rd, Augusta, Georgia, 30909-2245, United States
  5. Frigidaire social media
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    Oct 08, 2024

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