Frigidaire
reviews and complaints

On July 13, 2022, I purchased the Frigidaire 18.3 cu. ft. top freezer/refrigerator model number FFTR1835VS, serial number BA21202588 at Home Depot, Onalaska, Wisconsin.

Unfortunately, your product and service failed. The compressor of the product failed, and I attempted to contact Frigidaire customer service on several occasions starting Sunday, January 15. I followed up with customer service on Monday, January 16; customer service stated that they were placing a order for a new compressor. I didn’t hear my next steps to resolve this situation, so I called again Wednesday, January 18th. Customer service told me I had a repair appointment through Volkman’s Appliance, Winona, MN for Friday the 20th. So, I followed up with Volkman’s Appliance for confirmation of this appointment and they refused this workorder and told me that they will not be repairing my fridge and I am to call Frigidaire back to have someone else reappointed. I then called customer service on Thursday, January 19 and talked with a supervisor. She told me that I would receive a resolution by Friday end of day. This phone call was never received, and I still do not have a resolution for my failed product. Following up on January 23rd, the customer representative told me that a representative from the escalating team would be in contact with me by the end of day with a new resolution. I am disappointed in the customer service that I have received, and it has been 8 days since the product has failed, and have wasted several hundred dollars in food due to not having a secondary refrigerator/freezer.

To resolve this problem, I would like for you to send a new refrigerator at no cost to me, replace the compressor in the existing unit at no cost to me and performed at a timely fashion. I would also like to be reimbursed $300 in spoiled food. Enclosed are copies of my original sales receipt, warranty, and delivery confirmation.

I look forward to your reply and resolution to my problem, and will wait until February 6 before seeking help from the Bureau of Consumer Protection or the Better Business Bureau. Please contact me using he information above by phone number.

Refrigerator was chosen as part of the builder's plan for the construction of my new home. It was installed in September, 2022. I moved in the same month. In the middle of December, 2022, the temperature sensor sounded an alarm. The freezer stopped working. Slowly over the course of about 2 weeks, the refrigerator also stopped working. A technician came to diagnose the problem on January 6, 2023. He told me that there was a very slow leak near the bottom of the freezer. He said that this problem happened "all the time" with Frigidaire refrigerators because of the connection not being "braised" the way it was on other valve connections, but instead the connection was of the "lock-ring" type that caused failure and leakage at a high percentage rate. He said he would need to order a new compressor and condenser in addition to the new valve to replace the one that was leaking because of the strong possibility that the compressor and condenser would no longer work once that new valve was replaced and braised into place, which he would do instead of employing the lock-ring once again. As of January 21, 2023, I am still without a working refrigerator, and I don't even know when the new parts will arrive at my home. When they do arrive, I will need to call the repair contractor and schedule another appointment with the technician. I don't know how long of a wait that will be. So as of today I have been without a working refrigerator, which was brand new, for 5 weeks. My understanding was that the replacement parts could take 3-6 weeks. I only found this out when I reached out to my builder, who contacted their Electrolux rep on my behalf. So I may have another 4 week wait on the parts to arrive, and then to call to schedule the technician to come out once again, which may be another 3-4 weeks. I am borrowing a small unit from a friend and existing on that to cool my food in the meantime. It is in the hallway to my home. The important point is that the technician stated that this happens "all the time" and he "couldn't understand why they don't braise this connection too." I am so upset that I will write a letter to the CEO of Electrolux in North America and ask for a compensation of some kind. The refrigerator is still under 1 year warranty, but this is unacceptable because it is unsafe and completely not an optional appliance. Please be aware of this defect when making your purchase decision.

I thought I had filed a complained last week, but cannot find it here. So I am trying it again. Please see below:

I am still in the middle of wasting a lot of time to reach someone in customer service.

After only 4 years our above the range microwave oven Model FFMV1645TS keeps blowing out the fuse. I am so disgusted with big business. My handy husband replaced the fuse trying out various amperage up to 20 and designated for microwave ovens to no avail too many times to count. The last one does not even last one use. How can responsible companies throw defective machines on the market when environmental pollution is the specter on the wall? I want a replacement with a working microwave oven which should last 20 years at least.

Money will not even buy CEOs a new earth. They might shoot themselves to another planet.

I purchased this refrigerator on September 6th 2022.
It was delivered on October 25th 2022. It did not work at the time.
Home Depot delivered a new refrigerator on November 17th, 2022.
It worked until December 23rd, 2022 and then shut off unexpectedly.

A service technician from A&E factory Service came on January 5th and ordered 2 parts - A Controle Asse and a Board Main Power.
I was informed (after I called to confirm the new appointment on January 25th) that the Board Main Power was no longer being manufactured and I needed to call Frigidaire to discuss new parts.

I paid over 2000 for this refrigerator and the protection plan and it worked for a total of 1 month and 1 week. THAT IS ALL
I have currently been without a refrigerator for over a month - Frigidaire is horrific at answering calls (So many times their automated system says Due to call volume we can't take your call - leaving no options for leaving messages, communicating, or the option for a call back)

I have contacted an attorney as they seem to have no intention of honoring the warranty in a timely fashion and am also pursuing damages for the loss of food, loss of work time to accommodate the expansive time frames of their service technicians, etc.
I've kept receipts - this Frigidaire debacle has cost me over $1000 in damages in addition to the cost of the refrigerator itself.

Frigidaire is horrific to deal with and I wouldn't wish this travesty on anyone.
I either want a new refrigerator or my money back as soon as possible or I will t

I have an issue with my appliance. I called Frigidaire for assistance as the product was still under warranty. This was November 2022. They sent a technician from dependable appliances who claimed the product was not working as it needed a fan. He ordered the fan however they did not get back to me until 2 weeks later after I called to inquire what was going on. The same technician came on December 15th and did not install the new fan. He said there was something else wrong with the refrigerator. After not hearing from them after 5 days I called Frigidaire and they sent another company. This technician came on December 27th told me that there was something wrong with the gasket and the rubber around the door and he would have to order the parts. After waiting another 2 weeks with no response I contact Frigidaire again who now assigned a 3rd company to repair the refrigerator. This 3rd company called to schedule the appointment but then said that they were not given sufficient information from Frigidaire and as such they cannot assist I would need to call back Frigidaire. I called Frigidaire and expressed this. They gave me a ticket number and advise that the company RTV Appliances would come the following day to look at the appliance. Again I did not receive a call and no one came to look at the appliance. I called frigidaire again and this time I was able to speak to a supervisor. Unfortunately I did not document the names of the people I spoke to each time. This supervisor assured me that she would get the issue resolved. She went back to the notes of the 2nd company that came and ordered the parts. She said the part would be shipped directly to me and then I should call the repair company to install it. I did not receive the parts. I waited 3 days after the date which the part should arrive and I did not get it.

I have been on the phone with a customer service representative who does not speak clear english. He/She is insisting that I go over the issue I am having from the beginning. He is also advising me that he cannot transfer me to a supervisor.

So to date it has been approximately 3 months that I have been in back and forth contact with Frigidaire and I still do not have a working appliance

Hi,

I hope this message passes on to the correct personnel and they are able to address my issues.
The gas cook top was purchased on 25th June 2020, installed in Oct 2020 and it already had a burner valve issue in end of Nov 2020, when the knob would not rotate at all. A technician was scheduled by Frigidaire service department, and he ordered a part, but it so happened the knob started to rotate after a week the technician left, and we reported this back and no actions were taken.

Last Friday 13th Jan 2023, the knob valve of the smallest burner failed such that the gas would not stop, and it just keeps on flowing. The knob control does not work at all, too. We had to turn off the main gas line valve for this during this period of peak winter.
Frigidaire CSR just tells us that we are not under warranty and provided us few contacts and none of them is ready to come to our house for repairs.
This as I see is a safety issue and needs to be addressed urgently by Frigidaire rather than sitting back and saying it's not under warranty.

This range model is installed in many of the apartments in our retirement community, including ours. It is far too easy to turn on a burner accidentally by leaning against the front of the stove and moving ever so slightly, such as in reaching the back or reaching for something in a cabinet above. Several other residents have identified this fire danger as well and have adopted their own temporary strategies. In our case we have removed the knobs from burners not often used. In another, residents routinely use small skewer sticks wedged in behind knobs so that they cannot be pushed in accidentally. The problem is aggravated in small kitchens where counterspace is limited and combustible items are likely to be placed on unused burners, such as in the back. Although not wise to do this, it is commonly observed to occur. This product should be recalled, modified, or supplied with convenient removable chock of some kind to put behind knobs when not in use.

Freezer broke August 2022 and customer service was called and was referred to RR Appliances. RR mechanic arrived 1-2 weeks later and replaced thermostat but freezer didn't work. Called Frigidaire and RR mechanic came 1-2 weeks after and hand touched thermostat and said it needed new compressor. Called Frigidaire and operator told me they were sending me parts. 2 weeks later RR replaced timer, filter and compressor. Freezer worked but next day did not work. Called Frigidaire requested to escalate call with supervisor but no results. more calls to Frigidaire were made and RR sent 2 mechanics and early November I was told that it needed a fan. Called Frigidaire and was told by operator that they would send me a part, Received part called RR and was told by a rude p[erson that it was short "2 screws" and would not let me speak and hungup. Have been receiving weekly texts from RR stating that part was on back order. Early this month I called Frigidaire and spoke to a Gretchen and told her that I don't want to hear or see RR appiances ever and don't to deal with Frigidaire anymore. WE are seniors persons and have felt being abused by your company.

Hello I have placed an order back on December 14th 2022 - Order# [protected]

5 FPPWFU01 and still haven't received my package. I called the customer service stayed on the line for 1 hour before I spoke to a rep who couldn't help me then, was transfer to another department that mention they don't handle my type of call? I don't under stand who I need to talk to find out when I will be receiving my order. You guys sure charged me right a way for parts I haven't received. I need to be contact right away [protected]@ca-mgmt.com [protected]

I emailed complaint January 7 and January 9, 2023, with no response. Our 2yr new stove, stove door glass exploded all over our floor. The inner and outer glass is not broken, and we do not know where this glass is coming from.

It renders us with not stove, and we are a family of 5. The oven was not in use. We continue to see glass falling from the stove door. It is unacceptable that I have not had any response. I have also tried to phone in my concern/complaint and I was told to call back, because you the phone line was too busy. When I returned my call, I was placed on hold for over 1 hours.

Pictures attached, and video available.

My dishwasher has been losing power for over 2 months now. I called Frigidaire and customer service said they were going to send a technician out well my husband took a vacation day from work on November 17, 2022 and at the time the technician was to be at my home the 3rd party technician company called and said that they have just received the job order and would have to come at a later day. Costing us a vacation day. I called Frigidaire again and told them what happened and asked for a new technician service to be sent. A new technician came and he found that a electrical strip was burnt out and replaced it. Great our dishwasher was fixed for 2 uses and then it did same as before lost all power while my husband lost 2 vacations days. Well here we go again calling Frigidaire customer service and again was told that they have to send a technician out I explained that my husband didn’t have the vacations days to take off again but Frigidaire promised that they would let the technician know that they were to come after 400. Good we thought! But then the day the technician came was during our work hours and the technician called my husband at work at 130 and my husband explained that Frigidaire said they had it handled. But again they rescheduled and again my husband had to take a vacation day off work so he would be there when the technician came. Well the technician called that morning and said he would be there before 5. Well 5 came and no technician came. So I contacted the technician company just to be told that a tree fell and the technician couldn’t come. Ok that’s 3 vacation days and still broken dishwasher. Well luckily on Friday December 30 I was off work for new year’s holiday and that’s when the technician came and he leveled the dishwasher and said that the latch was bent causing it not to have power. Wasn’t the same issue as the previous time. Well he left and I used my dishwasher a couple times and surely enough quit working again no power. I called Frigidaire customer service again on January 4,2023 and they said they would have to send a technician out and I refused another technician. And was unable to get anywhere with the individual who wasn’t American and couldn’t speak English hardly. So I called again on January 4and I was on hold 3 hours and finally when I got to customer service I asked for a manager and the person speaking said he was the manager and nobody was above him and I asked for his name and got hung up on. Well f finally the next day called eletrolux the maker of my dishwasher and told them my issue and she transferred my call back to Frigidaire customer service line where I was told that I needed another technician and I explained what I have been through and after begging she transferred my call to a lady who spoke American and she was of help she looked up the guys name who hung up on me and she said she was sending a form to Lowes in Ft Oglethorpe to have my dishwasher replaced and that I needed to call Lowes the next day and ask to speak to the RTM customer service. I was so happy and felt like a ton was lifted off my chest. Well I called low’s yesterday which was January 6,2023 and no one answered the phone in that Department. Well I called and spoke to a manager at Lowes this morning and just to be told that they haven’t received anything from Frididaire. I’m so disappointed and frustrated what’s left for me to do? It’s still under the 12 month warranty. HELP

To whom it may concern,

I am reaching out as a matter of total frustration in getting Frigidaire to resolve an issue with my microwave. I have spoken to your customer service department numerous times and been given the runaround along with numerous service company visits that don't remedy the issue. Below is the summary I sent via Frigidaire's customer chat function today 12/27/22:

I purchased an above-oven microwave about 18 months ago along with a 5-year Frigidaire warranty, it has been broken and not in use for over 3 months. I have had a service company come to my house 6+ times and now has parts on backorder. I need Frigidaire to get me a new microwave ASAP and end this product nightmare.

Model Number: FPBM307NTF

Serial Number: KG73615996

After not being able to help me, your chat service rep recommended I contact this email address. Please assist with getting me a new microwave ASAP, my social media posts will not be kind to Frigidaire if this service/warranty debacle continues. All my contact information, which Frigidare has asked me for over and over again, is below.

Sincerely,

Stephen Manzelli

[protected]@gmail.com

[protected]

Model number CPCS389EC5 Serial number NF70312989

Two times I have ordered orphis conversion kit from gas to propane. Neither time were their instructions as to what orphis went where for each burner. I had a gas man out and it was costly as I live in the country. He could not figure them out. He did not know what number for what burner Both times I ordered there were no instructions as to what one goes L front, Left back and right side Both places I ordered from can not find a copy of those instructions. It is a good stove, and that is such a small thing I need.

This is an older stove, the conversion kit number is [protected]. Please please please find the information and get it to me. I can not afford a new stove.
Sue Doble

[protected]@telus.net [protected] I have phoned your company and got nothing.

No water or ice from dispenser, we pulled the refrigerator from the wall and discovered the water line and ice maker lines on the back of the refrigerator created a big block of solid ice. And the back panel of refrigerator is rusted out. Sent 3 emails to [protected]@frigidaire.com and [protected]@electrolux.com with pics. No response. Told I had to schedule technician to come out for $79.99 to diagnose the problem. First appt on 12/22/22, no word. Called back and got rescheduled for 12/28/22. Technician told us this problem is rare and we were assigned a file #[protected] and to call customer service. Got no where.

I purchased an extended warranty on my Frigidaire dishwasher purchased in 2019 due to remodeling of my kitchen. The dishwasher doesn't always drain and will stop mid-cycle. My first attempt to get it repaired was July, 2022. The repairman could not find any problem. August I was out of town, but when I returned, I continued to get an error code "55" or "120." I called again for service Oct, 10, 2022. Electrolux technician came and reported no problem. Another technician was called October 24th..no show. Another Electrolux technician came with a trainee on November 7th. They couldn't figure out how to get the dishwasher out of the cabinet. But said I needed a new sensor. I called my contractor who explained they should have removed the kick board on the dishwasher and he removed the dishwasher and left in less than 10minutes. Another technician came December 1st and said he thought I needed a new motor. Dec 12th another technician came and replaced the motor and sensor, but would not replace the dishwasher back into the cabinet due to liability issues since he didn't pull it out. He suggested I call customer care and set up another work order for a "master technician." I called and was promised a call back within 24 hours. I waited 3 days and called again. I spent 3 hours, twice disconnected and on hold. I finally "chatted" while on hold. On chat I was told no service would be sent. On the phone I was again promised a call back, which now has been two weeks since that has not happened. My dishwasher has sat outside the cabinet through Thanksgiving and Christmas now and no care from Frigidaire. There is a lack of knowledge by the technicians, false promises from the customer care phone representatives and a lack of transparency from Frigidaire. The technician on "Chat" cited warranty exception #9, but there is no trim or shelving keeping the technician from replacing the dishwasher, so this doesn't apply. Two of the technicians were not Electrolux technicians and told me they saw the job on the internet, but couldn't repair this issue.

We have had quite an ordeal with our microwave repair. We called the day after noting a smoky smell in the unit. We were initially told that they were not sure they had a repair person in our area and should call back. We called back and were told a repair team would be calling. The local repair person called within a few days, but could only come to our area on a Monday. Since it was a Monday when they called, it was two weeks before they could come since our next Monday was not an option due to prior plans. When the repair person came, they found signs of electrical burns within the unit and advised us to turn off the breaker and avoid using due to fire hazard. They were told by Frigidaire to replace the burned turntable, but no other repairs were offered. We have not used the unit again due to the fire hazard. My wife has tried to contact Frigidaire for extended service warranty, but the phones were initially off and the chat online was not clickable. A week later after getting through Christmas, I am on hold again for 45 minute wait and the online chat still does not work. We are not willing to risk a fire in our house with children because Frigidaire will not listen to their onsite technician. I am appalled.

I bought this range on the last week of January and 4 months after the oven stop working I couldn’t get it to turn I called Frigidaire and they scheduled a repair appointment after the second visit they got it “repaired” the next day I wanted to use the one oven and surprise the oven was not turning on, called again got another appointment they order some parts had to schedule another appointment once the parts got here they put them on and still oven wasn’t working again scheduled the 5th appointment and said they would order another part by this time it was already the first week of September I called Frigidaire again and they send a new company to repair the range on the first appointment they came order some parts and on the second appointment on the last week of September it was “finally repaired” and today December 26 the oven again will not turn on my warranty is going to expire in less than a month I am going to be stock with a range that does no even work

Fire Hazard! purchased a range on 11/19/2022. On 12/19/2022 I did a self clean on the oven. My home was very smoky and it had a high fume. The oven was not heavily soiled. On the next morning I attempted to used the oven and it would not preheat. Unfortunately, I lost my dish I was preparing since the oven wouldn’t heat. The oven is only one month old. The oven is a fire hazard. Please don’t leave unattended. A service technician can out and said the circuit board was burned up and the oven probably reach 1000 degrees during the cleaning process. The technician is only allowed to replace the circuit board. Unfortunately the parts aren’t available. I am without an oven during holidays. It has interrupted my income since I can’t complete my orders for cakes. And prepare dinner. Never purchase any appliances from Frigidaire they do not stand behind their products and they don’t care about their customers. Safety hazard and dangerous.

I bought a new built-in Frigidaire microwave 9/26/22 from Lowe's in Horseheads. Microwave was installed at end of October 2022, with kitchen remodel. It was used 3 times and started losing power after 3 minutes of use. I called Lowe's who says their return policy is 48 hours with "major appliances" and would need to go through Frigidaire direct. I called Frigidaire/Electrolux who sent a repair man, Bryan from Fix-It Rite, who noted that the control panel, vent motor and fan motor all needed to be replaced, "not even sure if it's that" and was told that Frigidaire could probably get the parts sooner. Called Frigidaire again and after speaking to multiple representatives, asked for a supervisor. On 11/23/22, I asked to speak to a Supervisor and got Amberlynn. She got in touch with Fix it Rite who was ordering the motors and Frigidaire would order control panel. I was told by Frigidaire "the item was in stock" and she placed a parts order [protected] on 11/23/22 @13:23/01 EST for control panel [protected]. At that time, I asked if a new microwave could just be sent and they told me "no, that only happens after 3 failed repairs". On the parts order it said shipping 7-10 days. Called again 12/6/22 and the part still was not shipped. Here it is 12/21/22 with no microwave and no progression.