Frigidaire
Reviews and Complaints

Horrible. Blows my mind. Bought a new oven. Had it professionally installed. The plumber cracked a piece while tightening. We called, and called, and called. We sent photos of the part we need to the Frigidaire service reps we worked with. What we got... "don't have an order number for the piece or even a schematic for the oven." Apparently, the model is new (been out for a year) and that was the issue. Seriously? They wouldn't send a tech. Even told my plumber they were too busy to take the call. This went on for WEEKS. Finally, I pushed to speak to a supervisor (like had to argue to get her on the phone). This women, had the never to say that "since I didn't know what I needed they would be happy to send a tech!" I will NEVER by this brand again and recommend to everyone to buy anything else. Not worth the drama. Thanks to Supervisor Dian who would even give me her last name. What a joke.

I bought a new fridge 8 months ago and I just made my 5th call because fridge doesn't get cold! We are elderly retired and have to have medication cold and have been unable to do that with this fridge! We have been left without a fridge for 2 weeks at a time and trying to live out of an ice chest which we have to buy ice everyday! We want a new refrigerator! I am going to contact BBB and someone about elderly abuse because of my medicine! We are on a fixed income and can't afford another fridge or the ice everyday!

Bought a new dishwasher July of 2023

It worked for 2 months . They sent two different repair people . Had to take off work two times . Both said it needed a 500$

Pump . This took 2 months . The pump had never been shipped to me . They say it’s on back order . Now Jan 5 2024 no pump

No replacement dishwasher . Nothing but empty promises on a text message . Phone calls don’t work . Been on hold for over 1 hr several times . They just don’t answer so you will just hang up . 700$ ripoff . Worked for

2 months . They owe me my money back

But of course that will never happen

And they won’t send the part or a new dishwasher . I would love to sue them

Tired of getting ripped off .

Don’t ever ever buy anything from Frigidaire

Pure scam rip off company

Work order #[protected]: My wall oven began showing an error code in May 2023. I contacted my extended warranty and they had difficulty finding a tech. After an initial call the local tech would no longer work with the warranty co. Frigidaire was scheduled for 8-28-23/they canceled on 8-28-23: rescheduled for 9-7 & canceled 9-5 due to no parts: rescheduled for 9-20 & canceled 9-5 due to no parts: rescheduled for 11/22- no parts and tech couldn’t find any had been ordered. 3 parts arrived 11-25 & tech was advised. Rescheduled for 12-11 and canceled due to another part not delivered. CSR said he ordered the part- no yet received and no service date scheduled as of 1-2-24.

I have a problem with my Frigidaire refrigerator and I called in because the walls are defective. The plastic is all cracking and I spoke to Kathleen who was very rude and told her that the walls were cracked and she told me to buy the pot and put it in myself, which could never be done. It’s impossible to replace the hole inside of the fridge. I am very dissatisfied, it’s a defect I had the Sears #Warranty, contract people come out and they said that the fridge should be replaced because that’s a major problem. My last fridge was 29 years old and never had a single crack in it. I am very disgusted with the poor service, the Frigidaire provides, and I would like to speak to somebody about this problem Very soon you people at Frigidaire should be ashamed of yourselves the way you treat your customers Kathleen and Joy we’re very unprofessional and unhelpful. Makes me sad that a big company like Frigidaire who’s been around for a long time what allowed us to go on?

I purchased the laundry center December 2022. It worked normally for the first two weeks to a month then my hot water wash stopped working. I have had several service calls since owning it. This is at our winter place so mind you that it does not get used from April to November. A mother board was replaced then, each time someone different came out, I was told it's because it is ECO friendly and doesn't support hot water wash! The owners manual doesn't state anything about this. Today I was told it was because of new government regulations! But even the service guy (after talking to Frigidaire) thought this was a crock. This machine was built in 2022 before any new regulations were enacted, if they were at all! I still can't get a hot water wash. I deserve the washing machine I bought and not a lemon that Frigidaire is trying to cover up.

Brand new refrigerator freezes everything on the warmest setting (both fridge and freezer on warmest) and leaks large amounts of water on the floor.

Frigidaire’s call center always tells me there will be an answer in 24 hours, but nothing ever progresses or changes. Endless cycle, terrible customer support. Abysmal.

Take the broken one away and deliver a new working one please.

Last December 2022 I purchased a new Frigidaire dishwasher. It is now broken and cannot get it fixed. It is stuck on 30 and cannot cancel or shut off. I have called customer service several times and they keep telling me that they will have an answer for me within 24 hours. It is now going on 3 months since I have been able to use the dishwasher. One customer service rep hung up on me. BAD CUSTOMER SERVICE.

All I want to is either get it repaired or replaced. I may not purchase another Frigidaire product again if this is what happens when product needs repair. This diswasher cost $700 and I cannot afford another new one. All I am doing is sitting around looking at it.

For months I have attempted to Frigidaire to either fix or replace my microwave. Even spent $500 to have one of Frigidaire's recommended service techs to come fix it, as Frigidaire was going incredibly slow to do anything. Every single time I contact them, I am told it will be resolved and that I will get an email. It has been 4 or 5 months now and I still have no response and no working microwave. Next week is Thanksgiving and I will need that microwave. After months of asking them to honor the extended service agreement, I am now asking Frigidaire to please replace the microwave so we can move on. This is beyond ridiculous now. I purchased an ESA in May 2023 have provided proof of that purchase. I have a professional microwave; it was incredibly expensive, and it is now an expensive paperweight.

Bought a new dishwasher it lasted 3 months

Used once a week. Warranty number is useless on hold for 1 hr both times

Finally used text they gave me a warranty repair man’s number. I called him he never heard of me, he said they are terrible they never contacted him. I paid him to come check it out 120$ he said it needs a motor

475.00. Never heard back. They sent a different company he said same thing

Needs a motor 3 weeks later never heard back from anyone. Now they said they will send a third guy. What a pure rip off scam

They will keep doing this untill the warranty is up. I used a 700$ dishwasher maybe

12 times and it quit 2 months later nothing

What a scam