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Frigidaire complaints 872

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6:03 pm EDT
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Frigidaire Request for support and replacement parts. Operator support unprofessional and unsatisfactory

Call disconnected by Jennifer - she would not provide her operator number when I expressed I was be escalating my support request and will complete a compliant. Additionally - Jennifer expressed she was working from home and repeatedly had to place me on hold to speak to a supervisor. Jennifer would also not provide her supervisor name or the transaction number of our conversation and my support request.

I was not frustrated nor did I mis-treat "Jennifer" in any way. Our conversation remained profession from beginning to the end when she transferred me to a survey. I did expressed I was not satisficed with her proposal for me to purchase $500 in replacement parts on my Model #LFHB2751TF6 Serial # 4A92319687

My name is Guillermo Gei

114 Blossom Park Drive

Georgetown, KY 40324

[protected]

*Additionally - I researched the problem involving my Crisper Drawers and Crisper Covers on line. Very many negative comments and complaints. It is obvious Frigidaire has received many complaints involving poor quality design and parts made of plastic that are not durable for your consumers and customers.

I would like support in escalating this matter to product design subject matter experts.

Please understand, my wife and I are approaching retirement age. We do not have children in our home that would abuse an appliance let alone anything else in our home.

Desired outcome: I would like resolution involving replacement parts for my Crisper Drawers and Crisper Covers. Both are broken and do not function as they should. Broken at the roller. I would appreciate a call back ASAP.

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4:48 pm EDT
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Frigidaire washer/dryer

Washer dryer stackable unit stopped operating. I called Frigidaire and they scheduled a service tech. the service tech came a week later and said that the unit was unrepairable. The drum was out of alignment and everything inside was damaged and the entirety of the inside would need to be replaced in order for it to work and he recommended replacement. I then called to follow up with Frigidaire who told me that the service tech reported that there was no damage and that the issue was "cosmetic". I called the service company to get a copy of the report. The report explained the error codes, included 10 photos of the inside of the machine and said "unit is not repairable and needs to be replaced". I then called Frigidaire again and was told that the damage was cosmetic and the service rep read from the supposed "report" submitted by the technician. I then said, nope, that's not what the report says and got an email address to send the report. I emailed that report and it took 3 phone calls to them for them to even say that they had received the email with the report. The service rep then read me a totally different explanation of the report as if I didn't have the report right in front of me. After 52 minutes on the phone, he finally said he was "processing a requiest for replacement". I was supposed to receive an email from them including paperwork or information about this request. Never got an emiail. After another hour long phone call, the frigidaire rep sent me my email - it contained the model and serial number and the name of the store where the unit was purchased. Zero documentation about a replacement request. I asked to be transferred to a manager and they disconnected the phone call. zero resolution in sight ever for a washer / dryer that completely stopped working 10 months after purchase.

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3:46 pm EDT
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Frigidaire Ice maker

Today is June 22, 2023. Since April 2023, I have gotten the most unprofessional customer services with the Frigidaire Technical Support staff. Today. however, was the worst. A service technician came to my home. I hope this is his government name because he went running out of my house.

He refused to wait until I was able to get a Service Supervisor on the telephone, stating he had other service calls to do. In fact I had to chance him to get his name. I was told his name is Jonathan Rector. This technician was extremely rude and unprofessional. He accused me of stealing parts for my refrigerator and refused to wait until I spoke to a supervisor in Customer Service. I am a senior citizen and I have never in my 72 years been treated with such humiliation and disrepect. It it my hope that Mr. Rector be reprimanded, retrained and/or fired. He definitely has poor customer service skills. I am also sure that because of his rude and unprofessional behavior your company has received many. many complaints on him. Because of this extremely bad and humilitating experience, I will never purchase another frigidaire appliance; nor will I recommend my family and/or friends do so as well. If further information is needed concerning this matter, please feel to contact me.

Cynthia Davis

Desired outcome: I want my ice maker to be fixed and I also want Mr. Jonathan Rector to be reprimanded and/or fired.

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5:08 pm EDT
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Frigidaire Rebate

I bought all the appliances for my house and they were offering a $2,000 rebate, I received the virtual card and the bank was Sunrise Bank, just to find out that I can’t use the card because always comes as declined even though the money is in the card, I called the bank over 10 times for them just to say that they will escalate the problem to a supervisor. Electrolux, never help, their customer service is horrendous, the bank never help and their customer servir is worse. This is just all fraud, I’m not the first one they tricked into buying their appliances but never could use the rebate.

Desired outcome: I wish I could use the rebate card.

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8:31 am EDT
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Frigidaire Refrigerator

I purchased a Frigidaire refrigerator on May 4th that has a bad condenser. A technician from A&E came out on 6/1/2023 and advise the refrigerator is ill-repairable and my tenant should receive a placement in a couple of days. I spoke with the tenant today and she has not heard from A&E nor Frigidaire regarding the replacement. Model # LFTR2045VF3, Serial # BA31014691

Contact info: c.s.[protected]@gmail.com

Desired outcome: Immediate Replacement

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5:13 pm EDT

Frigidaire Refrigerator

Purchased in 2019. Ice buildup in refrigerator section for a year. 7-8 service calls to fix and still not resolved. Frigidaire will not assist and takes no responsibility for their malfunctioning appliance. Service repair no longer will assist as they do not believe the problem is fixable and Frigidaire needs to replace unit. Very difficult to reach C/S at Frigidaire ( hold times average 60 minutes.) If you do get to speak with someone, they claim they can’t help and put you back in the queue to wait another 60-90 minutes. Repair company won’t help any longer and Frigidaire is not interested. Next steps?

Desired outcome: Replace unit

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2:49 pm EDT

Frigidaire Refrigerator model fftr1835vs3 serial no: ba21801327

On May 12, 2023, our refrigerator went completely out.

The former owner pulled his receipts and called Brand Smart. and found out that all appliances were still under the one-year warranty, (May 15, 2022.) BrandsMart provided us with the Frigidaire Warranty Dept info. I called but they were closed until Monday, May 15, 2023.

It was a challenge to get someone to address our concerns. Explained I had a daughter with a disability and we needed our refrigerator. We waited days for a technician, we waited a week for the compressor, then we waited for an Electrolux technician.

Desired outcome: From May 12, 2023, until today, May 30, 2023, no refrigerator. All food was lost and my daughter's health was at Risk. I feel that some compensation could be provided for the foods lost and the inconvenience.

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5:15 pm EDT

Frigidaire Damage to my vinyl flooring while repairing my refrigerator.

My Icemaker quit working within 30 days. Y'all sent a Tech. out. Well he hung the door wrong and when he pulled the refrigerator out he tore my Vinyl Flooring. I had to get and confront him about it. He said he would turn it in. well guess he did but it didn't do me any good. I have called several 800#, Bria Priddy who in charge of Risk Management. Best Servicer of America Inc. who sent out the first Tech. Today they told me there was to much time has passed and they couldn't do anything about it. They said they had called me but I showed no record. I have three work orders #[protected], [protected] and S-227120. This item has never been resolved. I have talked to people till I'm blue in the face. so can you please help me.

yes

Desired outcome: The Vinyl flooring replaced and an apology. The one good thing is the Refrigerator works fine.the

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3:30 pm EDT
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Frigidaire Chest Freezer 19.8 CU FT

My fiancé and I purchased a Frigidaire freezer from a third party company back in January of 2022. We paid $800 for the freezer that we needed for food storage, as we had limited space in our current freezer. Since it was a Frigidaire product, we had no concern about getting an additional warranty outside of the one year, as Frigidaire is allegedly one of the most reliable brands out there. Upon plugging in the freezer, we were only met with a slew of problems. 

The freezer has not worked for us since day one. Since we didn't realize that the freezer was not working until the middle of February, we lost the opportunity to return the freezer to the store we purchased it from for a free replacement. I called the store manager who said he would assist us by replacing it; however, he could only do so if Frigidaire was unable to fix the freezer. He said I would have to let Frigidaire complete their repairs.

The A&E technician came out and allegedly fixed the freezer. It wasn't ran after he fixed it because we didn't need it; the technician said not to turn it on until we needed it. At that point, it was March 28th 2022. We didn't need to plug it in again until the end of November of 2022 on the 26th. It ran for about 1 day at a cold temperature to our knowledge, and then it must have stopped working after that. We didn't find this out until January, though, since the light was still on, and the freezer was making sounds as though it was still working.

We smelled something awful in our garage and opened the freezer about 6 weeks later. We found that the freezer was over 70 degrees inside, even though the hottest it was outside was 55 degrees. Everything in the freezer rotted and was moldy.

We were just now able to get a different technician out to diagnose the freezer again (May 22nd of 2023) due to the high demand in the area. We went with another company because when we called A&E directly at the start of January to get service out, they said the soonest they could go out was February 5th 2023. We found the issue on January 1st, called them on January 2nd, and our warranty was set to expire on the 30th of January 2023. So, we would be at a loss of money anyway; it was a lose-lose situation.

We chose to go with an uninterested technician that would give us an unbiased diagnosis. They confirmed there is nothing they can do to fix the freezer. There is a sealing and insulation issue with the compressor and the other internal components, so the temperature gauge stays open. This causes the compressor to run excessively, and that makes it short circuit. This is the second compressor that has gone bad in this freezer due to that in less than 12 months. What's worse is that we cannot purchase the parts to fix the freezer, as Frigidaire stopped manufacturing the parts to repair it. It is discontinued, and we are stuck with an $800 loss. We found this out on 5/22/23.

Frigidaire will not refund us the money we lost. We are well over 1 year of not having a functioning freezer that was never functional in the first place. They literally discontinued the parts to fix it because it doesn't work. It is truly a lemon product that they never recalled, and they never made it right with us.

We will never buy another product through Frigidaire, as they are not as reliable of a company as we were informed. Overall, this has been an absolutely terrible experience and customer service journey for us. We will do everything we can to keep people aware how awful the product is.

Desired outcome: We would ideally get our $800 back, but we know that will never happen. So, instead, we just want everyone to know that Frigidaire's products are not reliable.

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8:08 am EDT
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Frigidaire fridgidaire gas stovetop range

MODEL NO. GCRG3038AFB

SERIAL NO. VF03987411

gas stovetop off gassing emissions that are causing non-allergic reactions. this is the 2nd stove that has been an issue since the purchase of a new home. The first range was emitting carbon monoxide in the air of my home and was replaced with another gas stove. serial # for stove falls in the category of gas ranges that were recalled by your manufacturer but they were still sold to home builders to place in new construction homes.

EMAIL: [protected]@GMAIL.COM

CONTACT # [protected]

NAME: MS. MARQUITA TYLER

Desired outcome: REMEDY: TO HAVE GAS RANGE REMOVED AND REPLACE WITH ELECTRIC STOVE STOP.

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1:47 pm EDT
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Frigidaire Frigidaire 12 Can Mini Beverage Fridge

UPC # [protected]

Black

52 Watt

I purchased 2 of these mini beverage coolers for Christmas of last year . Puchase date 11/25/22 from BELK, one for me and one for my daughter.

This week 05/2023 - both coolers stopped cooling and started leaking water - the coolers are no longer working and have destroyed the furniture - wood buckling/ stained.

Desired outcome: I would like a refund/ credit towards new product

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10:34 am EDT

Frigidaire Frigdaire Professional Series Stove/Oven

I recently was self cleaning my oven and the panel said they was a error and started beeping. No matter what I tried I could not get it to stop. Upon further research on the internet several comments on do not use self cleaning feature as many have had issues. Mine seems to freeze up the control panel each time as I have not been able to stop until complete cycle. I called your helpline and the person was of no help at all. You might want to pass this on as after self clean continue and very hot I was concerned it might become hazard.\

I resolved by turning off the breaker switch ( could have also unplugged electric connections) to my oven. My stove/oven is electric with gas top. After being off for several hours, when I turned back on and oven had cooled the panel allowed me to turn off thr self cleaning and unlock door avoiding any issues.

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11:04 am EDT
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Frigidaire Gallery air fry range

Purchased April 2022 and had immediate gas odor after installation. Called Frigidaire customer service on April 7 and was advised to wait and see if the odor disappeared. They never advised how long to wait and instead of sending a service representative immediately to correct the issue, they attempted to save money on what they considered a nuisance call. I called again on May 12, 2023 to advise the issue was not resolved itself and would require service. They advised me it was past warranty and they would not service the range at their expense. Since they knew they have a defective product they are obligated to service follow up to ensure the safety of the owner. They did nothing to follow up on my original complaint so as to discharge their responsibility for this issue.

Desired outcome: They need to fix this range at their expense.

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9:35 am EDT
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Frigidaire Warranty replacement for DOA purchase of GHWQ083WC1 AC direct from Frigidaire.com

April 12, 2023 – order placed for 8,000 BTU air conditioner model GHWQ083WC1 direct from Frigidaire.com April 17, 2023 – air conditioner arrived. Powered up – only the power button worked, none of the other front panel buttons worked. The remote control did not work. April 18, called [protected] as required for warranty claim. Was shuttled from person to person for 1 hour 24 minutes 42 seconds. One person claimed that serial number had already been registered to someone else. Others were unable to comprehend why the air conditioner could not be used. Finally got someone who said they would send me an email with form to fill in to get warranty replacement ordered. April 18, filled in form, took screen shot of order (Frigidaire never sent a receipt). Emailed to na. [protected]@electrolux.com exactly as specified on form. May 4 – still no response, so called [protected] as Frigidaire as there had been no response. Was shuttled from person to person on a call that lasted 3 hours 22 minutes, 43 seconds. I was told they had no record of any contact. I was told they had all the paperwork, but it needed to be approved by b2b. Finally I reached a person who said her supervisor said I would need to start all over. I asked to speak to her supervisor. At his request I re-sent the documents to [protected]@electrolux.com. Person put me on hold, then acknowledged receipt of the email. After a period on hold again, he said that he had processed the order to replace the air conditioner, and that I would receive a tracking number in email within 1-2 days. May 8. No tracking number. No air conditioner.

Desired outcome: Honor the warranty

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MauvaiseService
Hollywood, US
May 15, 2023 4:03 pm EDT
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Wow, thought I did my due diligence in choosing this brand. Boy oh boy was I wrong. I will surely let family and friends know though. By far the worst customer service EVER.

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12:21 pm EDT
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Frigidaire Cooktop

I have a glass cooktop that broke in March of 2023. It was covered under the one year warrant until 4/2/23. The break ocurred when I slightly moved it during cleaning.

I have been reaching out to Frigidaire for 2+ months with significant problems. The cooktop has yet to be replaced and I have spent over 5 hours on phone calls and being put on hold. The customer service is exceptionally poor and it appears that the agents have little to no ability to resolve customer service issues.

Desired outcome: Replacement of the glass.

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10:29 am EDT

Frigidaire Frigidaire 20.5 cu. ft. top freezer refrigerator

I bought this refrigerator just under a yr ago still covered by manufactures warranty. It stopped working I called in! You all called a place twin city appliance to come fix it. The repair person opened the door said I will order some parts! 3 wks later I call back because now there is a smell perminating thru my house and we all have headaches and coughing! Then my son could not breath. We took him to emergency room! They said they could not find any thing wrong but his throat was swollen and it must be some thing he is breathing in! I then move the fridge out side! We all started to get better within 24 hrs. My son took days to be able to breath better! I call you all and report this! You again sent out twin city, they said it was a freon leak and that they would order parts. I called you all again. In the mean time the warrantee from the manufacture (YOU) has gone out because now it has been more than a yr. I also bought the extended warrantee because I new Frigidaire would try to say well no warrantee now. We cant help you. Which on the last 3 calls was told to me and thats a crock - Even tho it has not been fixed yet from the first call! which was under warrantee. so now its been 3 months still no working fridge for my family. Still leaking freon! I can prove my child went to the er the same time this was leaking! How many times are you going to come replace parts and risk peoples lives? How many months am I supposed to be with out a product I pd for! How long does it take to fix a fridge and how much money are you wasting on a person to keep coming out guessing on what is wrong! how many times Do we have to keep having this unit charged and leak befor we die from the toxic fumes from this unit! its an 800 dol unit and you have already spent whey more on trying to fix it! It would seam to reason that after a certain dollar amount you would replace the product. It also seams to reason that a unit that has not been fixed from the first time I called and is leaking toxic chemicals into a family home would be replaced asap before a death accouris from it! I have called over 10 times in total to have this fixed. I have been hung up on, on hold for hrs, and have had my families life at risk because of your negligence on handling this matter! I have had to use a cooler for my food for months and our lives are at a health risk / Possiable death because Frigidaire wants to keep trying to fix something that is unfixable!

Desired outcome: Another unit with a warrantee or my money back to go buy from a reputable company! And all other units reported to be leaking freon to be immediately replaced before Frigidaire is paying for funerals!

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1:01 pm EDT

Frigidaire Refrigerator

We purchased a refrigerator from Lowes. Within 1 1/2 years. The bottom of the refrigerator is cracked and broken. Using duck tape to seal up holes at bottom of the refrigerator. Three of the four plastic shelves are broken. One of the shelves is being held on by duct tape. The ice dispenser only worked for one week after buying sever pieces for water flow.

Desired outcome: The desired outcome is to notify people to never purchase from Lowes or another Frigidaire. The cheaper brand work just as well considering the cheap material. The plastic broke in my hand.

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Mr. Helpful
Los Angeles, US
May 03, 2023 8:16 pm EDT

We appreciate reading your concerns.

It is possible to place too much weight on a shelf, allowing it to collapse.

Lowes offers additional warranty packages which may be of some help. Contact the number for your local Lowes to see if you have such coverage. You may also contact ELECTROLUX/FRIGIDAIRE customer service to order replacement parts.

Hopefully that resolves any difficulties.

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8:51 am EDT
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Frigidaire Refrigerator and warranty

We purchased a Frigidaire refrigerator in June of 2022. When we returned to Tennessee in January of 2023 all the things in the refrigerator had been spoiled. After a struggle with the warranty representative they sent out a repairman. He ordered a new board and came another time to install. This still didn’t fix it. The lights work but does not get cold. We are unsure if it ever worked effectively. The repairman deemed it unrepairable. The Frigidaire warranty department wanted to send out another repairman. They couldn’t find one that would take the time to come out because we are out of their area. They tried to send one from 12 hours away once. Every time we call we keep getting the same runaround. It’s been four months with not refrigerator and nobody wants to do anything about it. Lowe’s, where we purchased it said they can’t do nothing until we have had it for a year. We are old and can’t keep living like this. HELP

Desired outcome: Money back plus pain and suffering

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10:14 am EDT

Frigidaire Gallery gas stove

My stove has nice silver color knobs. The stove is black. When I washed the knobs the coating began peeling on all 5 of them. They look awful. I think they are defective and should be replaced. I bought stove two years ago at Van Vreedes in Oshkosh. Don't know exact date. I did not use harsh chemicals on knobs, just Dawn dish soap. The stove does not look nice with the black, cheap replacement knobs I got from Amazon. The original knobs should last as long as the stove. My name is Kathleen Larkin, [protected] [protected]@att.net. Please do something about my problem. I am 84 years old and not very good at emails, etc.

Desired outcome: Send me 5 new knobs

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9:50 am EDT
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Frigidaire Fridge freezer

8 weeks ago, my refrigerator broke down. We contacted frigidaire, because we have warranty on the appliance. A week later frigidaire sent out the first repair person who said that the refrigerator could not be fixed. We contacted frigidaire again, expecting for them to give us a new refrigerator. However, frigidaire told us that they needed to send out 3 other repair persons to confirm what the 1st repair person said..."company policy". 4 weeks later all 3-repair persons said that our fridge could not be repaired!

Frigidaire, then told us that we had to wait an extra 10 days before we could get a new refrigerator and that they would send it to our local home depot store for delivery. I called home depot - they never even heard of frigidaire doing anything like this before. Home depot was adamant that they have not received any communication from frigidaire. Home depot stated that they have nothing to do with a replacement of our new refrigerator and that frigidaire should send the refrigerator directly from themselves. Home depot checked no paperwork from frigidaire. Called frigidaire... Still waiting on a replacement. I would never recommend, nor would we buy from frigidaire again! The worst company ever! Never buy from them! 1

Desired outcome: New Refrigerator

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About Frigidaire

Screenshot Frigidaire
Frigidaire specializes in consumer appliances, offering a range of products including refrigerators, freezers, stoves, and dishwashers. They provide home solutions with a focus on kitchen and laundry appliances, aiming to combine functionality with user-friendly designs. Their services include sales support and appliance repair.

Frigidaire Customer Reviews Overview

Frigidaire specializes in a range of consumer appliances. Their product line includes refrigerators, freezers, dishwashers, ranges, microwaves, and air conditioners, among others. The company offers both home and commercial appliances designed to provide functionality and convenience. Frigidaire also provides customer support services, including product registration, manuals, repair scheduling, and parts. Their website features a resource center for troubleshooting and maintenance tips to assist users with their appliance needs.
How to file a complaint about Frigidaire?

1. Log in or create an account: If you already have an account on ComplaintsBoard.com, please log in using your username and password. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of the main issue you have encountered with Frigidaire. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, be as detailed as possible. Include key areas such as product quality, customer service, warranty, delivery, and repair services. Describe the nature of the problem with your Frigidaire appliance or service, including any model numbers or service identifiers. If you've had transactions with the company, mention dates, amounts, and any reference numbers. Explain the steps you've taken to resolve the issue, such as contacting customer support, and detail the responses you received from Frigidaire. It's important to describe how this issue has affected you personally, whether it's been a financial burden, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, warranties, or photographs of the product. Be cautious not to include sensitive personal information like your social security number, bank account details, or any other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Frigidaire. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Frigidaire or other users, so it's important to stay informed and engaged with the process.

Overview of Frigidaire complaint handling

Frigidaire reviews first appeared on Complaints Board on Oct 12, 2006. The latest review Disappointing Experience with Frigidaire Appliances was posted on Apr 2, 2024. The latest complaint Icemaker was resolved on Apr 27, 2020. Frigidaire has an average consumer rating of 1 stars from 876 reviews. Frigidaire has resolved 83 complaints.
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  1. Frigidaire contacts

  2. Frigidaire phone numbers
    +1 (800) 374-4432
    +1 (800) 374-4432
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    +1 (800) 374-4432
    +1 (800) 374-4432
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  3. Frigidaire emails
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    2715 Washington Rd, Augusta, Georgia, 30909-2245, United States
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