ApplianceParts4all

I purchased a control board for my stove that I ended up not needing. So I started the return process that requires you to have multiple pieces of information that is completely unnecessary. You need to provide tracking that they send you, pictures, model and serial of the appliance. Fast forward to 7 days later I get a email saying my part was installed which it definitely was not. Apparently there are marks on the back of the control board which they are saying it means the part was installed. The only time this part left the box was for the picture they require! Now I’m fighting for a return. No one at this business seems to care either. Order elsewhere!

Terrible customer service. Confusing ordering and billing. Slowwww shipping. It took 2 weeks to get a dishwasher part but was shipped from in state. How? Why? I found the part elsewhere and for less so I wanted to return. I had to pay for that, fill out forms, send them various photos of the box, the part, my dishwasher Model and ID (why?!). Then tracking info which I never even got from them !

I ordered an upper freezer tray after carefully measuring the dimensions of my existing tray with what was written in their description. I receiveda tray that in NO WAY matched ANY of the dimensions. No answer on any telephone extension, no answer on live chat, no answer on email. DO NOT BUY FROM THIS COMPANY! I wish I had read these reviews first. I would give them a ZERO.

They sent me two defective refrigerator door shelves. They have you fill out a defective part form they claim to send to the manufacturer who then has to approve the defect. They sent me another shelf which was also defective and useless. For a $40 item I am sure most people give up after a few tries and they win. I won't. I will dispute the credit card charge next if the third shelf is defective.

This company represents 100% fraud they do not provide proper service they do not provide what they say they are going to provide and PayPal also makes it difficult to get your money back it's a shame that they are allowed to stay in business this company and its owners should be prevented from having any companies PayPal stop-doing business with Them and credit card company should prevent anyone else from spending money with them because they are a fraud

I was charged for next day delivery for a part I needed ASAP. I felt it was worth the extra cost of the part and shipping. The ship date on my invoice was the day I made the purchase, I would get my part the next business day, Friday. However they have not yet shipped my part nor can they tell me if they have any intention of shipping anytime soon. This is misleading and dishonest. I need this part and have no idea when/if I'm going to get it. Please choose another company!

DO NOT BUY FROM THEM. They will not refund 100% of purchase when it is totally their mistake. Buy some where else that is reputable. The correct part number was ordered, a package with that part number was shipped, the part in the package was incorrect and did not match the part on their website. They accepted the part back but only refunded $48.42 of a $64.49 purchase including tax and shipping. That is a 75% refund. I also had to pay for the return shipping. Find some where else to buy your parts.

Ordered an item, it came broken and cracked ALL OVER right out of the box, which had damage to only one corner of the shipping box. Attempted to return it by sending numerous emails, each answered email sent me in circles. I have limited days to return this item before the 30-day return policy is over. Very frustrating, completely inept people. One of the representatives even questioned "What makes you think the item is defective?" I responded with an email sending them pictures of the broken item. Horrible service, horrible products.

Don't waste your money. Ordered bulbs for hood vent . One came in broken. They replaced it with a different / wrong bulb. Took months to try and get them to send the correct bulb and that never happened. Then the 1 correct bulb burnt out in a matter of a few months. At $30 a piece this is a joke. Waste of over $60. When I inquired about replacement of the burnt bulb and how it only lasted a mere few months, after months of no response, I was finally told "because I installed the bulb there was nothing they could do". Yet it was still burnt. DON'T WASTE YOUR MONEY.

Ordered a control panel for a dishwasher. Received a water inlet valve for a washing machine. Called and emailed them they said they were filing a wrong part report 2 weeks later I still have not gotten anyone to answer a phone or any info if the correct part will ship or a refund. I have filed a dispute with PayPal to get my money back but it's a joke. They sent me a message to send them back the wrong part at my expense to get a refund. Don't waste your time dealing with these people to save $5 learned my lesson the hard way. I will keep fighting with them and PayPal until I get my money refunded though

Terrible company that will rip you off. I ordered one part number and they shipped a completely different part number. They then tried to argue via email (wouldn't call to talk in person) that the part I ordered was not what my appliance needed completely ignoring the fact that they sent an entirely different part from the order. Their website photos for different products are incorrect and they clearly have no technical knowledge on parts. Ended up out the 4+ weeks it took for them to ship it, 2 weeks of email exchanges and now the shipping cost to return it. Stay as far away from this company as you can!

Terrible ***, Stay Away from this Supplier!. I order a Part from their website and they sent me the wrong color. I called them and email them after 3 days they said OK send us back the part at My Expense for the shipping and a 12% re-stocking fee.
When I explained to them that the Picture of the part on their website is Wrong and that I needed the color of the Part on the website all they would do is say, OK we wont charge you the re-stocking fee just the return shipping cost.

I order the correct part from a different supplier and filed a complaint with PayPal and My bank.
Our Bank paid us back within 1 day. I have not heard back from PayPal yet.

It's too bad you can't give them zero stars. Like everybody has said, very shady company. I ordered a spill proof shelf and received a door bin. even with pictures they said I got what I ordered, maybe I ordered wrong. So I had to prove that what they advertised wasn't what I got, I did the snipping tool and captured the picture and part description and sent it to them with the picture of the door bin. They finally said I could send it back for a refund with me paying the freight of course. I think this company is hoping that you do decide that you won't send back because of the freight costs. I would have never purchased from this company if I would have checked their reviews before I ordered the shelf, which they only had one left at the time. Do not order from this company, unless you like getting screwed!

I ordered several parts that I needed desperately. They indicated the items were in stock, so I paid $32 for next day expedited shipping. They then had an issue on their end that resulted in the products not shipping for several days. I had to order the items from another firm to get them delivered as needed. Although AppliancesParts4All accepted by return and did not charge a restocking fee, they failed to refund my expedited shipping charges. So, in essence, I paid for a service I did not get. The total experience cost me $40 ($32 in expedited shipping fees and $8 in return shipping) - all for an issue they readily admit is their fault. Disappointing. As noted by others, there was no communication on shipping dates, status, etc. other than the promise on the original invoice to deliver next-day. I was blind as to the actual status of the order until the package arrived almost a week late.

I ordered a part from appliance parts 4 all and i would never reccomend this company to anybody. I ordered my part at the beginning of April. Their website says that they will notify me when my package has shipped. That was a lie. I never recieved any kind of notification. I waited a month before calling to see what the issue was. No answer on the number provided. I reached out via email and got the excuse that the wrong address was given at the time of order. That was also a lie seeing as how i used paypal and my correct address is on the conformation page. I once again give them the correct address and think this will fix the issue. Here it is a month and a half later and i have to contact them again because still no part. This time they didn't even bother responding the issue a refund for the part only. Now i'm out the money i sent them for shipping even though i never got my order. I feel ripped off and cheated. Never order from these guys, definitely not worth the headache.

Undoubtedly the most shady operation I've ever had the misfortune of doing business with! After typing in the model number of my refrigerator I ordered the exact grille/toe guard that Appliance Parts 4 All showed online complete with the model number of the grille. (I have a picture of my refrigerator model number and their picture of advertised item complete with model number taken off of the Google site if anyone wants to see it!) After finally receiving it I found the grill to be obviously for a different model because it was much to narrow. Called the company and did get a call back but they basically denied any responsibility involving the transaction and informed me that I would have to pay the shipping back to their company in addition to another shipping charge if I wanted to order the correct part. The moral of the story is that I will have to pay three shipping fees to get the right part instead of one. And all I am guilty of is ordering the part number that was given to me! NEVER AGAIN!

Ordered a part for my refrigerator and they sent the wrong part. I ask them to honor their 30 day money back guarantee. They first sent me a series of accusatory emails, then a form I had to file out in order to receive their return address to return the incorrect product. Sent back days ago with signature confirmation, they received it but still no refund. I emailed them asking when I would receive my money back, they sent a nameless, title-less email stating in 5 to 7 days...waited, then sent them another email asking where my refund is...this time the nameless title-less email said it would now take 7 to 9 business days! *** Art - CEO of this company (I even think this name is fake as well) is a SCAMMER AND A FRAUDSTER. I wish I would have read these reviews before dealing with this company, but I am posting here to WARN other honest, innocent buyer to stay as far as possible away from these crooks as possible! THEY CAN NOT BE TRUSTED - I will now contact the state of California and file a claim of theft by deception against this dishonest, deceptive, immoral company and its owner(s).

LIES LIES LIES! I'm really mad at myself for not reading any reviews for this company but I was desperate to find a part. I ordered a part from their website after all my regular supply companies indicated that this particular part was on backorder and had no projected delivery date. So, imagine my surprise when this ApplianceParts4All supposedly had this part. I immediately placed an order and funds were withdrawn from my PayPal account immediately. I received a notification that the order had been placed and I would be informed of his shipment. The very next day I received a message from ApplianceParts4All customer service (big joke there) indicating that the part was on backorder and I would be sent a message letting me know when the part was going to be shipped. After a few terse back and forth via email, I had no choice but to stay with the order because at least I had a date. I got some gobbledygook about "real time inventory issues and COVID chain delays". I sincerely appreciate that fact, but informed the company what I DIDN'T have time for was untruths about things being ON STOCK, but not really. (Make sense when you find out that the company is merely a webpage that orders from a different supplier...middle man) I was given a date delivery (to ApplianceParts4ALL) of February 20. I called Monday February 22 to ask for a confirmation of shipping. Finally got someone to return a call on Tuesday February 23 that the part was ordered from "Dallas" and I should have compassion *** patience with them considering what they were going through. (Relating to the freeze and power outages) I think it takes a pretty low person to blame his inability to tell the truth on people who are REALLY dealing with disaster.

T (according to the company registry...the ONLY employee with ApplianceParts4All) got belligerent with me, and took it upon himself to cancel my order.

Interesting aside though...the customer for whom I'm fixing the microwave is related directly to a lawyer so this will be interesting to see how it plays out.

Don’t order from this company if there is any possibility you might need to return a part.
I ordered a part for my KitchenAid refrigerator on 10 Nov 2024. When it arrived I knew it was incorrect by the size of the box, the part was for a French door model, not my side-by-side. I coordinated with the company to return the part, but they first wanted a photo of their part and one of my refrigerator serial number which I provided for return authorization. I sent the part via UPS which cost me $37.
After a week I was informed my return was denied because the part was used. I never even took it out of the box! I appealed, but they again said the part was used. Based on this and other reviews I read too late, I think their process intentionally denies returns to keep sales and resell parts. I’m out $179 for a part and two UPS shipping cost

I got my part from Appliance Parts (applianceparts4all.com) in a good time. But, it was the WRONG part. I've been trying to get this fixed for days, now weeks. Their customer service is terrible. They don't follow up or follow through. They promised me a refund, but haven't kept their promise. I can't even get anyone on the phone. I suggest you RUN - don't walk - far away from this company.

I bought some stuff from Appliance Parts last year in September 2020. I was really excited to get my hands on those items, but when October came around, I still hadn't received them. I was getting a bit worried, so I decided to email them to see what was going on. They told me that my items were on back order and that I should expect to receive them in late December. I was a bit disappointed, but I figured that it was just a small delay and that I would eventually get my items.

However, it's now April 2021, and I still haven't received my items. I'm starting to get really frustrated because they had no problem taking my money, but they can't seem to deliver on their promises. I feel like I've been scammed, and I'm not sure what to do next.

Overall, I'm really disappointed with my experience with Appliance Parts. I feel like they've let me down, and I wouldn't recommend them to anyone. If you're looking for reliable and trustworthy appliance parts, I suggest looking elsewhere.

I recently made a purchase from Appliance Parts (applianceparts4all.com) and unfortunately, I have not received any shipping information for two whole days. I have tried to reach out to the company through phone and email, but it seems like no one is responding. I even left a message, but still no response. It's quite frustrating because I really need the part I ordered.

I have decided to take action and filed a complaint with Paypal. I also asked for a refund from the company, but still no response. It's really disappointing because I was hoping for a smooth transaction.

In the end, I had to order the part from another company. It's a shame that I had to go through all of this trouble just to get the part I needed. I hope Appliance Parts can improve their customer service and communication in the future.

I gotta say, I'm pretty disappointed with Appliance Parts. We thought we were in luck when we found the right part we needed on their website, but when it arrived, it was the wrong one! We tried to get in touch with them about it, but all we got was some automated email with a form to fill out. We filled it out, but never heard back. We kept trying to contact them, but still no response. Finally, when they did get back to us, they said it was too late to return it! Can you believe that? We're out a hundred bucks and still don't have the right part. It's a real bummer.

I gotta say, I ain't too happy with my experience with Appliance Parts. I ordered some parts from them about 2 months ago, and I was expecting them to come in early June. But, lo and behold, they didn't show up. So, I reached out to them and asked for a tracking number. They told me that the factory had backordered the parts for three weeks. I was pretty annoyed, but I figured I could wait a little longer.

A week later, I still hadn't heard anything, so I reached out again. This time, they told me that it was going to be another three weeks before the parts would be shipped out. And then, on top of that, they said it would take another week for the parts to actually get to me. So, basically, they were telling me that I wouldn't be getting my parts until two months after the website said they would be delivered.

Now, I ain't no expert, but that seems like a pretty long time to wait for some parts. I mean, I understand that things can get backordered and all that, but it seems like they could have been a little more upfront about the whole thing. And, to be honest, I'm not even sure if I'm going to get the parts at this point. I guess we'll just have to wait and see.

I got a problem with my dryer at the animal shelter where I work. We do a lot of laundry, so it's important to have it working. I needed a part and found Appliance Parts (applianceparts4all.com) online. I paid extra for the 2-day mail service, which cost me around 22 bucks. But after a week, I still hadn't received any notification. I was really upset and called them to find out what was going on. They told me they didn't have the part in stock. Can you believe it? I'm still waiting for the part, and it's been two weeks now. They did tell me that they don't refund postage, which I think is really unfair. I mean, come on, guys! This is why people go to Amazon instead.

I bought a part for my KitchenAide mixer from Appliance Parts and they charged my credit card right away. But then, a few days later, I got an email from them saying that the part was no longer available. I was bummed out because I really needed that part. They said they would give me a refund, but I never got it. So, I sent them a couple of emails asking about my refund. They replied back to me saying that they had credited my PayPal account. But, I don't have a PayPal account! I was so frustrated with them that I had to contact my bank and dispute the charge. It was a big hassle and took a lot of time to get my money back. I don't think I'll be buying anything from them again. It's not cool to sell something you don't have and then not give a refund.

I gotta say, I was pretty disappointed with my experience with Appliance Parts. I was looking for a replacement part for my refrigerator and stumbled upon their website. They recommended a part that seemed like it would work, so I went ahead and ordered it. But when it arrived, it didn't fit at all! Plus, the plastic it was made of was definitely lower quality than the original part.

To make matters worse, the part that arrived didn't have any of the manufacturer labeling that was pictured on the website. I tried calling their 800 number to see if I could get some help, but the customer service was pretty poor. They didn't seem to care that I had received the wrong part and didn't offer any solutions.

When I tried to return the part, the website made it seem like they would decide whether or not to accept the return. And let me tell you, entering all the necessary information for the return was a nightmare! The authentication process was almost impossible to navigate.

All in all, I don't think I'll be using Appliance Parts again. The whole experience was frustrating and disappointing.

I recently had an experience with Appliance Parts (applianceparts4all.com) that left me feeling frustrated and disappointed. I ordered a part and paid $22.00 for second day business day delivery, hoping to receive it quickly. However, I was disappointed to find out that my order wouldn't arrive until Monday, despite ordering on a Wednesday. When I contacted customer service to inquire about a refund, I was told that the two-day delivery time only applies from the date of shipment, not the date of order. This means that if they don't ship it out for a week, you're essentially paying for nothing. It's frustrating to feel like you're not getting what you paid for.

To make matters worse, I was told that a tracking number had been sent to me, but I never received it. When I asked for the tracking number over the phone, I was told that they couldn't find it and to check with my email provider. It's frustrating to feel like you're not getting the support you need when you're trying to track down an important package.

Overall, I would caution against ordering from Appliance Parts. While they may have the parts you need, their delivery times and customer service leave something to be desired. It's important to feel like you're getting what you paid for and that you have the support you need when you're making an important purchase.

I recently made a purchase from Appliance Parts (applianceparts4all.com) for a washer control board back in June of 2021. I was eagerly waiting for the part to arrive, but after a month had passed, I had not received any updates or communication from the company. I waited for another month, and finally, the part arrived. However, by that time, I no longer needed the part and decided to return it for a refund.

I contacted the return service, but once again, I had to wait for two weeks without any reply. Finally, I received a response from the customer service team, but it was not what I was expecting. They informed me that they would not accept the return because the control board showed signs of wear and tear, even though I had not used it. I was shocked and frustrated by this response, especially since I had emails, photos, and all the necessary transaction details to prove my case.

I immediately emailed the customer service team with all the evidence, but to my disappointment, I received no reply. I felt completely ignored and helpless. I want to warn others about this website and their poor customer service. It is essential to be aware of such websites and their policies before making any purchases.

The website advertises a "1 year warranty" on parts. I ordered a part for $203.27 on 11/20. The part failed a week ago (6/29). I emailed the company on 6/30 to discuss the failure and request a warranty claim. I was told the warranty was SIX months. I took a screen shot of the web page advertising the 1 year warranty (see attached). I noticed there was a link hidden behind the word "warranty" on their website, and when you click on it, there is a pop-up that says the warranty is 6 months. This is fraud, and the business needs to be reminded that operating a business with mixed messages advertised is against the law, specifically the Federal Trade Commission law 16 CFR Part 239 which regulates unfair or deceptive practices in the advertising of warranties and guarantees. Please alert the public about this company's illegal, fraudulent behavior. I will also be reporting them to the FTC.

I returned an ice maker as per company instructions on May 3, and was informed that it was missing parts, hence they refused to refund my money order. When I initially received the item, it lacked parts as per the company's website. I contacted them and they provided a return label. After they received the returned item, they confirmed it was incomplete and denied my refund. I reached out on May 6 & 7 regarding this issue, provided all requested information, and sent the part back. I followed up on May 25 about the refund, only to be told again about the missing parts and that I was ineligible for a refund. Subsequent emails to the company went unanswered. I even suggested they check their inventory for the discrepancy with the parts and the incorrect ice maker as shown on their website. I returned the item at my own cost for shipping, with the total sale amounting to $107.64.

I ordered on 1/15 two fridge parts: a glass shelf and a plastic bin. Customer support told me 3/15 that the bin will be delivered 4/9 and that the shelf was on back order with an updated ETA of 5/23. On 4/6, *** gave me tracking number. They did not specify if only the bin or both items had shipped. When I received the box, only the plastic bin was in it. Since they told me the glass shelf was shipping on 5/23, I was not worried. After 5/23, I contacted *** for a while and they finally replied that the shelf actually shipped with the bin. UPS weight for that package was .80lb, therefore the glass shelf could not have been in it, only the plastic bin was. After that I contacted customer support 6/1 and 6/23 to resolve the issue but they stopped replying. I tried the online chat but they were ignoring me a soon as I explained the issue. They finally opened a claim to finally deny it because it was over 30 days old.

This is an on line appliance company I placed an order for 3 items I have never received a month ago. On Jan. 30 I purchased on line thru *** #XXXXXXXXX X items grand total of *** On Jan 31 they emailed me and said 1 item was in back order and item is avaiable they will send out. 2/9 I emailed asking the ETA on items 2/9 they replied stating 2 items were still not in and will let me know. They expect the ETA to be 2/13. 2/18 I emaild asking ETA they replied saying items are ordered from factory once they arrive they will email me. I emailed me stating they are avoiding me giving me the run around. I have called there company number numerous times and no one has never answered a single call. I called them out and told them they scammed me and to return my money. And no answer either way, by email or by phone call. I will attach my email and proof of payment. I made a compliant with *** still waiting for anyone to respond to me.

In February, I ordered a replacement crisper drawer which I was told was back-ordered. Then last week (June ) I finally received the item, but it was nothing like the picture/description. I asked for a return label since it does not fit my refrigerator at all. They told me to send it back, which would cost a minimum of *** dollars out of my pocket. That would be in addition to the original *** shipping I paid when I bought the thing. A return label, with perhaps a small restocking fee would have been okay, though I don't think I'm to blame for the error. I got mostly boilerplate replies, then "Walt" suggested I sell the drawer on eBay! If I did that, I'd be sticking the person who buys it with the very same high price, but I would put it in a box that is not oversized, as the one they used is. They know this, and insist you send the item back in that oversized box. Good way to keep returns down, I guess. I want my money back, and a prepaid postage label.

I made a purchase with *** on Feb 27, 2021 for multiple items. All items were shown to be in stock with a estimated ship date within a couple of weeks. When the parts did not ship I contacted the seller and asked for tracking. No tracking was provided but a new estimated ship date was given. This same interaction was repeated several more times over the next two months - each time a new estimated ship date was given that was farther out that the last. Eventually I asked for a partial shipment which was ignored. Finally on Apr 18 I asked for my order to be cancelled and a refund issued. I repeated my cancellation request on Apr 30, May 3, and May 7. My last two requests for cancellation were acknowledged and I was given a 1-3 business day time frame to expect my refund. To date I have received no refund. I received an email on May 15, again promising a refund withing the 1-3 business days. I checked my Pay Pal account this evening and I still no refund.

I placed an order for 3 items on 3/12. The order status has been "Processing" since this date. On the order summary Shipping method shows: Standard Ground Shipping (2-5 business days) - UPS Ships on March 15. On March 16 the status of the order still hadn't changed, I emailed them at that time asking to cancel if they are unable to ship by end of the day. at that time I received a reply stating the part will be in on 3/21, at that time i continued with the order. On 3/24 I asked at this time to cancel my order due, I received a reply stating. We are unable to cancel your order. It's already in process. Tracking will be sent later this evening. However per their own return/cancelation polices it states. Orders may be cancelled before they enter the Shipped status.. They are refusing to cancel my order even though their own policy states I can. As of 539pm az time the order still shows processing. I do not want the order shipped, and have filed a dispute with PAYPAL.

Cancelled 2 part order, refund for returned item and cancelled item never received. Ordered a Dryer timer for *** and Coils worth *** on December XX XXXX via website applianceparts4all.com and paid via *** Order #XXXXXXXXX. Total for the order plus *** and shipping *** )Cancelled order on December 30th. Seller stated that Timer was not sent and was cancelled on December 30th and promised to Refund the money on December 30th. No refund received. Returned Coils worth *** to company on January X XXXX after unsuccessfully Returning to Sender via *** Company received package on January XX XXXX Tracking number and receipt provided below. In January 13th company claims to never have received package. Company also is denying to refund Shipping *** but only sent ONE part so that shipping cost is not valid! Still no refund for prior cancelled item and now for the returned item. Total refund of *** has not showed up and company consistently makes excuses via e mail.

When I received the part, it was wrong part and they are telling me they only do replacement parts when their site says otherwise. I placed an order on March *** When the part arrived - it was the incorrect part. After a week of calling, emailing and leaving messages, I finally connected with someone and they were filing a claim with the 'warehouse' that the box had the wrong part in it so they could issue me a refund and send me a return label so I can send back the incorrect item. I received a message today that they are sending me a replacement part - which I explained I do not want and what we agreed upon in my conversation with a *** representative. The email response I received stated that they do not issue refunds - only replacement parts, which, if you review their website, their return policy states otherwise. ***I have all email correspondence and can provide a phone log on attempts to reach someone at the organization