ApplianceParts4all
reviews and complaints

I purchased a control board for my stove that I ended up not needing. So I started the return process that requires you to have multiple pieces of information that is completely unnecessary. You need to provide tracking that they send you, pictures, model and serial of the appliance. Fast forward to 7 days later I get a email saying my part was installed which it definitely was not. Apparently there are marks on the back of the control board which they are saying it means the part was installed. The only time this part left the box was for the picture they require! Now I’m fighting for a return. No one at this business seems to care either. Order elsewhere!

Terrible customer service. Confusing ordering and billing. Slowwww shipping. It took 2 weeks to get a dishwasher part but was shipped from in state. How? Why? I found the part elsewhere and for less so I wanted to return. I had to pay for that, fill out forms, send them various photos of the box, the part, my dishwasher Model and ID (why?!). Then tracking info which I never even got from them !

I recently had an experience with Appliance Parts (applianceparts4all.com) that left me feeling frustrated and disappointed. I had ordered a part for my appliance, but unfortunately, they sent me the wrong one. I immediately reached out to them for return information, but I never received a response.

After waiting for a few days, I decided to email them again, and this time, I finally got the return information I needed. However, when I received the RMA, I was surprised to find out that I had to pay for the shipping of the part back to them.

I shipped the part back to them, but I never heard anything back from them. I decided to reach out to them again, and that's when they informed me that I only had 30 days to return the product. I explained to them that I never received the first email with the RMA, but they didn't seem to care.

Now, not only am I out the money for the part, but I'm also out the money for shipping it back to them. It's frustrating to think that they will sell the part again and make double the profit.

I asked to speak to their boss or the owner, but they wouldn't allow me to do so. Overall, my experience with Appliance Parts was not a positive one, and I would caution others to be wary when ordering from them.

I recently made a purchase from Appliance Parts (applianceparts4all.com) and unfortunately, my experience was not a positive one. I was in need of a specific part for my appliance and found it on their website with a picture and part number. However, upon receiving the part, I quickly realized that it was not the same part that was shown on their website. In fact, it had a completely different part number.

I immediately reached out to their customer service team via email to verify that I had received the correct part. They assured me that it was the correct part and that I could proceed with the installation. However, after attempting to install the part, I realized that it was not compatible with my appliance.

I then contacted Appliance Parts again to request a return and refund. They informed me that I could return the part for a refund, but they would not provide a return shipping label. I asked if they would reimburse me for the return shipping costs, but I never received a response.

To make matters worse, the case was closed by P *** before the issue was resolved. I was left feeling frustrated and disappointed with the entire experience.

In the end, I was forced to keep the incorrect part and it has now become my favorite target at the shooting range. I would not recommend Appliance Parts to anyone in need of reliable and accurate parts for their appliances.

I placed an order on 05/27 and was told it was cancelled by live chat on 05/29 at 13:11 hrs. I was not happy about this and sent a follow-up live chat on 05/30 at 07:31 hrs. I then sent three more follow-up live chats at 06:16 hrs., 07:30 hrs., and 08:15 hrs. I was really frustrated because I couldn't get in touch with anyone.

I tried calling the company, but the phone rang for over 20 minutes and then went to voice mail. I left a message, but they did not return my call. I have an invoice, but no tracking information. It's really frustrating not knowing where my order is.

What's even more strange is that their Domain contact is located in Reykjavik, Iceland. The address is Kalkofnsvegur 2, Capital Region, Postal Code:101, Country:IS. The phone number is ***434 and the email is ***@withheldforprivacy.com.

Their US street address is 5404 Whitsett Ave, Valley Village, CA ***. It's located between a coin laundry and an animal rescue. This seems really odd to me.

Overall, I don't think this is a legit business. I'm really disappointed with the lack of communication and the strange addresses. I wouldn't recommend ordering from this website.

I recently had an experience with Appliance Parts (applianceparts4all.com) that left me feeling frustrated and disappointed. I ordered a part and was excited to see that the invoice showed it would ship the next day. I even paid for 2 day shipping to ensure that I would receive it quickly. However, 2 days later, I received an email stating that it would take up to 7 days to arrive. I was not happy about this and sent a note asking them to cancel my order.

To my surprise, Ap4A responded by asking for a picture of the serial number tag. I couldn't believe it! I responded by telling them to cancel my order again, but they stated that they would refund the difference for the 2 day shipping. I was relieved to hear this, but unfortunately, the part still took a few days to arrive. I left 2 messages for customer support, but no one answered. I even sent an email, but the "customer support" team would not agree to any settlement and asked me to return the part at my own expense. I was not happy about this, but I returned the part anyway.

To make matters worse, I didn't receive any shipping settlement and was charged a restocking fee. This was a horrible experience and I would not recommend Appliance Parts to anyone.

This parts supplier is not very good. I went to their website and ordered a part that they said was in stock and would ship the next day. I even paid extra for priority handling and next day air shipping. But I never got a tracking number. I sent them an email and they told me that the part was not in stock and that I would have to wait for weeks. It seems like their website is not accurate and they just lie to you and say that everything is in stock when it really isn't. I don't think they keep anything in stock at all. They are probably just a drop-shipper, with a website that is very misleading. I don't recommend them and I would never use them again. If I had taken the time to read all the other reviews about this company (most of which are 1 star or negative), I would never have ordered from them. They don't even answer their phone, which is very frustrating.

I recently purchased two metal filters for my Thermador hood fan from ApplianceParts4All.com. I was excited to receive my order and eagerly awaited its arrival. After placing my order, I received confirmation and two tracking numbers. One filter was supposed to come from TX and the other from CA. However, when I received them, I was disappointed to find out that they were not what I had ordered. One was the part number I ordered (aluminum) and the other was a different part number and was stainless steel. I was confused and frustrated as I had specifically ordered two aluminum filters.

Since the filters did not match, I decided to order another one to match and requested an RMA to return the unused filter. However, I was shocked to find out that it cost me over $52 dollars to ship it back. I was not happy about this as I felt that it was not my fault that I received the wrong product. I inquired about at least getting the original $9.95 shipping charge credited to my card, but was told that was not going to happen. I was disappointed and felt like I was being treated unfairly.

I would like to warn other customers to be careful when ordering from ApplianceParts4All.com. If they send you the incorrect part number, you will be responsible for the return shipping. This is not fair and can end up costing you a lot of money. I hope that they will change their policy and take responsibility for their mistakes in the future. Overall, I was not satisfied with my experience and would not recommend this website to others.

I gotta say, I had a pretty rough experience with Appliance Parts (applianceparts4all.com). I ordered a refrigerator door seal, but when it arrived, it was in pretty bad shape. I mean, it was practically destroyed! I was pretty upset about it, so I tried calling their customer service line a bunch of times, but no one ever picked up. And when I tried using their "live chat" feature, it was always offline. The only way I could get in touch with them was through email.

So, I finally got in touch with someone and they told me that if I wanted to exchange or return the part, I would have to pay for the shipping myself. And let me tell you, the cheapest shipping option was almost as much as the cost of the part itself! I was so frustrated that I just ended up throwing the damaged part away. I didn't want to risk spending even more money on a company with such terrible customer service.

Honestly, I think this is just how they do business. They know that people won't want to pay for return shipping, so they make it difficult to get a refund or exchange. It's pretty shady if you ask me.

Anyway, I learned my lesson. From now on, I'm going to try to order from stores that have a physical location nearby. That way, if something goes wrong, I can just go in and talk to someone face-to-face.

I gotta say, I had a pretty similar experience to the other folks who left reviews here. I was on the hunt for a replacement bin for my Bosch fridge, and while a bunch of other sites had it listed, only ApplianceParts4All said it was "In Stock". So I went ahead and placed my order with them, even though I'd done business with some of the other sites before. Big mistake, my friends.

I also ordered a pass-through water filter, but the next day I still hadn't gotten any confirmation about my order. So I started up a chat with them, and we eventually found my order confirmation in my junk email. But then they told me that the bin was back ordered and would be coming straight from Bosch. Meanwhile, the water filter was supposed to ship that same day. But four days later, I talked to another agent and they told me that the water filter still hadn't shipped (even though it still said it would ship the next day on their website!).

Now they're telling me that everything will ship on Monday, because it has to ship together from two different locations. But that's just a bunch of baloney, if you ask me. I mean, why should I have to wait for something that's supposed to be in stock? It's not like I'm asking for the moon here.

Honestly, I'd recommend going with one of the other reputable online vendors instead. Don't rely on these guys. And to make matters worse, I even paid extra for expedited processing! What a rip-off.

My trusty 17-year-old Dacor gas range suddenly stopped working and I was at a loss as to what to do. The oven would not heat up and I was left scratching my head. After scouring the user manual, the internet, and even contacting Dacor themselves, I finally identified that the oven igniter was the likely culprit. I was relieved to have found the problem, but then I faced a new challenge: finding the right part at a reasonable cost.

I searched high and low, comparing prices from four or five different suppliers. The cost for the igniter ranged from $119 to $216, which was a bit steep for my budget. That's when I stumbled upon ApplianceParts4All.com. Their prices were significantly lower than the competition, but I was hesitant to order from them due to their low review ratings.

To ease my concerns, I decided to call them and ask a few questions about availability, shipping source, and lead times. The answers I received were satisfactory, so I took the plunge and ordered the part. I was pleasantly surprised when the regular 3 to 5 day quoted delivery time actually came the very next day. The part was brand new and exactly as advertised.

I installed the igniter and was thrilled to find that my Dacor oven was working like new again. I even took some pictures and saved the packing slip to commemorate the occasion (ordered 12/6/22 10:30 CST, received 12/7/22 13:34, installed and initially tested 12/7/22 14:33, final testing with fully assembled oven ~ 18:00 CST).

One minor issue I encountered was that ApplianceParts4All.com did not provide an order confirmation email. However, I did receive a UPS delivery email about 6 hours after placing my order. I was also able to view my order details on the website account I had set up. While this wasn't a huge problem, I do think that a confirmation email should be sent out as a matter of course.

Overall, I am very pleased with my experience with ApplianceParts4All.com. They provided me with a high-quality part at a very reasonable price, and their delivery time was exceptional. I would definitely recommend them to anyone in need of appliance parts.

I recently made a purchase from Appliance Parts (applianceparts4all.com) and unfortunately, my experience was not a positive one. I ordered two parts that were listed as being in stock on the website and paid extra for two-day shipping. However, the company did not send my order until five days after I made the purchase and they refused to cancel my order despite my numerous attempts to do so.

I tried to contact the company through their live chat, but it was not working. Their email responses were also erratic and I was unable to get a clear answer about the status of my order. Finally, on June 22nd, I was told that my order had already been shipped and it was too late to cancel it. This was five days after I had paid for two-day shipping.

When I received my order on June 24th, I asked the company to refund the difference in shipping since I did not receive my order within the promised two-day timeframe. However, their response was that they did not have the part in stock and I would not have received two-day shipping even if they had shipped it on time.

I was extremely disappointed with the company's lack of communication and poor customer service. If they had informed me that the item was out of stock, I would have purchased from a different seller. Their website is misleading and their service is unacceptable. I plan to file complaints with the BBB and other review sites to warn others about my experience.

I ordered an upper freezer tray after carefully measuring the dimensions of my existing tray with what was written in their description. I receiveda tray that in NO WAY matched ANY of the dimensions. No answer on any telephone extension, no answer on live chat, no answer on email. DO NOT BUY FROM THIS COMPANY! I wish I had read these reviews first. I would give them a ZERO.

They sent me two defective refrigerator door shelves. They have you fill out a defective part form they claim to send to the manufacturer who then has to approve the defect. They sent me another shelf which was also defective and useless. For a $40 item I am sure most people give up after a few tries and they win. I won't. I will dispute the credit card charge next if the third shelf is defective.

This company represents 100% fraud they do not provide proper service they do not provide what they say they are going to provide and PayPal also makes it difficult to get your money back it's a shame that they are allowed to stay in business this company and its owners should be prevented from having any companies PayPal stop-doing business with Them and credit card company should prevent anyone else from spending money with them because they are a fraud

I was charged for next day delivery for a part I needed ASAP. I felt it was worth the extra cost of the part and shipping. The ship date on my invoice was the day I made the purchase, I would get my part the next business day, Friday. However they have not yet shipped my part nor can they tell me if they have any intention of shipping anytime soon. This is misleading and dishonest. I need this part and have no idea when/if I'm going to get it. Please choose another company!

DO NOT BUY FROM THEM. They will not refund 100% of purchase when it is totally their mistake. Buy some where else that is reputable. The correct part number was ordered, a package with that part number was shipped, the part in the package was incorrect and did not match the part on their website. They accepted the part back but only refunded $48.42 of a $64.49 purchase including tax and shipping. That is a 75% refund. I also had to pay for the return shipping. Find some where else to buy your parts.

Ordered an item, it came broken and cracked ALL OVER right out of the box, which had damage to only one corner of the shipping box. Attempted to return it by sending numerous emails, each answered email sent me in circles. I have limited days to return this item before the 30-day return policy is over. Very frustrating, completely inept people. One of the representatives even questioned "What makes you think the item is defective?" I responded with an email sending them pictures of the broken item. Horrible service, horrible products.

Don't waste your money. Ordered bulbs for hood vent . One came in broken. They replaced it with a different / wrong bulb. Took months to try and get them to send the correct bulb and that never happened. Then the 1 correct bulb burnt out in a matter of a few months. At $30 a piece this is a joke. Waste of over $60. When I inquired about replacement of the burnt bulb and how it only lasted a mere few months, after months of no response, I was finally told "because I installed the bulb there was nothing they could do". Yet it was still burnt. DON'T WASTE YOUR MONEY.

Ordered a control panel for a dishwasher. Received a water inlet valve for a washing machine. Called and emailed them they said they were filing a wrong part report 2 weeks later I still have not gotten anyone to answer a phone or any info if the correct part will ship or a refund. I have filed a dispute with PayPal to get my money back but it's a joke. They sent me a message to send them back the wrong part at my expense to get a refund. Don't waste your time dealing with these people to save $5 learned my lesson the hard way. I will keep fighting with them and PayPal until I get my money refunded though

I got my part from Appliance Parts (applianceparts4all.com) in a good time. But, it was the WRONG part. I've been trying to get this fixed for days, now weeks. Their customer service is terrible. They don't follow up or follow through. They promised me a refund, but haven't kept their promise. I can't even get anyone on the phone. I suggest you RUN - don't walk - far away from this company.

I bought some stuff from Appliance Parts last year in September 2020. I was really excited to get my hands on those items, but when October came around, I still hadn't received them. I was getting a bit worried, so I decided to email them to see what was going on. They told me that my items were on back order and that I should expect to receive them in late December. I was a bit disappointed, but I figured that it was just a small delay and that I would eventually get my items.

However, it's now April 2021, and I still haven't received my items. I'm starting to get really frustrated because they had no problem taking my money, but they can't seem to deliver on their promises. I feel like I've been scammed, and I'm not sure what to do next.

Overall, I'm really disappointed with my experience with Appliance Parts. I feel like they've let me down, and I wouldn't recommend them to anyone. If you're looking for reliable and trustworthy appliance parts, I suggest looking elsewhere.

I recently made a purchase from Appliance Parts (applianceparts4all.com) and unfortunately, I have not received any shipping information for two whole days. I have tried to reach out to the company through phone and email, but it seems like no one is responding. I even left a message, but still no response. It's quite frustrating because I really need the part I ordered.

I have decided to take action and filed a complaint with Paypal. I also asked for a refund from the company, but still no response. It's really disappointing because I was hoping for a smooth transaction.

In the end, I had to order the part from another company. It's a shame that I had to go through all of this trouble just to get the part I needed. I hope Appliance Parts can improve their customer service and communication in the future.

I gotta say, I'm pretty disappointed with Appliance Parts. We thought we were in luck when we found the right part we needed on their website, but when it arrived, it was the wrong one! We tried to get in touch with them about it, but all we got was some automated email with a form to fill out. We filled it out, but never heard back. We kept trying to contact them, but still no response. Finally, when they did get back to us, they said it was too late to return it! Can you believe that? We're out a hundred bucks and still don't have the right part. It's a real bummer.

I gotta say, I ain't too happy with my experience with Appliance Parts. I ordered some parts from them about 2 months ago, and I was expecting them to come in early June. But, lo and behold, they didn't show up. So, I reached out to them and asked for a tracking number. They told me that the factory had backordered the parts for three weeks. I was pretty annoyed, but I figured I could wait a little longer.

A week later, I still hadn't heard anything, so I reached out again. This time, they told me that it was going to be another three weeks before the parts would be shipped out. And then, on top of that, they said it would take another week for the parts to actually get to me. So, basically, they were telling me that I wouldn't be getting my parts until two months after the website said they would be delivered.

Now, I ain't no expert, but that seems like a pretty long time to wait for some parts. I mean, I understand that things can get backordered and all that, but it seems like they could have been a little more upfront about the whole thing. And, to be honest, I'm not even sure if I'm going to get the parts at this point. I guess we'll just have to wait and see.

I got a problem with my dryer at the animal shelter where I work. We do a lot of laundry, so it's important to have it working. I needed a part and found Appliance Parts (applianceparts4all.com) online. I paid extra for the 2-day mail service, which cost me around 22 bucks. But after a week, I still hadn't received any notification. I was really upset and called them to find out what was going on. They told me they didn't have the part in stock. Can you believe it? I'm still waiting for the part, and it's been two weeks now. They did tell me that they don't refund postage, which I think is really unfair. I mean, come on, guys! This is why people go to Amazon instead.

I bought a part for my KitchenAide mixer from Appliance Parts and they charged my credit card right away. But then, a few days later, I got an email from them saying that the part was no longer available. I was bummed out because I really needed that part. They said they would give me a refund, but I never got it. So, I sent them a couple of emails asking about my refund. They replied back to me saying that they had credited my PayPal account. But, I don't have a PayPal account! I was so frustrated with them that I had to contact my bank and dispute the charge. It was a big hassle and took a lot of time to get my money back. I don't think I'll be buying anything from them again. It's not cool to sell something you don't have and then not give a refund.

I gotta say, I was pretty disappointed with my experience with Appliance Parts. I was looking for a replacement part for my refrigerator and stumbled upon their website. They recommended a part that seemed like it would work, so I went ahead and ordered it. But when it arrived, it didn't fit at all! Plus, the plastic it was made of was definitely lower quality than the original part.

To make matters worse, the part that arrived didn't have any of the manufacturer labeling that was pictured on the website. I tried calling their 800 number to see if I could get some help, but the customer service was pretty poor. They didn't seem to care that I had received the wrong part and didn't offer any solutions.

When I tried to return the part, the website made it seem like they would decide whether or not to accept the return. And let me tell you, entering all the necessary information for the return was a nightmare! The authentication process was almost impossible to navigate.

All in all, I don't think I'll be using Appliance Parts again. The whole experience was frustrating and disappointing.

I recently had an experience with Appliance Parts (applianceparts4all.com) that left me feeling frustrated and disappointed. I ordered a part and paid $22.00 for second day business day delivery, hoping to receive it quickly. However, I was disappointed to find out that my order wouldn't arrive until Monday, despite ordering on a Wednesday. When I contacted customer service to inquire about a refund, I was told that the two-day delivery time only applies from the date of shipment, not the date of order. This means that if they don't ship it out for a week, you're essentially paying for nothing. It's frustrating to feel like you're not getting what you paid for.

To make matters worse, I was told that a tracking number had been sent to me, but I never received it. When I asked for the tracking number over the phone, I was told that they couldn't find it and to check with my email provider. It's frustrating to feel like you're not getting the support you need when you're trying to track down an important package.

Overall, I would caution against ordering from Appliance Parts. While they may have the parts you need, their delivery times and customer service leave something to be desired. It's important to feel like you're getting what you paid for and that you have the support you need when you're making an important purchase.

I recently made a purchase from Appliance Parts (applianceparts4all.com) for a washer control board back in June of 2021. I was eagerly waiting for the part to arrive, but after a month had passed, I had not received any updates or communication from the company. I waited for another month, and finally, the part arrived. However, by that time, I no longer needed the part and decided to return it for a refund.

I contacted the return service, but once again, I had to wait for two weeks without any reply. Finally, I received a response from the customer service team, but it was not what I was expecting. They informed me that they would not accept the return because the control board showed signs of wear and tear, even though I had not used it. I was shocked and frustrated by this response, especially since I had emails, photos, and all the necessary transaction details to prove my case.

I immediately emailed the customer service team with all the evidence, but to my disappointment, I received no reply. I felt completely ignored and helpless. I want to warn others about this website and their poor customer service. It is essential to be aware of such websites and their policies before making any purchases.

The website advertises a "1 year warranty" on parts. I ordered a part for $203.27 on 11/20. The part failed a week ago (6/29). I emailed the company on 6/30 to discuss the failure and request a warranty claim. I was told the warranty was SIX months. I took a screen shot of the web page advertising the 1 year warranty (see attached). I noticed there was a link hidden behind the word "warranty" on their website, and when you click on it, there is a pop-up that says the warranty is 6 months. This is fraud, and the business needs to be reminded that operating a business with mixed messages advertised is against the law, specifically the Federal Trade Commission law 16 CFR Part 239 which regulates unfair or deceptive practices in the advertising of warranties and guarantees. Please alert the public about this company's illegal, fraudulent behavior. I will also be reporting them to the FTC.

returned a part per company instructions and they said it was short parts and not refunding money order ice maker ***, ORDER #*** on may 3. when received item was short parts per companys web site. call company and told them it was short parts and they sent me return label. when they received said part they verified it was short parts and would not refund money. that was the problem for the return. i contacted them on may 6 &7th about problem. sent them all the information that they request and sent part back. sent part back and waited until May 25th to ck about refund. they responded that it was short parts and I was not due a refund. I sent other emails to them and they have not responded. I even asked them to check there stock for the problem with the shorted parts and wrong ice maker in box per web site picture and description. I sent this back at my expense for shipping. total amount for sale was $107.64

I ordered on 1/15 two fridge parts: a glass shelf and a plastic bin. Customer support told me 3/15 that the bin will be delivered 4/9 and that the shelf was on back order with an updated ETA of 5/23. On 4/6, *** gave me tracking number. They did not specify if only the bin or both items had shipped. When I received the box, only the plastic bin was in it. Since they told me the glass shelf was shipping on 5/23, I was not worried. After 5/23, I contacted *** for a while and they finally replied that the shelf actually shipped with the bin. UPS weight for that package was .80lb, therefore the glass shelf could not have been in it, only the plastic bin was. After that I contacted customer support 6/1 and 6/23 to resolve the issue but they stopped replying. I tried the online chat but they were ignoring me a soon as I explained the issue. They finally opened a claim to finally deny it because it was over 30 days old.

This is an on line appliance company I placed an order for 3 items I have never received a month ago. On Jan. 30 I purchased on line thru *** #XXXXXXXXX X items grand total of *** On Jan 31 they emailed me and said 1 item was in back order and item is avaiable they will send out. 2/9 I emailed asking the ETA on items 2/9 they replied stating 2 items were still not in and will let me know. They expect the ETA to be 2/13. 2/18 I emaild asking ETA they replied saying items are ordered from factory once they arrive they will email me. I emailed me stating they are avoiding me giving me the run around. I have called there company number numerous times and no one has never answered a single call. I called them out and told them they scammed me and to return my money. And no answer either way, by email or by phone call. I will attach my email and proof of payment. I made a compliant with *** still waiting for anyone to respond to me.

In February, I ordered a replacement crisper drawer which I was told was back-ordered. Then last week (June ) I finally received the item, but it was nothing like the picture/description. I asked for a return label since it does not fit my refrigerator at all. They told me to send it back, which would cost a minimum of *** dollars out of my pocket. That would be in addition to the original *** shipping I paid when I bought the thing. A return label, with perhaps a small restocking fee would have been okay, though I don't think I'm to blame for the error. I got mostly boilerplate replies, then "Walt" suggested I sell the drawer on eBay! If I did that, I'd be sticking the person who buys it with the very same high price, but I would put it in a box that is not oversized, as the one they used is. They know this, and insist you send the item back in that oversized box. Good way to keep returns down, I guess. I want my money back, and a prepaid postage label.

I made a purchase with *** on Feb 27, 2021 for multiple items. All items were shown to be in stock with a estimated ship date within a couple of weeks. When the parts did not ship I contacted the seller and asked for tracking. No tracking was provided but a new estimated ship date was given. This same interaction was repeated several more times over the next two months - each time a new estimated ship date was given that was farther out that the last. Eventually I asked for a partial shipment which was ignored. Finally on Apr 18 I asked for my order to be cancelled and a refund issued. I repeated my cancellation request on Apr 30, May 3, and May 7. My last two requests for cancellation were acknowledged and I was given a 1-3 business day time frame to expect my refund. To date I have received no refund. I received an email on May 15, again promising a refund withing the 1-3 business days. I checked my Pay Pal account this evening and I still no refund.

I placed an order for 3 items on 3/12. The order status has been "Processing" since this date. On the order summary Shipping method shows: Standard Ground Shipping (2-5 business days) - UPS Ships on March 15. On March 16 the status of the order still hadn't changed, I emailed them at that time asking to cancel if they are unable to ship by end of the day. at that time I received a reply stating the part will be in on 3/21, at that time i continued with the order. On 3/24 I asked at this time to cancel my order due, I received a reply stating. We are unable to cancel your order. It's already in process. Tracking will be sent later this evening. However per their own return/cancelation polices it states. Orders may be cancelled before they enter the Shipped status.. They are refusing to cancel my order even though their own policy states I can. As of 539pm az time the order still shows processing. I do not want the order shipped, and have filed a dispute with PAYPAL.

Cancelled 2 part order, refund for returned item and cancelled item never received. Ordered a Dryer timer for *** and Coils worth *** on December XX XXXX via website applianceparts4all.com and paid via *** Order #XXXXXXXXX. Total for the order plus *** and shipping *** )Cancelled order on December 30th. Seller stated that Timer was not sent and was cancelled on December 30th and promised to Refund the money on December 30th. No refund received. Returned Coils worth *** to company on January X XXXX after unsuccessfully Returning to Sender via *** Company received package on January XX XXXX Tracking number and receipt provided below. In January 13th company claims to never have received package. Company also is denying to refund Shipping *** but only sent ONE part so that shipping cost is not valid! Still no refund for prior cancelled item and now for the returned item. Total refund of *** has not showed up and company consistently makes excuses via e mail.

When I received the part, it was wrong part and they are telling me they only do replacement parts when their site says otherwise. I placed an order on March *** When the part arrived - it was the incorrect part. After a week of calling, emailing and leaving messages, I finally connected with someone and they were filing a claim with the 'warehouse' that the box had the wrong part in it so they could issue me a refund and send me a return label so I can send back the incorrect item. I received a message today that they are sending me a replacement part - which I explained I do not want and what we agreed upon in my conversation with a *** representative. The email response I received stated that they do not issue refunds - only replacement parts, which, if you review their website, their return policy states otherwise. ***I have all email correspondence and can provide a phone log on attempts to reach someone at the organization

Ordered and paid for parts shown in stock, not shipped after 10 days, contacted company multiple ways, no response, wont let me cancel order. On May 20 I ordered part #'s *** for $37.26 and *** for $41.47 with S/H of $9.95 and tax of $4.72 for a total of $93.40 my order #*** I paid thru PayPal and received a receipt from PayPal via email, however after not receiving an order confirmation or any emails from AP4A after 2 days I logged into my account with AP4A to check status. They showed order as still processing. After not hearing anything from them for a week, I again logged in on the 28th not check the status, no changes. I sent them a message thru their websites built in contact form. On the 29th I tried the online live chat with customer service, sat with the window open for over an hour, no one ever joined the chat. There is no phone numbers listed anywhere on the AP4A website. I checked here at the ComplaintsBoard.com and see they have numerous complaints, I have read them and now have no hope of ever getting my parts. I have since ordered them today directly from the manufacturer (***) at more than twice the cost. I want a refund and to cancel the AP4A order. Cannot find an option on their site to do so!