Frigidaire

Bought a new dishwasher it lasted 3 months

Used once a week. Warranty number is useless on hold for 1 hr both times

Finally used text they gave me a warranty repair man’s number. I called him he never heard of me, he said they are terrible they never contacted him. I paid him to come check it out 120$ he said it needs a motor

475.00. Never heard back. They sent a different company he said same thing

Needs a motor 3 weeks later never heard back from anyone. Now they said they will send a third guy. What a pure rip off scam

They will keep doing this untill the warranty is up. I used a 700$ dishwasher maybe

12 times and it quit 2 months later nothing

What a scam

Our first refrigerator of this model crapped out within the first year needing a new compressor and a few other parts. The replacement lasted 1.5 years with similar/same issues. Unfortunately, I did not have the extended warranty. Company asked me how I treated my refrigerators (like I was doing something wrong). Poor customer service and even worse products.

Purchased new fridge for +$2000 on 9/5/23, installed 9/18, stopped working 9/23. Troubleshooted for 9 days per Frigidaire instructions. Contacted customer care(CC) 10/3, was told by text 10/6 no service in area i need to Wait 3-5 days. On 5th day contacted CC and was told to wait 24 hrs, contacted them almost daily since and have been told to wait, wait, wait. After contacting CC thru their text, email, Instagram, and phone, have not received any resolution at all! SIX weeks without refrigerated food. No refund, no replacement...NO ANSWER.

They will not assist me and continue to brush me off, they "escalate" to back off or SLE team or someone else. No actual director or supervisor to speak to... They are hoping I disappear and that they can wait it out. Incredibly bad customer service and disappointing lack of care. No thought at all about a family without refrigerated food for 6 weeks as holidays approach.

I have had 5 service calls in the last three months and am having no.6 this week. The dishwasher washes and drains and 2-3 days later the tub is full of gray water. I can hit start and then cancel and all the gray water is pumped out and doesn't come back. No tech has been able to find the problem. I can only call same number and get same answer. They won't let you speak to their techs.

Help-warranty is running out.

AL

Ticket #[protected]

I bought the refrigerator from Home Depot on 8/29/2023. I contacted Home Depot when the freezer was not working properly, and they told me to contact Frigidaire. The freezer does not keep food consistently cold, and some areas are colder than others. My ice cream melted. I have contacted Frigidaire three times and was told a technician would be at my house to fix it twice which never happened. The third time I was told I would receive reimbursement paperwork in 7 to 10 business days and would be able to obtain another refrigerator from Home Depot. It has been over 10 business days. Since I have not been told the truth based on my previous interactions with customer service, I am filing a complaint.

Offering rebates with no specific details. Only certain retailers as well as only certain models of the name branded. Purchase the wrong item and voids the rebate. Sneaky practices. Bait and switch. I was going to purchase a different brand before the rebate advertisement. Spent time sending in forms just to find out something was not right and that may have been any of 6 different causes for the denial of the rebate. After researching it seems only a few retailers were participating, not Best Buy in Flagstaff Arizona.

I called the service dept on 9/21 to repair a refrig. The refrig had just gone out of warranty on Aug 14, 2023. I was told they would do a one time warranty service call if I bought an extended warranty and I did that, for 5 years. This refrig is in a rental unit and it still is not fixed. I was told they would get a repair person out and then I got an email stating they couldn't get anyone to do the work. I then tried 3 times and I can't get to anyone on the phone. I am told they are busy and I must call back. I waited on a chat for 45 min and still nothing. I need a call from someone today. If I do not get a call to repair this refrig I am cancelling the 5 yr warranty.

Linda Starner

[protected]

I purchased a Frigidaire (delivery date 9/23/2022). I did not buy a warranty (who expects fridge to die in one year?)

Model # FRTD2021AW0

Serial# 4A23408202

Manufactured 8/22

On September 24, 2023 I found the unit was not making any cold air and all my food was spoiled. I have made so many calls to the Customer Service number it is not funny. I bought an extended warranty and then was told I could not use it for 60 days. A lovely lady from Electrolux in GA called me and provided a "concession." After the local repair shop failed to come 2x, they called and told me the "concession' was not valid and they hate working with Frigidaire; they would only come to my home if I paid for the repairs.

I have no fridge, I have no food, I have 7 hungry people in my home. This cost so much money and the fun has not stopped yet.

It doesn't matter if it's a dryer or stove. I got a dryer brand new and it burnt out in one year. I got a stove brand new and have burned dinner again because it only has one setting high. You can turn it to low but it still cooks it at highest setting. Frigidaire must be the latest piece of Chinese crap because everything from them I have had is the worst appliance you can buy. Frigidaire is the worst pieces of sh...t that's ever been made. Whoever makes it should be ashamed because your the worst product in circulation. There should be regulations to keep you from selling because it doesn't matter if it's a dryer, a dishwasher, and your stove only works on high even when you set it on low. Thanks for burnt dinner again. They should stop you from making the crap you do. It's wrong to pay for what you make.

I bought this large size refrigerator model #FFHX2325TS2 Ser # 4A92624335; MANUFACTUED IN 2019.

Right from the start we had problems and the company just did not take care of the issues, such as noise etc.

The refrigerator was bought and installed in 2020; and in August of 2023 it was not working we called and inquired about the warranty and it only had one year? We called the authorized service repair person at our cost just to diagnose.

His list of repairs was long and most of them are FRIGIDAIRE? AND THE COMMON PROBLEM IS ONE PART THAT BLOWS AIR FROM THE TOP (made in China).

I would like them to recall and replace this repair or give us a new one that has good warranty.

THIS IS DECEPTION AND FRAUD.

Frigidaire did not honor the one year warranty. I purchased the dehumidifier on Amazon & received it on August 15, 2022. I contacted Customer Care on August 12, 2023 indicating that the unit was leaking & the coils had major ice build-up.

I asked for a replacement unit & spent more than 3 weeks following-up with Customer Care said that a replacement was being sent. I received nothing. I sent a letter to the Frigidaire Comsumer Complaint Department located in Augusta, GA with no reply.

The company has zero customer service.

I bought this gallery refrigerator in 2017 it was good for the first year I have been buying the warranty every year i'm glad I did they have put in four ice makers took off a freezer door off a used one because I needed a new one the seal was no good put in a heating element and six other parts first appliance repair couldn't fix it so they got a new company and the second can't fix it because they can't get the parts tired of frigidaire name denise eschmann [protected] cedar trace stanwood mich

We purchased this side by side in Jan 2021. Since then we have a repair company come out 8 times since. The freezer thaws and then the refrigerator side. I've had to throw away so much food since, all with two small toddlers. I've had to keep re-purchasing the extended warranty and each time I have to wait longer and longer to actually use it. I've called Frigidaire numerous times and they are no help, they just keep saying have someone come fix it. the last company they told me to use came out to see the problem and never called back. I've been without a working refrigerator for 3 weeks now. I had to go purchase a small dorm size refrigerator to hold our family over. It was not cheap.

This past friday night Sep.14 2023 we started smelling a burnt rubber smell coming from refrigerator. it was not going away and although it was close to midnight we did not want to go to sleep. Suddenly we heard crackling noises coming from refrigerator, I looked underneath and saw Flames . I quickly pushed away refrigerator and saw flames coming out of bottom of refrigerator which was already blackening the wall . I thankfully managed to unplug it before it burnt down my house. I don't want to imagine what would have happened had I been sleeping upstairs together with my children. when I contacted frigidaire all they told me is that it's over a year so no warranty !

Do I have to worry that my children's life is in danger from a refrigerator ?

I purchased a new Frigidaire model FFTR1814WW garage refrigerator from Lowes on August 11, 2023. It was delivered about a week later. A few days after receiving it, I noticed that it was dripping condensation into the refrigerator area from the freezer. Lowes will not take it back after 48 hours. When stepping through the automated Q and A of Frigidaire’s customer service 800 number, they force you into texting them instead of being able to talk with a rep. After 2 to 3 hours of this texting nonsense, I was told that I would be getting a new door seal by mail. No, I am not an appliance repairman, my skills are very limited. Why should I be required to fix my new refrigerator?! Anyway, they lied. We never got a door seal and I’m stuck with a piece of junk.

I purchased this dishwasher in February 2021. After one use, the latch assembly (plastic part) broke. Frigidaire fixed it under warranty. Last week (2 years later) it broke again so I called and asked them for a new part as I found out they knew the previous part was defective and replaced it with an upgraded metal part. They said no because it was out of warranty. I explained that it broke previously and that it was a defective part as they replaced it. They very haughtily simply repeated that it was out of warranty. I told them I would do the labor and that I just wanted the part but they offered a 20% discount for a price of $250 and I already had a great appliance repair guy in SF find the new part and offered to do the entire job for $200 - part and labor. He also told me to only buy Bosch and Kitchen Aide dishwashers in the future which I will do. I will never buy another Frigidaire appliance of any kind. Just horrible customer service.