Frigidaire

I purchased a dishwasher October 4th for a house I am selling. This is and has been from the very beginning a defective product. This is the third week I have been trying to deal with having this item fixed. I have been lied to, given a complete run around and now I am once again put on hold.

I have spent over $1000 thinking something was wrong with my plumbing because of the error code. We found out it is the control board plus one more item which is bad.

My house, which i am trying to sell, has to have a significant portion of the electricity turned off or the dishwasher continues to run. This does not give perspective buyers a very good feeling.

After spending several hours today on the phone, first with Frigidaire customer service telling me they have the part in and a repair person will be out Monday, I called Appliance Service USA. They told me that the part was on back order and they don't know when it will be in next. Then I called Frigidaire, escalation, only to be given the run around, telling me they need the part number from Appliance Service USA, but Appliance Service USA is not answering their phone. So Joy with escalations said she will send an email to Appliance Service USA to get the part number. She plans on calling me after Monday.

Monday is to late in my opinion. I am extremely angry at this point. You are not a viable company if this is the way you treat your customers. I will settle for nothing less then a working replacement at this point. Please resolved as soon as possible as I am seeking help elsewhere.

For months I have attempted to Frigidaire to either fix or replace my microwave. Even spent $500 to have one of Frigidaire's recommended service techs to come fix it, as Frigidaire was going incredibly slow to do anything. Every single time I contact them, I am told it will be resolved and that I will get an email. It has been 4 or 5 months now and I still have no response and no working microwave. Next week is Thanksgiving and I will need that microwave. After months of asking them to honor the extended service agreement, I am now asking Frigidaire to please replace the microwave so we can move on. This is beyond ridiculous now. I purchased an ESA in May 2023 have provided proof of that purchase. I have a professional microwave; it was incredibly expensive, and it is now an expensive paperweight.

Model #GRFN2853AF2, Serial # 4A31309821, Purchased May 6, 2023 (Costco). My problems started in September/2023 and had continued. I get the HI temp. Alert constantly and this has continued to this day Nov 16/23. I have lost over $400 in food as sometimes the alerts happens at night and I wake up with defrosted food in freezer and a warm fridge compartment . I have food in coolers and laundry baskets on back porch. Frigidaire dispatched a local repair company to assess and fix. Since September they have been here 4-5 times and the fridge is not fix. They replaced the 2 main circuit boards. It worked for a few days then Hi Alert. 2 more parts have been ordered. I think it is time ti throw in the towel. This fridge does not want to work. This is a useless piece of crap and taking up room in my kitchen. I want a new, working refrigerator!. Costco Concierge says I have to talk to Frigidaire customer service and they say it is up to the repair company and their report and the repair company said the decision lies with Frigidaire . So to say I am getting the run around is an understatement. I will never recommend Frigidaire to any of my friends. I have company coming for Christmas and I NEED A FRIDGE THAT WORKS. I will get my lawyer involved very shortly. Barbara Marks

Bought a new dishwasher it lasted 3 months

Used once a week. Warranty number is useless on hold for 1 hr both times

Finally used text they gave me a warranty repair man’s number. I called him he never heard of me, he said they are terrible they never contacted him. I paid him to come check it out 120$ he said it needs a motor

475.00. Never heard back. They sent a different company he said same thing

Needs a motor 3 weeks later never heard back from anyone. Now they said they will send a third guy. What a pure rip off scam

They will keep doing this untill the warranty is up. I used a 700$ dishwasher maybe

12 times and it quit 2 months later nothing

What a scam

Purchased in October of 2021. It’s just two years old and has never worked correctly. In fact, this is a replacement because the first one delivered had lots of problems. They replaced it, but the problems still exist. We had a serviceman replace 5 or 6 different parts, slightly better because the fan is working now, but still the same problems.

It is very loud and has an occasional very loud bang or pop sound that comes at anytime of the night or day. I don’t mean the ice maker sounds, these are sounds no refrigerator should be making.

Working by phone with customer service is horrible and extremely time consuming.

This refrigerator compartment constantly freezes food in different areas of the compartment, including the vegetable drawers. I’ve raised the temperature, waited over 24 hours and still there are problems. I’ve tried and tried. I have 5 temperature gauges inside in different areas of the compartment.

I don’t know what else to do. I am stuck with a very expensive lemon of a refrigerator.

Our first refrigerator of this model crapped out within the first year needing a new compressor and a few other parts. The replacement lasted 1.5 years with similar/same issues. Unfortunately, I did not have the extended warranty. Company asked me how I treated my refrigerators (like I was doing something wrong). Poor customer service and even worse products.

Purchased new fridge for +$2000 on 9/5/23, installed 9/18, stopped working 9/23. Troubleshooted for 9 days per Frigidaire instructions. Contacted customer care(CC) 10/3, was told by text 10/6 no service in area i need to Wait 3-5 days. On 5th day contacted CC and was told to wait 24 hrs, contacted them almost daily since and have been told to wait, wait, wait. After contacting CC thru their text, email, Instagram, and phone, have not received any resolution at all! SIX weeks without refrigerated food. No refund, no replacement...NO ANSWER.

They will not assist me and continue to brush me off, they "escalate" to back off or SLE team or someone else. No actual director or supervisor to speak to... They are hoping I disappear and that they can wait it out. Incredibly bad customer service and disappointing lack of care. No thought at all about a family without refrigerated food for 6 weeks as holidays approach.

I have had 5 service calls in the last three months and am having no.6 this week. The dishwasher washes and drains and 2-3 days later the tub is full of gray water. I can hit start and then cancel and all the gray water is pumped out and doesn't come back. No tech has been able to find the problem. I can only call same number and get same answer. They won't let you speak to their techs.

Help-warranty is running out.

AL

I purchased a model GMBS3068AFA FRIGIDAIRE microwave oven. I requested repair under the 1-year manufacturer's warrantee on 9/18/2023. Their technician came on 9/19/2023 diagnosed the problem and ordered the need part for repair. This part (magnetron) is supposed to be delivered to my Houston, TX address. However, the part delivery date keeps changing every time I call them at their customer service number [protected]. For example on my 9/29/2023 call they said that the part will be delivered in 5-10 days. On my 10/19/2023 call they said that the needed part for repair will be delivered before 11/6/2023. It is clear to me that they do not intend to honor the 1-year manufacturer's warrantee. As of today 10/19/2023 it has been two months since I reported the breakdown of my microwave. Such delay appears artificial and not due to the lack of the needed part in the market which can be bought on popular appliance repair parts with a delivery time of 1-3 days. For this reason, I am filing today this complaint.

Sincerely,

George Zabaras

[protected]

Ticket #[protected]

I bought the refrigerator from Home Depot on 8/29/2023. I contacted Home Depot when the freezer was not working properly, and they told me to contact Frigidaire. The freezer does not keep food consistently cold, and some areas are colder than others. My ice cream melted. I have contacted Frigidaire three times and was told a technician would be at my house to fix it twice which never happened. The third time I was told I would receive reimbursement paperwork in 7 to 10 business days and would be able to obtain another refrigerator from Home Depot. It has been over 10 business days. Since I have not been told the truth based on my previous interactions with customer service, I am filing a complaint.

Offering rebates with no specific details. Only certain retailers as well as only certain models of the name branded. Purchase the wrong item and voids the rebate. Sneaky practices. Bait and switch. I was going to purchase a different brand before the rebate advertisement. Spent time sending in forms just to find out something was not right and that may have been any of 6 different causes for the denial of the rebate. After researching it seems only a few retailers were participating, not Best Buy in Flagstaff Arizona.

I called the service dept on 9/21 to repair a refrig. The refrig had just gone out of warranty on Aug 14, 2023. I was told they would do a one time warranty service call if I bought an extended warranty and I did that, for 5 years. This refrig is in a rental unit and it still is not fixed. I was told they would get a repair person out and then I got an email stating they couldn't get anyone to do the work. I then tried 3 times and I can't get to anyone on the phone. I am told they are busy and I must call back. I waited on a chat for 45 min and still nothing. I need a call from someone today. If I do not get a call to repair this refrig I am cancelling the 5 yr warranty.

Linda Starner

[protected]

I purchased a Frigidaire (delivery date 9/23/2022). I did not buy a warranty (who expects fridge to die in one year?)

Model # FRTD2021AW0

Serial# 4A23408202

Manufactured 8/22

On September 24, 2023 I found the unit was not making any cold air and all my food was spoiled. I have made so many calls to the Customer Service number it is not funny. I bought an extended warranty and then was told I could not use it for 60 days. A lovely lady from Electrolux in GA called me and provided a "concession." After the local repair shop failed to come 2x, they called and told me the "concession' was not valid and they hate working with Frigidaire; they would only come to my home if I paid for the repairs.

I have no fridge, I have no food, I have 7 hungry people in my home. This cost so much money and the fun has not stopped yet.

It doesn't matter if it's a dryer or stove. I got a dryer brand new and it burnt out in one year. I got a stove brand new and have burned dinner again because it only has one setting high. You can turn it to low but it still cooks it at highest setting. Frigidaire must be the latest piece of Chinese crap because everything from them I have had is the worst appliance you can buy. Frigidaire is the worst pieces of sh...t that's ever been made. Whoever makes it should be ashamed because your the worst product in circulation. There should be regulations to keep you from selling because it doesn't matter if it's a dryer, a dishwasher, and your stove only works on high even when you set it on low. Thanks for burnt dinner again. They should stop you from making the crap you do. It's wrong to pay for what you make.

I bought this large size refrigerator model #FFHX2325TS2 Ser # 4A92624335; MANUFACTUED IN 2019.

Right from the start we had problems and the company just did not take care of the issues, such as noise etc.

The refrigerator was bought and installed in 2020; and in August of 2023 it was not working we called and inquired about the warranty and it only had one year? We called the authorized service repair person at our cost just to diagnose.

His list of repairs was long and most of them are FRIGIDAIRE? AND THE COMMON PROBLEM IS ONE PART THAT BLOWS AIR FROM THE TOP (made in China).

I would like them to recall and replace this repair or give us a new one that has good warranty.

THIS IS DECEPTION AND FRAUD.