Frigidaire

Last December 2022 I purchased a new Frigidaire dishwasher. It is now broken and cannot get it fixed. It is stuck on 30 and cannot cancel or shut off. I have called customer service several times and they keep telling me that they will have an answer for me within 24 hours. It is now going on 3 months since I have been able to use the dishwasher. One customer service rep hung up on me. BAD CUSTOMER SERVICE.

All I want to is either get it repaired or replaced. I may not purchase another Frigidaire product again if this is what happens when product needs repair. This diswasher cost $700 and I cannot afford another new one. All I am doing is sitting around looking at it.

We moved into our new Lennar home in 2019. All of our kitchen and washroom appliances are Frigidaire.

To our dismay, 3 of our appliances are not working properly, as follows:

Microwave - Model #: FGMV175QFA Serial #: KG64602784

Now blows a fuse almost every time we use it.

Refrigerator - Model #: FGHB2866PFNA Serial #: 4A71309112

Ice Maker JBND -27

Even though it dispenses water, the ice maker has stopped making ice. We have watched “many” Youtubes on how to fix this problem, but none work. We also replaced the water filter with a Frigidaire brand.

Washer - Model #: FFFW5000QW0 Serial #: 4C72013577

At any given time, we lose one of the settings “Normal”. I was lucky enough to view a Youtube that did fix this problem.

In any event, appliances of this early age SHOULD NOT be malfunctioning in one way or another. We are extremely displeased, and feel, even though we are out of warranty, your company should do something for us. I can’t imagine that you manufacture appliances that would only last a few years.!

I would appreciate if a representative could reach out to us with regard to these most unfortunate circumstances.

I purchased my side by side on 10/25/23 and had a plumber hook it up. I called a few days later because the it was not producing ice and the freezer kept beeping high temperature and would not stop. I called that day and I was told to turn off for 24 hours and turn back on. Then 27 hours later I turned back on and it would not stop beeping high temperature... So I called for help and was told a tech would be out in 2 weeks. Meanwhile I have no fridge. Afraid to plug in for fear of fire. I finally got a call and was seen in one week. Tech said it was not the water line (it was just too tight) but in fact it was the freezer seal that was warped and was causing freezer to frost up and would not stop saying high temperature. So the tech called it in an the man did not know he was on speaker phone as he told the tech "tell her it will be 3-5 days we will contact her but really it will be more like 10 days". It has been over ten days and no call and no response to my dozens of emails or calls. I have not fridge and I am living out of a mini fridge and a cooler and frigidaire will not help me. I need a fridge for food, and ice for a damaged knee. I cannot get any help

I purchased a dishwasher October 4th for a house I am selling. This is and has been from the very beginning a defective product. This is the third week I have been trying to deal with having this item fixed. I have been lied to, given a complete run around and now I am once again put on hold.

I have spent over $1000 thinking something was wrong with my plumbing because of the error code. We found out it is the control board plus one more item which is bad.

My house, which i am trying to sell, has to have a significant portion of the electricity turned off or the dishwasher continues to run. This does not give perspective buyers a very good feeling.

After spending several hours today on the phone, first with Frigidaire customer service telling me they have the part in and a repair person will be out Monday, I called Appliance Service USA. They told me that the part was on back order and they don't know when it will be in next. Then I called Frigidaire, escalation, only to be given the run around, telling me they need the part number from Appliance Service USA, but Appliance Service USA is not answering their phone. So Joy with escalations said she will send an email to Appliance Service USA to get the part number. She plans on calling me after Monday.

Monday is to late in my opinion. I am extremely angry at this point. You are not a viable company if this is the way you treat your customers. I will settle for nothing less then a working replacement at this point. Please resolved as soon as possible as I am seeking help elsewhere.

For months I have attempted to Frigidaire to either fix or replace my microwave. Even spent $500 to have one of Frigidaire's recommended service techs to come fix it, as Frigidaire was going incredibly slow to do anything. Every single time I contact them, I am told it will be resolved and that I will get an email. It has been 4 or 5 months now and I still have no response and no working microwave. Next week is Thanksgiving and I will need that microwave. After months of asking them to honor the extended service agreement, I am now asking Frigidaire to please replace the microwave so we can move on. This is beyond ridiculous now. I purchased an ESA in May 2023 have provided proof of that purchase. I have a professional microwave; it was incredibly expensive, and it is now an expensive paperweight.

Model #GRFN2853AF2, Serial # 4A31309821, Purchased May 6, 2023 (Costco). My problems started in September/2023 and had continued. I get the HI temp. Alert constantly and this has continued to this day Nov 16/23. I have lost over $400 in food as sometimes the alerts happens at night and I wake up with defrosted food in freezer and a warm fridge compartment . I have food in coolers and laundry baskets on back porch. Frigidaire dispatched a local repair company to assess and fix. Since September they have been here 4-5 times and the fridge is not fix. They replaced the 2 main circuit boards. It worked for a few days then Hi Alert. 2 more parts have been ordered. I think it is time ti throw in the towel. This fridge does not want to work. This is a useless piece of crap and taking up room in my kitchen. I want a new, working refrigerator!. Costco Concierge says I have to talk to Frigidaire customer service and they say it is up to the repair company and their report and the repair company said the decision lies with Frigidaire . So to say I am getting the run around is an understatement. I will never recommend Frigidaire to any of my friends. I have company coming for Christmas and I NEED A FRIDGE THAT WORKS. I will get my lawyer involved very shortly. Barbara Marks

Bought a new dishwasher it lasted 3 months

Used once a week. Warranty number is useless on hold for 1 hr both times

Finally used text they gave me a warranty repair man’s number. I called him he never heard of me, he said they are terrible they never contacted him. I paid him to come check it out 120$ he said it needs a motor

475.00. Never heard back. They sent a different company he said same thing

Needs a motor 3 weeks later never heard back from anyone. Now they said they will send a third guy. What a pure rip off scam

They will keep doing this untill the warranty is up. I used a 700$ dishwasher maybe

12 times and it quit 2 months later nothing

What a scam

Purchased in October of 2021. It’s just two years old and has never worked correctly. In fact, this is a replacement because the first one delivered had lots of problems. They replaced it, but the problems still exist. We had a serviceman replace 5 or 6 different parts, slightly better because the fan is working now, but still the same problems.

It is very loud and has an occasional very loud bang or pop sound that comes at anytime of the night or day. I don’t mean the ice maker sounds, these are sounds no refrigerator should be making.

Working by phone with customer service is horrible and extremely time consuming.

This refrigerator compartment constantly freezes food in different areas of the compartment, including the vegetable drawers. I’ve raised the temperature, waited over 24 hours and still there are problems. I’ve tried and tried. I have 5 temperature gauges inside in different areas of the compartment.

I don’t know what else to do. I am stuck with a very expensive lemon of a refrigerator.

Our first refrigerator of this model crapped out within the first year needing a new compressor and a few other parts. The replacement lasted 1.5 years with similar/same issues. Unfortunately, I did not have the extended warranty. Company asked me how I treated my refrigerators (like I was doing something wrong). Poor customer service and even worse products.

Purchased new fridge for +$2000 on 9/5/23, installed 9/18, stopped working 9/23. Troubleshooted for 9 days per Frigidaire instructions. Contacted customer care(CC) 10/3, was told by text 10/6 no service in area i need to Wait 3-5 days. On 5th day contacted CC and was told to wait 24 hrs, contacted them almost daily since and have been told to wait, wait, wait. After contacting CC thru their text, email, Instagram, and phone, have not received any resolution at all! SIX weeks without refrigerated food. No refund, no replacement...NO ANSWER.

They will not assist me and continue to brush me off, they "escalate" to back off or SLE team or someone else. No actual director or supervisor to speak to... They are hoping I disappear and that they can wait it out. Incredibly bad customer service and disappointing lack of care. No thought at all about a family without refrigerated food for 6 weeks as holidays approach.

I have had 5 service calls in the last three months and am having no.6 this week. The dishwasher washes and drains and 2-3 days later the tub is full of gray water. I can hit start and then cancel and all the gray water is pumped out and doesn't come back. No tech has been able to find the problem. I can only call same number and get same answer. They won't let you speak to their techs.

Help-warranty is running out.

AL

I purchased a model GMBS3068AFA FRIGIDAIRE microwave oven. I requested repair under the 1-year manufacturer's warrantee on 9/18/2023. Their technician came on 9/19/2023 diagnosed the problem and ordered the need part for repair. This part (magnetron) is supposed to be delivered to my Houston, TX address. However, the part delivery date keeps changing every time I call them at their customer service number [protected]. For example on my 9/29/2023 call they said that the part will be delivered in 5-10 days. On my 10/19/2023 call they said that the needed part for repair will be delivered before 11/6/2023. It is clear to me that they do not intend to honor the 1-year manufacturer's warrantee. As of today 10/19/2023 it has been two months since I reported the breakdown of my microwave. Such delay appears artificial and not due to the lack of the needed part in the market which can be bought on popular appliance repair parts with a delivery time of 1-3 days. For this reason, I am filing today this complaint.

Sincerely,

George Zabaras

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In 2021 I purchased a frigidaire oven from American Freight located in Trussville Al. I start experiencing problems with my oven about two months ago seem like the oven was taking longer to cook items than a month later the oven would not come on. I called the store because my husband and I both heard about a recall the frigidaire oven had a recall on it from the news and I explained about my oven no working I was given the site and the company website used to make the complaints needless to say I attempted several times but my warranty contract could not be found I call back to the store where I purchased it from the mangager offer for me to come in to store where she would try and assist me she rant into the same roablock after being on the phone for over an hour. So needless to say the only thing she could offer me was a refund on what I paid for master protection plan which I havent received neither do I plan on cashing the check I want my oven repaird or replaced with a new one because I ended up calling Servicare and the technican told me my computer control panel was out and the facing it was going cost 700.00 to replace I refused that offer as that was cost of a new stove I paird 800.00 for the one I had and it was on a monthly payment plan along with a few other items I purchased from American Freight which il never do that again it was overpriced and I paid extremly high interest. I cannot get any help and I thought Frigidaire stood behind their products

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I bought the refrigerator from Home Depot on 8/29/2023. I contacted Home Depot when the freezer was not working properly, and they told me to contact Frigidaire. The freezer does not keep food consistently cold, and some areas are colder than others. My ice cream melted. I have contacted Frigidaire three times and was told a technician would be at my house to fix it twice which never happened. The third time I was told I would receive reimbursement paperwork in 7 to 10 business days and would be able to obtain another refrigerator from Home Depot. It has been over 10 business days. Since I have not been told the truth based on my previous interactions with customer service, I am filing a complaint.

Offering rebates with no specific details. Only certain retailers as well as only certain models of the name branded. Purchase the wrong item and voids the rebate. Sneaky practices. Bait and switch. I was going to purchase a different brand before the rebate advertisement. Spent time sending in forms just to find out something was not right and that may have been any of 6 different causes for the denial of the rebate. After researching it seems only a few retailers were participating, not Best Buy in Flagstaff Arizona.

I called the service dept on 9/21 to repair a refrig. The refrig had just gone out of warranty on Aug 14, 2023. I was told they would do a one time warranty service call if I bought an extended warranty and I did that, for 5 years. This refrig is in a rental unit and it still is not fixed. I was told they would get a repair person out and then I got an email stating they couldn't get anyone to do the work. I then tried 3 times and I can't get to anyone on the phone. I am told they are busy and I must call back. I waited on a chat for 45 min and still nothing. I need a call from someone today. If I do not get a call to repair this refrig I am cancelling the 5 yr warranty.

Linda Starner

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