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Ford Motor Company Customer Care Service

Ford Motor Company

P.O. Box 6248
United States - 48126

Customer Support Phone Numbers

+1 800 392 3673(Ford & Mercury United States) 54 24
+1 800 521 4140(Lincoln Concierge United States) 6 1
+1 800 565 3673(Ford and Mercury Canada) 3 0
+1 800 387 9333(Lincoln Service Canada) 1 1
+1 888 658 6554(Lincoln Concierge Canada) 2 0

Ford Motor Company Complaints & Reviews

Ford Motor Company / Service Department at Jones Ford in Charleston, SC

Joni Warder on May 29, 2017
Hi, We have a fleet of Fords and had a 2014 Explorer that I just traded. I was working a deal on another Ford but after what happened I went straight to Infinity and bought a QX60. Let me tell you what transpired last week. I took my Explorer to Jones Ford in Charleston, SC to have some...

Ford Motor Company / AirBags

Whinebri on May 28, 2017
I was in an accident. The other driver hit the front of of my car. It spun me 90 degrees resulting in being totaled. My engine was shifted and my headlights where ripped off. I had to kick my door open due to being stuck, yet my airbags never went off. What can you do/offer for me. If...

Ford Motor Company / Oil change filter loose.

julian Gowan on May 28, 2017
I got an oil change done at my local dealer, I have no idea if they where training or rushing to get to the next vechile or trying to get to their lunch break, but my oil filter was never tighten and all the oil leaked out my vechile. Now I have a ticking noise I hear from my engine. Today...

Ford Motor Company / Premature motor failure

raul87 on May 28, 2017
Good day customer Ford service or Ford corporate: It is a pleasure to greet you by this means and so yourself. The Ford Focus 2013 which on Friday 05/26/2017 is diagnosed by the Piedras negras Coahuila Mexico Ford distribution with the "Thawed motor", is first reviewed by the technicians and...

Ford Motor Company / 2015 Ford Escape

Dale Craig on May 28, 2017
I live in the southwest (hot in the summer) When the interior temperature of the car gets hot, my air conditioner will not switch to upper vents. I was told it is the electronic control module located under the dash. They said when it gets hot it expands and loses contact on the circuit...

Ford Motor Company / 2014 Ford Focus-1FADP3K20EL325739

Jean Kirkland Thomas on May 27, 2017
We bought this car in the fall of 2015 from Ted Russell Ford. It was a rental car with 20500 miles on it. We were given a lifetime powertrain warranty on the car. We found out after we bought the car, why. It was not disclosed that there were transmission problems with these ford Focus ...

Ford Motor Company / ford explorer 2011, airbag light, gas cap, exhaust fumes in cabin

leinoto on May 27, 2017
I purchased a 2011 ford explorer 6 years ago and about 3 years ago started having issues with the car .On the 2nd year of ownership the gas ring came off and Ford wanted to charge me $500 to reinstall I had purchase the best coverage for the car since it was my first new car. The...

Ford Motor Company / Buying a truck at Bommarito Ford in Hazelwood Missouri.

Shaylene Curtis on May 26, 2017
My friends drove two hours to look at a truck they were interested in buying on Bomarritoford.com. When they got there salesman told them it was a mistake he couldn't saw it to them at that price and that someone else had called him about that truck yesterday. I'm sure your familiar with...

Ford Motor Company / Service I received by Ford

Lana Taplin on May 26, 2017
I own a 2013 Ford Escape that I purchased new from McPhee Ford Dartmouth NS in Dec 2012. The sales staff was excellent. I can’t always say the same about the service Department. Nothing that I would formally complain about until now. I purchased winter tires from an automotive repair shop...

Ford Motor Company / Brake fluid sensor bad. Complained about it since purchase

VLM on May 25, 2017
Purchased new 2007 Ford Mustang Shelby from Whittmeir Ford in Chico, CA as well as extended warranty. Complained about the brake fluid low indicator coming on every time I brought it in for service. They kept telling me to ignore it. I finally couldn't stand it anymore so I brought it in...

Ford Motor Company / 2016 ford focus and 2017 ford focus

KES2005 on May 25, 2017
Last Spring in April of 2016 I traded my 2010 Focus in on my first NEW car. Come November the transmission had petered out and the replacement part wouldn't be in until April 2017. This was unacceptable! I was given a loaner for a month and was asked to return it, to prevent added miles to...

Ford Motor Company / 2014 ford explorer - door adhesive failure

TheBeadLady4 on May 25, 2017
I purchased a 2014 Ford Explorer in July 2014 and was extremely pleased with my purchase. Fast forward to 2017 and the adhesive on the passenger side door has failed and the door is coming unglued at the window. I took it to my local Ford Dealer for service thinking that they could reapply...

Ford Motor Company / wrong rh side rear mirror view installed

Mohamed Taheri on May 24, 2017
1- I am from bahrain and an accident occurred on aug 9, 2016, tuesday at 10.00 am in bahrain which damaged the right side mirror of our 2016 mustang vin# 1fa6p8thxg5206984. 2- on aug 15, 2016 car was taken to ford local dealer (y. k. almoayyed & sons) for repairs and replacement of the...

Ford Motor Company / customer care is useless

Coen De Bruin on May 24, 2017
I have had a ford focus for 4 years now. The last 2 times that our car has been in to the Leon's Auto Dealership in Rustenburg, i had to take the car back a day or two after they "fixed" it because half of the cosmetic parts and engine protectors was 1. Not cleaned and just thrown in the...

Ford Motor Company / ford truck

William mattthews on May 23, 2017
I purchased a 2016 Ford F-250 diesel from sterling ford in Opelousas la and cannot get good service on it brakes make noise and diesel smell in cab cannot get dealer to fix very disappointed in productspent a lot of money and always get because they can't find a code they can't fix it...

Ford Motor Company / untrue commercials

Ron Cutrera on May 22, 2017
You owe.the American people a retraction because of your.dishonest.commercials claiming.to be America's best.selling.brand. You are laying off 20000 workers, have forced your pres out.because your sales are down 40%. CAMRY no.1 seller in US, Corolla no. 1 worldwide, Honda CRV no. 1...

Ford Motor Company / I feel that it's unethical behavior

Susan Jones Fuller on May 22, 2017
First of all, I have a 2013 ford escape that I absolutely love and was trust worthy until I started having problems with leaking coolant. I would get my scheduled oil change and within a month, the low coolant warning light would come on. I would take it back to the dealership to have it...

Ford Motor Company / transmission

Lawrence A Jacks on May 21, 2017
Dear Ford, I have a 2008 Shelby Got in perfect meticulously maintained condition. I am a car guy who loves Shelby and this car is a hobby of mine. I purchased my car with a 6yr/100K mi warranty from HB ford. In 2013, being a guy who over maintains his car, I asked the HB service dept...

Ford Motor Company / ford 2012 f 150

Himebaugh on May 20, 2017
My truck is downshifting while driving which is what the issue is for recall 16s19. It isnot safe to drive. Our VIN # is covered under the recall but our truck is the same year and model, having the same issue. So we either drive it and wait for an accident to happen or fork out $900. Just...

Ford Motor Company / ford country, henderson nv, quick lube

Maria Schlager on May 19, 2017
Yesterday, 5/18/17, was the 3rd time (round trip 32 mi) to above to get my car serviced. And, again, was not able to get in because they were too "backed up". They don't make appointments. Because I have to wait for my car, no other means of transportation, they could not help me. This i...

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