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Ford Motor Company Customer Service

1086 Reviews

Ford Motor Company

P.O. Box 6248
United States - 48126

Customer Support Phone Numbers

1800 771 199(Ireland)
7 4
133 673(Australia)
2 2
1 0
1800 107 363 673(Philippines)
2 1
1800 588 888(Vietnam)
0 0
1 0
2 0
+1 800 392 3673(United States)
337 183
3 1
+44 203 564 4444(United Kingdom)
0 1
+64 800 367 369(New Zealand)
0 0
0 0
0 0
0 0
1 0
0 1
0 0
+31 707 703 777(Netherlands)
0 0
1 0
0 0
0 0
0 0
+41 445 111 445(Switzerland)
0 1
1 1
+65 63 762 233(Singapore)
1 0
+27 860 011 022(South Africa)
4 1
+82 16 006 003(South Korea)
0 0
+54 800 888 3673(Argentina)
0 0
The Canadian Road, P.O. Box 2000, Oakville, Ontario, Canada L6K 0C8

United Kingdom
Royal Oak Way South, Daventry, Northamptonshire, NN11 8N

Elm Court, Boreenmanna Road, Cork, T12HHW2

Customer Relationship Centre, Private Mail Bag 5, Campbellfield, Victoria, 3061

New Zealand
Private Bag 76912, Manukau City 2241, New Zealand

Hunderenveldlaan 10, 1082 Brussel

Borupvang 5 D-E, 2750 Ballerup

TSA 64702, 92729 NANTERRE cedex

Postfach 71 02 65, 50742 Köln

Via A. Argoli № 54, 00143 Roma

T.a.v. CRC, Postbus 175, 1180 AD Amstelveen

Postboks 514, 1410 Kolbotn

ul. Moskovskaya, 18, a/ya 64, g. Khimki, Moscow region, 141402

Aptdo. de Correos № 3, 46700 Gandía (Valencia)

Box 4023, 169 04 Solna
Geerenstrasse 10, Postfach, 8304 Wallisellen 

S.P. Koil Post, Chengalpattu – 603204, Tamil Nadu, India

305 Alexandra Road, Singapore 159942

South Africa
PO BOX 411, Pretoria 0001

Ford Motor Company Complaints & Reviews

Ford Motor Company / Service at Lindsay Ford Motor Company in Wheaton

August Gardner on May 26, 2018

I went to Lindsay Ford in Wheaton, MD because I received a letter for a recall. I requested a rental car a week in advance. They did not have a rental car available, when I arrived. I needed the rental to get to work. I arrived at the service center at 7:35 a.m. My appointment was for 8 a.m...

Ford Motor Company / Ford Edge 2011 Battery Drain Issue

W4psh on May 26, 2018

About a year ago the battery on my Ford Edge 2011 died. My Edge was towed to the Sterling Virginia Ford store where I bought the car and a new battery was installed at my expense. Early in the following year (2018), the battery died again, and was diagnosed by the Sterling Ford mechanic a...

Ford Motor Company / Service

Nisha2010 on May 25, 2018

I recently got in an accident and this experience has been very hectic. I've had my car in there for almost 3 weeks and have called more than 20 times to speak to the person about my car and no answer. And when he does he's very vague and doesn't get back. I'm paying $6k out of pocket, I...

Ford Motor Company / My 2017 Ford Escape driver airbag did not deploy

Lila McKee on May 25, 2018

Date of accident: 4/28/18 Driving on Hwy 6 in Hearne, TX & the car in front of me stopped very suddenly at a just turned yellow light. I hit my brakes & skidded into the back of them & it pushed them forward. It looked like I was going to hit them a second time so I turned to the right to...

Ford Motor Company / Customer service center

Michael Eikenberry on May 25, 2018

Unknown oil problem. No one can tell me what happened. Oil changed at Ford dealer at 3k miles, at 6k miles motor blown on country road on way to critical meetings. Dealer says there was only 5 qts of oil in it (supposed to be 10)...didnt go out exhaust, no leaks etc. They have no clue what...

Ford Motor Company / worst service

AnixB on May 25, 2018

As a young woman, I'm always overprotected when it gets to my car so when My water light came on 3 weeks ago (7 May 2018), I took my car to a Ford dealership so that they can help me. I've only received information from them on 9 May 2018 that they need to change my thermostat and water...

Ford Motor Company / not being able to drive my truck. dealer can't fix the problem.

Patrick Nolan on May 23, 2018

Check engine light came on. Called dealer I purchased from. Took in and they took it to a Ford dealer. Davidson Ford in clay ny. They have had the truck for overall 28 days and counting. They called today and said wire harness needs to be replaced. 6 weeks before they will get the part...

Ford Motor Company / 2014 5dr ford fiesta 1.0l turbo ecoboost 6speed-auto : pscm module problem cost usd2,900

k4rn4d1 on May 23, 2018

Dear Ford Support My name is Karnadi from Republic of Indonesia. I own a 2014 5 doors 3cyl 1.0L Ecoboost Turbo Ford Fiesta, with 6speeds Power-shift Auto Transmission. VIN No. = MNB8XXARJ8EJ31115. MILAGE = 8000miles/13, 000km only This car came with 3 years warranty (except for the TCM 5...

Ford Motor Company / 2014 f-150

Blowsterboy on May 21, 2018

On Thursday May 17, 2018 around 11:30 am while driving on a local highway I smelled a burning order, then my truck began to be filled with smoke, and in no time it went up in flames. I was traveling approximately 60 miles an hour, and was lucky enough to be able to pull to the right side...

Ford Motor Company / 2015 ford explorer

John Heim on May 21, 2018

I took my Explorer to Mike Dorian Ford last Friday do to a rattling noise which is caused by the oil filter shield fasteners coming loose and was told nothing could be done to stop the rattling because of poor design of the fasteners. I paid cash for our Explorer in good faith and have to...

Ford Motor Company / 2017 ford explorer windshield-outer trim pillar molding passenger right side

Pablo Rivas on May 21, 2018

I bought the Ford Explorer Windshield-Outer Trim Pillar Molding Passenger Right Side one month ago. I also bought the screw nap on at the same time, the they gave me the wrong size. The sales person double checked for the right parts and he was not able to find the proper parts for my car...

Ford Motor Company / unsatisfied customer, items broken in my vehicle

Konosha Calvin on May 21, 2018

Hello, I originally called in April and put in a claim and no one contacted me back. I am very disappointed. I have pictures of the items that were damaged by the ford Joe Rizza dealership. I went in to get an oil change and for some reason I guess since they were closing soon I got a rush...

Ford South Africa / ford figo burnt to ashes

Nnditsheni on May 21, 2018

Good day I want to warn anyone who might want to go buy a ford. I owned a Ford Figo 2014 1.4 trendline model. It started burning while I was driving with my two brothers on Sunday the 28th of January 2018. One of my brothers was sleeping at the time and had to jump out before the fire...

Ford Motor Company / inspection

Richard Wright $ on May 20, 2018

I took my car in for inspection on 5/8/18. Sheehy Ashland VA When I picked it up it had a rejection sticker for suspension. They stated it was a rear sway bar kit and it had to be ordered I called them on 5/15 and they said it was due on 5/17 but never heard. I took it to a local shop on...

Ford Motor Company / service department - tindol ford, gastonia, nc

Kent Risch on May 20, 2018

Our car has been at this Tindol Ford in Gastonia NC for over three weeks and we are ready to pull our hair out. They never call to let us know what's going on and more than that, they lie when we leave messages because they say they'll get back before the end of the day. They've told u...

Ford Motor Company / rear camera harness case # 13794474

Jay93 on May 19, 2018

I purchased a certified preowned 2015 Ford Mustang convertible in 2016. The car was completely covered under the manufacture warranty after having the car for less than a year the back up camera malfunctioned I took it to the dealer I thought it was repaired 5 month later the camera went...

Ford Motor Company / 2013 f-150 crew cab rusting out bed

Richard Carle on May 18, 2018

I Brought the truck back to the dealer last December, and showed them rust holes in the wheel well areas of the bed. and bubbles on the other side, they said they could not due anything unless the rust came through. I waited over 2 months for them to repair the one side, and would not...

Ford Motor Company / no answers or follow up regarding part on backorder for 4 months

Penny Nagel Malecha on May 17, 2018

4-6-18 2014 Ford F150 (bought brand new in July 2015) truck wouldn't turn over but lights, radio all power worked. Called Ford dealer said it might be starter. 4-7-18 Had it towed to dealer. They worked on it for 2 hours said it was the PCM should have a part the following week and it i...

Ford Motor Company / recent repair to my f150

Alyloumar on May 17, 2018

Took my truck into Ford on Monday the 14 of May for heater motor repair 10 hours labour and parts made a bill of $2000 and change. Drove my truck out of the parking lot and my automatic seat wasn't working. Took it right back and they tried to tell me it wasn't working when I brought it...

Ford Motor Company / service/ refund on extended warranty and ford gap insurance

James Mcdaniel on May 16, 2018

Purchased a new 2016 F150 in November 25th 2016 from Plattner's Chiefland Ford...will not go into detail...long story short a horrible first time buying a new vehicle experience ever...We like to keep our business local so we continued to return to that dealership for our oil changes and...