The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Ford Motor Company Customer Service

1080 Reviews

Ford Motor Company

P.O. Box 6248
Dearborn
Michigan
United States - 48126

Customer Support Phone Numbers

1800 771 199(Ireland)
7 3
133 673(Australia)
2 2
1 0
1800 107 363 673(Philippines)
2 1
1800 588 888(Vietnam)
0 0
1 0
2 0
+1 800 392 3673(United States)
337 181
3 1
+44 203 564 4444(United Kingdom)
0 1
+64 800 367 369(New Zealand)
0 0
0 0
0 0
0 0
1 0
0 1
0 0
+31 707 703 777(Netherlands)
0 0
0 0
0 0
0 0
0 0
+41 445 111 445(Switzerland)
0 0
1 1
+65 63 762 233(Singapore)
1 0
+27 860 011 022(South Africa)
4 1
+82 16 006 003(South Korea)
0 0
+54 800 888 3673(Argentina)
0 0
Canada
The Canadian Road, P.O. Box 2000, Oakville, Ontario, Canada L6K 0C8

United Kingdom
Royal Oak Way South, Daventry, Northamptonshire, NN11 8N

Ireland
Elm Court, Boreenmanna Road, Cork, T12HHW2

Australia 
Customer Relationship Centre, Private Mail Bag 5, Campbellfield, Victoria, 3061

New Zealand
Private Bag 76912, Manukau City 2241, New Zealand

Belgium
Hunderenveldlaan 10, 1082 Brussel

Denmark
Borupvang 5 D-E, 2750 Ballerup

France
TSA 64702, 92729 NANTERRE cedex

Germany
Postfach 71 02 65, 50742 Köln

Italy
Via A. Argoli № 54, 00143 Roma

Netherlands
T.a.v. CRC, Postbus 175, 1180 AD Amstelveen

Norway
Postboks 514, 1410 Kolbotn

Russia
ul. Moskovskaya, 18, a/ya 64, g. Khimki, Moscow region, 141402

Spain
Aptdo. de Correos № 3, 46700 Gandía (Valencia)

Sweden
Box 4023, 169 04 Solna
 
Switzerland
Geerenstrasse 10, Postfach, 8304 Wallisellen 

India
S.P. Koil Post, Chengalpattu – 603204, Tamil Nadu, India

Singapore
305 Alexandra Road, Singapore 159942

South Africa
PO BOX 411, Pretoria 0001
Plus

Ford Motor Company Complaints & Reviews

Ford Motor Company / not being able to drive my truck. dealer can't fix the problem.

Pa
Patrick Nolan on May 23, 2018

Check engine light came on. Called dealer I purchased from. Took in and they took it to a Ford dealer. Davidson Ford in clay ny. They have had the truck for overall 28 days and counting. They called today and said wire harness needs to be replaced. 6 weeks before they will get the part...

Ford Motor Company / 2014 5dr ford fiesta 1.0l turbo ecoboost 6speed-auto : pscm module problem cost usd2,900

K4
k4rn4d1 on May 23, 2018

Dear Ford Support My name is Karnadi from Republic of Indonesia. I own a 2014 5 doors 3cyl 1.0L Ecoboost Turbo Ford Fiesta, with 6speeds Power-shift Auto Transmission. VIN No. = MNB8XXARJ8EJ31115. MILAGE = 8000miles/13, 000km only This car came with 3 years warranty (except for the TCM 5...

Ford Motor Company / 2014 f-150

Bl
Blowsterboy on May 21, 2018

On Thursday May 17, 2018 around 11:30 am while driving on a local highway I smelled a burning order, then my truck began to be filled with smoke, and in no time it went up in flames. I was traveling approximately 60 miles an hour, and was lucky enough to be able to pull to the right side...

Ford Motor Company / 2015 ford explorer

Jo
John Heim on May 21, 2018

I took my Explorer to Mike Dorian Ford last Friday do to a rattling noise which is caused by the oil filter shield fasteners coming loose and was told nothing could be done to stop the rattling because of poor design of the fasteners. I paid cash for our Explorer in good faith and have to...

Ford Motor Company / 2017 ford explorer windshield-outer trim pillar molding passenger right side

Pa
Pablo Rivas on May 21, 2018

I bought the Ford Explorer Windshield-Outer Trim Pillar Molding Passenger Right Side one month ago. I also bought the screw nap on at the same time, the they gave me the wrong size. The sales person double checked for the right parts and he was not able to find the proper parts for my car...

Ford Motor Company / unsatisfied customer, items broken in my vehicle

Ko
Konosha Calvin on May 21, 2018

Hello, I originally called in April and put in a claim and no one contacted me back. I am very disappointed. I have pictures of the items that were damaged by the ford Joe Rizza dealership. I went in to get an oil change and for some reason I guess since they were closing soon I got a rush...

Ford South Africa / ford figo burnt to ashes

Nn
Nnditsheni on May 21, 2018

Good day I want to warn anyone who might want to go buy a ford. I owned a Ford Figo 2014 1.4 trendline model. It started burning while I was driving with my two brothers on Sunday the 28th of January 2018. One of my brothers was sleeping at the time and had to jump out before the fire...

Ford Motor Company / inspection

Ri
Richard Wright $ on May 20, 2018

I took my car in for inspection on 5/8/18. Sheehy Ashland VA When I picked it up it had a rejection sticker for suspension. They stated it was a rear sway bar kit and it had to be ordered I called them on 5/15 and they said it was due on 5/17 but never heard. I took it to a local shop on...

Ford Motor Company / service department - tindol ford, gastonia, nc

Ke
Kent Risch on May 20, 2018

Our car has been at this Tindol Ford in Gastonia NC for over three weeks and we are ready to pull our hair out. They never call to let us know what's going on and more than that, they lie when we leave messages because they say they'll get back before the end of the day. They've told u...

Ford Motor Company / rear camera harness case # 13794474

Ja
Jay93 on May 19, 2018

I purchased a certified preowned 2015 Ford Mustang convertible in 2016. The car was completely covered under the manufacture warranty after having the car for less than a year the back up camera malfunctioned I took it to the dealer I thought it was repaired 5 month later the camera went...

Ford Motor Company / 2013 f-150 crew cab rusting out bed

Ri
Richard Carle on May 18, 2018

I Brought the truck back to the dealer last December, and showed them rust holes in the wheel well areas of the bed. and bubbles on the other side, they said they could not due anything unless the rust came through. I waited over 2 months for them to repair the one side, and would not...

Ford Motor Company / no answers or follow up regarding part on backorder for 4 months

Pe
Penny Nagel Malecha on May 17, 2018

4-6-18 2014 Ford F150 (bought brand new in July 2015) truck wouldn't turn over but lights, radio all power worked. Called Ford dealer said it might be starter. 4-7-18 Had it towed to dealer. They worked on it for 2 hours said it was the PCM should have a part the following week and it i...

Ford Motor Company / recent repair to my f150

Al
Alyloumar on May 17, 2018

Took my truck into Ford on Monday the 14 of May for heater motor repair 10 hours labour and parts made a bill of $2000 and change. Drove my truck out of the parking lot and my automatic seat wasn't working. Took it right back and they tried to tell me it wasn't working when I brought it...

Ford Motor Company / service/ refund on extended warranty and ford gap insurance

Ja
James Mcdaniel on May 16, 2018

Purchased a new 2016 F150 in November 25th 2016 from Plattner's Chiefland Ford...will not go into detail...long story short a horrible first time buying a new vehicle experience ever...We like to keep our business local so we continued to return to that dealership for our oil changes and...

Ford Motor Company / 2014 ford focus I bought 3 months ago, has been in the shop more then @ home

Ke
kevjohn on May 16, 2018

I had our 2014 focus for 3 months now, after pulling out of the lot, we noticed the rotors were warped bad, and we heard a noise coming from the ac clutch bearing, it is annoying btw. So after 2 days they put on used rotors, instead of replacing the old ones, they milled them down and put...

Ford Motor Company / panoramic sunroof

Dr
drea23 on May 15, 2018

I was driving on the freeway and all of a sudden me and my Daughter heard a loud explosion. We thought someones tire popped or mine popped or it was gunfire. Didn't think it was my 09 Ford Edge but when I kept driving, I saw glass flying off my car and had to pull over. The whole front...

Ford Motor Company / ford service to its customers

Ji
Jill Greenlaw on May 15, 2018

February 2018, our 2011 Ford Edge motor blew a 64k when we're on a three day weekend in Las Vegas. We had our Edge towed to Country Ford in Henderson, Nevada, in the mean time we had to rent a car. It took Ford three weeks to honor our warranty. Finally, it was fixed and my husband flew...

Ford Motor Company / headlights on 2014 ford edge 6 cylinder

Mn
MNstargazer on May 15, 2018

I purchased a used 2014 Ford Edge 6 cylinder. The headlights are unsafe. Both high and low beams have low illumination. The projection down the road is inadequate. The side illumination is very poor. There are blind spots when driving on curves and going uphill or downhill. When on low...

Ford Motor Company / ford focus nz

Ma
Maria McRae on May 15, 2018

Please note email below:- From: McRae, Maria (Oji Fibre Solutions) Sent: Tuesday, 15 May 2018 1:31 p.m. To: foacust1@ford.com Cc: Jared McGillivray ; service@oceanford.co.nz; andy mcrae Subject: Maria McRae ref: 6358 NZ Ford Focus Hi, Just following up on my defect problem with my car -...

Ford Motor Company / service manager

Me
Melynda Hager on May 14, 2018

I dropped my car off for an oil change on 5/5/18 and requested a new key be ordered. I received a phone call around noon but was not able to answer it. No voicemail was left but I called back the number when I could (about 30 min later) and left a voicemail for Jessica (service dept) to...