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Ford Motor Company Customer Service

1
Complaints1502
Pending0
Resolved6

Ford Motor Company

P.O. Box 6248
Dearborn
Virginia
United States - 48126

Customer Support Phone Numbers

1800 771 199(Ireland) 16 8
133 673(Australia) 6 4
8800 500 4201(Russia) 3 1
1800 107 363 673(Philippines) 4 1
1800 588 888(Vietnam) 0 3
800 0444 3673(UAE) 2 1
1800 112 3673(Mexico) 2 4
+1 800 392 3673(United States) 503 350
+1 800 565 3673(Canada) 21 15
+44 203 564 4444(United Kingdom) 4 4
+64 800 367 369(New Zealand) 1 0
+43 120 609 2424(Austria) 3 1
+32 24 822 000(Belgium) 1 1
+45 43 582 000(Denmark) 1 1
+33 800 005 005(France) 1 0
+49 221 9999 2999(Germany) 0 4
+39 800 224 433(Italy) 2 0
+31 707 703 777(Netherlands) 0 0
+47 80 056 105(Norway) 1 1
+351 808 200 556(Portugal) 0 1
+34 902 442 442(Spain) 0 1
+46 317 071 010(Sweden) 0 0
+41 445 111 445(Switzerland) 0 1
+91 446 740 3333(India) 7 3
+65 63 762 233(Singapore) 4 0
+27 860 011 022(South Africa) 7 1
+82 16 006 003(South Korea) 0 0
+54 800 888 3673(Argentina) 1 0
Canada
The Canadian Road, P.O. Box 2000, Oakville, Ontario, Canada L6K 0C8

United Kingdom
Royal Oak Way South, Daventry, Northamptonshire, NN11 8N

Ireland
Elm Court, Boreenmanna Road, Cork, T12HHW2

Australia 
Customer Relationship Centre, Private Mail Bag 5, Campbellfield, Victoria, 3061

New Zealand
Private Bag 76912, Manukau City 2241, New Zealand

Belgium
Hunderenveldlaan 10, 1082 Brussel

Denmark
Borupvang 5 D-E, 2750 Ballerup

France
TSA 64702, 92729 NANTERRE cedex

Germany
Postfach 71 02 65, 50742 Köln

Italy
Via A. Argoli № 54, 00143 Roma

Netherlands
T.a.v. CRC, Postbus 175, 1180 AD Amstelveen

Norway
Postboks 514, 1410 Kolbotn

Russia
ul. Moskovskaya, 18, a/ya 64, g. Khimki, Moscow region, 141402

Spain
Aptdo. de Correos № 3, 46700 Gandía (Valencia)

Sweden
Box 4023, 169 04 Solna
 
Switzerland
Geerenstrasse 10, Postfach, 8304 Wallisellen 

India
S.P. Koil Post, Chengalpattu – 603204, Tamil Nadu, India

Singapore
305 Alexandra Road, Singapore 159942

South Africa
PO BOX 411, Pretoria 0001
Plus

Ford Motor Company Complaints & Reviews

Ford Motor Company / fusion

Da
David's Fusion problems on Mar 21, 2019

Two years (2017) ago my 2013 Fusion started to have issues with its cooling system. At the time my vehicle was under warranty, and the local Ford dealership did a short block replacement. Over the next two years, my car has been in the shop every six-ish months with a cooling system issue...

Ford Motor Company / extended warranty

Ks
Ksherma on Mar 21, 2019

We bought a ford escape brand new in 2015 and also took the extended warranty. Our 3 year warranty was up in july 2018, in september when I was washing the car I noticed paint bubbles under the passenger inside door, drivers side, so when we took it in for our regular service we showed the...

Ford Motor Company / service

An
Andrew Jesse Robinson on Mar 19, 2019

On Saturday, March 16th I dropped off my car for oil change and inspection of "check engine light". and signed to approve work to be performed for $149.95. That evening I got a call stating that my coolant was over flowing, so I even said "great!" because I want to get a fluid flush...

Ford Motor Company / 2014 ford flex loss of power

Pr
Producerdude on Mar 19, 2019

I was driving home late last Saturday night and when I lost power to the engine and had to pull over to the side of the road. The car then would not start. Had to be towed home and the local garage found the problem: fuel pump driver. I never heard of such a thing but looked it up on line...

Ford Motor Company / peeling paint

Ro
Robin Bourdeau on Mar 16, 2019

I recently bought a Ford Focus Hayon 2012 and I couldn't believe the paint problems on it.I owned a 2008 Susuki SX4 before this that was accident ed recently, and it had virtually no paint issues by comparison . Then I found this on the web, After The dealer that I bought my car from said...

Ford Motor Company / ford f-150 steering locked up

Rm
RMay150 on Mar 12, 2019

Was driving 70 mph on I-95 and all of a sudden my steering wheel locked up ! Went flying across 2 lanes of traffic and into the grass in the middle . Scared the living shit out of me, Luckily I was by myself and nobody was killed . The steering is still locked and cannot be driven . I read...

Ford Motor Company / ford f-150 ecoboost

Bi
Bill Martin18 on Mar 12, 2019

I wanted to let Ford Motor Company know that they lost a loyal customer. I have bought Ford trucks for years and have gotten burned with my 2011 Ford F-150 ecoboost with engine problems and then the water pump fails and dumps coolant into the oil and blows the engine with no warning...

Ford Motor Company / 2016 ford explorer - engine/customer care

Je
[email protected] on Mar 12, 2019

My 2016 Ford Explorer has been out of commission for over a month. I have made several calls to the Ford Motor Customer Care and literally had the manager Frank laugh at me on the phone. He is rude and interrupts me while I'm trying to ask questions. Regarding the actual problem with my...

Ford Motor Company / payments and the transmission slipping.

He
Henry Ries on Mar 11, 2019

It's March 11, 2019 my spose and I tried to make a payment on line with our credit/debit card. There is no section to use the card. So I went on chat with the Ford Pro. I asked Jessica where the selection was for the cards to paid our payment. All she could say was contact customer...

Ford Motor Company / service

Ca
car4sale on Mar 8, 2019

March 8, 2019 I have taken my 2012 Ford Mustang into Capital Ford for the same problem five times. The car, intermittently, will not start ( I will refer to this issue as an ignition problem for clarity). I can open and close the trunk and then the car will start. I have what Capital Ford...

Ford Motor Company / lack of transmission shield, prevention of ice build up

Mi
Michael Ryan, 44A10 on Mar 6, 2019

My name is Michael Ryan, I am the Special Services Division Commander for the sheriff's office. Last year we purchases 2ea 2017 Ford F150 Law Enforcement SSV pickups. Last week we had a deputy arrive on scene of a crime and was unable to put his vehicle in park. I turns out this was due to...

Ford Motor Company / gas leak from engine

Ma
majid Bozorgomid on Mar 6, 2019

Hi; We lease a 2016 Ford Explorer with ID # 1FM5K8BH4GGC29814 IN March of 2016. After few months we smell gas several times in our garage. I took it to Schultz Ford dealer in 80 NY304 Nanuet New York. After two days service the car was good for few months. The car start smell gas again and...

Ford Motor Company / dealership response to request to cancel extra coverage

Mo
Mona Boo on Mar 4, 2019

I purchased a 2009 Ford Edge from Battlefield Ford in Manassas, VA on October 21, 2018. Unfortunately, someone caused an accident on the highway and totaled my vehicle on November 25, 2018. In order to process my GAP claim to finish paying off the vehicle, they informed me that I need to...

Ford Motor Company / customer service/ service dept

Ab
ABTimmons on Mar 2, 2019

To Whom It May Concern, I am writing this email in regards to issues I am having with my wife's vehicle. We have a 2011 Ford Edge and in late October of last year (2018) while I was driving it, I had some issues with the brakes that were very unsettling. I was driving the vehicle under...

Ford Motor Company / gap insurance

Cy
Cynthia Hubeny on Feb 28, 2019

I called to see about getting my Gap Insurance refund back on Feb 3, 2019. I totaled my car on 1-4-19. The lady I talked to said I would get some money back. I called her a week and half later and a man answered. He said my Gap Insurance was cancelled. This is BS. I bought this for...

Team Ford Lincoln / car dealer

Sa
Sara Sang on Feb 27, 2019

On february 18, 2019 I bought a car 2018 ford fiesta and traded in my car 2011 ford focus. First off I was irritated because they would only give me 500 for my car that I traded in and that car was in great shape. Then they tell me that I got approved by ally auto finance and everything...

Ford Motor Company / poor customer service

Jo
Jose Rodriguez on Feb 26, 2019

Hello my name is Jose Rodriguez I'm a regular customer at Kisselback Ford in Saint Cloud Florida Address: 1118 13th St, Saint Cloud, FL 34769 Phone: (407) 892-2141 I always do my oil changes there with no problems, I recently experienced bad service, I had some work done for my 2010...

Ford Motor Company / ford focus 2013

Ru
Runlittlewolf777 on Feb 20, 2019

I have taken my Ford focus into the dealership for transmission shudder 4 times now. Since December 4th 2018 I have been without the use of this vehicle due to whitespace Ford dealership putting it off and leaving it to sit in the parking lot for WEEKS while the owner John galand bumped...

Ford Motor Company / the amount of credit given for trade in? elderly abuse, taking advantage of elderly.

Je
Jerry Fusek on Feb 16, 2019

Given Lease agreement documents to sign after waitinf5 plus hours for the figures NOT completed documents, NEVER explained the documents, just put them in front of me to sign, and then handing me a check for $3000.00?? Having to wait hat long, I was hours past my lunch meal, being diabetic...

Ford Motor Company / service

Be
Beej1971 on Feb 14, 2019

I am amazed of what I just dealt with. I purchased by custom ordering a 2016 mustang gt premium with the performance pack and took delivery in 2015 Nov. I also purchased the extended Ford Warranty with 10 yr 125k mile coverage. I have never had any issues with the car and I love it very...