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Ford Motor Company Customer Service

Ford Motor Company

P.O. Box 6248
United States - 48126

Customer Support Phone Numbers

1800 771 199(Ireland)
15 7
133 673(Australia)
6 4
3 1
1800 107 363 673(Philippines)
4 1
1800 588 888(Vietnam)
0 2
2 1
2 4
+1 800 392 3673(United States)
489 341
21 12
+44 203 564 4444(United Kingdom)
3 4
+64 800 367 369(New Zealand)
1 0
3 1
1 1
1 1
1 0
0 4
2 0
+31 707 703 777(Netherlands)
0 0
1 1
0 0
0 1
0 0
+41 445 111 445(Switzerland)
0 1
7 3
+65 63 762 233(Singapore)
3 0
+27 860 011 022(South Africa)
7 1
+82 16 006 003(South Korea)
0 0
+54 800 888 3673(Argentina)
1 0
The Canadian Road, P.O. Box 2000, Oakville, Ontario, Canada L6K 0C8

United Kingdom
Royal Oak Way South, Daventry, Northamptonshire, NN11 8N

Elm Court, Boreenmanna Road, Cork, T12HHW2

Customer Relationship Centre, Private Mail Bag 5, Campbellfield, Victoria, 3061

New Zealand
Private Bag 76912, Manukau City 2241, New Zealand

Hunderenveldlaan 10, 1082 Brussel

Borupvang 5 D-E, 2750 Ballerup

TSA 64702, 92729 NANTERRE cedex

Postfach 71 02 65, 50742 Köln

Via A. Argoli № 54, 00143 Roma

T.a.v. CRC, Postbus 175, 1180 AD Amstelveen

Postboks 514, 1410 Kolbotn

ul. Moskovskaya, 18, a/ya 64, g. Khimki, Moscow region, 141402

Aptdo. de Correos № 3, 46700 Gandía (Valencia)

Box 4023, 169 04 Solna
Geerenstrasse 10, Postfach, 8304 Wallisellen 

S.P. Koil Post, Chengalpattu – 603204, Tamil Nadu, India

305 Alexandra Road, Singapore 159942

South Africa
PO BOX 411, Pretoria 0001

Ford Motor Company Complaints & Reviews

Ford Motor Company / 2013 ford f150

Paul Rozanski on Dec 8, 2018

In March of 2014, I bought a brand new (left over) 2013 F150 with 4 wheel drive. About 2 or 3 months after I bought it, I noticed a very intermittent humming sound coming from the drive train. I brought it to Langway Ford in Auburn MA (where I bought it, now called Prime Ford) and they...

Ford Motor Company / 2012 ford fusion sel

Hogie1 on Dec 4, 2018

I was driving my Fusion at about 40 MPH with cruise control turned on, but not engaged. I placed my foot on the gas pedal all the way down to pass a car. When I took my foot off the gas petal, my accelerator was stuck. I placed my foot on the brake and then put the car in neutral. The...

Ford Motor Company / purchased ford edge 2017

zeljko on Dec 3, 2018

Hello, This is my first experience with Ford, and I have to say two days after not pleasure. I purchased used Ford Edge 2017 Saturday 102/01/2018 around 2:00pm.This morning on way to work my wife realize there is chip(crack) on windshield on bottom on her side (passenger) .I said don't...

Ford South Africa / kuga

neels1234 on Dec 3, 2018

Another "kuga" failure After another frustrating day trying to sort out my "kuga" problem, I am forced by ford to go the way of social media (hellopeter, facebook, radio and newspapers.) ford should be accustomed by now to put out fires regarding "kuga" problems. I recently took my ford...

Ford Motor Company / 2014 ford escape

lms1069 on Dec 3, 2018

Since the spring of 2018 my transfer case started going bad. This is a $1000 fix that I know many other Escape owners are having. I contacted Ford for financial assistance which they declined any kind of help. This is a costly repair that is unfair for myself and other 2014 Escape owner...

Ford Motor Company / purchase

B734# on Dec 2, 2018

Hello, I am a Ford Motor Company Employee of 30 years. My brother in law Mark Snyder honorably called me wanting to purchase a Ford vehicle since I have worked for Ford for 30 years, I told him that he could get an A plan discount. He lives in Florida, and he went online and found a Ford...

Ford Motor Company / reimbursement for recall

Trisha Navarrette on Dec 2, 2018

2 recalls on my Dodge Challenger had to be fixed by dealer in LaJunta Co. Since we have no dealer here. & it was unsafe to drive. I pd. $364 on a tow on 6/25/18, they told me would be reimbursed. All doc. were sent in, and by Oct I was still waiting. I called and they had me resubmit docs. Because my claim was lost. It's now Dec. and still no luck.

Ford Motor Company / 2015 fusion shifter cable recall (18s20)

AGomez on Nov 30, 2018

June 17, 2018: I pull up to the gas pump, put my vehicle in park, turned the car off and took my foot off the brake. As I'm opening the door, the vehicle starts rolling backwards. I reverse to a safe location to get towed to the dealership, at 8 PM on a Sunday, having to work the next...

Ford Motor Company / lorenzo ford - homestead florida

Bobbe on Nov 30, 2018

I had my oil changed, I'm an advantage customer member # 199 611 974... They first took my spare tire & then I forced them to replace it with a new one, since it only had 6 month of wear on it... SO i accepted there offer to replace the stolen tire. 2 weeks later I open the hood to add...

Ford Motor Company / ford escape ignition problem

MansfieldSimmons on Nov 28, 2018

Thousands of these cars have experienced ignition failure and no recall or other assistance has been offered by Ford. Dealers say steering column has to be removed or replaced at great expense. Ignition switch can be purchased at parts store for under $100. Why can it not be simply...

Ford Motor Company / online and phone customer service

phenderson2345 on Nov 27, 2018

I work for a Ford dealership (in sales), and I've only had one experience in the past that comes close to how bad this one has been. That was AT&T. But I think Ford takes the cake after this one. First of all, it's sad that when I pull up the "customer service" page that you see 1 star...

Ford Motor Company / faulty hydraulic control unit - complete loss of brakes

Cheryll Davies-Stanek on Nov 27, 2018

To Whom is May Concern: I own a 2011 Ford Edge SEL. I have owned it for 2 years and over the course of the 2 years, several times I have had incidences where the Brake Pedal all of a sudden goes all the way to the floor before it feels like the brake engages and the vehicle starts to slow...

Ford Motor Company / ford kuga recall

Coenraad Anderson on Nov 21, 2018

Good day I urgently need an update on my car that has been in for a recall since the 5th of November at Human Auto in Bloemfontein. Apparently there is replacement of the gearbox issue. I have been getting mixed info from Ford SA and the car was supposed to be ready tomorrow, I have...

Ford Motor Company / ford fiesta 1998 ford can no longer service

Peter Knight on Nov 19, 2018

Ford fiesta flair 130 endura engine 1998 model still in good condition, ford can no longer service, contacted a number of ford dealers, say they do not have expertise to work on older models and do not supply parts. Engine revs between gear change!! Where can I get this fixed? I will not buy...

Ford Motor Company / 2013 ford edge awd

April Carrillo on Nov 16, 2018

Sudden loss of brakes causing the vehicle to not slow down or stop as it should. Almost had an accident. Had to swing car into a nearby driveway that happened to be uphill and gravel to slow car down because had no pedal. Had to pump brakes over and over. Cut off car. Check fluid and it...

Ford Motor Company / 01 expeditionxlt taken to galpin ford for smog issue. they performed incomplete repairs

James Nicholas on Nov 16, 2018

invoice nunber935938 I filed a case number about this issuecas15851253. I paid for repairs, but still cant pass smog. I was told to take it elsewhere, but was not given back my monry. ford techs cant repair ford product. I really wasn't trying to get back money. FIX MY CAR. the suv run...

Ford Motor Company / customer satisfaction program 18n03

ChuckZastrow on Nov 14, 2018

As part of the Customer Satisfaction Program, I received a letter informing me of a recall (#17S33) related to a 2015 F150 (VIN 1FTEW1EF8FFA69922) . The letter indicated that the letter was sent to me because "our records indicate that you are the current owner". I had leased that vehicle...

Ford Motor Company / battery exploded

sandvik on Nov 13, 2018

my son has a 2018 ford explorer works a police dept in clifton nj works 7 to 7 am shiftson sunday came out of work and the truck would nt start because the terminal expolded our first frost called his best freind to take him for a battery got one at auto zone he called ford for...

Ford Motor Company / recalls

Carl Alston on Nov 13, 2018

Recall 18S20. Per this recall the cable bushing detaches or degrades. Per the Courtesy Ford dealership it was the cable bushing that was bad causing damage to front end of car. Per Ford rep my VIN was not affected but the technician diagnosis says that is not true. I paid $253.00 out of...

Ford Motor Company / recalls

ZzZzeee on Nov 12, 2018

I received a recall for my 2015 F-150 (17S33/NHTSA Recall 17V-652). When I called the dealer, I was told it can only be done during the week and that it would take 3-4 hours. I have no other vehicle and have a full time job 34 miles from my home. I would have to rent a car for the day...