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Ford Motor Company Customer Service

1249 Reviews

Ford Motor Company

P.O. Box 6248
Dearborn
Michigan
United States - 48126

Customer Support Phone Numbers

1800 771 199(Ireland)
10 5
133 673(Australia)
5 3
3 0
1800 107 363 673(Philippines)
3 1
1800 588 888(Vietnam)
0 2
2 0
2 1
+1 800 392 3673(United States)
415 258
13 8
+44 203 564 4444(United Kingdom)
1 2
+64 800 367 369(New Zealand)
1 0
0 0
0 1
0 1
1 0
0 3
1 0
+31 707 703 777(Netherlands)
0 0
1 0
0 0
0 0
0 0
+41 445 111 445(Switzerland)
0 1
4 3
+65 63 762 233(Singapore)
2 0
+27 860 011 022(South Africa)
4 1
+82 16 006 003(South Korea)
0 0
+54 800 888 3673(Argentina)
1 0
Canada
The Canadian Road, P.O. Box 2000, Oakville, Ontario, Canada L6K 0C8

United Kingdom
Royal Oak Way South, Daventry, Northamptonshire, NN11 8N

Ireland
Elm Court, Boreenmanna Road, Cork, T12HHW2

Australia 
Customer Relationship Centre, Private Mail Bag 5, Campbellfield, Victoria, 3061

New Zealand
Private Bag 76912, Manukau City 2241, New Zealand

Belgium
Hunderenveldlaan 10, 1082 Brussel

Denmark
Borupvang 5 D-E, 2750 Ballerup

France
TSA 64702, 92729 NANTERRE cedex

Germany
Postfach 71 02 65, 50742 Köln

Italy
Via A. Argoli № 54, 00143 Roma

Netherlands
T.a.v. CRC, Postbus 175, 1180 AD Amstelveen

Norway
Postboks 514, 1410 Kolbotn

Russia
ul. Moskovskaya, 18, a/ya 64, g. Khimki, Moscow region, 141402

Spain
Aptdo. de Correos № 3, 46700 Gandía (Valencia)

Sweden
Box 4023, 169 04 Solna
 
Switzerland
Geerenstrasse 10, Postfach, 8304 Wallisellen 

India
S.P. Koil Post, Chengalpattu – 603204, Tamil Nadu, India

Singapore
305 Alexandra Road, Singapore 159942

South Africa
PO BOX 411, Pretoria 0001
Plus

Ford Motor Company Complaints & Reviews

Ford Motor Company / Ford F150 lease

Jo
John Winder on Aug 20, 2018

All of the regional Ford dealers are advertising a 2018 Ford F-150 XL SuperCrew STX 4X4 $209 /mo. for 24 mos. Ford Credit Red Carpet Lease $3189 Cash Due at Signing 2.7L V6 EcoBoost w/Sport Pkg. expires 9/4/18 I have contacted at least five dealers within 50 miles of my 17701 zip code...

Ford Motor Company / The Mustang Bullitt

Jo
John Rinaldi on Aug 20, 2018

Thing arn't bad enough at Ford than why in God name do you let your franchisees price gouge. Apparently it seems to be the American way i guess. It's utterly appalling that you guy's would allow this practice too go on. I believe it's called capital greed. It's not enough that the dealers make...

Ford Motor Company / extended warranty

Pr
PrincessBlanca on Aug 18, 2018

My vehicle has extended warranty coverage for another 7, 000 miles. My car recently started cutting off and then wouldn't start (all in a matter of 30 minutes). I had it towed to local Ford dealer. Guess what...needs a new motor. I was told that I needed to provide 60, 000 miles worth of...

Ford Motor Company / service at ford jamaica queens

Ke
KELLIE20 on Aug 18, 2018

I brought my explorer to have the pillar panel fixed at queens ford service in jamaica. This is about the fifth time i brought my car there for something to be fixed where i had to go back again to have is fixed for the same thing. The mechanics are incompetent and the service i...

Ford Motor Company / 2016 ford fusion check engine light

Li
Lita S on Aug 18, 2018

Two months ago my check engine light came on. My car only had 31, 000 miles so I knew it was still under warranty. I took my car to Sheehy Ford Ashand to fix the issue. Well two months later and 5 visits the issue have yet to resolved. Sheehy Ford has had my car longer than I have in the...

Ford Motor Company / 2008 mercury grand marquis 10 year repair warranty driver door module

Ma
Mary Lee Fair on Aug 17, 2018

THIS IS SIMPLY ANOTHER COMPLAINT THAT I FOUND SIMILAR TO MINE. The Complaint in detail is attached at the bottom in the file attachments. Asked by zulater350 May 11, 2015 at 02:16 PM about the 2008 Mercury Grand Marquis LS Question type: Maintenance & Repair My 2008 Grand Marquis has a...

Ford Motor Company / scam in ford venne when providing service

Az
Aziz Elimadi on Aug 17, 2018

I have a ford Fiesta that does not want to start because it indicates that "vehicule is not in Park" when in fact the shifter is in Park. 18 Jul 2018, I went to VENNE FORD in Repentigny in CANADA to repair the car. They told me that TCM should be changed as was a call from Ford Company...

Ford Motor Company / 2018 ford explorer platinum satellite radio

Db
D. Boyd on Aug 16, 2018

I purchased a new 2018 Explorer Platinum in February. Early August the satellite radio completely quit. When they ran diagnostics, it resulted in code "SSM 47451", which basically says "we are aware, do not attempt repair at this time"... Ford Motor Company refuses to send dealer a...

Ford Motor Company / 2016 ford fusion -18s20

Ki
Kimmie Carr on Aug 16, 2018

Contacted ford about the advanced notice on the gear shaft bushing cable to try and get my vehicle fixed bc I had already experienced the problem b4 I knew it had a safety recall, can't drive the vehicle, had the vehicle towed to the dealership and no one can seem to help me with thi...

Ford Motor Company / service performed by ford dealership at yuba city, ca

Am
Amarjit Girn on Aug 16, 2018

Hello, my name is Amarjit Singh. I have 2014 Ford Escape. On 8/8/2018 I went for my oil change and coolant recall service. I dropped my vehicle in the morning and picked up later in the evening. That time it was fine. On 8/9/2018 when I was driving to work, message appeared "coolantlow". I...

Ford Motor Company / 2013 ford fusion

Jp
JP savage on Aug 16, 2018

Our 2013 Ford Fusion caught on fire two months ago ( 6/10/2018). We had it towed to a mechanic that regularly maintenance's our vehicles and contacted our insurance. The adjuster accessed the damage, cut the Insurance check and the mechanic ordered the parts. Were now on two months waiting...

Ford Motor Company / brake booster

Vi
Vilma Black on Aug 16, 2018

I have a 2010 MKX and my vehicle refused to stop. I almost hit a lady with her baby in a stroller. I called Sean at Lens Stroller in Owings Mills, Maryland and he told me my VIN number is not in the system so my car is not covered under the recall for 13NO2. Now I am stuck, it is not...

Ford Motor Company / handbrake 2017 ford figo

An
Andre Myhill on Aug 16, 2018

I purchased a new Ford Figo for my Driving School in October 2017. I have been absolutely delighted with the performance of this vehicle and first hand references from my pupils have resulted in them purchasing Ford Figos' These can be reviewed on my web site - In general I have been...

Ford Motor Company / 2013 ford explorer sport

My
Mylys1022 on Aug 16, 2018

My entire spare tire area I found was filled with water. I noticed my trunk wet periodically. Husband took it apart and found 8 inches of water under the spare and a ton of rust everywhere! My carpets are completely ruined and disposed of due to mold and mildew. According to hundreds of...

Ford Motor Company / 2018 ford f-150 lariat

Di
Dickster on Aug 15, 2018

Bought truck in Feb 2018. List was 64K. Took a trip from Colorado to Minn. 2400 miles. It cost us about 1200.00 in gas not to mention the time wasted in gas stations. We averaged 7.3 mpg. How sick is that. Glove box would not stay shut, horn and lights went off so was unable to lock door...

Ford Motor Company / sold a faulty 2018 ford escape

Be
BeckyJohnson4 on Aug 15, 2018

Issue: The temperature display inside the car on the dashboard displays and drops to a much lower temperature than what the true temperature is outside; resulting in only hot air blowing inside the car. Trigger: When the car has been idle (in park or brake pedal) for 2-5+ minutes. (e.g. At a...

Ford Motor Company / ford fiesta

St
Stephy1981 on Aug 15, 2018

I would just like to know, why would you continue to sell a car that has had electrical problems and transmission problems. Now I have purchased a car that I can't seem to fix or get rid of because I owe to much. I've have the clutch valve replaced twice and what do you know, it's no...

Ford Motor Company / explosion system problem

Va
Vannguyen0609 on Aug 15, 2018

Re: Ford Fiesta 1.5 Sport 2015; frame no. RL05SBBAMFUR05794; vehicle no. UEJD05694 Hi dear, On 1st Feb of 2016, i purchased one car from your dealer in Hanoi, Vietnam (Ford Thanh Xuan, Hanoi). This is normal and in good use until last month (Jul 2018) when we found that the explosion system had...

Ford Motor Company / ford eco gearbox

Il
Ilana Pretorius on Aug 15, 2018

I took my car for a service in Jan 2018. A week later my gearbox / clutch gave problems, I took my car back and booked it in under warranty to get fixed (report showed I needed the clutch replaced) my car was with them for 2 weeks, finally got it back Feb 2018 and the clutch was still...

Ford Motor Company / water in the fuel tank /capless gas tank

Ma
Maria Elena Johnson on Aug 14, 2018

We the first owners of a 2011 Ford Escape. It was a great vehicle until about 6-8 months ago when it began to sputter or suddenly seemed to lose speed. This was infrequent enough we blamed it on the cold, dry fall and winter days. Suddenly one wet, spring morning the car would not turn on;...