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Ford Motor Company Customer Care Service

Ford Motor Company

P.O. Box 6248
United States - 48126

Customer Support Phone Numbers

+1 800 392 3673(Ford & Mercury United States) 280 127
+1 800 521 4140(Lincoln Concierge United States) 12 8
+1 800 565 3673(Ford and Mercury Canada) 19 10
+1 800 387 9333(Lincoln Service Canada) 3 6
+1 888 658 6554(Lincoln Concierge Canada) 6 5

Ford Motor Company Complaints & Reviews

Ford Motor Company / 2018 ford raptor

kmacia on Feb 20, 2018
only got 300 miles on it and the transfer case leaking oil not happy at all because i live 40 miles away from closest dealer and work all week and cant find time to bring it to them then have to find a way home? At $70000 i would think these things would be built a little better than thi...

Ford Motor Company / tires

LP Jr. on Feb 19, 2018
I purchased a 2017 Escape new. The car is excellent except for the tires (Michelin) brand. After service, which by my choice I perform at 5k intervals which includes tire rotation. The vehicle currently has 28k on it and the tires need replaced, at a price of $505.00 after 30% pro-rated by...

Ford Motor Company / 2013 ford fusion 4d titanium

Tammy Vernon on Feb 19, 2018
VIN 3FA6P0K94DR317955 After the car has been running and then sets for an hour the problem occurs. You start up, run for about 200 feet and then it will stall. You are on the highway at this time. You have to put the car in park while on the highway, press the brake and it will restart. It doe...

Ford Motor Company / recall service damage

Lizz Smead on Feb 18, 2018
The Pruitt Ford Dealership in Burkburnett, TX completely destroyed my grille. I am a full time college student and my parents took my truck in, as my truck was not working due to a recall. They fix the recall and they bring me my truck back and my grille on my truck was completely torn up...

Ford Motor Company / 2016 ford explorer xlt

davidma62 on Feb 18, 2018
I have several concerns regarding my 2016 Ford Explorer FWD 4DR XLT. The most recent, and most likely a related issue to the first occurrence/event, is a steering rack gear issue that is recommending to be replaced (Feb 2018). This vehicle is used as a commuter vehicle- and occasionally...

Ford Motor Company / i’m complaining about the ford f-150 xlt the radio has shut off on me and the doors have stuck and lastly the engine reversed while in park.

Dewayne Dickerson on Feb 17, 2018
About 3-4 weeks ago I called the service officer due to the fact that the radio shut off on me while in the middle of an business phone call. I also had a problem with the drivers door sticking. I also informed them the engine was increased in speed while I was driving. So they looked at...

Ford Motor Company / 2006 ford ranger

lynn2414 on Feb 16, 2018
I am complaining regarding case # 13985352-T8F7B9. Our 2006 Ford Ranger was recalled for the 3rd time regarding airbags. This time it's for both driver's and passenger's sides. Kenny Ross Ford in 15234 told us to bring the truck in on 1/23/2018 to have the airbags replaced. They called u...

Ford Motor Company / loose mountains /loose engine or gearbox

Wellington sifelani on Feb 16, 2018
I towed my car to woodmead ford fury on Monday 29 January 2018 to replace a clutch but I was told to wait for the date I booked in for the car which was 02/02/2018 I waited for thursday they phoned me that they are busy with my car I was happy because I lease the car from wesbank Thursday...

Ford Motor Company / focus st

John377 on Feb 13, 2018
I bought a brand new focus st i bought this car because i want it so after driving it for 2 months i have noticed their is a human hair underneath the paint in the dash of the car this is absolutely disgusting when you go to a restaurant and you get hair in your food you get a free meal...

Ford Motor Company / 2017 fusion gps

sg48ma on Feb 12, 2018
I purchased a 2017 Ford Fusion in April of 2017. The car was equipped with the $795 GPS in dash system. I was told that there were updates for the maps that could be purchased and I had no problem with that. The problem is that there are no updates and the maps on the system are at least 2...

Ford Motor Company / ford 150 2016

C Coleman on Feb 11, 2018
I have been having major issues with my ford 150. 2016 single cab, that I brought brand new, I'm very unpleased with my truck, I have had issue after issues, first time the master clylinder went out on the highway, other issues with my motor exhaust etc, on 2/09/2018 my passanger side door...

Ford Motor Company / recall on 2012 escape led to additional necessary repairs not covered

Lisa Kizer on Feb 9, 2018
I have sent a letter to Mark Fields, Ford Corp, with no response. Here is the letter content: Ford Motor Company Attn: Mark Fields Customer Relationship Center P.O. Box 6248 Dearborn, MI 48126 Dec 29, 2017 Dear Mr Fields, I want to start on a very positive note. I bought my first...

Ford Motor Company / ford knows about engine failure on ford f-150

ehrgott on Feb 9, 2018
I know our Ford F-150 is old 2004, but why would they sell it to us for a high price if they know they have faulty engines? We feel they have violated our rights as consumers. They dressed the truck up inside and out to make it look nice knowing perfectly well the engine would have issue...

Ford Motor Company / 2014 f-150 3.5l throttle body failure

Aaron Agenten on Feb 8, 2018
I have a 2014 F-150 (V.I.N. 1FTFW1ET3EFA84580) with the 3.5L Ecoboost engine. This past Monday, 02/05/18, I was on my way home from a vacation pulling a trailer in a remote area. I experienced an engine code P2112 signaling the failure of the electronic throttle body. I was able to "limp"...

Ford Motor Company / 2008 ford fusion

J Jenkins on Feb 8, 2018
I inherited a 2008 Ford Fusion with low miles. I have had it for about 2 years and it now has about 82000 miles on it. Engine started running rough so I took it to a local shop (not a Ford Dealership). They analyzed the car and said a coil needed to be replaced. I okayed the repair and wa...

Ford Motor Company / new car sales

DonnaSmith on Feb 7, 2018
I contacted Velde Ford in Vero Beach To to check availability of a vehicle and to set up an appt for a test drive the next day. 2017 v6 Mustang. Was contacted several times by phone and email by the internet service manager and salesperson. I was quoted the price in an email of the vehicle...

Ford Motor Company / transmission in my 2004 ford explorer

Village man on Feb 7, 2018
02/08/2018 To whom it may Concern: Good Afternoon. My name is Donald L. Swingle, 53 years old, and resident of Pennsylvania, I have been employed as the District Equipment Manager for the Pennsylvania Department of Transportation for 33 years. I purchase and repair a great fleet of...

Ford Motor Company / refused warranty work

Harry Bickord on Feb 5, 2018
Bought a 50k 2016 f150 at hammonaset ford in Madison ct, truck developed a problem, does not have duel climate control, blows hot air out of passenger side vents and ice cold on drivers side, I am a certified ford Tec, I now work elsewhere but have owned Ford's since I was 16 I am 50 now...

Ford Motor Company / service in your showroom in qatar

Sven Gabriel Dorn on Feb 5, 2018
Dear sir or madam, I am contacting you regarding to a problem with my car. I am the owner of the 2016 ford f 150 shelby (vin: 1ftew1ef8gkd19717). this car was bought at jordan ford in san antonio and then brought to qatar. Two weeks back the engine light was going on. therefore, I brought the...

Ford Motor Company / 2014 ford fusion

Tinatuna15 on Feb 4, 2018
I purchased a ford fusion new from mike raiser ford here in Lafayette, in. I started noticing something right away. When I would start the car it would act like it would not want to start, when I asked about this they told me it was needing to adjust, like it was turned off in mid cycle. I...

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