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Ford Motor Company Customer Care Service

Ford Motor Company

P.O. Box 6248
United States - 48126

Customer Support Phone Numbers

+1 800 392 3673(Ford & Mercury United States) 212 90
+1 800 521 4140(Lincoln Concierge United States) 9 3
+1 800 565 3673(Ford and Mercury Canada) 15 3
+1 800 387 9333(Lincoln Service Canada) 3 4
+1 888 658 6554(Lincoln Concierge Canada) 5 2

Ford Motor Company Complaints & Reviews

Ford Motor Company / can't get any help from the local ford dealerships

SexyWife on Oct 19, 2017
Chrome coming off of wheel, Ford emblem on front of truck is coming off between the O and the R, and a scratch on driver door handle from: Christina Piper to: luke.feeney@lindsayautogroup.com date: Mon, Oct 2, 2017 at 4:27 PM subject: From Christina Piper mailed-by: gmail.com Tammy Campbell from Don Vance...

Ford Motor Company / 2015 ford explorer with 36,500 miles - interior door panel covers unglued

Lauren Pall on Oct 19, 2017
We have been a Ford Family since the 70's and trust that Ford will stand behind their products. Back in June, I took my Explorer to local dealer for inspection, oil change, etc. At the time I reported that the passenger door interior panel was coming apart from the frame around the window...

Ford Motor Company / door latch

shortrib on Oct 19, 2017
Hello my name is Renee sent your co. a email about the door latch on my 2008 lincolin mkz the door just came open while driving I was told because of the miles that it was a wear issue so I had it repaired out of pocket. Now on CBS Morning news said that Ford motor company have a massive...

Ford Motor Company / service at dealership

Mrs.Day on Oct 18, 2017
Gus-Machado-Ford-of-Kendall I originally purchased my 2016 Ford Fusion at the above dealership in Kendall, Florida. I was reluctant about ever going back after the way the sale went, but because I was pressured to purchase the extra warrenty to cover the vehicle for 75, 000 miles and include oil...

Ford Motor Company / 2014 ford edge vin 2fmdk3jc9eba10727

Ezekiel Cortez on Oct 18, 2017
At only 78, 345 or so miles and every scheduled maintenance done on the vehicle, last Friday afternoon there was a leak of engine coolant fluid coming out of the front left side of the engine, near the rear of the front tire. The engine coolant warning light came on warning of...

Ford Motor Company / reoccuring o2 sensor code

kimberly farmer on Oct 18, 2017
I purchased the 2012 Ford Focus SEL in 2013 (used). It has been fine, minor problems, until 2016. In 2016 the engine light started to come on. First it was the ECM, that was fixed. Then a few months later the O2 sensor came on yet again. It was the actually the sensor. So I took it into...

Ford Motor Company / 2012 f150 rear window shattereddefrost unit

Diana Schwarz on Oct 17, 2017
We have been a Ford family since 2000 with our first F150 and never had this type of problem in the 12 years we had it. Our 2012 Ford F150 Saturday 10/14/17 driving in 40 degree weather a large gunshot type of noise occurred in the truck - front window defroster was on briefly and maybe...

Ford Motor Company / my 2015 ford focus

Colton Soule on Oct 17, 2017
I bought my car brand new and I have had multiple transmission issues and electronic issues they could never fix the issues on the first or second try and now I am dealing with customer service which sucks it like pulling teeth trying to contact them I'm so disappointed and mad to the...

Ford Motor Company / transmission

Laura's Lemon on Oct 17, 2017
In santa rosa california so me a lemon... They sold me a ford focus titanium.2014 nalin recalled the transmission is shot I had a replaced and two weeks later shot again. The car only has 20, 000 miles on it can you believe that car is a piece of [censor] it's dangerous I feel unsafe put...

Ford Motor Company / 2006 eddie bauer expedition spark plugs

Joe Giallella on Oct 16, 2017
Dear Mr. Hackett: I have been a ford vehicle owner since 1983, owning several cars and SUV’s over the last 34 years. I now have a 2006 Eddie Bauer Expedition. I can’t believe that Ford, which engineered these SUV’s, is passing the cost of these broken spark plugs. I have gone to several...

Ford Credit / reinstatement of loan

Tory504 on Oct 16, 2017
Ive been hurt and out of work fighting for my workers comp and was 68 days behind so they repoed my car. Im $1200 behind. I called and explained the situation to them and tried to get the loan reinstated but at same time i was on the phone a friend of mine (the one who actually was going...

Ford Motor Company / bad customer service and a management

Dino p on Oct 16, 2017
Bad customer service and bad management. Went in for a airbag recall. Left my car at the dealership overnight 10/1/17 so that the work can be done on Monday morning. Received a call the following day in the afternoon that they couldn't start my car in the morning. John the service advisor...

Ford Motor Company / ford fusion energi 2017

2017Jerry on Oct 15, 2017
When I first bought my 2017 Ford Fusion Energi EV I would get 21 EV miles at full charge. My car is only 3 months old, now I'm only getting 12 EV miles. I went to the dealership because I bought the service agreement, the extended service warranty ... etc. I was told the reason I'm getting...

Ford Motor Company / nfl & hidden donors to anti trump movement

Joseph on Oct 15, 2017
In the past eight years I have purchased five new vehicles from the Ford Motor Company. If I had known they were going to support the NFL players in disrespecting the American Flag I would have made other choices. As a veteran I feel Ford Motor Company has disrespected me and all of the...

Ford Motor Company / poor service

Boyd Bowen on Oct 14, 2017
On Wednesday, October 11, 2017, I paid for an oil change, a tire rotation, & fluid top off on my F-350. When I got home, I checked the truck over. There was oil on the hood, the grill, and the fender. And the Tires were not rotated. I called the service manager the same afternoon to...

Ford Motor Company / nfl sponsorship

Jake21 on Oct 14, 2017
As a current owner of 3 ford vehicles I cannot begin to tell you how disappointed I am in your continued sponsorship of the nfl and the players who continue to disrespect the flag and everything it stands for. I am currently in the market for a new F150 but will not be purchasing one at...

Ford Motor Company / 2008 f350 diesel super duty

Fruiterer on Oct 14, 2017
I purchased the truck "fully loaded " and spent almost $70, 000.00 for the truck. 6.4 liter diesel, 4x4, power everything, crew cab, leather, oversize aluminum wheels, 8' bed, moon roof, navigation etc. I wanted a pristine tough duty truck to pull my race car trailer. I always garaged the...

Ford Motor Company / ford supports players right to protest

Travis Keane on Oct 13, 2017
I disagree and ask that you take back your support. As an employer, you have the right to subject your employees to "rules". If a Black employee were to suddenly say he is protesting the shooting of a Black man in East Overshoe because it was questionable and to stop working and shut down...

Ford Motor Company / nfl support

lotto6799@yahoo.com on Oct 13, 2017
I am VERY disappointed with Ford continuing to support the NFL when they cannot be bothered to respect the National Anthem or Flag of the country that makes them able to do what they do. I spent 22 years serving my country and am sick and tired of seeing spoiled brat millionaire...

Ford Motor Company / ford explorer

Bkrup on Oct 13, 2017
I received an advertisement from Southgate Ford there are no exclusions listed and I called and went told the I wanted said car, they went on to tell me to get my ford pin and I had already been approved. I did so they said they would have the car today. Well they don’t and they are giving...

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