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Ford Motor Company Customer Service

1385 Reviews

Ford Motor Company

P.O. Box 6248
Dearborn
Michigan
United States - 48126

Customer Support Phone Numbers

1800 771 199(Ireland)
14 6
133 673(Australia)
5 3
3 0
1800 107 363 673(Philippines)
3 1
1800 588 888(Vietnam)
0 2
2 0
2 2
+1 800 392 3673(United States)
467 316
18 10
+44 203 564 4444(United Kingdom)
3 3
+64 800 367 369(New Zealand)
1 0
2 0
0 1
1 1
1 0
0 4
2 0
+31 707 703 777(Netherlands)
0 0
1 1
0 0
0 1
0 0
+41 445 111 445(Switzerland)
0 1
6 3
+65 63 762 233(Singapore)
3 0
+27 860 011 022(South Africa)
6 1
+82 16 006 003(South Korea)
0 0
+54 800 888 3673(Argentina)
1 0
Canada
The Canadian Road, P.O. Box 2000, Oakville, Ontario, Canada L6K 0C8

United Kingdom
Royal Oak Way South, Daventry, Northamptonshire, NN11 8N

Ireland
Elm Court, Boreenmanna Road, Cork, T12HHW2

Australia 
Customer Relationship Centre, Private Mail Bag 5, Campbellfield, Victoria, 3061

New Zealand
Private Bag 76912, Manukau City 2241, New Zealand

Belgium
Hunderenveldlaan 10, 1082 Brussel

Denmark
Borupvang 5 D-E, 2750 Ballerup

France
TSA 64702, 92729 NANTERRE cedex

Germany
Postfach 71 02 65, 50742 Köln

Italy
Via A. Argoli № 54, 00143 Roma

Netherlands
T.a.v. CRC, Postbus 175, 1180 AD Amstelveen

Norway
Postboks 514, 1410 Kolbotn

Russia
ul. Moskovskaya, 18, a/ya 64, g. Khimki, Moscow region, 141402

Spain
Aptdo. de Correos № 3, 46700 Gandía (Valencia)

Sweden
Box 4023, 169 04 Solna
 
Switzerland
Geerenstrasse 10, Postfach, 8304 Wallisellen 

India
S.P. Koil Post, Chengalpattu – 603204, Tamil Nadu, India

Singapore
305 Alexandra Road, Singapore 159942

South Africa
PO BOX 411, Pretoria 0001
Plus

Ford Motor Company Complaints & Reviews

Ford Motor Company / Peeling paint

Mi
Miche2018 on Oct 19, 2018

2013 explorer sport tuxedo black paint is bubbling and peeling on front of hood, side of hood and lift gate. This car is "my pride and joy", it is immaculate inside and out the paint is now peeling off to the bare metal! No car should do this, especially one that cost this much! I am the...

Ford Motor Company / canister vent hose

Ms
Ms Alsteen on Oct 19, 2018

I have seen several reviews on cod P1450, as well as on my vehicle. Ford has to know this is an issue but has not but out a recall. this is going to cost me $100 to fix a $38 part. this is taking advantage of ford auto owners. Evaporative emissions canister vent hose has a LONG history of...

Ford Motor Company / 2013 F-150 Lug Nuts

Gg
Ggg11 on Oct 19, 2018

Lug nuts are swollen, impossible to remove tire with tire wrench. Required to encur significant costs at garage to get lug nuts off. There is a design flaw in the lug nuts provided with this vechile making it costly having to be towed when having a flat tire because the wrench doesn't fit...

Ford Motor Company / service department

Jk
Jkincaid on Oct 18, 2018

My 2015 ford escape would not go forward or backwards and the transmission light was on. I was not around where i bought it at so i took it to the closest Ford which was Mountaineer Ford and they were RUDE! They told me that it was a 3 week wait. I said ok, i have the extended warranty on...

Ford Dealership / service and work on my wiring of the pcm and cluster

Cu
Cuban man on Oct 18, 2018

2002 Ford expedition went in to the Ford dealership for service on my cluster and then offered to fixs my PCM because they said it was not working. So Ford dealership had my truck for two months and I had paid them for there full work $2, 750.00. on September 29, 2018 time was 6:00pm when...

Ford Motor Company / dealerships and ford credit

Ja
Jay Wright 11 on Oct 18, 2018

I spent my day at another dealership (Larry H. Miller Ford of Lakewood) trying to trade in my 2015 king ranch today and I figured I would drop you a line and let you know how things are at Ford dealerships and Ford Credit prior to me blogging about it. I went in today looking to make a...

Ford Motor Company / tulsa oklahoma ford dealerships (bill knight and fowler ford)

Ta
Taylor Latchford on Oct 16, 2018

I recently experienced mechanical difficulty with my vehicle. I purchased an extended warranty for my vehicle, so I could easily get my vehicle repaired quickly and easily should the need arise. I contacted Bill Knight Ford Dealership along with the Fowler Ford Dealership to look at my...

Ford Motor Company / 2017 ford focus

Es
esoxman52 on Oct 16, 2018

Having owned Fords since 1970 (currently have 3) and never having an issue 40+ years I now have my first disappointment in your product. Our 2017 Focus was initially great but now that we have 17K miles on it the transmission has progressively gotten worse. When the vehicle is cold it...

Ford Motor Company / improper coolant flush from dealership leading to high engine temp light and sloshing noise from dash

Lj
ljlmd84 on Oct 16, 2018

I have a 2010 Ford Fusion Hybrid VIN 3FADP0L30AR344745 with just over 58, 000 miles on it. I have had all scheduled maintenance and as part of that, on 10/15/18, took it to Metropolitan Ford in Eden Prairie, MN for a coolant flush. Right after I left the dealership, after having traveled...

Ford Motor Company / 2014 ford focus

Ro
Romelda Gunter on Oct 16, 2018

I have a 2014 ford focus SE. It has a faulty transmission, (car on recall). I have had the car for 3 years and I have had to pay for 1 repair out of pocket, and 2 claims which causes my insurance to go up. I was told after so many miles I will have to repair the clutch again. When I went...

Ford Motor Company / service on a warrntied 2016 ford expedition platinum

Br
BrendaClark on Oct 16, 2018

I have taken my car to THREE Ford dealerships for a problem. The car shudders when taking off and when turning hard going slow. Allieta Ford in Wellsburg, WV, Doan Ford in Morristown Oh, and Woltz wind Ford in Heildelburg PA. NONE of these service departments claimed they could find a...

Ford Motor Company / antifreeze going into motor

Mi
Misty Pelhank on Oct 15, 2018

I have a 2013 ford escape sel it has the issues with the antifreeze going into the motor. It's not on the recall list like they have and it should be. I owe way to much money on it as it is and need ford to repair my SUV like the recall. I have no warranty since it was bought used. It only...

Ford Motor Company / unable to fix air conditioning to ford everest cy 297633.

Sf
SF Jenkins on Oct 15, 2018

Ford Everest XLT 2015 was at Barloworld Ford 3 times (10, 12 and 15 Oct2018)unable to fix air conditioning. They referred me to Auto Connoisseur in Goodwood who located 2 leaks in the system. I was however shocked with the working conditions and are scared to leave my vehicle there. Would...

Ford Motor Company / 2016 ford mustang

Pa
Pambuzz on Oct 12, 2018

My 2016 Ford Mustang is back at the dealer for the 3rd fix of the AC! This issue started last year and has continued to be a problem. I've had to leave it for 2-3 days to be fixed. I'm told today by the service writer my car is just over the 3 year warranty and I have to pay a 100.00...

Ford Motor Company / 2016 f150 warranty

Nt
Nthnadair@yahoo.com on Oct 12, 2018

CAS160093000 26681395 R/o 433971 Under Magnomus Moss Warranty Act of 1975 Ford has not proved these modifications, that Ford sold me and warranted through their dealer network, caused the internally lubricated ring pinion bearing and seal failures. All Ford has proven is it allowed water...

Ford Motor Company / 2013 ford escape

Fi
Fixmyford on Oct 12, 2018

My last car was a Ford Escape. My present car is a Ford Escape. Our RV is a Ford. My husband drives a 2017 ford 150. My 2013 Escape has been serviced by ford on a regular basis. The only mistake I made was getting my 2013 at car max. I still think my ford loyalty should stand. I live in...

Ford Motor Company / 2016 ford explorer platinum

No
Noel A. Dedrick on Oct 11, 2018

I'm writing today to exclaim my complete concern and disgust regarding my current vehicle. I purchased a brand new 2016 Ford Explorer Platinum August 2016. It only has 29, 700 miles. I'm now aware the the cars battery and all 4 tires are in marginal condition and in need of replacement...

Ford Motor Company / 2016 explorer serpentine belt issue

Li
LisCraig on Oct 11, 2018

We recently had the serpentine belt on our 2016 Explorer (which only has 31, 000 miles on it) break and cut through the A/C line causing the power steering and A/C to fail while driving on I-696. We were not able to get it into a Ford dealership and were told by Royal Oak Ford they...

Ford Motor Company / 2015 ford fusion 1.5l turbocharged

Ar
armstrongxc on Oct 11, 2018

Bought my 2015 Ford Fusion (80k miles) less then a year ago and have already spent more in repairs than in car payments. Got my car serviced from a Ford dealership and since then my car has been hit major issues. The newest issue is needing a new water pump that will cost me over $800 in...

Ford Motor Company / faulty vehicle sold to me

Lo
Lorraine and Paul Hawkins on Oct 11, 2018

In 2014, I purchased a Ford Ecosport 1ltr from Fury Ford in Amanzimtoti. The mileage on the vehicle was not even 20000 km & the engine blew.Fortunately, it was still under warranty & the engine was replaced. Under two months ago, the vehicle was serviced at Kempster Ford in Durban & now the...