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Ford Motor Company Customer Care Service

Ford Motor Company

P.O. Box 6248
United States - 48126

Customer Support Phone Numbers

+1 800 392 3673(Ford & Mercury United States) 13 5
+1 800 521 4140(Lincoln Concierge United States) 2 0
+1 800 565 3673(Ford and Mercury Canada) 1 0
+1 800 387 9333(Lincoln Service Canada) 1 0
+1 888 658 6554(Lincoln Concierge Canada) 2 0

Ford Motor Company Complaints & Reviews

Ford Motor Company / Metal / Hood

Sarah Russell on Feb 18, 2017
I have a 2014 Ford Fusion just over 60k miles. I noticed the other day, the paint is starting to bubble up on the hood. This is from the metal corrosion. (According to the Ford service department) Ford will not fix the issue. This will continue to just worse over time. I have reported it...

Ford Motor Company / Classic ford sales inc

Barbara Summey Marshall on Feb 18, 2017
Vietnam Veteran James Cornelius Neely Jr purchased a Ford F150 from ClassicFord Inc on or around 11 February 2011 and put down $9000. James suffered massive stroke from Agent Orange Complications and died on or around 11 March 20ll. ClassicFordSalesInc demanded the truck back and wanted to...

Ford / Qwik park offers incompetence at customer’s expense

Poor Poor Business on Feb 16, 2017
Qwik Park (7782 Merriman Rd, Romulus, MI 48174) at Detroit Metro International Airport is one of the poorest parking operations in business. Shuttle services are not operated in time and poor behavior shift supervisor and staffs leaves me with no choice but to go with other Car rental...

Ford Motor Company / 2016 f150 transmission

Wymale on Feb 13, 2017
I bought a new 2015 Ford F-150 with a 2.7 ecoboost. After 2, 000 miles transmission would downshift so hard it sounded like it was going to come apart. I went to dealer and they said there was nothing they could do until something went wrong. I traded the truck of on a 2017 Ford F-150 in a...

Ford Motor Company / Unauthorized charge on my credit card

Par-8 on Feb 8, 2017
After 12 mos. I finally got scheduled for a driver's side airbag replacement under Recall Notice 16S03 for my 2004 Ranger. I arrived at the dealer (Casa Ford, El Paso Texas) a contacted the Service Advisor who assisted with the appointment. I also asked about having my steering wheel...

Ford Motor Company / 1998 ford windstar

Ladyd16 on Feb 8, 2017
I bought a 1998 ford windstar from terry on 10/16/2015. 10/30/15 it just went dead had to have it towed home. Then had to pay a towing company 150 dollars to tow it back to cheap cars around austin on the 11/03/20154. Put a red wire on fuse relay running to the dash in order to crank the...

Ford Motor Company / Ford fusion

Alfred Collera on Feb 6, 2017
I want to Autonation Ford Brooksville I had a 2015 Hiondi with 11.000 miles I wanted to tired of a truck they informed me they couldn't I was to up side down so I was leaving the manager said wait show hem the Fusion I looked at it the check engine light was on don't worry its a...

Ford Motor Company / Ford fiesta power steering control module failure

Wan Othman on Feb 6, 2017
Hye, I'm owner of Ford Fiesta XTR registered on Jan 2/2013. Out of the blues on last Saturday (Feb 4/2018) my Power Steering Control Module warning light pop-up followed by ESP & Hill Start Assist indicator. Communicated to SDAC Jalan Ipoh advice to tow to nearest Service Center since...

Ford Motor Company / Engine wiring harness

Dave Lord on Feb 1, 2017
My 2010 F-150 has been at the Ford dealership since Jan. 3 2017. It needs an engine wiring harness. I was told the part would be in the week of Jan. 18th. I waited and called Jan. 19th. I was told the part would be in the week of Jan. 30th. I called Feb. 1st. I'm now being told it "should"...

Ford Motor Company / Ford figo 1.4 ambiente

tracey-leigh Muller on Jan 31, 2017
Good day I am currently using a Ford Figo 1.4 Ambiente Petrol car. The petrol consumption on the car I believe is faulty. I believe that the car uses too much petrol for the distance that I travel and that travelling on a normal 120km/h. I have spoken to 3 other Ford users with the same...

Ford Motor Company / Ford Focus 2.0 auto 2014

ZarinaAli on Jan 26, 2017
My registration No. WA7049F-My car has a jerking problem and the shift of the gear is not as smooth as it should be. There is also a hissing sound in the engine. When sent to ford HQ PJ, they have changed the clutch plate which was still under warranty which I think is acceptable as they were...

Ford Motor Company / 2011 taurus sho power steering failure

Bob Gragg on Jan 24, 2017
The problems began about a year ago, at start power steering fault assist came up on dash. I could restart and all was fine for weeks, then again power steering loss.1-7-2017 steering totally failed coming around a corner. I contacted ford because I new their was a recall on this problem...

Ford Motor Company / 2006 ford freestar

MoKrissy on Jan 17, 2017
The 2004/2005 models of this vehicle were recalled, and the 2006 was not, even though they have the same torque converter and transmission as the 2004/2005 models. I was reading online of several people, with this same make/model/year, who have been left stranded due to transmission/torque...

Ford Motor Company / Mechanical part failure

John Hanekom on Jan 17, 2017
My name is john hanekom, chad hanekom's father. My son tweeted the incident this morning and someone tweeted back and said he must please write an e-mail, so I am acting on his behalf. On the 28th of november 2014 my son chad hanekom was involved in a horrific motor car accident on the n1...

Ford Motor Company / 2013 ford fusion hybrid

bobh4761 on Jan 15, 2017
Vin: 3fa6posu1dr373582 Bought vehicle in summer 2014 at bergstrom ford in wisconsin. Now in florida, hd radio needed to be reprogrammed. Took to jarrett gordon ford in davenport, fl on jan 3, 2017. Reprogram worked, but dealer advisor said no warranty coverage..Charged me $40.06. I would...

Ford / 2002 ford escape transmission

Ricky Hastings on Dec 30, 2016
This company sold ford escape. Knowing the transmission would not hold up. There are complains all over the internet from people 'who spent there money on this junk. American car company's look like all they wont is your money ' it's seams made in american has become china back in the 50'...

Ford Motor Company / 2016 ford f150 satellite radio

rhewgley on Dec 22, 2016
Ford customer service cases cas11289372 and cas11328687: the sirius xm radio (Especially on talk radio) the sound is of very poor quality. The fm and am part of the radio is very good. It is only the satellite radio that is so bad. I've had the 2016 ford f150 xlt into the dealership on...

Ford Motor Company / Extended warranty and ford service

D12192016 on Dec 19, 2016
After being denied service at bay ridge ford because the manager tried to fool me by cleaning an oil leak and pretending it wasn't there (not knowing i had it recorded), i contacted ford and was tild that the dealer is independently owned and can deny service to anyone they wish, i...

Ford Motor Company / Service

Pannell on Dec 19, 2016
I have a 2015 mustang gt, with 24, 000 miles on it. I've already had it in the shop once for numerous things a few months ago. Last month, I had to carry the car back because of a sound it was making. It was a sound coming through the radio. The service guy told me they had to orDer a part...

Ford South Africa / Service in regards to two ford vehicles

FANIE67 on Dec 15, 2016
I bought a Ford Ranger 2016 Face lift brand new it does not have 10000 km on the clock yet, as from day one the rear of the bakkie was hanging to the left i was advise by Ford SA to Switch the two rear blades around so we did at our ford dealer, after that the rear of the bakkie wa...

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