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Ford Motor Company Customer Service

Ford Motor Company

P.O. Box 6248
Dearborn
Virginia
United States - 48126

Customer Support Phone Numbers

1800 771 199(Ireland) 17 9
133 673(Australia) 6 4
8800 500 4201(Russia) 3 1
1800 107 363 673(Philippines) 4 1
1800 588 888(Vietnam) 0 3
800 0444 3673(UAE) 2 1
1800 112 3673(Mexico) 2 5
+1 800 392 3673(United States) 550 388
+1 800 565 3673(Canada) 23 15
+44 203 564 4444(United Kingdom) 5 4
+64 800 367 369(New Zealand) 2 0
+43 120 609 2424(Austria) 3 2
+32 24 822 000(Belgium) 1 1
+45 43 582 000(Denmark) 1 1
+33 800 005 005(France) 1 0
+49 221 9999 2999(Germany) 0 4
+39 800 224 433(Italy) 2 0
+31 707 703 777(Netherlands) 0 0
+47 80 056 105(Norway) 1 1
+351 808 200 556(Portugal) 0 1
+34 902 442 442(Spain) 0 1
+46 317 071 010(Sweden) 0 0
+41 445 111 445(Switzerland) 0 1
+91 446 740 3333(India) 8 3
+65 63 762 233(Singapore) 4 0
+27 860 011 022(South Africa) 10 1
+82 16 006 003(South Korea) 0 0
+54 800 888 3673(Argentina) 1 0
Canada
The Canadian Road, P.O. Box 2000, Oakville, Ontario, Canada L6K 0C8

United Kingdom
Royal Oak Way South, Daventry, Northamptonshire, NN11 8N

Ireland
Elm Court, Boreenmanna Road, Cork, T12HHW2

Australia 
Customer Relationship Centre, Private Mail Bag 5, Campbellfield, Victoria, 3061

New Zealand
Private Bag 76912, Manukau City 2241, New Zealand

Belgium
Hunderenveldlaan 10, 1082 Brussel

Denmark
Borupvang 5 D-E, 2750 Ballerup

France
TSA 64702, 92729 NANTERRE cedex

Germany
Postfach 71 02 65, 50742 Köln

Italy
Via A. Argoli № 54, 00143 Roma

Netherlands
T.a.v. CRC, Postbus 175, 1180 AD Amstelveen

Norway
Postboks 514, 1410 Kolbotn

Russia
ul. Moskovskaya, 18, a/ya 64, g. Khimki, Moscow region, 141402

Spain
Aptdo. de Correos № 3, 46700 Gandía (Valencia)

Sweden
Box 4023, 169 04 Solna
 
Switzerland
Geerenstrasse 10, Postfach, 8304 Wallisellen 

India
S.P. Koil Post, Chengalpattu – 603204, Tamil Nadu, India

Singapore
305 Alexandra Road, Singapore 159942

South Africa
PO BOX 411, Pretoria 0001

Ford Motor Company Complaints & Reviews

Ford Motor CompanyFraudulent sale of new vehicle

On 12/17/18 I purchased a 2018 Mustang from your dealership. This vehicle was decided on by me after your salesman Kenneth MacDonald located it at a different dealership based on our options since you didn't have one similar in stock.
The vehicle was transported from another dealership and we took possession from you with 194 miles on it.

Yesterday on 2/22/19 we decided to look at a different auto manufacturer in hopes of trading the Mustang in. After negotiating with a dealer for a new car I advised them that I would be trading in the Mustang. They proceeded to take VIN info and photos to assess the value of the car.
I was approached by the salesman who asked me "to tell him about the accident that the car was involved in". I advised him that I never had an accident with this car and that he must be mistaken.
The salesman and I confirmed the VIN on my Florida registration and it matched.

The sales manager then handed me a Carfax report (which I have attached to this e-mail) that clearly indicated that my "NEW" vehicle was involved in an accident. I WAS EMBARRASSED, IN SHOCK AND ANGERED.
The accident was reported on 5/1/18 which is 7 months before I purchased our "NEW" car.
The Carfax report states that is was involved in a rear end collision involving front impact with another motor vehicle causing damage to front exceeding $1, 000.00.

This information was never disclosed to me. If I would have been told about the accident / vehicle damage I would have refused the purchase and cancelled the sale.

Based on this shocking news, I backed out of the new vehicle negotiation do to the value offered for the Mustang even though it only has 5, 000 miles on it.

At this point I am looking for compensation for this deceptive sale. I will be pursuing action to get my entire purchase cost of $35, 332.76 refunded and to return the vehicle to you to do what you want with it. I no longer want it based on the information that has come to light.

Ford motor CO — DAV ford discount

on 7/23/2019 i printed off my xplan pin:P-[protected] Bonus Cash eCertificate: [protected] Remember this is to receive your x-plan savings +1000 bonus cash. toward the purchase or...

Car Dealers  · Feb 24, 2020

Ford Motor Company — service dept

Yesterday I visited your store in Stuart FL for a seemingly easy oil change and tire rotation but what I got was a SORE THROAT from breathing toxic fumes coming through my a/c and...

Stuart Cars, Parts & Vehicles  · Feb 22, 2020

Ford Motor Company — 2014 Ford escape

I purchased a used 2014 Ford Escape in March of 2017. On January 10th 2019 I was told that I had to replace the engine. Fortunately, at this time the engine was covered by my...

Dearborn Cars, Parts & Vehicles  · Feb 20, 2020

Ford Motor Company — f150 xlt

We were Loyal customers of the Anderson Dealership. We purchased a Toyota Tacoma but needed a truck to haul trailers, Knowing Josh who is family to the Anderson group helped u...

Ford Motor Company — lug nuts

Who in their right mind has decided not to advise their customers that the lug nuts you use on your vehicles ( mine is a 2015 F150) will swell overtime and the lug wrench provided...

Cars, Parts & Vehicles  · Feb 18, 2020

Russ Milne Ford — f150 door latch recall

660321 I took my 2018 F150 in for the door latch recall. After picking my truck up and getting home, I noticed that my door panels were not seated properly with a gap on every door...

Macomb Car Dealers  · Feb 15, 2020

Ford Motor Company — 2018 F350

I dropped my 2018 f350 dually off at lexington park ford to have the recall repaired and my wheel corrosion taken care of. The dealership turned down the repair to the aluminum...

Riverside Ford Macon GA. — they put new motor in my truck

Less than 50.000 miles engine tapping. Now they say I need another motor. Paid them 651.00 dollars check the tapping. Still tapping very disatified with this 2009 ford f 150 king...

Macon Car Dealers  · Feb 13, 2020

Ford Motor Company — ford 150 (2016) still under warranty

Called the dealer we purchased our 2016 used Ford 150 regarding the windshield steaming up. They told us it was probably a leak somewhere and that we should take it to a body...

Brevard Cars, Parts & Vehicles  · Feb 12, 2020

Ford Motor Company — 2018 ford escape

I received a recall notice for my Ford Escape. The recall was for coolant intrusion in the cylinders. I took the vehicle into Basil Ford in Buffalo, NY. They tested the vehicle...

Cars, Parts & Vehicles  · Feb 08, 2020

Ford Motor Company — warranty repair and time frame

This is my 4th purchase of a new ford vehicle. I have been a consumer for about 20 years. I use Maik Haik Ford in Pasadena for any repairs or collison repairs. We took our Ford...

Ford Motor Company — repairs

The repair associated with the warranty replacement of my Diesel engine for a Ford Transit 250 has been subpar and is still not resolved. The replacement was installed at Ford...

Dearborn Cars, Parts & Vehicles  · Feb 06, 2020

Ford Motor Company — 2015 lincoln mkc

I am Jerry Polley I purdhased this Lincoln with 49000 miles I have complain about two troubles I had the first was the back up camera for about 9000 miles I told Burkle Ford...

Clay City Cars, Parts & Vehicles  · Feb 05, 2020

Ford Motor Company — not tightening bolts to fuel sender bolts

3727 My wife travel to Texas after Groove Ford of Denver had installed the gas tank, on our truck. Unfortunately gas was observed leaking when the truck was filled up with gas in...

Cars, Parts & Vehicles  · Feb 03, 2020

Ford Motor Company — poor quality of product and exorbitant cost to replace

I own a 2014 Fusion with about 120, 000 miles. Since this is the nicest car I've owned in 30 years because of having children, I baby this car. I don't even allow food or liquid...

Cars, Parts & Vehicles  · Feb 03, 2020

Ford Motor Company — ford transit van

We purchased a 2018 ford transit van, diesel. Vehicle has no power while in gear. Sent to koppell ford on northern blvd in queens, ny for repair. Repaird once, picked up and same...

Cars, Parts & Vehicles  · Jan 28, 2020

Ford Motor Company — poor service by pembroke pines dealer and their staff

My Name is Peter Cave we have a Company Ford Transit This was taken for Warranty Repair at pembroke pines Ford for Steering issue and No Console Power for USB after one week they...

Cars, Parts & Vehicles  · Jan 27, 2020

Ford Motor Company — 2012 ford focus

i had a recall on my 2012 ford focus, took it to jayson jones ford in heber springs, arkansas. Shawn closed my safety recall and did not come out from behind the counter. i ave...

Cars, Parts & Vehicles  · Jan 26, 2020

Ford Motor Company — touch screen lock up on 2019 ford edge titanium

3727 January 26, 2019 Ford Customer Service: Approximately one year ago, I purchased a 2019 Edge Titanium from Parson's Ford in Martinsburg, WV. Currently, the car has approximately...

Cars, Parts & Vehicles  · Jan 26, 2020

Ford Motor Company — 6.7 powerstroke in med duty trucks

All of the ford trucks we have bought since 2016 (8) have developed oil leaks at the oil pan area. Some have happened even after being repaired by dealerships. This causes down...

Cars, Parts & Vehicles  · Jan 26, 2020

Superior Ford — sales department bait and switch

Went in Tuesday January 21st to test drive vehicle and get written trade in evaluation on my vehicle. Came back Saturday January 25th and informed them I wanted to do the deal...

Minneapolis Business & Finances  · Jan 26, 2020

Ford Motor Company — ford f150 supercrew 2017

During heavy rain - after setting for awhile -rain water dripping into cab over brake getting electrical parts and floor wet - have taken to dealer two times and they keep truck...

Cars, Parts & Vehicles  · Jan 24, 2020

Ford Motor Company — junk mail for buying new cars

I recently bought two vehicles from a Ford dealer where I live. I keep receiving, at least twice a month, flyers or advertising in the mail to buy a new vehicle not only from the...

Cars, Parts & Vehicles  · Jan 23, 2020

Ford Motor Company — emission codes

Hello, I've been driving around, after having changed the DEF Heater Cord Sensor, for weeks now because the truck code will not reset so I can complete/ pass my State Inspection...

Cars, Parts & Vehicles  · Jan 22, 2020

Ford & Pioneer Ford — not forthcoming about the towing capacity

I have some concerns I have about the 2019 F-150 I purchased from Pioneer Ford in Platteville, WI. When I first visited the dealership, I told them I was looking for a truck to...

Platteville Towing  · Jan 22, 2020

Ford Motor Company — wheel lug nuts

II owna ford escape 2015 When I went to change a tire got the wheel lug wrench out of the area where it was stored I tried to remove the lug nuts on the wheel the wrench did not...

Cars, Parts & Vehicles  · Jan 21, 2020

Ford Motor Company — salesman is treating me like a [censored]

I called to inquire about buying a truck knowing that it would be an uphill climb. I called the Ford in Chiefland, Fla...Plattner's ford of Chiefland. I told the salesman...

Cars, Parts & Vehicles  · Jan 21, 2020

Ford Motor Company — f150 2018

My back window has been replaced 3 times and leaks worse now then before. It has been at Marshall Ford in Ofallon Mo. and now when I go through the wash the people in the back get...

Ford Motor Company — ford ranger airbag recall since 2016!

3727 We have been attempting to get our recalled airbags replaced for more than two years now... always the reply from Ford dealerships parts are on order... yet we still get constant...

Cars, Parts & Vehicles  · Jan 18, 2020

Ford Motor Company — f150 xlt paint problems

I purchased a F150 from Rodeo Ford in Goodyear AZ 1 year ago. Just after i purchased it, even before my first oil change, I notified the dealership of several chips in the paint...

Cars, Parts & Vehicles  · Jan 17, 2020

Ford Motor Company — tires on my f150 2011 truck

I purchased new a 2011 F150 Ford truck, I have 30K on the tiores that came, on the truck. They Are Pirelle Scorpion ATR 275/55/20 and they are cracked so bad i can not drive the...

Hudson Cars, Parts & Vehicles  · Jan 16, 2020

Ford Motor Company — service department luther ford fargo nd

I called in to Luther Ford the end of December regarding my drivers side door wouldnt latch. The service guy said it was a recall and gave me a Jan 15 as the earliest I could get...

Cars, Parts & Vehicles  · Jan 15, 2020

Ford Motor Company — repair by serramonte ford dealership

I bougt a brand new Ford Focus 2013 my transmission actied up since my first service, I have my transmission serviced and taken care of at Serramonte Ford one time it went out in...

Daly City Cars, Parts & Vehicles  · Jan 14, 2020

Ford Motor Company — ford pass

I cannot Ford Pass to work. I tried the chat online. Waited for 15 min. She did not know what to do. She was going to transfer me. Never happened. I tried calling Ford customer...

Cars, Parts & Vehicles  · Jan 13, 2020

Ford Motor Company — service refund

While on vacation in July my 2014 ford broke down. I took it to Pittsville ford in Maryland and they replace the throttle body. When I returned home to New York the problem wa...

Cars, Parts & Vehicles  · Jan 13, 2020

Ford Motor Company — 2019 ford f250 truck

On Jan.5 2020 my wife and I was returning from shopping at Walmart. We were on I79 and driving at a speed of 65-68 when the DEATH WOBBLE started with my truck for the first time...

Cars, Parts & Vehicles  · Jan 13, 2020

Ford Motor Company — audio control module failure in my 2014 mustang convertible with only 27800 miles on it.

I was given an extremely high cost to replace the module of over 1000.00 dollars to replace the defective heart of the entire stereo, sync, CD, siris, and aux, system of my...

Cars, Parts & Vehicles  · Jan 05, 2020

Ford Motor Company — purchase of 2019 f-150

Dear Ford Official ; I am wrting to express my deep dismay with the treatment I received in attempting to purchase a 2019 F-150 from the above rerenced dealer on December 29th...

Goldsboro Cars, Parts & Vehicles  · Jan 05, 2020

Ford Motor Company — 2019 f 250

Hello i am trying to submit a complaint on my new f 250 the first and most important thing is the uncontrollable steering problem. Which is explained to me as a DEATH WOBBLE and i...

Cars, Parts & Vehicles  · Jan 03, 2020