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Ford reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Recall Notice was posted on May 13, 2021. The latest complaint 2014 ford escape was resolved on Jun 21, 2019. Ford has an average consumer rating of 1 stars from 1985 reviews. Ford has resolved 150 complaints.

Ford Customer Service Contacts

1800 771 199 (Ireland)
133 673 (Australia)
8800 500 4201 (Russia)
1800 107 363 673 (Philippines)
1800 588 888 (Vietnam)
1800 112 3673 (Mexico)
+1 800 392 3673 (United States)
+44 203 564 4444 (United Kingdom)
+64 800 367 369 (New Zealand)
+32 24 822 000 (Belgium)
+45 43 582 000 (Denmark)
+31 707 703 777 (Netherlands)
+351 808 200 556 (Portugal)
+41 445 111 445 (Switzerland)
+65 63 762 233 (Singapore)
+27 860 011 022 (South Africa)
+82 16 006 003 (South Korea)
+54 800 888 3673 (Argentina)
P.O. Box 6248
Dearborn, Virginia
United States - 48126
Canada
The Canadian Road, P.O. Box 2000, Oakville, Ontario, Canada L6K 0C8

United Kingdom
Royal Oak Way South, Daventry, Northamptonshire, NN11 8N

Ireland
Elm Court, Boreenmanna Road, Cork, T12HHW2

Australia 
Customer Relationship Centre, Private Mail Bag 5, Campbellfield, Victoria, 3061

New Zealand
Private Bag 76912, Manukau City 2241, New Zealand

Belgium
Hunderenveldlaan 10, 1082 Brussel

Denmark
Borupvang 5 D-E, 2750 Ballerup

France
TSA 64702, 92729 NANTERRE cedex

Germany
Postfach 71 02 65, 50742 Köln

Italy
Via A. Argoli № 54, 00143 Roma

Netherlands
T.a.v. CRC, Postbus 175, 1180 AD Amstelveen

Norway
Postboks 514, 1410 Kolbotn

Russia
ul. Moskovskaya, 18, a/ya 64, g. Khimki, Moscow region, 141402

Spain
Aptdo. de Correos № 3, 46700 Gandía (Valencia)

Sweden
Box 4023, 169 04 Solna
 
Switzerland
Geerenstrasse 10, Postfach, 8304 Wallisellen 

India
S.P. Koil Post, Chengalpattu – 603204, Tamil Nadu, India

Singapore
305 Alexandra Road, Singapore 159942

South Africa
PO BOX 411, Pretoria 0001

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Ford Complaints & Reviews

Ford Motor Company2014 escape

This car has been nothing but trouble since I first leased it in 2014. At around 60, 000 miles the engine had to be replaced. Later that year the transmission had to be replaced. And before the year was out the steering rack had to be replaced. Two years later the car needed further engine work and the flywheel later cracked. The fly wheel had pressure cracks all around the center hole. Roughly a year later, this month, the fly wheel had cracked again and the car is in need of $6, 000 in engine work. How many engines should a car have in it's life time? Because this car is going on it's third engine. Every mechanic I have talked to has told that basically Ford Escapes after 2012 are garbage and I am living that nightmare. The car is currently on the lift at Davisdon Ford in Watertown NY where it will stay because I can no longer afford to put money into this money pit. What paperwork I have is in the glovebox of the car. Thank you for your time, Michelle Bex [protected]@gmail.com

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    Ford Motor Companypower steering wheel

    My power steering went out on my 2010 Ford Fusion. I did some research an to my surprise this is an issue that Ford Motors Company knows about. It has been happening to numerous customers all over the country. I saw over a thousand complaints about this issue there is a recall for the power steering wheel, but only for 2011 and up. The 2010 is not listed as a recall I will be contacting local radio and news companies to get the word out. This is a major problem that Ford Company knows about but fail to do anything about. This issue can cause a major accident or death.

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      Ford Motor Companypurchase of previously owned Honda Civic 2018 sold to us with damage.

      Spoiler was held on with twist ties when purchased... several days later the spoiler came off when driving down the highway... returned to David McDavid to repair. They kept for several days and returned to us. After a couple of
      weeks the spoiler came off again... returned to David McDavid and they refused to repair or replace.

      We had to have the vehicle towed and eventually it ended up at a Honda dealer with us paying for the tow and repairs
      $1400. This all happened in a period of 5 weeks from the purchase. We can send you specifics... David McDavid has the details at their location.

      We are a Ford family - have been for many years. I was totally disappointed in how David McDavid handled the issue.. I had thought they had a good reputation in Ft. Worth. My grandson, who purchased the car, is a local graduate of TCU in Ft. Worth with his Masters Degree and a registered alum... I tell you this because he is a responsible young man. Jackie Rumbo - [protected]@central.com - [protected]

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        Oct 25, 2019

        Ford Motor Company — 2018 ford f150

        I noticed several weeks ago that my headlight assemblies were developing cracks after only 28, 000 miles.I...

        Red Hill
        Oct 24, 2019

        Ford Motor Company — service department

        I made an appointment two weeks prior to my appointment date, which was on 10/12/19, at 8:00 am. I arrived...

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        Ford Motor Companyf-250 super duty def problem

        We took our truck to Beaman Ford in Dickson TN for the recall on the DEF system and don't believe they really did the work.We think they just removed the code as the check engine light came back on within 30 days.They wanted us to then pay for testing.Once we put more DEF in the light went out and only came on when we were alerted the DEF was low.This week when that came on my husband put in 2.5 gallons of DEF fluid.Even though it showed full it cut him back to 50 mph and then idle and is stuck in idle.Beaman wantsd $165 to diagnose the DEF problem.They know what the problem is but...What can we do to get it out of idle.

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          • Co
            Countryphilly Nov 06, 2019

            2016 Ford F250 80, 000 miles already had to replace the motor that cost $20, 000.00 now just a short time after replacing the motor the truck is back in the shop because it's doing the same thing it did when the dealer told us it needed a new motor. Now it's the def heater. We were told that has a 5 year 100, 000 miles warranty. Yet dealership says it's not covered ., also heard there was a recall on that same thing for [protected]

            0 Votes

          Ford Motor Companydesigner

          To whom it may concern,

          I just recently bought a new 2019 Ford Fusion S model.

          I was told by the salesman could load the FordPass app on my phone to upload my contact list to list to my car. The contact list worked fine but I could load NOT other apps to my car after several tries. After further research, I was told that there is a modem that is not loaded on Fusion S model. I was told that it would be an after market expense which i feel should be automatic on all your late model cars.

          My question is WHY this is not standard equipment of the Fusion S but on the Turbo & the hybrid models?

          The reason now that CD's have been removed from cars & people listen to satellite radio WHY no modem in this model to receive internet apps?

          I would like a response please.

          Thank You,

          Herb Tobias
          [protected]@aol.com

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            Ford Motor Companyeverything during my buying experience and after

            Just to make it very clear: After 3 Ford cars, I'll never buy a Ford again thanks for my experience with Ford Costumer Service and your dealer Ford Elder of Tampa.
            I bought a Ecosport in March that should have had a hitch put in 2 weeks. I paid off the car in cash on the acquisition date. After 2 months they still didn't provide me with the hitch (that was the only reason I exchanged my car, because I needed a hitch for my mom's scooter). Then I went to the store and they said the only solution was pay another $4, 000.00 to get a Escape with a hitch. I did it because of my mom. By the way, they made my mom be sitting for 5 hours, in pain, waiting for them for a solution. I was yelled by the manager Dan Sills in the middle of the store, threatened of getting the security pulled me out of the store... So I ended up with a car that I didn't want, with scratches, a noise underneath and a carpet all messed up (I'm sure this car was in a crash, because besides the scratch and the carpet that was clearly changed, it has a noise once you turn the wheel). They said they would fix all those problems, but I would have to take the car and wait for the service, that couldn't be done on the weekends. As I work, weekends would be better for me, but it is not the best for them and that's what matters. Also, I would have to rent a car or call a uber or just wait for the service been done. Not even a car they offered me to be able to go back to my work, I would have to pay for their mess... Awefull costumer service again! I got 2 phone calls from Ford asking about my experience, and I told both of them about all of this... no call back from you neither! Meaning: you, Ford, don't care about what costumer service we are getting.
            Bye bye Ford!!! Welcome another car maker!!! Because Ford doesn't care.
            My name: Egly (Logan) Bittencourt

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              Oct 21, 2019

              Ford Motor Company — service on my 2017 ford escape

              About a month ago I called this dealership to schedule my car to come in for an oil change, to check a bolt...

              Oct 21, 2019

              Ford Motor Company — esp extended service plan

              I purchased an ESP plan when I purchased my 2017 escape that I was charged 3300 dollars for. When I recently...

              Oct 20, 2019

              Ford Motor Company — oil changes and service

              This place in Clarksville Ky even though I have a 2017 full bumper to bumper service for oil changes tire...

              Oct 20, 2019

              Damerow Ford — service dept

              I took my 2008 Ford 450 to Damerow Ford on October 5, 2019 to have the exhaust heat sensor fix was going to...

              Oct 18, 2019

              Ford Motor Company — paint

              Paint on the hood of my 2017 Ford Focus began peeling at 34, 000, which is still under warranty. The car ha...

              Ford Motor Companyhickory cloninger ford

              My wife and i bought a brand new 2016 ford focus. She noticed the transmission and clutch issues a month or two in. We have complained about it numerous times and have been told it wasn't bad enough to fix. Now that we are out of warranty they are requesting 2000 dollars to fix it. When we pushed back they claimed they would only.give us 400 dollars towards the fix. I believe they have falsified information on the case. I have reached out for the last 3 weeks and have gotten zero help from them. I asked for the regional service managers information and they are refusing to provide it or any information for any corporate assistance. I have never missed a payment, we have had our car serviced there, and have brought this to their attention numerous times. I am now paying a 400 dollar car payment and insurance on a car that is stuck sitting in the driveway, with no help. Please provide assistance because my next step is to get a lawyer. Thank you

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                Oct 18, 2019

                Ford Motor Company — customer service

                Took my car to Ford company in Athens 4260 Atlanta highway to get a recall on a airbag and some freeze plug...

                Oct 18, 2019

                Preston Ford — sales management team

                Earlier this year I purchased a van with a utility body, and than I returned to this dealership to trade-in a...

                Hurlock

                Ford Motor Company2016 ford escape

                I bought a 2016 Ford Escape from you just about 3 years ago
                Anyways the car has been fine it has just about 80, 000 miles on it now and I have had no trouble until the past few weeks. The check engine light came on saying there was a misfire in Cylinder 4. The car was just at Firestone getting an oil change and new tires and so I asked them to look at it. They replaced the spark plugs and cleaned out the fuel system as well as replacing a coil.

                Needless to say the check engine light came on again.

                Last Friday I was driving home from work and a red light came on and said the engine was overheating. The temp gauge went to the H. I was stopped at a red light and before I could pull over the car reset itself into safe driving mode and the temp gauge went down to normal. I drove the car home maybe 2 miles and than I drove it to Ford in Huntley. They just called me and stated the engine is cracked and it will cost me around 5K to repair.

                The car is 3 years old and I did not get any extended warranty because I drive

                (highway) about 70 miles a day and the warranty would be over within the first 4 years of purchase. I still have 2 years to pay on the car.

                I need some assistance here if possible. Can you please advise me on what if anything I can do to get this corrected.

                Thanks !

                Alisa

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                  • Updated by Alisa G · Oct 17, 2019

                    bought a 2016 Ford Escape from you just about 3 years ago
                    Anyways the car has been fine it has just about 80, 000 miles on it now and I have had no trouble until the past few weeks. The check engine light came on saying there was a misfire in Cylinder 4. The car was just at Firestone getting an oil change and new tires and so I asked them to look at it. They replaced the spark plugs and cleaned out the fuel system as well as replacing a coil.

                    Needless to say the check engine light came on again.

                    Last Friday I was driving home from work and a red light came on and said the engine was overheating. The temp gauge went to the H. I was stopped at a red light and before I could pull over the car reset itself into safe driving mode and the temp gauge went down to normal. I drove the car home maybe 2 miles and than I drove it to Ford in Huntley. They just called me and stated the engine is cracked and it will cost me around 5K to repair.

                    The car is 3 years old and I did not get any extended warranty because I drive

                    (highway) about 70 miles a day and the warranty would be over within the first 4 years of purchase. I still have 2 years to pay on the car.

                    I need some assistance here if possible. Can you please advise me on what if anything I can do to get this corrected.

                    Thanks !

                    Alisa

                  Oct 17, 2019

                  Ford Motor Company — 2014 ford focus se 19n08 transmission clutch shudder - transmission clutch warranty extension

                  10/17/2019: About a year ago (Fall 2018) I purchased a 2014 Ford Focus SE from a colleague that works on...

                  Ford Motor Companytiming of dome light and putting the key in the ignition. safety and convenience

                  When I get into my 2018 Ford Escape I like to lock the car door right away. That's a safety feature for me to be safely locked in the car before I put the key in the ignition. However, when I lock the door, the dome light turns off before I have a chance to get the key inito the igniton and I'm fumbling trying to find the keyhole when it's dark outside.
                  I would suggest slowing the time the dome light shuts off to allow for getting the key into the ignition. I would only take a few more seconds. Just a suggestion.
                  I love my Ford Escape otherwise. Thank you.

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                    Ford Motor Company2018 ford f-150

                    Truck has been to two dealerships for a total of six times. Eng stalls and runs rouhg, check engine ligjht and wrench light come on and speed control will not work 27475 miles on the truck purchased 7/31/19 been sitting for over a month because Ford will not buy back or even address can't riski puttiong one of our guys in it again due to so many breakdowns. Our company has 123 Ford trucks and vans on the road but this issue has got me thinking about those Chevy and Dodge folks in sales that always want to meet.

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                      • Updated by Scott RSS - BDG Rex Moore · Oct 15, 2019

                        Corrections Engine stalls, runs rough- misfires check engine ligjht and wrench light come on and speed control will not work 27475 miles on the truck purchased 7/31/18

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