Tesla

We put down our deposit for a brand new 2024 Model X. Our financing was delayed by a few days and our local dealership wouldn't allow us to change our delivery date. We were threatened with losing our deposit, my trade appraisal, and the car would be sold to someone else if we didn't pick it up. Every customer support number is an endless maze of pre-recorded messages with no one live to speak to. Car came with trim out of place and a rattle in the door. The falcon doors opened directly into the garage door track and scratched the paint.

Tesla will blatantly rip you off. They don't care if you're a customer. They don't need you as a customer and will let you know that by blatantly ripping you off and then telling you to take a hike, rather than rectify the situation and selling you a couple cars. I can't think of a more worthless company. You can tell Tesla survives off unlimited taxpayer dollars, just like GM, Ford and the rest.

If you need your solar panels removed to have your roof replaced, forget it. They will not call you back, they will not answer e-mails, they leave you high and dry. We have been trying since last fall to get this project done! You can get an outside company to do the removal but then it can affect your warranty and you have to jump though hoops to get it arranged. Their customer service is non-existent and I would not recommend them to anyone. We purchased our solar panels from a different company and were bought out by Tesla. If I could move our service to a different company, I would.

The new software update came out a few weeks ago. Since the , I’ve had nonstop issues with the self driving feature. The care goes into no self drive setting too quickly. It has locked me out of the self drive feature for 2 different weeks now. I was driving yesterday and the car kept wanting me to move the starting wheel every 10 seconds. If you are actually looking at the road and trying to stay alert, it is near impossible to continuously move the steering wheel the amount of times this new update wants. It flashed for me to move the wheel and ONE SECOND later, it shut down the self driving feature all together blinking red and screaming at me. The beta update has now made driving my Tesla an absolute nightmare! I hate driving it now! I used to tell everyone how great my car was. But in the last 3 weeks I’ve grown to despise driving it. The beta software has made driving it miserable. The constant blinking of the screen and the whole self drive shutting off for a week is unreasonable. I will now tell everyone I know to never buy Tesla. I’m looking to sell my car as soon as I can. I’m looking into other car options. And before you ask, yes I’ve contacted customer service. They refused to help me. Tesla customer service is a joke.

There is a problem with some firmware that is preventing the car from fully shutting down which is resulting in excessive energy use ( costing about $3 per day in energy loss overnight) as well as loss of some safety systems such as lane markers, surrounding vehicles and speed limit. I was told that Tesla is working on a fix but in the mean time I am experiencing excessive costs for charging. I have to charge at superchargers as my condo complex does not have the capacity to allow us to install chargers. With the situation I am paying about 3 to 4 times the cost of a ICE vehicle. Actually as much as $15 equilivant per gallon of gas. I asked Tesla if they can compensate me for my out of pocket costs that actually flows to Tesla. They claim it is not possible for them to offer me free supercharging and I do not believe the customer service people.

Since May 21,2023 I have had seven (7) data streaming failures. I have made use of the Tesla online chat and that service is basically worthless. I never received any feedback or actual support of any kind. The 7 failures result in the entire data stream freezing up and I have to contact Tesla to get the system reset. This temporarily clears the streaming hang until the next occurrence.

Tesla provides four (4) columns of streamed data through their application. Column 1 is the date and time stamp; column 2 is the Kilowatts consumed by the home; column 3 is the Kilowatts produced by the solar panels, and column 4 is the net wattage either produced or consumed. Column 4 is a long term issue that I have had to work around by subtracting column 3 from column 2. However, it is irritating that I have to do this. The column 4 issue has never been fixed and the freezing issue continues to periodically happen!

I am confident that the problem is with Tesla's power invertor. I suspect Tesla doesn't want to deal with replacing that expensive unit!

I am at the point where I may seek the advice of an attorney!

I have a model 3. I work 2 hours from home. Leaving work on 9/18 I got in the car and I read "pull over, car is shutting down." I called services and waited 4 hours in the car (summer). My house is in Birmingham and the car was taken to Brandon MS. I was offered $50 voucher. My wife drove 4 hours round trip to pick me up. I was told I could pick up the car on Saturday 23. I rented a car, drove 3 hours, and returned it at Jackson airport and took an Uber. I arrived at the service center, and I was told the car didn't have to be taken there, that the mobile unit could have fixed it. I was going to receive $500. I got in the car and the cabin AC needed service. I had to leave the car there and I was given a loaner to come back to Birmingham. That night I went downtown to a soccer game and left the card inside. Tesla could not open my door because I was not registered as the loaner driver, so after 45 min on the phone at night, with my wife, I had to take an Uber. The loaner was not capable to charge enough miles to go to work and back. I was told my car will be taken to me Wed pm, they showed up Tuesday while I was still at work (lucky me). Attached is the last communication I had with the service center.

Dear Tesla Team,

Greetings..

I’m writing this to express my frustration & disappointment from Dubai Tesla service center.

- I’m Ali - owner of Tesla Model Y (vin: XP7YGCEL6PB077145)

- Car was bought in Feb 2023. From Dubai Showroom.

- First issue came as follow:

- The first problem occurred when I returned from travel in June and the car was parked for two weeks without use, so I was surprised by a problem in the main steering wheel of the car, which prevents the driver from fully controlling the movement of the car because of the difficulty in turning the steering wheel and the car mileage was about four thousand kilometers only. When contacting the call center for assistance in the emergency matter, the request was rejected, denouncing the difficulty of driving the car and it was insisted from their end to drive it for a distance of about 60 kilometers, which had the possibility of exposing myself to the risk of traffic accidents.

- On 12th July the car entered to Dubai Tesla service center & fixture of the issue was done by replacing the steering wheel box.

- On 18th July another issue came up in the car where I took the car again to service center which was a crack sound from the front shift while turning the steering wheel left & right hence it was fixed somehow.

- On 6th October and based on appointment, the car has visited Dubai Tesla service center again due to some issues related to the wheels as well.

- After the analysis by Tesla technician who stated there are four issues in the car

1. Noise & vibration – front RLH tyre

2. Crack noise from car while releasing the auto stop to drive mood.

3. Front LH suspension noise.

4. While turning on curve at low speed there is a weird peeping sound from front LH.

- During my discussion with one of the service representatives at the maintenance center to deposit the car, I told them that I do not have the possibility to return to the workplace for the distance and if it is possible to provide an alternative car for use or to drop me off at the place I want to go, an apology was made that all cars are not available at the moment, so I decided to return at a later time based on a new appointment and asked to set an appointment soon so that I can finish the problem with the car and not repeat my visits to the service center repeatedly, as This began to upset me because of the many problems that the vehicle faces.

- When talking about appointments, they are often at distant times, I was surprised by another person who interferes with us in a very arrogant way that this matter is a lie and that the service reservation does not exceed three days, which upset me that it is a strange intervention and lacks etiquette of conversation, then I asked him to return to my previous reservation and how long it took, which he confirmed that it took about 15 days. But also in a dry, angry way, he gave an order to the service representative in front of me not to provide me with a replacement car since I was not qualified for that, with the astonishment of the two of us. ...

- I then requested another appointment for maintenance and left the place completely upset with the maintenance manager named Ricardo and his way of dealing that reflects the anomaly of all the so-called customer service and flexible dealing with customers

- And it's normal to ask a few questions now, was my choice of a Tesla car a mistake, I think the answer is definitely yes. Because I bought a car that would take me at a rate of once for every 5,000 kilometers to the maintenance center, which deals with customers in a harsh and arrogant way, because it is driven by a person named Ricardo who does not reflect the name and brand of Tesla, as well as the poor quality from which this car was made, and I, in turn, will prevent anyone from my friends and family from buying this car because of the negative results that follow in the maintenance center in Dubai.

Ali

[protected]

Tesla had always been really great to its customers in the past. I’ve purchased a model S in 2022 and paid all cash for it. This year I went to the same sales center here in Colorado Springs and requested a few demo drives overnight on different models. Only had one overnight demo drive and a quick 20 minute drive on another model a separate day. Requested an overnight demo drive this Saturday and was contacted this morning by one of the sales team members via Text, stating my drive was cancelled and when I responded as to why that was, this was the response “ You have exceeded the standard amount of overnight drives offered per customer. If you'd like to place your deposit, and stop by with your new reservation number, the system may let us proceed.”

I’ve had ONE demo drive overnight and another day a quick 20 min drive on a separate model. The staff here has not been the friendliest even so much I was yelled at and told to get the hell out of the car for being a few minutes late returning from a drive. Worst experience I’ve had at this location and was not treated at all with any respect or dignity. The sales people wouldn’t even respond to a single message and went as far to block me from messaging them. Unprofessional and completely cynical to treat customers like this., especially those who’ve spent over $150,000 the prior year at the same location.

Made a mobile appointment for rear passenger side windows issue, then Frank asked me to bring in my car for a service that mobile service wasn’t able to perform. Mobile service person, Frank, said that I shouldn’t be charge for the whole service because they forgot to put a certain screw back which causes the window not to work. He also mentioned that he usually handle tires not windows so he will do his best to fix this with the limited tool he has. Spending several hours on my car, he was able to make the window operate again but he wasn’t able to calibrate the trueness of the glass in the window (it left a hole while winding it up). Frank asked me to do walk in to see Tyler and he should be able to take care of it quickly. Brought it in the same day. They charge me for a window regulator when it just needs to be calibrated. Whats worse is when I picked it up, I heard weird noise when the door presents on the other side, the door across. This wasn’t an issue before. I told the service rep and he is dismissive that it couldn’t be the service center that does this. The fact that when I dropped it off, it was working fine and not when I picked it up the next day, he said anything could happen and I have to pay and make another appointment to fix it.

Dear Representative,

I hope this message finds you well. I am writing to bring to your attention a pressing matter regarding the Tesla Solar Energy system that was installed at my property in 2020. This installation encompassed a substantial 12.3 KW system, representing an investment of approximately $30,000.

Regrettably, I must convey my deep disappointment with the system's performance over the past year. To my dismay, the system's output has plummeted to less than 30% of its original production. Recognizing the significance of this issue, I promptly reached out to Tesla Energy for assistance in addressing and rectifying these concerns.

Despite my best efforts and repeated attempts, I am disheartened to report that my appeals have seemingly fallen on deaf ears. I have diligently registered my complaints through multiple channels, including the Tesla app, telephonic conversations with their support staff, and formal emails. Unfortunately, my earnest requests for intervention have been met with dismissive responses, asserting that the system's functionality is sound and advising me to perform routine maintenance, such as cleaning.

In response, I undertook the recommended cleaning regimen, albeit to minimal effect, with only a marginal uptick in performance. Furthermore, I presented compelling data revealing that a substantial portion of the system's solar panels—16 out of 39—are unresponsive and not generating power. Regrettably, this pertinent information was seemingly overlooked, exacerbating my frustration.

Considering the considerable financial implications of this situation, I am left grappling with significant monetary losses since December of last year, adding up to several hundred dollars each month. The substantial investment I made in this premium system appears to be going down the drain, which is an outcome I believe should never befall any customer, especially one who believed in Tesla's reputation for quality and innovation.

As a consumer, I implore Tesla to uphold its commitment to customer satisfaction and ethical business practices. I am pursuing assistance from the Better Business Bureau (BBB) in order to elevate this issue to a level where it cannot be brushed aside. My sincere hope is that Tesla will take immediate and meaningful steps to acknowledge my concerns, conduct a thorough assessment of the system's deficiencies, and implement a solution promptly.

It is my earnest belief that a company as prominent as Tesla should not be content with merely flexing its corporate muscle. Instead, I appeal to the company's core values of integrity, accountability, and customer-centricity, which I believe should guide its actions in resolving this matter.

Your understanding, support, and prompt attention to this matter are deeply appreciated. I remain hopeful that this issue will be addressed in a timely and constructive manner, restoring my faith in both Tesla's products and its commitment to customer satisfaction.

Thank you for your time and consideration.

Sincerely,

Prafull Kumar

I am ten years into a twenty-year lease for solar panels that was originally with Solar City. I was told at the time that when I needed to re-roof my house, all I would need to do was call and they would send a crew out to remove and then re-install the panels. I also asked about metal roofing at the time and was told that it would not be an issue.

Fast forward ten years and I need a roof. I decided to go with the standing seam roof due to its durability. I was told by the Removal and Re-installation rep that I was finally able to make contact with, that I could not install a metal roof because Tesla does not install on metal roofs.

I found on the Tesla website that Tesla does install solar panels on metal roofs. Only in Hawaii.

I reviewed my original contract and could not find where it restricts the type of roofing material, I can use on my own home.

I have a contractor that has been waiting for the panels to be removed so they can get the new roof done before the rains start here in Southeast Arizona.

I have also checked with solar companies in the area and was told that installing Solar Panels on standing seam metal roofs are very common and in fact is an easier installation then on composite shingle roofs.

Very bad roadside assistance

I didn't realize that Tesla road service could be so bad until we had a flat tire. We had a flat tire on route 22 in NJ and we called Tesla road side assistance. After zillions of questions that we had to get through we finally got them to dispatch a tow truck to come to the scene. They promised 65 minutes, but it actually took 2 and half hours for the tow truck to arrive.

But that's not the end of story. After we got to the Tesla service center in Sprinfiled of NJ, they told us that they didn't have the tires for our car, which is just standard 19" continental tire for Model Y. They say we had to wait for 2 or 3 days for them to get the tires. What? A Telsa service center doesn't have regular tesla tires? We could have tried Costco tire shop nearby that would have immediately replaced our tires for a regular non EV car. This is beyond ridiculous. Moreover, since Tesla does not provide spare tire, we had had to already drive a few miles to get off the road which caused more problems then just replacing the tires

Since we are on a road trip, we had to call an Uber to take us to a nearby hotel to stay there until they got the tires!

So guys, don't buy a Tesla or any EV for that matter. Even a routine problem such as a flat tire could cost you days and lots of money and lots of hassle to get fixed.

We would never have to deal with this if we had a regular car.

Date of experience: July 27, 2023

I am at wits end that our problem with our solar system has not been solved in the past 8 months. We have been paying our monthly lease but have not received any credit for the generation. The problem lies in the 100 ft. electrical line that runs from our detached garage to the south side of our house. The line was originally put in by Solar City so Tesla now is responsible for repairing it. The panels are working, but nothing is getting to our meter. Your chat person does not understand this problem. He refuses to do anything to fix our problem. Can you help us by sending a technician to solve this. I am seriously thinking of stopping our next payment since we have pd. $800 and not received any credit. Please help us. I am elderly and my husband is totally disabled. This is very upsetting.

Dawn Hawk

14821 N. Appleton Ave.

Tucson, AZ 85739

[protected]

I have a 3.5 year old Model 3 Mid Range Rear Wheel Drive, with 134,446 miles, which seemingly overnight (a couple days ago) experienced serious “battery degradation” and the vehicle alerted me to a reduction in charging/range (limit is now 212 miles); and Tesla Service says I need a new battery pack. I have had, consistently, a great experience with the vehicle and with service (and have highly praised Tesla causing family and friends to purchase Tesla vehicles). What can be done about my situation?

Dear Elon

I am writing to request the referral bonus for the sale of the Tesla Y to Kareli Christensen MD.

I reserved a Model Y at the Macadam Tesla dealer, drove it to NW Portland where my friend was working. We drove it around Portland as I worked tirelessly to convince her what a great product the Y was and that it fit all of her needs. She was very reluctant to purchase the vehicle, I again convinced Kareli to call Jen at the Macadam Tesla dealership, after working with Jen. She decided to place an order. Jen was well aware that I referred Kareli. We had in depth conversations about me receiving the referral bonus for my efforts on selling her on the Model Y Tesla.

She received the vehicle on 6/28/23. I did not receive my referral and when I inquired about I was told that Jen was “working on it”.

I later called Jen and she told me that she was new, and made a mistake by not telling Kareli to be sure and use me as a reference and it was not possible to retroactively make the referral happen.

This is a small token for the many hours I worked on convincing my friend to buy this amazing vehicle.

I have really enjoyed my Tesla Model 3 and have sold 2 people on this car and likely more in the future.

I am asking that you find a way to ad the loot to my box.

Sincerely

T. Skaggs

on 6/21/23 - I took my Tesla into the Service center in Plano, TX for an AC issue. During the diagnostics, they discovered a Nut had come off a bolt and commented in the notes ... i"RH aft link cam bolt and washer missing" The cost to repair the sub-frame is $2,500 and not covered by warranty, even though the part failed. Someone did not put the nut on properly for it to have fallen off. At just over 51,000 miles - this clearly should be covered by warranty. But I was told it was not - because "Tesla cannot confirm how the nut is missing".

I received my 2023 Model S nearly a month ago (May 9th 2023). The Navigate on Autopilot was not functioning since I received the car. Simply, the screen is frozen on the last location that I was in. I discovered this issue immediately after I drove the car from the Tesla Center in Riverside, CA. I complaint and went back to the center and they said the antenna was not working and they will send mobile service to fix the issue at my home. Original schedule was 6-4-2023, then they changed to [protected], and was changed one more time to [protected] (Today). Finally the Tesla Service Tech showed up and was not able to fix the issue and said it was a computer malfunction causing the issue and I should open another service ticket. Just for the record the Navigation system worked irradicably twice and froze again.

I am extremally frustrated at the poor response level from Tesla. This Vehicle should have not been delivered to me with this flaw, especially I paid a premium for this functionality. They are expecting me to continue to make payments on something that is not working. How is that fair. One of the main reasons I got the Tesla is the Navigation on Autopilot.

In addition, there are minor flaws I found. This makes wonder about Tesla's workmanship and QA standards. Did they loose the edge and sacrificed quality for quantity?

I am frustrated and helpless. I need to help me get this issue resolved.