Ford
reviews and complaints

I sent a payoff check in march got charged late payments for April and may got the April taken off but not the may and won’t refund me the money back when I sent the check in march to pay it off. Talked to customer service multiple times was told it would be refunded and it’s not and the last guy kept talking over me and not letting me talk to resolve the issue and made me very upset. Ended up hanging up on me after I asked for a manager 2 times. I am a very big ford rep I have all and only ford vehicles 3 mustangs 2022 f150 2017 fusion 2 race trucks that are rangers and a 1978 f150 show truck I am owed $19.61 this has left a very bad taste in my mouth

Cost me $844 to fix it the peeling paint on my white 2017 Escape 7/3/2023. Car has only 16,000 miles. Car has never been in cold climate. Well taken care of . Thinking to replace my car and it will not be a Ford if they don't stand by their products. Have extended warranty that does not cover paint so I am stuck paying the bill. Ford should reimburse me at least part of the money. They know of the issue yet will not take responsibility.

NOTE TO ALL WHO HAVE PAINT PEELING ON THE WINDSHIELD PILLARS OF 2017 ESCAPES:

I know first hand what you have shared on this site since my 2017 Escape has exactly the same issue. It began in January 2023 and became progressively worse in the months following. Like many of you, the local Ford dealer as well as Ford Canada would do nothing for me.

BUT HERE IS WHAT I DID TO RESOLVE THE PROBLEM. My friend owns a 2015 Escape. The windshield pillars for that year were not painted, but rather, a rubber molding was inserted when the windshield was installed at factory that extends wide enough to cover the pillar from top to bottom. My thought was to order it and then figure out how I could attach it on top of the pillars on my 2017 Escape which are now almost entirely stripped of paint. When I approached the local Ford dealer, they looked up the 2015 Escape parts and said the molding was not available as a separate part but only comes with the purchase of a new windshield. Nice try, guys! So for awhile I gave up the idea.

BUT THEN I HAD THIS GOD-SENT IDEA. I work for an international parcel shipping firm and noticed on my deliveries many packages being ordered by customers from a company called RockAuto.com. So I went to the site and discovered not only was the part available but it was cheap. So I ordered both the right and left side molding and received it within a week here on the west coast of Canada. Even though the molding comes with a peel and stick adhesive strip on each side, I had to slice off about 1/4" from the width (taking most of the one adhesive strip with it) in order for it to fit just right and not overlap the ridge of the metal pillar (remember the molding is designed so a new windshield fits both over one edge and under the other). For the majority of the strip, the second adhesive strip remaining was sufficient to hold it in place but at the top of the windshield where it curves, I used a quick-setting clear epoxy from JB Weld.

Looking at the finished job, the peeling is now hidden and nobody would ever know the molding was not factory installed, just like the 2015 model. Because the 2017 Escape has a factory installed short curved rubber molding at the bottom of the pillar, I simply cut the new molding to butt up against it. You could remove the short curved molding though and run the new molding uncut down to the bottom of the windshield but I thought it might look better to keep the factory molding in place.

SO IF YOU WANT TO DO THIS, HERE IS HOW:

1. Go to RockAuto.com

2. In the search box at the top, enter "2015 Ford Escape" (not 2017)

3. On the left side of screen menu, click on "1.6L L4 Turbocharged"

4. Click on the last entry of that menu list called "Windshield Molding/Seal"

5. The screen should show "Precision WSKD1920 Windshield Side Molding Kit, Outers, left and right"

6. Click on the blue "Info" button to see an enlarged picture of both strips

7. In the top left of screen choose the currency you want the price to be displayed in (I paid $15.99 CDN for the set of two moldings L+R plus shipping even though the website stated $21.59 CDN.)

8. Select the item by clicking "Add to Cart"

9. Complete the purchase by filling out the account and shipping information required.

For about $20 you can "fix" the problem that Ford won't resolve. If the paint continues to peel beyond that which the new molding covers, then at least you are not out of a lot of money for trying to simple solution. It was probably a cost-saving measure that Ford eliminated these moldings on the 2017 model although the savings would be so minimal and now they are losing loyal customers who would have spent $20,000 to $30,000 to buy a new Escape. Perhaps the name "Escape" better describes the wisdom that has somehow left the minds of Ford engineers and the budget division.

HOPE THIS HELPS!

Larry G

The transmission control Module on the 2012 Ford Focus was defective and it destroyed the entire transmission. The car had less than 78,000 miles on it. Ford has offered to fix the bad TCM but has refused to replace the entire transmission. The car has been sitting at Corwin Ford Dealership in Springfield Missouri since ANovember 2022. The origanl diagnosis was a bad TCM They got the new TCM in February and then discovred that the transmission had been destroyed.

On June 5, 2023 I took my 2021 King Ranch F-150 Vin 1FTFW1E83MFA38127 to the Ruidoso NM Ford Dealership to have them evaluate my two front headlights. The dealer took photos and sent them to Ford requesting approval under my extended warranty. I was notified on June 19th from the dealership that Ford disapproved the repair because they felt it was cosmetic. I beg to differ with Ford, it is not cosmetic but a factory defect. It appears to be stress cracks in the plastic. I went online with the Ford Ownership Website and chatted with a gentleman named Joe. I explained my situation on June 21st. He gave me a case #CAS-[protected]-T7L9J6 and said I would be contacted in 24 hours. I feel this is a serious safety issue to the point my headlights could fail completely. It deminishes my night driving to the point I do not get the full night lumination of the lights. I feel if this had happened with my initial warranty that there would have been no problem getting them replaced. I purchased the extended warranty not for this issue but headlights are covered with my deductible.

I have done research on the web and I've read this has happened on other Ford trucks. And Ford did the right thing by replacing the headlights.

I purchased this vehicle after waiting for 11 months. It was almost worth the wait. If I had it to do over again, I would have not purchased this vehicle because of 2 items plus company policy. My Bother in Law told me I should buy a Japanese vehicle. Perhaps I should have.

I love the features that this vehicle has. But there are 2 situations that is cause for concern. First. I ordered a power pack unit for the rear of the vehicle. I did not receive. I also was not aware of not being able to connect the radio to Sirius MX

Radio. This should have been included including my receipt of a 90 day no charge offer included with owner's manual because of new vehicle purchase. I find out that these 2 items are only on the Lariat.

I cannot order these items separate without ordering a bundle for several thousand dollars which includes items I am not interested in. This is terrible corporate/company policy. I will not return the vehicle but will not buy Ford products any longer. Ford would rather create a policy that would bring in more revenue for itself at the costs of ripping off customers for this. Henry Ford would not have allowed such monetary gains through customer abuse. Because of policies regarding such products, I am forced to not be able to use a small power tool in the field of need and run an extension cord. I am also forced to use a cellphone to reconnect to MX which is a step down from the qualities that I see with the vehicle. Remedy: Quite simple. Allow us, your customer to buy an MX radio and power pack for a fair price without having to spend the big bucks because of corporate greed. I am not threatening in any way, only the facts. This is how I feel and it really does not make much sense in building such a fine vehicle while at the end, experiencing this terrible way of increased profit for you. I have contacted another dealership about the same complaint and even though there was nothing commented negatively by personnel, It was plainly observed that they did not feel these policies were fair. I stand firm in wanting to buy American products however, something like this makes me wonder how far one would go because of policies such as this. My wife and I have been business owners for our lifetime. We always put the customer first. I am not asking you to lose money on these requests. I am asking to maintain customer satisfaction and retention. It's a big deal to me and I am really no different than your regular customer. I am just more outspoken than most.

In 2019, at about 22,000 miles, my coolant leaked into the head gasket and my Fusion required a new motor as well as other parts. This took approximately 1 month. This was extremely stressful given the age of the car, but I was given a free rental car for almost a month while it was being repaired. Now, at 45,000 miles, the problem occurred again on Friday, June 16, 2023. I can only imagine that the faulty parts that caused the problem originally were replaced with the same faulty parts. This time however, because my Fusion just had its 5th birthday in April, I'm being told that I'm only covered for 10 days of partially-paid rental, under my Premiere Warranty. And I'm responsible for a $100 deductible. This is not normal wear and tear on a 5 year old, low mileage vehicle. This is a manufacturing problem that not only should have occurred the first time, but it is beyond ridiculous that it occurred a 2nd time, and borders on being classified as a "lemon".

I have to commend Randy, the Service Advisor at Elk Grove Ford in Elk Grove, CA for his willingness to advocate for me with Ford to get me a better rental deal, although he was unsuccessful. I did call Ford customer service and was told a similar story, although that representative said that I'd be covered 3 days for the motor recall plus 10 days under my premiere warranty, which is not what Ford told Randy at the dealership.

I have purchased, at a minimum, a Ford Explorer Sport, a Windstar, a Ford Explorer Truck, an Escort, and 3 Fusions over the years. I'm now considering going with a different manufacturer to replace this Fusion once I get it back. This was supposed to be my last car before buying my "retirement car" and now I'm questioning safety in addition to customer service.

I was on the highway traveling from Folsom, CA to Bakersfield, CA when the engine light went on in Modesto, CA and I was stranded along with my daughter, brother and my dog. Fortunately, we made it off of the highway and into the parking lot of a Carl's Jr. We had a heck of a time getting a tow truck using my Ford Roadside Assistance plan because it was so difficult to get an actual person on the line and ended up waiting about 90 minutes. (I have to give kudos to the tow company that did respond. The driver was extremely kind and professional and his truck was very clean.) I needed to have the car towed back closer to Sacramento because leaving it in Modesto was not an option. That cost me $347. This was another cost I shouldn't have had to incur because this was an original manufacturing problem. Fortunately, my daughter was able to drive back with the tow truck and meet someone in Elk Grove to take her home. Because this occurred at around 5:00, there were no rental companies open in Modesto and my brother and I had to wait outside (because of the dog) for a ride to come from Folsom to drive us on to Bakersfield, where we eventually arrived at 12:30 a.m. All in all it was a highly stressful incident and evening.

Elk Grove Ford estimates 3-4 weeks to do the repairs due to ordering parts and the workload at the dealership. Essentially, Ford is asking me to pay out $30 a day for 10 days and the $65 a day for what could potentially be another 20 days that I need a car. That comes to approximately $1600 not including the taxes and fees that I would also be responsible for. I simply cannot afford that.

The Ford motor company propomised on December 12, 2022 to make a one time payment of $1,000.00 as a goodwill gesture for not having aTCM (Transmission Control Module) to fix an issue with our Ford Focus whcih had been occuring for the past nine months, during which time the car was completely unusable, but then reneged on the pormise. The car was still fully covered under warranty and the company has refused to return any attempts on our part to communicate with them.

I purchased the Bronco in January 2023. During my ownership, I experienced several problems, including having to charge the battery twice. The vehicle was taken in for service three times, but the issue could not be resolved as it did not occur while in the shop. The problems I encountered are as follows:

The alarm would go off for no reason. On one particular day, it went off eight times while the vehicle was parked in my driveway.
The passenger window on the left side would lower on its own, and when raised again, it would automatically go back down.
The driver's window did not operate as expected, resulting in an alert indicating that the door wasn't shut. At one point, I temporarily resolved the window issue by rolling it down and then closing the door. However, the "door not closed" message persisted, even after pressing the OK button.
The night lights would randomly turn on while the vehicle was parked in my driveway.
During a service visit on 5/2/23, it was determined that the vehicle was entering battery saving mode due to low battery voltage faults in multiple modules.
Additionally, the vehicle was serviced on 5/17 and 5/26. On the last visit, the alarm went off in the parking lot after the service department was unable to identify the problem.
These issues occurred over a period of four months.

I purchased a new F250 Lariat in Charlottesville VA, from Malloy Ford, in June 2019. The purchase price was $72,335.

The vehicle currently has less than 14,000 miles -- nearly all highway miles--as we seldom drive it.

Last month, in May 2023, the AC failed. The AC compressor with clutch had to be replaced at a cost of nearly $1,900.

In addition, we have had to make 2 recall repairs, one of which was to the tailgate.

The vehicle is subject to a 3rd recall for failure of the back up camera. Our local Ford dealership, Malloy Ford, says Ford has not shipped parts for this 3rd recall repair, so we have been without a back up camera since autumn 2022.

We will never purchase another Ford vehicle of any kind. The number of engine and other problems for such a low mileage vehicle surpasses anything in my vehicle owning experience. Ford is no longer a brand I can trust.

My Ford F150 Platinum brakes moan, groan and squeak. I have reported this to the dealership during the last 4 visits. Ali get is a run around and this last time I was told that this is a common problem with the 2019 and 2021 F150’s. If this is an issue and Ford is aware of it then why doesn’t Ford correct the issue?

The consumer gets the run around on issues like this and the manufacturer needs to be held accountable if they are aware that there is an issue.

I have a complaint concerning ordering parts from a website smfordparts.com and fordpartsconnect.com where I tried to order a part, an ABS Modulator 9l8z2c346c and tried to pay with a Paypal from the Netherlands (my son lives there) and it was flagged as fraud. The confirmation emails went to me. I live in St. Maarten, Dutch Caribbean and like many others in the Caribbean, we other items in the USA, shipped to a shipping forwarder, in this case WestTech in Doral Florida. My son called from the Netherlands to mfordparts to find out what the issue is whereby the manager spoke very aggressive to my son and throwed down the phone. He said the computer issued this as fraud.

Then we tried to order same part from [protected]@fordpartsconnect.com, tried to pay with a debitcard issued by the Republic Bank of Trinidad and again flagged as fraud.

An American friend we contacted to order part directly in the USA, paid with her bank account and she got flagged as fraud too.

I am a pensioner living in St. Maarten never had any problems ordering from companies in the USA shipped to WestTech shipping. My son wanted to help me to pay for the part $677.- + freight and taxes and this was happening to us. How can I get the part that I need for my wife car to do sales on the road? Here in St. Maarten the part price is $1400, to expensive.

Hello,

My Ford Maverick was involved in a accident and I had it sent to my local dealer to get it fixed. I am very disappointed with the service which I received. After charging me so much money to fix the car there were many things left unattended. First being a broken axle rod. I also found screws which were left in the car. I don’t know which important part of the car those screws could belong to. These items put my life in danger and I was afraid to drive the car. Also the windshield is cracking and that was not fixed. I am not happy with the service which I received. I am expecting there to be a remedy to these issues. If not I will have to get my attorney involved.

Ford Paint doesn't last as long as the payments. My 2017 Ford Escape SE with less than 48,000 miles has the paint peeling from both sides of the windshield and two big spots bubbled on the roof and peeled off. Ford doens't care about long time customers. So neither do I anymore.. I've bought and paid for 7 Fords so far and this will be the last one I'll buy EVER. Ford's paint is faulty and they wantet to do an insurance claim. They verified I purchased and Extended Service Contract that by they way doesn't cover anything. So just another screw you from Ford Motor Company. You right its my fault I purchased you inferior Ford product. Ford is putting out an inferior product while charging an arm and leg for horrible workmanship and unworthy materials. At this point I'll sell it for whatever I can get out of it and be done with Ford Motor Company and remind everyone I know the service I received. Buyer Beware Ford Motor Company won't stand behind the products they produce.

I purchase a 2015 Volkswagen beetle from future Ford of Sacramento when I purchased a vehicle I noticed that the brakes was bad on the vehicle six days later I told her the car out my insurance company offered me $24,000 for the the car bluebook value is 21,000 I purchase a car for 18,900 I added extra stuff because I financed a car so I added extended warranty and a couple of things which brought the total out to $24,719 some like that I also agreed to put $2000 down on the car which I had put 2:50 in the next week. I was supposed to put the 250 more the remaining 1500 but the car got totaled out before that like I explained, I noticed that the brakes was bad on it and he told me he was take care of. It was six days that I had an accident and totaled the car. I’ll call for it and tell him that I had told her the car out and I was thinking that the car hydroplane because of the brakes but that’s OK I didn’t want. I wasn’t trying to sue. I wasn’t trying to collect no money I just wanted to be put into another car, my son’s car company offered me 24,000 I took it and four took every bit of it saying that I old him 24,000 and for the warranty took my warranty money and say that all the down payment at 2000 and I end up with no car no money no nothing I didn’t have a contract for the car. I waited 30 days for the insurance company to pay it off because no one could give me a contract then all of a sudden they said they was a contractor or they was the lender and took all my insurance money and didn’t give me any money back on my warranty, so I’m making a formal complaint against future forward that they took all my money and made me pay a down payment with the car knowing that the car had bad brakes, I’m trying not to take this matter to court but if I don’t get a response from Nobody I will so I’m axing someone to please respond back to me on this matter because this was not fair they took all my money gave me $100 of the money that my insurance gave them which was well over the blue blah blue book value this is a rip off and I need someone to contact me to get further details because there’s a lot more to it than this and I’m trying not to take this matter to court but I will. Thank you very much for your time and patience.

A rubbing or scraping noise in the 2014 C-Max transaxle. Ford issued a Technical Service Bulletin (TSB No.14B07) on this issue around 2016 so this problem has been known to Ford for some time. My C-Max has developed this issue after less than 67,000 miles. My issue is that the 8 year hybrid unique component warranty expired about 5 weeks before I took the car to a Ford dealer. They checked out the car and want to charge for a rebuilt or new transaxle. I think this is a Ford design defect and should be fixed at their expense, not mine. I was considering trading up to a Ford Escape PHEV but now I’m having second thoughts.

Here in Michigan with another 2017 Ford Escape that has been taken care of very well! I noticed paint just chipping off around my windshield, no rust, nothing! Paint just chipping all around the windshield and after calling Ford they told me that it was just normal wear and tear, it's super disgusting that Ford doesn't step up to the plate but instead has decided to let their customers foot the cost of getting it fixed! Normal wear and tear on paint around the windshield is hilarious! I'm going to file a complaint with the BBB since the Ford dealership that I took it to told me that they get this year escape in all of the time with the same issue! It's wonderful that someone that lives below the poverty level has to foot the bill for Ford! Never again will I buy a Ford product, neither will my family and friends!

After the recall for the transmission reprogramming was done it got stuck in high gears took it to my mechanic. He said the arm in it was bad and it was on back order for quit some time. Took it to a Ford dealership to have them check it and the recall warranty people for ford denied the claim because one of two codes did not show up, but the paperwork said they may or may not show up. Had my mechanic order a reman 6r80 transmission in 2022 and one year later truck is stuck in high gears again.

NHTS SSM 50150 - Escape - [protected] Escape - Cracked Or Broken Spot Welds In The Left

Front Door At The Check Arm Attachment Points In The Door Assembly

Some [protected] Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly.. The door assembly and door check arm replacement is the appropriate repair for this condition. Refer to the parts catalog and

McRee Ford dealership refused to repair eventhough a Ford manufacture defect.

1FMCU0F67LUA75249

NHTSA states door could fall off while driving. This is my notice to Ford that if anhyone gets injured while driving this car I will file legal action.

L Ochoa

My daughter purchased a 2017 Ford Focus in 2019. In January 2021 the motor seized with only 57,000 miles. It was under warranty so Ford was responsible for covering. After 4 months it was fixed and was offered an additional 36,000 miles warranty. On May 5, the same thing happened again, motor has seized with 38,000 on the new motor. Ford customer service is indicating it is out of warranty and they cannot help. This is an accountability issue; all maintenance has been documented through the dealership. The motor is faulty. Ford needs to step up and replace this motor or buy back the defective vehicle.