ford just not give a care about their consumers!
On December 13th. 2006, I wrote to Ford's help page. I have a 1990 E-350 super duty van, I needed to know the proper gear ratio for my rear end as it needed to be replaced, and the usual tag was missing on the rear end so they (Ford) had to look it up for me. They wrote me back stating that my request was be sent to their "Archives" and they would let me know. I wrote back a week later, their response was it could take 4-6 weeks fo an answer. I wrote to them weekly and every time got the same message back. It has now been over 7 weeks, still the same response from them. They will not give me a phone number or e-mail to wage a complaint, they just keep writing 4-6 weeks. Meanwhile my van is still broke down. I wonder, does Ford just not give a care about their consumers OR Can they not afford a COMPUTER to put their "ARCHIVE" files in. People, if you read this. DO NOT WASTE YOUR TIME ASKING FOR THERE HELP, BUY A CHEVY!
The complaint has been investigated and resolved to the customer’s satisfaction.
beware! you can hurt yourself!
My truck was rolled over on it's passenger side while driving on the interstate. The reason for the accident was both passenger rear wheels had fallen off the truck due to all ten lug nut studs just snapping off flush with the face of the axle.in other words, I lost wheels, tires, lug studs and nuts all in one instance. Law enforcement did not citate me for the wreck because I was not at fault for anything. Just from talking to people who run these trucks with cranes and mechanic bodies such as my truck was equipped, a caterpillar dealer in louisiana had this problem happen on two occasions. I am just lucky that I was not hurt and that no one was close enough to my accident on the interstate to damage their vehicle or put anyone else at risk. I was wondering if someone could investigate this situation nationally so this problem does not hurt or kill anyone else.
The complaint has been investigated and resolved to the customer’s satisfaction.
ford refused its warranty!
My Ford F250 Super Duty Powerstroke had to have the complete engine replaced at a cost of $12000. Even though the truck was still in warranty and expiring in one month Ford refused to honor its warranty.
Having the same problem with Ford not honoring warranty.
Purchased 2008 Ford Diesel Super Duty F-250 in Feb 2008. March 2009 brought vehicle into dealership because check engine light was on and truck was running rough (38, 000 miles ) truck was in the shop for approx week, dealership called said truck was fixed, I picked up vehicle from dealership, motor blew 15 miles after leaving service. Dealership replaced motor due to a coolant problem. It was taken to dealer MANY times for coolant problems, among other problems. July 2010 I took the truck to the dealership because white smoke was coming out to pipe, they had truck for a couple of days, called me a few days later saying there was nothing wrong with the truck, the diagnostics cost me $158. At 99, 000 (it has a 200, 000 mile warranty) it AGAIN was blowing white smoke (which they told me before that nothing was wrong)and dash lights did not show engine running hot. After getting home and unloading my equipment, I tried to start it with no luck. I had it towed to Auburn Ford, where I purchased vehicle. After about a week they asked me to authorize a new battery. I thought they had battery chargers. Later they called and authorized a rental for 20 days. Now they tell me it needs a new motor due to the radiator and the cost is on me. I have sent certified mail to Dearborn, MI (headquarters) Oct 27 and they maintain they do not have the letter. I can not reach anyone on the phone, nor find an address to send them all the info.
front coil spring failure
Like Sean, Malcolm and the others, I too, own a 2002 Ford Taurus and also had front coil spring failure, requiring replacement of both springs, a tire and sway bar links. I approached FORD about the recall covering [protected] Taurus and Sable models, and FORD informed me the recall was not applicable to my car. Its time for FORD to acknowlegde the problem has not been corrected and extend their recall to later model years.
Read full complaint and 48 commentsthe worst business I have ever dealt with!
I have recently applied for a mortgage, and received a copy of my current credit report. Since I was a victim of true-name-fraud, there were many accounts on the report that were not mine. Including one for a 99 ford explorer. I proceeded to call your customer service center so that I may receive a letter from your company stating that I have been erroneously reported. I spoke with 3 different customer service representatives. Each representative asked for my account number (the number was listed on my credit report).. I gave it to them, and they all told me the same thing. 'this is for a 99 ford explorer'. I proceeded to tell them that I do not.. And never have, owned a ford explorer. They asked for my social. So I gave it to them. Lo and behold, they tell me 'this isn't you on the account' (well, really.. I've been trying to tell you that) I asked for a letter stating what they had just told me. Unfortunatly, they cannot give account information to anybody but the account holder. (I was in possession of the account number). All I wanted was a piece of paper that cleared my name from a loan that wasn't even mine. I asked to speak to a manager. After a 5 minute screaming match, I finally yelled do you not possess the use of microsoft word?.. And hung up.
I had to file a police report, contact all three credit agencies, then hire a credit counseling service to get them to write a letter to the credit companies.
I feel disgusted. I have never, ever had a loan with these people. My credit is on the line, because they fail to check references. It's sad that somebody can go to a dealership and get a loan with my name and address and a different social number.
Thanks for nothing. You people are the worst business I have ever dealt with.
Paint bubbles on hood of 2013 Ford Explorer.
I have a new ford to go car. I have perched it at 11 november 2015 in ahemadnagar (Maharashtra) from your dealer. Now my vehicle in warranty period but your dealer is not cooperating me. Since one year I am waiting for rear window moulding rubber & other spares. I am totally disappointed about your service. My mobile no is-[protected].
I'm Miss Chong Siew Yin who has recently purchased a Ford Motor's product (Ford Focus ) which is still under warranty.
The engine light of my car started to turn on after I hav attended car service at ford service center and it cannot be fixed although I have attended the for about 6 times!
I hope I can get an explanation for this issue.
warranty work took 2 months long . Not all issues were addressed, charged for issues that clearly were under warranty.
called to address issues, yelled at by the president, told not to come back. Went back was taken into a room w/the pres & 2 men & talked over. No problem solved. I've reached out to to customer service to no avail.
This is wrong!
On July 0f 2016 the blower motor quit on me.
Took it to the local ford dealer Currie Motors..Ford of Valparaiso, In
Customer # 1076912
VIN # 1ftfx1ef0bke21698
They want $200.00 to fix a $20.00 resistor.
I would like this added to the recall list complaint.
I want a new car as a replacement i bought this in 2017 do a recalled on transmission we buy from yall
Then yall can do a recalled
took truck for service at moses ford st. albans wv, told them left head light mounts were cracked, needed replaced, went to pickup was told ford denied coverage. if ford wants to lose future sales over 450.00 part so be it. US air had poor customer service and now they are out of business!
My vehicle was stolen hy Ford Barberton employees and nothing can be done seen as it is not a mechanicsl problem, how ridiculous. Will inform the media about this. Pathetic how this is allowed. Drinks spilled in my vehicle and driven around in the early mornings with over 3 hours idling. This is the kind of respect employees have for customers.
2016 Ford f150 - Keypad entry has factory code. Code has been stolen. Ford tells me code can not be changed. How is this possible? A code can not be changed in a computer? The Engineers are idiots. Wow - ah ever think this could be a security problem?
Constant problems with running boards. Close with door open. And stay open with door closed. Dangerous for handicapped wife and 2 year old child. Have been to the dealer 4 times for repairs. Case number is cas [protected].
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The gear ratio is stamped on the pinion on Fords and if you knew it needs to be replaced than that means you had it apart. Plus, if you spin the driveshaft, count the revolutions of the driveshaft for one revolution of the wheel. That truck either came with 3.55, 3.73 or 4.10 ratio. Ford built a billion vehicles since that POS, yea, they got other things to do.
This piece of junk was 17 years old when posted.The manufacturers aren.t even required to make parts for it anymore.There are 16 years of files on top of yours
Don't be a fool, You will have the same problems with your chevy. Don't believe me? Go check out ANY manufactures complaints, they are all junk. I've owned them all and they have all been garbage. Maybe you can talk yourself into thinking the Japanese build a better product too. Good luck with that.