FedEx
Reviews and Complaints

Do these complaints matter to Fed Ex? Do they really ever read them or is this complaint simply a vehicle for our frustration over something we can't do anything about? Anyway, my issue is the same as everyone's. Why is their service so bad? I had a 2-delivery scheduled for over a week ago. It has been sitting less than 25 miles away now for a week. Tracking says "Potentially Delayed". What do you mean "potentially"? It is delayed. What do they care? they can give away 15 million to a golf winner but can't take care of and operate their own facilities and get enough help. Okay, my frustrations out which is about all this complaint is worth. Thanks for reading.

I paid $5, 000 for a fireplace shipped from the UK. It was $3, 000 for the fireplace and about $2, 000 to ship it. Fedex Customs emailed me once and did not give me a five day notice to print and fill out the forms. I had an issue with my printer and had to get a friend to print out the forms so I could send them in. They screwed up and did a followup email to someone else's email and not mine that informed someone else of the 5 day notice. A couple days later I got the info sent to customs, and learned from the people I bought the fireplace from that FedEx had already shipped my fireplace back without notifying me! I called customs and they led me on to think they were going to ship the fireplace back to me, but that I had to wait three weeks for it to ship, so they could start the shipping back process. It was all a stalling technique so that once it was returned to the sender, they could tell me that it was out of their hands. They are psychopathic people that run FedEx. They billed the sender $2, 000 to return the item, so FedEx made $4, 000 total off of us just to ship a fireplace across the ocean for no reason! They are nothing but an Evil corporation that gains profits off of making their customers lives miserable. It's unforgivable! Evil, evil, evil!

At 12:10 p.m. I was travelling north on Garner Road in Weatherford Texas, as I approached Sosebee Bend road, which merges into Garner Road, a Fed Ex van traveling north on Sosebee Bend Rd. blew past a stop sign and onto Garner Road at a high rate of speed. I literally had to hit my brakes to avoid the van. The van, once on Garner, continued to travel North, which was the same direction I was travelling, and the van was driving so fast that the vehicle literally became air born going over the tracks. The van continued at the high rate of speed for an additional 1/4 mile and turned left onto Duke Trail, still driving at a high rate of speed, in the Woodlands addition, which just so happens to be where my house is located. Of course by the time I got to the turn the van was nowhere to be seen. When I turned onto McClintock Court, my street the van was backed into a drive of my neighbor at 109 McClintock, had delivered the package and was getting back into his van. I stopped and took the attached photo while telling the driver that I was the driver that had to brake at Sosebee Bend road. He informed me that he wasn't from around here and didn't see the stop sign. I told him that I was going to file a report with FedEx and that he needed to stop driving like that, especially in our neighborhood. It's difficult to find a link to report unsafe drivers working for FedEx., and after doing some reading, Im certain that nothing will become of this. The license number of the van is Texas HXJ-4712 and Ive attached a photo of it in the drive of my neighbor.
Earl Belz [protected]@nxlink.com

A FedEX driver delivered a package to my home on 9/30/21. Product was fine. But then instead of going out the way he came, down my drive to the highway, he cut across my land to deliver a package to the neighbor over the fence. Which he did, but having no way out there, he drove back across my property. What he did made a mess which has to be fixed before it can be mowed again. The deep ruts he left will throw you off a mower. But I am more upset about my treatment since then. For weeks now, I have been calling only to be lost in your phone system. When I finally speak to someone they tell me ifs the wrong place for my problem. Some are nice. One gave me a Case number [protected]. Some are downright rude, talk over me and transfer me to a satisfaction survey, mid sentence. Which asks one question, and then... Goodbye. Leaving me to start over with the same result.

Hello
my account was compromised and reported under fraud claim No. 221-946, I had to go to so much trouble, emails and calls to who can assist me, when she was found, she was no help whatsoever, till now. the issue has been going on since 05/19/2021 and has not been resolved and my refund has not been issued, M. Glover lied to me that she did not receive my emails but she discussed them with me while looking at them, she told me she was going to get a hold of my account rep to have him/her call me to finalize the new account and to close the current one, but she did not, I have been sending emails to notify her that no act rep. had called me. no answer from no one, NO HELP what so ever.
They stopped my service in August for balance due, even though I had overpayment with the refunds, but they said no you have to pay and deal with who ever regarding the refunds because we do not see it. every payment I sent in I attached the credit statements for the bad deliveries as I was instructed to do hoping that it will be forwarded to someone who can read and take care of the issue, but again same scenario till now.
I have been been with Fedex since 2008 under this office and since 1997 under IRP Express Inc "my previous office", it think i should have been treated better than this, that if you care about your customers.
I am in process of switching my service to UPS after all these years.

Federal Express driver left my package at the wrong driveway. It was a barn driveway. It was pure luck it was spotted. Otherwise it may have been sitting out there in the rain for days! This is not the first time I've had this happen. I've had Fed Ex drivers leave my packages propped up against a tree at the wrong driveway along the side of the road in winter, left on the tongue of a horse trailer outside of a barn at the wrong driveway, and alongside the road in the wet snow and salt next to my mailbox! Fed Ex makes it impossible to talk to a Fed Ex complaint department. Terrible service!

I wad behind a fed ex driver license.plate number C40875P washington state plate, reckless on us 101 north about 10 miles out of Raymond, abrupt lane changes, impeding in a.passing lane zone. Not letting faster traffic get by him in a paassong zone. Suspected distracted driving going in.and out of lanes .

Tracking number
[protected] 63
Delivered today at 9:56 am
Video attached
6549 e. Palm ln.
Scottsdale, AZ. 85257
Siobhan Shewak
Driver shuffled 1/2 way up driveway.
Dropped package onto driveway, 7 more steps to my front door.
This package was tender plants and would have been in the sun had I not seen it on driveway.
My husband likely would have driven over the package...
He could have just slowed down and tossed it onto the driveway, with where he dropped it off.
This is really a poor way to make a delivery of residential packages.

Your Fedex driver, at 11:35 a.m. on 10/20/2021, was speeding up our street (SW 71st Terrace Road) which is posted at 20 mph. He appeared to be doing around 40 mph. He passed me and went straight through the STOP sign near my home. This is a golf cart, jogging and walking community and what he was doing was detrimental to the safety of all our residents. I would request that you speak with this driver so that he is not banned from entering our community of Oak Run in Ocala, Fl.
Thank you for you time.

Regards,
Mark Chapdelaine
11100 S.W. 71st Terrace Road, Oak Run, Ocala, Fl.
[protected])

I bought a phone from the Samsung website on October 11 and I got a notification saying how I would be getting it on the 13th of October, but when the 13th passed I was told that my package was potentially being delayed. So I decided to leave it be. A few days passed and I get a new notification saying how I would be getting it on the 18th. It was still in Texas during those whole days and I was beginning to feel skeptical of it. On the 17 it finally moved from Texas to Tracy, CA. It still said that same thing that it would arrive on the 18th of October. Well, today is they 18th and nothing came in the mail at all from FedEx.

fed ex is shipping my package ordered from menards, last text stated in was in ohio 10/8, no one know where my package is today, havent recieved it, finaly talked with a fed ex agent who hung up on me. i want some answers from fed ex or they can pay me for my lost package tracking #[protected], my name is mark counts [protected], i really dont know why im having this problem, i talked with a manager at menards where i ordered from, they cant help me

[protected] online info on truck to be delivered and then no info as to where is and when delivered. Called Customer service was fed script repeatedly. Rep was rude obviously working from home laughing and screaming. Sad a company of this stature can't provide better service.

I cringe and hate when a package is being delivered by FedEx. Service seriously diminished in last 20 years.

Use this information wisely and provide when package will be delivered.

Vehicle Tag Number: North Carolina ZL4044
Vehicle Number: 442568
Time: 1:30 - 2:00 PM

The operator of this vehicle was speeding, weaving between traffic, passing vehicles on the right turning lane and on one occasion the right turn lane ended and the driver was forced to continue to drive straight ahead on the grass and dirt before he was able to cut back into the pavement.

I spotted and followed the drive from City of Sanford North Carolina on Highway 87 South through Town of Spring Lake continuing on Highway 295 South through Fayetteville/Fort Bragg, North Carolina.

The Driver was a Black Male with long Dreadlocks and the Passenger was a Hispanic or Native America Male.

I can be contacted at: [protected]
E-Mail: [protected]@yahoo.com

I had updated my delivery manager with instructions on where to deliver my package. They never come up my driveway due to it being bad. This time I made note specifically not to deliver item up my drive way, to leave it at the bottom on the porch of 1017 (which is what they always do anyways) it was a christmas gift for my son this year. They took the box up the bad driveway and left it with my son! It was his big gift and now they ruined it. Thanks alot fed ex. Whats the point of even having that option to say where to deliver if driver isnt even going to follow it. Im so upset right now. Im not made of money. I worked hard to be able to get him this as a surprise. my email on my account is [protected]@gmail.com.

Our Company Name is Trusthouse Insurance, LLC based in TN; we had a FedEx Account which was closed and some company from Garden California using our closed account number to ship their packages and FedEx mailing us an Invoice, I wrote FedEx a letter 2 times and called few times but no one took it seriously to resolve this matter. We are keep getting an Invoice and we feel like it is a harrassment for no reason.
Could not attach file, please call me to discuss further and provide email address to send all documents
Thank you
Balu Patel
[protected] Mobile

fedex has fallen to usps level ignoring the 2 main objectives on time, intact delivery. they smashed and delivered my corvette window trim in terrible shape then once it was made clear and reported you smashed the replacements to its a 100 percent complete failure of you only task you offer. i would fire all connected to the tracking and handling of the product its unacceptable and disgusting.

These people are nuts. FedEx used to be a class act but over the last year they've really been dropping the ball. They will send a notification that the package is on the truck or out for delivery, then they no-show me and give a revised date, which changes several times. You can't reach them for any information that makes sense. I have an Amway business and the products I order are for my clients as well as me, so I have to apologize to them for the incompetence of FedEx. I have filed reports about all these delivery issues with Amway and I can only hope they stop using these bozos for all time.

I was expecting a delivery and on Sept 24th, FedEx marked it as "delivered" even when it wasn't.

I reached out to them via Twitter. Initially they pushed the responsibility to USPS, but the tracking on the FedEx page itself clearly showed and specified that "delivery scheduled by FedEx Ground, not US Postal Service" and after that, it was "On FedEx vehicle for delivery"

I pointed this out to them and they reiterated that they could not open a case for it because the seller chose "the cheapest and slowest service available". SmartPost. Why lie about the delivery then? It wasn't delivered at all.

Fedex shows my package (order #[protected]) was delivered at the front door at 2:26 pm on 10/9/21, checked at 2:35 pm and there was no package there. Called Fedex (Sergio) and they said they have no way to check with the driver to see if it was delivered to the wrong address and the seller has to file a LPP complaint. I don't see why it would have been delivered to the wrong address since my address is posted on my mailbox in the front of the house. I shouldn't have to scour the neighborhood to try to locate where they may have delivered the package. This isn't the first time that this has happened with Fedex, just the first time I decided to complain about it. All I want is to get the package that I ordered. Which are medical supplies.

Date of incident: 10/8/21
Package Delivery:
Let me start by saying not all homes can be found on Google Map. Just because my house (which is new construction) doesn't show does NOT mean it is an incorrect address. The delivery driver put it in as such and your phone system is not helpful AT ALL when this happens. Every time I put in my tracker ID, it said "Your package has an incorrect address and only the shipper can change this. Good-Bye" and hangs up. I had to finally say order supplies to get in a queue to get an actual person. I said over and over "Agent" or "Customer Service" to try to get to a person! And the poor people who got my call ... I was so incredibly frustrated with your phone system that I took it out on them. NOT FAIR TO YOUR EMPLOYEES! I can only imagine how frustrated they are when they talk to someone.