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1.4 16 Reviews 1755 Complaints
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FedEx complaints 1755

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E
2:42 pm EDT

FedEx refunds/customer service act No4565-7062-3

Hello
my account was compromised and reported under fraud claim No. 221-946, I had to go to so much trouble, emails and calls to who can assist me, when she was found, she was no help whatsoever, till now. the issue has been going on since 05/19/2021 and has not been resolved and my refund has not been issued, M. Glover lied to me that she did not receive my emails but she discussed them with me while looking at them, she told me she was going to get a hold of my account rep to have him/her call me to finalize the new account and to close the current one, but she did not, I have been sending emails to notify her that no act rep. had called me. no answer from no one, NO HELP what so ever.
They stopped my service in August for balance due, even though I had overpayment with the refunds, but they said no you have to pay and deal with who ever regarding the refunds because we do not see it. every payment I sent in I attached the credit statements for the bad deliveries as I was instructed to do hoping that it will be forwarded to someone who can read and take care of the issue, but again same scenario till now.
I have been been with Fedex since 2008 under this office and since 1997 under IRP Express Inc "my previous office", it think i should have been treated better than this, that if you care about your customers.
I am in process of switching my service to UPS after all these years.

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B
6:20 pm EDT

FedEx They left my package at the wrong driveway. They left it outside of a barn!!!!

Federal Express driver left my package at the wrong driveway. It was a barn driveway. It was pure luck it was spotted. Otherwise it may have been sitting out there in the rain for days! This is not the first time I've had this happen. I've had Fed Ex drivers leave my packages propped up against a tree at the wrong driveway along the side of the road in winter, left on the tongue of a horse trailer outside of a barn at the wrong driveway, and alongside the road in the wet snow and salt next to my mailbox! Fed Ex makes it impossible to talk to a Fed Ex complaint department. Terrible service!

Desired outcome: Customer service rep call me back

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J
2:08 am EST

FedEx Driver

I wad behind a fed ex driver license.plate number C40875P washington state plate, reckless on us 101 north about 10 miles out of Raymond, abrupt lane changes, impeding in a.passing lane zone. Not letting faster traffic get by him in a paassong zone. Suspected distracted driving going in.and out of lanes .

Desired outcome: Coaching

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B
3:51 pm EDT

FedEx Package residence improper delivery

Tracking number
[protected] 63
Delivered today at 9:56 am
Video attached
6549 e. Palm ln.
Scottsdale, AZ. 85257
Siobhan Shewak
Driver shuffled 1/2 way up driveway.
Dropped package onto driveway, 7 more steps to my front door.
This package was tender plants and would have been in the sun had I not seen it on driveway.
My husband likely would have driven over the package...
He could have just slowed down and tossed it onto the driveway, with where he dropped it off.
This is really a poor way to make a delivery of residential packages.

Desired outcome: Driver needs learning opportunity to prevent risks to packages due to theft, damage due to other vehicles driving onto package or damage due to extreme heat from direct sun

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M
11:58 am EDT

FedEx Reckless driver!

Your Fedex driver, at 11:35 a.m. on 10/20/2021, was speeding up our street (SW 71st Terrace Road) which is posted at 20 mph. He appeared to be doing around 40 mph. He passed me and went straight through the STOP sign near my home. This is a golf cart, jogging and walking community and what he was doing was detrimental to the safety of all our residents. I would request that you speak with this driver so that he is not banned from entering our community of Oak Run in Ocala, Fl.
Thank you for you time.

Regards,
Mark Chapdelaine
11100 S.W. 71st Terrace Road, Oak Run, Ocala, Fl.
[protected])

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N
1:37 am EDT

FedEx product was delayed again

I bought a phone from the Samsung website on October 11 and I got a notification saying how I would be getting it on the 13th of October, but when the 13th passed I was told that my package was potentially being delayed. So I decided to leave it be. A few days passed and I get a new notification saying how I would be getting it on the 18th. It was still in Texas during those whole days and I was beginning to feel skeptical of it. On the 17 it finally moved from Texas to Tracy, CA. It still said that same thing that it would arrive on the 18th of October. Well, today is they 18th and nothing came in the mail at all from FedEx.

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P
11:09 am EDT

FedEx havent recieved package

fed ex is shipping my package ordered from menards, last text stated in was in ohio 10/8, no one know where my package is today, havent recieved it, finaly talked with a fed ex agent who hung up on me. i want some answers from fed ex or they can pay me for my lost package tracking #[protected], my name is mark counts [protected], i really dont know why im having this problem, i talked with a manager at menards where i ordered from, they cant help me

Desired outcome: pay for my order or deliver my package to my home ( weighs 140 lbs cant or pick up at a fed ex store)

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G
11:07 pm EDT

FedEx Delivery and customer service and online informationne

[protected] online info on truck to be delivered and then no info as to where is and when delivered. Called Customer service was fed script repeatedly. Rep was rude obviously working from home laughing and screaming. Sad a company of this stature can't provide better service.

I cringe and hate when a package is being delivered by FedEx. Service seriously diminished in last 20 years.

Use this information wisely and provide when package will be delivered.

Desired outcome: Info on delivery

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A
6:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Reckless Driver

Vehicle Tag Number: North Carolina ZL4044
Vehicle Number: 442568
Time: 1:30 - 2:00 PM

The operator of this vehicle was speeding, weaving between traffic, passing vehicles on the right turning lane and on one occasion the right turn lane ended and the driver was forced to continue to drive straight ahead on the grass and dirt before he was able to cut back into the pavement.

I spotted and followed the drive from City of Sanford North Carolina on Highway 87 South through Town of Spring Lake continuing on Highway 295 South through Fayetteville/Fort Bragg, North Carolina.

The Driver was a Black Male with long Dreadlocks and the Passenger was a Hispanic or Native America Male.

I can be contacted at: [protected]
E-Mail: [protected]@yahoo.com

Desired outcome: Fired because his manner of driving endangered the public.

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K
4:48 pm EDT

FedEx Delivery

I had updated my delivery manager with instructions on where to deliver my package. They never come up my driveway due to it being bad. This time I made note specifically not to deliver item up my drive way, to leave it at the bottom on the porch of 1017 (which is what they always do anyways) it was a christmas gift for my son this year. They took the box up the bad driveway and left it with my son! It was his big gift and now they ruined it. Thanks alot fed ex. Whats the point of even having that option to say where to deliver if driver isnt even going to follow it. Im so upset right now. Im not made of money. I worked hard to be able to get him this as a surprise. my email on my account is [protected]@gmail.com.

Desired outcome: well you ruined the holiday... dk how you can fix that.

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B
5:39 pm EDT

FedEx Some one using out closed account Number and FedEx sending Invoices to us

Our Company Name is Trusthouse Insurance, LLC based in TN; we had a FedEx Account which was closed and some company from Garden California using our closed account number to ship their packages and FedEx mailing us an Invoice, I wrote FedEx a letter 2 times and called few times but no one took it seriously to resolve this matter. We are keep getting an Invoice and we feel like it is a harrassment for no reason.
Could not attach file, please call me to discuss further and provide email address to send all documents
Thank you
Balu Patel
[protected] Mobile

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J
9:21 am EDT

FedEx Damage 1st and replace shipment same bent box on the fragile sticker

fedex has fallen to usps level ignoring the 2 main objectives on time, intact delivery. they smashed and delivered my corvette window trim in terrible shape then once it was made clear and reported you smashed the replacements to its a 100 percent complete failure of you only task you offer. i would fire all connected to the tracking and handling of the product its unacceptable and disgusting.

Desired outcome: hold those accountable make changes and pay the 100.00 in parts and shipping

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W
4:36 pm EDT

FedEx Delivery incompetence

These people are nuts. FedEx used to be a class act but over the last year they've really been dropping the ball. They will send a notification that the package is on the truck or out for delivery, then they no-show me and give a revised date, which changes several times. You can't reach them for any information that makes sense. I have an Amway business and the products I order are for my clients as well as me, so I have to apologize to them for the incompetence of FedEx. I have filed reports about all these delivery issues with Amway and I can only hope they stop using these bozos for all time.

Desired outcome: I would like to see major companies stop using FedEx and drive them out of business.

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J
3:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx FedEx lied about delivery

I was expecting a delivery and on Sept 24th, FedEx marked it as "delivered" even when it wasn't.

I reached out to them via Twitter. Initially they pushed the responsibility to USPS, but the tracking on the FedEx page itself clearly showed and specified that "delivery scheduled by FedEx Ground, not US Postal Service" and after that, it was "On FedEx vehicle for delivery"

I pointed this out to them and they reiterated that they could not open a case for it because the seller chose "the cheapest and slowest service available". SmartPost. Why lie about the delivery then? It wasn't delivered at all.

Desired outcome: Track and locate my lost package, and redeliver it to the correct address

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R
4:14 pm EDT

FedEx Package delivery

Fedex shows my package (order #[protected]) was delivered at the front door at 2:26 pm on 10/9/21, checked at 2:35 pm and there was no package there. Called Fedex (Sergio) and they said they have no way to check with the driver to see if it was delivered to the wrong address and the seller has to file a LPP complaint. I don't see why it would have been delivered to the wrong address since my address is posted on my mailbox in the front of the house. I shouldn't have to scour the neighborhood to try to locate where they may have delivered the package. This isn't the first time that this has happened with Fedex, just the first time I decided to complain about it. All I want is to get the package that I ordered. Which are medical supplies.

Desired outcome: I want my package.

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S
3:57 pm EDT

FedEx Telephone System

Date of incident: 10/8/21
Package Delivery:
Let me start by saying not all homes can be found on Google Map. Just because my house (which is new construction) doesn't show does NOT mean it is an incorrect address. The delivery driver put it in as such and your phone system is not helpful AT ALL when this happens. Every time I put in my tracker ID, it said "Your package has an incorrect address and only the shipper can change this. Good-Bye" and hangs up. I had to finally say order supplies to get in a queue to get an actual person. I said over and over "Agent" or "Customer Service" to try to get to a person! And the poor people who got my call ... I was so incredibly frustrated with your phone system that I took it out on them. NOT FAIR TO YOUR EMPLOYEES! I can only imagine how frustrated they are when they talk to someone.

Desired outcome: CHANGE YOUR PHONE SYSTEM! HORRIBLE!

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N
12:56 pm EDT

FedEx driver

I have been blocked by a FedEx driver who also tailgated me into this Hogan Chevrolet. He swore at me also. As I took these pics he said, "Why don't you f-----ing get my good side!"
He was also rude to another man who complained to him at this Hogan's Chevro let in Markham, Ontario.
This happened on Friday, October 8th.
This truck prevented any vehicles from entering or exiting the car company.

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N
7:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx shipping

fedex claims to deliver packages but instead just drops packages at the rural USPS office. The USPS is overwhelmed with this practice because it is also being used by Amazon, and UPS to do the same. The drivers do not even try to deliver the packages.
At a minimum, this is false advertising. Fedex is not delivering my package at all. It's just using the USPS as a place for people to complain about poor service. It is now 14 days to get a small package of photo paper.

Desired outcome: make fedex use it's own drivers for deliveries

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M
5:29 pm EDT

FedEx Poor customer service on package delivery issues

Shipped medium size box on sept 24th from FedEx office store in NH to daughter in Oregon. Advised by FedEx staff on shipping ground to confidently arrive in Oregon on Oct 1st. Package not delivered on Oct 1st. Tracking shows delays in CT facility and has "in transit" status at Chicago facility since Sept 30th. This is not "in transit" its "stuck"!
Called FedEx customer service on Oct 1st, Oct 5th and Oct 7th. Each time reps offered to initiate investigation and was told I would get call or text within 24-48 hrs ... nothing, no response. On Oct 7th I visited the Fed Ex office sore which shipped package, they tell me it's likely lost ... but no additional detail.
Where is my package? having missed a childs birthday with enclosed gifts, it adds to frustration of very poor customer service.
Tracking #[protected]

Desired outcome: Find my package and stop the excuses

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C
3:25 pm EDT

FedEx Driver

I was taking out my garbage when a fedex driver stopped, insulted my clothes for some reason, then said something else before then speeding off and laughing. I didn't have a package nor was I interacting but he stopped and insulted me. The license plate is either BB02822 or BBO2822. I don't find it acceptable from a company to allow their drivers to behave in this way. I am not usually one to be stingy about things like this but it was extremely uncalled for and childish. FedEx has lost my business.

Desired outcome: I would prefer an apology or punitive action.

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About FedEx

Screenshot FedEx
FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Delivery carelessness was posted on May 13, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1771 reviews. FedEx has resolved 164 complaints.
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  1. FedEx contacts

  2. FedEx phone numbers
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    800 033 339
    800 033 339
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    +1 (877) 339-2774
    +1 (877) 339-2774
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    +44 345 607 0809
    +44 345 607 0809
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    +44 247 670 6660
    +44 247 670 6660
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    +61 132 610
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    100%
    Confidence score
    Sweden
    +41 448 744 160
    +41 448 744 160
    Click up if you have successfully reached FedEx by calling +41 448 744 160 phone number 1 1 users reported that they have successfully reached FedEx by calling +41 448 744 160 phone number Click down if you have unsuccessfully reached FedEx by calling +41 448 744 160 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +41 448 744 160 phone number
    100%
    Confidence score
    Switzerland
    +90 444 9339
    +90 444 9339
    Click up if you have successfully reached FedEx by calling +90 444 9339 phone number 1 1 users reported that they have successfully reached FedEx by calling +90 444 9339 phone number Click down if you have unsuccessfully reached FedEx by calling +90 444 9339 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +90 444 9339 phone number
    100%
    Confidence score
    Turkey
    +966 122 329 999
    +966 122 329 999
    Click up if you have successfully reached FedEx by calling +966 122 329 999 phone number 1 1 users reported that they have successfully reached FedEx by calling +966 122 329 999 phone number Click down if you have unsuccessfully reached FedEx by calling +966 122 329 999 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +966 122 329 999 phone number
    100%
    Confidence score
    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
    Click up if you have successfully reached FedEx by calling +971 42 183 860 phone number 1 1 users reported that they have successfully reached FedEx by calling +971 42 183 860 phone number Click down if you have unsuccessfully reached FedEx by calling +971 42 183 860 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +971 42 183 860 phone number
    100%
    Confidence score
    UAE
    +852 27 303 333
    +852 27 303 333
    Click up if you have successfully reached FedEx by calling +852 27 303 333 phone number 1 1 users reported that they have successfully reached FedEx by calling +852 27 303 333 phone number Click down if you have unsuccessfully reached FedEx by calling +852 27 303 333 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +852 27 303 333 phone number
    100%
    Confidence score
    Hong Kong
    +65 67 432 626
    +65 67 432 626
    Click up if you have successfully reached FedEx by calling +65 67 432 626 phone number 1 1 users reported that they have successfully reached FedEx by calling +65 67 432 626 phone number Click down if you have unsuccessfully reached FedEx by calling +65 67 432 626 phone number 0 0 users reported that they have UNsuccessfully reached FedEx by calling +65 67 432 626 phone number
    100%
    Confidence score
    Singapore
    +82 23 338 000
    +82 23 338 000
    Click up if you have successfully reached FedEx by calling +82 23 338 000 phone number 1 1 users reported that they have successfully reached FedEx by calling +82 23 338 000 phone number Click down if you have unsuccessfully reached FedEx by calling +82 23 338 000 phone number 1 1 users reported that they have UNsuccessfully reached FedEx by calling +82 23 338 000 phone number
    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
FedEx Category
FedEx is related to the Shipping and Logistics category.

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