FedEx
reviews and complaints

I was expecting a delivery on Monday November 15, tracking number [protected]. This delivery requires an adult signature (6 bottles of wine) so I planned to be home all day.

At about 1:52 PM, I happened to be looking out my front door and saw a FedEx truck drive up on the street. My house is set back on a hill and there are about 30 steps from the street up to my front door. I couldn't see exactly what the driver was doing, but after a minute he drove off. I thought perhaps he had just left the package down there, at street level, so I went down to check and there was nothing.

At 1:59 PM I received a text and an email saying that FedEx was unable to deliver my package. The reason was given as this: "Customer not available or business closed - Adult signature required". The delivery was rescheduled for Tuesday.

But I was available. I watched the truck pull up and drive away. The driver never knocked on my door or rang the bell. He or she never came up my stairs.

Obviously the driver didn't care even to try to deliver the package. Just too many stairs. So he or she marked the package as "customer not available" and drove off.

I have rerouted the package for pickup at a FedEx facility in my town, where I will pick it up. And why have I done this? Because I suspect that the same thing will happen tomorrow: Too many stairs, easier to mark this heavy package as "customer not available" and drive off.

I have had nothing but issues with Fedex. By far the worst courier to exist.

I have tracking numbers and open traces to confirm the following:

Every single package Fedex has handled of mine in 2021 (and 2020) has been delayed, lied about, lost then "found", or damaged.

They constantly lie about attempting a delivery even though all 3 cameras I have that point towards the front of the house, AND the doorbell camera all show no driver even drove BY my house on the days/times they attempted delivery. I think this is what pisses me off most about this company — the blatant LIES, and nothing ever happens — they just keep doing it failed delivery after failed delivery.

Every single package handled by Fedex for me in 2021 has been delayed for one reason or another, I usually add an extra 4 days when Fedex is involved.

I have had 3 packages get "lost" then once I complain they're magically found and delivered. It was REALLY fun when I had a broken car — imagine how my heart sank when I saw the tracking was Fedex. Took an extra week to get the part I needed to fix my car and the dude chucked it across my entryway (fortunately no damage).

I have had 2 packages damaged by blatant abuse, including one instance where I was able to record the driver throw my keyboard about 8 feet from the forward edge of my house to my door. Keyboard had to be returned and I was able to request a different courier from the company.

The most recent issue (today) was a delivery date of 13Nov, now 16Nov because of an "operations delay" (that's a new one!). How in the world does an "operations delay" push my package back past the original delivery date of 15Nov?

Never had an issue with UPS or USPS during this time.

The saying around the house: If it's Fedex, it's [censored]ed.

I've also taken to advising against using Fedex. I deal with a lot of companies that ship a lot of different things and nothing gives me more satisfaction than telling a customer to not use Fedex, then having them follow through and drop the POS company. I hope it hurts their bottom line, they absolutely deserve it.

Hello. I have to receive one pack from Spain to Norway on 4/11/2021. Today is 11/11/2021 so I haven't received it yet. Tracking number is: [protected]. The big issue is that my family has paid an express service to arrive in 1 week, they have been insured about it, so...we already are 2 weeks now. Somebody have to pay me back the money I've paid over normal price?

Semi drivers need to be informed to not park in areas of rest areas that are posted for cars only. When they ignore signs posted that prohibits their parking it causes problems for other travelers. Law enforcement is almost always called and the drivers are sometimes ticketed and are always told to move. Please advise all truck drivers to obey all the laws in the state. I've attached a few pictures of this very problem I'm speaking of. There are designated areas for them to park so there is no reason other than the lack of respect for other travelers and the law for them to ignore the posted signs and just park wherever they please.

I placed an order that I was informed that it was going to be delivered today, as I even paid extra to make sure it was. I checked FedEx tracking multiple times throughout the morning and each check yielded "Scheduled for Today. On Time. Delivery by End of Day. Out for Delivery. etc.." Early afternoon I receive an email stating that there was a delivery exception due to "Customer Not Home or Business Closed". I checked with the shipper, they had no requirement of signature or even that it had to be given to a person. Our front door is also blocked from view by the street by bushes and my parked car, so there should have been no worry of it not being in a safe place.

We have a smart doorbell and cameras on the exterior of our house and would normally receive some type of notification. So, considering that I was at home at the time of the "Attempt" and never heard a knock or hear the doorbell, I was pretty certain they didn't actually attempt anything. I then took a look at the cameras and doorbell app to see if I did have a missed doorbell or any type of motion for 10 minutes before and 10 minutes after "Attempted Delivery".

Absolutely nothing...

After trying to communicate through FedEx's online chat, it told me I needed to call to speak to a representative. I called the number that was given - 1-800-GoFedEx [protected]) and after trying to get in touch with a human for 20 minutes, I hung up and tried the chat again. Still ended up with "You need to call" so I called again. Another 10 minutes trying to get a human instead of an automated system that just kept saying "We tried to deliver but were unable to" I finally was able to get through.

Once someone actually answered the phone, "Lawrence" was extremely rude and unhelpful. He kept repeating "I completely understand" but he really wasn't listening to anything I was saying. I was on the FedEx tracking site looking at the failed delivery and he kept telling me that wasn't true and it was always scheduled for delivery tomorrow. Just as a reminder, I already checked several times today and it said it will be delivered today. I tried explaining that to "Lawrence" and he never once was able to tell me that "Yes, we tried but were unable to deliver it".

Once I asked to speak to a supervisor or someone else that could help me out, I needed the package today - not tomorrow (I even offered to pick it up from the local FedEx hub), he put me on hold for 10 minutes. After he got back he proceeded to tell me that the package was scheduled for delivery tomorrow and that it was never scheduled for today. I asked if he was going to get a supervisor, which was why he put me on hold to begin with, and he completely avoided the question. I asked if he had some type of company identification number or some way that I could identify him to his supervisor and he said they weren't allowed to give that info out. He then told me a scripted "I'm sorry, we cannot provide any more assistance, so I am going to be disconnecting the call. Thank you for calling FedEx and have a great day" *CLICK*

I called back and spoke with another representative that was extremely nice and tried to help as much as she could. She immediately confirmed that the driver noted that the delivery was attempted but nobody was home. After I mentioned that the shipper didn't require signature she put me on hold for a moment and acknowledged that it didn't require signature and that they should have left the package. She seemed to understand and agree that it was odd that it wasn't left after explaining the layout of my house vs street view, and the fact that I was home, was pretty confounding. She said that unfortunately there was no way to get them to "reattempt" the non-attempt tonight, but she would put a note in on the order to make sure that they leave it for us tomorrow regardless of answer. She also made note and apologized about how the previous representative was unable to assist me, and I gave her the only info I had: "Lawrence".

Supposedly the package will be here tomorrow but because of not receiving it when I should have, I now have to go purchase the item from a local store. Unfortunately they are charging much more for the product than I paid for it to begin with, but I am going to have to bite the bullet and do it. So not only did I have to pay more for the product but I am also out the expedited shipping I paid for and have to ship the item back once I finally receive it, if ever.

Ultimately, I just wanted the product that I ordered and needed to have received it today. I offered to go to the local hub, go to a pickup site, etc.. but was unable to get any resolution today.

Re:
Video attached

Looking for a lawsuit?

Driver places large box directly in front of my front door!

I had to squeeze out to get the door open. I am handicapped.

If I had fallen, it would not be me who would be contacting you!

I received three boxes that do not belong to me the address was written correctly, don't understand why, are their drivers that incompetent?or are they illiterate that can't read the address's its becoming an everyday thing I have called this week it has occured two times and expect they correct this.

Date - October 18, 2021
Order # [protected]
Tracking # [protected]

I ordered some really nice shirts that are normally $50 a piece on sale for less than $20 a piece. REALLY, REALLY wanted these shirts, as I already own a few and they are THAT good. The retailer, unbeknownst to me, uses FedEx as their carrier. I receive a tracking number, which is apparently useless because I soon get a confirmation email at around 3AM that my package was delivered the previous day around Noon. No such thing happened. I reach out to FedEx, they say it's a FedEx SmartPost package, meaning it was brought to the main hub and then the Post Office would make the final delivery to me. I go to the Post Office, and they say if it were truly a SmartPost package, then I would have received a seperate USPS tracking and confirmation number - meaning FedEx just straight up lied about everything. What protocol is in place that allows a driver to just It was not registered as a SmartPost package and it was not delivered. So sick of them and whatever protocol they have. Now when I order something online, I reach out to them via phone or email and see if they're using FedEx and if they can't add signature authorization to the delivery, I'll just cancel the order. I can't support anyone choosing to use FedEx at this point.

FedEx ground has the worst and most inattentive customer service department I've ever Dealt with. Pray you never have one of their trucks damage your property. Late in September one of their trucks ran over and destroyed one of the planters at the entrance of our drive way. I called FedEx to fill a report. Couldn't get in touch with a human. Tried several times.
Finally, I went to the FedEx office in the business part (where I learned they are not a part of FedEx ground), but with wonderful woman Anne Clark did a great job of getting though the mind field and I finally got a claim filled.
They sent me a form to fill out on line, which I did along with pictures of the damage.
That was Sept 30. And it was a firm called ARC claims Management in Cherry Hill, N.J.
Since then, I've call 13 or 15 times and spent 15 hours on hold, being transferred or put on hold only to get hung up on or to leave a voice mail. I also sent 10 or 12 email. No response from any of them.
So today I went back to the FedEx, ground Anne Clark who negotiated her way though the maze again, but ended up getting hung up on.
Anne Clark was one of the best customer service people I've ever worked with, hope they give her a raise. She didn't have to help, it wasn't her problem, but she did.
But like I said FedEx Ground and FedEx Express are different divisions of the same Company. FedEx Ground needs to come to Clarksville and get a customer service lesson from Anne.

Item is in my city and is supposed to be held at an office today. Now I'm being told it won't be available till Tuesday. Why if the package is in my city do I have to wait till Tuesday. Fed ex is the absolute worse delivery service period hands down

The attached video took place 10/30/2021 at approximate 115p EST on Cotton Creek Drive, Canton, GA. This driver has a bad habit of speeding. I'm retired, but many of our neighbors have young children. There are (3) elementary students to our left & another (3) across the street. The posted speed limit in our subdivision is 25mph. I would think FedEx has paid out enough in wrongful death claims the past several years, not to mention the bad publicity, that this sort of driving behavior would be monitored by some sort of onboard driving system. I guess not. Sorry the video is sideways. I hurried to grab my phone after he sped down our cul-de-sac, and I wanted to film him coming back out. You can hear him accelerate. From where he started in the cul-de-sac until the next Stop sign on our street is approximately 1/5mi. He was gunning the van all the way down the street.
Now you know, and so do I.

Driver 306180 pulled out in front of us and slowed down on a 60 mph road. Then came to a full stop in the road because he missed his turn with no turn signal. Get him off the road.
This type of wreckless endangerment of the public causes wrecks and law suits. He is a hazard! We would like this driver to be taught to follow the laws of the state of Texas.

This Company has the audacity to send us Past Due notices, when they are billing our account in error. Charging pickup fee's and billing us for other peoples address corrections etc. At the rate the company is going they are going to go out of business with this level of customer service. Our representatives at fedex dont know how to fix our account, the billing department cannot take our Credit Card as a payment method, and they are losing multi billion dollar accounts in result to ups as these accounts are fed up with Fedex and their rate of resolving accounts. Their regular customer service team encuraged us to cancel our account by going online and doing so, in result as they could not assist with the problems we had.

FedEx, FedEx, FedEx...How is it possible that so many times you cannot get multiple package, that are going to the same address, to that address on the same day!
My business depends on these large pelicans cases arrive on the promised delivery date, yet some how, package 2 of 2 will arrive but package 1 or 2 is missing for a week. ?
Message to others considering using FedEx, as a trusted business partner, ...Don't!
Their drivers just don't care! period! It must come from the top down. I really wish Amazon would consider doing commercially available delivery. They know they're are doing and their staff seems to care.

This is the third time your delivery driver tossed my package on my porch. And I have videos. Is this how you train your drivers? It would take less than a second to place the package instead of throw it.

Do these complaints matter to Fed Ex? Do they really ever read them or is this complaint simply a vehicle for our frustration over something we can't do anything about? Anyway, my issue is the same as everyone's. Why is their service so bad? I had a 2-delivery scheduled for over a week ago. It has been sitting less than 25 miles away now for a week. Tracking says "Potentially Delayed". What do you mean "potentially"? It is delayed. What do they care? they can give away 15 million to a golf winner but can't take care of and operate their own facilities and get enough help. Okay, my frustrations out which is about all this complaint is worth. Thanks for reading.

I paid $5, 000 for a fireplace shipped from the UK. It was $3, 000 for the fireplace and about $2, 000 to ship it. Fedex Customs emailed me once and did not give me a five day notice to print and fill out the forms. I had an issue with my printer and had to get a friend to print out the forms so I could send them in. They screwed up and did a followup email to someone else's email and not mine that informed someone else of the 5 day notice. A couple days later I got the info sent to customs, and learned from the people I bought the fireplace from that FedEx had already shipped my fireplace back without notifying me! I called customs and they led me on to think they were going to ship the fireplace back to me, but that I had to wait three weeks for it to ship, so they could start the shipping back process. It was all a stalling technique so that once it was returned to the sender, they could tell me that it was out of their hands. They are psychopathic people that run FedEx. They billed the sender $2, 000 to return the item, so FedEx made $4, 000 total off of us just to ship a fireplace across the ocean for no reason! They are nothing but an Evil corporation that gains profits off of making their customers lives miserable. It's unforgivable! Evil, evil, evil!

At 12:10 p.m. I was travelling north on Garner Road in Weatherford Texas, as I approached Sosebee Bend road, which merges into Garner Road, a Fed Ex van traveling north on Sosebee Bend Rd. blew past a stop sign and onto Garner Road at a high rate of speed. I literally had to hit my brakes to avoid the van. The van, once on Garner, continued to travel North, which was the same direction I was travelling, and the van was driving so fast that the vehicle literally became air born going over the tracks. The van continued at the high rate of speed for an additional 1/4 mile and turned left onto Duke Trail, still driving at a high rate of speed, in the Woodlands addition, which just so happens to be where my house is located. Of course by the time I got to the turn the van was nowhere to be seen. When I turned onto McClintock Court, my street the van was backed into a drive of my neighbor at 109 McClintock, had delivered the package and was getting back into his van. I stopped and took the attached photo while telling the driver that I was the driver that had to brake at Sosebee Bend road. He informed me that he wasn't from around here and didn't see the stop sign. I told him that I was going to file a report with FedEx and that he needed to stop driving like that, especially in our neighborhood. It's difficult to find a link to report unsafe drivers working for FedEx., and after doing some reading, Im certain that nothing will become of this. The license number of the van is Texas HXJ-4712 and Ive attached a photo of it in the drive of my neighbor.
Earl Belz [protected]@nxlink.com

A FedEX driver delivered a package to my home on 9/30/21. Product was fine. But then instead of going out the way he came, down my drive to the highway, he cut across my land to deliver a package to the neighbor over the fence. Which he did, but having no way out there, he drove back across my property. What he did made a mess which has to be fixed before it can be mowed again. The deep ruts he left will throw you off a mower. But I am more upset about my treatment since then. For weeks now, I have been calling only to be lost in your phone system. When I finally speak to someone they tell me ifs the wrong place for my problem. Some are nice. One gave me a Case number [protected]. Some are downright rude, talk over me and transfer me to a satisfaction survey, mid sentence. Which asks one question, and then... Goodbye. Leaving me to start over with the same result.

Hello
my account was compromised and reported under fraud claim No. 221-946, I had to go to so much trouble, emails and calls to who can assist me, when she was found, she was no help whatsoever, till now. the issue has been going on since 05/19/2021 and has not been resolved and my refund has not been issued, M. Glover lied to me that she did not receive my emails but she discussed them with me while looking at them, she told me she was going to get a hold of my account rep to have him/her call me to finalize the new account and to close the current one, but she did not, I have been sending emails to notify her that no act rep. had called me. no answer from no one, NO HELP what so ever.
They stopped my service in August for balance due, even though I had overpayment with the refunds, but they said no you have to pay and deal with who ever regarding the refunds because we do not see it. every payment I sent in I attached the credit statements for the bad deliveries as I was instructed to do hoping that it will be forwarded to someone who can read and take care of the issue, but again same scenario till now.
I have been been with Fedex since 2008 under this office and since 1997 under IRP Express Inc "my previous office", it think i should have been treated better than this, that if you care about your customers.
I am in process of switching my service to UPS after all these years.