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1.4 18 Reviews 1757 Complaints
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FedEx Complaints 1757

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M
5:29 pm EDT

FedEx Poor customer service on package delivery issues

Shipped medium size box on sept 24th from FedEx office store in NH to daughter in Oregon. Advised by FedEx staff on shipping ground to confidently arrive in Oregon on Oct 1st. Package not delivered on Oct 1st. Tracking shows delays in CT facility and has "in transit" status at Chicago facility since Sept 30th. This is not "in transit" its "stuck"!
Called FedEx customer service on Oct 1st, Oct 5th and Oct 7th. Each time reps offered to initiate investigation and was told I would get call or text within 24-48 hrs ... nothing, no response. On Oct 7th I visited the Fed Ex office sore which shipped package, they tell me it's likely lost ... but no additional detail.
Where is my package? having missed a childs birthday with enclosed gifts, it adds to frustration of very poor customer service.
Tracking #[protected]

Desired outcome: Find my package and stop the excuses

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C
3:25 pm EDT

FedEx Driver

I was taking out my garbage when a fedex driver stopped, insulted my clothes for some reason, then said something else before then speeding off and laughing. I didn't have a package nor was I interacting but he stopped and insulted me. The license plate is either BB02822 or BBO2822. I don't find it acceptable from a company to allow their drivers to behave in this way. I am not usually one to be stingy about things like this but it was extremely uncalled for and childish. FedEx has lost my business.

Desired outcome: I would prefer an apology or punitive action.

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M
3:11 am EDT

FedEx Not delivering package that's in town

I ordered a $500 guitar on 9/28/2021. It arrived at the local hub on 10/3, was supposed to be delivered on 10/4. It's been sitting in town at the hub since! "No scheduled delivery date at this time." They said I could go pick it up today, 10/6, after I called to make sure I could, so I drove all the way out there and they wouldn't give it to me because "it's in a trailer". The guitar is getting destroyed being in the extreme temperature changes and 95% humidity. There is no delivery date in sight, they know where it is but won't let me get it. It's just sitting there getting ruined for no reason.
Same story with everything they've sent me this year. This one is very problematic because the guitar is getting damaged by sitting there. And telling me I could come get it and then not letting me, I can't afford to waste gas like that. I'm on SSDI, severe poverty. I just used up the rest if my gas for nothing and now I'm out of money for the rest of the month.
If the guitar is already damaged then I'm gonna have to deal with return shipping and it'll be November by the time I have it.

Desired outcome: I want my guitar now.

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R
5:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Driver on my gravel road

I have a concern with a driver on my gravel road.
The road is loose gravel with lots of small hills. Wife and 12 year old daughter walking dogs they was at bottom of hill and driver going about 40-50 mph coming toward them. Driver quickly slowed down right before them at top of hill wife thought she was going to loose control and hit them or roll it on them. Driver slowed down to about 30 mph or so and drove around them kicking up gravel on them and covering them with rock dust.
I live at 16444 hickory dr neosho mo. 64850 where This took place. The time was 4:20 pm. Please do something about this. It was very dangerous I don't want to loose a family member in the future because we never know when they will be through.

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J
2:58 pm EDT

FedEx Late delivery of a package

On 9/28/2021, I mailed a gift box via FedEx (tracking number [protected]) from Livermore, CA to Highlands Ranch, CO. I was told at the time that I mailed it that the box would be delivered by no later than 12:00 p.m. on Friday, 10/01/2021. Instead, it was not delivered until 10/04/2021. It was a gift for my granddaughter's birthday, and as a result she did not receive it at the time of her party. It was costly to ship and I was charged $49.41 for a small, light weight box. I feel that I should receive a full or partial refund since it was not delivered on the day that it was suppose to.

Desired outcome: Partial or complete refund of the $49.41 that I paid to ship it through FedEx.

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C
5:07 pm EDT
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FedEx Driver speeding down the road

Driver was driving roughly 60 mph on a residential road with a speed limit of 20 mph.

Spoke with driver. Said he did not know speed limit and apologized.
Driver then continued on at high speed

Truck number was 425402
Tag number was RTZ3787 Georgia

This happened 10/5/2021 @ 4:45 pm on Deer Woods Trail in Cleveland, GA

Desired outcome: slow down!!

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I
1:05 pm EDT

FedEx Handicapped Delivery Violation

Driver refuses to deliver packages to the 2nd floor door for handicapped seniors. The actual address that is on every label is:
Dr. Leonard H. Goldsmith
625 Quarry View Ct. Unit 201
HANDICAPPED SENIORS; DELIVERY TO 2ND FLOOR DOOR ONLY
Reisterstown, MD. 21136
FED EX DRIVERS are not following FDA regulations that requires accommodations for handicapped persons. It is clearly written on every address label in plain sight.

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D
8:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Delivery

Delivery is delayed delayed delayed! My package sat 1 hour from my house for a week! Then, when it finally got on a truck and out for delivery... Promised by the end of today, oct 4, 2021... I got another message saying there was a security gate they couldn't get through to make the delivery. That is a lie! I have no gate. And, at the time they said they tried to deliver my package, I had been sitting on my front porch for about 40 minutes with full view of my road and driveway... Not a single fedex truck... Or any other vehicle... Came up my drive during that time! That is a cya lie to cover up the driver's incompetence... End of day and quitting time i'm sure. Now it's to be delivered tomorrow? Unacceptable! I contacted my case manager and she said someone would call me and let me know if the truck can come back... Since it was supposedly here 15 minutes ago! No one has contacted me! I want my package before the end of this day as promised!

Desired outcome: DELIVER MY PACKAGE TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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M
8:45 pm EDT

FedEx Over night packing

They are said package by Friday. It's now Sunday. They lied to me over and over. I would never use them again. Customer service is also horrible. I called a few times Ans evey one of them lied to me. I will be calling Apple as well. As I over nighter it and needed it for for business on Monday. I will also be righting a bunch of bad reviews. Customer service even hung up on me twice. Not even a call back.

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M
10:24 am EDT

FedEx 1 attempt to delivery

1 attempt to deliver was made, after that package disappeared. after numerous unanswered calls and emails...still nothing other than "we will get back to you.." then "just call shipper and have them file complaint, its better if they do it." Contacted Dell and explained 1200 dollar laptop is gone.. tracking says "one attempt made, next business day will be delivered.." I'm going back in forth arguing with both..." are you sure you used the right address?" i was asked several times. the fedex-webster tx- location has horrible online reviews. i guess if package goes there and someone there wants it, its just your loss because there response is oh well it just disappeared.

Desired outcome: i would think someone would take the theft/disappearance of pkgs seriously and actually investigate

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G
1:21 pm EDT

FedEx Non Deliver of Package

16 Sep 2021 package left Ft Worth TX to Bloomington CA. Arrives? at Bloomington CA 12 days later on 28 Sep 2021. package is still "In Transit" to or at Sacramento since then. Oct 2 2021 not delivered no status. Calling FedEx is waste of your time, they can only tell you the same info as what you get online with tracking ID. I reordered same goods from seller a week after this package was lost in FedEx. had them use UPS, that package arrive 30 Sep 2021. Never use FedEx if you want timely delivery and accurate in transit status.

Desired outcome: fedEx can contact me & deliver my package

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B
5:21 pm EDT

FedEx Shipping Charges

I purchased a box 24x24x2 at packaging store. Packed my items, printed label then took it to Fed Ex to drop off. The fed Ex person confirmed I did all correct, scanned and accepted my package. Package shipped and delivered. Then - a few days later I got email saying they did an "audit" of my shipment and found I was under charged. The new charges were more than 4x what I initially paid, and they proceeded to take the money off my card.-without notifiying me before hand.

Further checking showed they AFTER DELIVERY, somehow changed the dimensions of my package to 31x24x13. IT IS IMPOSSIBLE FOR A BOX TO SUDDENLY GROW IN SIZE LIKE THIS. Were not looking at mis measure by and inch or so. Im seeing completely different package in the system. The recipient confirms it came in the 24*24*2 box. Its also unbelievable that all along the route from drop off the last scan - that this package remained 24*24*2..then suddenly increased in size - exponentially. The increase caused it to be massive "oversize" resulting in them charging much higher - almost $90 instead of the $20 I was quoted and paid.

Their customer service basically told me take a hike. They would do nothing, thats how much it cost, and they got their money...NO EFFORT TO EVEN TRACK THE DISCREPANCY

Desired outcome: Refund of the difference and apology for the discarding tone of their staff

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D
2:13 pm EDT

FedEx FedEX driver runs stop sign

I live at 418 E Miitchell st Lake City Mich Yes its a small town and it is one block away from the school but its a busy street I was out side with my dog and herd the truck coming and I turned to look and He was Doing the slow and go at the stop sign and for sure he just did that slowed down and did not stop at the stop sign and go

Please just because no one might be coming and if there is Please stop at the stop signs

Desired outcome: just remind the drivers to slow down a little and stop qt tge stop signs

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D
1:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Drivers speeding on private, residential street

On September 30 between 12:00 noon and 12:30 the FEX driver sped down our street, Joy Road in Shelbyville, MI. This is a private drive, speed limit 15MPH. The driver was going so fast that at the top of a bridge I was afraid he would do damage to his truck. When I yelled at him, he ignored me. This is consistent behavior for FEDEX drivers on our street. We live on a lake, and have children playing. Your drivers are guests. Three months ago another driver was speeding in the left lane on US 131 in downtown Grand Rapids. When the driver in front of him suddenly stopped, he didn't see it and then had to swerve into the guardrail. Nearly caused a major accident. How can we get the FEDEX office in Grand Rapids, Michigan to instruct the drivers to slow down? Or doesn't FEDEX care about safety?

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D
2:03 am EDT

FedEx 2 boxes lost in an International shipment. Not getting help from customer service .

10boxes were shipped from France to my company in Australia. 2 boxes have been lost somewhere in transition. The customer Service staff is not at all helpful. Felix Khairul in Melbourne was looking after my dispute. He never ever returns my phone calls or emails. I have evidence of all emails I have sent to him.
I have also sent a claim form to Fedex today (29/9/2021). Felix did not even provide me the FedEx control no. which I was supposed to fill up on the Claim Form after repeated emails of my request.
My AWB no is [protected].

I will be grateful if you could look into this complaint.

Regards.
Deepa Bhatia
Director Westek Electronics
Thomastown VIC 3074
Australia.

Desired outcome: Resolution

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D
1:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Deliveries

Drivers delivered packages to our front door until last year when we remodeled and put a door on the side of our house. Ever since, they randomly leave packages there despite me creating a Fedex account and setting my delivery preference to the front door only. The side door is not covered, and they have left packages in the rain. Almost every time they leave a package there, I've called to complain. I'm told the information will be given to the local supervisor who will call me, but no one ever has. Yesterday it happened again. I had no sooner called and complained this morning than I got notice of a delivery. Again, they delivered it to the side door. The first lady I spoke with said she needed the tracking number for two different packages that were left there before she could file a complaint, or she would get in trouble. So I called after the second one was left. That lady said she only needed one tracking number, but she couldn't give me a case ID number. She gave me what I thought was an email address to file a complaint myself. She said I'd get a case ID number then. When I tried it, it was not a good address. So I called back and spoke with a gentleman who took both tracking numbers filed a complaint for me, and gave me the case ID number. How is it that your policies/procedures differ from one employee to the next, and what is the truth in this matter? It's so frustrating. I wish the vendors I use would quit using Fedex. I do not have this problem with UPS or USPS. They both deliver to my front door.

Desired outcome: STOP DELIVERING TO MY SIDE DOOR!

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T
11:42 am EDT

FedEx [protected]

I do not understand why I have to wait until Wednesday for a package that was out for delivery on Monday? It should have been delivered today (Tuesday) not Wednesday.

This package was only coming from the next state over and by the time it gets here it will have been 6 days for a what should have been a 1 day delivery... at least it would have been with UPS.

Todd

Desired outcome: I want some to bring to me today!!!!

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O
12:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Dangerous driver

Cut us off on 30 W heading towards WV! 80 mph!

I know staffing is a problem but c‘ Mon!

Desired outcome: Disciplinary action

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J
11:49 am EST

FedEx Package delivery falsification

I have a medicated pet food supposed to be delivered to my house on 9/24/2021, which got delayed until 9/25/2021, then said it was changed to be delivered on the 9/26/2021. System said attempt to deliver but my security cameras show noone came. The lied.

Desired outcome: my dog is ill and needs the food. if passes away i am suing for lying about delivery attempt. i have pictures of notifications, recorded call of rep lying to me and pictures of false notifications of attempt

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Update by J Niehaus
Sep 26, 2021 8:20 pm EDT

very upset about them lying when they never attempted to delivery of medicated pet food, when they said they attempted delivery when they did not. was delayed from Friday to Saturday to Sunday to lying about delivery attempt, then monday they said they wont deliver because they deliver from Tuesday to Sunday. I have pictures of all delivery tracking status, and falsified attempt on Sunday including security camera footage of them never coming to delivery, then recording online said they tried and even website said they attempted delivery and even phone call CSR said they attempted until I told him I have cameras the he retracted the lie and said it wasnt attempted. i am very upset and if my dog dies because of this I am most definitely taking legal action in outright lies from fedex

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P
1:03 pm EDT

FedEx Package not received as of yet.

I haven't received my package yet! Only BS & Lies from FedEx. In their failed system, my package is constantly ARRIVING in OCALA, FL and going around and around and around...(See their information below)
Plus this proves without a doubt that when they said "... It will be delivered by the end of the day" YOU now know it's nothing more than a complete lie/BS... The picture am sending is nothing more than just one of many notifications of a Scheduled Delivery BS that never shows up... And the video shows that FedEx does come to my neighborhood and simply passes my place (NEVER STOPPING) ...Saturday, September 25, 2021
6:34 PM OCALA, FL Arrived at FedEx location
2:59 AM OCALA, FL On FedEx vehicle for delivery Scheduled for delivery next business day
2:58 AM OCALA, FL Arrived at FedEx location
2:57 AM OCALA, FL At local FedEx facility

Thursday, September 23, 2021
3:22 PM OCALA, FL Arrived at FedEx location
1:44 AM OCALA, FL On FedEx vehicle for delivery

Wednesday, September 22, 2021
6:24 AM OCALA, FL Arrived at FedEx location
6:23 AM OCALA, FL At local FedEx facility

Sunday, September 19, 2021
9:54 PM OCALA, FL Arrived at FedEx location
5:05 AM OCALA, FL Arrived at FedEx location
5:03 AM OCALA, FL At local FedEx facility

Friday, September 17, 2021
10:41 PM OCALA, FL Arrived at FedEx location
11:37 AM OCALA, FL Delivery exception Delivery delayed, scheduled for next business day
6:32 AM OCALA, FL Arrived at FedEx location
6:30 AM OCALA, FL At local FedEx facility Delivery scheduled via FedEx Ground, not US Postal Service
6:30 AM OCALA, FL At local FedEx facility

Wednesday, September 15, 2021
10:24 PM OCALA, FL Arrived at FedEx location

Desired outcome: My package or what I paid for the package within a week, Not a Month, Not a year but within a week.

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About FedEx

Screenshot FedEx
FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Delivery was posted on Jun 12, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1775 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
    +1 (800) 463-3339
    +1 (800) 463-3339
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    1800 535 800
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    800 033 339
    800 033 339
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    800 988 1888
    800 988 1888
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    +1 (800) 209-6161
    +1 (800) 209-6161
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    120 003 200
    120 003 200
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    +1 (877) 339-2774
    +1 (877) 339-2774
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    Canada, Tech Support
    +44 345 607 0809
    +44 345 607 0809
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    +44 247 670 6660
    +44 247 670 6660
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    +61 132 610
    +61 132 610
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    +55 112 169 7000
    +55 112 169 7000
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    +54 810 333 3339
    +54 810 333 3339
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    +43 800 123 800
    +43 800 123 800
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    +32 27 527 575
    +32 27 527 575
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    +45 70 233 332
    +45 70 233 332
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    +358 10 800 515
    +358 10 800 515
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    +33 140 855 660
    +33 140 855 660
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    +49 61 076 840 660
    +49 61 076 840 660
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    Germany
    +39 199 151 119
    +39 199 151 119
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    100%
    Confidence score
    Italy
    +31 800 0222 333
    +31 800 0222 333
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    100%
    Confidence score
    Netherlands
    +47 63 940 300
    +47 63 940 300
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    100%
    Confidence score
    Norway
    +351 707 244 144
    +351 707 244 144
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    Portugal
    +7 495 788 8881
    +7 495 788 8881
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    100%
    Confidence score
    Russia
    +34 915 209 060
    +34 915 209 060
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    100%
    Confidence score
    Spain
    +46 40 169 160
    +46 40 169 160
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    100%
    Confidence score
    Sweden
    +41 448 744 160
    +41 448 744 160
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    100%
    Confidence score
    Switzerland
    +90 444 9339
    +90 444 9339
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    100%
    Confidence score
    Turkey
    +966 122 329 999
    +966 122 329 999
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    100%
    Confidence score
    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    100%
    Confidence score
    UAE
    +852 27 303 333
    +852 27 303 333
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    100%
    Confidence score
    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    100%
    Confidence score
    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 14, 2024

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