FedEx
reviews and complaints

11/ 29/21 Shipment from Portland OR, to Berlin, VT. Got to Montgomery, NY on 12/ 8/21, then it disappeared. Most likely it was stolen.

Called several times, and was promised a return call. Nothing.

FedEx has been off the charts unreliable for years now. Not caused by COVID. Bad way before. Never using them again.

December 9, 2021

To FedEx:
I work at the Cherokee Nation Amo Health Center, a health facility in Salina, OK. We receive deliveries on a daily basis with no problems…until recently with your company.
For deliveries, we have a sign posted informing delivery people, vendors, etc. to ring the bell on the door and someone will come to open it. Do not leave packages outside.
My office is literally next to the delivery door and takes less than 30 seconds for someone to open the door. Either my co-worker or I is always available to answer the door.
The first incident with the FedEx driver, he rang the bell and when I got to the door to open it, the driver was already at his truck with his door open. When he saw that I was at the door, he raised up both arms and said, "Do you want me to come back and put the boxes inside?" His comment caught me off guard and I said I would do it this time. He didn't say anything, just got in his truck and drove off. Fortunately, the boxes were light and I could lift them. (However, that was not the point)

The next time the driver showed up I met him at the door and had the door open for him to bring the packages inside and set them on the table. He came in put them on the table and left. He never said a word.

Several times since the incident, packages have been placed outside the door and the driver has left. I could not understand why the driver kept leaving the packages outside, so I posted another sign with larger letters asking him to please, do not leave packages outside the door.

The next delivery, my co-worker opened the door and the driver commented, in a condescending tone, "I guess that lady put this sign up. You can tell her I speak English and she could tell me to my face." My co-worker did not say anything to him and he left.

Next, my co-worker answered the door again and the driver brought the packages inside. The co-worker asked if he had more packages and he said yes. The driver went to his truck to get the package. It was a soft package. As the driver was walking toward the building with the package, he had one end of the package in his hand and started swinging it as if he was going to throw it. My co-worker shook his head to let him know not to throw it. The driver said he would not throw anything that would break (again, with the tone) and brought the package to the co-worker and left.

Next, the driver came to the door without a package, rang the bell, walked back to his truck and sat on the tailgate with his arms crossed. My co-worker could see the driver but was helping someone and thought the driver would bring the package to the door. Instead, the driver drove off. When my co-worker went to the door, there was a We Missed You sticker on the door. The Door tag number is DT7587 4547 3760. We are open from 8:00 a.m. - 5:00 p.m. Monday thru Friday. Our front entrance door is always open during this time.

Today one of our housekeeping staff answered the door for the driver. He had never met the driver before and said he had a hateful attitude. The driver gave him a look and said, "You must be new." That was it…and left.

This man is the rudest delivery person I have ever had to deal with. I can understand that everyone has a bad day sometimes and if this were the only incident, I would let it slide. However, this happens on a daily basis. The driver has a bad attitude every day to the point that no one wants to deal with him. We should not have to put up with this. It is his job to provide customer service but he is almost to the point of harassing people. We should not have to dread opening the door for the FedEx driver.
I have had FedEx drivers leave packages outside my door at home but this is a health facility. We have medical supplies, medications, equipment, etc. delivered here on a daily basis. Rarely have we ever not had someone answer the door promptly. However, on the few occasions where that has happened, the drivers go to the front entrance and leave the packages with Security.
I do not know what his problem is but I am sure we are not the only people he treats this way. It is bad enough that he does not have the decency to at least say "hello" or "have a good day" (and I can deal with that) but this driver has a huge chip on his shoulder and goes out of his way to be rude and uncooperative.
It is frustrating to have to spend my time writing a complaint of this sort because of an angry driver. Moreover, filing a complaint is the last resort but I feel this problem needs to be addressed. Packages delivered here are important and some are life and death.
I do not know what his name is but he works for FedEx Ground. This is the first time I have had an issue with FedEx and I trust you will address this problem.

12/10/21 Update: Today we had another "We Missed You" note on the door. Door tag number: DT7587 4547 3407. When I looked up the number on fedex.com as instructed on the note, it shows the packages were delivered. They were not delivered and the driver did not return to try to deliver them again.

Cherokee Nation
Amo Health Center
900 N. Owen Walters Blvd.
Salina, OK 74365

Every time I have a package to be delivered, it ends up at a neighbors house. Other carriers have no issue with delivering packages. We have to go on the hunt for our package. We were told by the driver that they couldn't see our house number. We moved it closer to the street. Not sure what the problem is now. We have same house number but different streets.

This is ridiculous, I now finally get why FedEx keep lying about their alleged "attempted delivery". They just simply don't want to bother deliver the things to you and they try to force you to go pick things up. One of my parcel with them is nearly 60lb heavy and they only allow me to pick it up at at a service center that is more than 15km away from me. They have "attempted" to deliver it 3 times while I was by the glass door all the time waiting for them. How are you suppose to be a courier when you don't even bother to deliver things to your client? Please do what you are suppose to do, deliver the package instead of lying to force recipients to pick things up.

I called fedex after a week of my package being late and they could not give me any explanation to why. Instead they said" it will get there when it gets there". This is who a company hires to deal with a customer? My package has been stuck in France without moving at all now. Totally absurd! It could be lost and i cannot get an answer. Will never buy from a company that ships using fed ex ever again!

This is ridiculous. FedEx
I stayed home from work and never got a ring at the door or knock, but upon checking the tracking it stated that the Delivery Exception occurred. The customer was not present and the Business Was closed! are you kidding me? there was NO door tag,
I called customer service they of course pretended to be stupid and claimed that the driver put in the notes that he was unable to reach anyone.. FLAT-OUT LIES!
HORRIBLE HORRIBLE HORRIBLE HORRIBLE service

I order a Xbox series x from Walmart the fed ex tracking number said it would be delivered 12/11/ and I was eager waiting until I got an email I somehow missed the attempted delivery to sign for it. Not sure how so I check the recording of my cameras and saw no one coming to even knock on my door. As a gamer eager to get his Console you can imagine how disappointed and sad I was knowing that it not coming when it says it coming. Fed ex straight up lying about these attempts.

FedEx gives a delivery date which I know s s lie. Told package would be delivered on Wednesday. It was not. Then said Thursday. Again no delivery. Was delivered on Friday. This happen all the time. You just lie and lie and lie. You are the worst. I have another package coming from 22 miles away. It is now 60 miles away San after three days is not scheduled for delivery. I can not understand why anyone uses FedEx.

We have been through this before. We have made instructions before to deliver packages to our porch. Main driver does this, relief drivers through it over the gate which is 1/4 mile away down a hill by the street where we can not see it from the house. Porch pirates are more plentiful these days and we have bear problems if it is a food package it makes it worse. Some drivers are LAZY. We pay for a delivery, why should we do their work?
Lawrence Hartsog

Greetings,

[protected] is the tracking number I received from FedEx. I appreciate the response and hope we can come to a resolution. I did not receive the package that I'm inquiring about. I wasn't on the premises at all to receive anything to sign for. I was at work. I can prove that I was at work and couldn't have signed for this package. The driver signed, and is also to be suspected of taking the package. The driver called me while I was at work and I asked her to wait until I got there for me to receive it and sign and she agreed. I work less than 10 minutes away from home. I showed up to my home with no driver or package in site. I called her again and she returned acting surprised of the incident. She was very dismissive and all she said was "call the claims department" with no regard. She got in her truck on the phone in which she didn't want me to hear when I asked her to contact her superior.
I receive packages all time, even that following Sunday. That Sunday I worked all day from 7 am to 7 pm. That package arrived around 11 am and no one took that package, and no one has ever taken a package from my door step. Especially in under 10 minutes of it being delivered. I've lived in the same spot for 3 years so I can attest to the type of neighborhood I reside in. I am a healthcare worker and feel very disrespected at this time. I have no reasons to make this up. I work hard for everything that I have. I think that this is ridiculous that we have to go through such to prove my item was never received. Is it the amount of money that makes the other companies not want to comply with the return policy? I have never been this disappointed in costumer service ever. Please, at your earliest convenience get back to me on this issue.

Thank You,

Jathiya Shaheed

A package was delivered to me on November 22, 2021. I immediately saw that this had been delivered to the wrong address and was addressed to a person other than myself. I immediately called the FedEx support number and was told that the package would be picked up in a day or two. When this did not happen, I called again. I was told that the package would be picked up that day. When 10 days had gone by and the package was still not picked up, I called a third time. When I told the third world support person about my displeasure, I was transfered to someone supposedly in my delivery area. I was told the package would soon be picked up. You guessed it — no one ever came for the package. So I personaly had to take the package to a FedEx Center to end this charade.

I am complaining for the fifth time. On the phone to Fed-Ex and to companies using them to deliver to my house. I live in a rural area and my packages are being left on the street in front of my mailbox. Directions are; Between the garage doors! I am up a hill, cannot see my mailbox, cannot even lift the boxes as I am older. In the last month it has looked like I am giving away stuff in these boxes left by and actually on the road! I am extremely angry. Lately I cannot even get a person to talk to. The prompt brings you in circles and never gives you an option to talk to anyone.
If this is a new driver, get rid of them!

Driver keeps saying I'm not home, but I work from home with my window facing the road. All the times they have stated they attempted delivery there was not even a truck on the street at all that day. There was NO door slip or notice.

Trying to call FedEx got me nowhere, just a standard recording that didn't go anywhere. We couldn't even get in contact with support or a real person to see about getting the delivery back out.

This is getting to be ridiculous.

Package was supposed to be delivered today. Now scheduled for some undetermined time tomorrow. First, I am going out of town tomorrow which I was going to provide the food. Your customer service number is a joke. If this package is not delivered by 9 am tomorrow, I will not accept it.

Although tracking says problem is with olive branch, I saw your idiot driver sitting at the end of my drive for 10 minutes today. Since I get packages for multiple addresses in my area, I guess they are too dumb to read numbers on a mailbox.

Thanks you for your sucking service.

We were driving through road construction in Spartanburg, SC this afternoon (between 1pm and 1:20pm on Friday, 12/3/21 to be completely exact), and a FedEx truck cut us off to get in front of us in the fast lane. He hit his brakes upwards of 25 times while he was in front of us. Then when the construction zone opened up, he moved to the right lane but actually strattled the existing right lane and the new right lane that opened up for quite some time.

I have attached a picture of the cab of the truck being driven here.

I appreciate your time and support.
M. Duncan

The last two packages that fed ex should have delivered to me were delivered to the wrong address. Must be the drivers have dyslexia. How does 3841 Rd look like 6841 Circle? Tired of tracking down my packages and from now on, I will be asking about the shipper on everything I purchase.
So far this year they have lost a computer valued at $300 and a mobility scooter repair part valued at $109. Tried and tried to get help, it was a complete waste of time and effort.

I ordered two items from bass pro on november 19, 2021. Hornady SST-ML Low Drag Sabots - .50 Caliber - 300 Grain which i received this one.

i have not received the following order.
Hodgdon Triple 7 Blackpowder Pellets - .50 Caliber - 50 Grain - 100 Count

SKU:991485

Fedex shows they have the package and was supposed to already have been delivered but the status says delayed, no delivery time.

I would like to know when i will recieve this package.

brian adam

1

$34.99

$54.99

[protected], this is the tracking number for the product I ordered. Which I got and when I did I took it back to fedx in like 20 minutes. Fedx destroyed the product per contract. You people are getting to be like eagle hemp where I got the product. I have no idea how to send the emails lots of them with no answer from eagle hemp. To you to see. They will not reply to my calls or emails.

on my FedEx Tracking #[protected] the package was shipped from Greenwood IN being shipped 5 miles away to Indianapolis IN. Scheduled for 11/30 delivery, tracking showed it out for delivery. no delivery. 12/1 called FEDEX to find out why it was not delivered, and they advised me it was scanned in at the New Jersey Terminal670 miles away. When i asked to talk with the Greenwood terminal they advised me they do not a number to call? I asked to speak to a supervisor, repeatedly, and advised they do not have a manager. I asked to file a complaint, they advised me cannot take a complaint or transfer me. At this time i do not know if the package is being delivered, in the Greenwood transfer station or in New Jersey.. i had a package with UPS and was able to track every location and even the driver when it was out for delivery. FEDEX is becoming a joke.

We are a retail establishment and driver continues to leave deliveries in back of the store it sits overnight in the back outside I tried calling and unfortunately I cannot get ahold of anyone your system is all automated Company name Safeway and we are located at 40950 N Ironwood Dr Queen Creek Az 85140. Would like to set up signature on delivery