Planet Express Shipping
reviews and complaints

I had a Macbook Pro shipped here from a fraud buyer that was using a fake PayPal email and never paid for the item. Don't ship anything to this address!

Planet Express Shipping LLC is a total scam! They took my hard-earned 8000 bucks and flat out refused to return it to my bank account. Can you believe that? I even provided them with my suite ID E5323, but they just didn't care. These sneaky scammers let you deposit money into your account, but then they go ahead and block it. It's a total rip-off! Stay away from these crooks!

SCAM SCAM DO NOT TRUST! Police advised they are international scam artist-international fraud! They stole my $12,000 rings! I have the investigators report to substantiate!

Review:
SCAM SCAM DO NOT TRUST! The police advised that they are international scam artists involved in international fraud! They stole my $12,000 rings! I have the investigator's report to back it up!

Planet Express Shipping LLC is a company that I had a rather unfortunate experience with. It seems that they engage in the sale of stolen goods, which is quite disheartening. They have been involved in scamming individuals on popular online platforms like eBay and PayPal. Regrettably, I fell victim to their deceitful practices. A person named *** R Hirsh reached out to me via a Facebook buy-sell-trade group. What's even more alarming is that they went to the extent of using PayPal logos in their email communications.

Planet Express Shipping LLC is a total scam! They're clearly working with crooks. I sent a watch to their address using a fake PayPal account. It's just terrible to see how desperate folks can get when they can't find an honest job.

This company, Planet Express Shipping LLC, is a total scam. They're using a Facebook profile named Alice Brown to trick people into sending goods that they have no intention of paying for. I've reported this to the police, so be warned! DON'T TRUST THEM! They'll ask you to send a PayPal request, and then you'll receive a fraudulent email from [protected]@payintil, claiming that your funds are on hold and providing shipping instructions. But once you ship the items, the money will never be deposited.

I nearly sent my $2000 laptop to this place using a bogus ebay/paypal trick that I caught just in time with some assistance from FedEx. Somebody is exploiting this company's address to dispatch costly items here that they have no plans of paying for. After retrieving my laptop, I received another buying alert, and when I requested their shipping address, yet another scammer asked me to send it here. Clearly, I didn't fall for it again and reported the account to ebay, but it appears that many individuals have experienced this and won't ever recover their valuable items.

Planet Express Shipping LLC is a company that seems to be involved in some shady activities. It appears that they are accepting scams from eBay and other dubious sources. It's quite concerning that the CEO of this company, whoever they may be, is allowing such practices to take place.

Recently, my 15-year-old son fell victim to a deceitful scheme when he sold his computer on eBay. The culprit behind this elaborate fraud goes by the name Rachael Austin, although it's highly likely that this is just an alias. This individual seems to own a mailbox with the number H0517 at Planet Express Shipping LLC, which is located at XXXXX S Figueroa St, Gardena CA XXXXX.

It's truly disheartening to see mailbox companies like Planet Express Shipping LLC neglecting to properly vet their customers and allowing any and all mail to pass through their services. By doing so, they are essentially facilitating US Mail fraud, making them just as culpable as the criminals themselves. In fact, it's difficult to distinguish between these companies and the criminals when they enable such crimes. Where one crime is permitted, there are likely many more lurking in the shadows.

It's truly despicable that people would stoop so low as to steal a computer from an innocent kid. The audacity and lack of morals displayed by these individuals is truly appalling.

I needed an item shipped from Target in the US to Ontario, Canada. Since they don't ship to Canada, I decided to use Planet Express.
Once the item arrived there, I had to choose a shipping option to get it to me from California to Ontario. The minimum fee was $30! Can you believe it? It's just a small $40 item!
I had no choice but to pay it, so I did. They promised it would be a priority shipment and fully trackable.
But guess what? The tracking link they provided took me to the wrong shipping company's site. I had to contact customer service to get the correct link.
They shipped it on March 8th, and it's been "en route to the next facility" since the 12th. And now it's already the 21st!
The cost and time it takes to ship from the US to Canada is absolutely ridiculous.
And don't even get me started on their customer service. They hardly ever get back to you, and when they finally do, they're so cold and unapologetic. It's just not right.

Planet Express is a 3p seller on Amazon called Tiarties. They're a scam, and their info is below. They're actually part of Planet Express LLC. They've scammed more than 60 people on Amazon and don't answer emails or ship products. The Amazon Retail team has kicked them off the site.

*** HUY HUU *** and YI HENG FENG should be investigated. Amazon is already checking their accounts and taking action.

Branch
Branch of PLANET EXPRESS SHIPPING LLC (California (US))
Agent Name
*** HUY HUU ***
Agent Address
*** NW YEON AVE, PORTLAND, OR, XXXXX, UNITED STATES OF AMERICA
Directors / Officers

*** HUY HUU ***, agent
YI HENG FENG, member

Detailed Seller Information

Business Name: Spencer Park
Business Address:
*** NW Yeon Ave
Suite ID #E0368
Portland
Oregon
XXXXX
US

I bought stuff and had it shipped to the UK warehouse. When I was ready to send the stuff, they told me the package got lost but they'd find it. But they never found it and then they said it was never there, just a mistake. No sorry or anything, no compensation for the package.

I had a terrible experience with Planet Express Shipping LLC. They tried to scam me by claiming to deliver a 13 mini Apple iPhone. I reached out to the Gardenia California post office and the Detroit Michigan post office to seek help in preventing them from receiving the package. I was advised to provide the tracking number and inform you that this is indeed a scam. I hope you will get in touch with me soon.

On August 25th, I got caught in a scam and sent my stuff to Planet Express for the buyer to pick up. After I sent the package, it turned out to be a scam. I've been trying to get my package back, but no luck so far. They're holding onto my package even though I sent them the PDF return label they asked for. I've sent them many emails, but they haven't replied. The phone number on their website doesn't work and doesn't connect to anything.

I bought an item from *** and sent it to a freight forwarder called "Planet express." The delivery was insured. The item was shipped through *** and the expected delivery date was 21/07, which was 2 months ago. Unfortunately, the item got lost at one of *** hubs. I filed a claim with the sender, which is "Planet express." However, they haven't done anything to help me so far. They keep saying that the carrier claim is under review, but they haven't provided any real updates in the past 2 months. I tried to resolve this issue with ***, but they can only give updates to Planet express. Planet express does have a phone number, but I couldn't reach them as the call was always hung up. Therefore, I'm reaching out to you in the hope that you can assist me with this company "***."

Planet Express Shipping LLC is a company that lost my package. It was delivered by FedEx on its own to the front desk, with a signature from a Planet Express employee. However, my package was stolen after FedEx delivered it on August 7. This company is a small operation that doesn't seem to have a good system in place and they steal packages. When I contacted them about the issue, the warehouse manager, whose name I won't mention, told me that losing packages is just a normal part of the shipping industry. They didn't seem to care much about my situation. The employees at Planet Express are not responsive to emails or phone calls, and I've been dealing with them for over a month trying to locate my package. I used FedEx to deliver it to Planet Express so they could forward it to me, but now my package is missing, or maybe it was stolen. I asked them to check their security cameras, but they won't do it.

I recently sold something on *** and needed to ship it to the buyer. Unfortunately, I encountered a problem when I received a fake receipt from *** two days after sending out the items. I tried reaching out to the buyer, but received no response. So, I decided to search for the address I had shipped it to and discovered that it had been sent to Plant Express instead.

I contacted Plant Express right away to explain the situation, and they informed me that the package had already been mailed to an address in ***. They assured me that they would try their best to stop the package. However, when I reached out to them again, the package was still in ***.

Despite my efforts, the package ended up being delivered to the buyer, who received two free iPhones. I acknowledge that I share some responsibility in this situation. However, it is disappointing that they accepted a package addressed to someone else without contacting me, the sender, to verify anything before sending it internationally.

Seller refuses to return money after refusing to ship items and charging fees to consolidate items they knew they wouldn't ship. They refuse to return my membership as I used the consolidation service that was used by them knowing there was an item they refused shipping on AFTER charging me fees for the consolidation. I'm now out over $130.04 for services I've never been able to use as Planet Express services to ship packages and the package/membership they're charging me for I can no longer use so I'm out $70 for nothing. BE CAREFUL to read the fine print or Planet Express will take advantage of their policies and refuse to communicate with you. I might get refunded $68.04 out of the $130.04 it cost me to end up having my iems returned to Amazon so be VERY careful sothey don't rip you off as well this was a lesson not to trust new companies that sound rreally great at 1st. WORST shipping company ever so save yourself $$$ by using USPS or Fedex directly because after all the fees they add on once you are a member you will lose money by shipping anything with them.

This company lost a package that was supposed to be sent over a month ago. They didn't tell me it was lost and haven't given a refund. On 13 OCT 20, this shipping company put multiple packages together into one package to send overseas. I noticed they left out one package. When I asked *** (an employee at the company) about the missing package, they didn't respond. I sent many messages and called to find out why the package wasn't being shipped, as I needed it ASAP. Nobody could tell me what happened and I finally realized it was lost four days later. I told them I wanted the item *** Veterinary Operating Otoscope with Reusable Ear Specula Set) refunded, along with the shipping costs, because I would have saved on shipping if it had been included. It took *** six more days to start a claim within the company and now it's been over a month with no refund or promise to replace the product. I just got a message from the company saying I have to pay storage fees for the lost item. I asked if they found the package and they said it was a mistake in their system. I asked Rie H. four days ago why the item hasn't been refunded and asked them to pass the problem to management. I haven't received a reply since then.

I used this company, Planet Express Shipping LLC, for international shipping to ***. I made sure to check their list of prohibited items for international shipping to ensure that my item was not on the list, and it wasn't. According to the terms and conditions of Planet Express, all items being exported or imported must comply with the regulations of their shipping carriers. If the items don't meet the requirements or are considered prohibited, they won't be able to ship them.

I provided a detailed description of the item being shipped on my customs form for Planet Express, and they collected my money and shipped the item to ***. However, the customs office in *** sent a message to Planet Express stating that the item should never have been accepted, either by Planet Express or ***. Now, Planet Express has informed me that the item will be returned at my expense.

I couldn't find anything on the websites of Planet Express or *** stating that the self-sustaining product couldn't be shipped. There was also no information on ***'s website about importing that hinted at this restriction. Therefore, it is unclear to me why Planet Express and *** accepted the item, shipped it, and now it has to be returned, all at my expense. I have already paid over $100 for the shipping, so why should I have to pay for it to come back when there was no way for me to know that the item was prohibited?

The company got my package and after I paid my due payment (about $18) and filled out a customs form they sent it out. Weeks later I didn't get the package but I got an email from Planet Express saying I have a package "B". I paid again, thinking this might be the vendor resending my order. For the second time I paid for shipping and filled out the customs form as needed. No package. A week or so later I get another email with package "C". Feeling something is wrong, I contacted the company and told them I was only expecting 1 package, how did I end up with 3? Their answer was "package "B" is the returned package A (original package), and package "C" is the returned package "B"! So, basically, I've been paying them $18 each time just so they don't send my package and return it, and ask me to pay again so they would "send it out", but it keeps getting "returned". I got no details on why the package is being returned and by who, and why as a customer I wasn't informed about this! My package cost $40. I've already spent $36 trying to receive it, but they're asking me to pay another $18 so they would try again and so that package "C" would later be returned as package "D" and I would pay again... You get the idea. My claim on their website was "closed" because according to them "your package is in the warehouse". They said they've given me a refund for my shipping costs but I haven't received anything and I don't see a pending refund with my bank. They told me to use a different forwarding company to receive my package. Instead of apologies and a full refund + free shipping of my package that got returned 3 times I get this advice to use a different forwarding company... They're not good at what they do and they're sketchy. Their customer service is non-existent. I need a refund for all my expenses and free shipping of my package to finally actually be delivered to my address as well as apologies.

Date issue occured: 06/21/2022 Amount paid: $20USD for consolidation services Damaged item total value is $64.43 USD I ordered items for shipping from the USA to Canada and paid for Planet Express to consolidate my items into a single package. When consolidating, you have the option to keep the item in the outer packing it was shipped in, to keep only the retail packaging, or to remove all packaging. I am a video game collector and did not want my item damaged. I requested the item to be shipped in the original outer packaging. Against my instruction, Planet Express staff opened ALL packaging, including the clear plastic factory seal protecting the item. I noticed the issue when Planet Express sent a photo of the items to consolidate, and the outer factory seal on the game was visibly torn and damaged. I tried reaching out to customer support over online chat to look into the issue further. A person named "***" advised filing an error report with the warehouse. As per customer support, I filed the report and received photos from the warehouse claiming the item was unopened. Planet Express closed the error report immediately, before I could even respond. In the new photos Planet Express provided of my game, the clear plastic factory seal was completely gone. By removing all packaging against my specific instruction, Planet Express damaged and devalued my item. Consolidation is a paid service and I expect my items to be consolidated properly according to instructions. I have photo evidence of the instructions to leave it in original packaging, photos of the item in brand new condition (along with confirmation from the seller the item was factory sealed), as well as photos of the damaged factory seal Planet Express themselves sent me. I am looking for assistance with resolving this matter in a way that is fair and reasonable I feel compensation for the item's value/purchase price would be a fair resolution. This was Planet Express' mistake and is unacceptable.

This company confirmed a product can be shipped, but it was misinformation, which caused me lost my inventory and shipping freight money. -SUMMARY: No accountability for the mistake they made, which caused me to lose my inventory and shipping freight money, all went down the drain. Shippers Beware, do not trust anything they said, even if they told you a product can be shipped, and turns out it's not the case, and your package got detained in customs, they will not take any responsibility for the misinformation. - DETAILS: 1) I've asked Planet Express specifically whether a product (beauty / oral care) can be shipped to Mexico before I shipped it, I even sent them a link on amazon, their staff said yes, so I sent it to them, supposed to arrive in Mexico within a week. 2) 2 weeks after, package not delivered, they said because of the delay in custom and asked me to wait. 3) 3 weeks after I sent out the package, I asked them again, they said that the package cannot go thru, because Mexico customs need a health license for the product, and now they cannot have the package returned to me, as Fedex has already informed the sender (Planet Express) 2 weeks ago about this, now it's passed the deadline of requesting the package to be returned to me. The package must be abandoned. 4) I've requested Planet Express to pay me back my inventory cost and shipping cost, they refused to do it. So I lost all my inventory money and the shipping money I've paid them, which is more than 200 USD. - CONCLUSION: Planet Express is a company that will Not take any responsibility for the mistakes they've made. The mistake they've made could cost you to Lose your package and the shipping freight money you paid them. They don't care whether your shipment will arrive or not, they just wanted money from you. If the package doesn't arrive safely, that's your problem, not theirs, they know you won't take this to a small claim court if the money you lost is just a couple hundred dollars. This is way too short sighted as a company. They made a mistake and you paid for the full price of their mistake. Based on my experience above, I Do Not trust this company.

The company told me that the total price was $235. After the products were delivered, they said that I owed more than $700. On April 21, I was told by ***., a Planet Express employee, that it would cost $235 to ship 5 packages to the U.S. from Malaysia. The $235 figure was determined by adding $45, $45, $45, $50, and $50. These five prices represent five different packages. It is worth noting that the packages were initially shipped to Malaysia from the U.S. by Planet Express, and I paid Planet Express for their services in February and March via PayPal. They do not dispute this. The packages never entered Malaysia, so duty fees do not apply to this transaction. I accepted the packages when I returned to the U.S. After I received the packages in Texas, I noticed that they billed me for more than ***. I called them, and they admitted that somebody made a mistake. They even lowered the amount to around $700 after admitting that they mistakenly associated someone else's package with my account. However, after numerous attempts to determine the reason behind the $700 bill, I have decided to file a complaint. They claim that FedEx is asking for more money, and that I owe duty fees. However, these packages are from the U.S., and they never formally entered another country, so duty fees should not be added to this bill. Furthermore, they refuse to share invoices from FedEx, so they could just be lying to me. I was told that the price was $235. They did not say that the price could change after I received the packages. I only agreed to the $235 figure. Please see attached screenshots and emails.

Never delivered item after 13 weeks. No refund, despite warranty, just excuses. Suppose to arrive within 4 weeks. Item ordered on eBay for $19.25. From eBay delivered to PlanetExpress on: Delivered on Thursday, Mar 5, 2020 PlanetExpress Mail Out: XX-XX-XXXX - for price: $7.2 Incoming tracking number: XXXXXXXXXXXXXXXXXXXXXX Mailout (normal) #XXXXXX Claim request (normal) #XXXXXX Trace package: *** Remaining deposit with PlanetExpress: $5.17 They shipped me 2 packages: first one arrived within 2 weeks. Second one didn't arrive even after 13 weeks. ======Whole email conversation==== Forwarded message From: *** Date: Sat, Jun 6, 2020 at 3:25 PM Subject: Re: Contact form Planet Express "package never delivered" To: Planet Express Hello, Just announcing that I am going to open a case with ComplaintsBoard.com, for this unusually bad service, with no communication, no commitment to what your advertised warranty should be.In the last couple of months, we have received many other packages from the U.S. all within a few weeks. Waiting more than 3 months for a little envelope and using Covid as an excuse, while other businesses deliver without problem, is just unacceptable. Regards,*** On Wed, Apr 29, 2020 at 6:13 PM Planet Express wrote: Hello,The claim for shipment *** is still ongoing. Please be patient as the covid 19 pandemic is slowing many shipping services down which directly translates to how fast claims are processed. Once we have any updates we will contact you by email. Thank you.If you have any further questions please feel free to contact us.Best regards,***. Planet Express Shipping *** Sign up for a newsletter for exclusive content! On Wed, 29 Apr at 1:03 AM , *** wrote: Hello ***, it is about 8 weeks now and the package still has not arrived.I verified on our local post-office and they said nothing under my name arrived lately. However I did receive all kind of other packages from other provider without any issue. I have doubts the package every entered the country, otherwise there would be a notification/tracking for this. What are the conditioned to get the warranty? I don't and can't wait 1/3 of the year if the package will arrive or now.The other package you sent, arrived within 2 weeks. This second package is about 8 weeks and nothing.I would like to have this settler, so I can provide reviews about so far great service! Regards,*** On Mon, Apr 20, 2020 at 6:35 PM Planet Express wrote: Hello,We have filed claims for these shipments. I do know in light of the covid 19 pandemic there has been some delays. I might recommend contacting your local post office to inquire about these packages. They may be holding them until further notice. If you have any further questions please feel free to contact us.Best regards,***. Planet Express Shipping *** Sign up for a newsletter for exclusive content! On Sat, 18 Apr at 3:07 AM , Planet Express wrote: Hi,Thanks for contacting us! I'll check with the carrier and let you know! Sorry for the inconvenience. With Warm RegardsVladyslava Planet Express Shipping LLChttps://planetexpress.com/Sign up for a newsletter for exclusive content! On Sat, 18 Apr at 2:42 AM , *** wrote: From: *** Subject: package never delivered Message Body: Hello, my package for $7.2 was never delivered. It has been more than 6 weeks since it was shipped. Another, much bigger package $24.63 shipped at the SAME time, and it arrived within 2 weeks. I am sure, I used a warranty for delivery. Can you tract where the package is? If not, pay out the warranty? Regards, *** This e-mail was sent from a contact form on Planet express (https://planetexpress.com) Planet Express powered by *** Planet Express powered b