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Grace Hauling Customer Service Phone, Email, Contacts

Grace Hauling
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Grace Hauling Reviews 11

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Grace Hauling This company really does try to do a good job

This company really does try to do a good job. Their job is one of the least appreciated jobs out there! People need to give all trash companies some grace. Keep up the good work!

This company really does try to do a good job. Their job is one of the least appreciated jobs out there! People need to give all trash companies some grace. Keep up the good work!

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Grace Hauling Absolutely horrible service

Absolutely horrible service. Wish this wasn't our only option, but unfortunately they have us handcuffed! No trash service for 2 weeks and they refuse to give us a credit. Essentially, we're paying someone's salary for them NOT to do their job!

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Grace Hauling Paying for weekly trash pick-up doesn't mean you'll get it every week

Paying for weekly trash pick-up doesn't mean you'll get it every week. I talked to someone at Grace Hauling today. Our usual trash pick-up day is Wednesday. We had bad weather on Wednesday. Today is Friday. They ain't picking up our trash this week and ain't giving us a credit on our bill. We pay for once-a-week trash pick-up. If they can't do it this week, they should give us a credit on our bill. If you wanna sign up for new trash service, check out the other hauling service's policy before you choose Grace Hauling.

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Grace Hauling Complaints 8

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Grace Hauling I'm really disappointed with Grace Hauling Inc

I'm really disappointed with Grace Hauling Inc. They didn't pick up our trash like they were supposed to on a weekly basis. I pay for their service every week, but during the week of February 4th, they didn't show up. They were on a snow schedule, so I understand there might have been a delay of a day or two. However, everyone else in the neighborhood had their trash picked up except for us. When I called to complain, the person I spoke to didn't seem to care. She just said that it's too bad and they'll pick it up next week. I asked if I could get a refund for the missed week, but she flat out refused.

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Grace Hauling Grace hauling is a trash company

Grace hauling is a trash company. The last 2 weeks we had the icy snow weather which caused our trash not to be picked up. Calls were made about crediting accounts when pick up wasn't done. We were told no credits will be issued due to weather. We pay for pick up and when weather is an issue, customers are required to still pay but services aren't done. Our neighborhood had 2 weeks with no pick up but no credits will be issued. If no pick up, we shouldn't be charged when we pay for pick up service but pick up service wasn't done.

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Grace Hauling I moved into Pin Oak Park in November

I moved into Pin Oak Park in November. Trash is included in rent. I moved out in February 2022 and received a bill for $45.00 from Grace Hauling. I called them and they said I had an extra trash can and owed $45.00. Now, I'm only one person and I rented a place where trash was included in rent. Why would I buy another trash can? I told Grace Hauling this, but the lady was very rude and insisted that I did have an extra trash can and needed to pay. Now it's on my credit report and I want it taken care of immediately. It's kind of funny that I only owe $45 after over a year of having a second trash can that I never had.

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Is Grace Hauling Legit?

Grace Hauling earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Grace Hauling to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Grace Hauling is known for their high standards and safety. If you're thinking about dealing with Grace Hauling, it's wise to check how they handle complaints.

We found clear and detailed contact information for Grace Hauling. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Grace Hauling has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Gracehauling.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Gracehauling.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Gracehauling.com you are considering visiting, which is associated with Grace Hauling, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Grace Hauling has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Gracehauling.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The gracehauling.com may offer a niche product or service that is only of interest to a smaller audience.
  • Grace Hauling protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Grace Hauling Becuz of the weather in our area last week, the trash guys from Grace Hauling Inc couldn't finish their job, or so they say

Becuz of the weather in our area last week, the trash guys from Grace Hauling Inc couldn't finish their job, or so they say. So, I called 'em up and asked for a credit on my bill or an extra day of trash pick-up. The person I talked to at their office said no to both options and told me to just give 'em double the trash next week and they'll take care of it. But here's the thing, I already paid for trash service last week and didn't get it 'cause of the weather. I get it, but since I didn't get what I paid for, I should get compensated with an extra day of trash pick-up or a credit on my bill for that day they missed.

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Grace Hauling I sold my house and contacted Grace last week to cancel our trash service

I sold my house and contacted Grace last week to cancel our trash service. They said my last trash pickup would be on 9/28 and to put out my bin on 9/29 for them to take away. They also said I could fill the bin with trash. On Wednesday morning (9/29), I put out my bin full of trash, but they didn't pick it up. I called to ask why, and they said the new homeowners would use Grace, so they didn't need to take the bin. If I wanted the bin emptied before the next scheduled pickup, I had to pay $40. They never told me that if the new homeowners used Grace, they wouldn't pick up the bin. I want them to keep their word and take the bin without charging me for a special pickup fee.

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Grace Hauling The driver from Grace Hauling Inc drove onto my property with a trash truck during wet weather

The driver from Grace Hauling Inc drove onto my property with a trash truck during wet weather. He realized that I'm not a customer and tried to back into an area of my property that couldn't support a 60,000 pound truck to turn around, and it got stuck in the mud up to the axles. Another truck came to help and while pulling him out, it caused more damage to my driveway and yard. This all happened on February 24. I don't think it's too much to ask for them to bring in a skid steer and level out my gravel driveway, as well as throw down some gravel to fix what they caused, so it can go back to how it was before. I've called them more than 20 times, and every time they say "it'll be fixed this week," but no one ever shows up or calls me to say there's a problem. I just want my property to be returned to its original condition. Is that too much to ask? The owners say they're god-fearing Christians, so I hope they do the right thing.

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Grace Hauling In February and March , Grace Hauling Inc let me down big time

In February and March , Grace Hauling Inc let me down big time. I had already paid in advance for their so-called WEEKLY trash pick up service, but they failed to deliver. Can you believe it? Three times they didn't even bother to show up and collect our trash, and it wasn't just us - they neglected the whole area. When I called to find out why, they had the audacity to blame it on the weather. Seriously? On one occasion, there was still a bit of snow on the roads, but by the next day, everything was clear. Yet, Grace Hauling decided they were too busy and conveniently skipped our pick-up that week. And it's not like the weather was even a valid excuse for the other two times. The "weather" happened well before our scheduled pick-up day (Monday), and the roads were perfectly fine for driving. But no, Grace Hauling chose to ignore us again, using the same tired excuse of bad weather (I think it's just because we live in the country and they don't want to make the effort). I called them up and asked for a refund or credit to our account, and they initially said they would give it to me. But guess what? They recently changed their tune and told me they don't do refunds for weather-related misses. Can you believe the nerve? I paid for a WEEKLY service, but I only got it once out of the three times I was supposed to. Absolutely ridiculous.

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Grace Hauling I was late on my payments to the trash service for April, May, and June

I was late on my payments to the trash service for April, May, and June. On July 3rd, I received a statement stating that I owed for those months. They said they wouldn't pick up my trash until I settled the bill. I paid the full amount on July 23 to bring the bill up to date. However, in August, they still hadn't picked up the trash. I waited until the end of the month because they pick it up twice a month. Then, around August 25, I received a bill stating that I owed for July and August. I called the company to ask why they were billing me for those months when they had already cut off service, but they didn't give me a good answer. So, I went to their office and asked why they were billing me for services I didn't receive. The office manager said she would look into it, but nothing ever happened. I continued taking my trash to work and disposing of it there because I have a dumpster from a different company. I hadn't heard anything from the company for a while. Then, around November 12, I received another letter stating that I owed for July, August, September, and October. They threatened to turn it over to collections if I didn't pay. I refuse to pay for services I didn't receive. They were the ones who discontinued my service on July 3, and now they want to bill me for services I didn't receive.

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About Grace Hauling

Screenshot Grace Hauling
Grace Hauling is a reputable waste management and hauling company that has been serving customers since its establishment. With a strong commitment to providing efficient and reliable services, Grace Hauling has built a solid reputation in the industry.

One of the key strengths of Grace Hauling is its extensive range of waste management solutions. The company offers a wide array of services, including residential and commercial waste collection, recycling, dumpster rental, and construction debris removal. This comprehensive range of services ensures that customers can rely on Grace Hauling for all their waste management needs.

Grace Hauling takes pride in its state-of-the-art equipment and vehicles, which are designed to handle various types of waste materials efficiently. The company's fleet is regularly maintained and upgraded to ensure optimal performance and minimize any potential disruptions to service. This commitment to maintaining high-quality equipment reflects Grace Hauling's dedication to providing top-notch service to its customers.

In addition to its exceptional services, Grace Hauling places a strong emphasis on environmental sustainability. The company actively promotes recycling and waste reduction initiatives, aiming to minimize the impact on the environment. By partnering with local recycling facilities and employing eco-friendly practices, Grace Hauling ensures that waste is managed responsibly and in an environmentally conscious manner.

What sets Grace Hauling apart from its competitors is its team of highly trained and experienced professionals. The company's staff members are knowledgeable in waste management regulations and best practices, ensuring that all services are carried out in compliance with industry standards. Their expertise allows them to handle waste materials safely and efficiently, providing customers with peace of mind.

Customer satisfaction is a top priority for Grace Hauling. The company strives to exceed customer expectations by delivering prompt and reliable services. Whether it's a one-time pickup or a long-term waste management contract, Grace Hauling is committed to providing personalized solutions tailored to meet each customer's specific needs.

With a strong track record of customer satisfaction and a commitment to environmental responsibility, Grace Hauling has established itself as a trusted name in the waste management industry. Their dedication to excellence, combined with their comprehensive range of services and experienced team, makes them the go-to choice for individuals and businesses in need of reliable waste management solutions.

Overview of Grace Hauling complaint handling

Grace Hauling reviews first appeared on Complaints Board on Jul 30, 2023. The latest review This company really does try to do a good job was posted on Aug 14, 2023. Grace Hauling has an average consumer rating of 1 stars from 11 reviews. Grace Hauling has resolved 0 complaints.
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  1. Grace Hauling Contacts

  2. Grace Hauling phone numbers
    +1 (636) 398-8060
    +1 (636) 398-8060
    Click up if you have successfully reached Grace Hauling by calling +1 (636) 398-8060 phone number 0 0 users reported that they have successfully reached Grace Hauling by calling +1 (636) 398-8060 phone number Click down if you have unsuccessfully reached Grace Hauling by calling +1 (636) 398-8060 phone number 0 0 users reported that they have UNsuccessfully reached Grace Hauling by calling +1 (636) 398-8060 phone number
  3. Grace Hauling emails
  4. Grace Hauling address
    1210 Grant Industrial Dr, O Fallon, Missouri, 63366-1969, United States
  5. Grace Hauling social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Grace Hauling Category
Grace Hauling is ranked 72 among 89 companies in the Shipping and Logistics category

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