FedEx
reviews and complaints

Because my front office is closed because of Labor day being on Monday, I decided to sit down there to catch the delivery driver. No one ended up coming to the door, I just saw the FEDEX truck drive right past without stopping. When I checked the tracking information the driver had marked it as "Customer Not Available or Business Closed", that is NOT true AT ALL. I was there, the driver just never made an attempt, they never even got out of their truck.

Hi

On 9/3/22 at 550 pm. (And I’m really hoping that you can refer back to any surveillance you may have in your store) just so you’re aware about your employee Adam. This is twice that I have been to your location on cottle rd while he happened to be working. He’s very rude to customers in the way he explains things and talks to us. Which is ok -you could have a bad day and I understand that. However, today I went in at about 550pm rushing from work to return an item. I walk into your store at 5:52. Only to hear Adam huffing and puffing about how they’re going to close in 8 minutes and if I knew that? Yes, obviously I do know that because it says you close at 6pm?

I don’t see what the problem was if I made it way before closing time. Obviously he was inconvenienced. You should be helping your customers regardless if it is 6 o’clock or not. Whoever is in the building by 6 o’clock. But anyway I didn’t say anything I was waiting in line and told him ‘yes I know’.

The lady in front of me was returning shoes. Adam grabs the boxes she brought in and throws them behind him. Which is the same thing he did to me the first time I came in. And throwing the box as an inconvenience not explaining to me that that’s not needed to make a return.

It wasn’t until the third customer who now walked in behind me that he starts complaining even more. He’s talking to himself which we can clearly hear in the lobby area. Saying things like ‘oh no great they all have to come in at the last minute. This is a weekday thing- not a weekend thing, so annoying’. If you’re going to think that’s yourself that’s one thing but if you’re really going to stand there and verbalize it about irritated you are of your customers? That’s not right. Makes me not want to ever go to your store again. Your employee is ‘So annoyed’ With the customers coming in maybe he fails to realize that it’s your ‘customers’ that are keeping your location open. If it wasn’t for our business he wouldn’t have any business, or a job.

This Has to be the worst service I’ve ever received at a FedEx. And I don’t know how he’s getting these great reviews on your site? This is the second time I have dealt with this man on two separate occasions. Horrible customer service he should not be working with the public. I doubt that you guys will even say anything to him or mention this to him or probably can care less. I could’ve mentioned this to him myself and embarrassed him. However, I’m returning a package I need to make sure that that package gets returned and nothing ‘coincidently’ happens to my items.

If your employees aren’t happy with their job they should not be working in customer service.

I was supposed to get two packages on 09/02/2022 between 7:50 am and 12:25 pm. I waited all day with windows open so I would not miss delivery. At 8:00pm, I received two emails saying package could not be delivered as no one was home! Driver DID NOT attempt delivery! I was on the front porch! One package requires an adult signature, one does not. If driver attempted delivery, one would assume package not requiring signature would have been delivered! No attempt was made! I normally get my packages before noon, but lately they are being delivered late in the day. New driver? This is unacceptable!

Reference FedEx shipment [protected]. This was delivered to my neighbor's house instead of mine. My neighbor brought it to me, so it is not missing. I just wanted the company to know this occurred. I tried the online virtual assistant, which proved to be useless as there is not enough typing space to answer the questions fully. I did receive a delivery email, but as I said it went to the wrong house. this occured on September 2, 2022. The delivery was recorded by FedEx at 4:16 PM. Since I now have the package, this is for the delivery manager's information only.

C.B.

I was notified by text that my delivery needing a signature would be delivered 8/29/22. It was not, and that evening I received a notification that it was delayed and would be delivered 8/30. It was not. My husband called customer service, and they said it was again delayed but would surely arrive 8/31. He was dubious as the tracking at that point said it was in MD and we live in VT. So for the 3rd day I stayed at home, waiting in the main room of my house near the front door, as I have seen them drive up and turn around and leave before I could run down the steps. They have also said they attempted delivery before when I have been at home and seen no one. I sat near the door, and I have 2 dogs that bark if there is a car that stops at the bottom of the driveway, and clearly let me know if someone is here. USPS made a delivery. The big gas truck made a delivery. At 1:52 PM while sitting on the couch next to the front door with my phone next to me where I had been sitting over an hour, I received a text that a delivery attempt had been made. The dogs were in the room and had not barked, there had been no one in the driveway or at the door. I called customer service, which is very difficult to find on the website. I am sure my frustration showed in my voice as I explained how no delivery attempt had actually been made. She assured me that it was just the first attempt, and they would try again tomorrow (9/1/22). I cannot keep staying home. Could they deliver to the Walgreens 6 miles away. No, the (25 lb) package was too big. I asked if they would deliver by 10AM to my home please. (They never like to specify when they will deliver) No. They would specify that it should be delivered by noon. She would ask and put a special note. I have plans for the afternoon 9/1. The dogs barked at noon and I was hopeful, but it was just the garbage truck at the bottom of the driveway. It is now after 3 PM on 9/1/22 and it is still not here. Again, I have been in the front room waiting all day. I have so much to do. Such inconsideration for customers

On June 28, 2022 a Fedex ground truck hit my vehicle. I called the police and they came and filed a report. The report clearly states that the Fedex driver was at fault. I had the right of way and the Fedex truck was parked illegally in a no parking zone and the driver said he did not see me and when he was backing up to leave he hit my passenger door. The driver admitted it was his fault and the police report states it was his fault. We turned this incident into our insurance company and contacted the Fedex insurance company and now after 2 months they have stopped taking our calls and will not process the claim.

My Fed Ex delivery man was here for 30 sec, I went out to sign and he jumped on his truck and ignored me. I immediately called the customer service number and the gentleman helped me. He called the terminal and they said he would be there asap. That was at 3:14 and it is now 6:10. I am so mad at this incompetence. By the way, I have it on my ring doorbell. My tracking number is [protected].

Tom and Kerri Funovits

Drivers don't follow the directions from your delivery manager on the website.

Delivery today was left in front of my front door and door could not be opened from inside. Large sign on door directs where packages should be left and enrolled on your web site for delivery manager indicates location.

Have had multiple packages missing because they have been left in wrong location.

It is impossible to reach anyone at FedEx. The auto attendant does everything possible to ensure you cannot get through. I Called yesterday and today for FedEx to pick up 4 boxes they delivered here that DO NOT BELONG TO US. Now, someone is on the phone for the third time trying to reach a real person. This is ridiculous and the exact reason we REFUSE to use FedEx and only use UPS.

did not ring bell

[ never rings bell] left 25 feet from front door on wall by the street package- should be on front porch and ring the bell! TRACKING NUMBER [protected]

I was traveling north on chestnut hill road between Millville MA and Mendon MA

2:26pm on Aug 25. This a two lane country road. I am a motorcyclist. A Fed Ex vehicle was parked along the road appeared to be a residential delivery. Yellow parking lights were visable and on. I slowed as I approached then accelerated to pass on the left. As I was passing the truck made an abrupt turning move left back onto the road. It was an extremely close call less than a foot. very scarey. There was no turning signal. It was apparent the driver did not look before attempting to pull fully back onto the road

I went to Fed ex office to get my passport renewed, got the pictures taken, paid the $15 dollars, then they told me to go on line to fed ex , com, so I did , filled out the forms, to apply , then I had to pay $246 dollars, then I had to finsh up with the US government, and had to pay $208 dollars, seems like I overpaid, if you go to the nystate passport information , you do not pay $ 246 , I would like a credit from Fed Ex, I feel like this was a total rip off !

After having difficulty with a shipment being delayed Walmart was nice enough to give me a refund and a discount on my next order. On Aug. 23rd I ordered items that Walmart said would be delivered on Wed. Aug 24th. Walmart was correct, the items shipped from a town 130 miles from me Laurens, SC and was according to FedEx was on the truck today for delivery only they never got around to delivering them. The item was out for delivery at 7:22 am this morning and they couldn't get it delivered on time. Maybe if they spent less time and money on NASCAR and more time and energy on their paying customers they could keep delivery dates and be on time for a change. I want to assure FedEx that since they couldn't care less about Walmart's customers, I am going to work hard to make sure Walmart will soon care less about FedEx. Only way to get their attention is hit them in their wallets

I am very unhappy in your decision! I order a lot of things from Amazon. And the UPS driver hasn’t had any problems in delivering our packages to our back door. Whoever your FedEx driver was that day, delivered these products to a deck that we don’t use, which has 1 entry door into our breezeway. Your driver could see leaves on our unused deck… I disagree with your denial & advise contacting this driver regarding further deliveries, & since I don’t have the option to choose which delivery system the seller uses!

You have upset a veteran & senior citizen living on a fixed income… so, if your choice is still to deny my claim, I will make sure all my family, friends, & acquaintances know how this was handled.

050622 fedex272851826813 got lost

071022 f says they looked for it could not find

073022 man calls says he bought painting Overgoods auction

Took him 10 minutes to find owner: why did Fedex not research?

On June 28th we shipped a package to a commercial customer who never received it

Upon placing a tracer they claim it was delivered and signed by a person who does not work for my customer so we filed a claim

They denied it we had to replace $960 worth of manufactured items

They closed our complaint and said sorry

How can they not be responsible for misdelivery of an order

This really sucks and we are going to stop service with them

We have been a loyal customer of FedEx for over 20 years

Good morning FedEx,

I have a complaint on these tracking numbers. I purchased six plants but I was given one but three times the same number for tracking that was # [protected] for 6 plants. I called to have it canceled and my cancellation number that I received from Gustaf #C78600545. This item was purchased August 12, 2022 picked up August 15, 2022 I was told it would take one to two days. I hired a young man to help me plant these plants. If you follow shipping history it's spent a whole day in Pennsylvania an hour and a half away from my residence, needless to say it wasn't on time. It cost me $40 for this young man to be hanging around all day. That's the reason why I canceled the order. If you go on the website they have the plants still at jersey city. When this order was canceled four days ago. I'm trying to claim my 900+ dollars from the shipper. Your company is not helping also your track record in logistics in this area isn't good. Either you're a day early or days late, even with good weather. I lost days monitoring the shipment originally they said they were still delivering on Thursday. Do you realize the trouble that we have here we have porch pirates so I had to stay home to make sure. Spoke to the driver even told him it shouldn't be here it was canceled, and his report he says it was delivered never mention on the webpage return to sender what's up with that. Your website and your phone service has a lot to desire. It goes nowhere not informative by the time you get someone you're so frustrated and angry nobody wants to listen to you anymore. And it's all your doings please help

Thank you Sonnie Ramos

I ordered an item, got message package was being delivered by FedEx. Got a message from FedEx package was delivered to my front door on Aug. 12th. I live at 1478 Brown Road, Indiana, PA., package was never delivered to my front door, back door, garage door, mailbox or anywhere on my property. I called 1-800-gofedex, gave tracking #[protected], was told package was delivered to my front door, told them it wasn't, was told case would be investigated and 'someone' would contact me within 24 to 48 hrs and give instructions how to proceed. No one contacted me. Today, Aug. 19th, 7days later, I called 1-800-gofedex, inquired about package with tracking #[protected], was told "that case has been closed", anything else they can help me with.

The driver in our neighborhood speeds down streets, pulls into driveways and blows through stop signs. Me and several neighbors have this guys speeding and blowing through stop signs on videos and pictures. We live by the bike trail so there kids and dogs out everywhere. Someone is going to get killed by this guy. I’ve called several times on phone but obviously nothing has been done. I have his license plate number. Please put an end to this and fire this guy. We are scared for our kids out here. Ridiculous

I’ve been watching the package tracking for two days because I am picking the package up at a house at which I am house sitting - I didn’t want the package to get stolen or caught in the rain we are expecting. This afternoon I took a screenshot of the tracking, which said: “FedEx: Your package is scheduled to be delivered on August 17, 2022.”… “Commitment times of this service are not time specific, but day definite.” Less than two hours later, the tracking changed to: “No scheduled delivery date available at this time.” I have been sitting at the house waiting all day, only to be told it’s not coming today? When I called customer service they were of no help. Do not tell people their packages are arriving on a certain day if they are NOT! You wasted my time, and this is a recurring problem I have had with FedEx. I will no longer shop from businesses that use FedEx for delivery.