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Complaints & Reviews

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Federal Express — fraud

i filed this complaint in Chicago District Court they sent me a Pro Se Litigant Package this corporation i...

FedExduty/tax charges

Why is FedEx sending me an invoice for duty'/tax charges for £60.28 when it's a birthday gift sent from Malaysia by my family, when they had already paid the courier charges.
I think it's a ripoff!

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    FedExdid not receive order

    I ordered a small heater from VMInnovations no 11/24/2012 . Received e-mail of delivery on the 28th or 29th. I had to go out of town on the 28th.I called early on the morning of the 28th and informed the person I would not be at home, requested for the driver to keep the package on truck and I would come to pick up. FedEx informed me they delivered the package to my house. I never saw this item. When I informed VMInnovations they said that FedEx delivered. Therefore I have to pay for something I did not receive. This is very bad customer service!!! FedEx needs to prove this delivery.

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      FedExaggressive, bad driver

      I was trying to pull out of a parking lot onto a four lane highway with a middle merge lane. I got into the merge lane and noticed the left lane was open and a Fedex van (#112618) in the right lane. As I was half way into the left lane, the Fedex driver changes lanes and cuts me off. I raised my hands in the air like in a "what-the-hell" gesture, and I notice he gives me the finger from his left mirror. He continues down the road changing lanes several times when vehicles are not going fast enough for him. I thought Fedex drivers were supposed to be professional. I guess not.

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        • Why The Long Faces Apr 20, 2013

          Why are you complaining about HIS hand gesture when you made one yourself? That is like hitting someone then complaining that they hit you.

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        • Ri
          Richard Barrett May 13, 2013

          Residental deliveries are worthless, 3 times now, .No one home during the day, so Ihave to drive to in traffic to pick up #1 Paycheck 20 miles, oh it's on delivery truck I rush home and find truck.#2 Paycheck, one day attempt to deliver sent back, droive to City of Industry 90 miles.#3 Verizon cell phone, had some one at house did not hear FEDEX at door, called and told I could not pick up, called Verizon and told I could pick up 50 miles. Give me USPS, post office 5 miles.

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        FedEx Ground — work hours

        Since st. Patricks day, the hours of employees has decreased which I knew ahead of time and some managers ha...

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        FedExfailure to deliver

        For the third time I have ordered from a company who uses FedEx to deliver and I have had the same problem each time. I take the day off work to wait for the package, it never comes. I check the tracking number on the website and it says failed to deliver because business was closed or person did not answer. So call them up and they say no one answered when they buzzed the apartment. I never heard it, next day I wait again and hear nothing. Phone, same thing again, so I test the apartments buzzer, works perfectly. So each time I have had to take a cab across town ($33.45 there and $33.45 back) which defeats the purpose of getting it delivered. Not to mention FedEx has cost me over $190.00 in cab fees. AND they tell me it's my fault for not answering and I have 3 days to pick up my package or they send it back. Not using FedEx or any company that uses FedEx ever again.

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          The complaint has been investigated and
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          FedEx — another greedy, selfish loser

          So my dog is thee friendliest, most happy dog I've ever had/known. This guy pulls up, and without...

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          Fedex Smart Post — not trustworthy

          Beware of this Fedex facility, they lost my package or maybe stolen by their employee, I had called the FedEx...

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          FedEx Ground — unsafe driving

          On 3/2/2013 fedex ca driver lincese plate # 71353e1 run red light causing me to stop in center of insection...

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          FedExsmartpost packages never arrive

          I ordered something from amazon It was shipped by smartpost. But it never arrives. I waited and waited, thinking that fedex would deliver it in front of door or at least leave a tag. When I found it was delivered online, and there was nothing around, I contacted Fedex. They said they had delivered it to USPS. I went to USPS office, they said it had been delivered. I went back home, and waited and waited for one week. Nothing showed up. USPS called once, asking me to check around, even my neighbors. I don't want to judge that there might be potential thief around, because I saw too many complaints about Smartpost online. The USPS customer made me feel like I lied to them. And they confirmed that someone had left something in front of door. This is extremely funny, because USPS NEVER NEVER leave a item in front of my door. They only leave a tag, every time! And this item certainly can not fit into the parcel lock of my apartment. Another funny thing is: USPS asked me to check neighbors on other floors. Hah, imagine why they would take something that obviously does not belong to them!

          Same experience happened on my wife. She waited for her online order from the Carter's. The order was delivered by Smartpost. For one week, the tracking system was always showing: arrived at XXX (her city). Until today, she saw online (delivered attempted, check local office). She and her roommate were at home the WHOLE DAY. There is NO TAG, NOTHING AROUND!

          Anyone who has ever received a package delivered by Smartpost?

          Please do not deliver anything using smartpost!

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            FedEx — delivery

            FEDEX is a poor excuse for a delivery service. They were supposed to deliver my package on Dec 21st...

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            FedEx — non delivery

            On dec. 14th at 11:29am I received a call from fedex stating that I would receive a delivery on dec.15th that...

            West Chesterfield

            FedEx — illegal use of usps mailbox

            For several years I had a great Fedex delivery guy for my area. He knew all his customers and where best to...

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            FedExmissing package

            i was waiting for two packages from different companies both delivering with FEDEX.
            when the driver came i took a small package witch was some cooking utensils signed for it and carry on waiting for the other package, a play station.in the evening frustrated that the play station was not here and was next day delivery i tracked the parcel, only to see that it has been delivered and sign for by me.quickly tracked the other parcel that i received and it was showing that is not even at the local depot. called FedEx only too find out that the parcel that i actually received in my hands was missing, and that the play station was delivered (not). after many calls and investigations i took a closer look at the package from FedEx only to realize that there are two labels on the parcel.one on top of the other one.
            the play station tracking number was on top.the one for the utensils was well hidden underneath.so of course i signed for my play station...since that was the label that the driver scanned.so now the utensils are in my hand but in FedEx system are missing and the play station is nowhere to be found but in they system i signed for it.
            please if anyone knows here i should go from here help me please!!!

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              • Re
                Regary Nov 30, 2012

                Sounds like that FedEx guy's kid is gonna get a playstation for Christmas,

                Hope they fix it for you!

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              FedExhome delivery

              Fedex home delivery is not only awful, but ridiculuous and unacceptable. This happened twice already and despite my calls to the customer service (Which were of course nice and courteous) their hired driver is probably the laziest of all! He said he rang my bell and I was right here at home waiting! No one rang my bell! He lied! Did he actually come and tried to deliver? You would question this! I am very very angry and upset. I got a call from them that he will try to come back in the afternoon and that means I will wait for the worst delivery service ever again!!! I hope those companies who send their products online will not use fedex anymore really really disappoints in all aspects of customer service!!!

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                Fedex Letterdamaged delivery

                FEDEX has NO customer service. The FEDEX website allows customers to find out how to do business with them, but they do nothing to receive or respond to complaints. Example: I put official government documents into a FEDEX Letter for fast, reliable delivery...HA! HA! I placed the envelop into a FEDEX box feeling that I was doing business with reputable organization...HA! HA! The recipient contacted me asking why the FEDEX Letter had been repackaged and the documents were water damaged? I tracked the letter, but there was no indication that that the FEDEX Letter had been repackaged. I found a way to send an email to FEDEX related to delivery, but no way to file a complaint. I received three emails all telling me that my issue was being forwarded to the person who could best handle my issue...then nothing. There was no way to reply to the email...no one who took responsibility...no telephone number to call (except to ask about delivery...automated asking for the tracking number and telling me that it had been delivered). I will NEVER do business with FEDEX again. I paid $50 to have water damaged documents delivered with no accountability for damaged delivery. I had to resend the documents since the agency couldn't use the water damaged documents.

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                  The complaint has been investigated and
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                  FedExair freight charge too high

                  We had some business with Korea. We ask them to send some aluminum tanks to us.
                  1st time, we used UPS, it cost 1200USD for 4 tanks.
                  2nd time, we send back 3 tanks (unfinished one) to Korea by UPS, it takes around 1, 300 USD.
                  3rd time, we request Korea side to send that same 3 tanks that we sent back (completed ones) to us, we provide UPS and FedEx account.
                  All tanks hase same size. 2nd and 3rd time, we used same box for shipping.
                  The Korea company this time used FedEx, and we agreed to pay at our side.
                  When we got invoice, it was 7, 300 USD. I could not believe my eye. What is FedEx business here?
                  It is my fault that I did not check their rate, quote. But I think it's very un-reasonable price here.
                  Any one have any idea what should we do to get better price? Thank you very much.
                  *** My lessons: Never use FedEx international service, UPS is much much better.

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                    FedEx — reliability

                    Approximately 2 years ago, the reliability of Fedex has declined precipitously and is now to the point of...

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                    FedExship never ontime

                    Almost every time I order something and they use FedEx ground it is usually 2-3 days later than the Est delivery date, so since I was going out of town and had my cell phone in for repair 2 weeks prior, when it came to pay for deliver I opted for the Priority Overnight (CRAZY expensive.) The repair company had already told me it would take anywhere from 5-12 BUSINESS days, so I wanted to make sure I got it on time. Also I thought the more expensive the shipping the more they would be pushing to get it to you on time. 4 days ago I got notice and tracking number that my phone would be shipped, 3 days before I was to leave (cutting it close, but still hopeful) The Est delivery date was NOT overnight, but still the day before I leave. I took the day off knowing I could not miss it, and it never showed. Finally that early evening I called and tracking had not changed in 12 hours, and was 60 miles from my house (after it was 30 miles away at the biggest city in the area the day before.) They told me FOR SURE it would be before 1230 the next day. I decided to meet my family at the destination 5 hours away after it arrived because I didn't want it to be sent back to sender if I was not home. Tracking had progressed that night to the big city 30 miles from my house (although I noticed checking everything clearly that it had already been there before???) I waited until 1, and they never showed. I called FedEx asking about it, and they said it was in a container that was held up, and not scheduled until after the weekend!!! I asked about my Priority Overnight and the promise it was to be here by 1230 that day, and she said that didn't matter, there was nothing to do about it. BUT they can call me when it arrived! I explained it was my phone in the package and I have been using a neighbors, and how would calling me help? She then asked what phone number should she call. No answer, I think she was just trying to get me off the phone. I gave her my husband's who was 5 hours away, and asked she re-route it to my neighbor's (They wont.) Ended up driving the whole 5 hours alone with no phone, and I'll probably make it home before my phone does does.

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                      The complaint has been investigated and
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                      Fedex Customer Serviceno resolution

                      Here is my email correspondance with Fedex customer service. This package has been in my state for 2 days. I'm leaving for vaca 7/19/12 early am. I am requesting info to at least tell me where I can go to pick up the package so I don't have to wait an additional 2 days and miss my package. PS you can drive the entire state of NJ N.to S. in 3hrs and E. To W. in 1 hr.
                      ----- Forwarded Message -----
                      From: "[protected]@fedex.com" <[protected]@fedex.com>
                      To: joe**********@yahoo.com
                      Sent: Wednesday, July 18, 2012 3:03 PM
                      Subject: Re: Customer Support E-mail Form [Incident: [protected]] [Incident: [protected]]


                      Recently you requested personal assistance from our on-line support
                      center. Below is a summary of your request and our response.

                      Subject
                      ---------------------------------------------------------------
                      Re: Customer Support E-mail Form [Incident: [protected]]


                      Discussion Thread
                      ---------------------------------------------------------------
                      Response (Ron ****** L.) - 07/18/2012 03:03 PM
                      Dear Mr. E*******:

                      We received your inquiry. We regret any inconvenience caused by this situation.

                      Our network does not enable us to locate a package for customer pickup. If you need the package sooner, you can call your merchant and reorder with an expedited shipping method. When the original package arrives from the US Postal Service, you can refuse the package and it will be returned to the sender.

                      Thank you for your patience in this matter, and for shipping with FedEx.

                      R** P****** L.
                      FedEx Customer Service

                      Customer (Joseph ********) - 07/18/2012 01:40 PM
                      Incident created due to reply to expired incident [protected].

                      The tracking information states it is in R*****, NJ. That is the next town over from C****** . Why would it take 2 MORE DAYS TO REACH ME???? Is there anyway I can pick it up from FedEx?? Is there any info you can provide me so I could pick it up today. This is the most ridiculous type of delivery system I've ever heard of FedEx smart post service. There is not a thing that makes sense about it. I would like to drive myself to the fedex facility in R***** and pick it up. Please provide me with information
                      and details on how to do so. Thank you
                      From: "[protected]@fedex.com"
                      To: joe**********@yahoo.com
                      Sent: Wednesday, July 18, 2012 11:44 AM

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                        • An
                          Anne Chen Feb 12, 2013
                          This comment was posted by
                          a verified customer
                          Verified customer

                          My name is Yan Chen. I live in San Francisco California. On Feb 7, 2013 I ordered a smart phone from Metro pcs. Next day I received a email from Metro pcs that the phone would be delivered on Feb 12, 2013 which is on Tues before 7:00pm . Immediately on Feb 08, 2013 I contacted Metro pcs that on Feb 12, 2013 I would be at work during 9:30am to 3:30pm. I asked Metro pcs to give a specific time instruction to Fedex delivery man that either before 9:30am or after 3:30pm to delivery the package since the signature is required on delivery. I knew if I missed the delivery time I would have to go to South San Francisco Fedex office to pick up the package where it will take half hour for driving, but I do not have a car. Metro pcs representative immediately contacted Fedex and gave a specific time which is by or after 3:30pm on Feb 12, 2013. Half hour later, a man named Martim from Fedex called me said that the package will be deliver on Feb 12 any time after 3:30pm and before 7:00pm. Today, Feb 12 about 11:30am, the Fedex delivery man called me said he is at the front door of my house. I said that 4 days before I have arranged the delivery time is after 3:30pm and now I am at work. After I got home I saw the door tag is on my gate door.
                          This is really bad service!!! Or there is NO SERVICE!!! We need Fedex not only deliver the packages but more important is give the SERVICE. The SERVICE means that do what customers required. It is not everyone can leave work and stay home to wait for a package. Most of people have to go to work and no one is at home. At this situation, Fedex delivery should meet the specific time schedule which required from those customers. Otherwise, people will use different delivery company.

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