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1.4 18 Reviews 1758 Complaints
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FedEx Complaints 1758

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S
1:40 pm EDT

FedEx Delivery Service

Order from Costco was to arrive on Friday. Tracked package and FedX said address wrong. Called and verified with them that address was in fact correct. They said that package would be delivered on Saturday. Saw FedX truck and went outside and actually spoke to driver. He claimed he did not have a package for me. Went on to track package and notation stated that recipient not home or business closed! Called FedX again and was told that office now closed and they would try to get an answer. In the past 2 months I have EVENTUALLY received 4 packages delivered by FedX. Two required me to verify that my address does exist and was correct on package. The other two were delivered to a neighbor in the area.

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M
6:38 pm EDT
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FedEx FedEx delivery exception lie

My package shows an attempted delivery occurred at 2:00 pm. I was not only home, but had walked out of my home to get the mail at this time, by pure coincidence. I have a Ring doorbell, so I have video of my front door and of the front gate, since I'm on the HOA board and have access to security cameras.

These "attempted deliveries" happen quite often. I'd say 50% of the packages coming my way, including perishable goods, are repeatedly "attempted" deliveries that end up at the sorting center.

My gate code is on the delivery instructions. There is NO excuse for not punching it in and driving into a condominium complex, which is very common in this city and all across the country. It seems that this may just be a tactic for drivers to catch up when they're behind on delivery schedules. This doesn't happen with UPS, USPS, or DHL. Ever. And this is the 6th time in 2 years for me.

Desired outcome: I'd like the shipping refunded. If I'm having to drive to the sorting center, 16 miles away, I should be paid to do the job the driver refused to do. Gas is $5.50/gallon right now. I'm not paying to pick up a package I paid to have shipped.

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S
4:39 pm EDT

FedEx Complaint

That last 5 pkg they said were delivered but was not and when I talk to fedex they say call the provider. The providers are being nice to reorder at their cost again and losing money because fedex isn’t taken responsibility for their drivers delivery to wrong place When I talk to fedex they don’t care. Guess not they get there shipping money twice.

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J
4:14 pm EDT

FedEx Driver will not deliver to the house, or front door

Jack Cockrill, 301 Thomas Ridge Road Burnet, TX 78611

[protected] just the last package found by the road!

I have called your costomer service line twice in the last 10 days. Speak to someone from another country. They report both times a file has been created for supervisors. I have not received a call or text from a supervisor as promissed to discuss the failure of delivering packages securely to mu house.

Lived in same house for more than 20 years, never had this problem before with Fedex drivers. Nothing has changed on my propery, house with 11 acres, to warrent any driving restrictions to get to and from the house.

Packages are being left near the public road, next to an allways open gate, 100 yards from the house. Several packages have been exposed to bad weather, and some packages were left with box torn open and items spilled on the ground causeing a chemical hazard to the area. Items have been returned to Amazon, who has contracted with Fedex and UPS during the last 2 weeks to deliver to our home area.

Please ask a supervisor from Cedar Park or Roundrock, Texas to call be please. Jack Greg Cockrill Burnet, TX [protected]

Desired outcome: Deliver packages to the front door. Walking the length of a football field to search for packages layed everywhere near the road has caused me to look before I buy to see if it's delivered by Fedex.

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S
3:03 pm EDT

FedEx Delivery

I am a 68 year old cripple who can't walk very steadily. I have gone through FedEx's "Manage Your Delivery" hoops several times and wind up with the same problem regardless. There is one lazy driver who tosses/drops very heavy packages right on the side of a VERY busy highway consistently. I have to undo the package right there with big transport trucks roaring by to break them up into smaller, lighter packages so I can handle them. I have begged them NOT to do this but they ignore their own directives to put packages through the big gate (porch would be MUCH better, but that's too much to hope)

Desired outcome: Put the packages further away from the street (in a chair put there for the purpose) I have a pull through drive that is easy to manage so there is NO excuse but laziness.

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L
2:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx tracking number [protected]

Hello,

Yesterday, August 4, 2022 my two packages were delivered from "Chewy" ; I think the total weight was 100lbs.

I'm 69 years old with a painful back and dragging these two boxes up the driveway was hard.

I think your drivers have dollies, probably, so it would be easier for them.

I wanted to be sure to stress the point that dumping my packages at the end of the driveway creates a huge hardship for me.

I know the driver wrote that the packages were left by the garage, but this is not true, see photos.

This has never happened before, so I wanted to be sure and mention it now.

Tracking number [protected]

Desired outcome: Please leave my packages up by the house.

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Sally Silvershoes
, US
Aug 05, 2022 3:10 pm EDT

They do the SAME thing to me! I can't tell you the number of times I have called them about this and asked them to ask their drivers to put the packages further away from the street at least, so I don't run the danger of getting hit by a truck or car. The regular delivery guy is as nice as he can be, but this one person is a a lazy you-know-what. Happens EVERY time the regular guy is off. I'd like to be around when this person gets a little age on them and someone does the same to them!

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R
9:30 am EDT

FedEx Delivery

I ordered a mattress from a company based in Texas. I live in Utah. Was told the Mattress would be delivered on 8/5/22. I took the day off to be home for delivery.

I received a notification from FedEx that my order had arrived at the hub and would be delivered that same day. 4 hours later I receive an email from FexEx stating my delivery will now be delayed 3 days.

I don’t understand how UPS, USPS and Amazon can all deliver to within their timeframes and FedEx can note.

Desired outcome: I want my prods delivered on the day they say they will be delivered.

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G
4:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Fedex

8/3, 8/4

FedEx Lithia Springs, GA said they attempted delivery Wednesday and Thursday. They said: Customer not available or business closed.

First, No signature is required. Someone was home all day, both days and security cameras verified, no attempts were made at delivery.

Truth must not be part of the Fedex motto.

This was not the first time this has happened.

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H
9:04 pm EDT

FedEx Reckless FedEx driver

A 5:25 pm today (8/2/2022) the driver of FedEx trailer truck FEDZ554429 recklessly changed lanes into the left lane forcing my vehicle into the shoulder to avoid being hit by the truck. This occurred on the NJ Turnpike N Western Spur at mile maker 115. The only part of the truck ahead of me was the cab when the driver initiated their lane change into me. I had no where to go but the shoulder. I am sure the driver will remember. My vehicle is a blue Lexus SUV.

Desired outcome: FYI - driver should be spoken to.

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B
3:45 pm EDT

FedEx $900,00 price of the phone they won't deliver!

I sent back a package to apple on july 23. I have been tracking it.

Number [protected] everyday its the next day, been in in sitting for days.

I waited for a call back. When they called I answered it would hang up. I have called and called. One rep referred me to complaint form they dont have.

Everyday its the next day!

I called apple, because they have a hold on my credit card for the value ofthe phone. They se I have sent it back.

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Update by badgirl
Aug 04, 2022 1:37 pm EDT

i mailed an i phone back to apple on july 23 rd i kept tracking with fedx.

[protected]. it was at a facilty in Indiana for 4 days. Fedx kept delaying delivery!

When it was finally delivered the box was empty. The i phone 13 was stolen.

I am trying to get my $ 900.00 hold back from apple.

i can not contact anyone a fedx. I tried for days when i did someone the could not understand me.

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K
2:22 pm EDT

FedEx FedEx Lying about attempted delivery

I stayed home today to sign for a very important package that required a signature. At around 1:30 today I receive a notice that the driver attempted to leave it but I wasn’t home. Our building is secure and FedEx, UPS, Amazon, UPSS, etc all have codes to get into the building. I have seen this twice now in the last two months. I will report them to the shipper and from now on will refuse FedEx as any vendors preferred shipper.

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K
8:22 am EDT

FedEx Delivery driver lied

I was expecting a package on Monday. I work from home in an area with no crime. I have a direct view (2nd story apartment) of cars/trucks stopping by. I received a notification that my package was delivered. I thought that was weird because the fedex truck hadn’t stopped by yet. I check the door, no package. I assumed he marked it delivered early to make quota so I waited a bit. He never showed.

I filed the package as missing and hadn’t heard back. The next day I see a fedex driver pull up and I thought, oh good they have my package. He exited the truck with no package and I look through my peephole and I can see him look up at my door. He then got back in his truck and drove off.

I called the next day to speak to someone about my package. She said, he delivered it Monday and said I have a wreath on the door. It clicked, that’s why he stopped by and looked at my door. What a liar!

It’s now Thursday and still no package. How can I get this resolved? This has never happened to me before. Can they track his gps?

Desired outcome: Receive my package or a refund.

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E
7:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Lying about an attempted delivery.

I was expecting a delivery of wine on a Wednesday. Of course, I had to sign for it. As I waited, they sent a message, saying they attempted delivery at about 2 p.m. I discovered this after 3 p.m. The Fed-ex Driver was a total LIAR. Our gate was wide open. I spoke to a customer service person at a call center, and he was useless. UPS and the USPS are the way to go. Fed-Ex sucks and needs improvement.

Desired outcome: Improvement in professionalism

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G
5:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Delivery..or lack of

i recived a e-mail that a package i have been waiting on was Delivered on July 14th, but said it could not be delivered cause no one was Home..i was home..I have had throat Cancer surgery,back in October, and cannot Talk. I can only Text, [protected], or by e-mail at [protected]@yahoo.com..im still waiting on this package, so you can contact me and let me know what time this will be deliverd so i will know when to expect it..thank you..George Worster,,3 Pioneer Lane , Keokuk, Iowa..52632

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J
2:11 pm EDT

FedEx Delivery

TRACKING NUMBER [protected]

I am highly dissatisfied with how this package was just delivered to my house. I have it on video that the delivery driver threw my package on top of my car instead of delivering it to my door. Had it been raining my packaged would have been ruined and I am highly upset and dissatisfied with how the driver handled my package.

It was sent out via Florence, S.C. hub to Conway, S.C, and the vehicle was a white box van.

I know you can find out just who the driver was, and I want him to be made aware that he was on video handling my package very unprofessionally, and if this is the kind of people y'all hire...it sure is a poor excuse of Fed Ex Representation. The company really needs to re-evaluate doing second party delivery drivers. I am sure he can be tracked through the tracking number !

Desired outcome: I want him to be contacted and held accountable in some way for the way he disrespects customer's deliveries.

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1:06 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

FedEx Paid for overnight shipping- didn't deliver/said business closed or customer not avali

I paid for overnight shipping (almost $40) and as I was sitting NEXT to my door, I get a notification that there is a delay because the 'customer not available or business closed'- Ran down to my leasing office (inside same building) and they said they SAW FedEx come in/deliver packages to mail room but did not even attempt to deliver my package OR come to my apartment door (elevator access and key access to our mail room). So assuming they left the package in their truck and decided they didn't want to turn around and walk only a few feet. Now it's set for tomorrow delivery but since this requires a signature, will they do this again? What a waste of money and taking off work to ensure I'm home! Stop lying about attempting to deliver when someone just doesn't want to or doesn't want to turn around and walk back inside.

Desired outcome: Delivery on the CORRECt date and money back for shipping!

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Resolved

Ended up coming back and delivering after calling in.

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V
12:36 pm EDT

FedEx Package stolen

My name is Valerie Kelly. I live at 109 Perez Drive, Newark, NJ 07103. My cell phone number is [protected].

The tracking number is [protected].

The driver did not leave a message telling me when he would return. The driver recorded the package with Fed EX and the sender, Shoplc that the package was delivered to me.

A FedEx Driver delivered my pkg and then took it back. The Driver recorded with FedEx that the pkg was delivered on 7/14/22 at 2:25 pm.I don’t have my pkg

Desired outcome: I want my package and/or the Driver fired for stealing my package. Attached is the video tape of the Fed Ex Driver taking my package.

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K
12:11 pm EDT

FedEx Footwear

My name is Kelly Sikora I ordered a package from famous footwear and fedex surepost was to deliver it 2 days ago I haven’t heard nothing I want my package I am very upset

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S
9:32 pm EDT

FedEx Complaint

Fed ex is suppose to deliver my package now for 4 days in a roll. and they say the same thing I am not home. When I have been all day. I have video on my place and you can see No Fed Ex. when I call to complain they say that they will make sure it comes and again same thing.

When I asked the agent to give me there ID # they refused to do so and was very rude about this. I am disabled and this is why I did just pick my item up. Bu they got every rude and told me to come pick it up if I do not like or basically deal with this. I have yet to get my package after not being able to do anything or go anywhere for the last 4 days waiting on the driver to come. Same time everyday the driver says I am not home just about quitting time. this is the most horrible serve I have ever gotten and the conduct of the customer service was totally uncalled for. They refuse to bring my package and refuse to help me.

I have never had this kind of experience with a company before in my life. and upon reading the review after fixing to complain this seems to be a common thing with them lying and Bad business. This business should shut there door before harming more people!

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J
6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Restricted Delivery not done

I paid for RESTRICTED DELIVERY on 4/21/2022 for $15.70. The driver let someone called “A. Lark” sign for the court documents. BIG NO NO. Customer Service keeps hanging up on me, telling me there’s no supervisor, and denies claim.

I videotaped the staff telling me Fedex allows for restricted delivery.

Desired outcome: Refund the money plus interest from 4/21/2022.

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Always delivers my packages to the wrong house. was posted on Jun 18, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1776 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
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    +1 (877) 339-2774
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    +61 132 610
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    +351 707 244 144
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    Russia
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    +34 915 209 060
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    Spain
    +46 40 169 160
    +46 40 169 160
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    Sweden
    +41 448 744 160
    +41 448 744 160
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    Switzerland
    +90 444 9339
    +90 444 9339
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    Turkey
    +966 122 329 999
    +966 122 329 999
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    Saudi Arabia
    +971 42 183 860
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    UAE
    +852 27 303 333
    +852 27 303 333
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    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 19, 2024

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