FedEx

First off, I'd never willingly use your business after the rude treatment I received from your corporate office and the Memphis Hub (the merchant who sent me the item that got lost went out of their way to help me but you guys didn't even apologize). But I've recently had the unpleasant task of having a prepaid package to send through FEDEX and couldn't set up a pick up through the automated system. Either your system doesn't comprehend Hawaiian street names, or it just wasn't working at all. Because every time I tried to enter the street name, the automated system kept saying that I had to say an address. I even tried to spell the street name out, no luck. So I tried going online to set up an account, only I didn't see any option for scheduling a pickup with a prepaid package. So I waited until the following morning to call at 6am and it took at least a half hour trying to get through the automated system to talk to a live human being. I kept saying that I needed to speak to someone, and the system kept saying that I needed to be specific in order to rout my call, and of course if I said I was having trouble with pickups, I got sent through the same steps to schedule a pickup which weren't working. At which point she said I'd have to call back and schedule a pickup on the day that I wanted the pickup, that I couldn't do it ahead of time. What a load of crap. I asked for a local number, she gave me one, but then the local team member said, "I don't know why they gave you this number because we don't schedule pickups, you have to call the 800 number." At which point, I explained that the automated system wasn't working with Hawaiian street names. She did offer to patch me through directly to customer service so I might do that another day. I asked if I could simply drop off this stupid package and she said possibly, BUT THEY DON'T HAVE A PHONE NUMBER at the main office. Why not? What the heck is wrong with your company? I kind of hope you go out of business.

Sep 26, 2022 This is the 3rd time this FedEx Delivery person does this. With all the damned crime in Albuquerque, this lazy bum leaves packages ON THE WALKWAY in full view of any passing Porch Pirate. This has been done before even with deliveries from Omaha Steaks, on exceedingly hot days. It does not matter if you leave the FRONT GATE VISIBLY OPEN so the lazy bum will leave the package inside the front porch & out of sight. He leaves it out in the open for anyone to snatch. He doesn't even ring the freaking door bell or even ring the brass bell on the front gate itself. Repeated complaints to FedEx apparently go unheeded, & I get the usual canned response. That's why I am again posting this on Twitter & filing complaints wherever I can. (3 different images of 3 different items left outside front porch on previous deliveries- complaints filed with FedEx each time to no avail. The Omaha Steaks were left under the hot sun on a very hot summer day. Neither bell or brass bell were rung each time)

The driver stuffed the box in my mailbox and I had to carefully cut the end open and remove contents. Then I had to cut up the box while still jammed in my mailbox to remove it. There was no reason they couldn’t put it on my stoop or by the garage door. The truck # is [protected] Chesterfield, Va. 23803 - .The barcode is [protected]) [protected] thank you. The date was 09/23/2022 at approximately 3 to 4 pm

I purchased 9/18/2022 from Apple on line, an iphone 14, 128GB starlight, hardware serial #WD7Q74QY0C, agreement [protected], W1054212938 Apple order #. It was to be delivered 9/20/2022 from Fed Ex tracking #[protected]. Delivery was delayed until 9/23/2022. I filed a complaint due to the 3 day delay wuth Fed Ex on 9/21/2022 with no follow up.

When the package was delivered on 9/23/2022 at 1:14 pm, I signed for the box. It was unsealed and empty, in which I did not know.

Complaint #1 no cell phone was in the box.

Complaint #2 delays with no follow up call from Fed Ex and no rationale why the package was delayed.

So this Fed Ex Guy didn't wanna use his dolly to drop off our HEAVY and EXPENSIVE package, he just threw the box ON my husband's motorcycle, it bounced off the bike and tore the box, if there is any damage to the bike we will be suing Fed ex, we have it on camera also. The guy was pissed because I could hear him cussing in Spanish because the box was so heavy, maybe he should of used his dolly. Worst Shipping Carriers Ever!

Medication shipped on dry ice was to be delivered to my door for signature. I cleared my schedule and even tracked the estimated delivery so that I would not miss it. I can’t miss it. If I do than I am not compliant with my treatment regimen. The delivery window passes and I receive notification that attempted delivery failed. Funny thing is that I live in a two bedroom apartment (not a lot of space) I have a large dog with a booming bark and a doorbell that works just fine (I tested it) AND there was no failed delivery notice on my door. Called FEDEX and the rep was professional and kind. However, I was. It ok with being told that I can pick it up at the hub after 5:00 pm. I have MS. I don’t drive anymore. It’s not OK for the driver to be too lazy to do his job and push the time, expense and frustration down to me. Thanks to this driver I spent 30 mins on the phone with the pharmacy and another 20 on the phone for FedEx rep. This is totally not okay. The driver has no accountably and FedEx does not care. This was not a chair from Pottery Barn it was medication. Now it may or may not be delivered on time and it all had to do with someone not doing their job and then lying about it.

My package was considered lost in transit. Sent on 9/02/23, stopped movement on 9/05/22 at Ellenwood Ga facility. After contacting fedex they said the claim has been paid back to the sender and is closed. I said I would pay the claim if they can find my package as it’s a custom part that will take three months to fabricate another. They will not even attempt to look for it.

I believe the driver I am filing a complaint about is a 3rd party company.

The truck had a fedex maganet on the side and the following info on the dash:

"Slot 121"

"Route 75"

"Trk # 114399"

Today (9.22.22) at abt 3:20pm on E Shadowlawn in Atlanta/Buckhead this 3rd party driver caused a major traffic backup because she refused to yield into an open space on a street that is essentially one lane due to parking on both sides of the street. She would not back up and slide in the space (3feet back up) to allow traffic thru. Oncoming traffic had no way to get over and I had the right of way before she sped up to try to bulldoze me. She could have waited in the pull-off for me to pass then proceeded. This is customary on this busy and clogged in-town, narrow street.

She was belligerent and rude and completely obstinate and an embarrassment to FedEx. She clearly knew what to do but she refused to cooperate — she owned the road in her mind. She held up traffic for a good 5min+ while the oncoming cars had to back down the street some 30-50 yards. She is black, female, long hair. Get her off the road if she can't figure out basic, civil driving as well as conduct befitting of a qualified Fedex driver.

Ordered from Black oak in Bradenton Florida - I live in Port st lucie florda

package went from Bradenton to ocala FL and then Tennesee and finally new Jersey. why? due initially 9/20 delayed to 9/21 for a sight seeing tour of jerseynow it maybe deivered tomorrow. At what point do you admit yu screwed up and lost my package? when do you refeund the fee for delivery that you are unable to perform. why would a company in florda need to go out of state to deliver to florida customer? you wouldnt. FED EX needs to call me ad explain WTF. Lawrence Owen Port ST Lucie Florida

Package way overdue and you can not pin point its location.

Find my package and refund the fee.

[protected]

Where is [protected]?

After a few months of trying to figure out why FedEx flagged my accounts and packages as fraud and then stole my packages from me without giving me any reason or being willing to fix the problem with me as an honest person, I have concluded their system of honesty and working with their customers will have to improve. They won’t return my packages to me saying their legal team has made the final decision to not return them when they have never been willing to contact me to straighten any misunderstandings out.

I have a customer that overnights a package every week. She overnights in on monday and never get to me until wednesday at 4:30. I currently have tracking number [protected] that was suppose to be delivered by noon on tuesday I get a message that know one was around the business to give the package to which is complete [censored] I was here all day. So the message says that it will be delivered by noon on wednesday which noon has come and gone and I get a message now that says delivered by end of day! Fed ex express completely sucks big time I call [censored] on you people. There is no number I can call to talk to a real person. My suggestion is someone better be calling me asap about my package [protected]

Please explain to me why I dont have my package!

Several times we have been notified that our fedex shipment is on the truck out for delivery only for the package never to be delivered that day.

If this was a rare occurrence I'd be more forgiving.

Today, Sept 20, 2022, it happened — again. This was a VERY important shipment and FedEx dropped the ball.

Many Fedex drivers are contracted and are not necessarily FedEx employees. This is especially true in our area. Our deliveries are often the end of the day due to us being on the end of a route. Many times the contracted driver decides they don't want to drive out to our location and return the package — often saying it was undeliverable when we were home waiting for it.

We've also had our deliveries delivered to the wrong address.

When something is being shipped overnight or two day delivery it is often very important. FedEx has lost sight of that part of the contract.

We have been told by other FedEx drivers that this is a bad problem with contract drivers who don't want to finish their routes and unfortunately the managers are unwilling to take action against these drivers.

When ever we have the opportunity to choose a shipping option, we NEVER choose FedEx because it is a gamble as to if the package will be delivered or not on schedule

The FedEx phone tree is impossible with no after hours operator help.

Fedex has sent my shipment out on a truck for 6 days. Each day there are different problems that cause them to delay until the next day. The most infuriating are when they lie about 'attempting delivery'. My wife and I are retired and are home on these days.

Oh if companies would just stick to UPS. No problems there - ever. No lies. No 5 day delays. FEDEX is awful. A blight on the consumer!

My returned to Tory Burch package #277474952137was picked up on Sept 01 2022 from My NY building 125 West 22nd Street NY NY 10011

I can not locate this package and my returned dress value was $450.00

I need help to find out who was driver and where is the package?

Bindu Shah

72 hours later the package I sent you that you said you were sending back to me I was to allow 24 hrs has not arrived y is it not in my hands yet I expect you have insurance for it I got all my proof I need for this complaint I didnt want to lose that I worked my tail off getting all them little items separated I did it all by hand so im a little pissed! Let me know what you wanna do?

I have made numerous "claims" about this. The package got delivered to the wrong address- 2920 W 26th ave apt 417. I have told them the correct address and get text messages from a robot and no resolution.

I would go to the apartment where it has been dellivered to but it is a bad part of town.

tracking #[protected]

When using Home delivery, drivers religiously claim to deliver packages they did not, throw the boxes out at the road, and sometimes put the items in my or a neighbor’s mailbox rather than bring the packages to my home.

When reported to the local office multiple times they stated they have no control over this because FedEx Home Delivery uses 3rd party vendors so they are not FedEx employees. They tell me to just contact the shipper for a replacement. When I called the 800# they would simply send me back over to the local office.

On May 27, 2022 I started using the automated system to get a case # for every missing package instead of getting blown off by the humans. 3.5mo and multiple missing packages later, they now put the package on the porch and take a photo. Have only had 1 package go missing since they started taking photos and it was just a photo out at the road with no package shown.

Be persistent and report every missing package to the FedEx automated system. Do NOT trust getting a case # from the human at your local FedEx office because it will go no further than that person.

Good luck this coming holiday season (start ordering your stuff now so you’re done by November!)

Destruction of alert flag on my mailbox occurred Wednesday. Flag broken off my mailbox and left on ground. Today Friday 09/16/2022 we found our box of HomeChef meals left sitting in the sun on the edge of the drive. This is one acre from my house. I have repeatedly asked deliveries please be delivered by my door. I have a horseshoe shaped driveway which allows anyone to drive in close to my front door and drive right out. I am a retired 1st responder and I just want decent service and my property undamaged.

I need a manager or regional manager to contact me. We have been trying to locate a package that was due for delivery yesterday…. It is a bus part that we have been on the waiting list for 2 months for.

I keep getting different answers……and we printed off where the website said it was….it sat in a station for 3 days…was supposed to get here yesterday. We rented a garage for today for $500 so we could get this part in our bus today.

I got a hold of a supervisor….he was very rude….kept talking over me and would not answer a straight question…..he said the part is in Salt Lake City…that is NOT what the recording or the tracking website said. We talked over each other for a minute because I want a straight answer and told him just to do his job and open a ticket instead of arguing with me over everything…and HE HUNG UP ON ME.

He said he doubted the part would get here today. The part was shipped on 9/9/23…….the website said it was in Wyoming on 9/11……last night the recording said it wouldn’t be here until today.

So no one can tell me where the part is….not only are we out the $500 dollars for the garage today, but we have no idea where the part is!

If Fed Ex had lost our part, our attorney will be billing you for not only the garage fee we lost but for any and all charter business we had to turn down waiting for another part. Which could be in the thousands….

I would like for someone to please call me. 314-369-9023Tracking number is [protected]

Your DRIVER needs to stop driving on driveways in our Hobe Sound FL gated community. Amazon and UPS drivers do not do this so why does this guy. He may be black or haitian with dreadlocks and he always has music blaring. I complained yesterday to the Palm City distribution office, but again, this person did again as you can see in the video and then did it again on the corner houses driveway. Yesterday there was no rain and the package was very small.

This driver needs to be spoken to!