FedEx
reviews and complaints

I ordered a package that requires a signature, and I was waiting all day for it. Upon checking the status updates on the FedEx tracking page, I receive a bogus "customer not available or business closed" as my status, with a delay now on my package.

I then call customer service, who tells me it was my fault that I did not see the driver. This is beyond a joke. I was waiting all day, and nobody rang the door, nobody texted, no form of communication at all. Just a pure and utter lie from FedEx.

This is absolutely ridiculous, and continuous horrible customer service on behalf of FedEx.

Federal express claims they delivered my two packages today that did NOT happen

When I tracked the two packages you showed a picture claiming you left on my porch. That was NOT my porch I do not have a blue door mine is white. I don't know where you left my packages that I spent hundreds of dollars for. This is the worst service & is not proof it came to my house

I have informed Chewy of your mis Information & the picture is not of my address. My address is 4110 Eagles Nest

Auburn CA 95603

Here are the two tracking numbers

[protected]

[protected]

Fed ex has lied repeatly to me. I have a package in their system for 2 weeks now. It has been in my town for 1.5 of those weeks. At first it claimed it was delivered, when it wasnt. I have cameras and people who are home. They never even attempted delivery. Then it showed back up in their system. Then for a week straight it got loaded and unloaded onto a delivery truck, but never delivered. Now fedex claims to have delivered it yesterday again. But it never arrived. Nothing on camera and no kno ks on my door. Now they "opened" a case but to me that means nothing. Fedex Cutomer service has no answers. All they can tell you is what you see in your tracking.

There we go again, I had ordered a pear of thinsulate under wear from illinois, after waiting more then a month and did not get them I decided to call the store the sender, I come to fined out the package was sent to me more then 15 days ago, and was delivered to my door 5 days ago with proof of a picture showing the package on top of steps and railing on left hand a picked wooden fence in rear and right entry to the house, it was completely different then how my house entry is, I have 1 step marble from ground, in my investigation I found out the package was handled by fedex rokaway ny, the house in the picture also is in rakaway beach chancel this house is about 18 miles from my house, the fedex distribution from the delivered to house, so what do this tell me is that the fedex driver just like the rest of them is not honest worker, it seams like he was to lazy to drive 15 miles to me so he drop it elsewhere and he want and have fan somewhere killing time, I have written many reviews before about fedex I always have problem with fedex sipping, back in june of 2022 a fedex shipped mini split ac system came destroyed the seller send second one and guess what same thin, I never had any luck with fedex, now I am going to ask whom the shipper use and if I found out they are using fedex I will not buy there.

Fed Ex brought me a package at 7 PM and didn't have the second package scheduled for that day. Driver claimed it was on a different truck. Called in to ask and was told it was in fact on a different truck and would be at my place at 8 PM. Called back in at 8:30 PM as the package did not arrive. Rep says the package now will not be here until next day. Was told someone would call me to explain what was happening. No one called back. This company is the king of flat out lying and CYA.

This item was delivered to a trailer park about a mile from me, the wrong address again. It just happened to be a FedEx employee who happened to know where I lived and took it on his self to bring it to our house and gave it to my wife. This address where the driver delivered it to wasn't even on the same road as my home. I just don't understand how one of your drivers could be so stupid! This is the second time this has happened this year. I am completely done with FedEx! I will NOT purchase any item that uses FedEx for delivery.

Placed an order 11/28/22 which was shipped in 2 packages via FedEx. Two different tracking numbers. [protected] and [protected]

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Notified at via text 12/1/22 at 5:19 pm that at 4:09 pm 2 packages were "delivered". Not to my house. The picture of the delivery was taken in very close up mode so that it was nearly impossible to see the actual property where the packages were delivered, but a blue rug was visible, and there is no such rug on my property.

Numerous calls to FE customer service, case opened, "research completed" by FedEx resulting in statement "the package was delivered". Yeah, but not to me. That doesn't seem to matter. "Case closed". According to CS agent, "There is no way to speak to a supervisor, nor find out how to contact local delivery supervisor."

Must be nice to be able to "deliver" items to just any location and call it done.

Must be nice for CS reps to be able to say "we have no way to connect you to a supervisor or even send a message to anyone else who might be able to help you".

This is not the first time this has happened. It is a persistent issue. I am done. Over it.

Not only will I never use FedEx again, I have begun notifying every company I do business with that if they do not offer options other than FE, I will not do business with them, either.

FedEx is very incompetent in that they do not properly notify package recipients of the actual whereabouts of their items. I was told by Walmart that my package would arrive this past Friday, Dec. 2. Then FedEx sent a notification that it was arriving on time, on Dec. 3rd. That update persisted well into the evening, beyond reasonable delivery times. Late Saturday, FedEx now stated the item would arrive early on Sunday. Then they changed it to Sunday evening, and now, the delivery date is unavailable.

This company, once a premier carrier of parcels has devolved into a wretched, untrustworthy mess.

3 weeks past, out clinic mailed 5 large, allegedly flat rate boxes, but when we received our bill...it was over $900 over the quoted fee. FedEx argued that all the hidden charges, like $61 to phone the recipient that their items were ready for pickup or delivery, another surcharge for gasoline, and another for claiming the delivery was in prime time, despite the fact it occurred during normal business hours. When we called, repeatedly to their customer service department, most employees were clueless about their prices or policies. Now we are preparing to take FedEx to court over their criminal dishonesty and plain stupidity. We are telling our equipment and medical suppliers to refrain from using FedEx as we will begin refusing shipments carried by them. They are a dying company and it will be better for customers when they finally go under.

Claim number (including itemized list) C [protected] and Tracking number: [protected] (master) [protected]

- It has been over 6 weeks (October 13th, 20222) since we shipped our items with FedEx from our storage in Redwood City to our receiver, Red Sea Shipping. I only wish we hadn’t. 26 items were scanned at the storage location where they were picked up by FedEx representatives from my husband. All items reached FedEx's warehouse, they were scanned again at the transit in Pacoima, CA.

- 2 bags were marked as delayed while the other 24 items made their way to their destination (see attached). We now know that these 2 bags are “missing”.

- FedEx did not contact me nor my husband, claims are dismissed. These bags were RECEIVED by FedEx and scanned multiple times. WHERE ARE THEY? WHAT HAPPENED?

- An initial claim was initially filed by the receiver (Khaled Ahmad), without reaching out to us since we are on the other side of the Atlantic with 10-hour time difference. He was not aware of the monetary nor the sentimental value both bags carried.

- I then created a new claim (C [protected] ) with all the itemized details and monetary value – which FedEx simply denied, claiming we are not the shipper when we are in fact THE shipper and owners of these bags they have so casually lost!

We are in disbelief at the surreal current reality that our bags would not be found. We have not only packed up our bags but so many memories go into the things we accumulate. We packed our life in the Bay Area and travelled to Egypt where we now reside with our two little children. Moving is already a difficult transition on us as a family. When we picked FedEx, it is because we knew or thought that they would make this shipment seamless but losing our bags and being so unresponsive about it, is completely the opposite of what we expected.

Equally important to the monetary value (for which we work hard) of the content of these bags is the sentimental value. And other than all my winter clothes and that of my children... I have xmas ornaments with my children’s name from when they we first born. I have clothing items that were gifts from my father who has a terminal illness. I have a stuffed toy from when my daughter was hospitalized in the Stanford Children’s hospital.

FedEx's job was to safely transport these bags from point A to point B.

Trying to get away by offering the receiver a cheque (uncached) of USD 100 for this tremendous loss is not accepted. If I had filled these suitcases with tissue paper the cost would exceed USD 100.

Package was supposed to be delivered yesterday. Last minute it was rescheduled for today - Dec. 3rd. Waited all day for delivery. At 8:35pm saw truck pause at top of drive and then blaze off. Website was updated to "Customer not available" within 10 minutes of driver leaving area. FEDEX has ZERO customer service on a Saturday so there was no way to catch driver before he left neighborhood. Package has to be received in person. What a true disappointment and phenomenal waste of 2 days waiting. I'm concerned that our package will not arrive in good shape after all the back and forth.

We ordered a security camera system. There was no notification that it was coming today. The driver roughly tossed the camera system onto the front porch with a loud thud which we heard. He dashed to his truck and was gone before we could get to the door. The camera system, clearly labeled was left at the very lip of the front porch, highly visible from the street. No effort was made to move the boxes behind the porch wall (the porch is 20 feet long with an entrance only at one end.) He did not ring the doorbell. This is the second delivery that came from Fedex this way and I am thoroughly fed up. I need to know that this driver was disiplined and that this will not occur again. I have no control over what carrier Sam's uses to deliver packages, but this behavior is completely unacceptable.

I had been waiting for my package which was marked "Out for Delivery" tracking number [protected]. While waiting I checked the tracking status to see there was a "Delivery exception" and that a delivery attempt was reported.

I am confident that no delivery attempt was made. A signature for the package is required and there is/was no door tag. Further, I have restricted my activities to the main office specifically to be available for this delivery.

The delay, although inconvenient, is acceptable because the package was honestly set to arrive in record time, but being asked to make myself available for a delivery that was never attempted and then being told that the delivery was not completed because I wasn't there is frustrating to me as there was activities I wanted to complete today that I set aside to be available.

2nd day in a row my package didn’t get delivered and driver noted I wasn’t home. I was sitting on my front porch wasn’t for him. I must have just missed him going to my neighbor about 1/4mile behind me. When I saw him, he never looked at my house. I ran out to the driveway waving and hollering. He turn on the highway as I continued to run in his direction hollering. He never looked. This makes two days he has lied about me not being home. Fedex apparently doesn’t care or they wouldn’t put these inept ppl on the street to be the face of their company.

On 12/03/2022 @10:40am in Miami, Florida, the driver, white hispanic male, driving #FedEx truck #317499 with tag #40BVVA, cut me off on the northbound lane of NW 27 Ave approaching 15 St with barely any space for him to cut me off by invading my lane, which is absolutely illegal, because he wanted to make a left turn, without using a turn signal, which is also illegal, and surpassed the street he likely needed to turn at and as I beeped at him attempting to let him know he was about to cause an accident with my vehicle (Cadillac SUV) due to his reckless, illegal and unprovoked driving, he completely ignored my horn and continued to drive his vehicle into my lane. What he didn’t realize is that I have a date and time stamped full color video of him doing so on my dash camera! These #FedEx drivers are inconsiderate, ignorant, reckless and I will show this video not only to all of social media, but advise all I know to not request services from FedEx and if #FedEx permits their drivers, whom represent their company, to drive as such, they deserve to be sued by whomever these drivers cause accidents to! I will be contacting corporate and will not stay quiet regarding the event that took place today with said reckless driver! Best part is, my FULL COLOR, TIME & DATE STAMPED DASH CAM VIDEO that confirms my statement! D.O.T. will also be notified and video provided also as proof with my formal complaint!

Any questions, you can contact me at [protected] and I will be more than happy to discuss the issue at hand! My suggestion? Rectify this issue!

Today my package that required a signature earned an exception bc the driver said no one was home. I was here all day long and gave up when I found the exception on FedEx.com tracking the package at 9pm. He probably went to the wrong house which is now the norm. There are four residences on this cul-de-sac type driveway. The drivers never seem to get them delivered to the right house.

Last night 12/01/22, the driver left a package at the gate near a pasture near my house. It belonged to the neighbor about 500’ across the way from my house. The neighbor that lives about 1/4 mile behind us gets most of our packages and we have to hunt them down then go get them. FedEx treats her house like a community drop off. It is very irritating

FedEx doesn’t have anything to speak of that can be called customer service that can interact with the customers. They apparently have decided that the customers are robotic and communicate better with their automated system. No respect for humans that line their pocket book.

This is a constant problem. We get package that are not ours all the time. Apparently, the driver is too stupid or too lazy to read the address it is sent to. Our street address is 3427 Apt 110 and the packages that we are receiving are to 3423 Apt 110. This is the apartment building next door to ours. I have tried to call Fed Ex and I have tried to run after the driver, but nothing works.

As much as they charge to ship things, you would think people would get better service. Absolutely ridiculous!

FedEx driver said that there was a delivery attempt. I was home the whole day, have a video camera doorbell that never triggered and alert, never heard a knock at the door, and never got a sticky note or notification on the door. The driver obviously was too lazy to do do the delivery of the item, which is very expensive and was already two days late.

I want to write my issue with the Fed Ex drivers in my area. This is just getting way out of hand that I am not receiving any of my packages when it comes to the Fed Ex deliveries.

I had to stop ordering from Sam's because they use FED EX and I never get my packages.

Just today The Fed EX truck backs into my driveway and left and then I get a notification that my package was delivered.

It amazes me that UPS nor Amazon has a problem with finding my address, but FED EX does. My address is on my mailbox clear as day and if they can take the time to turn around in my driveway at least bring me my darn packages.

99% of the time I don't receive my packages. These drivers are horrible. Even the one time I received a picture it was at the incorrect address and the package today I asked for a signature and then it was changed.

Sam's just gave me the money back This is just ridiculous. It should be changed from Fed EX to Fed Up. I had to contact the person that sent the package to have them file a missing package. I have a list of tracking numbers that I can provide. I am so tired of them just delivering my packages to another address when clearly the address is on the mailbox.

Hello – we had a critical shipment leave Burlington, Ontario CN yesterday via FedEx 8AM early AM delivery.

When tracking this morning at 6:30AM it was on the truck for delivery. When looking at 8AM to see if it had been delivered, the website reported it would be delivered on Monday, 12/5 as the driver attempted to deliver at 7:55AM. The driver did NOT attempt to deliver, and he/she was seen driving right by the ship to address. Someone was even trying to flag the driver down with no success.

Both the customer and I tried getting in touch with a customer service rep to assist and find out how to get this package delivered as it was very time sensitive. It takes a long time to get around your automated system and when you do reach an actual person, there’s nothing they can do. I was told the driver had made a note to redeliver at 10:30 and my customer was told the driver would redeliver by 11 AM. Neither of these occurred and our customer needed to go to the hub himself in KY to pick up the package at 12:00 this afternoon. Your website now states the package was delivered. It was not delivered.

This has caused an enormous inconvenience and a lot of wasted time on everyone’s part. We do not expect to be charged for the delivery of this package.

Thank you.

On 11/11/22 Fed Ex picked up a Fed Ex Airbill (The next day) and this was going to The Netherlands. We have had so many packages go to the Netherlands and never had this issue before. So, I have always filled out a domestic slip because I was told to in the past that an international slip was not required. Which didn't make sense. Anyways, when I had the envelope picked up was never told by the driver that the wrong slip was filled out so I assumed everything was done properly for delivery. I went online to figure out why the recipient never received our envelope and apparently on 11/18 the envelope was still in Waukesha, WI. So on 11/18 I called and spoke to Mary and mentioned my issue. She transferred me to customer service which deals with International because this was not something she could assist me with. So I was transferred to Shanese who worked in the Account Restriction Department. She listened to my concerns and created a “case” for me to stop my envelope from going from Waukesha to Memphis lost and found (over goods) which I didn’t understand why it would go there since the envelope was not LOST. Apparently, they claimed that the envelope is “lost” since I filled out a domestic form, not an international one.

Now it’s 11/20/22 and my package was still showing on FedEx website that our package was in Waukesha, WI. I spoke to another lady by the name of Mary (different Mary) /Manager from the Resolution Department. Now at this point, I requested that I go pick up the envelope so it doesn’t get shipped to Memphis (Overgood) Department. I was told that I couldn’t pick up the envelope because they weren’t sure if the envelope was in the truck and ready to be shipped yet. I asked Mary if it was possible to find out and unfortunately, their system only allows them to see so much on their end. I wasn’t able to get the phone number for that location because that department does not have a location nor a direct phone number listed in their system or online. (which I don’t understand). Which got me a little frustrated and I decided to wait for a day or so to see if we get this envelope delivered back to us.

11/22/22: I’m still searching for our FedEx Airbill and today I spoke to Paul who decided to create another “case” for me because apparently, the case number that was created the first time was incorrect. He was no help and wouldn’t listen to a word I said. I tried to explain to him the reason for my call and the reason for my frustration. So, he decided to transfer me to someone by the name of Nikkie who tried to explain to me the reason why my Airbill was not returned to me and why it was being shipped to the Overgood Department. Like I don’t already know the reason why and she as well tried to create another claim to try to see if that would work. (remember that this will be the 3rd claim). I truly believe that Fed Ex customer service doesn’t know what the heck they are doing or trained to follow procedures that is the reason why they kept creating claims. Just so you are all aware that when I asked why they are not reading the notes from all my most recent calls was because they didn’t have access to that as well. What in the world do they have access to? Apparently, nothing will allow them to solve these issues that their customers are having, or maybe just laziness. So Nikkie, told me that she will have one of the Managers call me to see what she/he could do to escalate this issue.

So later today I received a call from Tracy who was the manager for one of their facility who told me that the whole time my Airbill that was showing online that it was in Waukesha was never there. It was already delivered to Overgood Department. The tracking number that was listed on the slip no longer existed Fed Ex decided to create a “different” tracking number which I was never told in the beginning. Per Tracy, she didn’t understand why I couldn’t go to Waukesha and pick up the Airbill and that she was going to escalate this to make sure it gets delivered back to me asap.

11/23/22 Still no Airbill. Still waiting and this time I spoke to Atalia from Resolution Department. Now, remember I have been calling FedEx since 11/18/22 every single time I called I had to explain to each and every individual the same story I did from the beginning. Exhausting! Atalia, create “another” claim for me to have this escalated because apparently, she wasn’t able to see any notes from my first call under my account or tracking number. Be aware that in the call I had with Tracy (manager) no notes were documented so I was told. Atalia, decided to transfer me to lost and found-overgood (Memphis, where my package is located) to see if they could escalate my Airbill under the case# she created. I spoke to Carlos here who created another “case” to have this Airbill sent back to me immediately and that I should have my Airbill in 2 days. Now you would think since he works in Overgood that I should be able to expect that in 2 days, but lies. I received a call on 11/25 that they needed my account number in either for them to ship it to the right location. Remember, my story is long, but the account number and tracking number (both) were provided during all my calls to customer service. So how can they not have this already and how can they miss it when it is listed on my slip? This was provided assuming that this would be sent back to me today (11/24/22).

11/25/22 Still no Airbill and checked my tracking number online and it’s still in Memphis. So, I called FedEx again and spoke to Davey, who told me that he can’t find the claim# that was created on 11/24 by Carlos. So, he created another one so by this time there is a total of four claims that has been created and still this issue continues.

11/28/22: Spoke to Brittney whom I was on the phone and she tried her best to resolve this issue. She mentioned that per the notes (Remember: The notes that the rest of the individuals I spoke to mentioned that they weren’t able to see the notes in their system from prior calls) that all these claim numbers should have never been created. That I should have been transferred to Escalation and Overgoods immediately to avoid all the calls that took place from 11/18 and on. She gathered all my information and all the notes that were documented and put them in a file under the first tracking number and my account that way if I call again it will all be documented. Brittney transferred me to Oscar who works for the escalation department and expedited this Airbill and told me that I should be getting a call from Overgoods today to make sure the address, account number, and tracking number are correct before they ship it out to me.

11/29/22: I called Fedex and spoke to Diana and tried to explain her the situation she was “extremely” rude and hung up on me. So, I called again and spoke to Daniel who opened an investigation into why my Airbill is still in Overgoods.

Well, today is 12/2/22 and my Airbill is still in Overgoods / Memphis. My tracking number shows that it has not been moved to the truck. How unhappy I am with this company and most of all the lack of training. The lack of desire from a couple of the employees didn’t care or had any motivation to help.