FedEx
reviews and complaints

I was schedule for a delivery on Wednesday 11/9. (tracking # [protected]). The guy didn't deliver so I was told it would be delivered on Thursday 11/10. I called FedEx back again I was told it was out for delivery. Still a no go on delivery called back again and was told they would call me back tomorrow to reschedule the delivery. They have had the item 3 days now. I would like to have my deep freezer. Based on the information that it out for delivery on Wednesday. I purchase meats and items to go into the freezer now no freezer and the meat has been n the refirdgerator for 3 days now. I don't understand why they can't deliver the freezer. FEDEX notes that it was coming from Ocala that is only 25 miles from me. If a had a larger vehicle I get myself.

This is in regards to tracking number [protected]. I left explicit instructions as to where my package was to be placed upon delivery. My instructions WERE NOT followed. The package was to be placed inside my front porch where it would be out of site. When I got the picture confirming delivery, the package was clearly not inside my front porch, but placed at the bottom of the steps in plain view. I asked that the package be placed where I did because we have had thefts in our neighborhood. The drivers should pay more attention to simple instructions given to them. I am a former FedEx employee and I know how the notification system works which frustrates me even more.

Had a very important document shipped to me on Nov 3 2022 from Virginia. Missed driver Nov 8th and set up to be delivered on Nov 9- Delayed no update status. Was to be delivered today Nov 10th it is 11:19 am still no delivery, still no updated status. This company is a very poor company as this document needed signature and I have waited 2 days and no one has arrived. Cannot get any answers from Fed Ex. Very angry about the entire situation

I placed an order on the 4th of November 2022 through a store that I have purchased from multiple times. This time around, I have been having nothing but problems with FedEx. With this order (Tracking number [protected]) they failed to deliver it THREE TIMES IN A ROW. It was originally supposed to have been delivered Saturday, 11/5/2022 and the delivery date passed, with no delivery. Then, they said it was going to be on 11/7/2022; big surprise, it was not delivered. THEN they said it would be here on 11/8/2022 and it STILL has not been delivered. As of 11/9/2022, I have been hung up on, told that they did nOT want to deliver my package AND I was informed that I might not ever get my order. It is PERISHABLE. And sitting 214 miles away from where I am.

I moved from Texas and Fedex was never our friend their either. To start lost packages more than UPS.

Then me moved to Alabama where we get more packages delivered by Fedex than UPS. My parents are elderly and cannot lift some packages. My parents leave the gate open for the fedex driver and used to be no problem tile we got a new driver for the area. They refuse to lift a package saying they can't due to unable to lift over 50lbs. I thought that was a requirement to being hired? UPS driver we know him so well he comes up the drive gives some treats to our lab pups and unloads our packages. I wish companies would let us choose who we want to have packages delivered by I would pay a little more to have UPS deliver.

We also had an issue where Fedex came in and grabbed a package that was not the one to be returned. The one that was to be returned had a return label on it. We had spoken to the FedEx driver the day prior about the return package. She ended up picking up and grabbing a package she had just delivered that day and was inside our garage where we thought it was safe and put the return package outside. We ended up having to contact Amazon for a refund and an investigation. We couldn't get a replacement due to the item was a refurbished item and only 1 in stock and the item was sent to the company we were returning a damaged table to.

I have been waiting for a important envelope on Friday and it ran into a delay and I received word that it would come to me on Monday between 1:30 -4 and I still have no package which I am in desperate need of the contents. David R Smith at 20 Cozy Cove Rd Aqua Vista RV park, ELEPHANT BUTTE, NM Is there a way I can pick this envelope up or am I scrudd I am in desperate need of this package. Please let me know asap.[protected]@gmail.com [protected]

I am expecting a package from Verizon.

My doorbell is broken ad I need to let the FedEx driver know that they need to CALL or TEXT me when they get here

I have found NO way to get that information to fedex or to have any communication with you people because of a wall of automation that utterly insulates FedEx from people.

Here I summarize

When I got the tracking number, I followed the link to the tracking page and hit the tab "manage delivery"

I get an error message saying "We are unable to retrieve Deliver Options at this time. Please try again later."

Well I've been trying this for DAY AFTER DAY AFTER DAY with NO results.

SO then I called your customer service number

There I get a run-around that is ENTIRELY CIRCULAR and that allows absolutely no opportunity for me to get this information to you

Received email re a non-delivery package. We are completely disabled and see a lot of doctors. I received an email from FEDX advising They attempted a delivery ID number [protected] advising the email was spam and a virus do not open. Photo attached

I cannot get to the door in time to answer the doorbell. I cannot walk very few feet before I fall so it takes me several rest times.

BEFORE I CAN GET TO THE DOOR THERE IS NO ONE THERE THEY LEAVE TO QUICK. I DONT KNOW WHEN THE DELIVERY WAS ATTEMPTED BUT I DESPERTLY NEED THE MEDICINE.

Don J Richard

12422 W Pacific Ct

Airway Heights Washington 99001

phone [protected]

Been home all day with a purpose of waiting for package to be delivered requiring signature. Checked tracking status and it was updated to attempt made no one present for signature. Impossible.

Fed Ex local dispatch location requires a review of ethical staff dishonesty https://www.google.com/search?q=fedex+lawrence+station&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari#

One package was delivered by the driver placing it in our mailbox in a manner which could have resulted in it falling on the ground or being stolen. The PHOTO ATTACHED shows how I found the package when I went to our mailbox after receiving an email from Walmart.com that it had been delivered. I was surprised when I looked on the front porch and it wasn't there since all previous packages delivered by FedEx have been delivered in a PROFESSIONAL MANNER. NOT SO with this driver.

With a package marked “Fragile Handle With Care”, the delivery driver tosses the box onto our porch. See video and package labeling photo.

FedEx Tracking Number: [protected]

I have not inspected the contents of the package for damage, but the point is that the package is clearly marked as fragile.

My other issue is that we have a porch with walls that hide the view of packages from the street; but FedEx seems to always but it in the wide open. Given all of the porch piracy going on these days, I’m wondering why the drivers would not put packages behind the wall.

I have to report this incident before this driver gets some one seriously injured or killed. Fedex Van Number 114784MJX. Thursday November 3, 2022 approximately 3:15-3:30 PM.

Coming out of a shopping parking lot in Lanoka Harbor, NJ (a Rte 9 plaza that houses a Home Depot, Aldi's and other establishments). I turned into the exit lane as it appreared clear. A Fedex Express van came out of nowhere as I completed the turn yelling and attempting to to speed up I was not going slow but proceded to the exit and turned right onto thr higwat (Rte 9 soutbound).

The driver immeditely floored his van and was nearing an estimated 65 yo 0 mpf on 45mph busty road. He turned into another plaza shortly doen the road like a madman where there is a toddler's dance and play school. I turned in to get the van number and left.

Please get this person off the road. This person should not be driving any vehicle, never mind a Fedex Express van.

I have an account with FedEx & inside my account I have instructions to deliver all packages to "front door". However, they leave all our packages, big and small, and sometimes very expensive packages, by the street, which is 100 feet or more away from my front door? Why would they do that? I wonder why FedEx even has the option for delivery instructions inside one's own account if they "do not" pay attention to the instructions? Packages can get stolen that close to the street and have been! UPS, USPS, Amazon and other delivery services, leave our packages on our front porch where we can see them. We cannot even see a package delivered by FedEx due to the distance and trees!

I used to work for UPS and they have instructions to follow the customers requests, something FedEx doesn't do. Highly disappointed with the FedEx company.

My package has been out for delivery since 10/26/2022 and it is now 10/30/2022. My tracking number is [protected]. This is the 3rd time I have had issues with the Tracy location. That is all this year. I am at the point where if a company is going to ship with FedEx I’m just not going to buy from them. I used to always use FedEx and enjoyed the service. What has happened to FedEx? I just want my package. It has been out for delivery again since Friday 10/28/2022 with no further updates.

I called Home Depot BEFORE placing an order for a refrigerato. I needed to be assured delivery would be on Saturday "morning" (October 29, 2022) in lieu of the fact that my other refrigerator "died". After assurance it would be here "Saturday morning" I placed my order. By noon on Saturday I had not received my refrigerator so I called FedEx and Home Depot and I was told that my refrigerator would "definately be at my house by 7pm". At 7:30pm the refrigerator was still not delivered. I called FedEx and Home Depot again. I was then told my refrigerator would be here "Sunday morning". It is now 2:30pm on Sunday and I have no refrigerator. I am now being told the truck broke down yesterday, although nobody bothered to call me and ell me that...simple courtesy forgotten! I am also being told it will be here by 4pm today. Even if they do deliver this by 4pm I still lost food that needed to be refrigerated (due to trusting this would be delivered when they said it would) and I have experienced unnecessary stress. To try to call Fed Ex is very frustrating...they do everything possible "automated" to keep you from speaking to a real human being and then you can't understand their language as it appears their calling center is not in the US of A. HORRIBLE COMPANY TO DEAL WITH; I'm trying to deal with local "mom and pop" businesses and I would encourage others to do the same (screw these delivery companies and bog box stores, there's absolutely no customer service or satisfaction anymore!)

It was shipped from Kentucky, to Mt Juliet Tn, back to Kentucky then to Nashville TN and then to Ocala Fl then To Fort Myers where it was then sitting, somewhere. I was told on three different days to be home. Truck shows up, driver said it’s not here, it’s supposed to be but not. Drivers leaves, I called in several times. It will be there today, it’s on another truck. I sit, nothing. Next day, I sit, cancel my appointment, nothing. I’m sitting outside waiting, I get another text, package out for delivery, customer not available or business closed will attempt again tomorrow. Omg, I’ve been sitting here for three days waiting. I never left, I have cameras in case I’m not outside.. I called the office back and I just get it will be there between 9-10 am, we’re sorry. That’s not cutting it, To lie about me not being home, to shuffle my package all over the US and then make me feel like it’s my fault I don’t have it! Come on, I’m done with FedEx! I’ll take all my business to UPS! I might pay more but I get my stuff! I’ve lost more than money waiting on Fed Ex, you stole my time for which there is no amount of money to satisfy me!

According to FEDEX my package arrived at my address at 1:47 PM 22 October, 2022. At my address of 3655 CHESTNUT DR. APT B8, DORAVILLE GA 30340.

My friends and I were outside the whole afternoon from 1 PM to 4 PM! NO FEDEX delivery truck showed up! THE ONLY one that showed up as usual was the U.S. Postal Service mail carrier at 4 PM. I DID NOT RECEIVE ANY PACKAGE FROM FEDEX! EVEN THOUGH THEY CLAIM PACKAGE WAS DELIVERED!.

Tracking # was [protected]

WHERE IS MY PACKAGE?

There have been numerous instances where FedEx has flat out lied about delivery attempts to my address. Not just with one order or two orders but with three orders! And lying about all three delivery attempts. Most recently I received a notification today that a third delivery attempt had been made on one of my orders and nobody was available to sign which is a bold-faced lie.

They also indicate they left a door tag. And of course there's absolutely no door tag anywhere! Moreover I have a ring doorbell that records every single person driving into my driveway and coming to my front door. There's absolutely no record of anybody ever coming to the door during these times that they claim they've made a delivery attempt. So not only did nobody attempt to make a delivery , they didn't even drive into my driveway or pull up in front of my house!

These drivers should not be able to get away with this! I don't know why they're doing it if they're running late on their route but they are blatantly lying about delivery attempts meanwhile I'm running the risk of having my order return to the sender. It is simply outrageous!

I used Fedex for a delivery of a package that had $100.00 Insurance on it.

When the package got to destination, it was all broken in many many pieces, although i had many posting on it of FRAGILE. It was two pieces of glass.

I had to reimburse the person for the total amount that she had paid for, which was $$48.63 which included everything. Fedex didn't want to reimburse the total amount, so they decided to only reimburse me $39.55 They still owe me $9.08 and do not want to reimburse this balance that they owe me, I have tried and provided everything that they needed, including all the pictures, documentations from all of my eBay transaction. I even made copy of those same documents and sent them to the Headquarters office in Memphis Tennessee. They have never responded. If they continue to steal what is rightly ours, how do these people stay in business, I really do not understand how they treat people so bad, and still stay in business. I know from my part, that I will never use them again.

Fedex consistently falsifies deliveries, claiming the package was delivered and signed for by some made up name. However, my building has video cameras everywhere which PROVE Fedex never showed up here at all or even tried to deliver the package. The tracking number of the current "lost" package is: [protected], Fedex Case # C85134673. Fedex needs to be investigated by the Federal Trade Commission for their unethical lies and disgraceful business practices. I fully intend to expose Fedex on numerous online websites and social media for their regular fraudulent business practices of falsifying deliveries.