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1.4 18 Reviews 1757 Complaints
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FedEx Complaints 1757

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A
12:05 pm EST

FedEx Driver

Truck number 437310

Confronted me at red light. Verbal. Fedex driver driving below speed limit in passing lane beside another vehicle. When I finally got around I motioned for him to get in right lane. At next light, driver pulled beside me rolled window down blew horn, and attempted to confront me about motioning for him to not block the passing lane on a four lane. Why? Why would your driver feel need for verbal confrontation at red light. A Reflection on Fedex and your training and the type people you are hiring. Why not just do his job. What was the point in the confrontation. Just because i motioned for him to get in slower lane.

Desired outcome: Reprimand. Training. Should understand while in Fedex uniform and vehicle his actions are a reflection on Fedex.

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4:15 pm EST
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FedEx Delivery from chewy.com

We are regular customers of Chewy. We have a monthly autoship that unfortunately depends on fedex for delivery. I have started having trouble receiving my shipments the past few months. The tracking will state “out for delivery”, followed by “ operational delay” the next day. Rinse and repeat at least three days. This time, after the third day I called chewy to complain and today 11/13, I had an email stating my shipment was delivered at 10:00 PM last night. I don’t know where they delivered it but it wasn’t to me. We walked around the neighborhood looking everywhere and no one has it. Looking at the tracking it looks like it’s in Blairsville, GA — about an hour away! And FedEx NEVER comes into our development late at night. The Braselton, GA office where is where the problem is originating is having lots of problems. People all around me are not getting deliveries and they’ve “lost” at least five other orders of mine. Something needs to be done about this.

Desired outcome: Competent and truthful service. Location of my shipment.

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Update by TootziRN
Nov 13, 2022 7:45 pm EST

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Terri Washington
, US
Nov 25, 2022 1:37 pm EST

This sounds like what happened to me. I ordered packages from Chewy twice, only to get a message they were delivered but they weren't delivered to my address. the picture delivery proof showed the wrong address.

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J
12:51 pm EST

FedEx Electric bicycle

I had to drive 45 minuets just to get to a FedEx and ship off a return. First of all, the two employees that were in the store when we came in were very rude. They refused to help us package the bicycle. They did not try to help us in any way just responded with very rude comments and said we refuse to package this item for you. We then said that we would package the item ourselves and asked for the box we could ship it in. They tried to charge us double for the box. I corrected the employee and told them the right price for the box. After receiving the box, the two employees continued to be rude and hateful. We asked to use one of the four tape guns laying on the packaging table so that we could tape the bottom of the box to get it ready to pack the item. The employee rudely responds with " If we are not packaging it for you, we cannot allow you to use our tape.' My Husband then has to go buy tape just to start the process. We get the bike in the box and let them know that it was ready to be shipped and the employee scans the return label and says nothing in return. Thinking that he would need help moving the box my husband and I wait for a few minutes afterwards. The employee just continues to stand there blank. When I asked if there was anything I needed to do he rudely responds no. In no way should your employees have acted or responded like they did there was no need for it. I will no longer use your company to ship anything else seeing that we got treated the way that we did.

Desired outcome: The process should have been a smooth and easy transition to shipping the item. But the employees made that a very rude and unreasonable experience.

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7:33 pm EST

FedEx Tracking and delivery

I was schedule for a delivery on Wednesday 11/9. (tracking # [protected]). The guy didn't deliver so I was told it would be delivered on Thursday 11/10. I called FedEx back again I was told it was out for delivery. Still a no go on delivery called back again and was told they would call me back tomorrow to reschedule the delivery. They have had the item 3 days now. I would like to have my deep freezer. Based on the information that it out for delivery on Wednesday. I purchase meats and items to go into the freezer now no freezer and the meat has been n the refirdgerator for 3 days now. I don't understand why they can't deliver the freezer. FEDEX notes that it was coming from Ocala that is only 25 miles from me. If a had a larger vehicle I get myself.

Desired outcome: Like to have my freezer before 200.00 worth of meat and goods go bad.

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5:25 pm EST

FedEx Delivery

This is in regards to tracking number [protected]. I left explicit instructions as to where my package was to be placed upon delivery. My instructions WERE NOT followed. The package was to be placed inside my front porch where it would be out of site. When I got the picture confirming delivery, the package was clearly not inside my front porch, but placed at the bottom of the steps in plain view. I asked that the package be placed where I did because we have had thefts in our neighborhood. The drivers should pay more attention to simple instructions given to them. I am a former FedEx employee and I know how the notification system works which frustrates me even more.

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2:20 pm EST

FedEx Delivery Delayed 2 days

Had a very important document shipped to me on Nov 3 2022 from Virginia. Missed driver Nov 8th and set up to be delivered on Nov 9- Delayed no update status. Was to be delivered today Nov 10th it is 11:19 am still no delivery, still no updated status. This company is a very poor company as this document needed signature and I have waited 2 days and no one has arrived. Cannot get any answers from Fed Ex. Very angry about the entire situation

Desired outcome: I want my delivery that was expedited to be delivered ASAP today

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3:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FedEx FedEx Ground

I placed an order on the 4th of November 2022 through a store that I have purchased from multiple times. This time around, I have been having nothing but problems with FedEx. With this order (Tracking number [protected]) they failed to deliver it THREE TIMES IN A ROW. It was originally supposed to have been delivered Saturday, 11/5/2022 and the delivery date passed, with no delivery. Then, they said it was going to be on 11/7/2022; big surprise, it was not delivered. THEN they said it would be here on 11/8/2022 and it STILL has not been delivered. As of 11/9/2022, I have been hung up on, told that they did nOT want to deliver my package AND I was informed that I might not ever get my order. It is PERISHABLE. And sitting 214 miles away from where I am.

Desired outcome: I want my package delivered TODAY, 11/9/2022 or I WILL lodge a complaint with the BBC and find a lawyer.

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11:54 am EST

FedEx Complaint

I moved from Texas and Fedex was never our friend their either. To start lost packages more than UPS.

Then me moved to Alabama where we get more packages delivered by Fedex than UPS. My parents are elderly and cannot lift some packages. My parents leave the gate open for the fedex driver and used to be no problem tile we got a new driver for the area. They refuse to lift a package saying they can't due to unable to lift over 50lbs. I thought that was a requirement to being hired? UPS driver we know him so well he comes up the drive gives some treats to our lab pups and unloads our packages. I wish companies would let us choose who we want to have packages delivered by I would pay a little more to have UPS deliver.

We also had an issue where Fedex came in and grabbed a package that was not the one to be returned. The one that was to be returned had a return label on it. We had spoken to the FedEx driver the day prior about the return package. She ended up picking up and grabbing a package she had just delivered that day and was inside our garage where we thought it was safe and put the return package outside. We ended up having to contact Amazon for a refund and an investigation. We couldn't get a replacement due to the item was a refurbished item and only 1 in stock and the item was sent to the company we were returning a damaged table to.

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Fedex is the worst
Chico, US
Dec 21, 2022 12:03 pm EST
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Fedex used to be the best but now the absolute worst. I spent hours this morning trying to speak to someone and couldn't. The worst customer service I've ever dealt with. You will not get package on time or probably even in the same week as promised. It doesn't matter if you spend $100 to get it overnight from 200 miles away, you will get it in a week if lucky and no refund. That's if you are lucky. And good luck trying to talk to someone that actually knows anything.

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M
6:22 pm EST

FedEx Bank card from wells fargo

I have been waiting for a important envelope on Friday and it ran into a delay and I received word that it would come to me on Monday between 1:30 -4 and I still have no package which I am in desperate need of the contents. David R Smith at 20 Cozy Cove Rd Aqua Vista RV park, ELEPHANT BUTTE, NM Is there a way I can pick this envelope up or am I scrudd I am in desperate need of this package. Please let me know asap.[protected]@gmail.com [protected]

Desired outcome: I am desperate need of this package

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11:43 am EST

FedEx FedEx customer service

I am expecting a package from Verizon.

My doorbell is broken ad I need to let the FedEx driver know that they need to CALL or TEXT me when they get here

I have found NO way to get that information to fedex or to have any communication with you people because of a wall of automation that utterly insulates FedEx from people.

Here I summarize

When I got the tracking number, I followed the link to the tracking page and hit the tab "manage delivery"

I get an error message saying "We are unable to retrieve Deliver Options at this time. Please try again later."

Well I've been trying this for DAY AFTER DAY AFTER DAY with NO results.

SO then I called your customer service number

There I get a run-around that is ENTIRELY CIRCULAR and that allows absolutely no opportunity for me to get this information to you

Desired outcome: I need ACCESS TO A HUMAN BEING AT FEDEX

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7:16 am EST
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FedEx Program activation

Received email re a non-delivery package. We are completely disabled and see a lot of doctors. I received an email from FEDX advising They attempted a delivery ID number [protected] advising the email was spam and a virus do not open. Photo attached

I cannot get to the door in time to answer the doorbell. I cannot walk very few feet before I fall so it takes me several rest times.

BEFORE I CAN GET TO THE DOOR THERE IS NO ONE THERE THEY LEAVE TO QUICK. I DONT KNOW WHEN THE DELIVERY WAS ATTEMPTED BUT I DESPERTLY NEED THE MEDICINE.

Don J Richard

12422 W Pacific Ct

Airway Heights Washington 99001

phone [protected]

Desired outcome: I am expecting life sustaining medication from the VA it is over 3 weeks late already. I am completely out, and the email says I have to pay a fee to make an appointment to receive the package. What is going on with this package.

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8:48 pm EDT

FedEx Dishonest delivery attempts

Been home all day with a purpose of waiting for package to be delivered requiring signature. Checked tracking status and it was updated to attempt made no one present for signature. Impossible.

Fed Ex local dispatch location requires a review of ethical staff dishonesty https://www.google.com/search?q=fedex+lawrence+station&ie=UTF-8&oe=UTF-8&hl=en-us&client=safari#

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R
11:27 am EDT

FedEx package placed partially hanging out of USPS mailbox instead of on porch as all previous FedEx packages have been placed

One package was delivered by the driver placing it in our mailbox in a manner which could have resulted in it falling on the ground or being stolen. The PHOTO ATTACHED shows how I found the package when I went to our mailbox after receiving an email from Walmart.com that it had been delivered. I was surprised when I looked on the front porch and it wasn't there since all previous packages delivered by FedEx have been delivered in a PROFESSIONAL MANNER. NOT SO with this driver.

Desired outcome: This driver's supervisor should reprimand the delivery person and document that the delivery was not made per FedEx regulations.

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3:20 pm EDT

FedEx Delivery

With a package marked “Fragile Handle With Care”, the delivery driver tosses the box onto our porch. See video and package labeling photo.

FedEx Tracking Number: [protected]

I have not inspected the contents of the package for damage, but the point is that the package is clearly marked as fragile.

My other issue is that we have a porch with walls that hide the view of packages from the street; but FedEx seems to always but it in the wide open. Given all of the porch piracy going on these days, I’m wondering why the drivers would not put packages behind the wall.

Desired outcome: Actual handling with care.

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R
4:08 pm EDT
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FedEx Insane Fedex Express driver

I have to report this incident before this driver gets some one seriously injured or killed. Fedex Van Number 114784MJX. Thursday November 3, 2022 approximately 3:15-3:30 PM.

Coming out of a shopping parking lot in Lanoka Harbor, NJ (a Rte 9 plaza that houses a Home Depot, Aldi's and other establishments). I turned into the exit lane as it appreared clear. A Fedex Express van came out of nowhere as I completed the turn yelling and attempting to to speed up I was not going slow but proceded to the exit and turned right onto thr higwat (Rte 9 soutbound).

The driver immeditely floored his van and was nearing an estimated 65 yo 0 mpf on 45mph busty road. He turned into another plaza shortly doen the road like a madman where there is a toddler's dance and play school. I turned in to get the van number and left.

Please get this person off the road. This person should not be driving any vehicle, never mind a Fedex Express van.

Desired outcome: Disciplinary action. Termination necessary if a repeat offense.

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1:57 pm EDT
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FedEx Delivery Instructions

I have an account with FedEx & inside my account I have instructions to deliver all packages to "front door". However, they leave all our packages, big and small, and sometimes very expensive packages, by the street, which is 100 feet or more away from my front door? Why would they do that? I wonder why FedEx even has the option for delivery instructions inside one's own account if they "do not" pay attention to the instructions? Packages can get stolen that close to the street and have been! UPS, USPS, Amazon and other delivery services, leave our packages on our front porch where we can see them. We cannot even see a package delivered by FedEx due to the distance and trees!

I used to work for UPS and they have instructions to follow the customers requests, something FedEx doesn't do. Highly disappointed with the FedEx company.

Desired outcome: Delivery our packages to the front porch!

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5:43 pm EDT

FedEx FedEx delivery out of Tracy CA

My package has been out for delivery since 10/26/2022 and it is now 10/30/2022. My tracking number is [protected]. This is the 3rd time I have had issues with the Tracy location. That is all this year. I am at the point where if a company is going to ship with FedEx I’m just not going to buy from them. I used to always use FedEx and enjoyed the service. What has happened to FedEx? I just want my package. It has been out for delivery again since Friday 10/28/2022 with no further updates.

Desired outcome: Deliver the package when stated, speak to management at Tracy, speak with driver on how to properly scan packages.

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Tim Butzler
, US
Oct 31, 2022 11:48 am EDT

I have had the same problem with the tracy distribution center. Everything that comes out of there is late. Always says that the package is out for delivery and ne er shows up. I've had to file a complaint each time. Then the package suddenly arrives. I think tracy keeps the packages from my area until they have enough to deliver. Im An hour away from tracy. If I have any other option than fed ex I will always take it.

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L
2:49 pm EDT

FedEx Delivery of a package

I called Home Depot BEFORE placing an order for a refrigerato. I needed to be assured delivery would be on Saturday "morning" (October 29, 2022) in lieu of the fact that my other refrigerator "died". After assurance it would be here "Saturday morning" I placed my order. By noon on Saturday I had not received my refrigerator so I called FedEx and Home Depot and I was told that my refrigerator would "definately be at my house by 7pm". At 7:30pm the refrigerator was still not delivered. I called FedEx and Home Depot again. I was then told my refrigerator would be here "Sunday morning". It is now 2:30pm on Sunday and I have no refrigerator. I am now being told the truck broke down yesterday, although nobody bothered to call me and ell me that...simple courtesy forgotten! I am also being told it will be here by 4pm today. Even if they do deliver this by 4pm I still lost food that needed to be refrigerated (due to trusting this would be delivered when they said it would) and I have experienced unnecessary stress. To try to call Fed Ex is very frustrating...they do everything possible "automated" to keep you from speaking to a real human being and then you can't understand their language as it appears their calling center is not in the US of A. HORRIBLE COMPANY TO DEAL WITH; I'm trying to deal with local "mom and pop" businesses and I would encourage others to do the same (screw these delivery companies and bog box stores, there's absolutely no customer service or satisfaction anymore!)

Desired outcome: Delivery of my refrigerator and compensation for loss of food and unnecessay inconveinence

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K
7:21 am EDT

FedEx My package still hasn’t arrived

It was shipped from Kentucky, to Mt Juliet Tn, back to Kentucky then to Nashville TN and then to Ocala Fl then To Fort Myers where it was then sitting, somewhere. I was told on three different days to be home. Truck shows up, driver said it’s not here, it’s supposed to be but not. Drivers leaves, I called in several times. It will be there today, it’s on another truck. I sit, nothing. Next day, I sit, cancel my appointment, nothing. I’m sitting outside waiting, I get another text, package out for delivery, customer not available or business closed will attempt again tomorrow. Omg, I’ve been sitting here for three days waiting. I never left, I have cameras in case I’m not outside.. I called the office back and I just get it will be there between 9-10 am, we’re sorry. That’s not cutting it, To lie about me not being home, to shuffle my package all over the US and then make me feel like it’s my fault I don’t have it! Come on, I’m done with FedEx! I’ll take all my business to UPS! I might pay more but I get my stuff! I’ve lost more than money waiting on Fed Ex, you stole my time for which there is no amount of money to satisfy me!

Desired outcome: Refund and letter of apology!!

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7:40 pm EDT
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FedEx DID NOT receive package

According to FEDEX my package arrived at my address at 1:47 PM 22 October, 2022. At my address of 3655 CHESTNUT DR. APT B8, DORAVILLE GA 30340.

My friends and I were outside the whole afternoon from 1 PM to 4 PM! NO FEDEX delivery truck showed up! THE ONLY one that showed up as usual was the U.S. Postal Service mail carrier at 4 PM. I DID NOT RECEIVE ANY PACKAGE FROM FEDEX! EVEN THOUGH THEY CLAIM PACKAGE WAS DELIVERED!.

Tracking # was [protected]

WHERE IS MY PACKAGE?

Desired outcome: I WOULD LIKE MY PACKAGE!!!

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About FedEx

Screenshot FedEx
FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Delivery was posted on Jun 12, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1775 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
    +1 (800) 463-3339
    +1 (800) 463-3339
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    800 733 339
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    1800 535 800
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    800 033 339
    800 033 339
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    800 988 1888
    800 988 1888
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    China
    +1 (800) 209-6161
    +1 (800) 209-6161
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    120 003 200
    120 003 200
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    +1 (877) 339-2774
    +1 (877) 339-2774
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    Canada, Tech Support
    +44 345 607 0809
    +44 345 607 0809
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    United Kingdom
    +44 247 670 6660
    +44 247 670 6660
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    +61 132 610
    +61 132 610
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    Australia
    +55 112 169 7000
    +55 112 169 7000
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    +54 810 333 3339
    +54 810 333 3339
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    Argentina
    +43 800 123 800
    +43 800 123 800
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    Austria
    +32 27 527 575
    +32 27 527 575
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    100%
    Confidence score
    Belgium
    +45 70 233 332
    +45 70 233 332
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    100%
    Confidence score
    Denmark
    +358 10 800 515
    +358 10 800 515
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    100%
    Confidence score
    Finland
    +33 140 855 660
    +33 140 855 660
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    100%
    Confidence score
    France
    +49 61 076 840 660
    +49 61 076 840 660
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    100%
    Confidence score
    Germany
    +39 199 151 119
    +39 199 151 119
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    100%
    Confidence score
    Italy
    +31 800 0222 333
    +31 800 0222 333
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    100%
    Confidence score
    Netherlands
    +47 63 940 300
    +47 63 940 300
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    100%
    Confidence score
    Norway
    +351 707 244 144
    +351 707 244 144
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    Portugal
    +7 495 788 8881
    +7 495 788 8881
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    100%
    Confidence score
    Russia
    +34 915 209 060
    +34 915 209 060
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    100%
    Confidence score
    Spain
    +46 40 169 160
    +46 40 169 160
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    100%
    Confidence score
    Sweden
    +41 448 744 160
    +41 448 744 160
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    100%
    Confidence score
    Switzerland
    +90 444 9339
    +90 444 9339
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    100%
    Confidence score
    Turkey
    +966 122 329 999
    +966 122 329 999
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    100%
    Confidence score
    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    100%
    Confidence score
    UAE
    +852 27 303 333
    +852 27 303 333
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    100%
    Confidence score
    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    100%
    Confidence score
    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 14, 2024

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