FedEx
reviews and complaints

On December 26, 2022 at 12:29 pm a Christmas gift over $100 was delivered to the wrong apartment building. Although we have signed in our account and repeatedly asked that our packages be left at our DOOR, half of the drivers refuse to do that. They continuously leave packages at the mailbox, so that anyone coming through the front door of the building can pick up the package. The complex I live in has FIFTEEN buildings, so only God knows what building the driver left my package in. I got a reference number on December 26, today December 28, 2022 I have not heard anything from FedEx.

We had two packages that we just found yesterday hanging on a fence by a rural road that connects with our road. That had been covered in snow and were hung on a barbwire fence along the main rural road 1/4 mile from our house. One package was has a date of 12/21/22. We do not want them left there. If they can not get to our place because of snow they need to take them back and deliver another day. Anyone can just pick those up on the fence along the road. Then one packs had rips in it and wet.

This does explain why a shipment a year ago of over 800 dollars what marked delivered, but we never got and there was no recourse for it.

we received letter from your end dt.13.12.2022, with refrerence Air Way Bill Number [protected], on 22.12.2022 stating that our import consignment reached Chennai. On seeking the letter we contacted your toll free number on 24.12.2022 and got the reply that the consignment is out for delivery. Everyday we are contacting you and getting the same reply. We fear, what happened to our consignment and why you are delaying the delivery. You are not giving contact number of the delivery department. We are helpless where we have to contact to get our consignment.

If you couldn't deliver to our point. please share your location we shall come and collect.

waiting for your quick response and action.

Regards,

R. Rajmohan

Accounts & Admin

Jayasree Chem Exim Pvt Ltd.,

2a/8, Tulasi street,

Venkatapuram

Ambattur

Chennai - 600053

cell : [protected]

I live in a secured apartment building with a security panel to allow entry. The instruction on the panel are clear. To gain entry all you have to do is dial by last name and the tenants phone will ring. For 7 days in a row, FedEx claimed to attempt deliver but no one was home or business was closed. I work from home and so I was there each time. When I received the notifications of the attempts, I immediately called FedEx each day. After waiting for 20 minutes on hold and having to provide all of my personal information multiple times, they apologized profusely and assured me it would not happen again. They said they would send the driver a note with my phone number but still no calls. After the 4th so called attempt, customer service provided me with an address for the local facility so that I can pick up the package. When I arrived, it was a warehouse that does not allow customer access. Christmas came and went, leaving me without my wife's present. Unbelievable!

My scheduled pickup never happened - Fedex just did not show up. I live in Los Angeles, so the bad weather in the rest of the country is not a factor.

I need to return a chair to the vendor (Steelcase). I printed the return label e-mailed to me, and scheduled the pickup for December 23, 2022. Fedex will not provide a window when they might arrive to get the item; instead, they tell you they will arrive between 8 am and 8 pm, which means I had to wait 12 hours at my house. Fedex never showed up, never notified me of the status, and has not contacted me at all about this pickup. That is inexcusable since they have my cell phone number and e-mail address, and notification could be provided automatically. I don't know if they will come on December 24. Trying to get a human is unbelievably difficult, and when I finally was able to get connected to their office, the recording said the office was closed and to call back "during business hours." Of course they don't even bother to tell you what their business hours are. Unbelievably terrible customer service.

I believe I am still within the time period during which I can return the chair to Steelcase. If not, that will be another problem caused by Fedex that I will have to deal with.

1. I received a Fedex letter delivery on 12/13/2022 from a business with the Fedex envelope already opened, & I called & reported the issue to Fedex.

2. As a result, the business sent me a 2nd replacement delivery which was never delivered, although the Fedex system claims it was delivered on 12/15/2022 @ 4:52PM. I called & opened an incident which was assigned to Fedex case manager - Ragan who I was informed had contacted me to ask me if I had located the package. Under no circumstance was the package located because it was NEVER delivered as reported. Additionally. even though the Fedex driver took a picture of the 1st opened envelope delivery, there was NO picture of the 2nd missing delivery. I was told to call the case manager Ragan back during her working hours, and when I attempted to, I was informed the case was CLOSED, & I therefore could no longer speak with the case manager - Ragan, & the Fedex system still reflects that I received the 2nd package which I NEVER did.

3. Now the same business is sending me a 3rd replacement package, & who knows if I will ever receive that. When I asked to speak to a supervisor, I was informed that the only issue that warrants speaking to a supervisor would need to involve medication. I am very shocked & disappointed at the service provided by Fedex. There service in the past has always been above reproach.

On December 21 and 22, the FedEx tracker states "attempted delivery", which is a flat out lie! I never left my house on either one of those days. Where I sit in my living room is right next to the front door, which was kept open (with only the screen door closed). Nobody came to my door! This item was a Christmas gift, so now I have to drive 12 miles to their facility tomorrow after 6 pm to PICK UP my package. This same thing happened to me with FedEx this past August. So it's a pattern with FedEx. If given the choice, I would NEVER choose FedEx... they may ship, but they DON'T DELIVER, and they are dishonest!

We dropped off two packages at Cary IL FedEx service center. Our items were scanned in on December 8, 2022 and we were told they were marked for ground service. The ground service for our area is Grayslake, IL. They have no further records. How do two packages go missing between two of your local service centers? We have filed a claim but did not receive confirmation within the 24 hour window and had to follow up one our own. Upon a follow up call to double check we were greeted by unhelpful responses and ended the call with very little information regarding a resolution. The representative even suggested that we would need to return to Europe when we shared that some of the missing items were from our recent trip to Ireland. Really not helpful or a reassuring response. The tracking numbers last four digits are 5169 and 5170 as they were heading to Lexington KY.

The last few orders delivered at my home were set on my porch steps, whereas, I have a sign on my door that specifically asks that pkgs. be left in front of my door, as I'm disabled. Twice they were rained on bc of this. It's only 6-7 feet more to my door, and they could have easily been slid across the porch if the driver was too lazy to walk those extra steps. These deliveries are especially worrisome, as they're out in plain sight and easily accessible to steal. I'm on a walker and oxygen and have to go down a steep step to get to the porch.

It was dropped off at Trusto Bank State & 5th Avenue Troy, NY 12180

So therefore I have no tracking number. But the thing is I am being charge for the Jetpack that I indeed mailed by me to verizon around Last of September and 1st week of October Model # [protected]

Can you check please It came from 8 Birch Street Troy, NY 12180

Thank You,

Angelina Moore

On 12/20/22, we we're expecting a package. A cell phone. We had been watching the delivery tracker all afternoon. The tracker said it would be delivered before 8pm. At 5:30pm we went outside and sat on the front porch.

As we were outside on the porch, we received a notification from fed ex stating that the package would not be arriving tonight because they tried to deliver it at 6:39pm and at 6:55pm, and at both times, no one answered the door.

We were sitting on our frront porch with a non-obstructed view off the street. No fed ex truck ever came down our cul-de-sac.

Yes, we live at the end of a cul-de-sac, and we were outside waiting for the truck.

It never came into view where the cul-de-sac intersects with a main road ito our subdivision.

How do I know? I was outside on the front porch with a clear view oof the intersection. Your driver is lying and telling you that he tried delivering it twice within a half hour time period. At 6:39 I was on the porch. At 6:55 I was on the porch. It's astonishing that a major corporation like fed-ex would assume customers are going fall for that garbage.

You're dishonest people without character and without integrity. Especially your management team. You are all degreed professionals who were schooled on ethics and responsibility to the customer.

You can't make up lies and expect your customers to sit back and take it. That's the worst thing you can do as a corporation.

You cheat your customers, because a driver decides he doesn't feel like working until his job is done?

Twice the driver claims he tried to deliver, but no one was home. That is pure bulls*t.

I will never, ever, under any circumstances, use your services again because of this inexcusible behavior.

FedEx keeps lying about an attempted delivery.

I live in a building with 24/7 concierge, camera footage, and I work from home. Every attempted delivery there were MULTIPLE PEOPLE HERE WHO COULD HAVE SIGNED, AND LO AND BEHOLD UPS WAS ABLE TO DELIVER. This is now the 3rd attempt where they supposedly could not get a signature. It's a lie. I am so upset right now.

My wife and daughter are (and have been) home all morning today, and I also have a Ring doorbell. There was no doorbell or a video capturing any FedEx driver attempting to deliver my package, and yet their delivery exception reason says that no one was home. A complete lie. It was supposed to have been delivered yesterday, and the status said “out for delivery” since 1:09 AM, then it went back to the same warehouse at the end of the day, then it went to delivery exception today with an attempted delivery was is a total lie.

tracking number [protected] is at there location and they will not deliver to my location? I receive deliveries weekly from fedex,amazon,ups, and usps. I received a delivery from fedex as recently as 12/15/2022 with tracking number [protected]. They now want me to pick up my package and will not deliver it to me? I pay for delivery as I am disabled and don't understand. This office in Broken Arrow is unacceptable. What can you do to resolve this problem.

On Tuesday and on Wednesday someone from FedEx knocked hard on my door, but left before I could get to the door. They didn't ring the doorbell on either of those days. I only knew it was FedEx because they drove off without even bothering to leave a doortag.

On Wednesday, right afterwards, we tried calling but met an immediate problem since we didn't have a tracking number. The AI simply would not let us talk to anyone and there was no recognized option for a missing doortag. Eventually the AI automatically blocked that number and we cannot call from that line anymore. We then tried from a different line, this time I tried a different set of options and was finally able to reach someone with whom I opened a complaint.

Since I was told that I would get a 3rd delivery I waited around by the door only to get a call from nearly an hour away telling me that a package was waiting for me to pickup by Tuesday. I'm guessing they got the number from the complaint I filed. SInce the call was from a different state and didn't have caller ID I didn't think to answer it, but got the voicemail later. I tried calling back, but there's no way to talk to anyone at that center. I got through to someone else and they told me that without a tracking number or doortag there's no way to pick up a package.

I then spent the next few days trying everything I could, contacting everyone I knew, trying to figure out what the tracking number was. Eventually I remembered about a package I ordered a few months ago from another country and I just didn't know they already shipped. I checked their tracking and was finally able to determine the tracking number for the package. I then had an option to select a pickup location at least so hopefully I will be able to pick it up locally. Of course, since I never got a Doortag, I can only hope that it will be possible.

I noticed, however, that the tracking number shows that a delivery attempt was also supposedly made Monday. This was a lie. No one knocked on the door that day at all. The tracking also said I had to pickup within 2 days (so by Monday instead of Tuesday).

So, to recap:

A FedEx driver allegedly came to my house, but did not knock on Monday. Then on Tuesday and Wednesday a FedEx driver definately came to my door and knocked, but did not remain long enough for me to open the door and did not leave a doortag. Then FedEx as a company refused to assist me in locating the package for pickup and, in fact, if I was unable to locate the tracking number never would have allowed me to have my package by any means. Worse still is the fact that if I wasn't home to hear the knock and if I didn't actually see the FedEx vehicle drive away I wouldn't have even known that a delivery attempt was missed because no evidence was left by the driver.

If this was just a problem with a single driver not doing a proper job I wouldn't be this upset, but FedEx has absolutely no procedure in place to ensure that recipients are properly notified of a delivery attempt and no way for customers to report that no doortag was left.

Making the situation even worse is the fact that we receive medical and legal packages, oftentimes without prior notice, so we can't just ignore a package we aren't expecting. In the case of medical equipment a failure to properly receive can mean medical equipment can stop functioning properly which can mean that lives will be endangered.

Nie otrzymałem przesyłki ekspresowej nr [protected] mimo, że dotarła z Chin do Polski i do Płocka w w zeszłym tygodniu. Fedeks ponoć odnalazł przesyłkę o czym powiadomił mnie pan Szymon Grzyb | Customer Care Representative już13 grudnia.

Otrzymałem informacje: Prosimy o potwierdzenie danych do doręczenia wraz z danymi kontaktowymi. Przesyłka obecnie znajduje się na magazynie po nie udanej próbie doręczenia. Podałem więc adres ale przesyłki i tak nie otrzymałem. Podałem też numer telefonu ale nikt nie zadzwonił.

Niestety nikt nie odpowiada na moją wielokrotną korespondencję zupełnie ją ignorując. Nie mogę też złożyć reklamacji bo numer jaki otrzymałem nie jest akceptowany przez system.

Proszę o pilną interwencję bo w przesyłce były bardzo ważne elementy aparatury medycznej (płytki z mikroprocesorami i klawiatura sterująca) potrzebne mi do ratowania zdrowia.

Paweł Twardo Płock p.[protected]@iname.com tel. [protected] 17.12.2022 g. 7.07

Today I found a package in a white plastic bag in a snowbank at the end of my driveway. Your computer tells me it has been there since Tues. at 11:29, It's now Thursday at 1pm. Possibly the contents (food items) are or have been frozen. If I hadn't happened to notice it today it likely would have spent the next few days there with rain in the forecast. The bag was not sealed closed so water could have entered. Since when do you leave packages in snowbanks in white plastic bags? Aren't they supposed to be delivered to the HOUSE, not the end of a drive way someplace? In this case 175' away from the house.

I am at 20 King Rd. Foster, R.I. 02825

Tom Boyden

I am writing to file a complaint regarding Fed Ex. Tracking Number

[protected]

1. NOV 30 7:44 PM

Delivered

2. Left at front door. Signature Service not requested. Pikesville, MD

As with the human family today, we all are experiencing hardships due to inflation, higher interest rates, the increase in cost for food, goods and service.

It is a sacrifice to purchase items, pay for shipping and trust that the package will be handled with care and received.

I am displeased with services rendered by Fed Ex. Tracking Number

[protected]

1. NOV 30 7:44 PM

Delivered

2. Left at front door. Signature Service not requested. Pikesville, MD

The delivery driver updated the status: package left at front door. This is false: the picture uploaded by the driver supports it was left on the floor in a hallway.

In addition, the pictures I provided of my door and hallway support the package was not delivered to a door, it was left on the floor in a hallway.

There is a big variation in the brick color and structure of my development, and the picture the delivery driver posted.

The package was placed in the entrance of a hallway, substantiating that it was not delivered to a door, and that my package was not delivered to the correct address, building and location as requested.

I have been faithful, yet I am being denied a claim by Fed Ex and the store: Saks Off 5th.

I will continue to broadcast this claim to deter others from experiencing the non-care rendered by FED EX services. Thank you.

Fed Ex tracking

Tracking Number

[protected]

1. NOV 30 7:44 PM

Delivered

2. Left at front door. Signature Service not requested. Pikesville, MD

Order #: [protected] | Order date: Nov 22, 2022

I had an order to be delivered by FedEx (tracking number [protected]), it was an order from Herbalife set to be delivered to our Nutrition Club (Blend Nutrition) at 135 E. Clearview Suite 143 Carson City, NV 89701.

This order was marked as delivered on 11/25/2022. The business was closed, there was no one to receive the package. It was marked as signed for.

Generally, when our store is closed on the day a package is set to be delivered, the FedEx driver holds it until we are open. The business was closed from 11/23-12/5. I waited for 12/5 and 12/6 to see if the package would be dropped off at that time because we were open, and the driver would see that while on route - it did not happen. At that point I initiated an inquiry online with FedEx on the evening of 12/6/22. The inquiry was completed on 12/9 stating the package was delivered. I called FedEx Customer Support today; the customer support agent told me there was nothing they can do about it and that they cannot transfer any calls to supervisors because of the holiday season. I asked what option there was to take in these situations, which the only route to take is the resolution department, which happens to be the customer service supervisors, whom they've been instructed not to transfer or escalate anything to. So, they aren't able to provide any sort of customer support or investigate as to where the package was actually delivered or escalate a customer support issue because they've been instructed by management not to involve management during the holidays.

I was advised my package will be delivered on 9December before 8pm. I stayed home all day. I live in a tower apartment building with 24 hour Reception. At 3.15 I received a text from FedEx that my delivery is delayed. There was no attendance by any FedEx delivery and we gave cctv to prove it.

No delivery was attempted on 10,11 December. On 12 Dec again I received texts of 8 that delivery is on its way, delivery is delayed, is on its way, is delayed until at 11 am it changed to delivery is on 13 December.

I suffered a great deal of time and embarrassment as I must have had that package for a birthday if a close relative.

I do not accept this service and this treatment and I demand an explanation for delivery driver's lies for 4 days.

I still do not have my package.