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Family Dollar

Family Dollar review: store policy

S
Author of the review
4:19 pm UTC

First off this store is the trashiest store I think I've been in. There are always piles of boxes and inventory blocking the aisles and everything is always a mess. What I have a problem with is that they have a hand written note on the door that says no bags and no hoodies in the store due to high theft. I do not have a car and have to walk my groceries home so of course I have to carry my things with me in a bag. They tell you you have to leave your bag at the front but I am disabled and I have to carry my meds that are a controlled substance with me at all times and it can't be out of my sight per the law. They also tell you that while you are required to leave your bag at the front they are also not responsible for your bag while it is at the front. So you want me to leave all of my belongings and my medication behind the counter and then you are not responsible if something happens to it. I'm not sure how this practice is legal and do you realize there is a disabilities act. Also do you realize this is profiling and that you are discriminating against the very people who have to shop at your store? Locals. I worked in the private security industry for 20 years and I can tell you why there is high theft in this store and it's not about location because a Dollar General is two blocks away and don't require this and they don't have high theft. Your store is a mess, stuff piled everywhere, blind spots and employees who don't care and quite frankly just stand around. Fix your store and stop treating everyone like a criminal. Also I wasn't even allowed to use a see thru shopping bag and was told to use a shopping cart. Well that would be nice if you could even get a shopping cart around in the store. Is it any wonder that this store as a company has such a bad reputation and bad reviews. You want to stop theft, fix your store or you won't have to worry about theft because your customers will just go elsewhere, which is what I'm going to do. And you might want to rethink your policy before you have a lawsuit on your hands.

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    PO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar is ranked 23 among 103 companies in the Retail Stores category