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Family Dollar Customer Service Phone, Email, Contacts

Family Dollar
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www.familydollar.com
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1.2 11 Reviews 2293 Complaints
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Family Dollar complaints 2293

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S
7:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Family Dollar poor service

I went to buy the same combination of tide simply detergent and arm and hammer that I always buy. Today I went to the store and saw that the tide simply was on sale again so I tried to purchase and it rung up for $3.50 so I asked the cashier to check with me because I just saw it. Some guy named Rashad walked up to me and said no it's not and when I asked him to come check with me he said "I ain't got time for all that" how rude of a store employee. And then told me "and my name rashad if you needed to know". Like who hired this man to work with customers. Very young and very ignorant. I will not support family dollar anymore I don't care how close it is I'll take the extra drive to a competitor before I allow someone to treat me this way.

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Update by Shonb24
Dec 02, 2019 2:46 pm EST

I’m commenting on the way I was poorly treated in a store where I’m spending money. So SHUT THE [censored] UP. Are you the store owner? Shut it nosey

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N
2:17 pm EST
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There was a really long line & one cashier. The customer being rang up kept having to have items removed from her total. This wasn't the problem. The manager started ringing the people up from THE BACK of the line without regard to the people who had been waiting throughout the whole interaction with the lady who didn't have enough money to pay for her things.

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S
7:43 pm EST

Family Dollar store condition

This store with hideous there were boxes down every lisle things on the floor a lot of the price were not posted boxes sacked so high it was dangerous walking by them, also I alway bring my recyclable bag in the store and when I enter a employee yells to the top of her voice "she has a bag watch her!" This is disrespectful and unacceptable explain Y

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K
4:17 pm EST
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Went to purchase laundry basket that was $8 on the sign also 2 set of aluminum pans with lids for $1 that rang up $3 I told the cashier then she told Kristina. (Manager) she then told me with a nasty attitude and told me no you are not getting them for that price. Energy though the product was in front of the sign. She then Went to look her self and...

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R
2:09 pm EST
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I entered the store with the intention on searching for Christmas lights. I walked up to the 1st Family Dollar employee I seen and from her poorly written name tag I made out the name Joanne. I said hello how are you today and her reply was "disgusted that I'm talking to you." That was super rude and unprofessional. And for that i don't even wish to return to family dollar.

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M
12:26 pm EST
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On 11-28-19 around 10am my mom Maria Aguiniga went by to our local family dollar store to make a size exchange of a Jacket she had purchased a few days back, as she walked in the store she went to the area where the Jackets are to grab the right size and do the exchange in the process of that the store manager "assumed " she was stealing from the store and...

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R
11:59 am EST
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I live behind this location I go to others by my job and they dont treat people like they bother them they have these paper no cash back signs up all the time. And if u ask can u do cash back today they say no its policy but I k ow its fine at all other stores. They have such attitude if u have to ask anything I literally shop here every day but ive been...

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F
6:54 am EST
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You got a sign buy one toy n get 2nd one 75% off... U got frozen ll all together with in toy section, not only I was upset that I got few things from that section none was including for 75 percent if that was case why would u put all them in toy section n than when u go up cashier b smart n say that not included it's not s toy remove all cause after I was 1...

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L
5:15 pm EST
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Stop on a late afternoon Sunday, November 24, 019 at 8:25 pm to purchase kitten food and found that they had several cats can foods damaged with mold and paper labels missing. I walked up to the cashier to informed of the situation all I received was I know I took them off earlier but someone placed them back. She gave me an attitude and made faces. I told...

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D
10:21 am EST

Family Dollar rude employee

Store manager Jerell of Wadesboro N.C. is very rude on multiple occasions. But today Jerell made my shopping experience very unpleasant. As I were shopping for my last minute thanksgiving items the employee pass by me several times handling stock and never acknowledged me as a customer shopping. He did not use any polite manners as he passed while I was shopping. Then the employee stormed through the aisle with a box and hit me with it as I tried to move quickly out of his way. The employee did not say excuse me nor sorry. I'm extremely upset to have to deal with that type of behavior as a paying customer. The employee made me so upset that I forgot the main items I came for. I would like the employee Jerrell to be talked to about proper customer service and manners.

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L
9:16 am EST
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Family Dollar work conditions

Store 7216: manegment expects employees to tackle possible thief's.
Customer constantly accused of stealing.

No A/C, or heat.
No running hot water.
Ceiling is caving in from water damage.
Infested with cockroaches.
Food in freezer and refrigerator are damaged due to old dirty appliances.
Merchandise is stocked wrong due to unpaid and over worked employees.
PAY:
$9-11 HR. No raise become supervisor if your hired making $10.50 hr
No extra pay for working on holidays.
No employee discount.

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Update by Leannej
Nov 26, 2019 5:26 pm EST

Every time it rains, water leaks through.

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D
8:08 pm EST

Family Dollar chestnut hill flour

Purchased the flour from Family Dollar at Virgie, Ky. Refrigerated my floor I purchased until use. November 25th, 2019 . Wanted to fix Chef Boyardee pizza using the flour purchased to roll out the dough from this pizza kit. To find bugs in the flour, ruining the pizza I purchased. Also ruining my appetite for the rest of the day. This had made me sick to my stomach. To find that others have experienced the same out of this product. Something should be done about it. Should atleast accommodate my pizza and flour bought. Bad experience.

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1:49 pm EST
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My aunt went in the family dollar store on 11-24-19 and she purchase a few items (3), and she paid for her items then exited the store and went to her vehicle and decided to take one of the greeting cards out and fill it out. While in the vehicle an employee of family dollar knocked on her window, my aunt rolled down the window and ask if she could help the...

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11:22 am EST
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I went into the Las Vegas, New Mexico family dollar to get some stuff and she had a very bad attitude towards me, didnt even say a word. Not even a thank you. I paid cash and she shoved the change at me. She even gave me a dirty look. If she doesnt like her job maybe she should quit. The name on her badge was Shelly. I wont be shopping there ever again! And I will be spreading the word not to go there.

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B
5:30 pm EST
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Good afternoon, I have gone into the Family Dollar store located at the address above several times in the last two weeks, including today, and each time it is unbearable. I thought each time after the first time the A/C would be repaired, but no such luck. There has been and is no A/C and I sure Management is aware of this issue. There were several people...

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L
11:23 pm EST
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This evening one of the employees told me I need to hurry up because they were closing. The time at that moment was 9:37 p.M. When I was not in compliance, the older woman working the register... Her name started with a k I believe, slammed my money on the counter verses handing to me since I didn't leave the store before 9:50 p.M. She also told her...

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B
8:22 pm EST
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Went to this location to get tobacco products (gars) the employee began to tell me that she could not sell me the products because I was not 21, which is not the law. The law is if you were already 18 before the new law was passed you are still allowed to buy tobacco products, so let's start buy teaching your employees correct information. To top it off...

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M
7:45 pm EST
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Date: 11/20/2019 Time : 5:41:18pm Store #02199 Register: [protected] Today I experienced a horrible interaction between the customer right before me and the Cashier. The customer had a return, the cashier looked at the items and instantly said, "I can't return this because you bought it from another store." The customer and I then looked at the Return...

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S
1:51 pm EST
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The store manager treats her employees like there stupid. Has made the bathroom doors with keys and has accused regular customers of being thieves. Told her employees to pick and choose who to allow in the bathrooms. If they're gross deny them access to the bathroom. As she has accused her employees of being thieves. Shes accusing anyone and everyone of...

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A
6:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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My name is aonesty oneal I currently work at family dollar store #619 in jacksonville fl I would like for someone to reach out to me asap because the store i'm working in is very unprofessional the manager cut my hours for voicing my opinion so now i'm like working 3 days a week she has gave all the hours to the manager mrs cent and her grandson yes one of...

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Worthless employees was posted on Apr 23, 2024. The latest complaint Assistant manager was resolved on Dec 19, 2023. Family Dollar has an average consumer rating of 1 stars from 2304 reviews. Family Dollar has resolved 83 complaints.
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  1. Family Dollar contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have unsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 1 1 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
Family Dollar Category
Family Dollar is ranked 23 among 119 companies in the Retail Stores category

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