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1.2 2303 Reviews

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82 Resolved
2211 Unresolved
Very poor 🤒
We don't know much about how Family Dollar handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Family Dollar and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Family Dollar reviews and complaints 2303

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Newest Family Dollar reviews and complaints

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5:42 pm EDT
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Family Dollar discrimination/racisim

I was wanting to know why is it that store #5053 at 1905 34th Street, Lubbock, TX has the section with mouth wash, tooth paste, hair/nail items etc. blocked away and does not allow small hand baskets provided by the store in this area. Other stores in Lubbock do not have this set-up. The manager was rude when I asked why and watched me only as I shopped throughout the store. I had a few other items I needed to purchase but could not do so without being able to use my basket in that area. Now on another occassion, twice with the same manager, when I was in my professional attire after work, nothing was said about me being in that area, shopping with a small hand basket. This was only last month.I am wondering does this rule only apply when a customer appears to him as someone who is not able to afford products at your store. My reasoning for shopping with your company on May 2nd at 5:05pm was to purchase small items I needed to complete dinner and to purchase hygiene products so that I did not have to go to a larger grocery or department store. I did not appreciate being the only told to leave my items at the register as I shopped while others did not have to do the same. I am hoping the issue is resolved with that manager.

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Update by Angry Shopper07
May 03, 2010 12:39 am EDT

Wow. Total ignorance. Policy is policy. Get a clue. On attitude, not a legitimate point.

Update by Angry Shopper07
May 02, 2010 8:36 pm EDT

That is still no reason to make someone leave their items at the register while the other black people are allowed to shop freely

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memphistenn
Memphis, US
Nov 13, 2011 5:37 am EST

if we stop shopping in there stores I thinks they will start to act better, let's go to a store that wants our money and our business,

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MichaelAIL
Asheville, US
May 06, 2010 10:59 pm EDT

Policy IS policy. Then what he tells you goes. If you don't like what he's saying, you have full rights to leave the store and take your business else where.

As for business attire and regular clothes, Do you go there in a full on Armani suit one day and the next day go there in half ripped jacket and cut off jeans with slits on the butt and stains? because that would be my definition of 'someone who cant afford to buy those things'

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MichaelAIL
Asheville, US
May 02, 2010 11:52 pm EDT

what does the comment about the other black people shop freely have to do with anything? If it really had to do with racism (if all parties were black) then that would be a moot point because now he's watching you not because you're black, but maybe because you are shady. And if you are not black and everyone else there was, again, I do not see how that is racist, he assumed that you couldn't pay it? he may have just not liked the attitude, i do not know. but i am not seeing anything that has to do with racism anywhere.

And about the store, I didnt know all stores had to follow a certain policy, if one store wants to do things a certain way then they are more than allowed to.

but lastly, there are thousands of stores, I am quiet sure that even if that store was the closest store to your house, you could have walked out of the store and went to another one and purchased your items 2-3 minutes later than you would have originally purchased and been back home in a timely fashion to cook and eat and do all the other cute things involved.

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9:32 pm EDT
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Family Dollar accused of stealing

I went to your family dollar store #7031 on 4272010 i went and purchased akc chicken jerky 3 0z for my 2 chihuahuas. as i was exiting the store an employee, stopped me andasked me to open my bag, i said sure then i asked why are you asking me to do that, he replied because i caught you stealing 3 bottles of prell shampoo before, that is a dam lie. i never went to family dollar and stoled before. He said that it was me i know for sure that i never stoled, i asked to speak to the manager because i really felt embarrased, i know that i didnt and never did steal. I feel very embarrsed about what happened in your store.i am a faithful shopper at family dollar.Im goin to call channel 11 news HELP ME HOWARD and tell him my story, im really really upset about being accused of stealing when that is a wrongful accusation.thank you very much ...TERESA SHAW...[protected] that is my contact #... [protected]@yahoo.com...my email

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bearKK
Austin, US
Apr 27, 2010 11:02 pm EDT
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This is a public site. Get your personal information off this post.

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dudertonmcnally
, US
Apr 27, 2010 10:57 pm EDT
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Wow. You seriously just gave out your phone number over the internet on a public forum site? That's just asking for trouble. If you're this stupid, I bet you would be stupid enough to steal from family dollar. Get a job and get off welfare, and go buy your dogs some real food.

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11:28 pm EDT
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Family Dollar fear to go to work

I'm a assistant manager at store 10. I have made phone calls everyday for a couple of days now. No one calls back so here you go. I have 45 plus pages of data. On tuesday the store managers friend who used to work there came in to bring jenny pizza. I said hey aj he said you are still nothing but a piece of # and walks out. Jenny ask me what he said I told her and she laughs and says don't pay any mind to that. I over hear her talking to her friend of 15 years who also works there and they worked together at kmart for years anyway she is telling her laughing about it. You should have seen her face. Jenny told stacy that I can't write her up for not doing her job I have no athurity and to stay away from me. Jenny also told stacy a cashier about aj coming in saying that to me. I'm also told that I can't smoke on family dollars property. I have to be 15 foot off property or I will be fired on spot but work for 14 hours in a day with no break cant leave the store. I have been written up for stuff I didn't do. I was told if 3or more buggies got gone from store I would be fired on spot or pay 150 a buggie. Jenny has also told a cashier about my written tranfer request word for word. This is all in a week. I have day by day diary of events that happen in that store. District manager never answers the phone. I have requested meetings nothing. I fear to go to work because I never know what is going to happen. My job is threatned all the time. I went to hospital on wensday because of stress from my job phone calls from employees telling me things. I don't want to be there any more this has been going on for 7 months. I can't take anymore drama. I thought a store manger was to keep there mouth shut. Right of privacy?

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N/A1225
none of your business, US
Dec 15, 2012 11:41 pm EST
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I was also an ASM for Family Dollar for a little over a year, but three days ago i got terminated because i have a felony record. I am fighting my employment ... Send an Email to Mike Bloom the CEO and have as many people you know and whom can complain about it saying that they have seen this... I sent the email to him about mine and the next day i got a call from our DM he said that they will be contacting me this coming week by tues. maybe and not to get my hopes up it's not a promise but it is looking very promising that i will get my job back! I hope your situation gets better and that this may help you...

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theevildeadgirl
Orlando, US
May 24, 2010 4:46 pm EDT

who are JENNY and AJ? WTF are you talking about

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parrisjet
Wyncote, US
May 01, 2010 6:34 pm EDT

I also work for Family Dollar and our whole entire staff is harrassed by our store manager and the dms tell you that they cant tell her what to do in her store when you contact them with a complaint. My store manager lies about store policy and refuses to give me or the other employees an employee handbook. I have had my comments from a Pip read to other staff members (I was issued a pip from the store manager because I was 2 minutes late and I called the manager who opens the store late at least 15 min everyday for the past 4 years to tell her that there was construction up the street from Family Dollar and that I would be a few minutes late because I am always on time she says okay when I got there she gives me a pip stating that I need to be on time and ready to work my shift and if I was late 3 more times that I would be fired. I said I called you to let u know i would be late its not like i didn't call she said it doesn't matter. I couldn't believe it that after the 4 years I have worked for the company everyone calls if they are going to be late I have worked and hour later or so because someone called her and said that they were going to be late and I stayed on there behalf but I get a Pip anyway and I wrote under the comments exactly what I just said she read my comment to two employees in the store and they told me because they were uncomfortable with the whole situation when I reported it to the Dm he tells me he cant tell her what to do in her store. I said to him so its ok for me to get a PIp for being a 2 minutes late and I called and if I am late 3 more times anytime in the future I would be fired he said yes. So I asked how was that fair the manager that gave me the pip is late opening the store at least 15 minutes 5 out of seven days a week and he knows it because I have to call him to locate her because customers are outside angry because they cant get into the store and there mad at me because I work there and I don't have a key because she is late opening the store every morning and I'm there on time but im only the cashier I have to call the dm because there are customers outside flipping out at me and delivery trucks are angry because there on time schedule but i get a pip because I was 2 min late and when I reminded him of this he tells me we are not talking about her we are talking about me. So I called the alert hotline and sent emails to the corporate office and they sent someone from loss prevention out so I could file a complaint in person and everytime I have a problem I just do the same thing. Things are a little better but at least I have my complaints on file so if things escalate Family Dollar cant say that they never knew what was going on I try to tell the rest of the staff to do the same because maybe if more of us file a formal complaint Family Dollar will have to take resposibility for training there store managers to be proffessional at all times like they expect us as cashiers or asistant managers to be professional in the workplace at all times because if we don't we will be fired which means they should be fired as well.

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waterbugx
Danvers, US
Mar 26, 2010 12:29 am EDT

Hi,

I'm in Mass. I had problems with my boss, once..so, I called the Div of Unemployment. They told me that I was better off getting fired and then challenging the firing..at the unemployment office..then, quitting the job..It's a mean world out there and jobs are scarce..

Try to ignore those people. Send a certified and registered letter (from the US Post Office) politely asking for a meeting with the district manager. When you get the appointment, politely present your proof of harrassment and ask for a transfer.

While you're waiting for your appointment, speak to someone at your community center..a counselor/peer/mentor..someone you trust and respect..ask them for advice.

It the situation persists, go to the unemployment office..run by the state, your state and file a complaint.

Good luck.

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12:26 am EDT
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Family Dollar rude customers

I have worked at Family Dollar for seven months now, and i never thought I would be there near that long. I'm a college graduateand was downsized when the Property mgmnt company I was working for went belly up. I have never encountered customers like this in my life, but this ### takes the cake. Mr. I'm too good to even be in here argued with me about using his out of date coke coupon telling me it was only expired by one day. My reply was the coupon IS EXPIRED and therefore cannot be used. He went on to say food is outrageous, gas has gone up, taxes are skyrocketing and then looked directly in my face and said "How many kids do you have that my tax dollars are supporting?"

I dropped his money on the counter and said to him-Im done-I'll go get my manager-I'm not dealing with you. Where do people get off!

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MichaelAIL
Asheville, US
May 06, 2010 11:02 pm EDT

he probably killed himself too, since he couldn't get the discount of gas at the local 7 who did that quiet a few weeks back to save 3 cents per gallon if you use cash not credit.

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popecko
vandling, US
Mar 19, 2010 10:00 am EDT

That seriously sucks. Some people are just not happy unless they are being rude.

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1:20 pm EST
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Family Dollar employee with big mouth

I was in the Family Dollar in Chandler Indiana and over heard Peggy (a manager) speaking very rudely about someone in the community that had recently gotten theirself into a bit of trouble. It is not our job to judge anyone! That is God's job! Anyway, Peggy was speaking very badly about this person and did not care who was listening...what kind of manager is she or was she? Would she want anyone to talk that way about her?

She was telling about what this person had done (which again, is not her business to repeat) especially in a place of employment!

I over heard her telling Lisa not to get close to or be nice to this person because she is friends with this person in trouble! Why is Peggy telling other employees to treat customers in a rude way?

I AM A MANAGER MYSELF AND NO MATTER WHAT I THINK ABOUT SOMEONE I DO NOT TELL MY EMPLOYEES TO TREAT CUSTOMERS THAT WAY BECAUSE IF IT WERE NOT FOR CUSTOMERS WE WOULD NOT HAVE A JOB...NO MATTER WHAT THEY HAVE DONE!

Hey Peggy, u need to SHUT UP and JUST DO YOUR JOB!

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6:17 pm EST
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Family Dollar - I recently fell outside of this store

February 20, 2010 Family Dollar Store 5927 Martin Luther King Jr. Hwy Capitol Heights, MD [protected] Phone: [protected] To Whom IT May Concern: My name is Mr. Eric W. Smith, and I’m a regular customer of the Family Dollar Store located at the above address. On the morning of Saturday, February 20, 2010 around 9:40am, while leaving the Family Dollar...

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12:59 am EST
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Family Dollar my purse

I went to this Family Dollar on 3-9-10 at 7 pm I entered the store and the Black Woman Cashier
told me I could not shop in the store till I checked my bag in. I told her this is my purse
and she said I had to leave it there and to take my wallet out and carry it. I said NO I am
not going to give you my Purse! I walked out. What the heck is going on there?
NOW WOMAN have to check there purses in with cashiers? That's CRAZY! I am a 55 yr WHITE
WOMAN that just stopped in to by a BOUNCE Bar that was told I could NOT SHOP in this store
with my bag! Don't worry Family Dollar @ 861 Larkin Ave Joliet, Il I will NEVER BE BACK!
You Lost MY Business!

WET HEN

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Jalensmom2004
Joliet, US
May 24, 2010 2:49 pm EDT

Your color has nothing to do with your complaint! I think it was very ignorant for you to point out that she was black and you were WHITE! so what? If you had a oversized bag they should have made you leave it at the front because are 55 year old White women that steal too! So your complaint i do not understand!

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8:15 am EST
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Family Dollar bad attitude

I was in the store on homer rd. and there is a girl in there with dishwater blonde hair and she is the rudest person i have ever came in contact with in retail. Not only is she rude with customers she was rude with her fellow employee on that day. I wanted to return something without a receipt so the cashier called for management and hear she come frowning with attitude. When the cashier told her that I wanted to return without receipt the girl said rudely Ma'am you have to have a receipt to get cash so you will have to take a store credit. I was fine with that but it was the way she snapped at me about it that upset me. I then said okay that will be fine. She then rudely told the cashier and i quote "you have been here long enough to know what to do. why didn't you tell her that to begin with?"

I told her to not worry about it that i would keep the item. The cashier was so sweet and handled it well. In turn I felt horrible about causing the chaos. The manager girl stomped off in a huff and I just exchange my item for something of equal value. I asked the cashier if that girl was always that rude and even she said yes.

I wonder how many customers she has run off? I know if I walk in and see her there I will turn around and go down the road to freds.

That is one of the cleanest FD stores I have been in for sure but there is a bad apple in there.

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notgonnasa
Capitan, US
Jul 09, 2015 2:54 pm EDT

I can't believe you replaced our sweet and friendly hard working store manager at store #8240 with this monsterously rude woman. She is loud and obnoxious, the one time I was in the store, as I won't be going back, I had to wait for her to finish smoking out the front door to get checked out. I am sure I am not the only customer you will have lost due to this decision. Furthermore the store manager in there now does nothing but run her mouth about the previous manager. Very unprofessional.

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Reviewer41384
,
Oct 14, 2015 6:56 pm EDT

i used to be employed regularly than my hours got cut to 1 day a week.but sense that happen people are coming in to buy stuff then walking right back out because the stock has not been put out sense it got there.all the you boats are full and pallets to.they getting another truck in friday and they aint going to have no place to put even half of it without no you boats or pallet because trash is taking up the rest of the place. when i was working regular getting my parttime hours for a solid 2 months i went without a day off because when the other employes quit, took a leave absene i came in everytime to work because of this.i was hired as a stocker but my old manger never got a chance to train me on the register because me and her was to busy trying to keep the store going .the district manger lied like she sent us a lot of help when she was only sending 1 person at a time to work in the storei got all my time sheets from when i started to this week.the store manger has cut my friend hours and gave them to her snitches in which she make sure they get overtime by sending them to other family dollars and work.that is out right racists, discrimination against me and my friend and me because i am disable.i was the best worker they hadeven the district manger knew i was but she only had one thing to say cut his hours because of the budget which was a lie .how can you hire somebody new, pay overtime, cut my friends hours.the budget didn, t have a single thing to do with this.racists and discrimination

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Karla31
Golden gate, US
Mar 04, 2012 11:16 pm EST
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Terrible service, discrimination and racism
The 1st time she don't let me take a car and I walk with
Heavy bags and my son, the second time she don't sale me a prepaid card
I found there . She was very aggressive .

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fi refly122
Rockwell, US
Nov 09, 2014 12:52 am EST
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I went to Family Dollar I'm 136 in Concorde keep on some ladies items which were half price this went very well I got my items and went home I showed them to my mom hey wanted to get some for herself any ride we went to the Family Dollar close to her on Concord Parkway in Kannapolis she's got her items just like mine only they were $2 higher than mine were anyway we got home look at the receipt I realized we had been overcharged by $26.90 we got nothing for half price anyway so I called the lady and she told me to bring them back the next day and she would make it right I did . She or her manager would not give me my refund back so needless to say I will not be going to Family Dollar to do anymore shopping at all I hope this keep someone else from being ripped off like I was!

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Laura Kavan
Uniontown, US
Jan 25, 2011 5:58 pm EST

I am so sick of Family Dollar on Galatin Avenue. Ray (the Manager) never takes care of the property. My daughter and other kids wait at the bus stop on the Coffey Street side of the store, the sidewalk is still packed with snow and icy, kids are sliding and falling. Ray should have shoveled there and put down salt, it is very dangerous. There is always trash laying around also.

He hires the youngest employees that talk on their cell phone the whole time they are checking people out, very unfriendly and miserable people work there.

I started driving to Dollar General instead of walking to Family Dollar because everytime I go in there they are either out of bread or milk...He does not know how to do inventory apparently because he is always out of things several days before a truck comes in. I go into Dollar General and they are NEVER out of anything and always have so much more than Family Dollar.

Another major complaint is that sometimes when I go in there, no one is at the front register and I will ring the bell and it takes 5 to 10 minutes for someone to come up to the front. One time this past summer there were 5 people at the register including myself and no one was up there and the lady behind me says "this is bull sh--" and walked out with the basket in hand stealing the stuff from the store.

There needs to be new management and new employees with actual rules like "No personal calls while checking out customers" and "look customers in the eye and be nice and happy" I was a cashier for 5 years and I was good at it, there is NO excuse for what goes on there.

There needs to be ACTION done about this!

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ConcernedME
Chandler, US
Mar 11, 2010 1:58 pm EST

My name is Debbie, I have recently not made a smart decision and got into some trouble, I live in the small town of Chandler. No matter what I have done it was my decision to do it! Peggy who works in the family dollar in Chandler has been talking about me to other employees in the store AND IT WAS OVER HEARD BY A FRIEND OF MINE! IT IS NOT HER JOB TO JUDGE ME! IT IS GODS JOB TO DO THAT AND I HAVE TO ONE DAY STAND BEFORE HIM AND ANSWER FOR WHAT I HAVE DONE!

PEGGY WHO WAS THE MANAGER OF FAMILY DOLLAR HAS BEEN OVER HEARD TALKING ABOUT ME! I don't care that Peggy judges me that is her stupidity! I also DID SHOP AT FAMILY DOLLAR. I won't shop there anymore! Peggy has told the girls who work in the store that they should not be nice to me because I do drugs, it does not matter what I do or don't do drugs...it is not peggy's business to tell employees of that store not to be nice to me! I WAS A CUSTOMER OF THAT STORE! Who does Peggy think she is talking about people at her place of employment in which people can over hear her?

I may have made a mistake but I MADE THE MISTAKE...LEAVE ME ALONE!

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missy hendrix
Hurst, US
Jul 24, 2010 10:42 pm EDT
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my name is melissa hendrix i was resently let go from family dollar for all the wrong reasons i think the boss is raceiest and she said she hired me because she had to and then she said she was gonna let me go cause iwas wrote up twice and the other girls who are african american said they were wrtote up more then that and still have there jobs i think they are unfair and they do things they shouldnt and they need to use all the camaras and not just the ones by the cash regester and i also was not trained right iwas told to get on the cash regester and go i said i need to be trained and she said if i train you i will show you a few bottens then your on your own i think that this store needs to be looked into as fare as the way they treat there employees and she never really was fare and treated me different and took advantage of me all the other girls are still there and she liad to me about why she let me go she said it was the payroll and it wasent just me then wahy did she fire the white girl first and the only one with a child at my age that worked there when she could have let one of the otheregirls go first and wh doesnt she send our write ups to corpriate like she is supposed to thats what she said just please look in to family dollar store #6040

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Darling C
Andrews, US
Mar 13, 2011 7:55 am EDT

This manager at family dollar store at Greenville is rude to customers and employees.
The store is in White Horse Rd. next to Pete's restaurant.
two weeks ago I went to exchange a picture frame, She treat me like I was nothing. I waited for more then 30 min, before she even try to take care of my exchange .
The cashier keep on calling her; The cashier apologize to me, but the manager did fuss to me an her about calling her too many times.
I ask the cashier a number to call to complain and she said. " She wasn't no authorized to give up a number".
Did some one know a number to call and complain?

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unhappy wife
, US
Jan 15, 2010 11:19 pm EST

The manager at family dollar is a homewrecker.She makes it a habit to pick up on married men while she is working, she has had affairs while she was on the clock, company time.She has caused alot of heartache around this town and numerous people wont shop up there because they dont want her picking up on their men.I wont shop up there and i spent alot of money up there at one time.She is a nasty woman and a bad manager she has had alot of employies that have quit because she is hateful.

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Igiveall
, US
Jul 10, 2010 2:59 pm EDT

I worked for FDS for 8 years, the idea of how things are to work is great. all of the programs developed should work, but they get lost in the implementation. they go from VP to RVP to DM and at this point SURE becomes SH**. and the only one that gets the blame is the store manager. the tools provided would be more than enough but the RVP takes from them and then the DM takes some just to look good. and the manager must make do with what is left over. 52hrs or more at salary pay. if only they would follow the program the way it is ment to be. there would be no better place to work. if only they valued their most valuble asset, THE STORE MANAGER. by not taking care of the manager it just makes it a bad place to work were everyone fends for themselves in the store and this can be a financial disaster from a LP point of view. this is another area that is not running as the books say it should. Just about everyone who works there starts to still from the company because of the way they are treated or because they see that no one cares, if you report it you get investigated and you get fired. do not rock the boat, do not bring attentiion to this region or district because you will be fired... what is that all about? you must play their game or you will not be in the game for long and they will make sure you do not find work anywere else.

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Family Dollar rude treatment

On Sunday Feb. 15, 2010 went into the store . I only saw 2 employees, one checker and one person stocking shekves. The 1 checking was doind her best to keep up with checking people out. There was about 10 people in line when she called for help, the lady finally came up after about 5 minutes and had a attitude when she opened up. She never even greated anyone ! No name tag she was about 38-40 stocky bulit and brown hair. I went to her and had about $25.00 worth of items, there was a sign saying please don't give us 50's or 100's, so I then said I am sorry but I don't have quite enough so I will have to give you a 50, she then jerked the 50 out of my hand and never even acknowledged me in any way except to push my change in my hand . I then told her she was in the wrong business and if she didn't like her job she shouldn't take it out on customers. I will let you know I will not shop Family Dollar again and plan to pass the word about that store! Word of mouth is by far the best way to let people know about stores Dollar General has never treated me this way at any of their stores ! I worked retail for over 3o years and know how to treat people maybe you all should have secret shoppers to find out how your cutomers are treated. I have read other complaints about your stores so I know I'm not the only one complaining.
Thank you for listenting to me.
Sharon Holbrook

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Jeffrey L.
Columbus, US
Jan 26, 2011 7:21 pm EST
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I am totally unhappy with your Family Dollar Store. I have never had such a rude, disrespectful, insensitive employee of your store in my life. I will not go back your Family Dollar Store again. I was originally going to go to Dollar Tree, and stopped to pay a little extra from the Family Dollar Store on North High Street in the Short North, in Columbus, Ohio. I am thoughly discussed with the treatment I recieved. Remember, The economy is in a recession, Jobs are Scarce, and I dont have to take the employees treatment of me while I was there., AND THERE IS TOO MANY COMPETIVE STORES THAT WOULD APPRECIATE MY BUSINESS. Darious, An Afro-American is TOTALLY RESPONSIBLE FOR HIS SEXIST DISCRIMITIVE UNCARING ATTITUDE I HAVE FOR YOUR STORE. I WILL NEVER, NEVER GO BACK. If you really cared about how rude your employees were, you would make your site more accessable. You dont deserve to be in business, when you are not concerned about how your hired employees treat the "Paying Customer". GET A GRIP, OR YOU WILL NOT SUCEED IN THIS COUNTRY. I have owned and operated 3 businesses in my life, with 1 still going strong, and believe me, Customer service is the utmost importance of any businesses, DO YOU GET IT! JC. my email address is: bakerjeff1957@rocketmail.com. If you dont reply, then I assume you dont care. I will take my business elsewhere, and remember, for every 1 dissatified customer, that one customer will tell a minimum of at least 7 other people. Go Back to business school, because you apparently didnt learn before you embarked on this business venture. JC

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Family Dollar defamation of character

i worked for this company almost a year ago. i thought that my manager was and fair distant person until i realized that she was racist. 1st she wrote me up for something that wasn't true she then realized that she had lied and told me to tear them up but i didn't. this was for friday then when i returned to work on and wednesday i was later told after unloading the truck after my store mgr, the other asst from my store, and an store mgr in training had left the offices discussing this missing deposit then they came and got me ( mind you i was only employed with the company 3mos). then while in the office and deposit that was mine came up missing and the mgr had scratched out where the other asst mgr name because she signed off verifing this deposit. make and long story short my mgr told people that it was in my car. how will she have know that. the police wanted to go further but because they said i was set up but the dm stop the case. but before they told the police that they found the money they had gave the asst who had the money her job back.

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HELPmyREPUTATION
Yadkinville, US
Jun 08, 2011 4:59 pm EDT

well i just started working for FD after i walked into a store in winston salem nc and the gm asked if i wanted a job i said yeah because i needed a second job ! all i had my was my ss card and my birth certificate ! SO THATS WHAT I USED THEN GAVE HER MY ID LATER ! well the one supervisor asked me if i wanted to buy weeed ! i said no . well the last half day i worked the phone rang ten times without being answerd so i answerd it it was the gm ! and im went to tell the manager on duty ! wel she was out smoking weed with her cuzz! so i left ! the nexxt morning the gm is say n i stole 667 dollars that i droped it on the floor and picked it up and went arouond the corner and put it in my pocket ! so i needed to bring it back well she txt me nonstop for four hours ! and there was no way i had 667$ but ever night my till has been screewed up and im nt allowed to count it ! she has to thnak god i hate this store i wish i woulda never worked there when she ask if i wanted a job the hell with FD!

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7:33 pm EST
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Family Dollar racism/discrimination

I visited the Family Dollar store approximately 7:30p.m. on December 15, 2009. My five year old son and I entered the store and my son said, Momma can I get a soda(which was in the cooler).I told him yes. Terri the manager who was working at the cash register and who is also the store manager told him that he could not get a soda until he paid for it. She did not communicate that with me, she told my five year old son. I asked her why couldn't he get a soda and she told me that it was the policy that they had to pay for the soda first. I informed her that there was no where on the soda refrigerator that indicated you could not get the soda until you paid for it. She insisted that I had to pay for it first. She said that he could not drink the soda. I asked her what made her think that he was going to drink the soda because he only asked if he could get one. She was very degrading to my son. I told her that my children are not allowed to open things before they pay for it. I don't understand why she felt that my African American son was going to open the soda. I asked her for the number to the Family Dollar Corporate office and she gave me the District manager's number instead of the corporate office and she told me that she was not allowed to give the number out. The number that she gave me was a cell phone number [protected], when I called it no one answered. I had to retrieve the corporate office via internet. This was a very degrading experience for my family and I. She would not give me the number to the corporate office, instead she gave the number to someone else.

The damage that resulted was that my son had to witness the racism and discrimination against him. What happened to him was a typical case of racism. There was not a sign posted that stated that you have to pay for the soda before you get it out of the cooler. She did not give him an opportunity to get to the drink out of the cooler.This should not happen to anyone, especially a child. Policies should be posted and apply to all, regardless of race.

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Sangria Sanders
, US
Nov 14, 2016 12:34 pm EST

My nine year old son was accused of stealing a big of 50cents Cheetos that was in his pocket that I bought from another store the manager had him to empty his pockets I said excuse me what happened to do you have a receipt I told her there's a better way to do things my son was so humiliated he started to cry when I showed her the receipt she didn't even apologize all he was looking for was a simple I'm sorry does anyone have a number I can call to make a complaint because I'm feeling some type of way right now. The family dollar is located at 6890 miramar parkway please help

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Carl Shea
, US
Mar 12, 2016 1:22 pm EST

Now it's 2016 and the Employees at Family Dollars are still Rude and Racist. I tried to enter the Family Dollar in Lakeland, FL on 98(North Florida).
Before I could get all the way in the door a young female employee said "sir you need to leave!". I said what's going on, she repeated in a nasty tone "sir leave now", as she pointed her arm outside, I don't believe she could have even seen me clearly considering it looked like 4 employees behind the register and the Sun was directly behind me. I sometimes go to a Family dollar on 92 and Woodland Ave.. in Lakeland, the Manager watches as I go to the beer section any time he is there. Are Family Dollar employees trained to spot people they may not like the looks of or what exactly. The sooner they shutdown the better off this area of Lakeland, FL will be.

Anonymousandupset
Anonymousandupset
Burnsville, US
Dec 21, 2015 11:03 pm EST
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,
Please help me you obviously care. I was just fired today, I'm in Minnesota store number 4924. I was fired for calling in sick once since 4 months when I started. I'm an assistant manager or was, of 25 years in retail management experience and a four-year degree in HR management why I received a 3.56 GPA. I have lived in this community for 10 years, Girl Scout troop leader for to troop leater for 4 years. I'm also a cheer mom and they have been for 10 years in this community. My mother is a corporate office manager for a major magazine. For Reader's Digest. She doesn't make $250, 000 a year for nothing so please tell me how do I deal with the lady who fired me?

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Joss Stine
, US
Nov 02, 2018 11:50 am EDT

file a complaint. [ unemployment]

Anonymousandupset
Anonymousandupset
Burnsville, US
Dec 21, 2015 10:34 pm EST
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I am an ex assistant manager at Family Dollar what happened was completely wrong please call the Better Business Bureau my mom call your local attorney general they go above the Family Dollar Corporation. do what you can bout against them. There is also an integrity line you can call I can get you that information if you want it. I was recently fired from Family Dollar, for trying to be the best assistant manager I could be for my community. Keep your head up, I'm from the military where race didn't exist. I love everyone. Tried to give customers presents, got in trouble for that too.

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freud's fugue
, US
Nov 14, 2011 3:29 am EST

I want to hear the other side of the story. No one should take online posts posted by anonymous people as gospel.

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free2beme76
Duncan, US
Nov 13, 2011 10:22 pm EST

White people experience racial profiling too,

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NAILOPEZ
, US
Oct 04, 2011 4:07 pm EDT

FAMILY DOLLAR MANAGERS AND ASSISTANT MANAGERS ARE ALL RACIST! STARTING WITH THE THE LOCATION AT 6830 MIRAMAR PARKWAY MIRAMAR, FL 33023. I WILL BE FILING A COMPLAINT AGAINST THIS STORE AND THEIR TERRIBLE EMPLOYEES.

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Melyn81
, US
Apr 20, 2019 3:43 pm EDT
Replying to comment of NAILOPEZ

I agree. What is wrong with these people

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FDSTINKS
, US
Mar 19, 2011 11:02 pm EDT

Family dollar has a history of racism. My wife worked at Family Dollar for a while and when we brought in our beautiful grandchildren who happen to be of mixed race, her manager at the time, Roxanne, made it plain that she hated black and mixed race people and looked down on anyone of color.When my wife complained to the DM she was brushed off and six months later let go on a vague charge of "not following company policy". I witnessed this same woman several times following a black person around like they were a criminal (I'm talking 65 year old black ladies who I personally know to be people of unimpeachable character) while white people were never followed or accosted.She also talked loudly about "having to keep an eye on these people" or "they will steal you blind". My wife and I both filed complaints with the corp.office and were shunted aside to some minor functionary who laughed while taking the report and was never heard from again.This same manager was promoted again and given a bigger store so that should let you know where Family Dollars heart is concerning racism. By the way, my wife and I are both white and I was much more racist than I want to admit until I held my first mixed grandchild in my arms and God washed all that ugly feeling out of my heart and replaced it with love.

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tha jackson
, US
Oct 17, 2010 7:58 am EDT

I was at a Family Dollar in Tulsa Oklahoma In the Gilcrease Hills District on West Edison, as I was standing in line the manager of the store named Becky went behind the cash register and started yelling at the cashier telling her the register had to much money the young lady went on to telling her that she had been swamp and had know help . at this time the line had at least four and she the manager took the money out the register and said we could be robbed with this much money holding the money in the air, she was talking to this emploee bad the employee was just in tears and then she said you are fired! it's something wrong if you fired an epmploye for having to much money in a rfegister that you cannot see and then the manager goes up and wave 500 in the air that;s when you can be robbed so she need to be fired. I feel like this was a wromgful termination and she also fired her in front of all the customers this manager need to go back to training because you do not terminate an employee in front of customers.

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supporter of family dollar
Babylon, US
Jul 09, 2010 10:28 pm EDT

True, the manager should have handled it better, but there is no way to call that discrimination. The only way to call it that is if another person, whatever the race is, is treated the same way. Is the manager the same way with every customer regarding the soda? I am a store manager of a family dollar, which on my coolers states that the soda must be paid for before beng consumed. The major fault of the manager is that she sould have the signs ordered for the coolers. The other thing she needs is better customer sevice skills

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Joss Stine
, US
Nov 02, 2018 11:45 am EDT

How about ONE BIG SIGN for all the food in the store? I have seen this happen with candy, cookies, etc...

That would apply to EVERYBODY shopping there.

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Family Dollar bad service and racism

My boyfriend, my daughter, my grandbaby, (who is 2 years old), and myself went to this store to buy a dress for my grandbaby. My boybriend and I bought some items which included 4 breakable cups. Upon checking out I noticed the cashier putting the cups in the bag a little roughly. I commented to my daughter that she should wrap those because they could break. My daughter asked the cashier if she had some paper or something to wrap the cups in. She said no and handed my boyfriend some plastic bags and stated "you can wrap them yourself". I commented that that was not my job and that I didn't get paid to do that. As my boyfriend and I walked away I said to my boyfriend in Spanish that that was their job and that she should've wrapped those cups for us. I then hear my daughter say to the cashier to call the manager. When I asked my daughter what was going on she said that when I started speaking in Spanish the cashier had rolled her eyes so she had asked her if there was a reason for rolling her eyes like that at her mother. The cashier then said to her "they're my eyes and I can roll them if I want to" which at this point my daughter asked for the manager. The cashier told her she could call the manager herself. By this time I am standing in front of the register because the cashier is yelling all this to my daughter. I told her she needed to calm down. At this point the cashier began coming around and out of her register yelling "You think I give a f*** about this job!" All the while walking in a threating manner towards us. She came right up to us and was yelling at us saying "she started talking in their language and I know they were talking about me!" The manager came over and asked what was going on. My daughter began to explain to the manager what had happened, the cashier returned to her spot and grabbed the dress and items my daughter was going to buy and told the manager you handle them! I told the manager to check us out herself but she was calling her superior on the phone. All this time the cashier is yelling about how "she was speaking in their language" I told her it was a conversation between me and my boyfriend and none of her business. I was pretty irate by this point. She proceeded to tell me "you want to go outside, you want to go outside" meaning let's go outside and fight. That's how I perceived this. I told my daughter to get the baby because I really thought this cashier was going to come over the register and hit me. My daughter is on the phone calling the police because we felt threatened by this cashier. She yelled at her manager "who you calling" and snatched the phone from her and proceeded to tell the other person on the phone that we were yelling at her. Needless to say police came, nothing was done because they happened to be "buddy buddy" with this person. We were told they could do nothing because she had not touched us. And that there were 4 people in the store that said it did not happen the way we said, even though a customer came up to the police and told them the cashier had come around and was threatning us. I am very disgusted by her behavior. My grandbaby was standing next to me and my daughter. If this person had hit one of us or tried to fight us my grandbaby could have been hurt! What kind of training do they give these people. Be rude, beat people up and insult their race if you don't want to do your job! I am a constant shopper at this particular store because it is close to where I live but I will go OUT of my way to go somewhere else and shop at Family Dollar's competition before I allow anyone to treat me that way. Family Dollar you need to give your employees some serious training on how to treat your customers. If I don't buy you go out of business!

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Onalise
, US
Mar 11, 2010 4:58 pm EST

You were talking about her in another language she had the right to be upset! You expect her to kiss your ### because you spend less than $10.00 in the store... Get a grip... Wanna call me racist too?

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Onalise
, US
Mar 11, 2010 4:54 pm EST

Yep, EVERYONE else is RACIST!

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Robert123412
Denver, US
Nov 19, 2009 11:26 am EST

We all know that you started this confrontation. Your family is total trash. I am sure the manager is the one that called the police not your daughter. You are shopping at a dollar store, what do you expect in terms of service? Purchasing a dress at a dollar store for your "grandbaby"?!?!? Classy!

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Family Dollar injury

I was injuried on the job and the manager and District manager both said they were not concerned because it was not workmans comp. However it was and I got to the point that I could not stand for extended periods of time not lift heavy objects. I started going to the doctor in June and the manager Bonnie McCormick was well aware of all the doctors orders as I presented each one to her. She refused to accept the doctors orders for 2 weeks off and in order to keep my job i worked a few less hours but my condition worsened. Again the doctor requested time off and again it was denied. This has been a real stressful ordeal with this manager and the dm is not better he sides with her not matter what. On Sept. 26th i talked with Bonnie and ask her to take me off the schedule for a few days. On Monday Sept. 28th I went in to talk with her about me cashiering in which she had a job position open and she said she couldn't use me and terminated me.

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manuelabc123
Las Vegas, US
Dec 01, 2010 9:51 am EST

I filed a workmans comp case. I was put on light duty. Two days after I went to the Doctor I got a PIP (write up). The write up was for something very basic. I was given a PIP for not mopping. My Manager had told me that she would mop when I close and vis versa. When the write up came from the DM; she denied that we had that agreement. As I searched the portal for company policy, I discovered that the morning crew has the option to mop. My manager denied that she made that agree ment with me. What is a real sad thing is - she, my manager told me that she told the DM that we had that agreement. When I talked to my DM I was made aware that my manager told her we had no such agreement. I got a second pip. This was within a 1 week period. I was written up for staying to late without notifying a manager. I was told the vice pres. was coming to our store at 8 am. I was told that the store must be 100 percent recovered and mopped and cleaned . In a nut shell, the store had to be 100 percent up to par. I did that. We received a pretty good report. subsequent to the inspection by the VP, I was given the write up for staying late without authorization. I was told that the store had to be 100 percent before I left. It took me and my cashier 2 hours to make sure the entire store was 100 percent. The only reason I was written up was because my manager would not work extra to compensate for the extra hours. She is on salary. Our store was rated good. We passed inspection but I was written up. By me and my cashier staying late; we majorly contributed to our store receiving a good report from the VP. Our DM, Alexandria was given a good score for our store but rewarded me with a write up. This company is so backward.

I was told today by my manager mildred albert evans: I must work any hours that I am asked to work without exception. Our schedule is changed as many as 5 times per week. I was told today that I must come to work even on my day off if I am called to do so. She stated that I mentioned on my application that I am Available anytime therefore I must work any time they call me. Mind you--- this is not within my schedule. If I am off, I must come in if I am called. This is a requirement. No exceptions. I must be flexible she says. I am not being paid to be on call. Actually I am not on call. I get paid when I arrive and clock in. What if I am in California or on a trip on my day off. Am I going to get a write up? Am I going to get into trouble? That is what my manager told me! Any lawyer out there? Give me some advice! Thanks Manuel Martinez

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Family Dollar bad management

I too worked at a Family Dollar Store, and though it was a fun place to work. But the harassment from the District Manager (Tim)was unbearable. Our store was always kept clean and neat for the customers. We did everything we were suppose to do(the way he wanted us to do it). Every time he came he did nothing but *** and complain, asked who told you to do that (of course he did, but denied it). So as a result our store got low rating from him all the time, but the messy store across town always got high ratings. My co-workers were intimidated by him, we complained but got nowhere. They do treat the employees terrible they expect you to work hard for low pay, Especially the Managers they want them to put in a 80+ hour week.

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Jenne74
, US
Mar 23, 2010 1:56 pm EDT

I am a college student that lives close to the Montrose branch. I visit the store almost everyday to shop a little and I also try to ask it they are hiring I have filled out an application a couple of times but never hear anything back. I also make a point of asking if they are hiring and I am always told no. Here is my problem, management at the store always tells me no but in the last four months she has hired two employees and they never seem to work out. What I have noticed about this store is that the manager is of Spanish decent and only hires Spanish speaking employees. I find this to be a little predigest of white applicants is this how Family Dollar would like to be perceived.

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danesummers
, US
Dec 12, 2009 10:02 pm EST

I have only worked at Family Dollar for 3 days and it has been the worst experience I've ever had in my 10 years of retail. When I was interviewed I was told I'd be working 20 hours a week as a cashier and would have 3 days off. I have worked 24 hours in the past 2 days, not given a work schedule, no w2 forms filled out, no other documentation on company policy or other paper work completed. When I discussed this with the manager, she simply shrugged it off and said she'd get around to it when she has time. Now I'm wondering, will I ever get paid? Am I even in the system? When I expressed being unhappy about having no set work schedule, being on call or told day to day (not asked, told) when I will come in the next day, the manager told me I was making her angry. Well, being expected to work 12-13 hour days 6 days a week makes me angry. Those hours are ridiculous even for a store manager, and even more so for a cashier.Very disorganized, very unprofessional. They simply do not care about the employees, they treat them like dogs. The assistant manager told me 10 people have walked out of there after only working one day. I may not show up for a fourth day, for all I know I've been working for free not having the appropriate paper work filled out. Stay away from this company!

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Family Dollar clean store

I do love my job but, don't get this...Constant complaints on the condition of the store from corp. well store has been open for about 20 yrs, we only have so many employees in store at one time to do ten diff. jobs. the floors are a night mare and need to be redone they cannot even be cleaned when cleaned -- they are stained so badly and the shelves are in the same condition--- customer go through the stack of hand carts to find a have way decent one but, there are none without at least a quarter of an inch of what looks like tar ------ uuuuggggg --- they need to put some of these corp assssssss in the stores then let them judge ! i know they work but they need to actually work the stores. we get busier and busier and more and more side work ----- no additional pay and judged like that ! come on corp get a clue ...

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Xiala
, US
Aug 21, 2009 4:36 pm EDT

I had to do a 22 hour shift while I was seven months pregnant because of the stupid floors!
They got a company to come in and wax the floors. It was only supposed to take three or four hours.
I was there for 22 damn hours straight! Not to mention it's not a good idea for a pregnant woman to inhale those fumes. I had to sit outside the back door.
To top it off, I figured "we're in this together" and bought the four on the crew some pizza. They ate the pizza and three of them left the other one to wax the floor by himself.
We were there until FOUR O'CLOCK in the morning! I then had to return to work seven hours later.
It was a nightmare!

And to answer jeffersontr75's question, no matter how much we cleaned that store, it was never good enough. Furthermore, we were lucky to be given 30 hours per week. Anymore than that and you'd get written up if it isn't authorized.

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Family Dollar employment

I have worked for family dollar for only 4 months and it is hell. My job title is a cashier however you have to do everything in the store at the same time. If you've ever been in a family dollar you know how busy it is and you're expected to run the register alone, stock the shelves, clean up, you're usually given about 6 things to do "inbetween customers" when there is no in between because its so busy . you dont get a break at all no matter how many hours you work. I was even told by the manager that she can't give breaks because it will take time away from what she has to do. The district managers harass the store mangers forcing all this pressure on them to get all these things done when its impossible with only two people in the store working. I never walked into any other store and saw only 2 people working. One person in family dollar has to do the jobs of 3 people for minimum wage this is modern day slavery .

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Family Dollar needs to care more
, US
Oct 15, 2018 10:47 am EDT

Family Dollar in East Brady, Pennsylvania is a JOKE! There are 3 good male workers there (I***c, R**n and A*****o), the most polite cashiers and manager (I***c) you will ever deal with, anywhere. Without them I don't think anyone would go into that place.

The one female "manager", and I use the Term lightly, M*****a, is rude and yells at customers. She was reported 3 months ago and now has a chip on her shoulder from that incident. I cannot believe a large Corporation would allow one of their workers, let alone a manager, yell at customers and treat them rudely. We walked in, as a family, one night at 5 til 9pm, not realizing that on Sunday's they close at 9pm, instead of 10pm.

We had our young child with us. The female "Manager" met us at the door, outside with a cigarette hanging out of her mouth, as we walked through her cloud of smoke (directly in front of the door) and yelled (yes, yelled) "You got 30 seconds to get in and get out! Hurry up!" (Mind you they had their clock set about 5 minutes early so they can clock out early)…..I thought she was joking!

So I replied, "What? Are you joking or are you serious?" She replied, "I'm dead serious, 30 seconds, get what you need, and get out! Go, go, go! Hurry up. We don't have time for this, I need to go home.". Mind you, we are in our 40's, with our young child with us, we're not kids or teenagers, and there was another customer at the counter with an entire cart full. We ran and got the 3 things we came for and were up at the counter by 8:59pm (according to BOTH of our cell phones).

I was saying to my husband, "I can't believe she is talking to customers this way." She responded, "Well I am! Deal with it!" I wish you could hear her annoying man voice that is in a constant yelling state. There's no normal talking voice coming from this woman ever, I think smoking has destroyed her female voice.

I blurted out I was calling the manager on Monday, and her manly voice replied, "I am the Manager." I was shocked! No other Corporation in the right mind would have this woman as a manager. She continued to speak very loudly (yell) that we live here so we should know the hours, etc...and we were saying "No, we don't know your exact hours, we don't work here." She just kept yelling (now in the store) "Well you should, you should, you should."

She ended up telling the female cashier (J***) that she wasn't allowed to check us out and forced us to put our stuff down and walk out. It was exactly 9pm. She refused to service us. The other customer was still being checked out.

Fast forward 3 months, to just recently. I went into the store as usual, on [protected], but this time I was alone, normally with my family. (There is no other store in our Town, besides a small gas station, so we are basically forced to shop here.) I get a cart, start walking towards an aisle and glance over my shoulder to see her standing at the register with two other male cashiers. I continue down the aisle. Her loud manly voice, which carries like a sick and injured dog, says to the two cashiers: "There's the one that turned me on. Oh my God, I can't stand that lady. GGgrrrrrrrrrrrrrrrr." Yes, she growled, like a dog, like she wanted to punch me from behind the counter. She purposely said it loud enough for me to hear, while down an aisle.

I instantly turned my cart around and walked out of the aisle, towards the counter, and said, "And I'll turn you in again if you don't stop running your mouth about me." She started yelling, "Go ahead, turn me in, turn me, I don't care...turn me in." I replied, "You know, my husband is from here and people tell us all the time how you talk bad about us in the store." she starts yelling, "You're not, You're not from here, you're not from here." like a LUNATIC. She sounded like a crazy person. There were other customers in the store as this is going on. I replied back, "I have lived here for 24 years, so it doesn't matter, everyone knows us and tells us everything. You've lived here for maybe 3 years, so you're not from here." Like that should have anything to do with how she treats customers, LOL

To top it off these two female cashiers (her and another one, J***), were taking smoke breaks every 5-10 minutes, and smoking directly outside of the front doors, where customers (including children, babies and elderly) had to walk through thick clouds of smoke on a daily basis, whenever these two women worked. I brought that up the first time we had the altercation and M****** was yelling outside to me "That's not of your business, that's not of your Business." Well, apparently it WAS my business because I turned them in for that and now she's telling people "We have to smoke 20 feet from the door." LOL, But they still aren't 20 feet away. I'm assuming she doesn't know how to measure.

Later that evening, I assumed she would be gone, at 8:30pm, she was outside again on the phone with someone and she glared at me while I was walking into the store, looking like she wanted to fight, LOL. She even told the other female cashier (J***), while they were both outside puffing away, that next time I'll need to call an ambulance, LOL - Nice Manager Family Dollar!

I do have her on tape flipping out on us. Family Dollar Corporation doesn't seem to care. It's a joke. They won't last long in our small Town and soon a better shop will take their place. I look forward to that day!

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John Jefferson
, US
Feb 23, 2017 2:55 pm EST

i dont understand how a company thats doing so well cant take care of their workers it seem to me t hat if they cared about making money then they should take care of the ones who are really the ones making the money for them i know that everyone who has worked for the dollar store in panguitch has quit becouse of being over worked and under paid and that sucks becouse they are good people and all locals and now they are bringing people from as far as 2 hours away for a cheap wage im sure its becouse they must need the money pretty bad but its not just about the money its about the safety as everyone that lives here knows are roads are not the safes roads to drive at nite we have deer running across the roads we have snow and ice and then we have the drivers that have worked 15 hours they must be tired when they get off and this cant be safe and besides all this they might not make it home to be with their own family i think family dollar is using their workers and not even caring that if they get home to their familys, , , , , SO WHAT I THINK IS IF FAMILY DOLLAR REALLY CARED THEY SHOULD HIRE ALL THE LOCALS BACK WITH A BETTER WAGE AND MORE UNDERSTANDING ABOUT WHAT FAMILY REALLY MEANS OR CHANGE THEIR NAME TO [ NOT FAMILY DOLLAR] i can speak for my family becouse i know for a fact that my family and i spend atleast a 100 bucks a day at PANGUITCH DOLLAR STORE AND I THINK WE ALL SPEND ENOUGH FOR DOLLAR STORE TO PAY GOOD WAGES TO OUR LOCAL WORKERS AND THEY WELL MAKE IT HOME TO THEIR FAMILYS BECOUSE THEY DONT HAFE TO WORRY ABOUT THE ROADS THEY CAN EVEN WALK HOME DOES EVERYONE AGREE WITH ME FROM JOHN JEFFERSON

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jet1697
beverly, US
Jun 03, 2016 8:33 am EDT

My complaint is that at our local family dollar store, there are long lines that people have to wait even though there are most of the times more than 2 or three people there. Today there was 5 people at the store and only one running a register. I usually have to ask for a second register to open up. If this doesn't stop, my purchases will be made away from the town i live in. I have asked management why there isn't anything done yet and get a runaround. It just is rude to have others working ignoring the rights of the customers.

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Selleveratigers
Hartselle, US
Sep 19, 2014 8:32 pm EDT

I been at family dollar for 4 months starting pay was 8 a hour I got a raise after three months a week later I got promoted for assistant manager my pay was raised to 9.50 we treat everyone with respect no matter how rude the customer is everyone just remember customers are always right I mean come on it's the public people are going to be rude just listen to what they have to say if you can't fix the problem get your manager and yes I have got things thrown at me I have been cursed out ALOT but I look at it like this I only have to deal with it for a few minutes I tell them to have a nice day and come back again. My manager does a fantastic job

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Justin M Howard
Abbeville, US
Mar 03, 2014 2:42 pm EST

I worked as a temporary employee for a week at Family Dollar helping them relocate a store in Abbeville Alabama not only did I deal with rude and bitter managers but I also did not get paid for the time I've worked ...I've called the department of labor and they stated that I might have to wait 3 months for this to even be investigated ...I'm beyond pissed about this because I could've stayed home or went to a different place for employment ...Instead I'm getting the run around from managers who don't know diddly about anything ...Very Unprofessional

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roseredhead3
Chillicothe, US
Oct 23, 2013 4:00 pm EDT

I worked at the Family Dollar in Chillicothe IL. Store 3357. Hired in march 2011. Went on aleave from aug. 2011 to Nov. 2012. Came back at same pay rate of 8.35/hr for 20 hours a week. Thos was fine with me then as I was classified part-time cashier. In Jan. 2013, our store manager who had been there 13 years and a manager 12 of them was fired for reporting policy violations. (Retaliation). Our assistant was promised the store by DM Rob Rademaker. In Feb. 2013, the DM brought in another manager to train our assistant. 2 weeks later it was announced this male training manager would he the actual stoe manager. Essentially yanking it out from under our assistant. She had not even had 1 raise since 2010. The new male manager started throwing away in the dumpster unshredded personnel files, store merchandise that was still sellable (not damaged or recalled), insisting we sell outdated food, walking merchandise out the door, etc. We reported it and the end result was everyone's hours were cut. I went from 20 hrs/week to 4 hrs/week for months. This manager ended up getting hurt on the job then demoted with salary demotion and transferred as a direct result of his injury (surgery to a torn rotator cuff). Our assistant was again told she would be the store manager on July 5, 2013. I was given keys to the store and the combination to the safe and was told I was a keyholder aka assistant manager. I went from working 4 hrs/week to 40+ hours / week. On July 27th the DM Rob Rademaker informed us he had decided to give the store to another younger girl. . She started 7/29/13. I was an assistant at 8.35/hr. No pay raise ever given only title and a whole lot more responsibility and accountability. No training of policies to be an assistant. Pay raise wasnt given until i complained to LP and HR about policy breaches and time shaving being done. The raise was finally given on 8/25/2013. After having done the job for almost 2 months.On 9/8/13, the other assistant left the company.
Altho during the months of July and early August I was required to train a new hire (22 yo male with no retail experience) how to do an assistant managers job. He made $10/hr. I was still making $8.35/hr and our 1st assistant who had been there over 4 years made 9.20/hr. (Discrimination). After those 2 left, that left us with 3 employees to run the store. The manager, the assistant (me) and the cashier. The store manager did NOT know how to do the daily p&l paperwork, interview, how to set a schedule; do resets and schematics, check in outside vendors, or multiple other store managerial dutied. On 2 seperate occassions after she closed the store for the night she left the safe unlocked, money in the drawers and the doors (all 4) unlocked all night long. The cashier and kyself reported this to our DM Rob Rademaker both times and both times we were told to quit trying to start drama. She didnt even get a verbal warning. Our store doesnt have alarms or security cameras. We dont even have the checkpoints at the doors for the magnetics to work and catch. Nothing. During this whole time either our DM or the managers would shave time off our time punches or flat out require us to work many hours off the clock. If we even mentioned this was against policy and the law, we would be threatened with termination for insubordination on not following a direct order. On 10/5 u reported all of this to Loss Prevention. On 10/7/2013 i reported this to HR akd the RVP Paul Murray. On 10/15/2013 Mike from LP came down and questioned us all. I was able to provide proof of these demands to work off the clock as the manager had texted me them he took our statements ad stated that the cashier and i would not be in trouble as it would be retaliation since i had reported it. On 10/21/2013, we received a new DM. Kathryn Hawton. She came to our store and called us up there (i was off that afternoon) and introduced herself and promptly fired me for working off the clock. The cashier who also had been required to do so, was promoted to an assistant manager and given a raise. I don't understand any of this. I know that the cashier told LP she had already contacted the labor board and an attorney regarding our manager and DM threatening us with our jobs and time shaving. Perhaps that's why she was allowed to keep her job/promotion. She also told the LPanager that she had essentially stolen a can of mt.dew as she drank it after the store's drawers had been pulled but paid for it the next day when the store opened. I have never been in trouble. I have never been given a write up or a pip., I trained myself and then trained others. I did all store manager duties (scheduling, hiring, financial reports, schematics, truck/freight etc. Since July. Yet I was fired. The store manager was also. Then several hours after I was fired the new DM Kathryn Hawton had the audacity to call me and ask me how to do several of the charge accounts we have. She asked me to contact the cashier and also 2 former employees. She wanted to know when the next interviews were and explain what the store needed to have completed for the week. This was hours after she fired me. Seriously? Here is another small glitch. I opted for the insurance when I was first hired. The company takes out 27/week on my checks. I had to have surgery in june 2013. Eye surgery. The insurance company only paid 250/eye. Total.Max benefit. Its a rip off right along with family dollar. I spoke with the Us dept of labor which is going to take care of my unpaid wages. Then today I met with an employment lawyer. He is filing a claim against family dollar for violating their own policy of no retaliation. Anyone else in IL who wishes to be involved, feel free to contact me at lmilby66@gmail.com. I know there are more of you who have been discriminated and retaliated against whether you are a current or former employee.

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worldsworstjob
Lansing, US
Sep 13, 2013 8:36 am EDT

Family dollar is the WORST JOB EVER! I didn't get paid time and a half for working on a holiday. I was suppose to get 20 hrs this week and they changed my schedule last minute which made me pay my babysitter so I could work.

Used to love family dollar and now I'll never go in again.

Can't live off minimum wage and illegal work timing!

Its illegal to change a schedule without a 24 hr notice!

& I never got breaks. Worked a 10 hour shift and got 5 minutes.

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Miss Clarke
Bethlehem, US
Dec 12, 2012 1:43 pm EST
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I started working in a Family Dollar in Bethlehem Pa I didn't get an interview like the others all I was told to do was give a copy of my I.d and social and I can leave . I don't think the interviewer was interested when she seen I was African American anyway I got the job and was fired a week later along with another black girl we worked our ### of oh yea in I'm 5 months pregnant we were told we didn't work at a fast pase but there where white employees that where slow, talkative even texting while working. The second girl was told to leave because she didn't have a doctors note stating she had a tooth pulled she was told by the site manager to open her mouth the manger checked her mouth then said she was lying it was old and that their was no stiching on her gums that was beyond over the limit . Out of 10 ppl 2 black and the 2 get fired because we weren't good enough I always worked faster than some other so when my job done i help in other isles the day I help someone I get blamed for their slow work and she still their because she's white . Black people only get hired to do the hard work ( slaved) when the store is set up we get the boot that's not right. I went to a few Fds and didn't see not one African American why is that?

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MERTLOCK69
Clio, US
Jun 02, 2011 4:05 pm EDT

NOW YOU KNOW WHY UNIONS WERE FORMED AND PEOPLE JOINED THEM, IT WAS BECAUSE OF COMPANY ACTIONS LIKE ALL OF THE ABOVE. KEEP VOTING FOR BUSINESS POLITICIANS AND THINGS WILL JUST KEEP GETTING WORSE FOR THE WORKING MEN AND WOMEN OF AMERICA.

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MERTLOCK69
Clio, US
Jun 02, 2011 4:03 pm EDT

All of the above is true ...NOW YOU KNOW WHY UNIONS WERE FORMED ! THINK ABOUT IT.

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Family Dollar awful, awful, awful

On June I walked into Family Dollar with a camcorder black bag with the camcarder in it on my belt around my weist.My sister/her son with autism and my cousin all together. As we walked out we notice a worker standing near the doorway? we left the store, my sister which is law enforcement was the driver. We were about a block and a half when the cops pulled us over? They claim I stole something. The cops serched me and my cousin. My sister was so upset she went back to the store escorted by the cops and returned all what she brought. When the cops asked the tall white lady what I stole she said "he have a bolg under his shirt"? How STUPID did she look.She need to be fired just for looking and being STUPIT and wasting the cops time. All she had to do was ask. How many other people will this happen to.

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memphistenn
Memphis, US
Nov 13, 2011 5:45 am EST

thats a lawsuit they can not accused anyone of stealing get lawyer

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Tyevans
Desoto, US
May 08, 2010 9:06 am EDT

My daughter was also wrongfully accused of stealing she went in to buy a 50 cent Mother's Day card my daughter is an African American teenager and a Mexican and a white girl falsely accused her of stealing they did not watch a videotape they would not let her out o f the store they kept asking to check her bag, my daughter called the police to the store and they found nothing because my child is not a thief. Family Dollar racially profiles people. I will never go back in a Family Dollar store I don't go there anyway. I am pursuing this issue because I am a consumer and you cant just go around accusing people of being thieves. I am an upset parent and a consumer I want them both to loose their job!

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dnn
Ludlow, US
Jan 31, 2010 3:30 pm EST

Really, Stupid?

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anonyMiss
San Diego, US
Aug 30, 2009 1:07 pm EDT
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You need to ask if she was a manager. If she wasn't complain to the manager that she does not possess the qualities needed in a respectful employee. Is she was a manager, complain to whoever is her boss and say she is not trained properly to deal with these situations.

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Family Dollar extreme rudeness of cashier

I wanted to purchase a large print bible the sign underneath was $5.25 it rung up $10.00 I told the cashier (Ashley) that was incorrect she told me whatever the register ring up that's the price. I asked for the manager and he heard me he met me on the aisle where the bibles were. The manager picked up the bibles and moved them to the $10.00 section I told him I had some friends purchased them for the $5.25 the cashier interrupt and said you can either get your money back, pay for it and be quiet. I told her I was not speaking to her I was talking to the manager. She started to call me names and said shut the f--- up. The manager (Mr McGee) told her to go to the office which she would not. She said you old hag you need to take your old a-- home. Another lady in the store filling out an application I asked another lady working in the store why she was condoning what the cashier was saying the lady filling out the application jumped up and said b---- I will whip your a-- the manager told her to sit down. I go to another family dollar and the same bible is $5.25. I reported this to the district office but I have not received a call back like they promise this incident took place June 10, 2009 approximately 12 noon. This should be totally unacceptable. Please tell me what to do next.

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crazyconsumer
Boston, US
Aug 22, 2009 1:07 pm EDT

I suggest you do go to an old age home

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Family Dollar scam company

On 2/22/09 I ordered a Sony camcorder from Closeout Genius that they listed as in stock. They charged my CC. A couple days later they called and tried to sell me a long life battery and said the original only last 20-minutes which I knew was not true, I declined. I received an email from closeout Genius saying my camcorder was back ordered and would take 2 to 3-weeks. A month later I emailed them and never received a response. THEY ARE A SCAM COMPANY.

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Family Dollar lies

I have been a Manager at Family Dollar for the past 2 years, I am on a salary to get paid for 52 hours a week but I don't think there is ever a time that I have been able to just work 52 there is weeks that I have put in 75+ hours with getting no help from the DM, Family dollar works you to death they are always cutting payroll hours and expecting more and more work to be done you can never take a break even if you work 12 hours a day, back in oct, 2008 I found out I was pregnant I was put on a restriction to work no more then 40 hours a week but since oct till now there has been only 2 weeks that have have worked 40 hours.

I have been wrote up 2 times for going over my payroll budget and can never get help from anyone, I have went over my DMS head I have called human resources and no one wants to help, since I have done this my DM has been has found anything and everything to make my job a living hell, I have been wrote up and he always finds something to complain about but before I was put on this restriction I was never wrote up and always told what a good job I do, I believe family dollar is a slave driving company they get people to do the the job under pay them, over work them, abuse them and put there lifes in danger and most of the managers are like me have children to support and bills to pay so I get stuck being there slave.

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20yrfdemployee
Zanesville, US
Dec 28, 2011 4:02 am EST

I have been a manager at family dollar for 20yrs it's not the company thats working you it's you. It sounds like you need better people working for you. I have a great team and I work 52hrs a week because we all work together. It's all about you finding the right people-then you won't have to work all those hours. everyone complains about working more than 52 hrs. you knew when you took the managers position it was salary. i have four young children and run a million five store and still manage to take my time off. it is possible you have to stand back and look at who you have workin for you and make changes.

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psed employee
Chazy, US
Apr 04, 2011 9:44 pm EDT

me being an assistant manager for family dollar agree that we are overworked & very much so underpaid. ive been workin for this company for a year & a half & still have not received any vacation time. i was told that i wont get it til ive been assistant manager for a year but ive looked all through the handbook & there is nothing in there that says that. what i read says the first day a team member reports to work is his/ her official anniversary date. this anniversary date is used to compute the following benefits: vacation grant, tenure/service awards, 401(k) vesting.

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Atl worker
, US
Mar 25, 2010 8:54 pm EDT

I also work for Family Dollars in Atlanta, GA. My coworkers and i constantly ask our manager when will we get raises. I am a cashier, and a full time student and i have been with Family Dollars for 1 yr. When we approach her she claims upper management is responsible for giving us raises, not her. I am a full grown adult and i have worked in management before, so i know she is lying to protect her precious bonus check and payroll. But i don't know if this is just how this company works... I do know this ; i am desperately trying to find another job, i am not a quitter but i work to provide for my household, not work to keep another family dollar store afloat. It is not fair, and this dumb bish(manager) had the nerve to ask me to work an extra hour 10 min. before it is time for me to log off! The point i am making is You want me to have a heart, and help unload the truck but i can even get an rubber nickel raise!

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rarebits
Marietta, US
Mar 11, 2010 5:28 am EST

Sounds like Dollar General !

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Ahardworker
Midland, US
Jan 30, 2010 10:35 am EST

Family Dollar's HR and the owners are a joke . They say tell them about what's going on in secret but they tell the DM and she tells the manager and then you get treated like ### and they find someway to get rid of you...
This company needs to be shut down and they need to pay the employees for being mistreated ..
The manager I know is one stupid woman whom I lost respect for because she makes her own rules and she can't spell so we have to figure what in the heck she means.
She starts out like she is your friend and a week later she is talking behind your back and the other employees say things that she said ..
I will never trust her but I need my job for the insurance because of incurable disease I have and no other insurance would let me buy from them...
Well I will not be working for them soon because I won't be able to get out of bed or stand until they find a cure for me...
I've had other managers that was the best and remained until they had enough with mistreatment of the employees from this company...If they ( the company) would do something better for the employees they would have an awesome company.

Not a happy employee...

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lip0jd112
Sayreville, US
Nov 26, 2009 7:22 pm EST

Being an assisstant manager at a Family Dollar myself, I can completely understand the attitude and aggravation of this manager. It seems like everyone that works for this company is very overworked and underpayed. Why would they have DM's and human resources to help solve situations that are beyond our control. They get a write up that they refuse to follow up on unless it has to do with upper management. Family Dollar promises paid vacations to us which is impossible to take due to payroll cuts, lack of employees, with no other coverage available if it was necessary. Me myself had a miscarriage earlier this year and reluctantly returned to work the following day. Its ridiculous how we have to sacrifice what we do to keep a job. Its very underappreciated. I feel for you and understand completely.

Sincerely,
A fellow Family Dollar worker

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mrsquigles
North Platte, US
Apr 23, 2009 5:53 pm EDT
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"you can never take a break even if you work 12 hours a day"

Whenever I hear this I remind people that by law an employer is required to allow you a break after a certain number of hours of working. Ask them if it'd be less expensive for them to hire a new employee or deal with a big ### lawsuit.

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brb1174
Nowhere, US
Apr 23, 2009 5:49 pm EDT

Have any employee heard stories of age discrimination?

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nnotsoo
hellhole, US
Apr 17, 2009 11:15 pm EDT

wow thats why so many openings with this company!

Family Dollar In-depth Review

Store Layout and Organization: The store layout and organization at Family Dollar is well-designed and easy to navigate. The aisles are wide enough to accommodate shopping carts, and the shelves are neatly stocked and labeled. It is convenient to find the products you need without any hassle.

Product Variety and Availability: Family Dollar offers a wide variety of products, ranging from household essentials to groceries, clothing, and electronics. The store is well-stocked, and most items are readily available. However, some specific brands or niche products may not always be in stock.

Pricing and Discounts: Family Dollar is known for its affordable prices and frequent discounts. The prices are competitive, and you can find great deals on various items throughout the store. The store also offers weekly ads and digital coupons, allowing customers to save even more money.

Customer Service: The customer service at Family Dollar is generally friendly and helpful. The staff members are knowledgeable about the products and are willing to assist customers with any inquiries or concerns. However, during peak hours, there may be a slight delay in receiving assistance due to high customer traffic.

Online Shopping Experience: Family Dollar's online shopping experience is convenient and user-friendly. The website is easy to navigate, and you can browse through the available products with ease. The online ordering process is straightforward, and the delivery options are reliable.

Return and Exchange Policy: Family Dollar has a fair return and exchange policy. If you are not satisfied with a product, you can return it within a specified time frame with the original receipt for a refund or exchange. However, certain items, such as electronics, may have different return policies due to their nature.

Store Cleanliness and Maintenance: Family Dollar stores are generally clean and well-maintained. The aisles are regularly swept, and the shelves are organized. However, during busy periods, some areas may become slightly disorganized due to high customer traffic.

Loyalty Program and Rewards: Family Dollar offers a loyalty program called Smart Coupons. By signing up for the program, customers can access exclusive discounts and receive personalized offers. The program also allows you to earn points on purchases, which can be redeemed for additional savings.

Community Involvement and Social Responsibility: Family Dollar is committed to community involvement and social responsibility. The company actively participates in various charitable initiatives and supports local communities. They also prioritize sustainability by implementing eco-friendly practices in their operations.

Overall Shopping Experience: Overall, shopping at Family Dollar is a pleasant experience. The store offers a wide range of products at affordable prices, and the staff is generally helpful. The online shopping option provides convenience, and the return policy is fair. With a clean and well-organized store layout, Family Dollar ensures a positive shopping experience for its customers.

How to file a complaint about Family Dollar?

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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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