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Family Dollar Customer Service Phone, Email, Contacts

Family Dollar
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1.2 2304 Reviews 2293 Complaints
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Family Dollar complaints 2293

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T
9:48 pm EDT
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I purchased a CD player at approximately 7:06 pm on 4/14/2021 and returned it at approximately 8:10 pm on the same day. The electronic was on the public shelf instead of behind the counter as I've seen them many times before. I was told that I could not return the item because the tape was missing. I never opened the box!!! The girl in charge asked her...

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R
8:41 pm EDT

Family Dollar Electronics return policy

I purchased an alarm clock on May 3, 2021. I took it home only to find it did not work at all. Took it back to thew store only to learn your company doesn't allow for returns on electronics. Why? I bought it with good money cash. Since you are selling it, you should stand behind it like other places.

Does your company not support these products because you know they are not trustworthy, but buy them to pass off on your clients? I doubt it.

Please explain this horrible policy to me. I trusted you in my purchase. I feel that you have turned your back on me.

There is another Family store in my town. I think I will only shop there from now on unless you can explain this policy.

Raymond D. Poston, PhD

Desired outcome: To understand why this company does not stand with their clients.

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Howard Lee Radford
Trenton, Florida, US
May 12, 2021 7:48 am EDT

Unopened electronics with original receipt maybe returned for a refund in the original form of payment. Opened electronics with receipt may be returned for exchange of same or similar product. Electronics without receipt may not be returned whether the product is opened or unopened.

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L
9:14 pm EDT
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Falsely accused by a worker accused me of being someone else can running time I walk in saying I don't need to be in here I didn't know what she was talking about she went on and on in front of other customers accusing me of being one of the women that had came in with big pocketbook shoplifting I don't hang with anyone at all I took my mask off so she...

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E
5:56 pm EDT
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I went to the store with a lady who did not know how to speak English and I was translating for her and the boy who attended us had an attitude and then I asked him a question because SOMTING ABUT a coupon for the product and roll his eyes on me and I asking him why he have a attitud then another lady arrived and the same she got a attitud and she yelled at...

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V
4:27 pm EDT
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Employee Jessica is a very rude person, I mistakenly looked at the wrong price and back in for a correction. But Ms. Jessica claimed I was shouting at her (which I was not, and certainly not through a mask), I believe she got up on the wrong side of the bed this morning and decided she was going to put whoever crossed her in check. Oftentimes, when the...

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M
11:20 am EDT
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Good wonderful morning for the last two years how have been coming into your family dollar on Parson Ave. in Columbus, Ohio 43205, I have seen people come and go there has been some nice people and not so nice, I love the remodeled store, I see that you have people that like to walk out with things that don't belong to them. As well as good customers as my...

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B
9:10 am EDT
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To Whom it may concern, I was in your store located @ 7439 vine st Cincinnati ohio 45216 on 4/27/2021 around 7:30 in the evening, I first discovered that the worker which is a black female on her cell phone with it on speaker to where I was able to hear her conversation & it was very loudly. The problem I had with the worker is as I was approaching to be...

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W
10:47 pm EDT
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I Winifred McPherson, daughter (Starr) who has a mental disability, grand daughter (Isis), and great grand daughter (Ziani) entered Family Dollar 4/17/21 approximately 6;30. My daughter bought 60 dollars worth of merchandise. As I waited in line to purchase an item (manager) Alicia replied "you people always come in trying to beat and get over" then I...

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K
12:15 pm EDT

Family Dollar cleanliness, inside and out

I IMAGINE THERE ARE SEVERAL COMPLAINTS ALREADY CALLE DIN. We live in Wedgefield, Orlando Florida. The store number is 10660, located on SR 520 and Maxim... The outside is awful. messy, trash, inside is cluttered and too crowed with unpacked boxes all the time.. All the time. The neighborhood is ready to boycott and we are so disgusted. This has been going on for a year and more. Can someone please go take a look at this store. Hire some responsible employees. It is such an old subject, but won't go away. Thank you. I'd appreciate any feedback, if anyone actually reads this.

Kimberley Duncan
[protected]

Desired outcome: clean it up.

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A
11:03 am EDT
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Good morning, I would like to report bad customer service and disrespectful behavior that I encountered as a customer that visited the Family Dollar Store located at 1227 Webster Avenue, Bronx NY 10456. The bad customer service and disrespectful behavior came from the supervisor/manager of this location (white male caucasian who is tall with a disheveled...

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5:21 pm EDT
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I purchased a Family Chef Charcoal Grill 18.5in. Yesterday at or about 3:04 pm from the Family Dollar on 824 Donald Lee Hollowell, Store # 06501. Not even an hour later, I returned to the same Family Dollar, with my receipt in hand asking for a refund because I wasn't satisfied with the quality of the product. I did not use any portion of the grill and all...

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F
8:27 pm EDT
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Hello, I have a health concern regarding your store in Congress AZ Zip code 85332. I live in the community and have encountered loose dogs in the store on at least 3 occasions. Today is 4/15/21 at approximately 14:45 It happened once again. Same staff members minus a newer employee who was running a register. Please address this issue due to food...

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A
12:25 am EDT
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This incident happened at store #[protected] W. Port Arthur RD Port Acres, TX. [protected] [protected]:54 :00 Upon waiting in line to check out my items, I noticed the lady working the cashier she was preoccupied. The white lady before me was checked out with her items with thank you and courteous come back! But when I placed my items on the counter...

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12:51 pm EDT
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On 03/29/21 I personally had my civil rights violated(Store #11760/store manager "JERIMIAH") in visiting this business. Not only was I refused service based upon my religious belief but also my medical condition as well. The store manager(Jerimiah) removed the item from my hand and directed me to leave the store. There was also an employee "Alex" threatened...

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M
1:00 pm EDT
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I was looking for an Easter basket for my sister who was in town for my aunt's funeral. I have shopped multiple times this year with no issues. I do not wear masks. I have sinus issues that cause a lot of pain. She did not honor the exemption they would not allow me to shop in the store. How much business do you want to lose? She did offer for me to sit in...

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D
10:32 am EDT
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I made a purchase at family dollar store #7146 for $114.87 and when I looked at my statement online I was charged 3 times for the one transaction! When I called the store and talked to the manager, he told me to call my bank and they'll fix it. I am beyond pleased about the whole situation and don't feel I should have to go through the hassle to fix it!

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C
6:00 am EDT
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Hello I have worked for Family Dollar since 12/2020 and it was awesome working for Stacy Bell. Stacy disappeared and soli came to cover I have had to call her for my schedule every week when she group chat everyone else the schedule. I feel discriminated against and I let her know that she was unprofessional a new week will start and schedules are sent out...

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C
7:47 pm EDT
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I have seen dogs in the store on more than one occasion. Store number is 02584. Today a puppy was in the store and the family dollar worker was petting the puppy while it was on the counter where customers pay for their items. The owner of the dog and the worker were talking about how the puppy needed to be treated for worms. That is gross and someone need...

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J
5:17 pm EDT
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03/24/2021 I went into the Family Dollar located at: 811 N 1st Ave, Durant, OK 74701 As I was making my purchase the manager came to the counter and made a comment about troublemakers, as I finished paying and was walking toward the door. The employee that rang me up asked her who the manager was talking about and that's when she indicated me and told she...

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H
9:14 am EDT
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Thomas' store 9413 Macon GA rude to customer's don't give breaks at all employees for a 6 to 8 day work hours bad teacher give those he likes easy work don't clean store stuff all over floors rude to employees talk about employees behind their backs mean and no lunch breaks teaching is fast and get mad when you don't catch on quick enough clutter all over store

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About Family Dollar

Family Dollar is a retail chain offering a variety of everyday items at low prices. Their product range includes groceries, cleaning supplies, household goods, and apparel. Services such as prepaid cell phone top-ups are also available. With numerous locations, they cater to budget-conscious consumers seeking convenience.
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.

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Overview of Family Dollar complaint handling

Family Dollar reviews first appeared on Complaints Board on Oct 5, 2007. The latest review Worthless employees was posted on Apr 23, 2024. The latest complaint Crystal Geyser spring water 1.5 liter bottles was resolved on Nov 09, 2022. Family Dollar has an average consumer rating of 1 stars from 2304 reviews. Family Dollar has resolved 82 complaints.
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  1. Family Dollar contacts

  2. Family Dollar phone numbers
    +1 (866) 377-6420
    +1 (866) 377-6420
    Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
  3. Family Dollar emails
  4. Family Dollar address
    PO Box 1017, Charlotte, Texas, 28201-1017, United States
  5. Family Dollar social media
Family Dollar Category
Family Dollar is related to the Retail Stores category.

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