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unethical behavior/did not honor clipped coupon
11/17/2019; 1:45PM Asist Man/Cashier Analis. I had a clipped coupon of $5 that expires on Nov 20. She claimed system cant accept it because it's not for that store. I asked for a manager She said there were none. Called manager on cell who said it couldnt be accepted. I told her you just lost a customer for $5. Called to get name of assistant manager and...
returns
I bought some rugs there and some of the rugs were too small. I have been to the 4 times to try and return. It's either I should come back at 3pm or the manager is not there at 3pm. First why state time you returns and second I got there after 3pm and they have to give me another excuse that the manager is not there. Attached is the receipt, i have the end...
service
As we stood in line Linda approached the checkout then told the customer in front of us she doesn't know if anybody's there if we don't ring the bell but yet had the Bell behind the counter then when I and my wife approach to check out realize we forgot mustard and ketchup which is literally in the aisle behind us wife stepped aside to go grab it I put the...
Read full review of Family Dollarmanager
Hi my name is Julie Gonzalez. I live in the area of this new family dollar and since opening I shop there at least once or twice a week. Usually I have an okay experience but that is not the case this past Tuesday. I went into the store and the moment I walked in I could hear an employee talking about another employee that was due to work at 4pm that day...
Read full review of Family Dollarcustomer service lack professionalism and show no respect for the people they service.
Friday, November 2019 at 8:00 pm. The cashier (supervisor) addresses me as "Baby." I asked her, "Please don't call me baby that's for my companion only." She says, "I call everybody that honey." I asked her again but she continued to insult me. I looked for the supervisor not knowing she was the person I was looking for and when I spoke to the other worker...
Read full review of Family Dollarcustomer service
Hello I went in today to purchase some items girl at register was to busy talking on her cell phone ordering pizza. Other lady was just standing there not attending us. Girl on phone I believe her name was Crystal Ramirez because that's what she told pizza person then got on register but still talking to other lady about there pizza order then I ask her...
Read full review of Family Dollarracism
I know I live in small town but they seem to get the worst employee now I okay that they don't like people of color but you know this job you can run across every kind of person from time to time. But the new employee they have is racist him and the Hispanic worker laugh every time I come in saying that I think I all that, but I do nothing to them I speak...
Read full review of Family Dollarpolicy for employee vs customer rights
On November 11, 2019 I went to the 180 Mclean location I filled my cart with 97.00 worth of merchandise got to the register and realized I forgot my wallet which was left on my dining room table. I clearly said to the cashier " I am so sorry I will be right back please hold my merchandise." I left the store at 9:10pm arrived back to pick up my merchandise...
Read full review of Family Dollarindividual person
My daughter and I were shopping on 11-9-19 when the female worker was on the phone with someone. There had been a spill of some kind and was no signs up at all. We then went over the spill really not knowing it was there just saw some white powder stuff not knowing what it was. She then began to speak very rudely about us and another couple that had also crossed over it. She was just very rude in what she was saying about us on the phone to the other person. Curse words were also used. I think there should have been signs or she could have told us nicely about the spill so we would have known what was going on. I felt she was just so unhappy to be there I think people like that have no place in an environment like that! I did get her name and its Mela Martinez from the store in Levelland, Tx 79336.
employee
Today I went into my neighborhood family dollar where I shop frequently never had issue until today I walk in to get household supplies and an employee by the name nicole Carroll told me I have to leave MY purse upfront I'm confused like why do I have leave my belongings upfront it's not a shopping bag from another store because if it was I usually will sit...
Read full review of Family Dollarstore manager
I am 19 years of age, and I went into family dollar in salina, utah to buy me 2 pack of cigarettes. The lady at the counter got me the packs and then asked for my id. I handed it to her and everything seemed like it was okay. She put my birthday in (9/18/00) and she immediately snapped and said, "I can't sell these to you." I stayed calm and asked her why...
Read full review of Family Dollarstore policies
Good morning I visited this store because it was close to my home this morning to exchange not refund a pair of pants I purchased from another family dollar the day before and the young man at the register told me he could not exchange them due to thief in the area. I told him I have my receipt and I just need a bigger size, and the pants were available...
Read full review of Family Dollaremployee complaint/no breaks given
I came aboard as an asst mgr, just as I started the store mgr over 28 yrs left and her asst mgr whom both hired me left after 10 years, I started noticing a lot of unethical stuff going on, employees doing things against policy and it was reported by another employee to the district mgr so far she is still working with me on the schedule, I received no...
Read full review of Family Dollarbought a heater and they won't exchange no return
i bought an heater from the highland California family dollar because it was close to where we were that day and it was already open but i didn't give it a second thought because some times they get open in transit or at the store so i brought it home to my family and the whole unit of the heater gets hot to the touch and i have a 2 year old son and i was afraid he would get hurt so i took the heater back to the family dollar i brought it from and the supervisor told me that they dont do returns or exchanges on open heaters and i explained why i needed to return it and the supervisor was very rude and said she didnt care they dont returns for open i left that store very upset because being a "FAMILY" dollar it seemed like the employees didnt care so i went home thinking that i was stuck with a heater but my mother reminded me that there was an family dollar walking distances from them and they are usually pretty nice their so we took a walk there and when i got there i explained and the supervisor said that she wish she could help but since they were newly on the floor i had to wait for the store manager and i said thank you i will be back the following day for the store manager so i went back to that family dollar the next day because the supervisor told me that he was going to be there at 9 am but when got there they said that the supervisor lied because the store manager wasnt going to be there until the next day so this time instead of having to take my son walking back and forth again i called to talk to the store manager, the assistant manager left me on the phone to go get the store manager but 5 mins later the assistant manager came back on the phone telling me that she talked to the store manager and told him the whole situation and he said that he wont do the return nor the exchange because he would get an lost in the product so now i am stuck with a heater that it took dangerous for my son to use it in the house and now my whole mommy and me friends decided that even though your company is named "FAMILY" dollar you are not so family oriented and that we will explained to other friends and family why we wont shop at your company again I would like this resolved but I do love the prices you have for the stuff I need but I need to protect my family and friends thank you for letting me explain my complaint and to vent and if you please contact me if you can still help
messy store
Walked in 2 people were standing at register talking no customers at registers. As I w the s walking through store there were carts of stock in the way. Shelves looked like things were just thrown on them. Manager was walking around eating a bag of chips. I felt as though she was following me. As I was checking out the associate made a phone call and wa...
Read full review of Family Dollar and 1 commentfood items and broom, chips
My wife brought some items at the store after she pay for her items she told the cashier to hold her bags because she had to do some shopping so when she finish the cashier gave her bags to someone else so we will like a full refund this is the second time this has happened to us we love shopping there but for some reason this has happened the cashier said...
manager smell like marijuana
Yes i walk in to my local family dollar with my son and was walking by the manager name was amanda when my son ask me what that smell and i did not know what to say. The smell was overwhelming she smell like marijuna. It was so embarrassing for me because i did not know what to tell my son. Please if there is some how that you could get in touch with human...
Read full review of Family Dollarstore is ridiculous-see message and photos
Someone from corporate needs to visit the store in collins mississippi-we are a small town and we only have two dollar stores family dollar and a dollar general, I love to shop there but our store is absolutely ridiculous!!! I went in today to pick up some things and could hardly get through the store, literally and this is the way the store looks all the...
discrimination
Last night my daughter experienced a very traumatic encounter at the family dollar store in richmond va. We have lived in this community for all of the majority of our lives and frequently shop at this location. Not anymore since last night!!! My daughter was asked to remove her hood and was denied service for this reason. The store did not publicly display...
Read full review of Family Dollarmanager smell like marijuana
Walk in the store and went up to ask the manager where they keep the make up and thats when i smelled a over powering smell of marijuna and it was coming from the manager. She was short around 5'5" with dark red hair. She told me where to and i just turned around walk out. I felt like how in the world is she a manager at this store. I did not feel comfortable dealing with this situation.
Read full review of Family DollarAbout Family Dollar
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3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Family Dollar. This title should be clear and to the point, giving a snapshot of the problem.
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Mention key areas such as product issues, customer service interactions, store cleanliness, pricing discrepancies, or any other relevant concerns. Include specifics such as dates, locations, and names if possible. If you've had a transaction with the company, detail the transaction, including any receipts or transaction numbers. Clearly explain the nature of the issue, the steps you took to resolve it, and how the company responded. It's important to articulate the personal impact the issue has had on you, whether it be frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue with Family Dollar. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint.
7. Review before submission: Before submitting your complaint, review it carefully to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all relevant details have been included.
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Overview of Family Dollar complaint handling
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Family Dollar contacts
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Family Dollar phone numbers+1 (866) 377-6420+1 (866) 377-6420Click up if you have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have successfully reached Family Dollar by calling +1 (866) 377-6420 phone number Click down if you have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number 0 0 users reported that they have UNsuccessfully reached Family Dollar by calling +1 (866) 377-6420 phone number
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Family Dollar emailspurchasing@familydollar.com100%Confidence score: 100%Supportkrawlins@familydollar.com91%Confidence score: 91%communication
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Family Dollar addressPO Box 1017, Charlotte, Texas, 28201-1017, United States
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Family Dollar social media
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