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Direct Knife Sales

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Direct Knife Sales Customer Service Contacts

204 Lincoln St.
Paola, Kansas
United States - 66071
Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
SatClosed
SunClosed

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Direct Knife Sales Complaints & Reviews

Direct Knife SalesFrank B Stiletto

I can only echo other reviews you've read here.

Getting the knife (Frank B Stiletto) was just fine. However it was broken and dangerous, opening in my pocket. I discovered, same day as delivered, that the catch was broken and started the return process within the allotted time required in the not so friendly return policy. I even offered to exchange it, but they declined. They said that if it was broken they would refund it.

After receiving the knife back, they said it was "perfect" when it obviously was not, and continued arguing that the knife was fine.

I cannot accept a clearly broken and dangerous knife, and the return process has been designed to dis-incentivize returns, so again I have nothing to gain here. I was able to recreate the "misfire" many times and am disappointed that I couldn't keep this knife.

I told the seller that if they resell the knife, the next customer will probably cite the same issue I had and return it. I told them that it would be unsafe for them to resell it as well.

They even charged the 50.00 restock fee, so now I'm out shipping both ways and the 50 bucks.

If the seller wants to contact me to resolve the 50 dollar discrepancy, I'll be happy to update my review and share my honest experience with future buyers.

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