Direct Knife Sales
Reviews and Complaints

I can only echo other reviews you've read here.

Getting the knife (Frank B Stiletto) was just fine. However it was broken and dangerous, opening in my pocket. I discovered, same day as delivered, that the catch was broken and started the return process within the allotted time required in the not so friendly return policy. I even offered to exchange it, but they declined. They said that if it was broken they would refund it.

After receiving the knife back, they said it was "perfect" when it obviously was not, and continued arguing that the knife was fine.

I cannot accept a clearly broken and dangerous knife, and the return process has been designed to dis-incentivize returns, so again I have nothing to gain here. I was able to recreate the "misfire" many times and am disappointed that I couldn't keep this knife.

I told the seller that if they resell the knife, the next customer will probably cite the same issue I had and return it. I told them that it would be unsafe for them to resell it as well.

They even charged the 50.00 restock fee, so now I'm out shipping both ways and the 50 bucks.

If the seller wants to contact me to resolve the 50 dollar discrepancy, I'll be happy to update my review and share my honest experience with future buyers.

Horrible Shady Company. Beware !

I purchased a Knife from Direct Knife Sales online.
I called them to get tracking information and they said that they mailed it to me, which they did not. It was only when I emailed them that I wanted to cancel the order, that they provided tracking. When I received my order, the box was partially open and there was no paper work or warranty information.
The Knife showed wear on the blade and a scratch. I contacted the Direct Knife Sales and explained the problem and that I wanted to return the Knife for a full refund. They emailed me back and said that they don't sell used Knives, and that the Knife I purchase was a "Conversion Knife", what ever that means. This wasn't stated on their website at the time of purchase. The also sent me a link which stated their refund policy. "There is a 25% restocking fee for all non defective returns and we do not return the shipping cost ".

It's cheaper for me just o keep the Knife. I Do Not Recommend this company.

I ordered a knife from Lightning OTF dba Direct Knife Sales April 11th 2016.
I contacted them thru their website 2 weeks later as I had not received my item as of May 3rd 2016.
I received the wrong knife which was addressed to me with another persons invoice enclosed in the package on May 5th 2016.
I have attempted to contact them thru their email and contact info 3 times and have not gotten any response from them.
I have since googled this company and I should have done this before ordering from them and discovered that I am not alone with problems from Direct Knife Sales or Lightning OTF whatever company they want to call themselves.
From what complaints I have read I feel lucky to at least have a knife that works!
As of today I have not received any response from them and at this point
I cant give them a good review.
I however update this if I do get a response from them

I made the mistake of buying from this company, owned and run by Richard Keeton (I don't care if I spelled his name right) and I have ti say it's the worst experience with buying things online that I've ever had. I ordered AND PAYED FOR two knives on Thursday the 10th, didn't hear anything for TWO WHOLE WEEKS, and then got an email from him saying that one of the products I ordered was now out of stock. IT WASN'T OUT OF STOCK WHEN I ORDERED IT DUMBA**. So he sent me a different knife, which didn't even ship until two days later, and then got them and (they're butterfly knives) within the first minute of flipping one of them TWO of the screws fell out, and I almost got badly cut. DO NOT order from this website. I waited 3 WEEKS to get the WRONG thing to have it BREAK. Sorry not sorry for being so mad but I'll never do business with him again.

Same complaint - "Merchandise never received & No reply from vendor". On 09/03/11 Mr. Richard Keeton of Direct Knife Sales (directknifesales.com) received a credit card payment for items ordered on his site. All attempts to contact Mr. Keeton/directknifesales.com have been unsuccessful. I would be extremely hesitant to conduct any type of business transaction with either him or the Direct Knife Sales company.

I bought a knife from direct knife sales months ago i havent gottin it yet i have called and no one will answer the phone or return my phone calls. I have gotten really tired of this it was supposed to be a gift for my son for his birthday and it never showed up i am so disapointed because my son really wanted it and i sent my money out to get this knife and cant afford to by something else right now..Thanks Direct Knife Sales for ruining my sons birthday...

As per their shipping policy: "most orders are sent out within 24-72 hours of payment. All orders take about a week to get".

I think the lack of a physical address should have been a clue.

We ordered 2 orders of knives on August 3rd. On August 6th we received an email 'order completed'. No shipping or tracking info.
On August 17th, after a few attempts to reach them - no one answers the phone during business hours, it's only a voice mail box - inquiring about our order, we were informed that they would 'check into it'.
On Monday, August 23rd we still had received no information about our orders or the orders so I left a detailed message canceling the orders (I included the order numbers in my message.) I requested a confirmation of the cancellation within 24 hours or I would file a chargeback through the credit card company.
The next day we received a shipment notification. Note we ordered on August 3rd and exactly 3 weeks later they decide to ship, without any communication with us, the customers regarding the delay from their promised 24-72 hour shipping policy.
I sent an email saying that there would be no one to accept delivery and the orders would be returned to them. If they do not issue a prompt refund, I will file a chargeback. 2 business days later and still no reply from them to that email.

Note: credit card companies are very sympathetic to the customer and it creates a bad record for the merchant to have chargebacks - enough chargebacks can cause the merchant to lose their merchant account for that credit card.

I purchased a knife from these people on Jan-11/2010.I have not recieved it yet.I am in Canada but have never had a problem with either Canadian or Us postal delivery.I have made several(lots) of purchases this way and always received my merchandise.I tried phoning them and no reply, all I got was an answering machine.I e-Mailed them inquiring if they had indeed shipped it and same thing!No reply!The total for the order was $54.99 and I would like at least for them to ship me another knife, or a refund.I am [protected]@Cogeco.ca, or I can be reached at [protected].Thank you.

I purchased a butterfly knife from Direct Knife Sales, which is apparently owned and operated by Richard Keeton, to give to my son as a birthday present. After my son received it, he told me it is defective. Mr. Keeton refused to allow me to return or exchange it, citing the company's five-day return policy, which is buried in their shipping terms page.

That page on their web site also says, 'we check our knives before they go out the door for imperfections. We do guarantee our knives. if you have any problems with them just let us know and we will fix the problem.'

They must not have checked this knife, or at least not well enough to discover the problem, and they certainly did NOT fix the problem. Here are the email exchanges over this:

9/3/08:
Richard,
Hi, we bought this butterfly knife as a birthday gift for our son. He tells us that it is defective (the blade sticks in one of the handles, exposing the sharp side of the blade, and not moving freely out of that handle, making it dangerous for the type of tricks or exercises he likes to do.

Can we return it for another knife? He says he'd also prefer one with a shorter blade, like 3.5 or 4 inches.
Thanks.
Brent

9/4/08:
our return policy is that you can return your knife as long as its within 5 days of you recieving it. thank you

9/4/08:
Well, it has obviously been more than five days, since we bought it well in advance of our son's birthday.
Are you saying we're out of luck even though you shipped us a defective knive?

It's not a case of just changing our mind. You'd be able to see the problem with this one right away, and we'd be willing to trade for a different one.
Brent

9/5/08:
if its past 5 days of you receiving it, then we cannot help you on that. you should have known within those 5 days if it was good or not. we have to keep our policy for everyone not just the few. thank you

9/5/08:
Richard,
You set the policy, and the fact that you set your policy with such an arbitrarily short return deadline (far shorter than any reasonable retail standard), even in cases of defective merchandise, obviously allows you to sell defective merchandise, keep the money, and then tell the innocent customer/victim, 'Oh, I'm so sorry, that's just our policy.'

Practices like that are what give online merchants a bad name, and it says a lot about your character.

Brent
Denver, Colorado
U.S.A.

Placed an order in January. After six weeks, I received the wrong products. When I went on-line to view my order, it had been deleted, a practice, they said, was done every three months. They gold me to return the merchandise and would re-ship and compensate me for the shipping. That day, they went up on the price of my original product, refused to pay for my return shipping, and charged me a restocking fee. Sent several emails and made calls, which no one answered. Finally received a refund, but they deducted the original shipping charges, plus charged me a restocking fee on the knives that I did not order. Since they deleted my original order information, I could not confirm it. It appears, by looking at their "out of stock" items, that the company is going out of business and are trying to unload their unwanted stock on customers.