Menu
Etihad Airways
Etihad Airways Customer Service Phone, Email, Contacts

Etihad Airways
reviews & complaints

www.etihad.com
www.etihad.com

Learn how the rating is calculated

3.8 1402 Reviews

Etihad Airways Complaints Summary

973 Resolved
429 Unresolved
Our verdict: With a good resolution rate, Etihad Airways generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
Etihad Airways has claimed their business profile
Get notifications about new complaints and reviews of Etihad Airways. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Etihad Airways reviews & complaints 1402

Sort by:

Newest Etihad Airways reviews & complaints

ComplaintsBoard
G
10:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways poor flight services and customer care services

I have booked tickets from Dublin to Mumbai (India) via Frankfurt via Abu Dhabi .
The flight was delayed from Dublin to Frankfurt and unfortunately the connecting flight to Abu Dhabi was departed. I had to wait for nearly 4 hours just outside the immigration gate in Frankfurt as there was no response from the ethihad airlines . Later a employee from ethihad service came and handed over the ticket which was already booked without asking about what class we prefer and above all they booked a hotel for overnight stay which refrained from dropping me back to airport before check in for 7:20 flight in the morning ...and for GOD sake I had to stay in the airport whole night just to make sure I won't miss the flight .. Ridiculous service where you are suppose to take care of helping the customer to reach the airport on time ... the employee who came for help had no idea what to do and was not even ready to send an e ticket via mail.. juz left the airport at 1 am in the morning without revealing his name or contact details .. very poor services ... no customer care officials available at Frankfurt for ethihad airlines and the most disappointing fact is they booked a hotel which was of no use ...I need a compensation for this as well...
I have submitted necessary forms for re claim of my ticket and hope I would be getting my reclaim approved or else I have to approach the higher officials for this matter.. no food services provided ... and was just left in the airport overnight waiting for the flight ...
Worst experience ever!

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
Y
11:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways flight cancelled

My wife and 3 kids (including a baby) were travelling from Dammam (DMM) to Toronto (YYZ) connecting in Abu Dhabi (AUH) on June 30, 2019. Booking reference CGQCRX, last name Alzayer.

My family flew from Dammam to Abu Dhabi. In Abu Dhabi they were told they cannot board the second plane to Toronto because it is "over capacity". My wife was left stranded in the airport chasing agents to find a solution. After few hours they told her they will board her in a plane to Toronto through Frankfort.

I find it unacceptable for this to happen to a family with a confirmed booking. Despite this, my wife was ok to endure an additional stop if her seat was upgraded to business, which was denied by the agent. I know they were provided for a hotel stay but this is still does not satisfy us.

Desirable resolution: Free upgrade to business in our next flight from Toronto to Dammam.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
1:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways delay in getting checked in baggage

Dear sir,
On 25th June 2019 we are arrived from o r d Chicago at 3.00AM at the Indira Gandhi international airport New Delhi by Etihad Airways flight EY218. The ground staff told us that the 3:00 baggages have not been arrived with the flight and they asked us to file a complaint form at near gate 9 of the airport, we filed the complaint with the ground staff and they informed us that the packages will arrive at the 8 o'clock flight and we came back home in Gurgaon on arrival at Gurgaon we found that the keys to our house were in the the baggages so we called the ground staff at 9:41 a.m. to tell them that the keys are in the packages and they are are to hand over as their baggages as soon as possible and they are at this they told me to call call after an hour after 1 hour. I made nine calls which were unattended by the ground staff. At 1053 a.m. I got a call from them that the baggages have arrived and will be delivered after customs clearance and ask me to check after 1 hour after that I made lot of calls which were unattended by the ground staff and I was fed up and literally standard outside my house waiting for the packages even I made it trip to the airport and call the ground staff but the call was not answered by them so I had to come back to Gurgaon. At 5.47PM the baggages were handed over to me I have been gone through tremendous inconvenience and agony with my wife being a senior citizen this is not good for the the ground staff who did not answered my calls I had made lot of calls the proof of which is enclosed herewith I request Etihad Airways to compensate my I trouble of standing from 5 a.m. to 6 p.m. outside my house waiting for the baggages and the ground staff did not answer any of my calls till then. I am enclosing my boarding pass and baggage receipts herewith. Also find the call records.
Please do the needful at the earliest.
Thank you
Sai Prasad fnu
[protected]

Read full review of Etihad Airways
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
R
7:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways etihad airways - guest relations [rqid:718046]

Dear sir
I am so sick of complaining that sometimes word does not reach to your service department.
My wife was travelling from manchester to dubai and connected flight to ahedabad, please look at the case number as an attachment is not accepting by your system, as yet no response.
The incidence happened on the 10th june 2019, ticket reference number is etxesz
Case reference resolver ref. Number is 6897272, the issue is still outstanding and escalated yet no confirmation from your guest team as we are guest members too.

Read full review of Etihad Airways
Update by Rajni Somaiy
Jul 09, 2019 7:16 am EDT

Dear Sir,
I appreciate your time and effort but, do feel that the issue remains unsolved.I am with regret not satisfied with your investigation on the matter. I have raised the issue very recently again to the complaint handler her name is Cynthia Gikonyo, She has not looked in to the matter in detail. I am also concern about the way the issue is brushed aside. The issue remains to be investigated as I am more certain that it was your fault that I am being overcharged and seating arrangements was also an error on your part as, there was seats numbers from Manchester to Abu Dhabi but no seat numbers for connected flight. I would be grateful for your assistance in this matter.
Many Thanks
Rajni Somaiya

Update by Rajni Somaiy
Jun 30, 2019 6:14 am EDT

I have already made a complaint in regards with seat arrangements.
As in my previous communication that has mentioned that my case is being looked at.
I have received a response and do feel that it is not been investigated and simply brushed off under the carpet.
As per your response you have simply mentioned what your service is about, the point is that the issue relates to the charges that are unfair, it is all fine to say what you adhere to prior to opening the check in service counter, it is all to do with your text book arrangement to what you are program to do but is it physically done? We do take care of what we do when there are criteria to be followed and we did follow, as much as you say that the scale is checked, I have done all that was humanly possible to follow and checked three times, I made a comment to the second caller about the weights too, so the charges are incorrect.The other issue related to seat arrangements were followed in correct manner, the seat were given by Maria is also correct, She booked both flights to destination, so why there was a booking from Manchester to Adu Dabhi and no seat booking from Abu dabhi to Ahemdabad. I gave you the seat booked yet, when we went to Manchester she had no connected flight seats booking, this is your error that has created inconvenience to customer, why Lazar made a comment that I shall contact technical department and mentioned to them, that gave away the area of concern. It is your system I followed, you gave us that rights to contact within 30 hours to arrange seating arrangement yet you are making comments without investigation. I am in understanding that you have call logged so check the log.I am sorry but I remain unsatisfied fell that I am being treated like illiterate person.
Many thanks RAJNI SOMAIYA

Update by Rajni Somaiy
Jun 30, 2019 3:04 pm EDT

Please read in this context, I quoted a name of the person Lazar it was Zohran with whom I spoke to and he was the last person I spoke. Initially I rung for seat booking arrangement, I spoke to Maria on the 9TH June 2019 at 15.10, there after I spoke to Lazar on the 19th June 2019 10.13 am to confirm hand luggage size dimension and also mentioned the weight of the baggage of all three bags. My request in to follow this date and time scale to check your log for investigation.
Many thanks
Rajni Somaiya

Update by Rajni Somaiy
Jun 27, 2019 9:29 am EDT

Hi Nic
Thank you very much for your update much appreciated
many thanks Regards
Rajni Somaiya

Hide full review
ComplaintsBoard
M
8:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways cabin bag being exchanged with some other passenger

Hi, yesterday I, along with my husband and daughter had boarded Etihad airways flight from Madrid Spain which had a layover at Abu Dhabi from where we took another flight to Delhi India flight no EY218. since we had a lay over period at Abu Dhabi we purchased few items from the duty free worth 488 .41 euros along with which we got an american tourister back free. In the flight our seat numbers were 25 D, E, G but since the cabin baggage area was full the air hostess made us keep our baggage at 20 D, E, G asile but due to some reason she shifted the bag to 19 or 20 A, B, C asile which she informed us when we went to pick our bag on landing but due to some confusion by the air hostess our bag was exchanged with some other passenger who also had the same kind of american tourister bag from duty free. Would request you to please help us get our baggage traced. Thank you

Read full review of Etihad Airways
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
8:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways service failure

Ticket # [protected], flt fr Ccj To Ruh via Auh on 11th Jun '19.
Traveler's name: Zenusha Hafeez Edathodu, Canadian.

The traveler is my daughter.
Along with me, she was supposed to travel to Ruh on the 11th Jun from Calicut.
Zenusha was holding a multiple entry visa to Saudi.
And this visa was issued on 30th Nov '18
Your staff at Calicut airport didn't allow my daughter to board/fly saying that the visa had expired (passed 6 months validity)
When i told that the validity clock starts clicking from the date of the traveler first arriving in Saudi (i showed them the first arrival date of Jan 30th '19 stamped in the passport by Saudi immigration)they hesitated & said that they need to check with Etihad Auh. Accordingly, the supervisor sent an email to Etihad Abu Dhabi attaching the copy of the visa.
A reply was immediately received saying that the visa has expired & the passenger cannot travel.
I requested your team to check further with Saudi immigration but they refused
We came all the way from Kannur by taxi to Kozhikode (100 kms away)to take the flight.
I want to tell you that the visa was valid & that the validity is calculated FROM THE DATE OF FIRST ARRIVAL & NOT FROM THE DATE OF STAMPING.
The ignorance & arrogance of Etihad Airways has caused a lot of inconvenience, trouble & additional expenses.
Zenusha had to get her UK visa stamped in Ruh to travel to UK to continue her studies in medicine. Before stamping the UK visa she has to renew her Canadian passport in Ruh which takes atleast a month.
After being refused to fly, she had to take another taxi to go back to Kannur.
We lost the money for the Etihad return ticket as well.
I did not want to take another chance with airline officials, so made a fresh visit visa application & this has to be stamped from Bombay...she is still waiting for the visa to be stamped.
God only knows when she will arrive in Ruh, get her passport renewed & get the UK visa stamped to join her course.

Please look into the matter and do what is necessary not only for Zenusha Edathodu, but no one else should go through this trauma. We the parents are in Riyadh now and she is staying with relatives and not a very ideal situation.
I would like a response from you at the earliest.
Thanking you
Abdul Hafeez TTP (father)

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
8:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways non compassionately

Dear sir /madam
I would like to make an offical complaint about my situation with Etihad. Please note I have started this action and I have Ref no 718882.
My name is George Abouhamad and I had booking to travel to Lebanon from Sydney on the 18th of June my booking ref zknopq. Unfortunately I had to adjourn my flight .
On midnight of the 17th of June, intruders came to my house and put gun to my head and demanded I open the safe for them and stole all my money, jewellery documents and my passport. I have a police report for this event. Due to this unfortunate and traumatising event, my wife and I were unable to fly on the scheduled date and are currently in the process of obtaining new passport before I can rebook my flight. My wife and I are travelling business class, and I have another 18 people of my family booked with Etihad to travel to Lebanon as we have family event to attend, and I can provide you with all their booking details if required .
My issue with Etihad is, when I called my travel agent with whom I booked our tickets to alert them as to what has happened (Merrylands travel), he said that Etihad are insisting for you to pay an additional cost of almost $11, 000 dollars to be able to book second flight. We tried calling ourselves and the phone support staff were really unhelpful in guiding us to navigate this difficult situation.
Etihad didn't show any compassion towards us and insisted on full charges although it wasn't our choice to cancel our flight as we were forced to .
I am disappointed with the way the Sydney Etihad office handled this issue and not showing any support or loyality to their customers . Our family have been loyal customers with Etihad for a very long time.
I believe such huge organisation like yours should support their travellers due to the circumstances and support their loyal travellers.
Our community is very large and I don't think Etihad wants the bad puplicity in our community or social media.
I would like you to consider our situation and I hope to receive some support from your well respected organisation.
I expecting to have my passport today or the latest on Monday the 24 th June before I rebook my flight .
Please email back and let me know your thoughts on this matter or call me +61 [protected]
Thank you for your assistance in this matter .
Regards
George Abouhamad

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
12:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways pre ordered gluten free meal

Flight no 0485 BNE to AUH 16th june.
Flight no 0091 AUH to ATH 19th june
A gluten free meal was ordered but none supplied. A 14 hour & 5 hour flight with a banana only.
0091 i asked if a gluten free meal was ordered & she said yes. When meal time came there was nothing.
When i go onto my booking on etihad site it says gluten free.
Flight 0090 06/02/2019 &
0484 07/05/2019 also need a gluten free meal. Can you please make sure this is taken care of.
Contact [protected]@gmail.com
[protected] to verify this please.
Vicky Kendall
Social media will be hearing of this so if dietary requirements for health reasons it can be checked

Read full review of Etihad Airways
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
C
4:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways food not provided

Feedback: date 27/5/19 flight number = ey 074 pnr number = crnaju seat number = 32a 32b 32c zone=3 name= arnav modi, chintan modi, hemangi modi we were travelling from ahmedabad-abudhabi-paris nad return from zurich-abudhabi-ahmedabad

bitter experience of male attendant

in flight services when there is clearly mantion that asian veg meal, crew member force me to eat non-veg meal (lamb, rice) how pathetic to even ask to pure veg person he told that we dont have any veg meal left so you should eat nonveg meal, sorry we dont have any veg meal left, dont argu with us, if you still going on in this it would be not good for you otherwise situation will be same, i will not serve you, how wrost service is this, when you have mantion in ticket for asian veg meal and you refuse to serve it, you must reserve it for such prefranced passengers, and than aftr serving if it is left you can serve it to any other passenfers that male crew member is very rude to us and he want to serve nonveg meal any how, his tone was not at all in manner, he was arrogant after certain conversation he manage us only 2 veg meal but we are 3 people agin he fail to serve us veg meal, my kid was enough hungry as we left hotel at 8.30 am in morning, somehow we 3 manage to eat from two of that meal after serving us, he never come to us even ask for water or juice or something else he never appologise to us after such inncident we travelled usa, hongkong-china-singapour-thailand-malysia, dubai, africa, australia we took different airlines in our country and worldwide at different time but we never suffered like, it was wrost flight service, next time we don't even think for etihad thanks for serving us wrost

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
12:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways confirmed booking but seat not allotted

I had a confirmed booking for EY308 and connecting EY228 but airline made harassment and delay to me and changed my flight from EY228 to EY210 saying that the flight is full. Which resulted me nearly 8 hours delay and I wasn't being provided any lounge or hotel for rest for that period even i missed my further connecting flight. So by traveling with Etihad airways resulted me physical and mental stress along with time and money loss. I am forced to asked Etihad Airways top management that once you are getting asked payment from customers then why you can't provide relevant services? Is that means lack of serviceability and efficiency of management and or only cheating policy to make money. Hadn't even a bit expected this kind of experience to be faced ever in UAE's National airlines.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
H
11:10 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways breaking my luggage

i and samira fly from AUH to Zurich on the 7 jun 2019 flight number EY73 on business class. once we reached Zurich we found our luggage broken they and they don't care of keeping our luggage in safe area as it in business ( Priority ). i really so upset about it.. i need someone to contact me by etihad ands love my issue please.
my name is Hamad Al Dhaheri my contact number is [protected]

Read full review of Etihad Airways
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
7:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways reservation

For a 9:15am flight of 4th June 2019 i was at the aiport at 5:00 am and tried to checked in and the staff dint allow me
Officially the check in time is 2hrs before the flight and i was way before it but wasnt allowed to check in as per them the flight was full (how can it be full when i bought the ticket a month and half back) one seat was broken and due to safety reasons they cant allow me to board (if the seat is broken then how can they fly like that? Isnt it a safety issue in air?)

When i insisted that i have to reach mumbai on urgent basis they offered me a connecting from abu dhabi to Hyderabad, India and from there to Mumbai, India and few dollers voucher to cover up their pathetic service (which is actually the over booking of the flights) Connecting flight took almost 16-18hrs for whereas i had booked a direct flight earlier.

To my surprise they offered the same thing to 4 other passengers (only if one seat was broken and they cant board a person on it because of safety issues then how can there be so many people with the same issue?)

They had actually taken over booking on flights and they were forcing us to take alternate options which they were offering. I dont expect such pathetic service from such a big brand. Before doing such manupulations they shloud atleast think abt what they stand for.
reservation code was MBVUTM for the Flight Number EY 208, Date of Travel 04 June 2019, Guest Number [protected]

Read full review of Etihad Airways
Update by AhmedRazaAnsari
Jun 14, 2019 7:58 am EDT

***Reservation code was MBVUTM for the Flight Number EY 208, Date of Travel 04 June 2019 ***
For Etihad Airway's a 9:15am flight (Flight no. )of 4th June 2019 i was at the airport at 5:00 am and tried to check in but to my surprise the Etihad staff did not allow me to check in

Officially the check in time is approx 2 hours before the flight and i was way before it but wasnt allowed to because as per the ground staff of ETIHAD Airways the aircraft was full and one seat was broken, due to safety reasons they cant allow me to board plane ((how can it be full when i bought the ticket a month and half back? if the seat was broken then how can they fly like that? Isnt it a safety issue in air?)

When i insisted that i have to reach mumbai on urgent basis they offered me a connecting from abu dhabi to Hyderabad, India and from there to Mumbai, India and few dollars voucher to cover up their pathetic service and to repair the damage which they have already done to their brand image by over booking the flights

Connecting flight took almost 16-18 hours for whereas i had booked a direct flight earlier. (Direct flight was costlier compared to the flight and voucher they were offering me to let go the issue BUT here the issue is not about the money its about how they were taking advantage of the situation by taking over bookings on high prices and not realising the urgency for the person to reach his or her destination)

To my surprise they offered the same thing to 4 other passengers giving the same excuse (only if one seat was broken and they can't board a person on it because of safety issues then how can there be so many broken seats and they were still ok to fly like that?)

They had actually taken over booking on flights and they were forcing us to take alternate options which they were offering. I don't expect such pathetic service from such a big brand. Before doing such manipulations they should at least think about what they stand for.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
3:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways qvlrrr reservation booking

13th June 2019: 700am

I call Customers service for request change my flight on date 17th to 16th June 2019 from Abu Dhabi to Singapore

Customers service change for me as per request date 17th to 16th with charges 930aed.

Customers service send confirmation booking to my personal email address.

I received email and check, date request is 15th, I request 16th.

From 700am until 2300pm, I call many times to customers service and they said my issue already submitted for investigation department and they said i can get answer 30mintues from investigation department but I waiting until night and still not received any answer.

I very upset about Etihad Service because I'm platinum members Etihad Airways.

Please please solved my problem before flight dates 16th June 2019

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
6:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways customer care taking

I hard hold for 12:00hours but they have not even provede tea or lunch or hotel in abudhabi i have talked 3time but they have not even replyed well sending me with defrent pepole some one asked over phone call is indian nationaly or American that mean American can get but indian can't front of me one American hard hold for 8:00hours he got Each and every think but i did not got any think I have atteched my bording pass & extra Bag payment Document

Read full review of Etihad Airways
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
D
5:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways my travel from abu-dhabi to washington, dc (ahmed c. megri)

Hello!
My travel from Abu Dhabi to Washington, DC (June 2nd, 2019, at 10:30, Etihad 131) was delayed by 24 hours. This was not my fault. The reason is that your flight from Jeddah to Abu-Dhabi (Etihad 314) was delayed.
My name is Dr. AC Megri and I am a professor and professional working in the area of Architectural Engineering. The delay makes me missing important meetings at Washington, DC and also financial losses because of my hotels, and car reservation (see below). As well, when I reached Washington, my luggage was damaged (see below the receipts of repair). I request reimbursement of $244.96

Read full review of Etihad Airways
View 0 more photos
Update by Dr. Ahmed Cherif Megri
Jun 12, 2019 5:58 pm EDT

Name: Dr. AC Megri
Address: 714 Number Ten way oak-ridge, 27310 NC
Phone: +[protected]

Hello!
My travel from Abu Dhabi to Washington, DC (June 2nd, 2019, at 10:30, Etihad 131) was delayed by 24 hours. This was not my fault. The reason is that your flight from Jeddah to Abu-Dhabi (Etihad 314) was delayed.
My name is Dr. AC Megri and I am a professor and professional working in the area of Architectural Engineering. The delay makes me missing important meetings at Washington, DC and also financial losses because of my hotels, and car reservation (see below). As well, when I reached Washington, my luggage was damaged (see below the receipts of repair). I request reimbursement of $244.96

Amount requested for reimbursement

1) Luggage damaged (see pictures) and fees: $72.58
2) Hotel reservation: $68.30
3) Car reservation: $104.08
Total: $244.96

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
8:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways lost cabin bag

I travelled from Hyd India to Chicago ORD on June 6th
While picking her baggage's she forgot her carry on at the baggage belt carousel .
I tried speaking with Etjihad counter at the airport and they said they did not found any Bag .
I'm sure I left it at the carousel I tried to speak with the police department at the airport and also with the lost and found department of Chicago and customers department
Every one says that ethihad should have the information and ethihad is is irresponsible.
Please help us find it .
You can reach me on [protected]
I attached the ticket and sample photo of the bag

Read full review of Etihad Airways
View 0 more photos
Update by Sridhar1211
Jun 12, 2019 1:01 pm EDT

I spoke with the Airport authority and every one says that since it has Ethihad Tag on it and if we miss the baggage at Carousel then they would send that to etihad desk .

Hide full review
ComplaintsBoard
L
2:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etihad Airways meal preference

I have booked flight to LHR last week that departing from Abu Dhabi at 02pm and requested vegetarian meal. I called the Contact Centre 36hrs before the flight and it was confirmed. Went onboard and was no meal ordered for me. Stayed 9hrs inflight without eating. While crew tried to help and provided me with some fruits, this was not what I expected from such big airline.

Read full review of Etihad Airways
Hide full review
ComplaintsBoard
B
7:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways ticketing and rebooking

i used to fly with etihad airways because they have a very good reputation until this unfortunate incident happened. my flight was scheduled june 9, 1:55am. i arrived at muscat international airport 4 hrs earlier and first thing i did was to check the status of my boarding gate and still was closed that time so i decided to sit near the electronic board so i can monitor the status every 5 minutes.it was 1am and i was worried because my flight was not yet shown on the board so i decided to inquire and they told me to inquire on the airline service desk. my flight was EY 5203 operated by oman air (as shown on my e-ticket) bound to abu dhabi. they told me i already missed my flight. i asked them how come i missed my flight because i was checking on the board every 5 mins and my flight EY5203 was not shown. they said it was actually stated on the ticket that it is operated by oman air but it was not stated on my ticket which flight number i have to take.since i already missed my flight i asked them to booked me on the next flight to abu dhabi and i have to pay additional fees including penalty for a no-show. i went to oman air ticketing office to rebook my flight but they said they can't book me because i bought the ticket online in etihad website. they told me to call etihad call center for my concerns and rebooking. i was already losing my patience that time so i decided to ask help from the information counter in the airport and good thing the lady was very nice to me and she called etihad call center and voice out my concern. after a long conversation on the phone, the lady told me if i am willing to pay 300ro for my rebooking. that was the biggest surprised i received my entire life. i was not expecting that much considering its only my outbound flight i have to rebook. because i don't have that much cash on my wallet, i called my friend and it was already 3am (i wasn't expecting him to be awake that time). i begged for him to send me some cash and i explained to him what happened to me in the airport. he was a gift from heaven and he sent the money online on my account. they booked me on the next flight and unfortunately it was the following day 11:45pm (it was 4am that time i finished my rebooking). i was so exhausted and depressed but i managed to calm myself..then i called my family back home(they were already on their way to the airport by that time) and informed them that i missed my flight and i gave them my new flight itinerary. i called my friend in muscat who happened to have a car and i begged him to come and pick me up in the airport (he was already sleeping when i called him). when i arrived in my friend's house i can't sleep because of what i've been through. i didn't received any compensation from the airline from the troubles i had with them. the voice from the call center was not even apologetic and one of them even hang-up the phone while i was negotiating for my ticket.i won't forget this experience i had with the airline. it was a painful lesson to me as well and surely it won't happened again because i will never fly with them again. a written apology is enough for me..

Read full review of Etihad Airways
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
8:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways flight cancellation

It's extremely disappointing the way flight was handled. Once we got into the plane and we waiting for the take of, suddenly we got informed that the there is some technical issues and they have to switch off the power. All of us had to sit with no a/c under +30 digress temperature in plane. It lasted for almost 3 hours, and they were switching on and off the electricity. Some of the people had to ask for medical assistance as it extremely hard to sit with no oxygen.
Later on, we got informed that we need to step out from the flight ( on the same time no one confirm the cancellation of the flight).
We had to wait in the airport terminal for 6 hours more to get the final decision that the flight is cancelled.
Keeping us waiting we got served with chocolates and water which was already ridiculous, and after all we got COLD food from the plane itself.
The person who was handling the complaint, first of all, was not the direct representative from the Etihad airways and was closing his name tag, as some people tried to take a picture of his name. Looking into the brand and trust wise to the airways, this is not acceptable from such a brand.
So waiting I have missed the important meeting due to the flight cancellation and it lead me to a lot of troubles next. I hope the Etihad airways could make sure that the flights are working and in good condition before they let people to get into the flight. However, i wouldn't recommend taking Etihad any longer

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
4:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Etihad Airways has left an official reply on this complaint.

Etihad Airways etihad flight delayed 8hrs then cancelled, no compensation offered

On the 30th of May I was going to fly with Etihad from Moscow (EY68) to Sydney with a stopover in Abu Dhabi. After 8 hours delay the flight was cancelled. I have missed my connecting flight and had to purchase another ticket with another company at the last moment with a significant extra charge for the last minute booking. I am highly unsatisfied with how the situation was handled. Passengers boarded the plane and had to wait inside for 4 hours with no air-conditioning or ventilation with a 30 degree heat outside. Because of the heat some passengers requested medical help. I was carrying personal use medication worth of 6000$ on board that has to be refrigerated (fridge was not provided on board), the crew only offered one bag of dry ice which did not help much. After waiting inside the plane passengers were asked to leave the plane and wait more in the airport. The crew did no provide any information on how long we would have to wait, we did not even receive a food voucher, all we got offered were some candies and water! Are you kidding me, we were stuck in he plane for hours and you didn't even offer food?
I had to claim a refund through the Etihad contact centre (in UAE) but had to call three times in order to get help, seems like some operators don't know how to handle refunds. In the end after my refund was confirmed over the phone talk I have asked to send me a confirmation over email, but I have not received any confirming email. I was also not offered any compensation for a lost day of my life.

Read full review of Etihad Airways
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

Etihad Airways In-depth Review

Overall Rating: Etihad Airways is a top-notch airline that consistently delivers an exceptional travel experience.

Flight Experience: From takeoff to landing, Etihad Airways provides a smooth and comfortable flight experience.

Customer Service: Etihad Airways' customer service is outstanding, with friendly and attentive staff who go above and beyond to meet passengers' needs.

Booking Process: The booking process with Etihad Airways is seamless and user-friendly, making it easy to plan and book your flights.

In-Flight Entertainment: Etihad Airways offers a wide range of entertainment options, including movies, TV shows, music, and games, ensuring a pleasant journey for all passengers.

Seat Comfort: The seats on Etihad Airways are spacious and comfortable, providing ample legroom and adjustable features for a relaxing flight.

Food and Beverage: Etihad Airways serves delicious and diverse meals, catering to different dietary preferences and ensuring a satisfying dining experience in the sky.

Baggage Handling: Etihad Airways handles baggage with care and efficiency, ensuring that passengers' belongings arrive safely and on time.

On-Time Performance: Etihad Airways has a strong track record of punctuality, ensuring that flights depart and arrive on schedule.

Loyalty Program: Etihad Airways' loyalty program offers great benefits and rewards for frequent flyers, making it worthwhile to choose this airline for your travels.

Value for Money: With its exceptional service and amenities, Etihad Airways offers great value for money, ensuring a worthwhile investment in your travel experience.

Safety Measures: Etihad Airways prioritizes passenger safety, implementing rigorous safety measures and protocols to ensure a secure journey.

Destinations and Routes: Etihad Airways offers an extensive network of destinations and routes, connecting travelers to various parts of the world.

Sustainability Initiatives: Etihad Airways is committed to sustainability, implementing initiatives to reduce its environmental impact and promote responsible travel.

Accessibility for Passengers with Disabilities: Etihad Airways provides excellent accessibility services for passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Business Class Experience: Etihad Airways' business class experience is luxurious and refined, with premium amenities and services that cater to the needs of business travelers.

Economy Class Experience: Even in economy class, Etihad Airways provides a comfortable and enjoyable travel experience, with amenities and services that exceed expectations.

First Class Experience: Etihad Airways' first class experience is unparalleled, offering the utmost in luxury, privacy, and personalized service.

Lounge Facilities: Etihad Airways' lounge facilities are elegant and well-appointed, providing a relaxing and comfortable environment for passengers to unwind before their flights.

Airport Services: Etihad Airways' airport services are efficient and convenient, ensuring a seamless travel experience from check-in to boarding.

Special Assistance Services: Etihad Airways offers excellent special assistance services, catering to the needs of passengers with special requirements and ensuring a smooth journey for all.

Frequent Flyer Benefits: Etihad Airways' frequent flyer program offers a range of benefits and rewards, including priority boarding, lounge access, and exclusive discounts.

Complaints and Issue Resolution: Etihad Airways takes customer feedback seriously and has a dedicated team to address and resolve any complaints or issues that may arise.

Partnerships and Alliances: Etihad Airways has established partnerships and alliances with other airlines, allowing passengers to enjoy seamless connections and expanded travel options.

Corporate Social Responsibility: Etihad Airways is committed to corporate social responsibility, actively engaging in initiatives that benefit local communities and promote sustainable development.

Online Experience: Etihad Airways' online experience is user-friendly and intuitive, allowing passengers to easily manage their bookings, check-in online, and access important travel information.

Mobile App Experience: Etihad Airways' mobile app provides a convenient and seamless travel experience, allowing passengers to access their bookings, receive real-time updates, and access exclusive offers.

Travel Insurance Options: Etihad Airways offers comprehensive travel insurance options, providing peace of mind and protection for unexpected events during your journey.

Additional Services and Amenities: Etihad Airways offers a range of additional services and amenities, including chauffeur services, airport transfers, and pre-ordering of duty-free items.

Future Plans and Innovations: Etihad Airways is constantly innovating and exploring new ways to enhance the travel experience, with exciting plans for the future that will further elevate the airline's offerings.

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Etihad Airways customer service

Phone numbers

+1 (800) 266-7883 +44 345 608 1225 More phone numbers

Website

www.etihad.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Etihad Airways?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Etihad Airways Customer Service. Initial Etihad Airways complaints should be directed to their team directly. You can find contact details for Etihad Airways above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Etihad Airways. Discuss the issues you have had with Etihad Airways and work with their customer service team to find a resolution.