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Etihad Airways
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1172 complaints
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12:07 pm
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Etihad Airways - visa sponsorship, ticket, weight, food!!!

Etihad Airways was very kind to get me a visa in less than 2 hrs, but here's what happened. I had a ticket from Toronto bound to Abu Dhabi (Direct) 14 May, 2018, and Abu Dhabi-Toronto on the 17th of June, 2018. The statement on your website stated that the multiple visa was valid for 60 days but did not mention that I needed to exit on the 13th of May 2018 in any way. Despite the multiple entry visa that cost a fortune, we had to reapply for a new visa for me to exit and enter the country again as I had a trip scheduled in between to Beirut. The point is, you should at least alert your customers before making them pay triple the amount of money for their trip, especially that you are the sponsors and you knew this was going to happen! The customer service on the phone mentioned that later too! We work hard to make money people, just don't rip us off intentionally! Also, it is ridiculous that you make people pull out their luggage, with all the stress they are going thru, for 800g extra in a bag especially when the flight ends up empty! That is not only unethical, but you lost a customer who was once loyal forever. I am very disappointed from your service (so is my family) and would not trust to have my life in control by people who did not demonstrate that they are capable to manage a simple ethical customer oriented service on the ground! Not only is your service free falling, your food is crap! Budget airlines have better food options than yours. If you wish to know more details I have all the documents ready for you to have a look and take corrective actions if you care.

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8:10 am
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Etihad Airways - I forgot a duty free bag on the plane

I was travelling from abu dhabi to cairo on flight number EY 653 on 6 july 2018 and i forget a duty free bag with 2 alcohol bottles .. i tried to call all your numbers but i can't reach anyone please help i called your office in UAE and the office here in Egypt and they give me an email to contact i sent 3 emails and no replies please help as soon as possible

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7:22 am
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Etihad Airways - tickets cancel

Dear Team. This is unprofessional way to deal with the customer without any alternative option to cancel my ticket. Which results to me a losses of time and money to reschedule every thing and date...😡 Now almost 4 week still I have not received my amount.ever time I called customers care only one answer you will receive amount in two day. I highly...

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9:26 pm
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Etihad Airways - baggage misplaced

My parents travelled from Kochi to Calgary under the same booking.. Kochi to Abu Dhabi ( EY 283), Abu Dhabi to Toronto ( EY 141) and Toronto to Calgary ( AC 143) . We did not receive checked in baggage at Calgary.. We were told the baggage would be required to be collected only in Calgary at the ticketing counter at Kochi operated by Etihad ... After contacting baggage services of Air Canada in Calgary ; we were told that they have not received the baggage yet in Toronto from Etihad ... My parents medications and walking aids were in the baggage ... Please do the needful urgently

Baggage details : 0607 EY837289 ; 0607 EY837288

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5:29 am
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Etihad Airways - airlines delay

my itinerary was as follows...
name.. gautam kumar mohan
airline booking no nbodny
ticket no...6075155085727
ey0016 manchester uk to abu dhabi
ey0218 abu dhabi to new delhi

facts...
was scheduled to board n fly at 8.10am on 10/01/2018 from manchester uk but the flight was cancelled and I along with all other co passengers were kept in the dark about the next flight and made to wait at the airport for at least 8 hrs and after that given an option to either get on board a bus to travel down to london (4 hrs again) or to sit at manchester without any info or hope fir the next flight!
I took the bus... was served no refreshments on the way.!
managed to get on the flight to abu dhabi and then had to wait another 7 hours for the flight to my final destination.. new delhi
as if the torture wasn't enough... found out that my luggage had not arrived on the same flight and would come next day...
had to buy a set of clothes n toiletries...
reached almost a day n a half later than scheduled

have been a regular traveller of etihad airlines but this experience has really disturbed me esp the arrogant attitude of the staff at manchester airport
would definitely want an explanation and adequate re imbursement as per policy

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2:44 am
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Etihad Airways - air hostess demeanor and endangering my husband

My family and I were travelling back from Phuket on the EY431 flight on 19th July - 3 young children, my husband and I. My son Oran Pegman became unwell on the flight with a tummy bug and was getting sick the whole flight. One of the flight attendants was extremely helpful, providing sick bags, wet towels and tissues. At one point the seat belt sign wa...

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12:55 am
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Etihad Airways - ticket last name correction of my daughter

Pathetic disappointed service by etihad airways Booked 3 ticket online on 23rd june 2018, booking ref : kuyjjp, I have entered every passenger details very carefully, when I checked ticket received on my email, my daughter last is showing incorrect, when I called customer care number 18002090808 they said you have to pay 7000 for my daughter name...

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1:04 pm
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Etihad Airways - issue - citizen etihad airways flight ey 62 & 218 upgrade

Good Day,  

After Biding and paying extra my wife has to agaim go through the same issues at both airport .now can you contact Abu Dhabi Airport counter and Minsk airport counter. Guys I did mistake to upgrade if I would know before my wife will have issues Instead of having good flight positive supprice we have problem.. And she is more upset on me why I had to do this upgrade

Please refund all the money you chraged and I would like to raise a official complain for all the stress my wife and kid had to go throug. I did not expected from a well know airlines this kind of communication error after charging upgrading both flights you dont inform your Airport staff. At present my wife is in Abu Dhabi airport and I told her to not approch any more your counter as your staff told flight is full and no seat for her in Bussiness class. See attached both charges for the upgrading the seats on my Credit card.

Again requesting please send me your corporate office or VP email ID. I would like to inform him how good is your program and the guest are having what issues when they pay more and go through all the issues.

Deep Kumar Singh

+91-9871277244

Sent from my Samsung Galaxy smartphone.

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7:17 am
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Etihad Airways - I am complaining about my damaged baggage

I am Paul MaxwellPonseka. I travelled with my family on 14th June 2018 Kochin to Manchester (EY281/EY21). When I collected my luggage from Manchester airport, I found
One of my luggage box was wet with oil or some chemicals (it was Orange colour with bad smell.). I reported to the global baggage solutions Reference number: MANEY 25040/14jun/15:15. When we opened the luggage box we found all most all the clothes were soaked with orange colour with bad smell. The clothes all were new costly sarees, gown, trouser, blouse, T shirt and salwars.. I hope you understand the stress and pain we faced in fewdays. I hope we gets gentle compensation. I tried to claim on mishandled baggage form but it is not working. Kindly do the needful
Many thanks
Paul Ponseka

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10:51 pm
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Etihad Airways - baggage handling department

Dear Ethihad
We travelled in flight number EY 682 to Abu Dhabi and EY 212 to Mumbai and from there Visakhapatnam on Jet airways. Date of journey was 19-20 th June. Our luggage was opened and stolen all valuables by your baggage handling staff. My new Iphone 8plus, new Ipad and USD currency about 800 etc and some gold was missing from bag. Pls help me to recover the above items and cash.

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1:58 pm
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Etihad Airways - etihad guest gold : impossible to claim miles

Climbing to Gold member status in less than 2 years, I thought that my loyalty to Etihad would be recognized however this doesn't seem to be the case.

As of October 2017 (8 months ago), I am still waiting for missing miles to be credited to my account. Out of 12 flights, 3 have been credited after months of waiting and 9 are still pending.

I'm losing my patience but the only replies I get are the copy and paste standard "we are looking into your case and will get back to you"... Imagine if they weren't looking into your case after 8 months of waiting!

I haven't been able to make any bookings with miles since they simply aren't being credited. I simply can't understand why Etihad Guest takes so long when all other airlines (Cathay Pacific, Alitalia, Czech Airlines, Delta, Lufthansa, LOT Polish, German Wings, etc.) credit partner airline miles within a week maximum. 8 months is simply lazy and sloppy.

The case number is INTR: 50797187 in case anyone from Etihad has the desire to genuinely look into it. I am still waiting to be called by a supervisor but I guess they don't dare to contact customers.

At this point I ask for 1) compensation through Bonus Miles or a ticket, 2) A deadline for all 9 pending flights for when the miles will be credited.

Regards

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Update by flyby90
Jul 05, 2018 2:24 pm

Update: my claim from April is still on standby. The reply I got is the copy & paste reply of:

"We understand that a response with regards to your query pertaining partner flights has been pending for some time, for which we would like to apologize. Please allow us to clarify that there is an internal process involved that may take a period of time for resolution."

How can 3 months be considered an acceptable period of time for resolution? And how can someone still have the courage to try to explain there is an internal process involved that may take longer than 3 months!? (From experience they can reach 8.5 months).

Furthermore I did not get any reply about my request for a) compensation or b) extending miles validity seeing as it took 8.5 months to have miles credited and in this time the Etihad guest account was essentially useless.

Update by flyby90
Jun 22, 2018 4:28 pm

Update: [email protected] has decided to look into the problem and has immediately credited the points for 2 partner flights and informed me that a third is not eligible. I'm happy to see that they have been able to act so fast and "wake up" Etihad Guest Gold staff from their 8 month hibernation. Now it just leaves some remaining flights to be credited, hopefully I can mark this complaint as RESOLVED soon!

Thanks [email protected] staff

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It took almost as long as giving birth, but finally the miles have been credited!!! I'm under the impression that the Etihad social media team is directly employed by Etihad, while the Etihad guest team is outsourced call centers who couldn't care less. The amount of tier miles credited I believe is incorrect, but at this point I don't care anymore. I'll finish finish my 8 flights I have left with Etihad this year, then end it there. I've seen that with just 2 business class round trips I can already get into Elite status, plus it's valid throughout the OneWorld alliance. Etihad guest no longer has partners for tier miles and anyway getting the miles is pure torture. It's just not worth it.

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6:40 am
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Etihad Airways - poor service inside ey 654 dated june 14 2018 cai to auh

I am Hoda Diab Ferig with reference code NODOAE flying now to AUH. The flight is extremely cold and cabin crew rejects to distribute blankets due to only 5 available to all passengers. This is not acceptable from Etihad airline and I am very surprised to see such things happen in big airlines like you. I would like to know what action will be taken and if...

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6:31 am
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Etihad Airways - refund not received for cancelled flight having paid for upgrade

Etihad Airways [RQID:642782] My wife's flight EY460 to Melbourne on 17 May and was told originally that as Etihad Airways had cancelled the flight a refund would be forthcoming. However I am now told that "it is not our policy to refund the amount paid for the upgrade bid" under our terms and conditions. Note clause 12 of the terms and conditions : "There...

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12:20 pm
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Etihad Airways - refund of double payment.

Respected Sir,

On April 17th I purchased flight tickets for my parents (Mada. Manmadha Rao, Mada. Ratnam.)
I(Ganesh Mada) paid using my Bank of America Travel credit card.

On Jun 9th is travel date which is from HYB to IAD.

My parents could not present my photo copy of credit card. Because recently I lost my credit card and reapplied for new credit card. Bank gave me new credit card with new card number.

So we were unable to provide old card details. Etihad Manager from HYB airport told us to pay again the amount to travel and that amount can be refunded once we called to Customer service.
But we are not getting any relevant response. Each representative saying differently. One is saying I will get refund in 24 hours automatically. Other one is saying it will take 14 to 20 working days.

Please refund us the 2nd payment. Tell me if you want me to send my ID card any other details in this case.

Reservation Number: NSSLAT.
My email id is: [email protected]
Phone: +1-9736923878.

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Etihad Airways - flight gate closes 20 min before and flight missing

Hi sir my name is sayed farid I am traveling from Kuwait to abudhabi, abudhabi to Banglore,
And Banglore to Hyderbad all etihad airlines and connecting flight.
Know I am in banglore Airport my banglore to hyderabad flight missed because they was closed 20 mein before boarding gates.
19 people is with me same as me after suriya sir is manage 14 people flight and departure 14 people from banglore to hyderabad I don't know what I do now he is saying me you stay here and go tomorrow what I do now

I am so angry what I do. The management is [censored] like that that etihad airways.

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11:07 am
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Etihad Airways - mishandling of baggage

Hi!
this is to bring to your notice that while i was travelling from sri lanka to gaborone in botswana on the 31st of may 2018 my first flight of a320-100/200 ey 604 of 04.35am was delayed due to a technical fault.
Due to this my all the other flights were delayed and i arrived gaborone on the 01st of june 2018 through cairo.
Hence i did not manage to collect my baggage from the gaborone airport please do the needful to give me a proper feedback because air link office at gaborone just recorded my complaint on a paper.
Tickets details are as follows:
gbe sa 8454 01 jun0900 021
jnb ms915 31may1655 021
cai ms915 31may1655 021
0 077 ms 545415

thanking you in ana anticipation of a favorable reply.
Kumbure gedara thushara priyantha kumara
00267 71459231
[email protected]
[email protected]

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1:22 pm
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Etihad Airways - money charged for name change

I have been asked to pay 6833 rupees for name error. It was technical fault in your website. I have attached the name that was shown in the ticket I booked, my passport as well as the money charged from me. The online ticket that I have been received showes the name madhuri jaypal nainani. However, while checkin the name showed was Jaypal Nainani/Madhuri for which I have been charged for. Kindly refund my money as it was not my fault and technical error from your end

After lot of time waiting, they told me they willl not let me fly if I dont pay 6833 and I had to pay that

In the website, it is not mentioned to write the middle name in family name or full name

In the website when I checkin, it showed madhuri jaypal nainani. While in ticket, it showed jaypal nainani/ madhuri which was fault from their end

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5:50 am
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Etihad Airways - airways [rqid:636684]

Dear Etihad team

This is my 4th follow-up email. I have not received any response from your team. If I will not get response to this email I am going to complain Consumer Protection Section of the Commercial Protection Directorate of Abu Dhabi Department of Economic Development

Kindly request you to respond ASAP.

Thanks.

Prasanna.

0509039130



From: PRASANNA SEKARAN
Sent: Thursday, May 17, 2018 6:20 AM
To: [email protected] ae
Subject: Re: Etihad Airways [RQID:636684]

Dear Etihad team.

Update please...

Its been long time we didn't get any respond from u. Kindly request you to reply asap.

Thanks

Prasanna...

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From: PRASANNA SEKARAN
Sent: Wednesday, May 9, 2018 8:55:46 PM
To: [email protected] ae
Subject: Re: Etihad Airways [RQID:636684]

Hii etihad team

Any update on our file.

Thanks.

Prasanna.

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From: [email protected] ae
Sent: Monday, May 7, 2018 10:38:31 AM
To: [email protected]
Subject: Etihad Airways [RQID:636684]

Ref 636684

07. May.2018

Dear Mr. Sekaran,

Thank you for your correspondence.

We are investigating your file and will contact you when we have reached a conclusion.

We'll be in touch soon.

Yours sincerely,

Sincere regards, / تحياتي

Baggage Claims Support

Etihad Airways
New Airport Road, Khalifa City A

P.O. Box: 35566, Abu Dhabi, United Arab Emirates

etihad.com

cid:image003. [email protected] F58736C0
cid:1CA0E3FD-D451-466D-A76E-810CF76291F6

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Update by Prasanna Sekaran
May 31, 2018 5:50 am

Dear Etihad team

This is my 4th follow-up email. I have not received any response from your team. If I will not get response to this email I am going to complain Consumer Protection Section of the Commercial Protection Directorate of Abu Dhabi Department of Economic Development

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2:46 am
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Etihad Airways - guest miles reclaiming system is worthless

Dear sir / mme
I have been trying to claim my miles for three flights since de 2017, emails going back and forth, to retro claims, all the time assuring me that my case is being handled and to rest assured! But they didn't specify until which century to stay rest assured!
Etihad guest service is the worst ever
A total waste of time and energy
I want to file an official complaint and I want someone to cal me from etihad, someone who can solve this issue
For your referance : (intr: 50863540)

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Jun 11, 2018 4:24 am

Hi, I have the same problem even if I have Gold status with Etihad Guest.
I send an email once every 2 weeks and am still waiting on miles to be credited by Etihad since October 2017... thats 8 months! Total 9 tickets to be credited from October 2017 to April 2018... now is June 2018.

I think Etihad has some serious IT or personnel issues.

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2:45 am
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Etihad Airways - unhelpful staff with lost phone on plane

I was on the flight EY 621 from Seychelles to Abu Dhabi on 26th May. I & my husband were sitting at 16E & 16F, I have left my iphone at the window seat small pocket (the small pocket in front of the magazine pocket). It is on a walnut color wooden case. I reported the issue with the transfer desk staff who told me no one can go back to the flight to get the phone for me, but ask me to send email to the airport lost & found department. I was just landed, why they can't call the crew members who are still onboard to look for me? I was absolutely sure my iphone was in the pocket as it was charging with a USB cable attached, I had packed my charging cable, but left the iphone in the pocket upon landing. I know it is my fault, but I found your land staff not helpful at all in this event.

I did send am email to the airline, till now it is already 5 days, no reply from airline.
The lost & found only replied no similar item found. This is my first trip with Etihad airway and I am sorry to tell you it will be my last one in life as well.

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Etihad Airways contacts

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