Virgin Atlantic Airways Customer Service


Virgin Atlantic Airways Ltd

The VHQ, Fleming Way
England, West Sussex
United Kingdom - RH109DF

Customer Support Phone Numbers

1800 102 3000(India) 1 0
+44 344 874 7747(Reservations) 1 0
+44 344 209 7770(Flight Information) 1 0
+44 344 412 2414(Flying Club) 1 0
+44 344 481 4455(Special Assistance) 1 0
+44 344 8110 000(Head Office) 1 0
+1 800 862 8621(United States) 1 0
+1 246 228 4886(Barbados) 1 0
+1 800 744 7477(Caribbean) 2 0
+86 216 136 1777(China) 1 0
+53 72 040 747(Cuba) 1 0
+852 25 323 000(Hong Kong) 1 0
+234 14 483 000(Nigeria) 1 0
+27 11 340 3400(South Africa) 1 0
+971 44 060 600(UAE) 1 0

Virgin Atlantic Airways Complaints & Reviews

Virgin Atlantic Airways / job scam

Apr 17, 2019

I'm receiving multiple emails that I have been selected for a job in Virgin Airway, out of no where, They usually picked all information from a job hunting site. Here are email addresses Syed Wajih-Ul-Hassan Kazmi [email protected] Here are the contents of last...

Virgin Atlantic Airways / lost luggage / oil green pack back

Jan 29, 2019

Dear Sirs: I m writing to you because my dougther Maria Francisca Calderon Osorio who traveled from Balli to Brisbane, VA 46 had lost her luggage. She was travelling a lot during last month and took many many flies and never happened that. I really appreciate you make all necesarry to find...

Virgin Atlantic Airways / online service

Oct 15, 2018

Whilst trying to book our holiday online we were offered the trip for £2600, at checkout it failed. There was no explanation, just ring customer services, who were offline for the weekend. Looked at rebooking and the price had gone up to £3100 ... finally got hold of VA CS today, they found...

Virgin Atlantic Airways / flight compensation

Sep 18, 2018

We were scheduled for a flight back from JFK INTERNATIONAL on Saturday 15th September 2018 to Manchester airport. So our flight left on time of 7.10pm. However 3 hours into our flight the plane was diverted back to JFK due to a technical error, we then didn't land until 12:30 pm and had no...

Virgin Atlantic Airways / flight friday 13rh 6pm from johannesburg to heathrow

Sep 16, 2018

The Irish hostess asked all aboard to pray to Satan that I received wrinkles around my face despite being extremely polite to customers... I do not feel she should have a warning but a sack... That was 12 hours of torture. I felt so uncomfortable I had a bad stomach and had to go to toilet...

Virgin Atlantic Airways / nightmare travel and worst service offered by baggage department

Sep 15, 2018

My Parents were travelling from India to Newyork and one baggage went missing. It had medicines of my mother who was a bp patient.she had a hard time in the us as we could not get those medicines in us. we had to contact a local doctor with her insurance and started her new tablets but she...

Virgin Atlantic Airways / flight

Sep 8, 2018

My flight was delayed originally 40 mins but that was ok and advised in good time, we then boarded the plane to be sat on a runway in 45 degree heat with no running air for nearly 2 hours! Finally got a jug of water between us all before we all passed out. (They had fuel pump issue and wa...

Virgin Atlantic Airways / suitcase damaged

Jul 3, 2018

To whom it may concern, My name is Malina Dzima and I traveled on Saturday 6/30/18 from JFK to Sofia Bulgaria. When I received my luggage at the Sofia airport, the zipper was completely damaged. The suitcase was brand new when I took off from JFK. This is so disrespectful to all your...

Virgin Atlantic / booking a ticket then reneging on the price

Jul 2, 2018

I have been a Virgin Atlantic Club member for 15 years. 3 days ago I contacted VA to shop for a ticket to fly from Los Angeles to London. The ticket agent told me that I needed to buy an additional 7, 000 miles so I could fly Premium Econ. I bought the miles but it took 24 hours for it to...

Virgin Atlantic Airways / virgin atlantic airline and also the package holiday in which we booked through virgin.

Jun 20, 2018

Dear Dir/Madam, I booked a holiday in January 2018 for myself, my partner and our 2 children to go on holiday on 31st May 18 to Barbados for 2 weeks. It was a trip of a life time for us as a family and wanted it to be special for the kids. The hotel I had been advised was good 4 children...

Virgin Atlantic Airways / lost bags

Jun 16, 2018

Dear sir /madam Yesterday I got a flight from Gatwick to Las Vegas as it was a birthday present . When we got to Gatwick we were brought to a desk to get our boarding passes, there was a lot of confusing at the desk and at one point they thought the flight was closed . It was a mess they...

Virgin Atlantic Airways / customer service!

May 25, 2018

Hi, This is my first time flying with Virgin Atlantic, and to say least I am extremely disappointed with the customer service I have received. I stood at the gate waiting to board the flight at MCO to Glasgow. The boarding process was extremely slow and chaotic if I am honest. The staff...

Virgin Atlantic Airways / missing baggage - airline misplaced it - more than two weeks but still no trace.

Dec 20, 2017

I am writing this on my wife's behlaf name: Ms. Sanchita Majumdar who flew from bombay (BOM) to Newark (EWR) through London (LHR) on Sunday Dec 10, 2017 india time and arrived EWR on Sunday Dec 11, 2017 USA time, booking ref # DZ9K5W, E-ticket # 9322160091046. On arrival, she...

Virgin Atlantic / flight change

Nov 28, 2017

Hi, I hope you can help me with my complaint . Myself and my husband booked a holiday package (Flight and hotel ) through perfect holidays, firstly we specifically asked that we fly virgin as we did so before and was extremely impressed with the service . We booked for the 16th January 2018...

Virgin Atlantic / pre booked seats

Nov 2, 2017

On the 16/10/2017 I paid £60 to pre-book a return window seat on a flight from Atlanta to Heathrow on the 29th October. When I arrived at the check-in desk on the 29th October the lady was informed of this and she said it would not be a problem. When I got on the plane I was shown to a...

Virgin Atlantic / cancelled flight

Oct 26, 2017

On Wednesday 25th October 2017 my daughter and I were booked on virgin flight vs23 leaving at 15.40. From London Heathrow to Los Angeles international airport arriving at 18.50. On arrival for check in we were told that we were too late and our 13.00 flight had left. I showed my ticket to the...

Virgin Atlantic / cancelled flight

Oct 3, 2017

I am still awaiting a response to my claim made 2 months ago regarding my cancelled flight on 18th August 2017. I checked in to flight number: VS45 on Tuesday 18th August and was ticketed through to Austin Bergstrom Airport on flight VS4761 with boarding cards issued for both flight journey...

Virgin Atlantic / cancelled flight

Sep 11, 2017

We have booked a family holiday to Orlando from Gatwick through a company called perfect holidays, flight details a follows Virgin Atlantic London LGW Orlando MCO VS15 13:00 Tue 02-Jan-18 17:35 Virgin Atlantic Orlando MCO London LGW VS16 20:05 Tue 16-Jan-18 09:05 This booking included a...

Virgin Atlantic / poor service, lost baggage, upgrade issue, etc...

Jul 28, 2017

Update 28 July: *No contact from Virgin Customer services since they acknowledged with automated response and I now risk losing seat entirely ___________________ 26 July: I flew long haul (economy) with Virgin Atlantic for many years. Earned enough air miles to upgrade to Upper class. I...

Virgin Atlantic / on outward bound flight broken seat on homeward bound flight no tv or meal

Jul 19, 2017

I traveled to Las Vegas on the 14/06/2017 VS43 Seat 80k which I pre paid for as we had theses seats before and was happy with them, Unfortunately the seat was broken and would not come out of the reclined position. I spoke to the Gentleman Cabin crew and he said it was not safe to take off...

Virgin Atlantic / I am complaining about delay baggage

Jun 23, 2017

I travelled from atlanta to gatwick airport via orlando airport. From atlanta to orlando the flight was operated by delta then from orlando to gatwick it was operated by virgin atlantic. I am still not in possession with my baggage more than 48 hours after landing. This situation i...

Virgin Atlantic / airline ticket

Jun 5, 2017

Dear Sir/Madam, My mother booked two tickets to Cuba through Travel Up and Virgin Atlantic. Unfortunately, an error was made by my mother who is partially sighted. As a result of this, the booking contained the incorrect name as it included my husbands name instead of hers. As mentioned...

Virgin Atlantic / damaged baggage

Mar 23, 2014

Ref: 1520337- Disgust at Virgin Atlantic Damaged Baggage Claims procedures- Refusal to replace damaged bags On a recent Multi City flight flight with Virgin Atlantic as a first time user of the airline my bag was damaged by mis handling and VA refuses to replace it. This disgusted me and as a frequent flyer I will never use this airline again!

Virgin Atlantic / obesity

Jun 24, 2012

Recently I returned to the UK by Virgin Atlantic. My Seat No was 36K on Flight VS602 Friday 15 June 2012. I had the window seat and when I arrived at my seat the huge man sitting in the aisle seat had lifted the arm rest between our seats and was overflowing into my seat. Shortly after I...

Virgin Atlantic / false advertising

Jan 31, 2012

I recently received an offer from American Express Membership Rewards and Virgin Atlantic. 30% bonus miles were offered if you transfer reward points to a new Virgin Atlantic Flying Club Account before January 13, 2012; the offer was made to a select group of American Express Platinum...

Virgin Atlantic / bad service

Jul 20, 2011

Write a review, complaint or questions about Virgin Atlantic . You could get answers directly from employees that work there. If you have tried Virgin Atlantic have a question about them or want to recommend them then you need to make sure others know about your review. MeasuredUp has the...

Virgin Atlantic / job offer fraud

Jun 1, 2011

HI everyone, I received a job offer from (supposedly) Virgin Atlantic Airlines. Please beware of offers from this source. A lot of things don't make sense. I'm supposed to start on May 5th and the e-mail offer comes on May 16th. Location is mentioned as Glasgow Main Terminal...

Virgin Atlantic / rude and unprofessional

Mar 1, 2011

We stranded at dulles airport to london since june 30th 6pm. It's july 1st 8pm and no assurance of departure. Please can someone make an executive decision and get us out of here to london? This is crazy! And very unprofessional. At the airport 2-days in a roll due to lack of planning and...

Virgin Atlantic / robbed of $600 by virgin atlantic


This the tale of how Virgin Atlantic decided to make an extra $600 off of us when its staff knew we had no other option. Don't risk your trip on this airline. This can easily happen to you. We were returning to the U.S. after a four-day visit to London. We were delayed leaving because I...

Virgin Atlantic Airways Ltd. / I was mistakenly under the impression upper class was upper class


Recently flew Upper Class to London, and when I called to enquire about the private shuttle service for pick ups to and from the airport I was told that I did not qualify for the service because I held a category 'z' Upper Class tickets and only Upper Class category 'y'...

Virgin Atlantic / unsatisfactory response from customer relations dept


I recently flew with my 85 yr old mother who, although isn't registered disabled suffers with arthritis and has great difficulty with the seat pitch – I called Special Assistance Department prior to my flight and they said they would make a recommendation for us to have bulkhead...

Virgin Atlantic Airways Ltd. / ticketing nightmare


The recently published horror story [] about the food and entertainment system on Virgin Atlantic is not the only example of the airline's dismal customer service. Here is my horror...

Virgin-Atlantic / Perfume worn by employees triggers migraine


Am I the only person who is affected by the problem of strong perfume triggering migraine headaches? Virgin-Atlantic seems to think so. I recently became severely affected by a migraine after having been subjected to 11 hours of flying in a cabin serviced by male flight attendants who reeked...

Virgin Atlantic / lost baggage - no support


I wanted to file a complaint against virgin atlantic airlines wrt to a lost baggage. Since the last 36 hours all they have to tell me is that they are trying to locate my bag. No updates whatsoever. All I get is folks in a call center who probably have no clue besides looking into the...

Virgin Atlantic Airways Ltd. / scam - lottery funds


I received this e-mail in my inbox and then this follow up as copied below. It appears to be a scam as I have checked with Virgin and they know nothing about it. 'This is a notice from Virgin Atlantic Airways for you to receive the sum of£800, 000.00 Contact us now.Email:[email protected] for...

Virgin Atlantic Airways Ltd. / terrible customer service


Below is the letter that I sent through to Virgin Atlantic Customer Service. Prior to reading the letter, pplease note that it is now over a week since I sent this letter and I have still had absolutely no contact from the Virgin Atlantic Customer Service department. My suitcase is yet to...

Virgin Atlantic / terrible experience!


My husband Mr Malcolm Ronald Silk and myself are regular fliers with virgin as you will see if you check your records. We have always been so impressed with virgin that we both took out virgin credit cards and joined the flying club with promises that we would be able to use our point...

Virgin Atlantic Airways Ltd. / the biggest queues and the longest delays


Flying back to London Heathrow from San Francisco with Virgin Atlantic, my wife and I packed our house and car keys into our checked luggage, given the heightened security situation at the time. Whilst in Virgin's charge, my bag was opened and our keys were removed. Virgin's ground staff...

Virgin Atlantic Airways Ltd. / unexpected seat change!


We just flew, for the first time, with Virgin Atlantic to Heathrow. Our one way ticket was very inexpensive and we had a great few days in London because of Virgin's lost cost fare. I booked this flight way in advance and got a aisle and middle seat for my wife and myself. I absolutely...