Etihad Airways
reviews and complaints

I booked 3 seat to travel from JFK to DELHI on Sept15th Return Sept 30th. Our daughter is NOT able to travel with us due to personal reasons.

I reached out to my travel agent and Etihad Airways for help regarding my situation. I am not able to cancel my daughter's ticket as it is a non-refundable ticket. I would like to know if her seat can be designated as free space. I want to be sure no penalty or fees is charged to me for No Show Status. I am reaching out to you much in advance of the travel date.

Reference: 2Y37DY (Koshy & Elizabeth Thomas)

Reference: 4QZIU6 (Sheryl George)

It was the last time that I travelled with this terrible airline. I had several issues with this airline. I wish I paid a little more to buy a ticket but travel comfortable.

- They changed my seat from "extra leg room" to "normal seat in front of WC" during the boarding. They did not provide any explanation. They completely ignored me and my complaint.

- My first flight in Abu Dhabi was delayed. That made to miss my second flight. I let them know that what's happened to my second flight in JFK and also my luggage. They did not any answered. They took my boarding passes and asked me to get my updated boarding pass from ground staff when they landed. When we landed, they only provide gate number B6 with Jet Blue. That's the all information they provide. They asked me to see the signs to find the gate. They did not told me which terminal. They did not even print my boarding pass.

I asked the other staff in JFK about it and I just found that I had to change the terminal with train, doing check in again and asked the customer service to provide the boarding pass. It took one hour for me. Fortunately the second flight had been delayed for 4 hours and that's what I could travel with that flight.

Dear Etihad Customer Service,

I hope this message finds you well. I am writing to bring to your attention the significant difficulties I have faced with my recent multi-city (one-way) flight booking with Etihad. Approximately two weeks ago, I booked a flight from Barcelona to Abu Dhabi and then from Abu Dhabi to Bangkok. Along with this reservation, I intended to avail the program that allows for 2 nights of complimentary hotel stay in Abu Dhabi.

Regrettably, since the time of booking, I have encountered persistent issues with my booking number, which consistently shows as "invalid PNR." Despite numerous attempts using the Etihad app, different browsers, and multiple calls to customer service, the problem remains unresolved. On more than ten occasions, I have reached out to your customer service representatives seeking assistance. Each time, I was assured that the matter would be forwarded to the relevant department for resolution, and I would receive a callback within 24 hours. However, none of the promised callbacks were received, leaving me deeply frustrated and disappointed.

In an attempt to find a solution, I was provided with various contact numbers and email addresses by your agents. The phone number provided, +971 [protected], informed me that they were indefinitely not taking calls and directed me to use the email address [protected]@etihad.ae. To my dismay, the email response informed me that my booking was eligible for the "Stopover on Us" program, not the "Transit Connect" program, as the transit time exceeded 24 hours. I was then directed to contact [protected]@etihad.com, which I promptly did.

However, another agent has since instructed me to reach out to the Etihad Holiday service at 800 2324 and +[protected] which have been unsuccessful. The latter is an Arabic-only phone number, the former rings a few times before the line cuts out, which has only added to my frustration. The same agent then directed me to the feedback page on the website which you either need to have completed the flight or be a lawyer or otherwise legal entity to file a complaint.

As a result of these ongoing difficulties, I have incurred significant costs due to numerous international calls and, more importantly, have wasted hours of my valuable time in search of a resolution. Despite my efforts, there is still no confirmation of hotel availability in Abu Dhabi.

I must emphasize that this experience has been entirely unacceptable. Etihad is renowned for its customer service, yet I have never encountered such a distressing situation in my previous customer service interactions. Therefore, I am kindly requesting that Etihad takes immediate action to rectify this matter:

Confirm the hotel availability and honour the "Stopover on Us" program for my booking.

Compensate me for the time, effort, and money I have invested in trying to resolve this issue.

I trust that Etihad will uphold its commitment to customer satisfaction and address this matter promptly. I sincerely hope for a swift and satisfactory resolution so that I can continue to have confidence in Etihad's services.

I look forward to your response within a reasonable timeframe.

Thank you for your attention to this matter.

Sincerely,

Zane Sawatzky

Dear Sir/Madam,

This letter/email is with respect to the delay of flight with Flight No. EY8 and Flight No. EY208 which was scheduled on 2nd June 2023 and 3rd June 2023 respectively.

I along with my wife, two minor children (toddlers) and one adult checked in the aforesaid Flight EY8 departing from Frankfurt Airport. Our PNR & Ticket Numbers and Names are mentioned at the end of this letter respectively. We were made to sit inside the airplane and wait for an outrageous amount of time that exceeded more than two hours. Further adding to the restlessness and misery we were not provided with any food, snacks, refreshments, or water even for my two kids in this preposterous situation in the airplane.

Unfortunately to our great shock and dismay we were informed that Flight EY8 was cancelled by your Airlines. Adding to our pain and misery we had to wait for 3 more hours at the Frankfurt Airport in order to receive our Baggage back from the cancelled flight. We were harassed and put through such mental agony along with the physical misery which eventually had a great effect on the health of my two children.

Subsequently on the cancellation of the Flight EY8 we were neither provided with another Flight nor were we provided with any means of accommodation by your Airlines. Your Airlines had not made any provision to even provide help to us being the stranded passengers for any kind of accommodation or travel support to reach an alternate accommodation. We had to go through the difficult task of searching for a hotel and the transport to take us to the Hotel. I reiterate that all these events took place after the wait of over 5 hours due to delay/cancellation of Flight EY8.

The next day i.e., 3rd June 2023 your Airlines had not provided us with any kind of transport or assistance to reach the Frankfurt Airport. With great struggle we arrived at the Airport at our own personal cost and we were further harassed and made to wait in the line for Luggage check-in as the Online check-in of your flight had ceased to function.

Furthermore, the connecting Flight from Abu Dhabi on 3rd June 2023 which was scheduled for 9:25 a.m. was delayed due to the delay of Flight EY8.

The flight was delayed for almost 13 hours and I along with my family had to take up accommodation service from a third party. On account of accommodation, I have incurred a cost for to and fro transportation by third party from the Airport to the accommodation and back to the Airport, The expenses were incurred by me, as despite it being the responsibility of your airline company we were not provided for the same, which please note.

We had to go through this disastrous experience along with my two children which caused a great amount of mental pain and agony and eventually resulted in the downfall of the health of my two children.

I would therefore like to inform you that I am entitled to a Full refund including the cost of flight tickets, accommodation and to and fro transportation under the presiding law.

Therefore, through this letter I call upon you to pay an amount within 7 days from the receipt of this letter/email failing which I shall be constrained to take legal action against your company.

PNR: MKEY82

Name & Ticket No's

Mr. Prateek Anil Mittal: 607 [protected] – 60

Mrs. Radhika Mittal: 607 [protected] – 62

Miss. Ahaana Prateek Mittal (06 yrs): 607 [protected] – 66

Mst. Aariyan Mittal (03 yrs): 607 [protected] - 64

PNR: Q2E9DP

Mrs. Durga Khadka: 607 [protected] - 80

Kindly note if we don't get an response & refund within next 7 days,

Thanks & Regards,

Mr. Prateek A. Mittal

This female cabin crew from Singapore has uploaded my nude picture as her whatsapp profile picture causing me major distress and she has repeatedly asked me for money. To add on to that, she has also made away with my mother’s $4000 watch and has since cut all communication with leaving me to wonder what is going on. I am already in contact with Etihad Airways and an internal investigation is ongoing and i am posting this here to just let everyone be careful about this crew as she is capable of anything. I hope Etihad Airways will revert soon.

Hello, I booked two tickets # [protected], and # [protected].

I was issued travel bank credits for 2 years, as compensation.

However, it has been 1.5 years and I have never received such credits or even my travel bank account login details.

It is outright fraud by Etihad Airways, and I will be suing them in the UK, as per Consumer Rights Act.

I am optimistic for a cash refund in my bank, and not travel bank or credits.

I still hope for a solution amiably and do not wish to escalate issue to courts.

Regards,

Hamza Sana.

Hi , I am travelling to BKK and connecting in Abu Dhabi with 11 yr old daughter. we have a 10+ hour layover and meet your criteria to be eligible for a free stop over hotel. However, your booking tool shows no availability and I tried to contact via chat and phone multiple times and no one is able to help. I finally resorted to making my own booking at the Premier inn Abu Dhabi international (your approved partner hotel) as I am taking my child and cannot risk spending overnight at the Airport or the lounge and continue my journey to Bangkok. I am given to understand that there are only certain rooms available for transit passengers and sometimes they can be unavailable. This is a 10+ hour layover and one of the big incentive for etihad is the stop over program which encourages people to get out of airport and do shopping , learn about culture and contribute to local economy by means of shopping. You have a policy in place rightly to serve your customer and that is really good. Issue is, the hotels show availability, but you do not. my humble request is to refund me $85 which I paid directly (upon showing a receipt) for the hotel stay at premier Inn Abudhabi airport, your partner hotel. I followed the rules, so I believe it is only fair to refund the hotel charges for the transit stop over.

Morning

Once again I have been intouch with customer service as my friend who I was travelling with had received his voucher and pin no

I as yet are running round in circles and I’ve received nothing!

I don’t understand why I’ve not received mine as we been incontact with you with the same emails. we need to book another flight

I am owed 2430 dirhams in a etihad credit too ! Booking ref VGICGU

VGICGU

EMAIL [protected]@hotmail.co.uk

Dear sir,

I would like to share you my most bitter experience from ETIHAD and I need a solution!

I had reserved four tickets for me and my family on 25th April 2023 through ETIHAD ticket reservation service.my booking reference is M8CTAD and the travel was planned from KUWAIT KWI to COCHIN COK via ABU-DHABI and the payment was made through my debit card.due to some personal reasons i (GOKUL MURALEEDHARAN) had to cancel my ticket and the other three to travel. I tried for cancellation and refund through ETIHAD website on 7th JUNE. but from the website I couldn’t find a cash refund other than a voucher offer.so I chose online chat agent support for refund. The chat agent #1891486 agreed for a cash refund around 137 KWD as my original ticket price was 167kwd and I was informed it will take 7-45 days for the refund. i agreed and left the chat.later after 10 days I did a follow up with agent #1966225 regarding the progress of refund .the response form that end was shocking. this agent was telling there is no request made for refund. And he/she can raise the refund of 12KWD instead of 137KWD which I cannot accept. i am good if ETIHAD can provide me the voucher back .i cannot waste my time on this and I need a solution ASAP. Each and every day I am following up with your agent through face book messenger too .i am not receiving a convincing response from that end too .kindly consider this matter seriously and give me a fine solution on this matter which will not force me to move on to consumer court ,social media support and never to suggest or use ETIHAD ever in my life or my known’s as I lost all my trust on ETIHAD. I am also attaching you the chat transcripts for your reference.

i have paid extra Charges for 5 KG Baggage for 2 guests on 19 Feb'23 online on Etihad Airways website. it was through credit Card of India.

Today your team is saying we have not received the payment. i have the credit Card payment statement, which says clearly that i had made the payment.

Tomorrow i am flying back to India with my Mother, she is 80 Years Old and i am facing mental stress due to this, we need your immediate intervention on this.

I have paid 18% TAX on this transaction plus conversion charges

Etihad Airways Case Reference [protected] CRM:[protected]

Etihad Airways Case Reference [protected]

Please find the Pics attached for Pilferage open baggage at the airport.- MUMBAI AIRPORT PICS ATTACHED

March 29th, It was 230 am , Etihad employee advised us to call Customer care within 48hrs and report the incident.

Etihad Airways employee did not create a report as he said - Office is closed at 2am in the morning and he doesn't belong to case filing department .

ETIHAD EMPLOYEE - DINT NOT REPORT THE INCIDENT.

So we followed the steps directed by Etihad Employee.

Please call us on +[protected] for further clarifications.

We bought online tickets (Q738Q6) with stop over in Abudhabi package which offers free accomodation.

Now once the tickets were purchased, we tried to put our booking reference to book the hotel but the page dont work & takes you to etihad airways holidays page. Raised this issue to Etihad holidays customer support and they say send screenshot and later reply that its fixed check now, but it never gets fixed - nothing changes and the time is lost in emails with customer service.

Now as you get close to your travel date, you don't have a hotel booking and so you cannot apply for transit visa and so on...Now you need to cancel or reschedule your flights - of course they will charge lot of money to do that. If you buy other airline ticket the prices have gone up already. All your travel/holiday plans are lost.

Dear Etihad Airways Team,

I hope this email finds you well. I am writing to express my disappointment and to request compensation for the significant inconvenience and financial loss I experienced due to the delay of my flight from Abu Dhabi to Toronto, which had a major impact on my job commencement.

On January 23rd, I was scheduled to travel from India to Toronto via Abu Dhabi on Flight EY0141. Unfortunately, due to circumstances beyond my control, the connecting Etihad flight from Abu Dhabi to Toronto departed without me and several other passengers. As a result, I was provided accommodation and stayed at the airport for two days and one night, which caused immense inconvenience and additional expenses.

While I appreciate the accommodation provided during the extended delay, I must emphasize the significant impact this delay had on my professional commitments. I had accepted a job offer in Toronto, and the original plan was to arrive on January 23rd to allow sufficient time for settling in and preparing for my new role, which was scheduled to commence on January 24th. However, due to the flight delay, I was unable to join my new job as planned, causing me substantial stress and concern.

The delay in my arrival not only disrupted my settling-in process but also resulted in missed opportunities for orientation and training, as well as potential setbacks in establishing rapport with my colleagues and supervisors. Moreover, I had to reschedule important appointments related to housing, banking, and other essential matters, incurring additional expenses and creating unnecessary inconvenience.

I understand that flight delays can occur for various reasons, and I recognize the efforts made by your airline to provide accommodations. However, I believe it is the airline's responsibility to ensure that passengers not only receive suitable accommodations but also receive fair compensation for the inconveniences and losses incurred, particularly when it significantly impacts their professional obligations.

I kindly request that you review my case and consider providing compensation for the financial losses and professional setbacks I experienced due to this unfortunate incident. I have attached copies of the receipts and documents that verify the additional expenses I had to bear, as well as the correspondence related to my job offer and the impact of the flight delay on my job commencement.

I would appreciate a prompt and fair resolution to this matter. I value your airline's commitment to customer satisfaction and trust that you will take the necessary steps to rectify this situation, acknowledging the disruption caused to my professional commitments and the financial losses incurred.

I look forward to your understanding and a positive response from your airline. Please contact me at natasha.francis.[protected]@gmail.com/ (+[protected] to discuss this matter further.

Thank you for your attention to this issue. I remain hopeful for a satisfactory resolution.

Yours sincerely,

Natasha Francis Fernandes

Email: natasha.francis.[protected]@gmail.com

Phone: (+1)[protected]

I had to my calculations AED 3 851,73 left in my travel bank and when I enquired about it on the 30th May 2023, I was informed that it does not reflect in my account anymore, because I should have used this money before the 25th March 2023.

Now this is where the issue started, on 21st April 2022 I received an email from Etihad telling me I have AED 2313.66 which is due 20 June 2022 and my available balance is 12419,66 AED.

I then used the above money and then again on 25th December 2022 I received an email telling me that 5053.00 AED will expire on 25th March 2023, and my available balance is 8904.73 AED.

I then used the 5000 AED to buy an air ticket for my husband J A Bezuidenhoudt to Australia(his guest no is [protected])

Now my question is and my problem is that after the email dated above, I have not received any warning to tell me when the outstanding amount of 3 851,73 AED will expire.

I feel strongly that I should have received an email same as the other to confirm to me when the last monies will fall due or will expire and that has not been done, because clearly the email of the 25th December only refers to 5053 AED will expire on the 25th March 2023 and nothing about the rest that is still outstanding. I am a resident in Abu Dhabi

Hi

My wife was booked to travel on Etihad EY 280 to Kochi from Abu Dhabi yesterday 29/05/2023. She was traveling on an emergency as her father was admitted into the ICU and his condition was deteriorating. He was asking for my wife, who is his eldest daughter.

From the airport, they just did not board her citing overbooking as a reason, and I had to purchase another ticket on another airline via Mumbai to send her.

How can an airline refuse to board a passenger who has a confirmed booking? They were citing IATA rule permits them to do so... but what about the inconvenience caused to the passenger, his or her time money and the trauma one undergoes, both physical and mental?

Anticipating a positive response. This is in the interest of all would-be passengers, who can undergo similar experiences

Regards

Prometheus George

I am not looking at the few dollars as compensation, but a permanent solution where no passenger is offloaded for no fault of his and just to add to the profit of the airline!

To Guest Services

I am writing to you to advise how disappointed my husband and I were with our recent flights with Etihad Airways. On our flight from SYD to AUH, my husband and I were not seated together, despite me checking in the second "Check In" opened. We were both seated in middle seats, one in front of the other. We managed to get the seats changed when we arrived at the airport, 3 hours early, so we had seats together. My husbands Entertainment Screen did not work. The handset was stuck and the Flight Steward had to get a knife to remove it from its cradle. The screen would not reset, despite the Flight Stewart rebooting the system several times. Eventually we were told it could not be fixed. The flight was full and so we could not move seats. My husband had to fly over 14 hours without being able to watch any movies or television shows.

The light was also not working so he could not read or do any crosswords etc. Given we left at 20.50 pm, this was very inconvenient, he had to sit and do nothing the entire trip which made it a very long, boring flight. We paid a lot of money for a Full Service Flight and we did not receive it. The flight from AUH to CAI did not have any entertainment screens, so my husband didn’t get any entertainment the whole flight from Sydney to Cairo. A week or two prior to us returning home, I looked on the Etihad App to see how much it cost to select our seats for the AUH to SYD flight, to ensure we were seated together. I played around with a few seat selections and decided we couldn’t afford to pay extra and I would "Check In" immediately I was able to, so we got good seats. The cost of the seat selection was in the “Payment Basket” and I could not find were I could delete this so I exited the payment section and closed the app, thinking the seat selection was cancelled.

I set my alarm to get up at 4am the day of “Check In" to make sure we got good seats. I was unable to get our Boarding Passes for the AUH to SYD Flight as my seat selection was not cancelled and Etihad was waiting for payment before allowing me to save the boarding passes on our phones. There was no area in the app to delete the seat selection. This was extremely stressful as I didn’t want to be seated apart from my husband on such a long flight. I had gotten up early to Check In and I couldn’t get seats for the second leg of our flight. We tried calling the airline before all the seats booked up but as it was 4am and the office didn’t open until 9am. We called at 9am the next day, explained what had happened, that we didn’t want to pay for the seats but couldn’t cancel it and could we please be allocated seats together.

The lady on the phone understood what we wanted and placed us on hold so she could sort it out. We were on hold for so long, that my talk time allocation on roaming was used up and the line was disconnected, we were unable to call back. We thought she would have still cancelled the seats being held and allocated us seats together, even though our call was disconnected. When we got to the airport for our flight home, the seats were still on hold, awaiting payment. We ended up getting allocated the worst seats on the plane, the back row, right near the kitchen which is noisy, the lights are on and its impossible to sleep. Our entire experience with Etihad was very disappointing. My husband was given 10,000 points for the inconvenience but this is not enough points for anything.

We tried to get Etihad Lounge Access in Abu Dubai while we were waiting for our connecting flight to Sydney. We thought this was the least your company could do for us for the inconveniences however we were denied and our points, even with the extra 10,000 points were not adequate to get into the Etihad Lounge. We went to Guest Services and explained what happened on our flight over and could we please be allowed Lounge Access while we waited for our connecting flight to Sydney. We were told they couldn't do anything, to send in a complaint when we returned home. We would like reimbursement for our flights or some compensation for the problems encountered on our flights. We do not feel 10,000 points is adequate for having no light or entertainment, when we paid for a Full Service Flight.

It ruined our once in a lifetime trip to Europe.

My mother-in-law and father-in-law travelled last 23 May 2023 from London Heathrow flight number EY26 departure at 9.55pm. We have specifically requested for special assistance as they are both elderly, first time flyers and non-English speakers. The flight from London to Abu Dhabi was okay but arriving in Abu Dhabi, there were no assistance waiting for them at all! They only had 65mins layover and had to run to get to their gate. They had to ask someone from our country to help them on what to do next and find the gate. I believe this is absolutely disgusting! Flight number EY26 arrived 2minutes late from the ETA. And my parents had to board flight number EY428 departure time at 8.55am bound to Manila. Etihad failed us and my parents. Your service has to improve and take the elderly as priority! We are not happy with your service and certainly would think twice before choosing your airline if our parents would ever travel again! Horrendous, unhelpful service!

May 18 fuel leak /fire incident when landing at Abu Dhabi

After a pretty gruelling 14 hours flight as we landed there was clearly an issue as we could see fire trucks waiting on the run way. There was no announcement or explanation made at this point people naturally started to panic and demand answers as to why they could not disembark the plane, or use the toilets. The situation became really unmanaged with passengers shouting out and getting angry and aggressive. My daughter was travelling alone, and was really scared, the man next to her was getting really irate and abusive to the staff, saying if he was not allowed to go to the toilet he would urinate in the aisle, I think staff should have dealt with him individually and helped my daughter who was clearly upset. I appreciate the issues with the safety of leaving the plane was unfortunate, but it caused a very stressful situation that was not under control. Passengers should have been calmed down, drinks, snacks offered, it felt like some staff were not trained to deal with this, and made the situation escalate as they appeared to be unmanaged. No vouchers were offered to make things better and no regular updates given. It was 2 hours until passengers could get off the plane by which time it was chaos, with exhausted customers complaining, and no apology or individual assistance or advice offered to passengers with connecting flights. My daughter who was booked on t etihad flight ey019 to london had to run panicking that she would miss her connection, why was this not managed as the delay had been caused by an etihad issue. Overall we feel very disappointed that a single girl travelling alone had to experience this chaos, she is booked on her return flights on the 7th June

EY026 and EY450 and is now very nervous of flying with Etihad

Booking Reference Number - TABZBZ

Ticket Issue Date - 01st Feb 2023

Ticker Number - [protected]

Full refund ticket on cancellation

This was a round-trip ticket from IAD to Bangalore and back. The journey start date was 5th April 2023. The ticket was cancelled on 3rd April and since then I have connected with the Ethihad team for a refund of the ticket money. They said it will take 45 days and with that, it will be refunded. Today it is 25th May and it's more than 50 days, and I have not received the refund. Even today I did chat with their customer service representative and every time they are saying the issue has been internally escalated. They do not even mark my mail id which I have provided every time.

Need the refund to happen immediately.

Regards,

Partha

Hello,

We live in Charlotte and called Etihad to book travel ticket from Charlotte to Hyderabad on Jan 4th. Etihad told us there were no flights from Charlotte and nearest airport is Raleigh. On Jan 4, we booked tickets from Raleigh to Hyderabad with travel dates Sep 10th-Nov 10th with Reference # YRGKBT.

On Jan 11th, we received email from Etihad that our flight is cancelled and rebooked tickets on March 2nd with same reference # with travel dates Sep5th -Nov 10th.

For baggage, Representative said that each person get 2 check in bags free and didn't verify the ticket later. But in ticket notes it said 1bag is allowed

image.png

But bottom of ticket mentioned as below, that 2 bags are allowed per person

image.png

On May 10th, we came to know that flights from Charlotte to Hyderabad are available.. then I called Etihad and asked for my options. Representative1 said we can rebook the ticket and there is no price difference. Hence we rebooked from Charlotte to Hyderabad with Reference # UFPVSG. At the end, He mentioned about baggage allowance that "there is only 1 baggage allowance per person and you can cancel ticket if you are not interested and full refund will be issued. Please decide and call back anytime".

We later called another representative and he also stated same as above. Hence we checked with other airlines and they said 2 check in bags are allowed for each person. So we decided to book with other airlines and called Etihad to cancel ticket. Representative3 said full refund will not be issued which is contradictory from other 2 representatives statement.

On same day we spoke with Manager that we got misinformation and he said he will do inquiry and call us back within a week.

But we didn't receive any call back and called Etihad again on May 20th and they said they will call us back but didn't receive any call. I called again on May 22nd and received response that "Representative1 mentioned that he informed us about baggage allowance initially before rebooking the ticket" which is completely FALSE. But they didn't mention about the FULL REFUND part

Problems we have is:

1. Due to misinformation we need to pay Etihad 600$ for 2nd baggage allowance in total. When it's not our fault why we need to pay?

2. My husband's name is spelled incorrectly and I asked Etihad representative to change and he said "they can't change the name ,the only option is refund the ticket and make new booking for him". We will loose ticket fare. When it's again Etihad representative problem with spelling..why should we need to pay again?

3. When we booked tickets initially ,we paid for seats too and later when ticket changed from Charlotte to Hyderabad our seats are not booked. We couldn't select our seats now through "Manage" option from website or app.

Why we are getting different incorrect responses every time we call Etihad and PLEASE HELP WITH OUR PROBLEMS soon. We are seriously disappointed with Etihad service from January 2023.

Thank you,

Swapna