WestJet Airlines

WestJet used to be a great company. Not anymore and they continue to get worse and worse. If there was not a monopoly (like other companies) I would never fly westjet or air canada. Now the seats are getting more expensive and smaller...they were ALREADY WAY TOO SMALL. Give it a rest an stop gouging us. Stop taxing the hell out of us too. This is totally unacceptable.

On September 4th I was flying out of Kelowna to Montreal with a stopover in Calgary.
I was delayed leaving from Kelowna, and missed my connector in Calgary.
I had to wait over 8 hours until my next flight to Montreal.
I already filed for compensation, but its been almost 2 months and havent heard back from Westjet.
what is going on?
Am I eligible for compensation, and how long do I have to wait to get refunded?

Incident details:

Airport: Saskatoon International Airport (YXE)

Airline: WestJet

Date: 21/12/2025

Time: Approximately 9:00 PM

Location: Security screening checkpoint

Missing item:

Diamond wedding ring — white gold band with a straight line of diamond stones across the top

The ring was in my possession in my bag internal zipper prior to the security screening. Upon arriving home, I discovered that it was missing. I strongly believe the ring went missing during the detailed manual inspection of my bag conducted by a female screening officer.

I would also like to report that the screening process was extremely stressful and overwhelming. I was asked to surrender my brand-new perfume and body lotion, despite having already used my allowable 100 mL liquid limit for medically necessary allergy creams and lotions, which I understand I am permitted to carry.

I felt pressured to surrender my personal items. To avoid this, I chose to check in my bag; however, I was then informed that I would be required to pay an additional $50, despite my understanding that my ticket included carry-on baggage. This situation caused significant distress.

Due to the level of stress, I requested to speak with a manager. Following this, instead of solving my concerns , I was subjected to a very detailed and prolonged security check. At that time, I was visibly upset and crying as a result of the overall experience, which made it difficult for me to fully focus on the handling of my belongings during the inspection. It is during this process that I believe my wedding ring was taken or misplaced.

This ring holds significant sentimental and monetary value. I respectfully request a formal investigation into this matter, including review of CCTV footage, screening logs, and staff records from the security checkpoint during the time indicated.

My family planned the trip to Orlando for months waiting for kids off school ...

Flight WS1914 from Hamilton-Orlando on July 14/24 was canceled without notice. We were stranded ( with 2 other families ).That made family and kids so sad, disappointed... I already paid for flight, car rental, insurance, internet..I called and FlightHub sent the request for refund, but rejected...Some agent told me the reason was '' You did not get on the return flight from Orlando back to Hamilton , therefore no refund '' ? WestJet's operation so badly and just keep ignoring customers complaints how come they still in business !

We booked and paid for premium economy NZ 24 from Auckland to Vancouver, WS3324 Vancouver to Kelowna, February 29, 2024. We tried to reserve our seats on WS3324 through WS app and weren’t able to and also tried the NZ app. Westjet assigned our seats 17C, 17D at the back. I tried at customer service in Vancouver to change and was told we couldn’t get to the front. I asked for a voucher for lounge to accommodate us for our inconvenience being at the back as was declined by your customer service. We paid for premium economy and would have at least expected to be at the front of the airplane. Westjet customer service needs to take a page from air New Zealand. Very disappointed with your customer service.

I had a very bad experience flying to LA./ USA and coming back from the state LA. during the airline strike.

I am 66 years old used a wheelchair during my trips for health needs.

My sister travel with me.

Traveling from Toronto to LA./USA before the strike, we checked in ahead on west jet site. The employee from the airline made a mistake and register my sisters document (pasport) twice on her information then on my information.

When we reached the us border counter the officer was sorry to tell us the wrong information entered and he said you cant leave out to the west jet counter but someone should come and fix the issue and escort you to the plain.

Our flight was at 11:15 am we called and the employee called asking for someone to come and fix the mistake they done before the flight time. I was really stressed and frustrated during my waiting and the comments I hearted that we will miss our flight (bags were checked inn already).

The employee from West jet shows @ 11:15 am still asking what is the problem, my first question am I missing my flight? She said we will try our best to fix our mistake and escort you to the plain. she worked on the computer then talked to the us border customs then escort us running to the plain. I felt so bad and the truth lost my interest to my trip than was planed months ago, I was shivering and top stressed by the time I sit on my set.

Please put your self in my situation and my poor sister that forgot her self just to comfort me, very bad beginning of our trip.

We would like to give a credit to this employee (I thing her name is Justren) she made it and escort us the the plain door, big thanks for her.

Now part two coming back from LA. USA. when we arrived to the airport with the big number of travelers waiting by the counter, I was on my wheel chair, when I arrived to the counter I faced a very rude lady (employee) telling me no flights, your flight is cancelled.

I asked what can I do and she respond go and lineup with all these hundreds of people, they have the same problem like yours.

Well my sister (thanks God she is with me) parked my chair in the side and she went to line up with the crowed, pain in my legs and back sitting on the wheelchair for around 7 seven hours, our turn came and my sister brought me with her the the counter, here the big dilemma happen with a very carless rude employee (I got his name for sure) smiling and happy not like my miserable situation seeking for hope and comfort with all I am going through.

I don't think if he can imagine I am his father would he tread me like this?

Just to mention with all the stressful situation I was very calm and respectful with him, but he was laughing with the other employee on the counter, I just told them cant you feel with us what we are going through? Then I asked him what can I do now and he mentioned: you will be lucky I I find you sets on the forth of July and we were in 1st of July. Then I ask would you (west jet) accommodate my hotel? with a very funny and unserious way he answered no, we can pay for one night only. Thanks God I didn't have a heart attack from this employee. I asked about his supervisor and got his name too thinking how to pass this bad moment of my life.

Then my sister talked to the supervisor seriously (got his name) and with a very big thank you for him in 5 minutes he found us a trip to Edmonton / Canada then another connection flight to Toronto to be arrived at around 5:00 am.

It was one of the worst trips in my like took 2 two days to recover from the leaving flight errors. And still recovering from my coming flight delay with bad pain in legs and unsettled health.

we don't want to lose our trust in this beautiful airline as I have to recommend the last two flights to Edmonton and to Toronto, great service great take off and better landing in both flight.

Thank you

Jacques Jean

Any more details with names of flight numbers please get back to me and I can provide it.

WestJet lost a loyal customer because they wouldn’t extend some lounge passes by ONE DAY! The expiry date is May 15, but I fly out of Edmonton on May 16. There needs to be a reasonable Flex Time (maybe 48 hours?) built into the policy to allow for such circumstances. Requests could be reviewed on a case by case basis. Long standing customers could be shown some loyalty by a representative who could review customer usage. There are many things WestJet could do to improve customer satisfaction in this circumstance.

They were unwilling to take into account that I have always flown WestJet. There was no negotiating. A flat out refusal was all I got. Air Canada: here I come.

WestJet Airlines and their staff are horrible in customer service, unhelpful and cause more problems for passengers without proper reasons. They are using excuses such as unscheduled maintenance to cancel and delay flights to cover up the real reasons such as staff shortages. They book their flights to grab the money from customers but then when the day comes to travel they make it the worst possible experience any traveller can imagine. Agents at airports do not help instead say call 1866 WestJet, they are scamming by putting their fares low but then cancel and delay flights where you are forced to pay extra or give credits so you have to book with them again.

WS 198 flight leaving Victoria BC Sunday Feb 25th, 2024 was delayed from 5am to 7am, delayed again till 9am. A booked flight with Passengers sitting at airport at 4am given only the information to wait for latest email update. Agents have no further information nor did they help find any other flights especially since our booking was reprotected. Here I am sitting with my 8month, 3 year old and 7 year old kids.

At 8am, I get an email saying WestJet cancelled the flight and rebooked us at 7:30pm. We go back home rest (well not really more stressed).

We go back to airport to take the 7pm flight WS 3184 leaving Victoria BC, to Vancouver. We arrive in Vancouver to connect to our next flight WS1598 to Atlanta reaching Feb 26, Monday at 6:30am. We leave Vancouver late again WS delaying that flight 30mins, reach Atlanta at 6:38am, (the pilot made up for time loss in the air). Now, we had to connect to one more flight to FINALLY reach our destination Orlando. (Family trip to Disney World). WS 3184 landed at Atlanta but the airplane had no parking ramps available, we sat in the airplane for 35mins. WestJe who rebooked our flight only gave us 45mins to connect to our next flight but obviously that was not going to be enough time if we wasted our time sitting in the airplane waiting for Pilot to find parking. We now missed our connecting flight DL 2204. (Delta airlines). Now I’m stuck at Atlanta Airport, when I asked the WestJet agents to help me get on to standby or any flights going to Orlando, she told me to call 1-866Westjet, not even a “I can get someone to call since you have 3 kids and carry on luggage go deal with”. PATHETIC!

So I called WestJet agent online and she told me she can only get me on to next earlier flight at 5pm. Which meant I’m stuck with 3 kids at Atlanta airport for 10hrs. I asked about my checked baggage and she said I don’t know that I would have to go check with baggage service at Atlanta airport which meant I would have to leave the gates inside to go outside to baggage service then only to go back through TSA again lol. Just wowwww!

At this point I lost all my frustration at the Westagent supervisor at Atlanta who couldn’t figure out where my checked baggage went…. was it at Atlanta or did it go to Orlando? Then an agent Andrea Heard from Delta Airlines heard my frustration and saw me with my kids and helped me out. She gave me few options to get me close to my destination. Delta Airlines are the best but unfortunately they operate in the U. S and us Canadians are stuck with pathetic airlines and unprofessional staff like WestJet.

WestJet if you care to know, I did reach Orlando without your help it was the help of Delta Airlines and their staff made calls and went above and beyond for me.

P. S your apology’s by giving me meal vouchers you can actually give it to your pathetic staff since they work so hard. Never ever again I will travel WestJet.

Re: Westjet flight WS1864 on Jan. 09, 2024

This was a 6 hour flight from Vancouver to Honolulu.

I recently had knee replacement surgery and paid $50 for a seat with extra leg room so that I could stretch my leg and avoid pain.

Upon checking in I was told that the seat I paid for was unavailable ?

No explanation. I was just given another seat.

Upon boarding, I saw that the row with the seat I had paid for was occupied by a family of three.

So, I guess if you whine to the agent about wanting to sit together with your kid, the agent will give away the seat that was paid for by a person with a physical 'handicap'

Needless to say I had limited leg room and my knee was 'killing' me for 6 hours + I am NOT happy !

So far my two E-Mails in the last two months have not been answered and I can't get anyone on the phone to ask for a refund.

If I had NOT paid for my seat, I would not have minded that it was given to someone else.

On January 15, 2024 we were scheduled to leave YYZ at 11:00 AM (Flight number WS 2520). The flight was delayed and did not leave YYZ until after 3PM. Further, we had purchased premium seat at an extra cost and we were not placed in these prepaid seats.

As such, we respectfully request to be compensated for both the delayed flight and the extra cost of the premium seats.

Regards, Alden and Susan White

inconvenient changes to our flight from Rome, Italy to Portland, OR.

Booking number [protected]

WestJet confirmation number ABEMKF

existing flight date May 17th with 2 hrs layover in Calgary, Canada and arriving to Portland, OR in the same day.

changes May 17th with 19 hrs layover in Calgary and arriving next day May 18th.

This is very disrespectful and insane changes WestJet made to our flights. and sold our previous flight to someone else. shame on this company.

Farrah Nosrati

January 30 I was on flight 2777 from iPunta cana to Toronto. Some time after I checked my luggage and arriving in Toronto someone removed the strap that was around my luggage, and rummaged thru my belongings. Luckily I had no expensive items in there. When my luggage arrived in Toronto the strap was missing and the zipper was partially opened. At this time I’m unaware of anything missing. I feel very violated.

Georgina Loder

On 2024JAN26 my son (with learning disabilities) and my husband were waiting to check in my sons suitcase at 430am for his 545 domestic flight to Calgary. Both agents were busy for 20-25 mins with large groups ahead. My son was the last one in line. Upon his turn it was now 505 am and the agent told him he was 5 mins passed the baggage check in times despite the large group dealing with the other agent right beside my son whose bags and items were still being processed for the same flight. They refused to take my sons bag and suggested he sent his suitcase via cargo which costs almost 200.00 and will not arrive at his destination until the following day at which time he will need to attend the airport which involves a taxi ride and another 100.00... Seems insane to me that people beside my son were allowed to check their bags and not my son... Not to mention he was in line 30 mins prior and was the only one in the line!

Good evening,

I am looking into some credits that are owed me from 2020, I was unable to redeem these vouchers because of the Pandemic. Due to travel restrictions and having small children who were not yet eligible to be vaccinated until July 2021. I could not go any destination or on a flight with my wife or children as it was a family vacation. I am asking you to reimburse me the $6200 to my WestJet account, I understand the restrictions that were given, but the 2 years was unreasonable for a family of 4 when my kids were not yet approved by our government to get vaccinated. I am without a trip for my family and out $6200. Can you please assist with this matter other wise I will have to go another route to resolve this matter. I would appreciate some assistance on this matter.

This is the voucher # I received [protected]

The West Jet App does not allow you to pay the extra luggage costs on return flight, when you pay for tickets or book for boarding to destination. We were on a cruise and upon return the App kept saying it was not available. We had guest services try on their computer also and there was no way to prepay for luggage, it said to pay at the airport. The result being a $50 US charge rather than $30.

I would respectfully request a refund of $20 as the airline should ensure the online services are available.

I had a carry on luggage with a roomba vaccum inside. I was moving countries from Canada to USA and paid for two luggages and was taking my dog as well. Upon check in, the lady got picky about my carry on luggage. I always fly with that luggage including with Westjet and never had any issues. This time she made me check in the luggage. I paid 125 CAD and checked the luggage. When I arrived to my destination, my roomba was removed, apparently because of the battery, it can only travel as a carry on. I was not informed upon check in. So what I was doing initially was correct. I called the company that removed the roomba, they said Westjet had it. Called Westjet, they said they don't have it. SO my 350 CAD roomba disappeared. I am beyond frustrated with the misleading information. In total I lost 475 CAD thanks to Westjet.

Reservation HLVFRJ for McKenzie

I purchased the EconoFlex ticket which states it comes with 1 Free Checked bag.

I have a West Jet Credit card which claims you receive the benefit of one free checked bag.

When I checked in for my flight tomorrow on my Econoflex ticket, I was only allowed 1 piece of checked luggage and the second piece will cost me $60.00. In my opinion I should receive 2 free pieces of checked luggage as I paid for one ( Econo- flex tickets come with 1 free checked bag) and should receive one as benefit for having a credit card.

I called the Customer service dept. They advised me that it is one and the same piece of luggage and I am not entitled to two pieces as only the first piece of checked luggage is free regardless of having a credit card and it doesn't matter what type of ticket you purchase.

If I had booked Econo ticket it states you are entitled to a checked bag for a fee. I asked how many bags I would have received if I had booked that lower cost ticket and was advised that the first one would be free because I had the West Jet Credit card.

I feel like this is misrepresentation. It clearly states 1 free checked bag- no other disclaimers and I feel I should get the 2nd check bag per my credit card benefit. So why did I pay the additional fee for the higher end ticket and not get the advertised free checked bag?

On 14. Dec.23, our Westjet Flight WS2644 was over an hour late leaving Liberia, Costa Rica. No reason was given while we were waiting, other than to expect turbulence. While we were on board and waiting, an already boarded passenger was made to leave. Also, one of the flight attendants was overheard saying "I'll take care of the kitten" (I assume there was a kitten on board). When out flight arrived (late) in Toronto, we rushed to make our connection, using a wheelchair provided for my wife (she has mobility issues). There was no attendant there to assist us. When we collected our luggage and made our way to Westjet customer service to find out what to do, we were told that our flight had left, and we would be rebooked on the same flight the next. When we asked for an accommodation voucher, we were told the reason for the delay in leaving Costa Rica was "weather". The weather was sunny, and no mention of weather was made to us as we awaited departure. I feel that we should have been provided accommodation and meals for the 24-hour layover in Toronto.

Most recent flight ws 1417 from orlando - lost bag for more than 48hrs - noone knew where bag was and later found on tarmac -

over course of year my experience with westjet has continued to disappoint - my ws number is [protected] - i have always accepted delays and such as part of travel - i have family members that worked for westjet for 20 yrs and its really terrible how bad the experience of flying with westjet has become to the point i'm ready to cancel my mastercard , rewards and set up shop with air canada at a lack of better choice -

-many times this year i pay premium seat/1st class and due to delays accept middle seat in back with no compensation

-lost bags almost every time

-most recent flight no wifi due to glitch and many times no power to my seat/chargers (fix your damb planes or communicate that is not offered at the minimum - its embarrassing to call that services rendered

-zero value in your customer/ rude customer services most days at the initial contact / service counter or struggle to communicate as you don't hire anyone local anymore

-damaged goods in baggage

- accept overnight connection and no bags to get through the night/ then lose the bags we checked

the list goes on !

had a slight delay on a southwest plane, immediate provided a $200 voucher - westjet go through hoops to submit a claim even , no wonder you don't solve any of them