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WestJet Airlines Customer Care Service

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Complaints338
Pending0
Resolved3

WestJet Airlines Ltd

21 Aerial Place North East
Calgary
Alberta
Canada - T2E8X7

Customer Support Phone Numbers

1866 666 6224(Lost & Found) 6 5
+1 888 937 8538(USA and Canada) 37 46
+1 877 737 7001(WestJet Vacations) 4 3
+1 403 444 2446(International) 1 1
+1 403 444 2581(Lost & Found) 1 0
+44 800 279 7072(United Kingdom) 0 0
Plus

WestJet Airlines Complaints & Reviews

WestJet Airlines / flight was stolen

Lo
Jun 13, 2019

My son and I was travelling from deer lake nf back home to Calgary . We were visit my dad and his wife who had cancer and had had trouble getting the money to her home for the visit so we paid economy fair. The day we had to come back we had gotten a broken tire on the road to the airport...

WestJet Airlines / customer service

Ke
Jun 06, 2019

I was evacuated from Pikangikum reserve and customer service is refusing to change or credit my flight from Thunder Bay to Toronto. I spoke to two people at customer service Nicole and Carla (employee number 27986) and both were extremely rude on the phone. I am stuck in Toronto with a...

WestJet Airlines / cancelled flights

Mn
Jun 06, 2019

On May 25, 2019 - May 26, 2019, we were scheduled to leave Vancouver to fly to Toronto when at the last minute our flights were cancelled. WestJet was going to change our flights to go out the next day which would have been detrimental to our young children. The West Jet customer service...

WestJet Airlines / unfair treatment

Br
May 29, 2019

Hello, I had a flight to Boston and had missed my flight due to lack of proper service. My companion and I had information withheld from us and were forced to run back and forth from Delta and Westjet gates in order to find our flight. Having missed our flight because of this unnecessary...

WestJet / consolation flight from aruba may 18 2019 westjet airline#2795

Ti
May 28, 2019

We were booked bye I travel 2000 to go to Aruba Reference /Ticket 2579347 May 4-2019 to May 18-2019. On a way back are flight was canceled to the bird flew on a way down to a engine so 3.05 pm flight 2795 was canceled. Our Luggage was on a plain so we had to wait to pick up. Very poor...

WestJet Airlines / unethical behaviour

Ed
May 18, 2019

On May 15, 2019 I was a passenger on WestJet flight 611 from Ottawa to Calgary; I was in premium seating (2F). I am six feet tall, and as the flight was on a rather old plane, the seating and legroom were quite restricted, and legroom was very limited. Not long into the flight, the...

WestJet Airlines / baggage

Su
May 15, 2019

Hello, I recently flew with your airline on May 2nd to the Caribbean. I bought a brand new London Fog suitcase (First time use) a few day prior to my departure. After landing in my destination my luggage had oil and dirt stains all over the front and when I return home the back of the...

WestJet Airlines / sporting event refund.

Da
May 10, 2019

I would like to file a complaint for service that I received on April 12th of this year. I flew from Pittsburgh, PA U.S.A. to Calgary Alberta Canada. My flight was delayed in New York for 30 minutes or so. I was scheduled to attend a sporting event in Calgary that same night. By the time I...

[Resolved] WestJet Airlines / luggage

Ko
May 04, 2019

Hi my name is komalpreet Kaur and I traveled from India to Canada with my baby on May 2, 2019. On May 3 I reached Vancouver with my baby and from Vancouver I had my flight with WestJet to Calgary which was my last destination in Canada. Flight number WS128. Around 12:30 I picked up my...

WestJet Airlines / delay flight

De
May 03, 2019

WestJet flight WS1202 from Toronto (YYZ) to New York (LaGuardia) (LGA) departing Tuesday, April 30 at 9:35 was delayed for hours. Leading to my 2 year old having a nose bleeding with the hustle he experienced we had to change gate from A17 to A7 because of plane issues. This wa...

WestJet Airlines / I am complaining about

Ad
May 01, 2019

There is no entertainment on WestJet anymore which is very upsetting. Not unless you download the WestJet App. My cell is incompatible with the app. I have no tablet or laptop. How is a person supposed to enjoy a 4 hour flight with no entertainment? I'm so pissed. I'm not flying WestJet...

WestJet Airlines / incorrect info on boarding pass

Gl
Apr 26, 2019

On February 16, 2019, I booked a one way flight with Westjet for April 13, 2019, departing at 6:20 p.m. from Orlando and going to Edmonton, Alberta. On April 12, 2019 at 6:20 p.m., I went online to check and pay for my luggage and to get my boarding pass. I was able to check the luggage but...

WestJet Airlines / misrepresentation of flight delay and missed flight.

Ly
Apr 21, 2019

Our flight WS 2217 from Belize was delayed, causing us to incur a hotel expense and loss of a day. Your ground agent, Taylor, called the delay headwinds. We told it is not the case. She wouldn't listen, gave us new tickets and we were left to find a hotel room and travel back to Kelowna...

WestJet Airlines / trip problems

Pa
Apr 21, 2019

Hi westjet First of all my name is michael homann, my wife and myself booked a trip for april 1st to april 13th, now the problem is. We were suppose to leave april 1st 2019 from thunder bay on flight #ws3218 at 6:15 a.M. We checked into the airport at 4 a.M.. The flight was delayed one hour due...

WestJet Airlines / flight

Ra
Apr 19, 2019

Hi, re: MZHFPH I am writing today to Westjet as I have several issue to discuss after my trip I just took with Westjet Calgary to Puerto Vallarta, Mexico. I booked my trip back on March 2 through Westjet online and my hotel through Expedia for Apr 6-16. The flight I flew out on was WS...

WestJet Airlines / change of return flight causing hardship.

Ju
Apr 15, 2019

We booked a return flight (April 17- April 27) (reservation code: WBUWRO) with West Jet from Halifax to Hawaii on Feb 2019. We were notified a couple of weeks before our flight that there was going to be a change to our return portion of the flight requiring us to layover in Calgary for 15...

WestJet Airlines / compensation

He
Apr 13, 2019

Good Morning, I wish to log a complaint where everything that could have gone wrong was to the extreme. I was on a golf trip to Palm Springs and was returning home on Westjet Flight WS1727 on Thursday, April 11th, 2019. The original flight return back to Vancouver was for a 16:15...

WestJet Airlines / change of seat pitch on return flight

We
Apr 10, 2019

My wife and I travelled direct from YYJ to PVR on flight WS2040 30-MAR-2019. We paid through our travel agent about $114 to reserve seats 8C and 8D for that flight and the return flight, PVR to YYJ on flight WS2041 06-APR-2019. I occupied seat 8C on both flights. The flight down wa...

WestJet / baggage claim

Pe
Apr 10, 2019

Flew from Kelowna bc to Calgary Alberta, then connecting flight 1723 to Palm Springs ca. Was on time, and comfortable. We arrived in Palm Springs at 7:15/pm . We were the last travellers off the plane, row 23 seats a and b. My wife is 80 yrs, I am 78 ( 79 this month ) and I use a cane. We...

WestJet Airlines / bias against seniors of citizens

Jo
Apr 04, 2019

What happened to Westjet? Flight from Vancouver to Toronto 3pm March 31, 2019. The airline that featured customer service no longer cares. Two hours before flight time in Vancouver, with boarding pass in hand, two seniors were informed of a flight change that meant overnighting (9 hours) in...

WestJet Airlines / delayed/cancelled flight

Ch
Apr 04, 2019

I. was scheduled to fly from Nassau to Torornto via West Jet on Tuesday April 2. Our scheduled departure was delayed then ultimately cancelled due to technical issues with the airplane. This is where things got very confusing as you can imagine after hours of waitng at the airport people...

Westjet Complaints Debt / bumped from flight

De
Mar 23, 2019

My name is Dennis Cardozo and would like to bring to your attention our travel experience with your airline. On March 9th, 2019 my wife, my sister and myself boarded WestJet flight 2660 from Toronto, Canada to Montego Bay, Jamaica. We were scheduled to return home on March 18, 2019. We...

WestJet Airlines / cancellation of flight ws1287 mco to ycu on mar 23

St
Mar 23, 2019

After 6hrs of extending the delay on this flight it was finally cancelled, but with the excuse that it was for weather rwlated.issues. Yes the inbound flight from edmonton (WS1502) was delayed for 5hrs due to fog, but the flight arrived at MCO by 8.17pm. This would have allowed flight 1287...

WestJet / gift cards purchases on dec. 22, 2018

Ca
Mar 22, 2019

1. could not purchases enough cards on the regular channel, so bought via the Business site 2. requested 10 x $10, 10 x $25, 10 x $50, 10 x $100 cards to total $1, 850 plus $33 shipping because that was the ONLY method of receiving them TOTAL $1, 883. Right after I hit "send" I saw in fine...

WestJet Airlines / baggage

Sa
Mar 15, 2019

I am missing items from my luggage on a flight that I returned home from on 03/14/2019. I flew from Saskatoon to Lethbridge to Regina. I am missing an expensive beauty tool and I want it back. They did not steal the charger that went with the beauty tool. Please contact me as soon a...

WestJet Airlines / flight costs got cheaper

Ma
Mar 11, 2019

I've booked a flight fr Vancouver to San Francisco westjet 1774 for June 4, 2019 through hotwire for $143.17 each for 5 passengers totalling $715.85 with booking number 7404794623811. I booked this flight early thinking i got a cheaper rate than if i book closer to our departure date. When...

WestJet Airlines / group booking yxcltb

Na
Feb 24, 2019

Good afternoon, I am looking for some guidance. I feel that the travel agency we used it scamming many families out of many and is blaming west jet for this. Company travels agency is called platinum dreams travel concierge through nexion canada. A group of dancers were planning to go to...

WestJet / flight delayed and cancelled

Ho
Feb 21, 2019

Extreme disappointment and disruptive consequences of poor flight experience and request for a full refund I booked a return flight on Westjet from Winnipeg Canada to London, England and the flight took off on 5th February without any glitch and I got to London smoothly. However, the return...

WestJet Airlines / unethical staff behavior

My
Feb 16, 2019

Incident took place feb15/19. My grand daughter Brooke Herlick {a student} was flying for the second time out of grande prairie to regina with a stop over in calgary. The flight was delayed out of GP, but was told she may make her connecting flight out of calgary and had about 15 min from...

Westjet Vacations / fiesta americana holguin, cuba

Su
Feb 14, 2019

WestJet Vacations: Feb 4-11/2019 Fiesta Americana Holguin, Cuba Booking : 2460831 Susan Jackson: West Jet ID :119738986 World Elite Mastercard RBC holder Carl Jackson: WestJet ID: 119738710 World Elite Mastercard RBC Holder Email: [email protected] [email protected] To Whom it May concern; We arrived...

WestJet Airlines / employee - attitude/behaviours toward guest

Ar
Feb 03, 2019

Incident date : January 27, 2019 Place : Calgary Airport (bound for Las Vegas, Nevada) Time: Approx. 1000 hours Employee involved: Christina I was bound for Las Vegas on the date mentioned above, from Hamilton airport (J. C. Munro). Our plane landed past 0900 hours and when we were let out by...

WestJet Airlines / flight cancellations

Gi
Feb 03, 2019

We were scheduled on flight no WS1245 leaving Tampa at 1:35 pm on January 31 2019. When we verified the flight departure it showed a one hour delay (2:35 pm) to Toronto. As we walk into the airport it showed another delay to 3:36pm on the departure board. We got to the WestJet desk- got our...

[Resolved] WestJet / american pricing for a canadian company in mexico

Jm
Feb 02, 2019

Today, February 2, 2019, I spent one and one half hours waiting to talk to a Westjet agent. When I finally spoke with an agent, he could not give me a satisfactory answer to my concern, so I asked to be transferred to a complaint department (which can only be reached through the regular...

WestJet Airlines / a airport attendant

Co
Feb 02, 2019

I love Westjet and I use the airline everything I travel to Scotland because it's that amazing! However, I think I should bring it to the companies attention that I had one of the most unfriendly check in experiences here in Palm Springs today by an associate named Heidi. The airport wa...

WestJet Airlines / wjs lack of customer service & integrity + harassing/bullying wj agents

Ja
Jan 30, 2019

I flew with West Jet in July 2018 to Montreal/YUL for one week from YYC & upon my return home for 530pm boarding time, while waiting for 2 hours from 3-5pm; I was insulted, harassed & verbally threatened by not one but 2 Female WJ YUL Agents! I called HO Corporate Office in Calgary & had a...

WestJet Airlines / I put in a complaint about my trip home in first class

Ss
Jan 22, 2019

On Dec 3/18 we traveled home from Ixtapa/Zihuatanejo Mexico. We upgraded as the seats were cheaper then normal and I have never sat in first class. Now I out in a complaint already thru facebook, and they were to get back to me. I also tried on other social media but they said I started...

WestJet Airlines / losing my flights because bringing luggage late

Sa
Jan 17, 2019

Hello dear officer, I booked a ticket online with FlightHub to go to Istanbul to see my parents. I paid C$1625 for a three step round trip flight: Vancouver, Toronto, London, and Istanbul. The first two parts were with WestJet and the last part was with BMI, operating by Turkish Airline...

WestJet Airlines / non stop robots call

Le
Jan 15, 2019

We received 6 call today We are on a do not call list This is very disturbing and is un called for. We have opted out at least 10 time over the last 6 month. We will be considering reporting this to the crtc as your calls are regulated by law. Wake the hell up and honor you remove us from...

WestJet Airlines / water leakage on flight

Kh
Jan 14, 2019

Good afternoon, Saturday, january 5 2019 - flight # 717 toronto (3:59p est) to vancouver (6:19p pst) seat 12 f Westjet id 556699776/ reservation code: edqepc I have recently moved from nova scotia to vancouver, b.C. And asked around to chose the best airline to use to travel from coast to...

WestJet Airlines / service.

De
Jan 08, 2019

On January 1st, 2019 I was informed that my Mom had suffered a massive stroke. I booked a flight on WestJet from Toronto to Calgary and left 7:55 PM. The flight was number 809. When I went to the counter for my boarding pass I asked for a window or aisle seat and explained what wa...