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WestJet Airlines
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WestJet Airlines
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WestJet Airlines Complaints Summary

20 Resolved
827 Unresolved
Our verdict: If considering services from WestJet Airlines with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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WestJet Airlines complaints 847

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11:00 am EST
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WestJet Airlines Late and delayed flight

On January 15, 2024 we were scheduled to leave YYZ at 11:00 AM (Flight number WS 2520). The flight was delayed and did not leave YYZ until after 3PM. Further, we had purchased premium seat at an extra cost and we were not placed in these prepaid seats.

As such, we respectfully request to be compensated for both the delayed flight and the extra cost of the premium seats.

Regards, Alden and Susan White

Claimed loss: Delayed flight - $400 x 2 people = $800. Compensation as per CTA guidelines.Lost premium seating = $1405 x 2 people = $2810. Minus cost of Economy ($470 x 2 = $940) Final loss $1870

Desired outcome: We would like a total compensation (as detailed above) of $ 2670.

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1:28 pm EST
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WestJet Airlines Tickets

inconvenient changes to our flight from Rome, Italy to Portland, OR.

Booking number [protected]

WestJet confirmation number ABEMKF

existing flight date May 17th with 2 hrs layover in Calgary, Canada and arriving to Portland, OR in the same day.

changes May 17th with 19 hrs layover in Calgary and arriving next day May 18th.

This is very disrespectful and insane changes WestJet made to our flights. and sold our previous flight to someone else. shame on this company.

Farrah Nosrati

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9:15 pm EST
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WestJet Airlines Transport of luggage

January 30 I was on flight 2777 from iPunta cana to Toronto. Some time after I checked my luggage and arriving in Toronto someone removed the strap that was around my luggage, and rummaged thru my belongings. Luckily I had no expensive items in there. When my luggage arrived in Toronto the strap was missing and the zipper was partially opened. At this time I’m unaware of anything missing. I feel very violated.

Georgina Loder

Desired outcome: I would like an investigation done to find the employee who would do this.

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Is WestJet Airlines legit?

Our verdict: Complaints Board's thorough examination reveals WestJet Airlines as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, WestJet Airlines stands out for its commitment to quality and security. Clients considering WestJet Airlines should delve into its customer service record to gauge compatibility with their expectations.

WestJet Airlines earns 91% level of Trustworthiness

Perfect Trust Endorsement: WestJet Airlines achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for WestJet Airlines. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Westjet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows WestJet Airlines website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Westjet.com you are considering visiting, which is associated with WestJet Airlines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with WestJet Airlines is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

WestJet Airlines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While WestJet Airlines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 847 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to WestJet Airlines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:36 am EST
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WestJet Airlines Westjet customer service

On 2024JAN26 my son (with learning disabilities) and my husband were waiting to check in my sons suitcase at 430am for his 545 domestic flight to Calgary. Both agents were busy for 20-25 mins with large groups ahead. My son was the last one in line. Upon his turn it was now 505 am and the agent told him he was 5 mins passed the baggage check in times despite the large group dealing with the other agent right beside my son whose bags and items were still being processed for the same flight. They refused to take my sons bag and suggested he sent his suitcase via cargo which costs almost 200.00 and will not arrive at his destination until the following day at which time he will need to attend the airport which involves a taxi ride and another 100.00... Seems insane to me that people beside my son were allowed to check their bags and not my son... Not to mention he was in line 30 mins prior and was the only one in the line!

Claimed loss: $200.00 for shipping via cargo, no belongings for 24 hours, taxi ride to return to get the suitcase $100.00

Desired outcome: Refund for the additional costs... An apology for the discrimination at the check in counter..

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8:51 pm EST
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WestJet Airlines Credits

Good evening,

I am looking into some credits that are owed me from 2020, I was unable to redeem these vouchers because of the Pandemic. Due to travel restrictions and having small children who were not yet eligible to be vaccinated until July 2021. I could not go any destination or on a flight with my wife or children as it was a family vacation. I am asking you to reimburse me the $6200 to my WestJet account, I understand the restrictions that were given, but the 2 years was unreasonable for a family of 4 when my kids were not yet approved by our government to get vaccinated. I am without a trip for my family and out $6200. Can you please assist with this matter other wise I will have to go another route to resolve this matter. I would appreciate some assistance on this matter.

This is the voucher # I received [protected]

Claimed loss: $6200.00

Desired outcome: The credits returned to my account so I can use them for my family in the near future.

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2:26 pm EST
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WestJet Airlines Luggage

The West Jet App does not allow you to pay the extra luggage costs on return flight, when you pay for tickets or book for boarding to destination. We were on a cruise and upon return the App kept saying it was not available. We had guest services try on their computer also and there was no way to prepay for luggage, it said to pay at the airport. The result being a $50 US charge rather than $30.

I would respectfully request a refund of $20 as the airline should ensure the online services are available.

Claimed loss: $20 US

Desired outcome: Airline should pay the extra luggage costs as online services were not available.

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1:34 pm EST
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WestJet Airlines Removing Item from luggage

I had a carry on luggage with a roomba vaccum inside. I was moving countries from Canada to USA and paid for two luggages and was taking my dog as well. Upon check in, the lady got picky about my carry on luggage. I always fly with that luggage including with Westjet and never had any issues. This time she made me check in the luggage. I paid 125 CAD and checked the luggage. When I arrived to my destination, my roomba was removed, apparently because of the battery, it can only travel as a carry on. I was not informed upon check in. So what I was doing initially was correct. I called the company that removed the roomba, they said Westjet had it. Called Westjet, they said they don't have it. SO my 350 CAD roomba disappeared. I am beyond frustrated with the misleading information. In total I lost 475 CAD thanks to Westjet.

Claimed loss: 470 CAD

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7:37 pm EST
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Featured review
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Reservation HLVFRJ for McKenzie I purchased the EconoFlex ticket which states it comes with 1 Free Checked bag. I have a West Jet Credit card which claims you receive the benefit of one free checked bag. When I checked in for my flight tomorrow on my Econoflex ticket, I was only allowed 1 piece of checked luggage and the second piece will cost me $60.00...

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3:06 pm EST
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On 14. Dec.23, our Westjet Flight WS2644 was over an hour late leaving Liberia, Costa Rica. No reason was given while we were waiting, other than to expect turbulence. While we were on board and waiting, an already boarded passenger was made to leave. Also, one of the flight attendants was overheard saying "I'll take care of the kitten" (I assume there wa...

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7:12 pm EST
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Most recent flight ws 1417 from orlando - lost bag for more than 48hrs - noone knew where bag was and later found on tarmac - over course of year my experience with westjet has continued to disappoint - my ws number is [protected] - i have always accepted delays and such as part of travel - i have family members that worked for westjet for 20 yrs and it...

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1:52 pm EST
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WestJet Airlines Floxite magnifying 15x travel mirror

We recently flew home from Phoenix, AZ (Sky Harbour) to Edmonton, AB. When we were checking our bags the female ticket agent took my suitcase and literally flung it at the conveyor belt. It twisted in the air and fell onto the belt with the top side down which is how the air lines want them. When we arrived home, I opened my suit case and my makeup mirror was smashed. It comes apart into two pieces and I packed them both wrapped up in clothes in the centre of the suitcase to ensure they were protected. Obviously, the many layers of clothes was not enough to protect it from the type of handling it had been dealt. This was an expensive mirror and I would like some compensation. I will enclose a picture of the broken mirror and one of the actual mirror shown online.

The flight was on Nov. 16, flight number WS1463. Thank you for your consideration. Lynne Berry. [protected]@shaw.ca

Claimed loss: Broken mirror component of magnifying travel mirror. (Name brand Floxite)

Desired outcome: Replacement of mirror

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12:21 pm EST
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On November 27, I took a flight from Kelowna British Columbia with a stopover to Calgary and onto to Edmonton for my final destination. My flight from Kelowna to Calgary. No problems. Everything was as usual. On flight, WS237 now that was a completely different story. I’ve boarded the airplane and went to my seat. I had an aisle seat, and the gentleman...

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3:37 pm EST
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Hello, My name is Tracey Hodgson and my flight number is LZNFBJ. I changed my flight last November 28th around 8:30 and paid over 400.00 dollars for the change fee. Unfortunately, I realized I changed to the wrong date of December 28 and not the 30th. Called back this morning and was told I would have to pay another 160.00 for the error. I was hoping I...

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12:02 pm EST
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WestJet Airlines Wait time on the plane

Currently sitting in WS610 from Calgary to Ottawa, Nov 23/23. Once everyone had boarded, that’s when the powers that be notified the captain and attendants that the flight was going to be delayed an hour due to staff that needed to be on the flight but who wouldn’t arrive until 10am.

This information was known to the people the make the decisions. They knew the incoming flight with the staff we’re waiting on was late. They knew this flight would be delayed. Yet they still allowed the staff to board us and now we sit here for an hour waiting because someone didn’t have the common sense enough to mark the flight delayed when appropriate. I can understand delays however spending that delay on board the plane sitting on the tarmac is the worst way I can think of to spend that delay. Not impressed with the service and especially with whoever has the responsibility of avoiding situations like this.

Claimed loss: Going to incur cab fare on arrival at Ottawa due to my mother having to go to work and unable to pick me up. $100.

Desired outcome: Reimbursement for added expenses and a partial flight credit for the inconvenience.

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6:47 pm EST
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I boarded the flight from Barcelona to Calgary and when settling in I was noticed the couple in from to me brought in a cat in a case and put it on the floor in front of me. I call the attendant and stated that I was very allergic to cats and needed to be moved. She came back and said I had 2 options 1- be moved to another seat or 2 leave the flight and...

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8:04 pm EST
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WestJet Airlines Westjet Vacations. All inclusive Cancun

We booked a Westjet all inclusive vacation Victoria to Cancun Nov 4-11, 2023. This vacation included airfare, airport transfers and the all inclusive resort. Our documents stated BD Experience for our transfers. However, upon arrival in Cancun, we were told that our transfers had been switched to Sunwing. We waited for over 90 minutes for our transfer after an already long day with our 81 year old mother with nowhere to sit! No apologies or accommodations were offered. Then upon our return to the Cancun airport our transfer did not arrive at all ! Forcing us to call a taxi at the last minute at our additional expense. Part of the reason we book an all inclusive package is so that everything is arranged and paid for ahead of time!. This delay and then failure to arrive at all caused much stress and anxiety to what is supposed to be a relaxing stress free vacation.

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7:33 pm EST
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Flight WS731 -departure 04nov23 10:25pm Toronto on yyz -arriving 05nov23 vancouver bc yvr 9:45. flight cancelled around 9;45 - I am disable and 75 years old - need wheel chair - no reason for cancellation was given - we were told that accommodation and vouchers would be given at checking and to pick up our luggage. a shuttle came and picked us up and...

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1:14 pm EDT
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I have been a WestJet card holder for years. Of recent I have been trying to use a companion voucher that expires soon. I have tried at least 30 options to use it and each each time it gives me a higher fare than if I don’t use it. One flight with the same exact flights cost me 1.00 more. Other flights it’s hundreds more as the flights that were 325 say...

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2:01 pm EDT
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Good day; We just flew back to Ottawa from Orlando with a stop in Toronto. The last leg of our flight as well as the flights to Orlando were fine but the flight from Orlando to Toronto was not good. I was flying with my wife, two of her daughters and our two grandchildren, a 10 yr old girl and a 14 yr old boy who is autistic. I was informed by one of your...

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3:56 pm EDT
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I purchased a ticket to get away to relieve anxiety and stress after I loss my mother and broke my ankle to Las Vegas from Winnipeg, MB. I was guaranteed by the attendant that my wheelchair would be waiting for me upon arrival in LV. It did not arrive until 5 days later. I had a driver waiting for over an hour for me to try and locate my item and he lost...

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How to file a complaint about WestJet Airlines?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the core issue you experienced with WestJet Airlines. Make it specific and clear, such as "Delayed Flight Refund Not Processed by WestJet Airlines."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Include relevant dates, flight numbers, and any correspondence with WestJet Airlines. If you attempted to resolve the issue, describe the steps you took and the responses you received. Clearly articulate how the issue has personally affected you, whether it was stress, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, boarding passes, correspondence, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with WestJet Airlines. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, compensation, or an official apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and its impact on you.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against WestJet Airlines on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from WestJet Airlines or other users who may offer advice or share similar experiences.

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WestJet Airlines contacts

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