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WestJet Airlines
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WestJet Airlines Reviews 855

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9:45 am EDT
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WestJet Airlines WestJet is bad

My family planned the trip to Orlando for months waiting for kids off school ...

Flight WS1914 from Hamilton-Orlando on July 14/24 was canceled without notice. We were stranded ( with 2 other families ).That made family and kids so sad, disappointed... I already paid for flight, car rental, insurance, internet..I called and FlightHub sent the request for refund, but rejected...Some agent told me the reason was '' You did not get on the return flight from Orlando back to Hamilton , therefore no refund '' ? WestJet's operation so badly and just keep ignoring customers complaints how come they still in business !

Recommendation: Please don't fly with WestJet anymore and avoid booking with FlightHub, CheapOair...if you don't want bad experience happens to you and family....

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Update by hiep tran

Flight WS 1914 from YHM-MCO was canceled without notice, 3 families with kids were stranded, at the airport.. now I asked for refund and getting rejected ...Plus I spent on Car rental, insurance, data internet , all I had the answer : You did not get the flight WS 1715 from MCO - YHM '' so no refund...?

The answer made me feel furious and disappointed for such big airline company .

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7:16 pm EST
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WestJet Airlines Booked premium economy, were assigned seats at the back of bus

We booked and paid for premium economy NZ 24 from Auckland to Vancouver, WS3324 Vancouver to Kelowna, February 29, 2024. We tried to reserve our seats on WS3324 through WS app and weren’t able to and also tried the NZ app. Westjet assigned our seats 17C, 17D at the back. I tried at customer service in Vancouver to change and was told we couldn’t get to the front. I asked for a voucher for lounge to accommodate us for our inconvenience being at the back as was declined by your customer service. We paid for premium economy and would have at least expected to be at the front of the airplane. Westjet customer service needs to take a page from air New Zealand. Very disappointed with your customer service.

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  1. Pros
    1. Extensive flight network
    2. Competitive pricing options
    3. Friendly cabin service
    4. Rewarding loyalty program
    5. Modern, efficient fleet
  1. Cons
    1. Limited global route network
    2. No first-class cabin options
    3. Seasonal flight schedule variability
    4. Less frequent flyer perks vs. competitors

WestJet Airlines Complaints 853

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3:28 pm EDT
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I had a very bad experience flying to LA./ USA and coming back from the state LA. during the airline strike. I am 66 years old used a wheelchair during my trips for health needs. My sister travel with me. Traveling from Toronto to LA./USA before the strike, we checked in ahead on west jet site. The employee from the airline made a mistake and register my...

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11:57 am EDT

WestJet Airlines Vouchers

WestJet lost a loyal customer because they wouldn’t extend some lounge passes by ONE DAY! The expiry date is May 15, but I fly out of Edmonton on May 16. There needs to be a reasonable Flex Time (maybe 48 hours?) built into the policy to allow for such circumstances. Requests could be reviewed on a case by case basis. Long standing customers could be shown some loyalty by a representative who could review customer usage. There are many things WestJet could do to improve customer satisfaction in this circumstance.

They were unwilling to take into account that I have always flown WestJet. There was no negotiating. A flat out refusal was all I got. Air Canada: here I come.

Desired outcome: Extension of vouchers by one day.

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3:52 pm EDT
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My Husband Tahir Abbas travelled yesterday with WestJet and we reached there to Airport at 6.45 am. There was a huge lineup of Passengers who didn’t do online check-in. We tried an online check but due to some options is not available and unsure we unable to finish it. Anyway, we are in a big line from 6.45 till 8. am still we are in line. I told the staff...

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Is WestJet Airlines Legit?

WestJet Airlines earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds WestJet Airlines to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, WestJet Airlines is known for their high standards and safety. If you're thinking about dealing with WestJet Airlines, it's wise to check how they handle complaints.

We found clear and detailed contact information for WestJet Airlines. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Linktr.ee has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Linktr.ee has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Linktr.ee you are considering visiting, which is associated with WestJet Airlines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

WestJet Airlines as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for WestJet Airlines have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

WestJet Airlines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While WestJet Airlines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 853 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • WestJet Airlines protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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10:20 pm EDT
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WestJet Airlines and their staff are horrible in customer service, unhelpful and cause more problems for passengers without proper reasons. They are using excuses such as unscheduled maintenance to cancel and delay flights to cover up the real reasons such as staff shortages. They book their flights to grab the money from customers but then when the day...

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3:11 pm EST

WestJet Airlines Pre-Paid seat was unavailable.

Re: Westjet flight WS1864 on Jan. 09, 2024

This was a 6 hour flight from Vancouver to Honolulu.

I recently had knee replacement surgery and paid $50 for a seat with extra leg room so that I could stretch my leg and avoid pain.

Upon checking in I was told that the seat I paid for was unavailable ?

No explanation. I was just given another seat.

Upon boarding, I saw that the row with the seat I had paid for was occupied by a family of three.

So, I guess if you whine to the agent about wanting to sit together with your kid, the agent will give away the seat that was paid for by a person with a physical 'handicap'

Needless to say I had limited leg room and my knee was 'killing' me for 6 hours + I am NOT happy !

So far my two E-Mails in the last two months have not been answered and I can't get anyone on the phone to ask for a refund.

If I had NOT paid for my seat, I would not have minded that it was given to someone else.

Claimed loss: $50

Desired outcome: Refund or some other compensation and an apology !!

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4:18 am EST
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I purchased a Westjet ticket for a flight from YYC to Washington DC scheduled from February 28th to March 1st, 2024. On February 28th, I encountered a car accident on my way to the airport in my Uber, resulting in my arrival just one hour early instead of the anticipated 75 minutes. Despite encountering minimal queues at both security and check-in, I...

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11:00 am EST
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WestJet Airlines Late and delayed flight

On January 15, 2024 we were scheduled to leave YYZ at 11:00 AM (Flight number WS 2520). The flight was delayed and did not leave YYZ until after 3PM. Further, we had purchased premium seat at an extra cost and we were not placed in these prepaid seats.

As such, we respectfully request to be compensated for both the delayed flight and the extra cost of the premium seats.

Regards, Alden and Susan White

Claimed loss: Delayed flight - $400 x 2 people = $800. Compensation as per CTA guidelines.Lost premium seating = $1405 x 2 people = $2810. Minus cost of Economy ($470 x 2 = $940) Final loss $1870

Desired outcome: We would like a total compensation (as detailed above) of $ 2670.

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1:28 pm EST
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WestJet Airlines Tickets

inconvenient changes to our flight from Rome, Italy to Portland, OR.

Booking number [protected]

WestJet confirmation number ABEMKF

existing flight date May 17th with 2 hrs layover in Calgary, Canada and arriving to Portland, OR in the same day.

changes May 17th with 19 hrs layover in Calgary and arriving next day May 18th.

This is very disrespectful and insane changes WestJet made to our flights. and sold our previous flight to someone else. shame on this company.

Farrah Nosrati

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9:15 pm EST
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WestJet Airlines Transport of luggage

January 30 I was on flight 2777 from iPunta cana to Toronto. Some time after I checked my luggage and arriving in Toronto someone removed the strap that was around my luggage, and rummaged thru my belongings. Luckily I had no expensive items in there. When my luggage arrived in Toronto the strap was missing and the zipper was partially opened. At this time I’m unaware of anything missing. I feel very violated.

Georgina Loder

Desired outcome: I would like an investigation done to find the employee who would do this.

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11:36 am EST
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WestJet Airlines Westjet customer service

On 2024JAN26 my son (with learning disabilities) and my husband were waiting to check in my sons suitcase at 430am for his 545 domestic flight to Calgary. Both agents were busy for 20-25 mins with large groups ahead. My son was the last one in line. Upon his turn it was now 505 am and the agent told him he was 5 mins passed the baggage check in times despite the large group dealing with the other agent right beside my son whose bags and items were still being processed for the same flight. They refused to take my sons bag and suggested he sent his suitcase via cargo which costs almost 200.00 and will not arrive at his destination until the following day at which time he will need to attend the airport which involves a taxi ride and another 100.00... Seems insane to me that people beside my son were allowed to check their bags and not my son... Not to mention he was in line 30 mins prior and was the only one in the line!

Claimed loss: $200.00 for shipping via cargo, no belongings for 24 hours, taxi ride to return to get the suitcase $100.00

Desired outcome: Refund for the additional costs... An apology for the discrimination at the check in counter..

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8:51 pm EST
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WestJet Airlines Credits

Good evening,

I am looking into some credits that are owed me from 2020, I was unable to redeem these vouchers because of the Pandemic. Due to travel restrictions and having small children who were not yet eligible to be vaccinated until July 2021. I could not go any destination or on a flight with my wife or children as it was a family vacation. I am asking you to reimburse me the $6200 to my WestJet account, I understand the restrictions that were given, but the 2 years was unreasonable for a family of 4 when my kids were not yet approved by our government to get vaccinated. I am without a trip for my family and out $6200. Can you please assist with this matter other wise I will have to go another route to resolve this matter. I would appreciate some assistance on this matter.

This is the voucher # I received [protected]

Claimed loss: $6200.00

Desired outcome: The credits returned to my account so I can use them for my family in the near future.

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2:26 pm EST
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WestJet Airlines Luggage

The West Jet App does not allow you to pay the extra luggage costs on return flight, when you pay for tickets or book for boarding to destination. We were on a cruise and upon return the App kept saying it was not available. We had guest services try on their computer also and there was no way to prepay for luggage, it said to pay at the airport. The result being a $50 US charge rather than $30.

I would respectfully request a refund of $20 as the airline should ensure the online services are available.

Claimed loss: $20 US

Desired outcome: Airline should pay the extra luggage costs as online services were not available.

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1:34 pm EST
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WestJet Airlines Removing Item from luggage

I had a carry on luggage with a roomba vaccum inside. I was moving countries from Canada to USA and paid for two luggages and was taking my dog as well. Upon check in, the lady got picky about my carry on luggage. I always fly with that luggage including with Westjet and never had any issues. This time she made me check in the luggage. I paid 125 CAD and checked the luggage. When I arrived to my destination, my roomba was removed, apparently because of the battery, it can only travel as a carry on. I was not informed upon check in. So what I was doing initially was correct. I called the company that removed the roomba, they said Westjet had it. Called Westjet, they said they don't have it. SO my 350 CAD roomba disappeared. I am beyond frustrated with the misleading information. In total I lost 475 CAD thanks to Westjet.

Claimed loss: 470 CAD

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7:37 pm EST
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Reservation HLVFRJ for McKenzie I purchased the EconoFlex ticket which states it comes with 1 Free Checked bag. I have a West Jet Credit card which claims you receive the benefit of one free checked bag. When I checked in for my flight tomorrow on my Econoflex ticket, I was only allowed 1 piece of checked luggage and the second piece will cost me $60.00...

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3:06 pm EST
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On 14. Dec.23, our Westjet Flight WS2644 was over an hour late leaving Liberia, Costa Rica. No reason was given while we were waiting, other than to expect turbulence. While we were on board and waiting, an already boarded passenger was made to leave. Also, one of the flight attendants was overheard saying "I'll take care of the kitten" (I assume there wa...

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7:12 pm EST
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Most recent flight ws 1417 from orlando - lost bag for more than 48hrs - noone knew where bag was and later found on tarmac - over course of year my experience with westjet has continued to disappoint - my ws number is [protected] - i have always accepted delays and such as part of travel - i have family members that worked for westjet for 20 yrs and it...

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1:52 pm EST
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WestJet Airlines Floxite magnifying 15x travel mirror

We recently flew home from Phoenix, AZ (Sky Harbour) to Edmonton, AB. When we were checking our bags the female ticket agent took my suitcase and literally flung it at the conveyor belt. It twisted in the air and fell onto the belt with the top side down which is how the air lines want them. When we arrived home, I opened my suit case and my makeup mirror was smashed. It comes apart into two pieces and I packed them both wrapped up in clothes in the centre of the suitcase to ensure they were protected. Obviously, the many layers of clothes was not enough to protect it from the type of handling it had been dealt. This was an expensive mirror and I would like some compensation. I will enclose a picture of the broken mirror and one of the actual mirror shown online.

The flight was on Nov. 16, flight number WS1463. Thank you for your consideration. Lynne Berry. [protected]@shaw.ca

Claimed loss: Broken mirror component of magnifying travel mirror. (Name brand Floxite)

Desired outcome: Replacement of mirror

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12:21 pm EST
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On November 27, I took a flight from Kelowna British Columbia with a stopover to Calgary and onto to Edmonton for my final destination. My flight from Kelowna to Calgary. No problems. Everything was as usual. On flight, WS237 now that was a completely different story. I’ve boarded the airplane and went to my seat. I had an aisle seat, and the gentleman...

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3:37 pm EST
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Hello, My name is Tracey Hodgson and my flight number is LZNFBJ. I changed my flight last November 28th around 8:30 and paid over 400.00 dollars for the change fee. Unfortunately, I realized I changed to the wrong date of December 28 and not the 30th. Called back this morning and was told I would have to pay another 160.00 for the error. I was hoping I...

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12:02 pm EST
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WestJet Airlines Wait time on the plane

Currently sitting in WS610 from Calgary to Ottawa, Nov 23/23. Once everyone had boarded, that’s when the powers that be notified the captain and attendants that the flight was going to be delayed an hour due to staff that needed to be on the flight but who wouldn’t arrive until 10am.

This information was known to the people the make the decisions. They knew the incoming flight with the staff we’re waiting on was late. They knew this flight would be delayed. Yet they still allowed the staff to board us and now we sit here for an hour waiting because someone didn’t have the common sense enough to mark the flight delayed when appropriate. I can understand delays however spending that delay on board the plane sitting on the tarmac is the worst way I can think of to spend that delay. Not impressed with the service and especially with whoever has the responsibility of avoiding situations like this.

Claimed loss: Going to incur cab fare on arrival at Ottawa due to my mother having to go to work and unable to pick me up. $100.

Desired outcome: Reimbursement for added expenses and a partial flight credit for the inconvenience.

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About WestJet Airlines

Screenshot WestJet Airlines
WestJet Airlines is a Canadian carrier offering flights across Canada, the U.S., Europe, Mexico, Central America, and the Caribbean. They provide a range of travel options from economy to premium services, alongside flight extras such as in-flight entertainment and baggage handling. WestJet also has a rewards program for frequent flyers.
How to file a complaint about WestJet Airlines?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the core issue you experienced with WestJet Airlines. Make it specific and clear, such as "Delayed Flight Refund Not Processed by WestJet Airlines."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Include relevant dates, flight numbers, and any correspondence with WestJet Airlines. If you attempted to resolve the issue, describe the steps you took and the responses you received. Clearly articulate how the issue has personally affected you, whether it was stress, financial loss, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, boarding passes, correspondence, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with WestJet Airlines. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, compensation, or an official apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and its impact on you.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against WestJet Airlines on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from WestJet Airlines or other users who may offer advice or share similar experiences.

Overview of WestJet Airlines complaint handling

WestJet Airlines reviews first appeared on Complaints Board on Dec 9, 2008. The latest review WestJet is bad was posted on Aug 7, 2024. The latest complaint Being treated very disrespectful and verbally abused, also disrespectful based on gender. was resolved on Sep 19, 2023. WestJet Airlines has an average consumer rating of 1 stars from 855 reviews. WestJet Airlines has resolved 20 complaints.
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  1. WestJet Airlines Contacts

  2. WestJet Airlines phone numbers
    +1 (866) 666-6224
    +1 (866) 666-6224
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    Lost & Found
    +1 (888) 937-8538
    +1 (888) 937-8538
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    USA and Canada
    +1 (877) 737-7001
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    WestJet Vacations
    +1 (403) 444-2446
    +1 (403) 444-2446
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    International
    +1 (403) 444-2581
    +1 (403) 444-2581
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    Lost & Found
    +44 800 279 7072
    +44 800 279 7072
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    United Kingdom
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  3. WestJet Airlines emails
  4. WestJet Airlines address
    21 Aerial Place North East, Calgary, Alberta, T2E8X7, Canada
  5. WestJet Airlines social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 08, 2024
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WestJet Airlines is ranked 32 among 221 companies in the Airlines and Air Travel category

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