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Etihad Airways Customer Service Contacts

+1 800 266 7883 (United States)
+44 345 608 1225 (United Kingdom)
+66 27 873 377 (Thailand)
+41 844 002 211 (Switzerland)
+27 860 123 150 (South Africa)
+65 68 185 555 (Singapore)
+35 170 720 1585 (Portugal)
+63 27 926 044 (Philippines)
New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates

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Etihad Airways Complaints & Reviews

Etihad Airwaysmissing baggage

We travelled from Jeddah to Karachi Pakistan via Abu Dhabi flight no EY 314 and EY 200
Our one carton was lost in the luggage when we reach Karachi
I have made several calls to Karachi airport asking about it but the said they didn't trace our luggage carton. Attached below is the complaint receipt for the lost luggage.
Kindly, trace our luggage at your earliest.
Thank you.

missing baggage

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    Etihad Airways — nina siddiqui's missing suitcase on flight ey470 over 24 hours delay on a direct flight to singapore

    On 22 June 2017 I took a direct flight to Singapore EY 470 from Abu Dhabi. Flight arrived on time. However...

    Etihad Airways — cheated on my booking

    Fraud by eithad and agents:my booking reference is: nsrxbo travel date 23rd june 17 (sfo to hyderabad) return...

    Etihad Airwaysflight reschedule - 13th june 2017

    I was scheduled to depart from Paris to Jaipur by eithad airways flight on 12th June as per my original booking but Etihad Airways has cancelled this flight.

    Hence for involuntary extension I must be paid for overnight stay in Paris also funds for meals and transfer to the airport by taxi.

    Kindly get the payment processed and advise at the earliest.

    Best Regards,
    Dhananjay
    Mobile Contact Number : +[protected]

    Travel Details

    Booking Reference: 3DHKP0

    E- Ticket number: [protected]

    Flight Number: EY 38 & EY 208

    Etihad Airways Confirmation Number: SWALTS

    Date of Travel : 13th June 2017

    Guest Relations: [RQID:558389]

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      Etihad Airwaysbreaking my luggage

      Sunday 18 june 2017 i was traveling from beirut to abu dhabi on EY 7853 at 15:35 pm arrived at 19:45 then we transfered our flight to mahe seychelles at abu dhabi airport on 18 of june to travel at 2:40 am on EY 4111 but we missed our first flight due the difference if hour of my watch so we had to transfer again to seychelles mahe for second flight at 8:50 am and arrived at 13:30 pm and when i arrived at the airport of mahe seychelles i found my luggage was broken and coverd in a transparent bag!! And i was going for honeymoon we just get married on 17 of june!!
      We wanted before to go with emirates but my friend convinced to go with etihad airlines more customer friendly and well known but now unfortunatly i took a bad idea of your image !
      I m so mad to have a broken luggage on your flight! And its my first time happened in my life and specially in my honeymoon!
      So you should solve the problem and get back to me asap !!
      I booked in constance ephelia seychelles till 26 of june check out my number of the room 135 mr and mrs debs to verify and my e-mail is [protected]@hotmail.com waiting to hear back from you!

      Sincerly

      Eliane Boustany Debs

      breaking my luggage
      breaking my luggage

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        The complaint has been investigated and
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        Resolved
        Etihad Airwaysrude behaviour

        My name is Vaishali & i was travelling from etihad airlines from delhi to aabu dabi on 14th june 2017 flight number EY211 with my two years old daughter. In the flight i asked the air hostess to provide me lukewarm milk as the baby was hungry and was crying. I gave her the bottle. After waiting for 15-20 min that air hostess didn't came with the milk. On pressing the button none of air hostess came to attend me. All the air hostesses started serving the meals to the passengers. After 40-45 minutes the air hostess came to me with the lukewarm milk but my baby was already slept crying & empty stomach. On asking reason for delay the air hostess said itz a 3 hr flight & we have to serve the meals also to all passengers & her behaviour was so rude. I was travelling first time with Etihad and this airline has a pathetic customer service. I suggest not to travel from this airlines specially with a baby.

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          • Etihad Airways's response · Jun 16, 2017

            Hi Vaishali,
            We regret this happened. Kindly contact us at [email protected] with all these details and your booking reference, full name and email address and we will file a complaint for you. *Sky

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Etihad Airwaysmy flight change of date

          Dear Customer Service

          I am writing to you to raise an issue about:Flights - departure UK

          The issue that I have experienced was: I traveled on the 10 of April and was due to travel back on the 17 may I wanted to change my ticket to return back on the 15 June. I went to eithad office in Islamabad, I was told I would have to contact the agent I bought the ticket from which I did, at the time of purchase I was told I would not have to pay any thing if I change my dates. But then they wanted 170 pound. Then I was advice by Etihad to go to another agent to change my date and I'm still waiting. Can you help as my mother is not well and I need to return to the uk asap. I would like to travel on the 15 July.

          It occurred on: May 11th, 2017

          Sort my ticket out

          I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

          Yours faithfully,

          Ammer Mehbub

          My details

          Booking reference and/or flight number: VAQPVB
          Reference:
          Address: 34 Park Place, , Halifax, West Yorkshire, HX13XS

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            • Etihad Airways's response · Jun 16, 2017

              Hi there, could you please send us a private message with your phone number as well so we can arrange a call back for you and check if our Reservations Team will be able to assist you with this? *Sky

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Etihad Airwaysmissing luggage and still no word from them

            Arrived June 3, 2017 at IAD from MNL via AUD with 1 missing luggage. First off, I had 4 luggage. All three that arrived are tagged right and realized that the 4th one wasn't given the correct tag. Just to find out that it was held at Abu Dhabi. They promised to deliver it within 24 hours and I still haven't received it until now. What's inside is really important as in accordance to their demand that electronics has to be checked in, I have my Mac and my son's laptop in there (both turned off). It's been 6 days now since I lost my luggage, no word from them of where my luggage is and why it was withheld. I flew with KLM, Emirates, Qatar and other international airline company and in my point of view, Etihad is the worst. This will be my first and last flight with Etihad.

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              • Etihad Airways's response · Jun 16, 2017

                Hi Jessica, have you reported the missing bag upon arrival? You should have received a PIR number that looks like IADEY12345. Could you please share it with us so we can check the status of your bag? *Sky

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Etihad Airwayscomplaint about staff member at manchester airport check in

              Flight number EY 16 from Manchester to Perth Australia on 6th June 2017

              I want to register a complaint about a staff member at Manchester Airport by the name of Rahida or could be Rahina. She was an absolute bully to me a senior citizen and paid up passenger of Etihad. I did not understand what she was saying to me regarding a gauge that you use to measure the size of the hand luggage and she flew off the handle when I told her I did not know what a gauge was that I had never used one before. Her hands flew all over the place and her anger showed. Fortunately some of the other passengers in line came to my aid and showed me what to do. They all commented on how rude this young woman leaving me feeling embarrassed humiliated and upset. The other passengers helped me get the case in and out of the gauge.

              Fortunately she was there again at the boarding gate and I got the chance to look at her name badge. She was standing with two other woman members of staff who saw me looking at the name badge and asked if I was ok to which I relied no and pointed to the bully and told them I was treated very badly at check in by this woman. I told them what happened in front of Rahina who stood motionless and did not offer an apology for her abhorrent behavior. I then told her I would report her to her employers and she seemed very unaffected by that.

              I am writing all of this so that you can have a word with her and let her know that her behavior is not acceptable to a paid guest and hopefully you can provide another position for her where she has no contact with passengers. She has absolutely no people skills.

              I will never forget her treatment towards me and even although I have been back in Australia for a day I feel psychologically affect by this awful unnecessary bullying tactics.

              I decided to write to your web page rather than go to social media and light it up with a scathing review about Etihad because apart from this woman on the ground I found the four flights I was on leaving Australia and going though Abu Dhabi to be a wonderful experience with the air staff. They looked after me very well and the flight was a great experience.

              Please then make sure that this awful woman is talked to by Etihad management as if it happened to me it must be happening to others.

              I would like you to email me with your comments. I will attach the boarding pass for that one flight but if you require any other details please let me know.

              Regards
              Helen Anderson
              Western Australia

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                • Etihad Airways's response · Jun 08, 2017

                  Hi Helen,

                  could you kindly send us a private message with your booking reference and email address so we can create a case for you and investigate? *Sky

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Etihad Airwaysunethical behaviour

                I was advised to make a formal complaint via the Etihad Feedback website. However, I made my first complaint in December and received no response. I made a second written complaint in April and again received no response. I finally made my complaint public via social media and within the same day I had a response stating that they have sent me correspondence to each complaint. When questioned, the social media responder confirmed that they had been sending emails to the incorrect email address. Finally, they forwarded me the responses, and to my shock I received no assistance regarding my issue and I feel completely disgusted and the treatment I have had during this process. I have provided my initial complaint below for your review. I am requesting that my flight be fully refunded considering the ill treatment I have encountered from staff on board and from guest services.

                "To Whom it may concern,
                My name is Ebony Higgins and I am writing to you to put forward my formal complaint against your staff. I believe there has been gross misconduct by your staff and the Etihad Code of Conduct has not been followed. Below are the events and details that occurred on one of your flights.
                I was returning from a holiday in Ireland and whilst on my connecting flight from Abu Dhabi to Melbourne, I was physically assaulted by a male passenger while I was sleeping. I was seated at 41K on flight EY 460. I was seated next to a male passenger. Next to this man was another female passenger. During the flight I had little to no interaction with this passenger. The first few hours of the flight he was absent from his seat. When I went to the toilet a couple of times I noticed that he was in the galley with the hostess’. Eventually I fell asleep and the male passenger was still not seated. I am not sure as to when he returned to his seat. Approximately 7 hours into the flight I was awoken by him yelling at his TV screen saying ‘ Puta ‘ whilst punching his TV screen repeatedly. At this time there were no crew members present and the cabin lights were off. I kept from making eye contact and avoided the situation as I was seated next to the window and felt intimidated to act or speak up. I drifted off back to sleep. I am unsure of the time between when I fell asleep to when the following event occurred. I was then awoken by the male passenger over me with his hands around the base of my neck. He was speaking another language. I pushed his hands and him away from me and was asking him ‘what are you doing?’. To which he continued to speak in another language unresponsively. He continued to force himself onto me trying to grab me. I repeatedly said to ‘stop touching me’. This did not stop him. I knew he spoke fluent english as I had heard him speaking to the other passenger next to him earlier in the flight. When he continued to touch me I pressed for the attendant bell as soon as I could. I was terrified as the lights were off, no cabin crew were present and passengers were asleep from what I could see. I started to call loudly to the man to stop touching me. Passengers began to wake up during this confrontation. The hostess arrived quickly after the bell was pressed. As soon as the hostess arrived the man put his hands up in the air and said in english ‘I’m not touching, i’m not touching’. At this point, I had to explain to the hostess that the man would not stop touching me. She seemed to be unable to hear me. The male passenger began to hysterically laugh while I was trying to explain what was happening. I said to the hostess, that this man has his hand around my throat and that I do not know him. She then asked me if I wanted to move seats. This had taken me off guard, as I thought the reaction to what I was saying would have been for her to help me as soon as I told her what had happened. I said that I would of course like to be moved. The hostess then asked the man if he was intoxicated to which he laughed and said no. He appeared to be clearly intoxicated. There was a clear difference in his behaviour and demeanour from the start of the flight to when the assault occurred. The hostess returned and advised that she had found me a seat and said it was 41B. I began to collect my things and when I was taking awhile packing up my belongings the hostess left and returned to the galley. I am quite appalled that I was left alone with this man again after reporting this incident and left to walk myself to the seat. The hostess did not seem to take my concern seriously and did not address the situation appropriately. I then had collected my things and stood up to move and had to wait until the man let me out. While I was waiting he was saying things under his breath to me about me moving seats and laughing to himself. As soon as I got out from the seats I walked straight to the galley instead of going straight to my new seat as instructed by the hostess as I was extremely terrified. As soon as I walked into the galley I began crying and panicking. It wasn’t until I was away from him that it started to hit me about what had happened. Several air hostess’ came over to me to ask me what had happened and I had explained. I was very distressed and was still in shock. One of the hostess’ asked another ‘who has been serving him alcohol?’. I was given some coffee and a sit down. One of the hostess’ urged me to write a statement. I am regretful for having written a statement so soon after the event as I was not in the right state of mind and highly distressed. I believe this should have occurred when I was taken to a safe area and had time to collect my thoughts as I do not believe contained all details that were relevant to this potential case. After a while, the hostess directed me to my seat which was 41B. I am completely appalled that I was moved to a seat in the same row as a passenger who had just assaulted me. The male passenger was also left sitting next to the other female passenger for the remainder of the flight. My fear and distress was intensified by the fact that I knew he was so close to me, I could not rest of sleep for the remainder of the flight for fear he was going to attack me, At the time, I was so in shock at what had happened, that I didn’t know what to do. I didn’t feel comfortable to ask the hostess’ to move me further as I felt like they didn’t believe or take me seriously. I had told the hostess that a man had his hands around my throat and attacked me while I was sleeping and I was only moved to the same row; I was too ashamed to ask to be moved again. Eventually, (approximately an hour) another hostess came and asked me to meet her in the galley. She seemed as if she was senior to the other hostess’. She advised me that she had been notified of the event and wanted to discuss contacting police to meet the plane in Melbourne. I was so scared and didn’t understand what I needed to do. I said to her that I was terrified of getting off the plane with the male passenger as I was scared of what he was capable of. She advised that they would notify police and would move me off the plane first. I then returned to my seat and had to sit throughout the duration of the flight knowing that we would be met with police and that this passenger was just sitting so close to where I was now seated. When arriving at Melbourne, the Captain had the passengers stay seated until the police boarded. I have had some time to reflect on the event which has greatly affected me. It has taken some time for me to submit this complaint as I wanted to wait until I had received professional assistance in managing my trauma from the event, This has been my first priority so that I can emotionally be able to deal with the formalities of the event. I want to understand how an event like this can happen on board your airline. I chose to fly with Etihad as I believed it to be the safest airline and great record with safety and service. I understand that you cannot control how passenger chose to act on board. However, you do control how your staff react and handle to allegations of assault or otherwise. You have a responsible service of alcohol which I believe was not adhered to. You have a duty of care to your passengers which was not upheld and as I result I have been greatly affected emotionally due to this. If a responsible service of alcohol was followed, I believe the situation may not have occurred. I was made to feel very uncomfortable due the situation not being taken seriously and I believe the trauma has been exacerbated by the handling of this matter.

                I want to hear back from you in a timely manner. If this is not handled correctly and treated with the respect that it requires, I will be taking this further. "

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                  • Etihad Airways's response · Jun 08, 2017

                    Hi Ebony,

                    could you kindly send us your case number so we can have a look on this? *Sky

                  Etihad Airwaysissue in flight

                  Greetings.

                  During my flight with number SEQ/145 SVLJBN from Abu Dhabi to Paris I had a water leak in my seat. When I sat down for the first time it was semi wet even the plastic covering the blanket and headphones. I had my blue Jean wet during the whole flight which was kind of cold and uncomfortable. I even took some pictures of the leaking in my blanket and water dripping.

                  The service was very good but I had that issue which kind of ruined my flight. I don't know if this type of issues are refundable at least in a minimum measure.

                  Thank you for your time to listen my complaint and hope to hear from you.

                  Greetings,

                  Juan Morales

                  issue in flight
                  issue in flight

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                    • Updated by Juan Miguel Morales · Jun 08, 2017

                      Greetings again.

                      I just posted a complain on water drippling in the plane on my seat. Now I went to pick up my luggage(75lt backpack) and it came without the protective cover it originally has.

                      Please etihad respond for this. For backpacking this article is very important and due to your aggressive luggage handling now it's gone. I would expect some kind of refund for this. If it rains now I don't have how to protect it anymore.

                      Thank you

                      Juan Morales

                    • Etihad Airways's response · Jun 08, 2017

                      Hi Juan,

                      Could you kindly send us pictures of the damaged content so we can have a look? We would also need your booking reference and email address. You can send them via private message. *Sky

                    • Etihad Airways's response · Jun 08, 2017

                      Hi Juan,

                      we have replied to your previous comment. Thank you *Sky

                    • Updated by Juan Miguel Morales · Jun 09, 2017

                      The photos are attached here

                    • Ju
                      Juan Miguel Morales Jun 09, 2017
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I think the pictures didn't got sent. Write me please an email to my email [email protected] and I'll send them through there.

                      Thanks

                      0 Votes
                    • Ju
                      Juan Miguel Morales Jun 08, 2017
                      This comment was posted by
                      a verified customer
                      Verified customer

                      Thank you for the response. The external protective cover comes attached to the bottom part of the backpack. Here in the picture I'm sending it shows that it's missing. I also attach here the plane tickets.

                      Email: [email protected]

                      Kind regards,

                      Juan Morales

                      0 Votes

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Etihad Airwaysmissing baggage and stuff stolen.

                    On 26th May 2017, I traveled from New Orleans, USA to Kathmandu, Nepal on Etihad Airways. When I arrived in Kathmandu on 27th May, one of my checked baggage was missing.

                    I filled out a "Property Irregularity Report for Checked Baggage" at the airport and went home. The next day, I went to your airlines office at the airport and told them what happened. I was instructed to file an online complaint. The staff were not helpful at all and I was shocked at their nonchalance about the situation.

                    The lost baggage arrived the following day (28th May) but it had a huge hole on one side and many of my belongings were missing. This happened despite locking the luggage. Around 4 kg of chocolates and expensive makeup items were stolen. The luggage is also unusable.

                    When I returned home and started checking all the items, I also found out that two of my other checked baggage that arrived on time had also been compromised. Clothes, grooming kits and a cell phone (HTC One M8) were missing.

                    ------------------------------

                    I am looking for reimbursements to the full extent as permitted by your policies. I am also interested in knowing how you handle lost electronics.

                    Thanks

                    missing baggage and stuff stolen.
                    missing baggage and stuff stolen.
                    missing baggage and stuff stolen.

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                      Resolved
                      Etihad Airwayspayment not received after they denied me on board while I had confirmed ticket and seat number

                      Greetings,

                      Dear Concern,

                      I am writing this mail to address the worst experience i ever had in my life because of a reason that still unknown to me and hard to believe . I had a confirmed air ticket as reservation code CCEREQ issued on 25/04/2017 from Abu Dhhabi to Kochin.

                      In this reservation it is clearly mentioned that my booking for 18/05/2017 is a confirm ticket and it's shown in the attachment 28D/ confirmed seat for me. But it's was a very unpleasant and hurtful situation that i had to face when i went to check in the flight today (18/05/2017) at 12:44 AM for the flight at 02:55 AM in the Abu Dhabi international airport. The response i got from the check in counter was the flight is already board and no seats available. It was highly important to me travel as i planned it from a long time and updated my booking once to because of the personal and professional reasons. It was highly important for me to reach my destination today morning as my return ticket is for 20/05/2017 evening at 21:20. I took this particular flight and time exactly by consider my employer and my personal commitment at home country. I have huge personal and financial loss both in my home country and here with my employer because of this issue your air line denied my ticket and didn't take me on board.

                      Kindly check the attached files, ticket and feedback copy i got from the persons when i tried to get solved my issue with your airport staffs. Nobody was responsible and nobody gave me a fair reason why this happen when i got all rights to be there with my family today as it was an very urgent and important day for us. The representative was saying that it's only a confirmed ticket not a confirmed seat while it's clearly mention my seat number and confirmed it for me as i marked in the attachment my 18/05/2017 is confirmed seat and ticket while my 20/05/2017 i need to check in to confirm. I need justice and reasonable compensation for the time loss, financial loss, physical and mental stress i had to take for a reason that happen because of your lack of customer service. I told your staffs to cancel all my bookings and refund me all the amount i spent for this. They gave me a downloaded copy as i attached with this mail and advice me to visit the etihad office at madinat zayed Abu Dabi.

                      Today (18/05/2017) at 09:00 am i called your call center number [protected] and explained my situation and they also advice me to directly visit the Madinat Zayed etihad office to collect my money. I visited there around 11:30 today and the Representative tested my temper by saying that they can't do anything about it because its a promotional ticket and i have to reach [protected]@etihad.ae. It was like there is no justice for me and ruined my whole day from 12:00 AM to till this moment. I again called the above given call center number and this time they said like i they can give me some portion of the ticket cost and the rest i have to mail here. And to get back even the amount of my ticket going to take 28 days or 4 weeks.

                      I will be forced to consider other legal actions if i am not getting any positive and fair treatment from your end within a week for the losses i am bearing because of your airlines failure to handle the situation and denied me to on board.

                      I am working as an HR Manger for a private company and we do have 450+ employees in our various groups and around 150+ employees in our medical center. If i am not receiving a fair treatment for my issues i will recommend and amend our air ticket policy and force everyone to not choose your airline and recommend to their dependence and friends as i am totally frustrated and disappointed with your service and the way your employees address the issue of your customers.

                      Kindly reach me on my this mail or can contact me on my number +[protected] or as i have to travel home as soon as i could with a good customer oriented air line if in case i am not in UAE you can reach me at +[protected]

                      Looking forward for a positive and fair response from your end as soon as possible.

                      Thanks and Regards,

                      Abdul Kasim

                      +[protected]
                      +[protected]

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                        • Etihad Airways's response · May 29, 2017

                          Hi Abdul,
                          Thank you for reaching out to us. Could you please let us know if you have sent this complaint to [email protected] already? We are just asking, so we do not lodge a duplicate complaint about this. In case you haven't, please send us your email address via private message and we will create a case for you. Thank you *Sky

                        • Ka
                          kasim123 May 29, 2017
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Greetings,

                          Dear Concern,

                          Thanks for the reply. yeah i registered an i got a portion of refund for the ticket i canceled, while The National Airline of the United Arab Emirates charged my whole ticket as more. Apart from this, all my time, other expenses and commitments i had all are ruined because i choose The National Airline of the United Arab Emirates ! I am planning to post it all over in the facebook pages like love dubai and all other social media streams because you have no idea what i have lost in my life back in my home town just because your airline denied my confirmed seat.

                          And there is no question of using your airline ever again in my life plus none of the people i can influence in my work and professional life never gonna fly with you. I need a fair compensation for all the losses i faced here in Abu Dhabi from my employer and back in India because of The National Airline of the United Arab Emirates refuse my CONFIRMED TICKET AND SEAT . I can provide the letter of expense and loss of my employer who given me because i delayed to do the task as said. I celled the consumer protection and right department and inquiring about the legal moves and actions i could take to solve the financial situation i have right now in my life because i choose to fly with The National Airline of the United Arab Emirates.

                          THANKS AND REGARDS,

                          KASIM
                          +[protected]

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                        Resolved
                        Etihadmissing baggage, then delivered by courier damaged and with the address tag ripped off

                        I arrived to Sydney on Monday evening (22 May), my luggage did not come. I got a call on Wednesday morning (24 May) at 7am, had to call them back and found out that the luggage was found and it was delivered to me by a courrier before lunch on Wednesday (24 May). However, it came damaged (a big crack and a hole) and with the address tag missing. The baggage office staff I spoke to in the morning told me my suitcase was OK after I asked whether it was in good condition.

                        I cannot reach anyone in the airline, when I called their damaged baggage services, I was asked to leave a message and there was no opportunity to speak to an agent or customer service. I left my reference SYDEY28246 on the voicemail, my full name and number and even added a short description of the incident. The recording is max 30 seconds so I tried to be brief.

                        Can anyone help on how to proceed in this case? I am not at the airport anymore, and the courrier had to leave so I accepted the suitcase even if it was damaged. I received no receipt confirming the delivery either, just signed the electronic log.

                        I would like to request a new suitcase and a refund of the baggage costs I paid to the airline.

                        Thanks for your help!

                        missing baggage, then delivered by courier damaged and with the address tag ripped off
                        missing baggage, then delivered by courier damaged and with the address tag ripped off
                        missing baggage, then delivered by courier damaged and with the address tag ripped off
                        missing baggage, then delivered by courier damaged and with the address tag ripped off

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                          • Etihad Airways's response · May 28, 2017

                            Hi Ivana, we have already forwarded your details to our baggage team in Sydney when you have contacted us Facebook. They will ve in touch as soon as possible. Thank you. *Sky

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          Etihad Airwaysrude behavior

                          On my way from Chicago all the way to Islamabad, I had a very interesting encounter with one of the Etihad gate agents while transferring on to my connecting flight from AUH.

                          As the gate agent called upon passengers to board, I proceeded to gate 58. Since I hold Gold Status with Etihad, I took the privilege of boarding with Business Class. The Gate agent named Sonja, verified my travel documents and inquired if I had a carry on. I replied to her in affirmation. Without even looking at my carry on she declared that I couldn't take the bag into the aircraft. Since I'm a frequent flier with Etihad I am well aware of the baggage and boarding requirements & allowances.

                          At that time, I asked her to take a look at my bag, which weighed less than 10 lbs and was not over packed or overflowing at all. I told her that I fly this sector all the time and have never had an issue attempting to fit this particular bag into either the business or the economy cabins, unless I'm extremely late in boarding and there's no more room left in the overhead. In today's case, since I was one of the first few people to board I knew that the cabin couldn't have been full.

                          Sonja's next statement completely astonished me! She told me that she didn't think that I had ever traveled on this plane and I had no idea what the dimensions were.

                          I was completely baffled by Sonja's Blunt and Rude behavior towards me. At that point in time, I very politely pointed to my boarding pass and showed her that I'm a frequent flier and Gold Status holder for multiple years.

                          I couldn't believe that Etihad airways allows her to conduct herself in such a harsh manner with her customers.

                          Instead of retreating, Sonja started lecturing me on the baggage allowance policies for this flight. She stated that I'm allowed 1 check in bag and 1 carry on. Even though I found this statement completely and utterly irrelevant & false, I advised her that since I'm a Gold member I'm allowed 3 check in bags and 1 standard carry on since I had been traveling from Chicago to Islamabad.

                          Even more shocking was her next statement. Sonja very sarcastically and loudly stated to me that this is Abu Dhabi and not the USA. By this time I was done talking to Sonja, since her conversations weren't making sense at all. I don't know what her last statement meant. Was she implying that since I'm my trip to Islamabad goes thru Abu Dhabi, I had to "off-load" my luggage? Since she so very clearly stated that I'll only be allowed 1 checked luggage from AUH. I told her that I need to speak with her supervisor as she lacks common sense.

                          At which time she ordered me to proceed on to the aircraft without delay, which is then what I did, without asking her about the status of my upgrade to business (I was placed on the waiting list by the Agent at the Lounge). Once in the aircraft, I comfortably placed my carry on in the economy overhead bin & even took a picture of it.

                          I have been a loyal Etihad customer for a number of years & have written numerous appreciation letters to commend the excellent services that I've experienced on board, mentioning specific staff members. Not only do I hold Gold Status with Etihad, I enjoy the same with Qatar & Turkish Airlines.

                          I am a Healthcare professional based out of Chicago with various consulting contracts throughout the world for which I travel often. I also am an avid Social Media user & write about my industry as well as Travel destinations on my personal Blog as well as Instagram.

                          I wanted to bring this incidence to your attention because of the fact that such incidences are becoming more frequent while flying with Etihad. I simply was not expecting such an aggressive, berating & belittling attitude at the boarding gate, especially due to the fact that I had just flown 13 hrs coming from Chicago.

                          Thank you,

                          Altamash Mir
                          Twitter: Altamashjmir
                          Instagram: mirfiles
                          www.altamashjmir.com
                          www.hhccusa.com

                          rude behavior

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                            • Etihad Airways's response · May 23, 2017

                              Hi Altamash,

                              we regret to hear this happened and would like to further investigate on this situation. Would you kindly send us your booking reference, email address and full feedback to [email protected] so we can create a case for you and look into what happened? We hope to hear from you soon. *Sky

                            Etihad Airwaysairline didn't let me to travel

                            My name is lency joy, I was booked to fly from dublin to cochin via abu dhabi on 18/05/17, departure time was from dublin at 19:10. I was completed the boarding, and I wad in airline ready for travel, but I had a dry cough episode after entering into airline, then I felt little bit tigtness on the chest due to cough. I have requested a glass of hot water from your staff, also I had my ventolin inhaler, which completely helped me the situation. I have been prescribed by this is my own doctor after a recent cough and chest infection, which I have explained to airline team. I felt completely fine after the inhaler, was fit to travel, but they made big drama regarding this, contacted somewhere, decision made that I wasnt allowed to travel, and forced me come out from flight. I have no medical conditions to put me any risk to travel, also flying in time was very important to me as this was a an emergency, as my dad is critically ill and dying. I tried to explain all these to your staff, nobody was willing to listen, nobody was helpful, didn't understand my situation, though I begged to them. I felt that, I didn't even get consideration as a human being. First, they told me they will arrange ticket for following day, they will make all arrangements to do this, but whenever I came out from flight all the promises were gone, I have been told to arrange ticket myself, pay extra fees, also asked me to get confirmation from doctor to write that I m fit to travel. If they are that concerned, they should have get a doctor to see me or at least a paramedic crew, so they knew I was ok, but didn't want to help. I work in a medical field in u k, I know the policies and procedures, I never heard anybody was saying that, I wasn't allowed to travel in flight after taking ventolin inhaler ad my flight journey was 7 hrs. I was very distressed about this, I couldn't reach home in time to see my dad, I had to pay extra 437 euros for following day flight, then I had to completely go outside the airport to get a private doctor to confirm that I was fit to travel, which cost me another 125 euros plus my taxi charge to goto doctor. And worse thing, now I am late a day to reach home to see my critically ill dad. I personally think, I been treated very badly by your airline staff, I would like to make an official complaint re: this, also I need my compensation fully as earlier can. My email is [protected]@yahoo.co. Uk, ticket number is [protected]. I am still at the airport, writing this complaint, as I can't believe myself, what I have gone through.

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                              • Etihad Airways's response · May 20, 2017

                                Hi Lency Joy,
                                thank you for reaching out to us. We regret to hear about your experience and will create a case for you so we can investigate on what happened. Thank you *Sky

                              • Etihad Airways's response · May 20, 2017

                                Hi Lency Joy.
                                We have checked our system and have seen there is already an account under the email [email protected] however the name on the account does not correspond with the name on your ticket. Could you please specify if you have an Etihad Guest account already and what the account number is? Thank you *Sky

                              • Updated by Lency joy · Jun 27, 2017

                                I STILL HAVEN'T HEARD ANYTHING FROM YOUR TEAM REGARDING MY COMPLAINT, ITS LONG ENOUGH TO DEAL A COMPLAINT. THIS SHOWS THAT YOUR DEALINGS WITH CUSTOMERS COMPLAINT OR CONCERNS ARE VERY POOR TOO. I EXPECT A POSITIVE REPLY TODAY
                                LENCY JOY

                              • Updated by Lency joy · Jul 10, 2017

                                I can't believe that, I still haven't received any reply regarding my complaint.

                              • Updated by Lency joy · Aug 10, 2017

                                I cant believe I still haven't heard anything about my complaint.

                              • Le
                                Lency joy Aug 10, 2017
                                This comment was posted by
                                a verified customer
                                Verified customer

                                I still haven't heard anything further about my complaint, which I have submitted on 18 th may 2017

                                0 Votes
                              • Le
                                Lency joy May 30, 2017
                                This comment was posted by
                                a verified customer
                                Verified customer

                                I am desperate to hear from you about my complaint, I haven't got any updates since 20 th of may . I think it is long enough to deal this issue. Also I expect, you will take relevant action against your staff who dealt with me on that particular day. I didn't get any consideration as a human being, no empathy, no kindness or help from your staff. Also to clearly stating that, I lost a day to sit with my dad who was dying . Thank god, my dad is in heaven now, but my bad experience from your team is still annoying me and I will never forget that. I am planning to report this incident to BBC news if don't hear any reasonable reply from you, as I am stressed about this incident and I don't want anybody to go through this type of experience. Also I expect reasonable amount to pay back to me as I had extra expense of 800 british pounds related to this incident, to compensate I expect 2000 above pounds

                                0 Votes
                              • Le
                                Lency joy May 30, 2017
                                This comment was posted by
                                a verified customer
                                Verified customer

                                Yes, .previously I used my email address for my husband as he travelled with etihad,

                                0 Votes
                              • Le
                                Lency joy May 27, 2017
                                This comment was posted by
                                a verified customer
                                Verified customer

                                I would like to hear soon, what will be your action plan regarding my complaint.I hope this will never happen to anybody, as it wasn't acceptable at all.

                                0 Votes

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Etihad Airwaysaircraft noise

                              I am on a flight to Dallas from Abu Dhabi on business class, suffering from incredibly annoying noise from the engines/aircraft. It is causing me a headache even though l'm using ear plugs... I cant sleep or relax or even watch a movie!
                              This should be addressed and fixed to allow the costumer to relax and sleep on a 16 hours flight!
                              I attached a video to document this.

                              Regards,
                              Hessa

                              aircraft noise

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                                • Etihad Airways's response · May 20, 2017

                                  Hi Hessa,

                                  thank you for sharing this with us. We'll ask our team to investigate it. Could you please send us your booking reference via private message so we can see the flight number and pass this on for you? *Sky

                                Etihad Airwaysyour code sharing airline - jet airways

                                We are family of 2 adults & a 11 yr old child travelling from Zurich via Abu Dhabi to Mangalore in Jet Airways 9W 501. Flight is delayed from 1AM departure to 2AM as of now. There was no information given about departure delays till about 10 mins before time of boarding mentioned in boarding card. Not a single employee of your airline was there to apologise or to give info on delay & possible time of departure! Person @ desk fiened ignorance as he was of Etihad! Don't you have Code sharing with them! Pathetic attitude & service! Worse still ARROGANCE! No wonder you are loosing market share to SpiceJet & Indigo in domestic market & had to be rescued financially by Etihad! Pathetic airlines. I will never travel with your ### arrogant disorganised airlines ever!

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                                  The complaint has been investigated and
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                                  Resolved
                                  Etihad Airwayse-ticket number [protected], etihad flight from mumbai to dar es salaam on 11th of may 2017

                                  Dear Sir/Madam,
                                  I booked a flight from Mumbai to dar es Salaam I was told it's a round flight from Mumbai to Hyderabad and after almost 9 hrs another flight from Hyderabad to dar es Salaam, I hv reached Hyderabad airport now and told me to wait near checkin counter till the counter opens at 1 am at night with no hotel or any other facility provided by Etihad airways ground staff. My checkin luggage were taken at Mumbai with tag given to me till dar es Salaam now my luggage has checked in but not the passenger.
                                  This is what I believe once I board any airline flight I become their responsibility also so if I am in transit in Hyderabad isn't it the responsibility of Etihad airways to take care of the transit passenger.
                                  But NO
                                  Etihad staff takes no responsibility of any such facility and blaming me for choosing this flight and bluntly told me to suffer at the airport on the bench for 9 hour.
                                  If this is what Etihad airways does to passengers than it's better to avoid such airlines who has no responsibility for their passenger.
                                  Even low cost airlines like Kenya airways, Ethiopian, air ruwanda etc don't do it, if waiting period is more than 4 hours they immediately provide hotel accomodation or food coupans, but I guess it's not with Etihad airways.
                                  Anyways I am waiting and suffering at the airport as I don't hv any choice as I even offered to pay for a lounge facility if they provide me but still these people are very happy to see me suffer waiting on a airport seat.
                                  I will definately post this review/complain of mine on Facebook n Twitter n all social network.
                                  Thanks for everything Etihad airways I hope not to fly ever again with this airline

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                                    • Etihad Airways's response · May 11, 2017

                                      Hi naeem, we regret to hear that. We will investigate on this and contact you once the investigation is finished. *Yas

                                    The complaint has been investigated and
                                    resolved to the customer's satisfaction
                                    Resolved
                                    Etihad Airwaysredeeming miles

                                    I flew with my family with Etihad Airways on the 2nd April from London to Manila and I still do not have the miles from this travel redeemed.

                                    I also joined the Etihad Guest programme with the promise of a 500 bonus miles upon joining, I checked my account and there is still nothing. Not to mention I joined back in the beginning of April.

                                    I have emailed [protected]@etihadguest.com and they have not gotten back to me.

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