Etihad Airways
reviews and complaints

Philip Hollins Ticket No: [protected]
Susan Hollins Ticket No: [protected]
Booking Reference TWILWS
We both travelled 22 May 2019 from Sydney to Barcelona via Abu Dhabi arriving 23 May. We paid a total of $402.40 for pre reserved seats 17H, 17K and 44H and 44K.
At Check in in Sydney we were advised that the seats had not been kept. We were allocated two different seats 15A and 15B. Check in managed to get hold of our chosen seats for Abu Dhabi to Barcelona.
We were very disappointed that the seat reservations were not honoured and demand a refund.
We also have pre reserved seats for our return : 44H, 44K and 74H and 74K. Please confirm that these will be kept and not reallocated
Please reply asap
Phil Hollins

I cancelled a flight in May 2019. I have not received the refund yet.

It is said to be refunded within 14 days. Where is it now? Not even email to show that my refund in being processed.

I called your hotline and nobody ever picked up. This is very bad service.

Expected better from Etihad. Very disappointing. Called so many times, nobody pick up.

Please send the refund quickly. QUICKLY PLEASE.

I placed a bid for an etihad seat upgrade. Etihad's terms and conditions state that the customer's credit card will only be charged if the bid is successful, yet I was charged. I went to confirm the upgrade at the airport and was told to call contact center. Both the ground staff and contact center lied and said the flight was full but as I asked to see the flight loads, it appeared there were still seats available in business yet they said they were unable to update my ticket - did I mention I had been charged for the upgrade. I was made to sit in a bad seat in economy that had no legroom (photo attached) and then when I enquired about sitting in economy space I was told I would have to pay! The ground staff were rude and not helpful, the contact center were slow and also rude. I was told I'd get refunded within 48hours. When I called yesterday I was told I would get a refund in 8 days. I was instructed to send an email with proof of payment and details of what happened. I did. Still nobody has got back to me. Never experienced sloppy customer service like this before. The stress they caused prior to and during the flight was so bad, I don't think I'll ever book with etihad again. I've now escalated this to the department of consumer rights in Abu Dhabi and have had to contact my bank to get a payment dispute form. Still not heard anything from Etihad. They are thieves!

Hi,
I travelled from Dusseldorf on 9th August via Abu Dhabi to India. I had booked my flight EY218 which got delayed due to alleged technical problems after the passengers sat in the flight. We were told after an hour that a new flight would be arranged and as I had a connecting flight from Delhi to Chandigarh, I knew I would miss it so ai asked the crew on flight for assistance.
I was told to ask crew at ground . On asking the ground crew, they just reiterated that you will miss your flight. When I persisted for long, I was told that a new flight will be booked for me and that all sort of assistance will be provided by Delhi Etihad crew.
I should not have believed a single word. On reaching Delhi at 7:15am instead of 3:30am, I missed my Indigo flight which I had not cancelled as I was suggested by the Etihad crew that I should not.
But at Delhi airport, the crew said its not their fault that the flight got delayed and we should have booked better flight instead of choosing Indigo, as the PNR is different so they cant help us.
After a tiring journey of 36 hours, and missing my connecting flight to Chandigarh and other bookings to go to Himachal, I was forced to run after Etihad crew members who said it is a policy that they cant help us as we have a different flight.
Is this you treat your customers?
Lies all through}?
Is it my mistake that i trusted that Etihad shall provide me with assistance and solve my problem which i was facing because Etihad aircraft had technical issues?
I am still at Delhi airport while writing this without any help from Etihad. All i got a sorry and helplessness .
You are nit capable for providing assistance to people who face issues because of your mistake, is it responsible behaviour ?
You have tainted your goodwill in my eyes and many more customers. Il insist people not to book Etihad flights anymore.

Good day,
This now the second mail i am sending. no reply from the first sent 9 days ago.

I would like to let you know about the very poor service i received on both my recent flights with Etihad from (JHB- AUH-MUC) on both flights i was offered drinks once not like on other airlines with before and after your meal. When asking the hostess for a coke at 3 in the morning i was told sorry there is only water? There was also another passenger close to me that requested a drink on the second flight and was told the same.I find this really unacceptable and very poor form from your service team on the flight. One my second flight which left Abu Dhabi we received lunch at 10 in the morning? surly it should be a breakfast or snack and not a full lunch. I must also note that the food quality from Abu Dhabi to Munich was of a very poor quality and i did not finish the food. The food from South Africa to Abu Dhabi was of a higher standard.
Flight details:
Passenger Name: MR DIRK REICHE
Booking Reference: JLTKIQ
Boarding Time: 19:05
Departure Time: 20:05
Gate/Terminal: GATE
From: Johannesburg, O R Tambo Airport (JNB)
To: Abu Dhabi, Abu Dhabi Airport (AUH)
Arrival Time: 06:25
Flight Number: EY603
Seat: 30K
Zone: 3
Departure date: 27 Jul 2019

Mobile Boarding Pass not available for this flight.
Passenger Name: MR DIRK REICHE
Booking Reference: JLTKIQ
Boarding Time: 08:00
Departure Time: 09:00
Gate/Terminal: GATE
From: Abu Dhabi, Abu Dhabi Airport (AUH)
To: Munich, Franz Josef Strauss Airport (MUC)
Arrival Time: 13:15
Flight Number: EY3
Seat: 44K
Zone: 2
Departure date: 28 Jul 2019

I am hoping that the service is better for the return leg of my flight from Frankfurt - Abu Dhabi - JHB.

Hello,
I was traveling through Etihad airways from O Hare to Mumbai on 3rd Aug (PNR - EY/ZFFNGN). During the travel I have checked in 2 bags at O Hare, In which one of the bags contains Six Chocolate packets, But, Upon receipt when I open the bag at my home, it was observed that four chocolate packets were missing. It is very surprising for me, how can this happen with it. The said bag does not have any cross mark or not containing any paper saying the bag has been open by any customs department.
Can you pl help me to understand where this has been missed, removed from the bag & why?
Expecting a positive reply.

Sandip Thorat
[protected]

I am travelling back from Hyderabad to US with my family of wife and 3 kids and had a horrible experience where the negligence of the on-boarding staff didn't handle the issue and didn't allow me and my family to board.

Here is my story.
Me and wife along with 3 kids total 5 tickets had to travel to Hyderabad, India from Chicago, USA (ORD to HYD) for an emergency because of my father passed away. We have booked our tickets around 14000 USD (around 2400 USD each) on July 1st 2019 for the dates July 2nd 2019 to July 23rd 2019. After travel t0 India after couple of weeks we had to reschedule our return to Aug'4 2019 with a change fee of 5700 USD (1150 USD each). On return journey in Hyderabad, we cleared the immigration and left to the gate for boarding. The boarding was announced 30 mins late and during boarding I found my EAD card(Employment authorization card) missing and informed the etihad airways staff. The Staff called the security and came to know that the immigration officer didn't return the card by mistake back to me and they handed over to Etihad staff. The etihad staff told the security that she(name sounds like Ranjitha) would hand over the card to me at the gate and didn't return. I ran to the security asked about the card but the etihad staff forgot the card in her office. The onboarding staff instead of finding her neglected me and my family and deboarded and the flight. They handed over the card back at the exit . we had to rebook the tickets for next day to a different destination JFK Newyork airport for another cost of 3000USD (600 USD per each ticket). We had take a local flight back to chicago from new york. Total trip costed me for around 25000 USD during my sad situation of family emergency. I wanted to file a suit on Etihad airways for the damage done for me and my family. kids fell sick during this horrible travel.

Hi,

British expatriate here living in Abu Dhabi. I flew with Etihad Airways from Abu Dhabi to Lahore, Pakistan for a business meeting. I paid for a business class flight because I wanted to arrive fresh.

When I checked in in Abu Dhabi their employee told me I did not need a visa and that I would get one on arrival. I got Lahore and was sent away again and back to Abu Dhabi.

When I got back to Abu Dhabi I went to the business class checkin to complain and no one would help and they just asked me to send an email to give "feedback"

24 hours on and no one has been in contact with me and I have no one to call and my emails are not being returned...

I have flown over 50 times with Etihad but will not again as this is extremely poor customer service

I purchase my ticket last august 2 2019. In my ticket information aug 8 is my flight from riyadh to abu dhabi at 12:05 pm and abudahbi to manila at 10pm via EY424 however, as i check my ticket, it was moved from 10 pm to 2am of aug 9.. Meaning the airlines added additonal 5 hrs waiting time on my ticket.. And now no one is around here accomadting us nor give us information what to do.. No meal!? No everything?! This is a ashamed to etihad company..

Today 8 August 2019 I was supposed to travel on EY 320 under confirmed booking reference number Y7ZT5C and duty staff kept me waiting all night and at eleventh hour told that there is no seat available and forced me to travel at later flight EY 322. When I protested on such event created by etihad, the staff behaved bad and threatened that if you dont want to go then there will be no remedy for you. Resultantly I was forced to accept the option given by him.

This complaint is being lodged while sitting at Dammam Airport waiting for next flight at 10:20 am. There is no proper waiting or lodging area and zero courtesy customer service.

I am totally dissatisfied with the services are formally lodging complaint with you and GACA.

My name is Rimaz Araksousi. My flight from Amsterdam to Oslo ( EY 7342) on 6 June 2019 landed very late in Oslo which caused me to miss my connecting flight from Oslo to Trondheim ( EY 7469) . I stayed in Oslo til next day in order to catch the morning flight ( SK 338) on 7 June 2019 so the delay was for one day and i would like to get compensated for that. I contacted SAS airways nut they referred me to Etihad since Etihad was the operating carrier.

My expectation became a DISAPPOINTMENT. Ever since I choose Etihad going home because of service and specially on board movies to relief our long hour flight which the reason I, kept on choosing Etihad plus most of the staff really cater small request but recently I've experience a worst flight. Last Aug 5th. I've seated in a seat without an E Box connection, they gave me an alternative to seat at the back side of the plane which i decline for i already request if possible they can seat away from the tail for im having a motion sickness and as front as possible, the check.in staff was so accommodating, but when boarding time 1 staff told me that I've been upgraded already which in my surprise that's the same seat number which i booked online. Ive booked my flight 5months ahead and looking forward for a wonderful holiday which Ive planed foe a long time. I dont want to experience this kind of Treatment which Ive been planning my holiday for 5month before my flight. Im demanding a full refund on my return flight on September 11 and pay the difference on the flight i will took on other airlines back to UAE.

Dear Sir / Madam,

On the Sunday the 4th of August i left Nairobi on flight EY642 to Abu Dhabi my final destination being London Heathrow. We arrived at Abu Dhabi at the scheduled time of 20.30 on the the same day.

My connecting flight scheduled to leave Abu Dhabi at 02.10 hrs was cancelled without good notice. On reaching Abu Dhabi i was informed by customer services that the flight had been cancelled and rescheduled for the 08.10 hrs.

I was supposed to be in jersey on the 5th of August 2019 to start my new Job which was not possible for me to make matters worse i was only offered 2 meal vouchers lunch and breakfast so i was left to sort my own accommodation in Abu Dhabi.

My hotel accommodation at the Central Yas Island by Rotana cost me £ 56 pounds taxi to and from the Airport cost me 80 Dirham, and lost wages for the day was £260 pounds and it being my first day my relationship with my employer was compromised because of that.

To make matters worse my luggage was left in Abu Dhabi and i was supposed to have been reunited with my luggage today and this has not happened yet i have tried to call the baggage inquiries severally without success and called the number given to meand left several messages to no avail.

So not only was i late for my first job plus extra incurred unexpected costs i did not have my tools to start my new job . This has caused me a lot of distress, anguish, loss of earnings and incurred unexpected costs .

Please look into this case and see what can be done to me to cover my costs and loss of earnings.

My full names are Charles Gachomo
Phone Number is +[protected]
Email Add [protected]@gmail.com

ticket reference number is TVMWFH
Ticket number is [protected]
Frequent flyer no is EY500009561380

- 30 July 2019
- EY500007324191
- SMITH/NELLY MARIANNE

I just completed my flight on EY473 on 30 July departing 2010 from Singapore to Abu Dhabi. I am disappointed that I am not able to speak to anyone in person at the airport, given that it is where your airline is based.
I had asked for an aisle seat at check-in but was told that there was none available. I was told that I could get an emergency seat but that I would have to pay for it. I then did so, paying S$116.50.
I was therefore disappointed that others sitting on the emergency seats had not paid for theirs and that some of these seats were given to your staff.
I am therefore requesting for a refund of S$116.50.
Thank you for your kind cooperation and assistance to this matter.
My email is [protected]@gmail.com and tel +44 [protected].

Feedback: Dear Sir/Madam This is the first time I was travelling from Etihad Airways. My Booking reference is JDBAZP and My name is Ravi Menon. I have been travelling since 20 years in various airlines but first time in Etihad. Last 29th while boarding from Frankfurt 21:45 Hrs flight the Staff at check in counter told me that my name in the ticket is not matching with my Passport Name. I was surprised to hear this. In my passport the Surname is blank and Given Name is "RAVI MENON". In the ticket my Name was Printed as "RAVI MENON". The staff told me the First Name should be "FNU" and Second Name is "RAVI MENON". and they will charge me 89 Euro to correct this. I told them my Given Name which is also called First Name is "RAVI MENON" but they didn't agree and detained me there until I paid 89 Euro and changed. Now as per the correction they made my first name is put as "FNU" which I don't agree at all. I felt so ashamed and dejected but had no choice as I cant cancel my travel. I took an oath that I will never ever travel in Etihad. Whole flight I kept thinking that how companies make money like this. Today I am terrified not knowing what to put my name while booking the ticket. Anyhow I will never ever book in Etihad in future.My only request is please educate your staff on how to Read Indian People Name and let them not issue a boarding pass saying "First Name Unknown". I have a first name and that is RAVI MENON". More than the money I lost I felt deeply insulted carrying a boarding pass saying"First Name Unknown" Thankyou

I get in touch with you because I would like to claim compensation. Last 28th Jul my flights departing from Brussels and with final destination to Bilbao had a delay of more than three hours, causing me to reach my final destination three hours later than planned and causing several problems and inconveniences. According to the EU regulation of passenger rights, I have the right to financial compensation for delays. The company acknowledged that they were technical problems of the plane itself that we should take. Due to these technical problems the delay occurred and not because of extraordinary situations. Waiting for your answer. Best regards.

Dear Sirs,
My name is Dong Jae Lee; I am a frequent customer of Etihad airways.
I am writing an e-mail with reference to the recent incident regarding my flight booking from Abu Dhbai to Kuwait, with Etihad airline for my business trip on Friday, July 26, 2019. I was issued PNR NO. AMIBHP for my ticket no 6072138294837.
However, due to some urgency of business requirement, I requested to change my flight booking from Friday, July 26, 2019 TO Thursday, July 25, 2019. Note that my booking was (FARE BASE - FARE CHOISE BASIS), which means( please clarify) that free change and full refund, if requested by the customers.
However, to my surprise when I requested to change my booking, I was told by Ms Arnie ( Etihad Call Center Agent) for the deduction of AED 1, 013.00 from my total payment, which left me incredulous.
Considering the urgency of the business trip, I booked another ticket for the sum of AED 2, 003.00 with booking reference no FXCSDX at the same time.
I have witnessed that all my business partners and or colleagues booked their flight for the sum of AED 1, 500.00 approx to Kuwait, but I paid more amount and faced lot of stress and confusion about the Etihad Ticketing policy. The stress I felt on that day forced me to find an alternative flying career for my next trip.
I do want to get your feedback about the above situation and clarification that was the demand of deduction of AED 1, 013.00 justified for changing travel dates.
Was the ticket PNR No. AMIBHP not as per the policy of (FARE BASE - FARE CHOISE BASIS)
Was I not entitled for the free change of my travel dates?

I would highly appreciate your prompt feedback for the above situation.

Mr. Dong Jae Lee
[protected]
Abu Dhbai, UAE

Please note that we were on Flight No: EY533 on 19th July 2019 from Abu Dhabi to Beirut
The entertainment system failed and the crew tried to rest it two times but it did not work
the crew to whom we complained are:
Manling (hostess) and
Mohammed ( steward)

our seats were
3D for George Kassissieh
3F for Aida Snobar

yours faithfully
George Kassissieh
Gold membership number : [protected]

To whom it may concern, I would like to submit a complaint about an inconvenience that happened by Mr. James and Ms Justine crew attends, on ETIHAD Airline on the flight EY37 AUH-CDG 12 july 2019
my seat 83 k .
When the flight attendants started distributing meals. I asked Ms Justine for chicken and explained that for health reasons i can't eat lamb .But told me there was no chicken and insisted on me to have either lamb or indian food but it was obvious later that chicken was distributed to other passengers .
Mr james arrived to enquire about the issue but he also maintained that there was no chichen left . when i saw that it was personal i asked about the flight attendants name . he leaned towards me too much in a very rude even racist way he was borderline hostile. until now I'm shocked at the way they treats me
his colleague i forgot her name told me that there was some chicken left but he asked her to go ahead ..is not normal such things happen in big company such as ETIHAD.
I am looking forward to hearing that you have taken the appropriate reaction in this regard.

Dear Sir,

We have lost Jewellery of approx. 2.5 lac from our baggage from jewellery box. it is very disappointing . our flight details are as under :

Flight details : Etihad Airway EY 50
PNR No. : 1A - VG7Z5J
Ticket Number : [protected]
Destination : Barcelona to New Delhi

Request you to please investigate this matter on priority basis.

Regards
Durgesh Kumar Mishra
Mobile +91-[protected]