Etihad Airways

"Choose Well" - Clearly the brand platform and brand ideology don't go together. As a consumer, I should have chosen well. Anything but Etihad. My disappointment is on multiple levels. On my flight to Toronto from Mumbai-I was asked by the cabin crew to get hot water that I had requested for (excuse me for having a bad throat and slight fever) at the back by the cabin crew. The flight attendant mentioned that they don't serve hot water and that I need to get it myself. So much for courtesy. I ignored it as a one off incident and also since I was too sick to care. But I soon realised that its the Etihad way of dealing with its passengers. On my flight back from Toronto to Mumbai - I asked the flight attendant for water. She said she will get it later. I patiently waited. The first service began and I saw her drive the cart right next to me. I asked her for water again. She looked straight at me and moved ahead. The passenger next to me called her out and she made a dirty face at us and moved ahead anyway. Right at this time on the other side, another flight attendant was serving. I asked her for water and she said later even when the cart she was moving around had water. I had to yell at her "you are a horrible person" for her to finally pass me a glass of water. So I finally had a glass of water after nearly two hours. I raised my concern with the cabin in charge and she pointed out that there were several complaints against these two flight attendants Ms.Marija and Ms.Yelizaveta for being unruly with passengers (most being Indians). If I know anything better this is a clear case of racism. Maybe its time you change the company slogan from Abu Dhabi to the World (without water).

I had registered a complaint on the website on 14th and have had no one contact me since ! Damn the lousiness in both response and service

Your travel details
Flight Number (e.g. EY 256): EY140
Flight date: 09/08/2019
Ticket number:
Class of travel: Economy
From: Toronto (YYZ)
To: Abu Dhabi (AUH)
Booking reference: 607-[protected]

Your personal details
Title: Miss
First name: Neha
Last name: Singhi
Email address: [protected]@gmail.com
City: Mumbai
Country: India

As a someone who is always a platinum or gold member with Etihad I feel I must report the uncomfortable position I was placed in on board Etihad flight EY463 from Melb to Abu Dhabi (21st August 2019). I was travelling alone with two small children. I was not welcomed on board as I usually am and the next contact I had with crew was when I had to leave my seat to find someone to help me this was around 5 hours into the flight. I had pressed my call bell and had waited around 20 min when I got up. I was sitting in 17G so went to the closest galley there was no one to be seen so I walked up to the front gallery where I asked the male first class flight attendant to help me find someone to answer my call bell, he used the interphone to call the back galley. My son needed his seat reclined so he could sleep and the seat was jammed this is why I had pressed the call bell. As I retuned to my seat I figured I would walk to the back galley and get a flight attendant to help me. There were only two blue call bells on that I noticed as I walked there, one being mine. The two girls down the back seems busy so I asked the male (dark hair, a name I could not pronounce or quite remember, sorry ) if he could help me. He was rude, turned his back on me and said he would come when he was ready. I told him I had been waiting and he continued to stack plastic cups on top of a trolley. I asked again he again refused. I then said I will wait here until he is finished so I know I will be given assistance and we can walk to the seat together. He questioned me and and again was most upsetting in his manner. As I waited he again turned his back and tried to look busy. Finally he walked with me to the seat and assisted. Around 30 min later the CSM and he both approached my seat and said can you come to the galley with us now. My daughter had just fallen asleep on me but I felt I had to get up and chat to them so I did.( I really wasn't given a alternate your CSMs manner was rather abrupt) My 4 year old daughter then was woken and cried as I left her alone. Your CSM and flight attendant then had me alone in a dark galley and started to question me and acuse me of being in the wrong for chasing up my call bell. Your CSM was relaying what she said her crew member told her and it was in fact incorrect. I felt quite upset and harassed by both of them and really rather shocked that I had been put in this circumstance. I had no apology from the male crew member who seemed more interested in getting himself out of trouble and your CSM certainly changed her attitude toward me once she heard my vision off events. I am looking at an explanation as to why this was allowed to happen to a single woman flying with children. The situational awareness of your crew members was bad, their judgment comes into question and attitude should be looked at. The fact that I can be harassed by two of your cabin crew whilst having to leave my young children alone is something that needs to be looked at. Further more I pressed my call bell again later in the flight as I needed some headsets. I started a movie and it was 21 min into the film when someone actually answers the call bell. I spent some of this flight in tears and most of it on edge. I must admit this was really uneasy experience and one I won't forget quickly.

thank you Alison.

Dear Etihad Guest Reward Shop
On July 29, 2019 both myself and partner redeemed our Etihad air-miles for David Jones department store vouchers (see attached pdf receipt-of-purchase confirmations. The air-miles total was 23, 200 for each of us; worth AU$210 each.
It is now August 22 and neither of us have been emailed our voucher code. We have both checked our junk mail.
Please can you investigate and advise?
Regards
Dr Helen Stapleton

I have purchased a ticket from LA to AUH on 17 aug 7:49pm, Booking reference # DOSETO

Where eithad have deducted the amount twice from my credit card.
I have checked with the bank and they have advised to request Etihad to release as bank have no control over that.
Where as Etihad call center asked me to check with ban.
Poollease look into it on priority

On arriving back from melbourne yesterday and travelling alone with my 18 month old, I got back to Heathrow to be told that my pram had not been sent and was still in Abu Dhabi which was really inconvenient. I also collected my other two bags to find one of them has had the wheel and wheel mount totally ripped off in the time it was handed in at Melbourne and given back to me in the UK. So I left heathrow without my buggy for my daughter (the only one I have) and trying to manage her and two suitcases, one of which I could no longer wheel along the floor as it was totally broken. To say I am disappointed in the service is an understatement and at this stage I would advise against using Etihad to friends and family.

I was on my flight last night coming back to Abu Dhabi from Frankfurt and one of the crew, I won't write her name but she is a cabin senior was not friendly and had an attitude. I didn't say anything because I understand sometimes we're tired (so was I since I was traveling from Canada ). However an incident happened which I had to write this complaint. I was sitting on aisle seat and when she was collecting the headphones from the passengers next to me, she was barely looking and the cords smacked my face and my eyeglasses which are not cheap to replace a scratched lenses. And she turned away, therefore I tapped her and asked her politely to be more careful since the cords hit my face. She turned around and said "it's not like I did it on purpose" with a lot of attitude, I told her yes but u need to be gentle. She said I am very Rudely and she walked away. No apology no nothing. this is in no way to speak to anyone. I was very shocked by the way this incident was handle, especially from a cabin senior. This is highly unacceptable.

My friend, my 2 young children (1 & 5 years) and i recently travelled from Heraklion, Greece to Melbourne, Australia with connections in Athens and Abu Dhabi. Issues we had along the way:
1) our 11 am flight from Athens to Abu Dhabi was cancelled and rescheduled to 2 am the next morning - This was very inconvenient with 2 young children given the hour. We had to reschedule alot of arrangements gor the rest of our travels.
2) We had to re-enter baggae claim to retrieve our checkec bags which were supposed to be transfered through to Australia - This took over 3hrs for the staff to find our bags. This caused us to missed the hotel transfers. My children got 1 hr slerp at the hotel before we had to go back to the airport.
3) Check-in took 3 hrs! Waiting in line for 3 hrs! From 10.30 pm to 1.45 am with two small very tired children.
4) At check-in we discovered my 1 year old didn't have a ticket- this took 45 mins to resolve.
5) At check-in ee discoverd my friend had be put on a different connecting flight from abu dhabi to Melbourne- they said they resolved this and put her on thd same flight as me and me children.
6) Due to the lenghty check-in our flight was delayed 1hr. Which meant we had 1 hr to make our connecting flight in Abu Dhabi to Melbourne.
7) After arriving at Abu Dhabi we were told to run for our connecting flight ( reminder this is with 2 small children) and they will print our tickets at the gate.
8) When we arrived at the gate they printed my friends ticket and then said to me that me and my children had been bumped to a later flight as it had been over booked - So many thing wrong with this.. they bumped a mother and two small children off a flight. We had yet ANOTHER 14 hr delay. I was seperated from my friend who specifically came on the trip to help me with the kids. I had to say a awfully sad goodbye to my friend who was travelling on from Melbourne to her home and who i won't see for almost a year. My children and i were very distressed. My 5 year old vomited from stress and exhaustion.
9) My flight from Abu Dhabi to Melbourne was very difficult. I was now travelling alone with two young children, i was seated next to people when there were plenty of vacant seats i could have been seated at to give me more space with my children ( we had 2 seats between the 3 of us). My seat was broken and wouldn't stay reclined, the air hostess simply shrugged. I used the attendance button 4 times and noone came. I had to take my children to thd galley to request milk for my babys bottle, the attendant rolled her eyes and said it was down the back and she would get someone to bring it to me, know one ever came. I didn't sleep the whole 14 hr journey i was so uncomfortable.
10) Two meals were served the whole 14 journey, both were dinners, chicken and pasta, to strong for my children and my 5 year old vomitted again and also wet himself as i had a sleeping baby in my arms and noone responded to my attendant call so i couldn't put a pull-up on him before he fell asleep. For that im not sorry.
11) Our 24 hr journey became a 50 hour ! journey. My children and I were exhausted, distressed and upset at how we had been treated. It was an appalling experience and i will be sharing my story to as many people as i can to warn them of your shockingly bad service. Shame on you Etihad.

Dear Sir/Madam,

I and my wife were schedule to travel to the Philippines from Jeddah, Saudi Arabia to Manila to spend our EID holidays.
Thru our company generosity our tickets were provided free via EY314 (E-ticket number: [protected]) which was supposed to depart on August 9, 2019 @ 0515Am.
However we overlooked this timings and thought that our flight was @ 5Pm of the same day.

When we went to the airport to check in the ground staff told us that we already missed our flight. We were advised to call our company travel agent but despite repeated calls I got no answers due to the fact that it was weekend and nobody was perhaps in the office

As we were unable to contact our travel agent we did asked what other options do we have and we were told to purchase a new ticket which we have done via on line and was able to buy a 1 way ticket for me and my wife on flight to Manila on the same day with booking reference number: UHRMPR

Upon our return to Jeddah on August 16, 2019 the ground staff at the check in counter of Etihad Airways in NAIA terminal 1 told us that we no longer have a booking as the ticket(E-ticket number: [protected]) via EY 423 have had been cancelled already.
We sought her help on what to do and she referred us to their office @ NAIA 1 terminal

At the Etihad Airways office the staff told me to contact the GLOBAL CONCTACT CENTER and tell them my situation.
I was able to talk to a certain Mr. Raymond and he assisted me and ask me if I have a credit card and its details.

Eventually, he was able to help us fly thru the same flight EY423 via booking reference number AKUBDI
When I returned back to work on August 18, 2019 I proceeded to seek a refund on the tickets provided by my company the travel agent told me he can no longer refund it as I have already "EXCHANGE IT"

I therefore write this email to seek you help for a refund of our company provided tickets as I was not able to use it due to we bought new tickets round trip already as what I understand
Furthermore, after the mistake of missing our flights we obediently followed Etihad staff instructions on the options to do.

Being an overseas worker we really suffered upon this loss of money thus the idea of getting it free by the generosity of our company was in place in the first place

Hoping to re consider our request as we are in ardent need of recovering the losses incurred to us on this trip due to a "MISSED FLIGHT"

I remain respectfully yours,

Allan Nengasca
Mobile # [protected]
Email Ad: [protected]@savola.com
2nd Email Ad: [protected]@yahoo.com

We usually fly Emirates airlines we fly every 6 to 9 months and are Emirate members but thought will give Etihad Airways a try as we needed a baby bassinet and couldn't get one to fly that day with emirate, we were very dissatisfied with the service.
Our flight number EY 455 from Sydney to Abu Dhabi on the 6th of August 2019.
During our flight we buzzed over and over for some head phones as the ones provider were not in working order but gave up after over 2 hours of buzzing. every time my partner or I needed a drink of water my partner would have to walk over and ask for it as the buzzing didn't seem to get any attention the most upsetting part of the flight and something I would be taking back to my office, family and friends is the rudeness of one of the flight attendants we came across by the name Diana or Dianne that was on that flight, my partner has hearing aids which are very obvious and even if they were not there is no reason for the rudeness. As breakfast was being served by another flight attendant Dianne was serving drinks she asked my partner what drink he would like and had to repeat herself as I was talking to the person serving breakfast when I noticed her speaking to my partner I tapped him and started interpreting what she was asking in a way for him to hear me, Dianne was very rude with the fact that he was not able to answer her saying things like oh my god and blowing out air sounds really loud turning to and away from us while rolling her eyes, my partner has been through enough in his life to have to deal with this rudeness. Next year in May I am organising another group flight with between 30 and 40 people I am sure not to choose Etihad for our flight if this is the way the flight service is.

I have attached a photo of one of our tickets to show what flight we were on I do hope something is done about this issue and Dianne is spoken to about the rudeness.

Thank you

Asia Houda

[protected]@hotmail.com

Today we had a URGENT inquiry about the flight ticket and had to be resolved in less than an hour. We called 0345 608 1225 immediately. However, they ended our calls every time which is VERY FRUSTRATING! especially when we had to book a flight. We called them over 6 times due to the employees ending our calls every time. They only started to stop when we complained to them about this incident. I have never dwelt with such CHILDISH actions, I am always travelling with many airlines and today made me realised how BAD Etihad Airways' customer service is. Please I do not advise people to fly with this airline. I travel more than 10 times per year and this stressful situation has never occurred. The photo below shows evidence of the calls that I called on this phone! Plus we tried calling them on my mother's phone.

Flight EY48, 15th Aug. 2019: While working in Bahrain, I have traveled, and will do so in the future with Etihad. I requested some leg room when checking in as I am 1.92m and, when not available, I was understandable that my request could not be met. However a very young man that checked in beside then arrived to a bulkhead seat in front of me on the plane. To make matters worse there was a spare bulkhead seat in front of me that was free. This was taken by another individual after takeoff.

Flight EY 371, 16th Aug. 2019: My onward connection to Bahrain flight taxied on time towards the runway. Then it was announced that there was a mechanical issue. After a short time we returned to the terminal. Engineers were then unable to fix the fault and we had to disembark to the bus and make our way back to terminal 3. To Ethiad's credit a replacement plane was sourced quickly and we were quickly bused to this plane for takeoff.

The resultant delay and lack of legroom on the long haul flight added to the stress of leaving a family member (sister) in Ireland who is very sick and was hospitalised on the day of my flight from Dublin. I know there is not much that could have been done about the delay in Abu Dhabi and, as stated above, the replacement plane was carried out efficiently. However why a very young man was accommodated with leg room and why another seat was vacant was a little bit annoying. Maybe I was under a bit of stress because of the family situation.

Please note that in general I enjoy my Etihad flights.

Kind regards,
John ([protected]@gmail.com)

Dear Etihad Airways Group,

I hope from all my heart that you will take this complaint seriously and not trifle with me the way your call center staff and supervisor did.

I made a reservation on [protected] on August 7th, and used my husband credit card for the payment. The booking was made for my cousin's sons (Saeed & Butti). The lady making the booking was very careless. First of all, she didn't confirm the email and was in a hurry to complete the booking. Secondly she DID NOT inform me that the passengers will require the credit card picture/number for checking in at the airport.

On the day of the trip upon checking in they were surprised by the check-in desk staff asking for the last 4 digits of the credit card used for the booking! It was around 5:30 AM, I was sleeping and did not answer their calls. So the check-in desk staff told them the only way to get on that plane is to purchase new one way tickets! And call the call center and ask them to reissue/refund the amount paid at the airport.

On August 13th morning, I called the call center and explained the full issue and they informed me that they will investigate and get back to me on the same day, sadly they ignored me so I called back in the evening and obviously someone else answered and I had to explain the full situation and also spoke to the supervisor who was very attending and promised that on Thursday the issue will be resolved and the cash paid refunded.

Today is Thursday and since the morning I have been waiting for that call and no one calls!

All I want is some respect and my right back.
It is not my problem that the call center people lack professionalism.

Attaching the new tickets bought at the airport.
Booking Ref: ZJNEKX
Ticket number: [protected], [protected]

Best regards
Sara ALFalasi

Good day, we have an issue regarding the flight departs from Kuwait to Abu Dhabi which is transit to Rome with booking reference: RAPXVA. This flight was delayed because of the Airline issue hence we didn't catch the next flight to Rome which we need to wait the next flight at 08:00 a.m and we have to wait in transit area in Rome for more than four hours with total delays more than 12 hours and there is no compensatory except the meal which is not enough for the total payment we already have reservations like hotels and trains in Italy. In conclusion we need a compensation reaction such as upgrade next flight to 1st or business class or at least take benefit from lounge room in the airport.

Thanx

We were on the flight EY019 to London Heathrow on 17th August. We boarded as normally onto our seats. When the time came to have our meals, we heard the two options. Vegetarian and Non-vegeterian. We instantly decided that we wanted the Non-vegeterian. If we didn't we would have booked the vegetarian option online. The flight attendant asked us what we wanted and we answered- non-vegetarian. She gave us the tray and waited for a minute before telling us that there is no Non-vegeterian. Apparently, 60% was Non-vegeterian and 40% vegetarian. Obviously confused as to why we were offered this, we refused to eat the vegetarian option- paneer with rice. We were travelling as passengers who did not want to eat paneer as we didn't especially order it. The flight attendant said we can wait for about 20 minutes to get the Non-vegeterian. This was obviously inconvenient as we were travelling with a 6-year old. A few minutes later she came back and said that we should not wait for our meal as there is definitely no more left except the paneer meal. We refused to eat that as 6-year old does not like it and felt sick. Asking us to eat vegetarian that we could not is like asking a vegetarian to eat meat. It doesn't make sense. The flight attendant then said OK and instead of sympathising with us, she walked away instantly. Another attendant then came and tried to force us to eat the paneer. She said we should taste it and if we don't like it, then don't eat it. We already knew we didn't like it and would not taste. She offered us the crew meal but said they could not warm it up. Desperate for food for the kids, we accepted. 10 minutes passed by and another attendant came. She seemed like she was in charge and informed us that there isn't any crew meal for us. This meant we were waiting for no reason. She said we either could eat paneer or eat nothing. She even said we could survive on eating the crackers. We asked if there is any other food and she said "no I'm sorry don't eat anything then". And of course walked away. She didn't take any responsibility for what was not our fault even though the airline was responsible for serving us food. She seemed to see no alternative to this situation thus forcing us to eat paneer. They treated us as an easy target that we could compensate for their own fault. After everyone had eaten, despite telling us not to wait, she gave us one lamb meal. It was so cold that it was inedible. Slowly, she did this for all three of us and it was again cold. We were starting to eat once everyone else had cleared away. It was not only the fact that our option was not available but also the fact that they were forceful and did not handle the situation properly. The flight attendants were very ignorant as if everything was provided free from their own pockets. We knew there was an on board chef for business class etc. and the airline could have at least provided food for the children if not adults. We were in the beginning part of the plane and the 60% of chicken was already finished. It proved it was very popular. And the airline should have been prepared for that. They seemed very unbothered by the fact that the 6 year old was hungry due to the fact that they didn't offer us what we chose to eat.

Today 16 August I was supposed to be on flight EY 317 departing from Abu Dhabi at 10.20. Boarding time was scheduled for 9.15. At 9.45 the lady at the desk of the departure gate announced the flight would be delayed until 17.45. She also said that after two hours we could go to the transfer desk where we could get more information and that we would get relocated to a lounge to wait. We were told we could have a meal and drink by producing our boarding pass but in Terminal 1 only. If you know Abu Dhabi airport you will know Terminal 1 has the worst eating places.
Then the gate was changed to Gate 3 later in the day only to be told by the officials at Gate 3 that it was Gate 33 in Terminal 3.
I completely understand that sometimes operational issues arise but I do feel that more information should have been forthcoming and that the officials could have been more apologetic and sympathetic as there were numerous families with little children.
Etihad Airlines is a reputable airline and I believe we should have been treated differently. It makes me wonder if the flight was going to the EU or USA we would have been treated with more dignity.
I'm disappointed as 7h 30 delay is not a premium service. Whilst the boards are showing the new time as 17.45 we have had no confirmation from any officials as we wait at the new boarding gate. I do expect more from Etihad Airlines.
Kind regards,
Michelle

I have always travelled with Etihad for my holidays, but this is the first time I have ever faced this. I even tried to change flights but everything is booked, or for me to buy a first class ticket, something which I can't afford. I am very disappointed with the organization. All together I have a 24 hour delay, which honestly it is unacceptable.
The first 11 hours delay I am able to manage but the 13 hour delay at Abu Dahbi is too much. I can't afford to go out to the city as I was advised to do. What am I to do for that long at the airport. Please help me find a solution.
I do hope that someone will respond.
Yours faithfully
Sofia Labropoulos

Feedback: Double payment was done to this flight (passengers Bo Levander, Raja Rajeshwari Levander, Padma Lalitha Levander) as the staff of Etihad at Dehli Airport said the original draw from my creditcard 25 july could not be verified. You told us if we do not pay again you would not let us on the plane. We were desperate so we allowed you to draw money again in the morning 27 july. But your staff in charge said we can get the money back into the account if the payment has been done twice. So kindly send back the 3 payments of 25 july. My email is [protected]@hotmail.com for verification.

Your travel details
Flight Number (e.g. EY 256): EY223
Flight date: 27/07/2019
Ticket number: [protected]
Class of travel: Economy
From: New Delhi (DEL)
To: Stockholm (ARN)
Booking reference: XMXOHM

Respected ms Gadija Levy,

The experience at Delhi airport was indeed traumatic as I am a patient of atrial fibrillation as well as Parkinson's disease and our daughter Padma is a child with Down Syndrome. I almost had a heartattack when told that the only way for us to get on the flight was to make a new payment. It is sad that you do not trust your customers more than this.
I will check with my bank re the return of the money but I will update you of what I now can see from my bank statements when I log in from home:
The amounts that must be returned to me are all from 25 July. I can see that two withdrawals of appr 24400 INR seem to be gone (returned to my account?). But there are three withdrawals of the 25 july of appr 2450 INR each that have not been returned. They were previously shown as one payment
Totally appr 7350 INR.
Kindly locate that payment and get it returned to my account asap.
Some kind of compensation for the suffering that me and my family endured would also be appreciated.
Sincerely,
Bo Levander

We had a ticket from Cairo Airport to AbuDhabi Airport with Bus transrfer from AbuDhabi to AlAin. Unfortunatly when we reached AbuDhabi they advised us that the bus had already left 1 hour earlier than it's scheduled time.
We reached at 23:30 and our Bus was supposed to Leave at 00:30. The Bus Left at 23:30 which was no way for us to catch. The next Bus was departing at 06:00am.

This omplain is because we were not informed about the Schedule change of the Bus.

Airline Reference : VBUYGJ
Hany Youssef Mousa

Dear Eithad Airways team work
Greetings to all the team
I will try to list the problem shortened explained
I have been working as a marine captain overseas for over 22 years., , ( iam a holder to seaman passport ), , , I have been travelled with the world's most airports and sea airports for all these years and deal with a lot of highest and lowest -service airlines. I ride at least 10 flights a year. Due to my experience with airlines and reputation I know very well about the reputation of Etihad and the good old and therefore preferred to have this long flight is the subject of the complaint on board Etihad Airways and Eithad flights, airplane … so I booked 3 flights
departure from
No. 1- (Belfast, Ireland - Manchester, England )
No. 2- ( Manchester, England - Aboudhabi, UAE )
No. 3 -( Abodhabi, UAE - Alexandria, Egypt) my final destination,
Etihad to be on Etihad Airways and not to be on any other airlines, I can booked on any other flight if I wanted that but I wouldn't
The problem and complaint start here
1-When I went to Belfast airport, I surprised that the airlines and flight from Belfast to Manchester its ( flybe ) Not Eithad, and I have no any idea about that before and didn't informed at all in advance ( to give me some free space and choice to accept that or not…)
2- Dealing by the customer service at flybe was unprecedentedly low level I have never seen in my life like that before
3- the lowest level of style in dealing with customers
4-Senior customer service office in this lines the lowest cooperation can be imagined at all and when I asked her about the manager or any other representative of the Eithad company can talk to them,
Her reply was
* that no other responsible person was her
The manager is not available now*
And there is no one representing Eithad Company here*
Just talk to me and I'm just not anyone else
* She threatened me that she would cancel the flight and would not be able to board the plane
She was fined 240 pounds in error for calculating the double weight of 7 kg *
5- the lowest level of service and style and the summit of arbitrariness and zero of cooperation
6- Even they didn't give me the luggage label, give me only one label for one luggage and the remaining two luggage nil, and before I boarding the flight I asked one officer to check for me my luggage number please, help yourself by yourself, you can imagine if I lost any luggage how I can tracking and how it will be mass for me..
7-Even on board the flight did not provide one cup of water for free. It paid for a cup of Nescafe, which costs the company up to zero cents
***
From here I complain and blame the entire blame on Etihad Airways for the Financial and moral damage, and compensation for these damages
I booked the 3 flights on Etihad Airways and not one of them on flybe.
*** I thank you in advance all the family and the team of Etihad Airways and I am very confident in their ability to resolve this complaint and customer satisfaction from the previous reputation of the company with great old history

email : captainmohamed.i.[protected]@gmail.com

I hope to hear from you soon

All my respect and greetings

I have traveled on Etihad Airways for first time from Bahrain to Trivandrum on 12/08/2019 on economy class. My wife, daughter and myself three of us together had a baggage allowance on 90 kgs (30 kgs each). I have booked my tickets on Feb 2019 and I was told that the baggage allowance was recently updated to 40 kgs each for same category but not sure for particular tickets. When I did my online check in it was mentioned 90 kgs total. I have corrected the weight of my baggage to 90 kgs using my electronic gauge. But on weighing at check in counter it showed 61 + 31 = 92 kgs. I had done a wrapping after weighing which is one reason for excess weight and another can be an error with my/check in counter machine. My concern is when I take the case of each person 0.666 kgs ( 2.0 kgs/3.0 person) per person, around 2.22 % exceeding of baggage due to a reason like wrapping or weighing scale difference is enough to charge 17.10 BHD ( with a service charge of 2 BHD and VAT 0.1 BHD inclusive) which is 171 AED. Even though I told the person on check in counter that it may be a mistake with either one of the machine or due to wrapping, the person was continuously saying "decide if you want to make card payment or cash payment". At last when I gave my debit card as I was short of cash in my purse, he mentioned debit cards not acceptable. Then I went within the airport in search of an ATM machine, I took money and came back, when I reached there my wife and daughter were searching for me outside check in counter. With this compliant I want the authorities of the Etihad airlines to look into the Penalty amount and Service charges, is it proportionate with the mistake committed and also the difficulties I faced for the mistake I did.