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Etihad Airways review: Deducted ticket payment refund

Abhi Gowda Kumar of AE

Nov 05, 2025 3:23 am EST

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On March 12, 2023, I attempted to book a flight from Bangalore to Abu Dhabi through the official Etihad Airways website. During the payment process, the amount was successfully deducted from my account, but the ticket was not issued.

The website displayed a technical error message, as shown in the attached screenshot, with a reference ID: d08756e4-01b7-42ee-8ef0-fd757e5b6da6 and timestamp 2023-03-12T13:24:38.306Z.

I have made several attempts to resolve this issue by:

Contacting Etihad Airways Customer Care via phone and email;

Visiting their local office;

Following up multiple times since March 2023.

Despite these efforts, there has been no response or refund from Etihad Airways. The payment gateway used was Etihad’s own system, so they should be able to trace the failed transaction using the technical reference.

I am filing this complaint to bring the matter to attention and request Etihad Airways to process a full refund for the amount deducted during the failed booking.

Confidential Information Hidden: This section contains confidential information visible to verified Etihad Airways representatives only. If you are affiliated with Etihad Airways, please claim your business to access these details.

Etihad Airways - Deducted ticket payment refund - Photo 1

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Etihad Airways response

Nov 05, 2025 8:44 am EST

Etihad Airways customer support contacts

Phone numbers

+1 (800) 266-7883

+44 345 608 1225

Address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

Website

www.etihad.com

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Hi Abhi.That doesn't sound ideal to us, and we'd like to look into it. Please contact us via DM on any of our social media channels (Facebook, Twitter, and Instagram) along with your details for further assistance. Thank you. *Ann

Dear Etihad Airways, Thanks for your reply. I tried contacting you through every possible way but didn’t receive a clear response. Please let me know which social platform or contact method is best and can recognize my case when I reach out. I’m ready to provide all the details and cooperate fully to resolve this refund issue.

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Etihad Airways Contacts

Etihad Airways phone numbers

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Etihad Airways emails

socialmedia@etihad.ae

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Etihad Airways address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates

Etihad Airways social media
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