Southwest Airlines
Reviews and Complaints

I usually fly with another airline just because they are so cheap but when I needed to fly from LA to Sacramento, Southwest was the best price around! I paid maybe $60 for the ticket itself and the flight was incredibly fast. By the time I got my snack and drink (for free!), it was about time to land already. I really enjoy how they boarded us as well. It was basically a first come first serve on choosing seats. The flight attendants were hilarious and made it such a good time!

Our grandmother passed away and we were in immediate need of a flight to bring my son home for the funeral. Jasmine did extensive research for us to find the best price for his flight home on such short notice. Jasmine exhibited patience with us and took customer service to a whole new level. We appreciate it very much and her supervisor Sasha helped as well. Thank you, Thank you so much. Your kindness and great service helped us through this very difficult time.
Sue Ann Collins & Diana Wyllie

I fly to Newark, NJ, two to three times a year on Southwest because of pricing, amusing flight attendants, and on time arrivals. Southwest's people give great customer service, too. One time, planes had trouble getting in and out of Newark due to weather. After a two hour delay, an agent flagged another woman and me and rushed us to another gate to board plane that was leaving for Dallas (our destination). She had snagged two seats on that flight for us without our asking. It was awesome!. I love southwest!

Southwest customer service is the best in the industry. During recent winter snow storms in the northeast our flights were cancelled. Over the course of two day I spoke to 5 or 6 different people from Southwest who tried to help us get on new flights, they were all extremely helpful and polite. Due to the weather it was impossible to get on any flights and we were promptly credited the full amount of our airfares.
Thanks for being superior in customer service I will continue to be a loyal Southwest customer.

I have been flying Southwest on and off for several years. Most recently I try to fly using them as much as I can. Their no bag fees almost always makes them the cheaper deal, plus the flights are reasonably priced even without that extra bonus! I have not used their wifi so I can't comment on that. I love their boarding process. I wish other airlines would follow suit. Check in 24 hours early or pay $10 for early check in and you will be able to sit where you prefer (not in the middle). I would recommend them to anyone. I only wish they flew to more places!

I love Southwest! I have used a few other airlines and I usually regret it! The staff is always courteous and helpful. They were amazing during my young daughter's first flight and their employees went out of their way when I got stuck in a huge line at curbside check-in and almost missed my flight! They got my bag on my flight, which they told me probably wouldnt happen and I was helped through security to make sure I made my flight. I've had to cancel/reschedule flights and they were great about it. The planes are clean and roomy. Their prices are also great and I like the fact that they offer ways for you to earn rapid rewards points. I signed up to a survey website that you can buy points with the money you earn from the surveys and it goes right to your RR points account.

Southwest, in their advertisements as well as the way they communicate to Employees, is very revealing in their sincerity and seriousness in delivering world class customer service. I used to work in large corporations, so I notice this stuff. They capitalize both Customers and Employees. Ok, big deal right? But at least to the customer, they are respectful, courteous, and maintain a cheerful professional attitude, something that's got to be real challenging in today's world of stressful air travel, grumpy passengers, etc. I have never seen an Employee who showed any anger or frustration that they might be feeling. Their fares are good but not always the cheapest, but I appreciate that they don't nickel and dime you over everything like carryons, seats, baggage like other discount competitors. At least with the competitors, dumb looks are still free.

Flight 1897 from STL. TO CLT. we encountered a delay, and when you are traveling with special needs children it can become a problem. Not to mention arriving in Charlotte NC. so late that we could not get our car form the car rental place. It cost us $80.00 to take a taxes to the hotel. We also lost a tablet in which both airports say it's not there.

Our return flight was a nightmare, we were put on a different flight, flight 2563 with a connecting flight 3373. In the beginning things seamed to be fine, then we received the post that the flight was delayed. But not for long our flight was ready to board, wonderful only to just sit. The the real nightmare started, the pilot stated that there was a problem and a mechanic was on the way to fix the problem. Next, the pilot stated that the mechanic was not sure if he had the right part. We were still on the plane, after a short time the pilot came back on and stated that the mechanic had fixed the part. But we still just sit on the plane, we were told that we could get up and stretch our legs. Later we were told to gather your items and leave the plane, then it was DELAY, DELAY, DELAY. This was a real struggle for since having cancer and a deteriorating back. Two boy with challenging behaviors. What a day!

We returned to Houston re SW air flight 958 0n 8/11/23.time 4:50 pm. although ordered no wheelchair or attendant was available. The plane captain, last to leave the plane, took it upon himself to locate a chair which I push from the last gate to baggage. Totally unacceptable!

WE ARE AGAIN TRAVELLING SW, returning to Houston on a late flight, Nov.28, Flight 1585 from Baltimore, sched. 9:10 PM and are concerned that a wheelchair may again not be available. Please confirm that a wheelchair and attendant will be available. my email is [protected]@aol.com. My home phone number is [protected].

Hello, On Sept. 23, 2023 , I was on flight #2520 from Miami to Chicago. I was pre boarding out of the wheelchair because I can walk just not too far. All of these people started pushing forward. I was afraid I was going to be knocked down. It was a nightmare. I don"t know how 4 rude young people could need preboarding. They were joking and having a good time. I realize people need preboarding for all kind of reasons. But some just don't want to wait or walk. Sometimes people will admit this. I flew two other airlines recently and nothing like this occurred. What a terrible experience. Just needed to tell someone about this. I talked to some lady but she hung up on me. If I was rude I did not mean to be. I was just very emotional . All the workers on the plane were great. Thanks for hearing me.

. ... Penny Towery

I am getting frustrated with your pre-board policy .I am paying top dollar for business select for a1-a15 boarding and yet I am some times waiting for 15 to 25 pre boards.In Nashville last week there at least 6 young people under 25 and others with no obvious disabilities boarding .There were 4 other people in the a1-a15 line complaining as well.When we landed only a couple needed the the help to get off the plane as needed to get on.I am 62 with a bad left knee and bad right hip does this qualify me for preboard?

I took flight number 112 to SJO, connecting from BWI. We were delayed in Houston for 3 hours due to a severe storm during which the airport was under lockdown. When I reached my destination, my luggage was soaking wet, and most contents were damaged.

I had 2 duffle bags, and water seeped through them into the contents. The duffle bag colors ran into my clothes (4 polo shirts, 2 dress shirts, 2 pants, underwear; all new), shoes (2 new pairs), electronics (blood pressure gauge, Garmin navigator), and other personal items. Most items had to be trashed.

Daughter and Grandson had a flight to Denver from Orlando (#2296) departs at 06:10 was moved up from 06:35 - she was there at 03:00 - no-one at counter - showed up at 04:15 to ck their bags - by the time made it thru TSA and to gate was at 05:55

so leaving tomorrow at 05:10 - i called southwest agent claims someone will be there at 04:00 (counter)

problem took took 1hr 40min to get thru TSA and to gate

they will totally miss there flight -

early flights need someone at counter earlier and someone outside that will check bags because they already have boarding passes

my wife flys back and forth 2x a year and has the same problem

if you just have a carry-on bag with boarding pass your good to go

but this needs attention. !

that would help line problems at counter

delbert cook [protected]

I am sitting in the Nashville airport when I should be in the air on my flight back to Tampa. I am A-list and have been for quite a few years. That is going to change.

I was on a 6 PM nonstop on Friday, June 23 but as an A list flyer I can fly stand by and have ALWAYS got on.

I stood by for a 1:25 departure and I know there were seats. I went up to the ticket agent several times as push back was approaching.

I even went over to the guy checking folks on and he knew me and two others were going to be able to get on the flight.

Due to the incredible incompetence of the ticket agent AND her supervisor all three of us missed the push back and boarding. The supervisor was making all kind of excuses but at the end of the day there was TOTAL incompetence by several.

The 6 PM flight is now delayed so I am looking at getting home at a very late hour now.

My wife and I were victims of the December debacle and I thought Southwest was working to improve things. Not so.

You cannot fix incompetence. I could name names and will do that in another correspondence.

For now, no mor Southwest for me.

JB

Southwest is a pretty decent airline, but their wifi service is not the best. I had two connections during my flight and both times I was charged for it. I tried to get my money back, but unfortunately, their support team was not very helpful. The only name I got from the customer service representative I spoke to was Row44, and even they were not able to assist me.

To make matters worse, my internet connection only lasted for about five minutes before it completely stopped working. This was a huge disappointment, as I was hoping to get some work done during my flight.

Overall, I think Southwest needs to improve their wifi service. It's frustrating to pay for something that doesn't work properly, and it's even more frustrating when you can't get any help from customer service. I hope they take this feedback into consideration and make some changes in the future.

Southwest is not the best airline for families with toddlers. The boarding system is quite difficult to navigate with little ones. You have to wait until the A group has boarded before you can get on the plane. Unfortunately, many people in the A group save seats for their friends in the B or C group. This can be frustrating for families who need to sit together.

The flight attendants are not always helpful, and can sometimes be condescending. This can be especially frustrating when you are trying to rush to the bathroom with a child who really needs to go. It would be nice if the airline could be more accommodating to families with young children.

Overall, Southwest is a decent airline for adults traveling alone or with older children. However, if you have toddlers, you may want to consider another airline with a more family-friendly boarding system.

I went on southwest.com to book my flight and I also noticed that there was an option to upgrade for WiFi during my flight. I decided to give it a try during my recent trip, but unfortunately, it was a terrible experience. The connection was very poor and I kept losing it. To make matters worse, I had a connecting flight and when I tried to use the WiFi again, I was charged AGAIN for the same service. I was very disappointed that my airtime didn't transfer over. I tried to find some help on the website, but there was no technical support available. I was left feeling frustrated and disappointed. I have decided that I will not be flying with Southwest again.

Southwest is not the best airline out there. My experience with them was terrible. I had booked a non-stop flight both ways, but they changed it to a connecting flight without any notice. It was a huge inconvenience for me. I also paid for earlybird check-in, but it never happened. They said that the computer dropped it, but they didn't offer any help or solution to the problem. As a result, my family and I were the last to board the plane. It was a frustrating experience.

Another thing that I didn't like about Southwest is their policy of not letting you choose a seat. It's the stupidest thing I've ever seen. I mean, who wants to sit in the middle seat? It's uncomfortable and cramped. I don't understand why they can't let passengers choose their seats. It would make the flying experience much better.

Overall, I wouldn't recommend Southwest to anyone. They are unreliable and unhelpful. If you want a stress-free flying experience, go with another airline.

I've been a loyal Southwest Airlines customer for a while now, but lately, I've been experiencing some issues with their service. Don't get me wrong, their prices are still unbeatable, but the delays have been a real pain in the neck.

The last six times I've flown with them, I've been hit with delays every single time. It's frustrating to have to sit around in the airport for hours on end, waiting for a flight that's supposed to take off at a certain time. And this last time was the icing on the cake. I arrived at the airport 20 minutes before takeoff, only to be told that I would be rebooked to a flight 12 HOURS later than expected because they needed to do "paperwork". Seriously? I understand that things happen, but 12 hours is a long time to wait.

I used to think that Southwest Airlines was the best airline out there, but now I'm not so sure. Sure, their prices are still unbeatable, but the service has gone downhill. It's like they don't care about their customers anymore. It's like they're treating us like we're just bargain bin customers.

I'm not saying that I won't fly with Southwest Airlines again, but I'm definitely going to think twice before booking a flight with them. I hope they can get their act together and start providing the kind of service that they used to. Until then, I'll be looking for other options.

I've been trying to get a refund from Southwest since 12/30/22 due to a flight disruption, but their customer service line has been giving me the runaround. I've tried calling and emailing, but their internal processes seem to be lacking. It's disappointing to see that they don't seem to care about their customers like they used to.

Despite having a lot of points, credits, and being a credit card holder for Southwest, I've decided to take my business elsewhere. My husband and I will be switching to United. If you're looking for a reliable airline with good customer service, I suggest you do the same.

It's frustrating to see a company that used to be so customer-focused lose sight of what's important. I hope Southwest takes a closer look at their internal processes and makes some changes to improve their customer service. Until then, I'll be flying with United.

I had a bit of a frustrating experience with Southwest recently. I had been saving up my points for a while, and finally had 15,000 of them to cash in for a free trip. But when I went to book my flight, I was told that my points had expired because I hadn't traveled within 24 months. I was one day too late, apparently.

I tried to explain that I had traveled within the 24 month period, but they told me that one of my trips didn't count because it was a free trip that I had used points for. Well, of course it was free - that's the whole point of having points! But they refused to reinstate my points, even though it was just a one hour flight to visit my father.

To make matters worse, they told me that I had traveled on February 2nd, but the 24 month period had ended on February 1st. If I had known that they were going to be so strict about the timing, I would have made sure to travel on February 1st instead. It just seems like they make it really hard to use your points sometimes.

Overall, I still like Southwest as an airline - they have good prices and friendly staff. But this experience left a bad taste in my mouth. I wish they would be a bit more flexible with their points policy, especially since I had been a loyal customer for so long.

I had a really bad experience with Southwest Airlines. Unfortunately, there were no seats left on my flight and I had to speak to the flight attendants about it. They were four black ladies and I asked them if they could help me find a better seat before we boarded the plane. I explained that there were people coming from the back and it would be better if we could coordinate the seating arrangements. However, they didn't seem to understand my request and instead of helping me, they started calling me racial slurs. I was shocked and hurt by their behavior.

To make matters worse, they kicked me off the plane before it even landed. They took my luggage and sent it to the next airport without letting me get my belongings. I was stranded without my luggage and had no way to get home because it was the holidays and the tickets were triple the price. It was a horrible experience and I would advise anyone to stay away from this airline. They don't care about their customers and give too much power to their flight attendants.

I hope that Southwest Airlines will take this feedback seriously and work to improve their customer service. It's important to treat everyone with respect and dignity, regardless of their race or ethnicity. I would like to see them take steps to ensure that this kind of behavior doesn't happen again in the future.

Southwest Airlines is a popular airline that many people love to fly with. However, there is a scam going around on Facebook that claims to offer two free seats on Southwest. This is a complete lie and a scam that you should not fall for. The site will lure you in with the promise of free merchandise, but it just continues and continues, and you can't get out. After hours of signing up for all kinds of products for $1.00 or free with only shipping, you will never receive any two free seats on Southwest.

It is important to be aware of these scams and not fall for them. You will end up owing money for months and may even have to close your credit card and bank account. It is unclear if Southwest Airlines is behind this scam, but it is important to get answers from them. As a loyal customer, it is disappointing to see this happening and it makes me hesitant to fly with them until this issue is resolved.

In today's world, it is important to remember that nothing is truly free anymore. Scammers are always looking for ways to take advantage of people, so it is important to be cautious and do your research before giving out any personal information. Always double-check the legitimacy of any offers before signing up for anything.

Overall, I hope that Southwest Airlines will take action against this scam and protect their customers from falling victim to it. It is important to stay vigilant and protect yourself from these types of scams.

I recently had an experience with Southwest Airlines that left me feeling frustrated and disappointed. I was traveling home on my birthday after visiting a friend who was critically ill. When I arrived at Boston Logan airport, I asked if my flights were running on time and was told that they were. However, when I reached my layover, things started to go wrong.

First, I was informed that my connection had been canceled at 8am Eastern time. I was understandably upset and asked the agent how I was supposed to get home. Instead of offering any helpful solutions, the agent started swearing at me. He told me that I would be booked on a flight between Wednesday and Friday of the following week, but more than likely Friday. When I asked him if there were any other airlines that flew out of the airport, he responded with, "I don't bleep have to tell you."

I also asked about renting a car, but the agent gave me the same unhelpful response. Finally, after a lot of back and forth, the agent told me that he was sending me and the rest of the Albuquerque passengers to El Paso and that it was our problem to figure out how to get home from there.

Overall, I was extremely disappointed with the way that Southwest handled this situation. The agent's rude and unhelpful behavior only added to the stress and frustration of an already difficult situation. While I have had positive experiences with Southwest in the past, this experience has left me hesitant to fly with them again in the future.

A friend purchased a ticket confirmation number 38SEFD $415. Southwest sent me a confirmation of payment and receipt. I drove 2 hours to the airport. I got to the airport at 4am because my flight leaves at 5:30am and was told a reservation did not exist yet I have a confirmation and receipt. I was told I needed to purchase the ticket with a card in my name yet I have purchased tickets before for other people. No email or phone call from Southwest that there was an issue with the purchase. This is so unacceptable because I had to be to work 3:30 pm in Tucson, AZ. This situation jeopardized my employment and it was not professional on any levels. My friend called to see if the funds will be returned and the audacity of Southwest to day 3 to 5 business days. Please make it make sense why southwest is withholding funds for a ticket that was rejected? If the funds were available on the card, I could have purchased another ticket but because Southwest withdrew the funds, I couldn’t do anything. Now I’m in a city I’m not familiar with, Having to pay fees for a room and transportation. This is unacceptable and could have been avoided only if Southwest agents reached out and informed of issues instead of letting me drive 2 hrs away for nothing and having to waste money I didn’t have to waste. Now because I didn’t make the flight, my job is in jeopardy and risk of losing my livelihood behind a simple email or phone call. Totally unacceptable. Yet still having to wait 3 to 5 business days for a refund.

4YWBUJ. May 18 flight from Las Vegas to Spokane delayed 3 hours due to bird strike. The delay initially was twenty minutes but several updates later it was finally completed. Return flight as delayed 30 minutes which caused the connection to be missed. However, the flight we were to be connected to was itself delayed but the desk person booked us on a later flight. We were able to go on the flight leaving 2:20 but had to leave at a 10:05 pm fight which was also delayed. Arrived at the destination at midnight.

Fly from Indi to Rochester with connecting flight in Baltimore on 12/23. I flew to Baltimore but then my connecting flight to Rochester was cancelled and changed to 12/25 @ 9:40 pm. Which eventually got cancelled. I rented a car and drove from Baltimore to my destination in Rochester. I had 2 checked bags, 1 personal clothes and items and 1 was Christmas presents and birthday presents for my granddaughter I did not recover my luggage until 1/7/23 when it finally made it to my residence. Now I have to mail the gifts. 12/26 I was scheduled to fly back to Indianapolis from Rochester, NY when that flight also got cancelled with no offer of reschedule until 1/1/23. My commitments did not allow for this so I then again had to rent a car and drive from Rochester to Indianapolis.