Flight # 487 out of austin to houston was delayed over and over. Everyone asked if we would make our connecting flights before we left. They promised 3 different times that everyone would make their connecting flights. Mostly everyone missed their flights. We could not take a later flight...
We flew southwest airlines to baltimore at the end of january, 2019 with the intention of it being a round trip flight. Return flight was cancelled three times. They did not offer to place us on another airline, provide us with a hotel for the night, etc., but only claimed that...
Referring to Steve Peterson's comments, we confirm everything he said. In addition,
we would like to say that since Southwest came into business, we always heard wonderful things of people's experiences. This is why saying this is such a shock to us. We feel that the passengers were totally...
My email is [email protected] I paid a lot of money for my one way ticket to get back in time for an event. The day if I receive a message it's delayed taking off. Ok. Then I get to the airport and it's delayed another time. Unacceptable. I want to be recompinsated for...
On February 15, 2019, We had 32 passengers in our group fly on your flight number 1999 from Punta Cana to Midway, Chicago.
The flight attendants were extremely rude and unprofessional in bullying all passengers on flight 1999.
On several occasions, the flight attendants rudely argued with...
On February 15, 2019, we had 32 passengers fly on your flight number 1999 from Punta Cana to Midway, Chicago. The flight attendants were extremely rude and unprofessional in bullying passengers on flight 1999. On several occasions, the flight attendants rudely argued with several...
On feb 5th 2019 flight # 253 was delayed for 2 hours due to plane problem coming from baltimore to west palm. I did not receive a text and did not know about the 2 hour delay until my wife and I were already at the airport for 2 hours. My wife and I were scheduled to be picked up at isp...
Wow--SWA has certainly stopped caring about customer service.
First, the worst customer call experience of my was with an agent, Bronzie, who was so flippant and unhelpful--it makes me question how SWA can achieve such high NPS scores.
A flight was cancelled due to weather, I need a refund...
We departed Sunday afternoon, January 6, 2019, from SFO to DIA on Flight #4243. The flight was slightly delayed due to an extremely full plane and inclement weather. The issue was the way baggage was handled due to these two situations. Some of our luggage was transported on another...
El día 2 de enero se supone que saldríamos a las 7 am desde long islan para west Pam beach lo cual no su cedió, abordamos todo hiba bien cuando nos avisaron que el avión tenía que volver a la plataforma, porque no teníamos suficiente gasolina, lo cual demoró 1y 45 minutos dentro del avión y sin...
Hello,
After messaging with a customer service rep. named 'Adrienne' I have received numerous harassing messages including personal attacks etc. not only on my personal page but on my Business profile.
This is unacceptable and could hurt my business ratings. This was what I thought? was a...
Late night Southwest Airlines flight 2343 from Chicago to Louisville, KY on Thursday, October 25th, 2018 was delayed over 2 hours due to either or both mechanical or flight crew issues. We did not get to Louisville until after 1am which made a very short night and a rough-day on Friday.
Just...
Taking flight 614 from San Antonio to Dallas then connect to flight 2143 to Omaha. Purchased early bird option for wife since not an A list member. Flight from San Antonio delayed due to maintainence for 1.5 hr. Barely made connecting flight therefore the early bird purchase was a waste...
November 7, 2018
Southwest Public Relations
To whom it may concern,
My Name is Rebecca Lancaster and my SW Rapid Rewards number is: 20437309701
I am a frequent traveler who usually travels on Southwest. On Sunday, November 4th my flight, #53 from Houston to San Diego, was canceled last...
18 October 2018
Southwest Airlines
P.O. box 36647-1CR
Dallas, TX
75235
Dear Customer Relations,
On Sunday, 8/12/18 we missed our flight #6083 (Conf. UY07JP) from Boston to Kansas City. Provincetown was fogged in that morning so at 9:00 a.m. that morning Cape Air gave us a cab from...
My flight was cancelled and i called the number as instructed and was told by the customer service lady to just come to the airport as scheduled and that i would be placed on another flight also that i would recieve other updates as to what flight number and time i nwver recieved any of...
On August 21 2018 I was leaving Las Vegas McCarran Airport my flight was scheduled to leave at 0800. Around 0700 I went to take my luggage to the ticket counter. I went to the handicap area of the Ticket Counter so I didn't have to stand in the main line. I have a major injury on my left...
I was flying from Providence RI to Orlando 9/21/2018. I decided to pay the $40 to upgrade my flight. The agent charged me for a complete new ticket. The agent realized what they had done and refunded it to my debit card. The problem is that was all the money I had to eat for the week and I...
on 9/1 we took a family vacation first one with our grandson who is 7 months old we flew from ft Lauderdale to lax with a stop at dallas, flight 3845 we checked in the stroller when we arrived to Los Angeles it was completely destroyed, wheels were crushed the foam from the seat wa...
I have been a customer of Southwest Airlines for many years. During that time I have always admired and been appreciative of the customer service extended to me in every aspect of their operation. It has been exceptional. Their representatives have clearly demonstrated their commitment to...
