SUBMIT A COMPLAINT

Singapore Airlines Customer Care Service

2
Complaints396
Pending0
Resolved6

Singapore Airlines Ltd

Airline House, 25 Airline Road
Singapore
Singapore - 819829

Customer Support Phone Numbers

1800 742 3333(United States) 1 6
131 011(Australia) 12 13
800 808 909(New Zealand) 1 3
+65 62 238 888(Singapore) 12 32
+1 800 663 3046(Canada) 1 2
+44 844 800 2380(United Kingdom) 0 5
+353 16 710 722(Ireland) 0 1
+43 15 134 655(Austria) 0 1
+31 205 488 888(Belgium) 0 1
+45 33 143 456(Denmark) 0 0
+33 821 230 380(France) 1 5
+49 697 195 200(Germany) 1 1
+39 647 855 360(Italy) 2 0
+31 205 488 888(Netherlands) 0 1
+45 33 143 456(Norway) 0 0
+7 495 775 3087(Russia) 0 0
+34 934 873 908(Spain) 0 0
+45 33 143 456(Sweden) 0 0
+41 442 186 161(Switzerland) 2 0
+90 212 463 1800(Turkey) 0 1
+86 106 505 2233(China) 0 0
+852 25 202 233(Hong Kong) 1 0
+91 124 431 0999(India) 3 2
+81 332 133 431(Japan) 0 0
+63 27 568 888(Philippines) 1 2
+27 216 740 601(South Africa) 0 0
+82 27 551 226(South Korea) 0 0
+66 23 536 000(Thailand) 0 0
+971 43 166 888(UAE) 0 0
+65 64 900 596(Singapore) 1 1
The United States
222 N. Sepulveda Blvd. Ste 1600, El Segundo, CA 90245, USA

The United Kingdom
Chiswick Park, Building 11, 566 Chiswick High Road, London, W4 5YS

New Zealand
PO Box 4290, Auckland CBD, Auckland

Denmark
Grønnegade 3, 1st Floor, 1107 Copenhagen K, Denmark

China
Unit 4303, 43rd Floor, Beijing Yin Tai Center Tower C, № 2 Jian Guo Men Wai Avenue, Beijing 100022, China

Hong Kong
17th Floor United Centre, 95 Queensway, Admiralty, Hong Kong

India
Unit № 514 A & B, Time Tower, M.G Road, Gurgaon 122 002, Haryana, India

Japan
1021 Yurakucho Building, 1-10-1 Yurakucho Chiyoda-ku, Tokyo 100-0006 Japan

Philippines
33/F LKG Tower, 6801 Ayala Avenue, Makati City 1226

South Africa
3rd Floor, Sanclare Building, 21 Dreyer Street, Claremont, Cape Town

South Korea
16F, OCI Bldg, 94 Sogong-ro, Jung-gu, Seoul, Korea, 04532

Thailand
31st Floor, Sathorn Square Office Tower, 98 North Sathorn Road, Silom, Bangrak, Bangkok 10500, Thailand
Plus

Singapore Airlines Complaints & Reviews

Singapore Airlines / airlines

Vi
Jun 09, 2019

I would like to report my unplesent experiance with SQ 5455 from CJB to Singapore on 9th Jun 2019. The flight is delayed more than 1.5 hrs and not treated the passengers properly in the airport. Flight delayed information not send by E mail or sms by SQ services It be understandable that...

Singapore Airlines / customer service & facility

Wi
Jun 06, 2019

Dear Sir, This letter is in reference to flight number SQ981 departing Bangkok to Singapore at 9.10pm (Bangkok timing) on 4 June 2019. We are writing in regards to the very distasteful experiences we had with Singapore Airlines. As Singaporeans, we were proud that Singapore Airlines had...

Singapore Airlines / my flight

Ha
Jun 01, 2019

My husband, Mark Fagenblat, has been a Krisflyer member for many years and we fly Singapore airlines every year when we travel. We always pay extra for exit row seats. The Krisflyer number is 8793867953. As we disembarked from our flight from London to Singapore, we asked if we could have some...

Singapore Airlines / sq7395 noise night (freight) flight 03:00 am local time waking up everyone

Vi
May 30, 2019

Unlike apartment buildings in Singapore, houses in the village where I live (https://www.google.com/maps/@52.2563084, 5.2219226, 17z) usually are not well noise-insulated as there was no need for that when they were built 70 to 100 years ago. As a rule, there are no night flights on...

Singapore Airlines / changed seats without notice, no audio or tv for over 3hrs on 1st flight and no audio for 15hr flight (2nd flight) from singapore to paris

Ga
May 29, 2019

Gary mcfadden booking reference= oxvt45 flight no = sq 266 seat no 53c flight delayed no audio for over 3hrs after complaining eventually got moved to another seat gary mcfadden booking reference=oxvt45 flight no=sq 334 seat no 41c due to 1st flight being delayed, i ran to my connecting...

Singapore Airlines / bad attitude with zero follow-up

Wi
May 29, 2019

Complaint Letter to Scoot Hi, I'm writing this to show displeasure in the flight arrangement by Scoot. Place of travel: Osaka, Japan Original Period of travel: 27th Apr - 12th May 2019 Return flight: TR701 12th May; Osaka 16:00 —> 12th May; SG 21:25 Revised by Scoot: 27th Apr - 14th...

Singapore Airlines / change of seat on flight without notice or refund

Lu
May 26, 2019

Booking Reference RPFBX4 Passenger Susan Parker Flying from Heathrow 4th May 2019 to Singapore, Singapore to Bali Flying from Bali 19th May 2019 to Singapore to Heathrow Flight Number SQ938 from Singapore to Bali The seat was changed without prior notice and no refund has been...

Singapore Airlines / ticketing

Si
May 25, 2019

Booking: WVN9NI I made this booking months ago. when I did I was told i could change the date by paying a fee of 100 dollars. I now need to do so. Howver, despite a lengthy back and forth with several people in your KL office an then, in frustration, several telephone conversations with...

Singapore Airlines / assistance was not provided

Ak
May 23, 2019

My parents (senior citizens) were traveling from Ind to Aus on 20.05.19 and assistance was arranged when the tickets were issued. But when requested for assistance at the airport, the airport authorities denied giving assistance and advised that we haven't booked for the same. More over...

Singapore Airlines / sq customer service at guanzhou baiyun intl terminal 2 sucks!

Ta
May 23, 2019

My flight back to Singapore from Guangzhou was supposed to be on 21/05/19 via SQ851. I was at the SQ check-in counter at 1235PM. There was also another female passenger in front of me at the same counter who had just completed her check-in & was leaving the counter. Of the entire row of...

Singapore Airlines / about customer of singapore airlines

Na
May 16, 2019

On 15th of may 2019 I was travelling from Singapore to Melbourne SQ207 . My seat was 44j . In front of me there was 2 Bangladeshi traveller. They don't know English so I'm from Bangladesh too. I was trying to help them... I think the cabin crew knows how hard it was for themwhen theydidn't...

Singapore Airlines / misinformed and unable to rectify the problem caused.

Ma
May 13, 2019

Dear Customer Service, On the 23rd April 2019 I phoned your ticketing/reservation enquiries on 13 10 11, at approximately 19.00 hours. I was enquiring about my flight SQ0224 and SQ0223 booked with yourselves through BestJet.com agents, as advised by PILOT PARTNERS CHARTERED ACCOUNTANTS. I wa...

Singapore Airlines / my seating

Da
May 11, 2019

Hi We were on Flight SQ222 to Singapore on Thusday 9th May and we had peviously booked 33h and 33k in Premium Economy Class and we we allocated these a long time ago. When we checked in were given 33d and 33e seats in the middle of the plane and these were not what we had paid for. This also...

Singapore Airlines / luggage missing

We
May 03, 2019

I flied from HCMC to Surabaya on Apr 20 via Singapore. but my luggage was not arrived with the flight. I have to buy cloth in Surabaya. ticket No. 6182427975212 flight details: sq177 HCMC to Singapore MI 226 from Singapore to Surabaya I would like to know how u will compensate. my contact...

Singapore Airlines / onboard service

Sa
May 01, 2019

My mother, Irene Samson Cardin who is 62 years old took SQ422 Sin-Bom sector on 1st May, seated at 41J was missed out during breakfast service and mind you she was wide awake. Whereas the male passengers to her left and right (younger than her) were served meal. The crew with meal cart...

Singapore Airlines / baggage damage

Ma
Apr 27, 2019

My case was damaged on two corners on my flight from Milan Malpensa to Singapore which arrived this morning. My case had a cloth cover so I did not notice the damage at the airport. I attach photos of the damage and my boarding pass. The case is relatively new and cost approximately 250...

Singapore Airlines / in flight food service

De
Apr 27, 2019

Hi, My wife & myself travelled on SQ609 from Seoul to Singapore on 26th Apr 2019. We were seated on 70B & 70C. We are surprised to know that by the time the stewardess served us we were told there is no more chicken meal & only beef meal is available. We told them we don't take beef but...

Singapore Airlines / scalded by hot coffee on board sq 106 on 24 april 2019

Ev
Apr 25, 2019

Hi, I would like to make a complaint on my trip to Kl from singapore on 24 April 2019 onboard SQ106. I had an horrible experience for the first time after flying with SQ for a Long time. During drink service, I asked for hot coffee and water. My tray table was slightly slunted and...

Singapore Airlines / redemption of air tickets

Ma
Apr 17, 2019

It was a very unpleasant experience with the Singapore Airline - Krisflyer program which handling my redemption of my air-tickets by using mileage on 27/3/19. My payment of the airport taxes and fuel fee was unable to go through during the booking resulted the tickets were pending for...

Singapore Airlines / failure to notify of booking cancellation by bestjet

Ky
Apr 15, 2019

Craig and Kylie Solberg Flights SQ232 Syd - Sin, SQ452 Sin - Mle, 22 March 2019 1215 Flights SQ451 Mle - Sin, SQ288 Sin - Syd, 9 April 2019 2325 My husband and I booked tickets for 1215 22 March 2019 on SQ232 Sydney to Singapore, and SQ451 Singapore to Male via Bestjet last November, who a...

Singapore Airlines / cabin crew service

Ve
Apr 09, 2019

Dear PIC, I'm a passenger 8795682537 krissflyer member (ex PPS member) When I travel from Seoul to Singapore on 21/3/19 by SQ 609 time 04:05pm, seat no 70C, 70B, 69B and C is my family members I'm very disappointed with the service by your crew member, when they started to distribute the...

Singapore Airlines / change of aircraft, now 11 hours delay in singapore airport

Wo
Mar 29, 2019

Booked 2 premium economy plus extra legroom 6 months ago now get a email stating change of aircraft so we have been moved from premium economy with extra legroom to economy but we will receive a refund for the extra legroom that we paid for but not for the extra money we paid for premium...

Singapore Airlines / mishandling of fragile item

Ju
Mar 25, 2019

SQ5089 CEB-SIN March 13, 2019 1500hrs SQ0255 SIN-BNE March 14, 2019 0045hrs When we checked-in our parcel at Cebu airport, we have notified the desk that the package was a vase and reminded them to put more fragile stickers. We weren't asked to sign any waiver in case of property damage and they...

Singapore Airlines / rescheduling

Hi
Mar 25, 2019

I am traveling with my family Himanshu DAWAR Manpreet DAWAR Rajveer Singh DAWAR Dhruvika DAWAR 16th May 2019 Delhi -singapore 16th May 2019 Singapore-phuket 24th May 2019 Phuket-singapore 24th May 2019 Singapore-delhi I am a very loyal customer with Singapore airlines and I have...

Singapore Airlines / mishandling of fragile parcel

Ju
Mar 21, 2019

SQ5089 CEB-SIN March 13, 2019 1500hrs SQ0255 SIN-BNE March 14, 2019 0045hrs When we checked-in our parcel at Cebu airport, we have notified the desk that the package was a vase and reminded them to put more fragile stickers. We weren't asked to sign any waiver in case of property damage and they...

Singapore Airlines / disruption to air travel, delayed luggage, damaged and missing items from luggage.

Li
Mar 20, 2019

Arrived in Queenstown NZ on 30/1/2019. Luggage was left in Brisbane. Received it 2 days later. Departing Queenstown on 8th March 2019 Flight delayed as diverted to Christchurch. Eventually boarded flight SQ 6385 for Melbourne only to be informed just before take off that we would have to...

Singapore Airlines / stewardess's response to a problem

Ga
Feb 27, 2019

I was on a flight in October 2018 from Mumbai to Singapore and than on to Los Angeles. On the way over no problem what so ever, I had paid an extra 1300 dollars for exra leg room and requested an aisle seat. On the return, I boarded the plane and took my aisle seat, there were two seat...

Singapore Airlines / poor disclosure and terrible service

Ba
Feb 25, 2019

We booked a flight to SIN on Singapore Airlines (SA) in economy class from LAX for 11/2018. A few days before we departed, we received an email from them encouraging us to bid on an upgrade to economy plus. Even indicated what was a "low" bid with less chance of getting the upgrade, so we...

Singapore Airlines / complaint

De
Feb 21, 2019

As you can see from the confirmation numbers bellow this has to do with two tickets I booked singapore airlines to go to sydney with my daughter who will be going to the university of sydney I could have booked any other airline but we decided to take singapore air for the stopover After I booked...

Singapore Airlines / drunken passengers

Ca
Feb 20, 2019

Just travelled to Sydney from Singapore this morning (21/2/19) on flight SQ221. We travelled Premium Economy and were in seats 34H and 34K. Unfortunately we had two passengers sitting behind that really shouldn't have been allowed on the flight as they were fairly drunk on arrival and...

Singapore Airlines / inflight condition

Ja
Feb 16, 2019

Dear Sirs, I took a SQ flight from Singapore to Taiwan on 13 February (SQ 878) 2019. This is one of the worst flight I have ever experience with Singapore Airline. The flight was running full & to my dismay, 2 of the lavatories located at the back of the aircraft were unavailable due to...

Singapore Airlines / Late flight injury

Sh
Feb 15, 2019

We sent a complaint 7 months ago with no response Our flight was late in from Phuket to Singapore, so one of your beautiful staff rushed us to our connecting flight to Brisbane, we had to run for at least 20 minutes, in the process of this adventure my husband fractured his foot by tripping...

Singapore Airlines / not letting me board the flight

00
Feb 02, 2019

Hi, I want to lodge a complaint against Singapore airline. I booked a return flight from Melbourne to Delhi. While coming back home to Melbourne, Domestic flight from Amritsar to Delhi managed by Air India got delayed by 40 min. and I reached the Delhi International Airport 1 hr before...

Singapore Airlines / supervisor name gant

Ed
Jan 29, 2019

I was asking for a full refund as currently my family is undergo bad relationship and may lead to divorce. Gant claimed he was supervisor but his tone was not harsh and keep insist I produce legal letter. I told him if counsellor letter his tone again was harsh. N keep asking me when can I...

Singapore Airlines / meal service on board

De
Jan 26, 2019

Morning, I'm writing this complaint about the return flight from Singapore to Perth that happened to me and my partner on the 16th December 2018. Anything was ok on boarding the plane. I notice the the flight stewart was going around putting sticker on the head rest on seat that had special...

Singapore Airlines / meal and samsonite luggage damaged

Me
Jan 20, 2019

Dear Sir/Mdm, I would like to get an answer for my compliant on 3 Nov 2018 when I traveled to Sydney with my husband. The meal he took on the plane caused him to come down with vomiting and fever for 2 days. Til now, we have not got a reply from the airlines. In late November, we traveled...

Singapore Airlines / delayed luggage

Vi
Jan 11, 2019

I am writing to you regarding the flight SQ235. The flight was schedulded to depart from Singapore Changi to Brisbane 9pm on the 8.1.2019. However, after my arrival at Brisbane airport, my luggage was missing and I had to wait for it for more than 24 hours to be delivered. I undertsand that...

Singapore Airlines / damaged baggage/souvenir

Ro
Jan 10, 2019

Hey, this is Roilo Den, im complaining about my baggage/Souvenir item (Titanic Replica/Wooden Model) which in the box with fragile all over the box. It cost around 399$, (ebay price as I dont have the receipt) it is handcrafted, and been with me few years ago. It has sentimental value for...

Singapore Airlines / complaints process and services - ref: acc, aust. fair trade, australia, comm bank australia

Cp
Jan 08, 2019

URGENT COMPLAINT _ ATTENTION management . URGENTLY need to know why Singapore Airlines are trying to charge me MORE than I originally paid for my flights to rebook my flight lost to the the Bestjet financial collapse . I have reported the matter to all of the above listed agencies in...

Singapore Airlines / booked flight not received

Ch
Jan 08, 2019

I purchased seven flights with Singapore Airlines, with some flights transferred to code share with other airlines by SA. Within these bookings I was unable to board one of the flights due to the booking not being recognised, though I had ticket confirmation from SA. The flight was departing NZ...