As a Business Class passenger I had to wait for approximately 45 minutes to Check-in. The actual Check-in probably took 5 minutes unfortunately it was the waiting which was tiresome.
My husband & I arrived at the Check-in area as it was opening, & we were the 5th in line. Firstly we had to...
We booked a flight from bkk-KUL-DPS with 3 passengers, me, my husband and my 5 year old daughter.
We checked in online but we're late for baggage check-in on 11 April KUL-DPS 9pm flight. Your ground staff said we could board the plane but without the checked in luggage because we arrived...
Case#2019040237005336
Extremely disappointed with the service by MAS, imposing charge without looking at the client's situation. I truly question the customer service and service mindset of MAS.
MAS should really emulate the service level of the other top notch airlines in providing the best customer experience. I'm paying the RM150 under protest.
29/3/19 Flight MH130
6 Hours into a 10.5 Hour flight my Partner noticed there was no toilet tissue in the on board lavatory close to our seat. We checked other on board and none had any tissue. We asked cabin crew about this and they said they had run out of stock for economy cla...
To whom It May Concern,
Booking Reference No: U3NN22
Remarks on Property Irregularity Report: MH555391 (Pudong International Airport)
Baggage Tag number: MH555391
Colour, Type, Description: Black 29 inch Hush Puppies Suitcase
I travelled on flight MH608 from Singapore to Kuala Lumpur on...
The cabin lugging for me n my friend was 7 kilos respectively but we were carrying additional camera bag and laptop bag as we carry those stuff everytime we travel... the crew started to weight that as well in cabin weight and forced us to pay for extra 7 kilos of camera bag and laptop bag...
Miss Gemma Peake & Mr Samuel Read
Flat 2 princess court
Wickford
Essex
SS11 8LS
[email protected]
07816535416
02/03/2019
Malaysia Airlines Head Office
Malaysia Airlines
Ground Floor, Admin Building 1A
MAS Complex A
Sultan Abdul Aziz Shah Airport
47200 Subang
Selangor Darul...
I shomel mahmud a customer of your airlines. I was traveling from japan to bangladesh through your reputed airlines on travel dates jan 25, 2019 - jan 25, 2019 itinerary #
7405297811008 confirmation mydu2k (malaysia airlines) ticket #2323004320005 (shomel mahmud) booking id mydu2k. but...
I have a booking under WSOCHA. I've received Malaysia Airline notification of change of seats.
Contacted customer service and got to know the reassigned seats were 5 to premium seats and another 2 is normal seats.
Tried to inquire to amend the 02 normal seats to be together with the other...
I am suresh prabhu jeevanandam travelling with my wife kalpana suresh prabhu from dps to lgk on 13/02/19. While boarding mh0714 when we were in the business class queue the boarding gate staff ms. Prima at economy boarding counter came and asked me if I am travelling on business class and...
The airline service is really getting on my nerve.. 1st flight taking mh642 on 5th feb 2019 from sg to kuching they spoilt my luggage end up I got to wait for an replacement wasting my precious time.. Now taking flight mh2505 on 9th feb from kuching to kl and then transfer flight mh627 to...
On 25th jan 2019 my family had to travel to kuala lumpur mh 105 which was supposed to depart at 12 noon. As soon as we reached the check in counter we handed over all our relevant documents (e-visa and passport) to the staff. One of your staff member named mahesh refused to issue our...
I, my daughter and my husband were returning to home Sydney after a vacation in KL.
We told the officials who was at the checking to give us seats together because of the toddler. And he said he would and we checked with him repeatedly he said he did as we requested., but to find out that...
Hi,
We flew with Malaysia Airline for the very first time ever to Kuala Lumpur on 13th of December from Melbourne Airport. Our flight MH148 departed at 3:10 pm and I was flying with my wife to celebrate our 10th Anniversary. When I requested to the ground staff at the counter that we are...
On 15th December 2018, my wife and myself took MH 705 from Manila to KL, connecting to MH 123 KL to Sydney. As we knew that we had excess baggage, we purchased 45 kg excess baggage in advance. This gave us a total available 125 kgs of baggage allowance between the two of us. At Manila...
Date: 7th December 2018.
Fact: I was late for the transit flight from KL - Peneng.
Reason: First time in KL airport, directions were incredibly unclear. I had to ask a number of people before even finding the way to the right gate. But there was an Immigration in front of the gate?
I'm...
I started from Quala lumpur to Bombay on 4 Dec 2018, After reaching home i noticed that some of my items from the luggage was missing, Then i realised that some one must have stolen the items from the luggage and they are such a proffessional thieves that nobody can notice this without...
I had booked a ticket that wasn't intended to have the names muddled up due to computer glitch. My surname became my wife's on the ticket and her surname became her first name. Upon checked with the Malaysian Airlines, I was told to send the copy of my wife ID to...
This is in regards to my lost Check-in baggage on flight MH0181 (Chennai to Kualalumpur) on 3rd Nov during HONEYMOON Trip!!
I am writing this with extreme frustration on the negligence in Management of Check-in Baggages and the way Malaysian airlines had dealt with my complaint on the lost...
In Regards to Reference MH70/02 Nov-Courtesy Report/17 Nov emailed to your KL Malaysia office on 17 Nov 2018. (I note now that I see - that ref the report flight date was was the flight we were on from KL to Narita)
Date of Incident: The flight the iPad actually went missing on was when...
We had a flight at 12.40am . We were boarded at 11.10 but the flight did not take off till 4.30 yet... and the staff has no answer for us nor a responsible person to represent are Malaysian airline was available..to answer our questions... no response for all connecting flights and people...
I landed in Kuala Lumpur at 20:40 after flying from Phuket on 16th April 2018. When I arrived in order to get my connecting flight to Heathrow at 23:15 (flight number MH0002), I was told I was unable to get on the flight as it had been over booked. I had booked this flight months in...
RE Flight no: MH138
upon arriving at Adelaide airport for our departing flight home at 11:05 on 16/11/2018 to London Heathrow via Kuala Lumpa we were told that flight had already left at 09:30.
I had not been notified of the change in flight time, had all the itinerary stating 11:05 time and...
Dear Sir/Mdm,
FLIGHT MH 387 DEPARTING SHANGHAI PUDONG TO KUALA LUMPUR ON 2 NOVEMBER 2018 @ 2.20AM
- UNACCEPTABLE SERVICES PROVIDED BY MAS
Dual Blessing Bhd is a Non-Profit Organization established with four main objectives especially for People with Disabilities (PWD):-
1. Training and...
I'm here to complain Mas had omitted our flight! We realised it when we fail to check in at Taiyuan airport and the airport crew told us there is no reservation for 2 of us. The worst is they don't even have MAS counter at Taoyuan. China airline refuse to help us.
Booking number WYZS93...
My friend just landed today in Hanoi via MH752 at 1.30pm instead of 12 noon. Only one announcement was made upon boarding the plane at KLIA that there will be a delay of 10 to 15 minutes (no probable reason given) but this flight ended up late by one and a half hour.
To top it off, this late...
FLIGHT MH 377 - MALAYSIA AIRLINES THU 11 OCTOBER 2018
---------------------------------------------------------------------
DEPARTURE: GUANGZHOU, CN (BAIYUN INTL), TERMINAL 1 11 OCT 14:35
ARRIVAL: KUALA LUMPUR, MY (KUALA LUMPUR
The abovesaid crew had carelessly spilled apple juice on me...
25/10/2018 MH0038 KUL-ICN
Terribly insulted by your lead stewardess Phuah Soh Kin staff no. 210331 upon entering the flight at 1:45pm. With passengers coming I thought it might help by telling my seat number instead of showing my boarding pass. Anyway I did show her and she insulted me by...
Where on earth you people are?? Isnt it surreal? I have been trying to contact your Indian offices, but all invain.All the.contact number shared on the ticket and website are not contactable. Tried calling at your helpline no., that also says that working hours are 0800 hrs to 1700 hr...
My problems is first name & last name in wrong sequences.
Call the Customer services they are requesting me provide the passenger passport copy and the booking reference: M33JKR through email. They will double checked and reply me.
After a day i receive the replied with a information as Ma...
Masalah/Problem
Penerbangan saya (MH2542) pada 22 Oktober 2018 sepatutnya berlepas pada 8.00 pagi. Tetapi penerbangan tersebut DIBATALKAN di saat akhir tanpa pengetahuan saya sama ada lisan atau bertulis.
Kesan dari PEMBATALAN ini menyebabkan urusan kerja saya terjejas dan terpaksa...
We bought return tickets for our son See Kingsley Chang on 25/01/2018, MH 004 to London in Sep 2 and MH 001 back KL Oct 19, booking ref: VHVZEZ(See photo attached), specially paid for seat 27A for two ways. On Sep 2, we flew with our younger son, after boarding we noticed that the seat had...
I am Karunakalage Tharaka Dileepa Sarathchandra bought the Malaysian airline air ticket with booking reference number: HBBLEZ.
When I booked in the ticket, I selected the Hindu meal NON VEGETARIAN option on the website.
The flight attendant (air hostesses) name is Amelia Abdullah. When the...
SAYA CHIA SOOK PENG, IC NO: 900220-42-5000, Booking Ref: MRJ2U8, Ticket Number : 232 2453434283 ( Kuala Lumpur to Seoul & Seoul to Kuala Lumpur -)Ingin membuatkan complaint tentang sesiapa yang Cancel my flight on 14/10/2018 tanpa notice. Bolehkan dibatalkan sebarang notice dari...
I traveled on the trip CMB to KUL flight MH178 Business Class on 16 October 2018 (Passengers: Dr. Tarek Kotb- United Nations Passport holder and wife Belkies Abouomar- seats 3A&3C). Our final destination was Yogyakarta. I received the worst check in service ever. Staff and supervisor...
I purchased return flights for my husband to go to Borneo for a month. (Helping at Living Water's Village(Mission)). There was only an hour between the flight MH3 landing at Kuala Lumpur and the flight to Kuching departing.
MH3 Depart London Heathrow Arrive Kuala Lumpur
4th October 2018...
Dear Sirs,
I travelled on MH2574 KUL-MYY on 5/10 and was seated on 5D, a seat which I had frequently taken in the past.
On settling down, I politely requested from the stewardess for an English newspaper. I could see only 2 passengers in business
class and thought borrowing the paper...
I was waiting at Gate A5 to board a flight to KL from kota kinabalu at KK airport flight mH 2607 at 4.15 pm on 18/8/18 when i was approached by your staff name Travis who asked me to re pack frozen lobsters that i was carrying in my canvas tote bag which was a bit wet due to heavy rain...
My name is Ashesh Thapa. I bought a ticket for me, my wife and my daughter.
I am very much disappointed with the service that i and my family experienced during my entire flight with Malaysian airlines from Sydney to Kathmandu and from Kathmandu to Sydney.
Firstly, This was my first time...
I have booked flight ticket from Malaysia airline through agent before 4 months, and till then they change 3 times their timing fro flights however two times they were happy to change flight date without cost but when its comes to third time the refuse to change flight date. i spoke with...
