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Malaysia Airlines Customer Care Service


Malaysia Airlines Berhad

Ground Floor, Admin Building 1A, MAS Complex A. Sultan Abdul Aziz Shah Airport
Malaysia - 47200

Customer Support Phone Numbers

1300 883 000(Malaysia) 96 82
1800 552 9264(United States) 2 4
1877 509 4646(Canada) 1 1
132 627(Australia) 10 6
1800 102 7778(India) 8 2
+60 378 433 000(Malaysia) 5 14
+44 330 365 0080(United Kingdom) 4 3
+35 315 621 192(Ireland) 0 0
+64 800 777 747(New Zealand) 0 1
+43 158 536 3020(Austria) 0 0
+32 27 120 550(Belgium) 0 0
+33 155 698 156(France) 0 0
+49 693 8079 1399(Germany) 1 1
+39 243 458 374(Italy) 0 0
+31 202 035 493(Netherlands) 0 0
+7 495 641 5121(Russia) 0 0
+34 918 368 518(Spain) 0 0
+46 855 569 166(Sweden, Norway & Denmark) 0 0
+41 442 869 950(Switzerland) 0 0
+86 400 601 5331(China) 0 1
+81 344 774 938(Japan) 0 0
+63 22 313 955(Philippines) 0 2
+966 26 670 011(Saudi Arabia) 1 0
+65 67 231 009(Singapore) 1 1
+82 234 834 849(South Korea) 0 1
+94 112 344 322(Sri Lanka) 0 0
+66 27 873 513(Thailand) 0 0
+84 444 583 372(Vietnam) 0 0
United States
  • 16250 Ventura Boulevard, Suite 115, Encino, CA 91436
  • 147W 35th St. Suite 1505, New York, NY 10001
  • 1111 E. Touhy Avenue, Suite 232, Des Plaines, IL 60018
  • 3033 Chimney Rock, Suite 206 Houston, TX 77056
5160, Explorer Drive Unit 31, Mississauga, Ontario Canada L4W 4T7

United Kingdom
Room 2529 Mezzanine Balcony Terminal 4 London Heathrow Airport Middlesex, TW6 3XZ, United Kingdom

149 Francis Street, Dublin 8, Ireland

Untere Donaustrasse 11/3rd Floor, 1020 Vienna, Austria

Park Hill, J.E. Mommaertslaan 18b (3rd Floor) 1831 Diegem, Belgium

Kaiserstrasse 77 60329 Frankfurt/Main Germany

Piazza Repubblica 32 20124 Milan, Italy

Capellalaan 121, 2132 JM Hoofddorp, The Netherlands

Pyatnitskaya, 71/5 Building 2, 5th Floor, Moscow 115054, Russia

Eloy Gonzalo 27, 3rd floor Offices IV and V 28010 Madrid

Riddargatan 17 114 57 Stockholm, Sweden

  • Level 2, Terminal 3, Capital International Airport, Chaoyang District, Beijing, China
  • W203, Pullman Hotel, Guangzhou International Airport, Guangzhou, P. R. China
  • International Departure Hall A015, Xiamen Gaoqi International Airport, Xiamen 361009, P.R.China
  • Unit № 9/2 Opp Indian Express Building, Queens Road, Bangalore, 560001, India
  • Room 2, 2nd Floor, Anna International Terminal, Meenambakkam, 600027 Chennai, Tamil Nadu, India
  • № 3-5-874/A Ground Floor, Vipanchi Estate Hyderaguda, Telagana, Hyderabad, 500029, India
  • B-505, Citi Point, J B Nagar, Andheri-Kurla Road, Andheri (E), Mumbai, 400 059, India
  • 2nd Floor, Tower C, Cyber Greens Dlf Ph-3, Gurgaon, 122002, India
GF SGVII, 6758 Ayala Avenue, Makati City

Saudi Arabia
Town Office Jamjoon Commercial Centre Ground Floor Entrance Gate № 10 Palastine Street, P.O.Box 52118 Jeddah 21563

№ 026 - 048 2nd Floor (Departure Level), PTB 2 Singapore 819643

South Korea
14th Floor, Donghwa Bldg., 106, Seosomun-ro, Jung-gu, Seoul, Korea

Sri Lanka
30/1, Sir Razik Fareed Mawatha, Colombo 1, Sri Lanka

18th floor, 2 Sukhumvit Road, Klongtoey, Bangkok 10110

  • 2nd Floor, Commercial and Tourist Service Centre № 1, Ba Trieu Street, Hanoi, Vietnam
  • 37 Ton Duc Thang, D1, Ho Chi Minh City, Saigon Trade Center Building 15 Floor – Unit 1503

Malaysia Airlines Complaints & Reviews

Malaysia Airlines / Delayed luggage with missing lock and contents ransacked

Jasmine Yeo on Mar 22, 2019

To whom It May Concern, Booking Reference No: U3NN22 Remarks on Property Irregularity Report: MH555391 (Pudong International Airport) Baggage Tag number: MH555391 Colour, Type, Description: Black 29 inch Hush Puppies Suitcase I travelled on flight MH608 from Singapore to Kuala Lumpur on...

Malaysia Airlines / luggage weight and food

Aakash Shetty on Mar 16, 2019

The cabin lugging for me n my friend was 7 kilos respectively but we were carrying additional camera bag and laptop bag as we carry those stuff everytime we travel... the crew started to weight that as well in cabin weight and forced us to pay for extra 7 kilos of camera bag and laptop bag...

Malaysia Airlines / cancelled flight compensation

Gemma Peake on Mar 3, 2019

Miss Gemma Peake & Mr Samuel Read Flat 2 princess court Wickford Essex SS11 8LS [email protected] 07816535416 02/03/2019 Malaysia Airlines Head Office Malaysia Airlines Ground Floor, Admin Building 1A MAS Complex A Sultan Abdul Aziz Shah Airport 47200 Subang Selangor Darul...

Malaysia Airlines / misbehavior of mr. mohammad razzi, one of the staff of your airlines at kuala lumpur

Shomel Mahmud on Feb 23, 2019

I shomel mahmud a customer of your airlines. I was traveling from japan to bangladesh through your reputed airlines on travel dates jan 25, 2019 - jan 25, 2019 itinerary # 7405297811008 confirmation mydu2k (malaysia airlines) ticket #2323004320005 (shomel mahmud) booking id mydu2k. but...

Malaysia Airlines / unethical behaviour, dishonest reply

Estee Sang on Feb 18, 2019

I have a booking under WSOCHA. I've received Malaysia Airline notification of change of seats. Contacted customer service and got to know the reassigned seats were 5 to premium seats and another 2 is normal seats. Tried to inquire to amend the 02 normal seats to be together with the other...

Malaysia Airlines / boarding gate staff misbehaviour

Suresh Prabhu J on Feb 13, 2019

I am suresh prabhu jeevanandam travelling with my wife kalpana suresh prabhu from dps to lgk on 13/02/19. While boarding mh0714 when we were in the business class queue the boarding gate staff ms. Prima at economy boarding counter came and asked me if I am travelling on business class and...

Malaysia Airlines / mh 642 & mh2505 & mh627

Patrick ang on Feb 8, 2019

The airline service is really getting on my nerve.. 1st flight taking mh642 on 5th feb 2019 from sg to kuching they spoilt my luggage end up I got to wait for an replacement wasting my precious time.. Now taking flight mh2505 on 9th feb from kuching to kl and then transfer flight mh627 to...

Malaysia Airlines / denied the issue of boarding pass

Ramakrishna Ramakrishna on Feb 6, 2019

On 25th jan 2019 my family had to travel to kuala lumpur mh 105 which was supposed to depart at 12 noon. As soon as we reached the check in counter we handed over all our relevant documents (e-visa and passport) to the staff. One of your staff member named mahesh refused to issue our...

Malaysia Airlines / customer service

Vindya Lakmali on Jan 7, 2019

I, my daughter and my husband were returning to home Sydney after a vacation in KL. We told the officials who was at the checking to give us seats together because of the toddler. And he said he would and we checked with him repeatedly he said he did as we requested., but to find out that...

Malaysia Airlines / ground staff supervisor at melbourne airport

Harish Nagpal on Dec 26, 2018

Hi, We flew with Malaysia Airline for the very first time ever to Kuala Lumpur on 13th of December from Melbourne Airport. Our flight MH148 departed at 3:10 pm and I was flying with my wife to celebrate our 10th Anniversary. When I requested to the ground staff at the counter that we are...

Malaysia Airlines / wrong claim for excess baggage

Eugene Ellis on Dec 20, 2018

On 15th December 2018, my wife and myself took MH 705 from Manila to KL, connecting to MH 123 KL to Sydney. As we knew that we had excess baggage, we purchased 45 kg excess baggage in advance. This gave us a total available 125 kgs of baggage allowance between the two of us. At Manila...

Malaysia Airlines / terrible service attitude

gantl on Dec 9, 2018

Date: 7th December 2018. Fact: I was late for the transit flight from KL - Peneng. Reason: First time in KL airport, directions were incredibly unclear. I had to ask a number of people before even finding the way to the right gate. But there was an Immigration in front of the gate? I'm...

Malaysia Airlines / thieves in malaysian airlines

Abhay Limaye on Dec 7, 2018

I started from Quala lumpur to Bombay on 4 Dec 2018, After reaching home i noticed that some of my items from the luggage was missing, Then i realised that some one must have stolen the items from the luggage and they are such a proffessional thieves that nobody can notice this without...

Malaysia Airlines / going in circle

Megat Johari on Dec 6, 2018

I had booked a ticket that wasn't intended to have the names muddled up due to computer glitch. My surname became my wife's on the ticket and her surname became her first name. Upon checked with the Malaysian Airlines, I was told to send the copy of my wife ID to...

Malaysia Airlines / lost baggage

deepaliac on Dec 1, 2018

This is in regards to my lost Check-in baggage on flight MH0181 (Chennai to Kualalumpur) on 3rd Nov during HONEYMOON Trip!! I am writing this with extreme frustration on the negligence in Management of Check-in Baggages and the way Malaysian airlines had dealt with my complaint on the lost...

Malaysia Airlines / ipad left on plane flight mh0089 nov 16, 2018 landed at kuala lumpur

Rhonda&Andre on Dec 1, 2018

In Regards to Reference MH70/02 Nov-Courtesy Report/17 Nov emailed to your KL Malaysia office on 17 Nov 2018. (I note now that I see - that ref the report flight date was was the flight we were on from KL to Narita) Date of Incident: The flight the iPad actually went missing on was when...

Malaysia Airlines / delay for 4 hours minimum

pranali deliwala on Nov 27, 2018

We had a flight at 12.40am . We were boarded at 11.10 but the flight did not take off till 4.30 yet... and the staff has no answer for us nor a responsible person to represent are Malaysian airline was answer our questions... no response for all connecting flights and people...

[Resolved] Malaysia Airlines / flight overbooking and rude staff

Megan Fletcher on Nov 23, 2018

I landed in Kuala Lumpur at 20:40 after flying from Phuket on 16th April 2018. When I arrived in order to get my connecting flight to Heathrow at 23:15 (flight number MH0002), I was told I was unable to get on the flight as it had been over booked. I had booked this flight months in...

Malaysia Airlines / flight time changed - not notified

Amy Louise Adams on Nov 19, 2018

RE Flight no: MH138 upon arriving at Adelaide airport for our departing flight home at 11:05 on 16/11/2018 to London Heathrow via Kuala Lumpa we were told that flight had already left at 09:30. I had not been notified of the change in flight time, had all the itinerary stating 11:05 time and...

Malaysia Airlines / unacceptable services

Christine Leong Sau Leng on Nov 13, 2018

Dear Sir/Mdm, FLIGHT MH 387 DEPARTING SHANGHAI PUDONG TO KUALA LUMPUR ON 2 NOVEMBER 2018 @ 2.20AM - UNACCEPTABLE SERVICES PROVIDED BY MAS Dual Blessing Bhd is a Non-Profit Organization established with four main objectives especially for People with Disabilities (PWD):- 1. Training and...