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Malaysia Airlines Customer Care Service

8
Complaints881
Pending61
Resolved69

Malaysia Airlines Berhad

Ground Floor, Admin Building 1A, MAS Complex A. Sultan Abdul Aziz Shah Airport
Subang
Malaysia - 47200

Customer Support Phone Numbers

1300 883 000(Malaysia) 96 82
1800 552 9264(United States) 2 4
1877 509 4646(Canada) 1 1
132 627(Australia) 10 6
1800 102 7778(India) 8 2
+60 378 433 000(Malaysia) 5 14
+44 330 365 0080(United Kingdom) 4 3
+35 315 621 192(Ireland) 0 0
+64 800 777 747(New Zealand) 0 1
+43 158 536 3020(Austria) 0 0
+32 27 120 550(Belgium) 0 0
+33 155 698 156(France) 0 0
+49 693 8079 1399(Germany) 1 1
+39 243 458 374(Italy) 0 0
+31 202 035 493(Netherlands) 0 0
+7 495 641 5121(Russia) 0 0
+34 918 368 518(Spain) 0 0
+46 855 569 166(Sweden, Norway & Denmark) 0 0
+41 442 869 950(Switzerland) 0 0
+86 400 601 5331(China) 0 1
+81 344 774 938(Japan) 0 0
+63 22 313 955(Philippines) 0 2
+966 26 670 011(Saudi Arabia) 1 0
+65 67 231 009(Singapore) 1 1
+82 234 834 849(South Korea) 0 1
+94 112 344 322(Sri Lanka) 0 0
+66 27 873 513(Thailand) 0 0
+84 444 583 372(Vietnam) 0 0
United States
  • 16250 Ventura Boulevard, Suite 115, Encino, CA 91436
  • 147W 35th St. Suite 1505, New York, NY 10001
  • 1111 E. Touhy Avenue, Suite 232, Des Plaines, IL 60018
  • 3033 Chimney Rock, Suite 206 Houston, TX 77056
Canada
5160, Explorer Drive Unit 31, Mississauga, Ontario Canada L4W 4T7

United Kingdom
Room 2529 Mezzanine Balcony Terminal 4 London Heathrow Airport Middlesex, TW6 3XZ, United Kingdom

Ireland
149 Francis Street, Dublin 8, Ireland

Austria
Untere Donaustrasse 11/3rd Floor, 1020 Vienna, Austria

Belgium
Park Hill, J.E. Mommaertslaan 18b (3rd Floor) 1831 Diegem, Belgium

Germany
Kaiserstrasse 77 60329 Frankfurt/Main Germany

Italy
Piazza Repubblica 32 20124 Milan, Italy

Netherlands
Capellalaan 121, 2132 JM Hoofddorp, The Netherlands

Russia
Pyatnitskaya, 71/5 Building 2, 5th Floor, Moscow 115054, Russia

Spain
Eloy Gonzalo 27, 3rd floor Offices IV and V 28010 Madrid

Sweden
Riddargatan 17 114 57 Stockholm, Sweden

China
  • Level 2, Terminal 3, Capital International Airport, Chaoyang District, Beijing, China
  • W203, Pullman Hotel, Guangzhou International Airport, Guangzhou, P. R. China
  • International Departure Hall A015, Xiamen Gaoqi International Airport, Xiamen 361009, P.R.China
India
  • Unit № 9/2 Opp Indian Express Building, Queens Road, Bangalore, 560001, India
  • Room 2, 2nd Floor, Anna International Terminal, Meenambakkam, 600027 Chennai, Tamil Nadu, India
  • № 3-5-874/A Ground Floor, Vipanchi Estate Hyderaguda, Telagana, Hyderabad, 500029, India
  • B-505, Citi Point, J B Nagar, Andheri-Kurla Road, Andheri (E), Mumbai, 400 059, India
  • 2nd Floor, Tower C, Cyber Greens Dlf Ph-3, Gurgaon, 122002, India
Philippines
GF SGVII, 6758 Ayala Avenue, Makati City

Saudi Arabia
Town Office Jamjoon Commercial Centre Ground Floor Entrance Gate № 10 Palastine Street, P.O.Box 52118 Jeddah 21563

Singapore
№ 026 - 048 2nd Floor (Departure Level), PTB 2 Singapore 819643

South Korea
14th Floor, Donghwa Bldg., 106, Seosomun-ro, Jung-gu, Seoul, Korea

Sri Lanka
30/1, Sir Razik Fareed Mawatha, Colombo 1, Sri Lanka

Thailand
18th floor, 2 Sukhumvit Road, Klongtoey, Bangkok 10110

Vietnam
  • 2nd Floor, Commercial and Tourist Service Centre № 1, Ba Trieu Street, Hanoi, Vietnam
  • 37 Ton Duc Thang, D1, Ho Chi Minh City, Saigon Trade Center Building 15 Floor – Unit 1503
Plus

Malaysia Airlines Complaints & Reviews

[Resolved] Malaysia Airlines / check in

Ma
Apr 17, 2019

As a Business Class passenger I had to wait for approximately 45 minutes to Check-in. The actual Check-in probably took 5 minutes unfortunately it was the waiting which was tiresome. My husband & I arrived at the Check-in area as it was opening, & we were the 5th in line. Firstly we had to...

Malaysia Airlines / bkk-kul-dps flight no show wrongly charge

Je
Apr 14, 2019

We booked a flight from bkk-KUL-DPS with 3 passengers, me, my husband and my 5 year old daughter. We checked in online but we're late for baggage check-in on 11 April KUL-DPS 9pm flight. Your ground staff said we could board the plane but without the checked in luggage because we arrived...

Malaysia Airlines / case#2019040237005336 please refer to my emails to gccc

Ja
Apr 6, 2019

Case#2019040237005336 Extremely disappointed with the service by MAS, imposing charge without looking at the client's situation. I truly question the customer service and service mindset of MAS. MAS should really emulate the service level of the other top notch airlines in providing the best customer experience. I'm paying the RM150 under protest.

Malaysia Airlines / flights

Du
Apr 5, 2019

29/3/19 Flight MH130 6 Hours into a 10.5 Hour flight my Partner noticed there was no toilet tissue in the on board lavatory close to our seat. We checked other on board and none had any tissue. We asked cabin crew about this and they said they had run out of stock for economy cla...

Malaysia Airlines / delayed luggage with missing lock and contents ransacked

Ja
Mar 22, 2019

To whom It May Concern, Booking Reference No: U3NN22 Remarks on Property Irregularity Report: MH555391 (Pudong International Airport) Baggage Tag number: MH555391 Colour, Type, Description: Black 29 inch Hush Puppies Suitcase I travelled on flight MH608 from Singapore to Kuala Lumpur on...

Malaysia Airlines / luggage weight and food

Aa
Mar 16, 2019

The cabin lugging for me n my friend was 7 kilos respectively but we were carrying additional camera bag and laptop bag as we carry those stuff everytime we travel... the crew started to weight that as well in cabin weight and forced us to pay for extra 7 kilos of camera bag and laptop bag...

Malaysia Airlines / cancelled flight compensation

Ge
Mar 3, 2019

Miss Gemma Peake & Mr Samuel Read Flat 2 princess court Wickford Essex SS11 8LS [email protected] 07816535416 02/03/2019 Malaysia Airlines Head Office Malaysia Airlines Ground Floor, Admin Building 1A MAS Complex A Sultan Abdul Aziz Shah Airport 47200 Subang Selangor Darul...

Malaysia Airlines / misbehavior of mr. mohammad razzi, one of the staff of your airlines at kuala lumpur

Sh
Feb 23, 2019

I shomel mahmud a customer of your airlines. I was traveling from japan to bangladesh through your reputed airlines on travel dates jan 25, 2019 - jan 25, 2019 itinerary # 7405297811008 confirmation mydu2k (malaysia airlines) ticket #2323004320005 (shomel mahmud) booking id mydu2k. but...

Malaysia Airlines / unethical behaviour, dishonest reply

Es
Feb 18, 2019

I have a booking under WSOCHA. I've received Malaysia Airline notification of change of seats. Contacted customer service and got to know the reassigned seats were 5 to premium seats and another 2 is normal seats. Tried to inquire to amend the 02 normal seats to be together with the other...

Malaysia Airlines / boarding gate staff misbehaviour

Su
Feb 13, 2019

I am suresh prabhu jeevanandam travelling with my wife kalpana suresh prabhu from dps to lgk on 13/02/19. While boarding mh0714 when we were in the business class queue the boarding gate staff ms. Prima at economy boarding counter came and asked me if I am travelling on business class and...

Malaysia Airlines / mh 642 & mh2505 & mh627

Pa
Feb 8, 2019

The airline service is really getting on my nerve.. 1st flight taking mh642 on 5th feb 2019 from sg to kuching they spoilt my luggage end up I got to wait for an replacement wasting my precious time.. Now taking flight mh2505 on 9th feb from kuching to kl and then transfer flight mh627 to...

Malaysia Airlines / denied the issue of boarding pass

Ra
Feb 6, 2019

On 25th jan 2019 my family had to travel to kuala lumpur mh 105 which was supposed to depart at 12 noon. As soon as we reached the check in counter we handed over all our relevant documents (e-visa and passport) to the staff. One of your staff member named mahesh refused to issue our...

Malaysia Airlines / customer service

Vi
Jan 7, 2019

I, my daughter and my husband were returning to home Sydney after a vacation in KL. We told the officials who was at the checking to give us seats together because of the toddler. And he said he would and we checked with him repeatedly he said he did as we requested., but to find out that...

Malaysia Airlines / ground staff supervisor at melbourne airport

Ha
Dec 26, 2018

Hi, We flew with Malaysia Airline for the very first time ever to Kuala Lumpur on 13th of December from Melbourne Airport. Our flight MH148 departed at 3:10 pm and I was flying with my wife to celebrate our 10th Anniversary. When I requested to the ground staff at the counter that we are...

Malaysia Airlines / wrong claim for excess baggage

Eu
Dec 20, 2018

On 15th December 2018, my wife and myself took MH 705 from Manila to KL, connecting to MH 123 KL to Sydney. As we knew that we had excess baggage, we purchased 45 kg excess baggage in advance. This gave us a total available 125 kgs of baggage allowance between the two of us. At Manila...

Malaysia Airlines / terrible service attitude

Ga
Dec 9, 2018

Date: 7th December 2018. Fact: I was late for the transit flight from KL - Peneng. Reason: First time in KL airport, directions were incredibly unclear. I had to ask a number of people before even finding the way to the right gate. But there was an Immigration in front of the gate? I'm...

Malaysia Airlines / thieves in malaysian airlines

Ab
Dec 7, 2018

I started from Quala lumpur to Bombay on 4 Dec 2018, After reaching home i noticed that some of my items from the luggage was missing, Then i realised that some one must have stolen the items from the luggage and they are such a proffessional thieves that nobody can notice this without...

Malaysia Airlines / going in circle

Me
Dec 6, 2018

I had booked a ticket that wasn't intended to have the names muddled up due to computer glitch. My surname became my wife's on the ticket and her surname became her first name. Upon checked with the Malaysian Airlines, I was told to send the copy of my wife ID to...

Malaysia Airlines / lost baggage

De
Dec 1, 2018

This is in regards to my lost Check-in baggage on flight MH0181 (Chennai to Kualalumpur) on 3rd Nov during HONEYMOON Trip!! I am writing this with extreme frustration on the negligence in Management of Check-in Baggages and the way Malaysian airlines had dealt with my complaint on the lost...

Malaysia Airlines / ipad left on plane flight mh0089 nov 16, 2018 landed at kuala lumpur

Rh
Dec 1, 2018

In Regards to Reference MH70/02 Nov-Courtesy Report/17 Nov emailed to your KL Malaysia office on 17 Nov 2018. (I note now that I see - that ref the report flight date was was the flight we were on from KL to Narita) Date of Incident: The flight the iPad actually went missing on was when...

Malaysia Airlines / delay for 4 hours minimum

Pr
Nov 27, 2018

We had a flight at 12.40am . We were boarded at 11.10 but the flight did not take off till 4.30 yet... and the staff has no answer for us nor a responsible person to represent are Malaysian airline was available..to answer our questions... no response for all connecting flights and people...

[Resolved] Malaysia Airlines / flight overbooking and rude staff

Me
Nov 23, 2018

I landed in Kuala Lumpur at 20:40 after flying from Phuket on 16th April 2018. When I arrived in order to get my connecting flight to Heathrow at 23:15 (flight number MH0002), I was told I was unable to get on the flight as it had been over booked. I had booked this flight months in...

Malaysia Airlines / flight time changed - not notified

Am
Nov 19, 2018

RE Flight no: MH138 upon arriving at Adelaide airport for our departing flight home at 11:05 on 16/11/2018 to London Heathrow via Kuala Lumpa we were told that flight had already left at 09:30. I had not been notified of the change in flight time, had all the itinerary stating 11:05 time and...

Malaysia Airlines / unacceptable services

Ch
Nov 13, 2018

Dear Sir/Mdm, FLIGHT MH 387 DEPARTING SHANGHAI PUDONG TO KUALA LUMPUR ON 2 NOVEMBER 2018 @ 2.20AM - UNACCEPTABLE SERVICES PROVIDED BY MAS Dual Blessing Bhd is a Non-Profit Organization established with four main objectives especially for People with Disabilities (PWD):- 1. Training and...

Malaysia Airlines / flight omitted

Au
Nov 9, 2018

I'm here to complain Mas had omitted our flight! We realised it when we fail to check in at Taiyuan airport and the airport crew told us there is no reservation for 2 of us. The worst is they don't even have MAS counter at Taoyuan. China airline refuse to help us. Booking number WYZS93...

Malaysian Airlines / late arrival of a rude air hostess

Ch
Oct 31, 2018

My friend just landed today in Hanoi via MH752 at 1.30pm instead of 12 noon. Only one announcement was made upon boarding the plane at KLIA that there will be a delay of 10 to 15 minutes (no probable reason given) but this flight ended up late by one and a half hour. To top it off, this late...

[Resolved] Malaysia Airlines / male cabin crew - tan kean huat

Ym
Oct 30, 2018

FLIGHT MH 377 - MALAYSIA AIRLINES THU 11 OCTOBER 2018 --------------------------------------------------------------------- DEPARTURE: GUANGZHOU, CN (BAIYUN INTL), TERMINAL 1 11 OCT 14:35 ARRIVAL: KUALA LUMPUR, MY (KUALA LUMPUR The abovesaid crew had carelessly spilled apple juice on me...

Malaysia Airlines / service

Jo
Oct 25, 2018

25/10/2018 MH0038 KUL-ICN Terribly insulted by your lead stewardess Phuah Soh Kin staff no. 210331 upon entering the flight at 1:45pm. With passengers coming I thought it might help by telling my seat number instead of showing my boarding pass. Anyway I did show her and she insulted me by...

Malaysia Airlines / no point of contact??? what if someone has an emergency??

Ta
Oct 24, 2018

Where on earth you people are?? Isnt it surreal? I have been trying to contact your Indian offices, but all invain.All the.contact number shared on the ticket and website are not contactable. Tried calling at your helpline no., that also says that working hours are 0800 hrs to 1700 hr...

Malaysia Airlines / first name & last name in wrong sequences

Ka
Oct 23, 2018

My problems is first name & last name in wrong sequences. Call the Customer services they are requesting me provide the passenger passport copy and the booking reference: M33JKR through email. They will double checked and reply me. After a day i receive the replied with a information as Ma...

Malaysia Airlines / pembatalan penerbangan (cancellation of flight)

Mu
Oct 21, 2018

Masalah/Problem Penerbangan saya (MH2542) pada 22 Oktober 2018 sepatutnya berlepas pada 8.00 pagi. Tetapi penerbangan tersebut DIBATALKAN di saat akhir tanpa pengetahuan saya sama ada lisan atau bertulis. Kesan dari PEMBATALAN ini menyebabkan urusan kerja saya terjejas dan terpaksa...

Malaysia Airlines / check in issues

Ma
Oct 19, 2018

We bought return tickets for our son See Kingsley Chang on 25/01/2018, MH 004 to London in Sep 2 and MH 001 back KL Oct 19, booking ref: VHVZEZ(See photo attached), specially paid for seat 27A for two ways. On Sep 2, we flew with our younger son, after boarding we noticed that the seat had...

[Resolved] Malaysia Airlines / mh130 - meals provided lead to starvation and gastric

Th
Oct 17, 2018

I am Karunakalage Tharaka Dileepa Sarathchandra bought the Malaysian airline air ticket with booking reference number: HBBLEZ. When I booked in the ticket, I selected the Hindu meal NON VEGETARIAN option on the website. The flight attendant (air hostesses) name is Amelia Abdullah. When the...

Malaysia Airlines / cancellation of flight without notice

Ko
Oct 16, 2018

SAYA CHIA SOOK PENG, IC NO: 900220-42-5000, Booking Ref: MRJ2U8, Ticket Number : 232 2453434283 ( Kuala Lumpur to Seoul & Seoul to Kuala Lumpur -)Ingin membuatkan complaint tentang sesiapa yang Cancel my flight on 14/10/2018 tanpa notice. Bolehkan dibatalkan sebarang notice dari...

Malaysia Airlines / rigid/unfriendly check in service

Ta
Oct 16, 2018

I traveled on the trip CMB to KUL flight MH178 Business Class on 16 October 2018 (Passengers: Dr. Tarek Kotb- United Nations Passport holder and wife Belkies Abouomar- seats 3A&3C). Our final destination was Yogyakarta. I received the worst check in service ever. Staff and supervisor...

Malaysia Airlines / malaysian airways charged £150 for a missed flight when the flight was 8 minutes late and baggage didn't come through in time for connecting flight

Mr
Oct 8, 2018

I purchased return flights for my husband to go to Borneo for a month. (Helping at Living Water's Village(Mission)). There was only an hour between the flight MH3 landing at Kuala Lumpur and the flight to Kuching departing. MH3 Depart London Heathrow Arrive Kuala Lumpur 4th October 2018...

Malaysia Airlines / cabin crew attitude

Je
Oct 7, 2018

Dear Sirs, I travelled on MH2574 KUL-MYY on 5/10 and was seated on 5D, a seat which I had frequently taken in the past. On settling down, I politely requested from the stewardess for an English newspaper. I could see only 2 passengers in business class and thought borrowing the paper...

Malaysia Airlines / services

Am
Oct 6, 2018

I was waiting at Gate A5 to board a flight to KL from kota kinabalu at KK airport flight mH 2607 at 4.15 pm on 18/8/18 when i was approached by your staff name Travis who asked me to re pack frozen lobsters that i was carrying in my canvas tote bag which was a bit wet due to heavy rain...

Malaysia Airlines / unethical behaviour, disappointing service during the flight, bad handling of the luggage

As
Oct 4, 2018

My name is Ashesh Thapa. I bought a ticket for me, my wife and my daughter. I am very much disappointed with the service that i and my family experienced during my entire flight with Malaysian airlines from Sydney to Kathmandu and from Kathmandu to Sydney. Firstly, This was my first time...

Malaysia Airlines / reschedule timing

Zl
Oct 2, 2018

I have booked flight ticket from Malaysia airline through agent before 4 months, and till then they change 3 times their timing fro flights however two times they were happy to change flight date without cost but when its comes to third time the refuse to change flight date. i spoke with...