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Malaysia Airlines Customer Care Service

Malaysia Airlines Berhad

Ground Floor, Admin Building 1A, MAS Complex A. Sultan Abdul Aziz Shah Airport, 47200 Subang, Selangor Darul Ehsan

Customer Support Phone Numbers

1300 883 000(within Malaysia) 2 0
+603 7843 3000(Outside Malaysia) 59 90
+603 8776 3733(Missing Luggage) 1 1
+603 8776 3742(Missing Luggage) 0 0
Work days:

Malaysia Airlines Complaints & Reviews

Malaysia Airlines / Checking in

Manar Bakkour on Feb 17, 2017
1st time i deal with malaysian airlines. While checking in on friday 17th at flight MH122 one of the workers made a mistake weighing our bags and when our travel agent requested the supervisor to come and check the correct weight allowed. The worker became very nasty and uncooperative she...

Malaysia Airlines / Denied boarding

Pratiksha80 on Feb 16, 2017
Flight # mh148 from melbourne to mumbai via kuala lumpur on feb 11th departing at 13.10. Passengers jitendra v shetty and pratiksha j shetty travelling with an infant yathaarth j shetty extremely angry and feeling abused by malaysian airlines! We got to melbourne airport 2.30 hours before...

Malaysia Airlines / Service from employees

Harriet1990 on Feb 16, 2017
Hello, I just tried to check in for my flight from Singapore to kuala lumpa knowing the flight is at 6am. I was told by a number of Malaysian airline staff that I could check in early as I'm on a layover. I approached the desk and was acknowledged and then ignored by FOUR members of...

Malaysia Airlines / Not supportive staff when we missed flight

Shah Miah on Feb 16, 2017
We missed our flight MH 129 (KL to Melbourne) on 13th Feb morning. We (four members of our family) were awaiting close to gate C37 for our connecting flight MH0129. Our kids were very sick and we were busy with them and as a result of that we missed our flight. One of our kids hold by born...

Malaysia Airlines / MAS mishandled my refund

Disappointed MAS customer on Feb 15, 2017
Is MAS in very bad financial situation? Is MAS mishandle my refund? Or Is MAS staff stealing my money? I cancelled my 4 air tickets for MAS and only received refund for 3 tickets. When I wrote to customer service support, they didn't even reply my mail. After calling customer service...

Malaysia Airlines / A rude, abusive passenger.

Emily Milani on Feb 13, 2017
Flight no. CX257 HKG - LHR 02 Dec 2016, Sec 23. I want to please complain about the most rude and verbally abusive passenger onboard my HK to London flight and am wondering if I can get some kind of compensation and get her repremanded as it was extremely distressing and am still having...

Malaysia Airlines / Delayed without a confirmation!!?

Mr.Arben on Feb 9, 2017
I had a flight going to Jakarta on Feb 10th 2017, me and my mother was waiting since 6am (the gate open) until 8am in the morning, before that I have to asked them what's going on ?? And the staff start to giving an excuses with me also the rest of passengers, it is wasn't a good...

Malaysia Airlines / Flight cancelled without notification and arrangement

Cso on Feb 8, 2017
I have booking with MAS from Singapore to Penang which require to transfer at KL on 25 Jan 2017. However, MAS has cancelled the flight from KL to PG without any notification and arrangement. I called customer service center for few times to resolve this issue and request them to arrange...

Malaysia Airlines / Delayed refund

goodwill0607 on Feb 7, 2017
I have just cancelled a flight with Malaysia Airlines, booking ref WLTEW on the 9th March 2017 and customer services have said it will take 3 weeks to 3 months for them to process the refund! This is an excessive amount of time when it takes only a few minutes to take the money. I called...

Malaysia Airlines / Flight overbooked

Lie Wei Khoo on Feb 7, 2017
Malaysia airlines, you had spoiled my chinese new year too! Me and my husband booked a return ticket with mas from singapore to alor setar thru kul, and vice versa. when we tried to check in online for our flight back to aor on 26.1.17, it showed that the flight from kul from aor could not...

Malaysia Airlines / Boarding procedure mh0376 07/02/2017

Hannah 31 on Feb 6, 2017
I always get to the gate as early as possible to ensure i can put my bag near me on the plane. My seat was an aisle seat and your boarding procedure means i have to board last. I have never experienced this disgusting boarding method before. Boarding the back of the plane first is one...

Malaysia Airlines / Flight mh001 21st december

Skylarks on Feb 6, 2017
Due to the problems with the flight delay and subsequent late arrival in Kuala Lumpur, we missed our flight with Air Asia to Luang Prabang on the morning of the 23rd December. We made every attempt to catch the flight, but having waited for our luggage and then taking the express train to...

Malaysia Airlines / Baggage damaged

272727 on Feb 5, 2017
Hi, im wenny. I wanna lodge complaint for my baggage damage caused by malaysia airline crew. My baggage is not only damaged, but has been opened forcely which lead to damage on the lockpad (luggage side) I used to put a luggage cover on luggage, but The moment i found my luggage during...

Malaysia Airlines / Seat covered in vomit

JRW26 on Feb 4, 2017
Dear Malaysian Airlines, They say you never get a second chance to make a first impression. When last Saturday I sat in an aeroplane seat still coated in human vomit, I must say my first impression was not ideal. A fairly frequent flyer, I have never before experienced a seat in such a...

Malaysia Airlines / Baggage transfer from kuala lumpur

Ruchi Parekh on Feb 3, 2017
I have been a frequent traveller of Malaysian airlines and I am staying at Singapore. Everytime be the flight on time or late the baggage never comes in the same flight. This incident has happened now 3 consecutive times. I was flying from Mumbai and reached KL on time with a gap of 1.5...

Malaysia Airlines / Luggage delay

James_te rio on Feb 1, 2017
I am on flight to bkk on mh1058 jhb to kul then mh 0796 to bangkok (Bkk) , the first flight from jhb to kul already delay from 19:15 to 20:45pm. As such flight arrived in kul are at time 21:20pm. Hurry up to catch the connecting flight to bkk departure time 21:55pm (Mh0796). However the...

Malaysia Airlines / Unreasonable offloading, unacceptable transfer desk customer service

Pauline Kong on Feb 1, 2017
My family and I were travelling on MH731 from Brunei transiting in Kl to Penang on 25.01.17 for the Chinese New Year reunion. Everything was fine till we get to the KLIA transfer desk. We were told by the staff that our seats on MH1162 (7:00pm) had been given away and we will be put on a...

Malaysia Airlines / Urgent help needed. Missed the flight and no help on the ground

Harshil Pandya on Feb 1, 2017
Hi, I am writing this complain on behalf of my wife . She was supposed to on the flight no. MH 191 on 1st February departing from delhi to Klm and then connecting flight to Auckland. New Zealand. She was traveling with our kids ( one 6 year old and 5 month old infent) . Due to some...

Malaysia Airlines / Product!!!

Mun141319 on Feb 1, 2017
Dear sir/madam, I would like to complain for flight overbooking in which my whole family faced in this evening! Our actual flight is on 30/1/2017 7:45pm flight from klia to perth! However, on 30/1/2017 3:30pm we receive da call from duty manager counter mr. Abdul rahim regarding the flight...

Malaysia Airlines / Unable to check in online causing missed flight

limleemin on Jan 30, 2017
Hello, I booked the flight for 25/1/17 at 1540 for Chinese new year from Kit Kinabalu to Penang on December last year, and only to realize that my transaction got problem few days later via my email. I called the customer service and they solved my problem, but I was unable to check in...

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