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Malaysia Airlines Customer Care Service

Malaysia Airlines Berhad

Ground Floor, Admin Building 1A, MAS Complex A. Sultan Abdul Aziz Shah Airport, 47200 Subang, Selangor Darul Ehsan

Customer Support Phone Numbers

1300 883 000(within Malaysia) 52 42
+603 7843 3000(Outside Malaysia) 88 138
+603 8776 3733(Missing Luggage) 14 21
+603 8776 3742(Missing Luggage) 6 16
Work days:

Malaysia Airlines Complaints & Reviews

Malaysia Airlines / departure heathrow

Hemraj Beegoo on Oct 18, 2017
Dear Sir, As this is my second adventure with Malaysian airline I was very disappointed at the service provided to us when we were delayed at Heathrow from 10.25 am to 22.25 pm on the 11th of October 2017. We did not receive any voucher for any drinks from 7am to 12.30pm when we were given...

Malaysia Airlines / cabin crew

Amal Sh on Oct 16, 2017
I was flying MH 2607 departed from Kota Kinabalu towards KUL Friday 13 Oct 2017 1645pm I was greeted NICELY by the lady crews upon boarding (lovely ladies). However, as I've approched my seat I wanted to know if there's any more storage available even though that I do aware that it can also...

Malaysia Airlines / safety

Pagoda on Oct 16, 2017
On MH178 on a Boeing 737-800 8/10/2017 (Colombo to Kuala Lumpur) there was a mother and two toddlers sitting in row 11 seats DEF which is the exit row for emergencies. On the other side of the plane there was a young couple and a baby sitting in row 11 ABC. How can fundamental safety...

Malaysia Airlines / luggage service department

Jekyan Leong on Oct 16, 2017
Dear Sir/Madam, I would like to make a complaint about the flight MH0783 on Friday, 13 Oct 2017, depart time at 17:05 from Bangkok. I not sure why MAS airline was delayed flight around 1:30 hours. The flight only depart at Bangkok Airport at time 18:28 (Bangkok time). When the flight...

Malaysia Airlines / email sent to my ex-husband re: delay in flights

pikitea on Oct 16, 2017
On the 14th October I caught a flight MH790 from Kuala Llumpar to Phuket. Booking reference - KZD63Z. We regret to inform you that your flight MH790 from Kuala Lumpur to Phuket has been retimed to depart Kuala Lumpur at 17:30 / Oct 14, 2017 and expected to arrive Phuket at 17:45 / Oct 14...

Malaysia Airlines / delayed baggage and remaining without clothes for four days in cruise

Falguni patel on Oct 16, 2017
We travelled today on 16 oct 2017 from Mumbai to Singapore through connecting flight from kulalumpur Malaysia. We flew from kulalumpur to Singapore from 10.35 to 11.35. A.m but our baggage didn’t arrived until 2.00 pm . We had cruise at 3.00 pm for 4 days from Singapore. We didn’t have any...

Malaysia Airlines / compensation for hotel cost after canceled flight

philwad on Oct 14, 2017
Malaysia Airways canceled my flight from Kuala Lumpur to Kuala Terengganu 13th September leaving no option but to stay in a hotel overnight (ticket no. 1764979686318/19) Note, this was an Emirates cose share flight operated by Malaysian Airways. Malaysia Airways 'customer service'...

Malaysia Airlines / mh432 last minute reschedule to mh078 on 15 oct 2017

Louis wong on Oct 14, 2017
Dear Sir I had received your about flight changes 2.5 hour prior than the departure time. As a business class passenger, this was given me such a huge losses. I already at KLIA when I received this. I want MAS to reimburse all my losses. I have loss of a night at Hong Kong, also incur mid...

Malaysia Airlines / complaint letter

Lalit Kumar on Oct 14, 2017
House no 127 sandhu avenue, Back side sareen hospital, Batala road Amritsar, Punjab 143001 India 30 september 2017 Dear sir / madam Ref: malaysian airlines lh58ew I am writing regarding my travel experience, which was quite unacceptable in the service i Received from the airline. To start...

Malaysia Airlines / service at labuan office

Josephine Lim on Oct 14, 2017
i wish that any person may concern my complaint.i have book a first class flight in comming this friday.so i decide to went to mas office labuan to do some enquiry together with my 2 kids and 1 nephew .their age is arround 3-6 years .because this is my 1st time to take 1st class ticket frm...

Malaysian Airlines / seat number allocation (booking ref: w7hr4z)

Azim Abdul on Oct 12, 2017
Malaysian Airlines (MAS) sent me a confirmation with seat numbers on 21 August 2017 for my journey Sydney-Dhaka-Sydney starting 14 October 2017. When I went to web check-in yesterday, I found the seat numbers changed ( 14 C to 30C in sector Sydney to Kualalumpur and all remaining 3 sector...

Malaysia Airlines / poor service by flight attendant mh 190 (kul to del) on 10.10.2017

Teena Saini on Oct 11, 2017
I would like to put into light about the services given by 1 of the flight attendant of flight number MH190 (KUL to DEL) on 10.10.2017. My mother was traveling with all confirmed meal (AVML) due to meal restrictions. Firstly the attendant has asked her about the meal requirement and she...

Malaysia Airlines / flight reschedule

Aisha mohd on Oct 11, 2017
My flight from kbr to kul has been rescheduled multiple times by MAS..and it involves my long haul international flight..It ended up me stranded in klia tired and had to wait..and now again my flight been rescheduled.. what's compensation can I get? Food voucher? A place to clean myself?...

Malaysia Airlines / not allowed to check in

Deepti Raghav on Oct 10, 2017
Dear Sir/Madam, I and my family members frequently travel through international flights. We had always opted Malaysia Airlines. This time also I booked my ticket for Delhi to Kaulalumpur and Kaulalumpur to Auckland. My booking ref no is MZP2GJ and ticket no is 2325672484628 IATA no i...

Malaysia Airlines / crew service

Arora Challa on Oct 9, 2017
In reference to complaint no GTS07998-09/2017/FQ I have booked flight Ref: S8HQ8B for travel from Sydney to Hyderabad on 23rd September, 17 through Malaysian Airlines for my wife who is 4 months pregnant.Initially meals on flight was selected as Hindu Non-Vegetarian meal and changed to...

Malaysia Airlines / no response

Ppeanuts on Oct 9, 2017
Hello, I emailed the customer care team on 25th Sept to which I received a reply from Nurul Najwa Ahmad Zakifli asking for my booking information, flight number etc. I replied on 28th Sept (almost 2 weeks ago) and still have not received a reply, I also sent a follow-up email and still...

Malaysia Airlines / malaysia airlines didn't book my ticket due to its system failure but I am the one need to bare the consequences

KunLeng Sheng on Oct 8, 2017
I booked my ticket on 28/8 and I was given the reservation number by the system(attached photos), just one day before I m flying, when I about to do online check in; I jsut realised that I was unable to check it. I called up the customer service and despite being put on hold persistently...

Malaysia Airlines / call centre service is very poor

Esther Anisha Trembath on Oct 8, 2017
I've had the most horrible experience. Today I have spoken to 6 different people!!! Each time call drops off and no one has the curtosy go calll back!!! I bloody just want my seats to be allocated for this flight and then my flight from Kuala Lumpur to Singapore !!! You guys have the worst service! Worest mistake of booking my flight with you guys!!!

Malaysia Airlines / delay of malaysian airlines from bangkok to jakarta (stay overnight in kuala lumpur)

max antameng on Oct 8, 2017
my max antameng, email address cenrma@yahoo.com, I am buying tickets jakarta bangkok jakarta on the date of jakarta bangkok 5 October 2017 and back 08 October 2017, both of the flight delay. the Jakarta Bangkok Flight delay 2 hours, while today's delay caused some problems, my Malaysian...

Malaysia Airlines / delayed baggage

Paayal Narayan on Oct 7, 2017
Im complaining about our baggage delayed. First our flight was delayed an hour without any information from Auckland to KL and we had 1hr 30min transit but because of the delay we literally had to run from the plane to the connecting flight as we had only 30mins to board. Upon reaching the...

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