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Malaysia Airlines Customer Care Service

Malaysia Airlines Berhad

Ground Floor, Admin Building 1A, MAS Complex A. Sultan Abdul Aziz Shah Airport, 47200 Subang, Selangor Darul Ehsan

Customer Support Phone Numbers

1300 883 000(within Malaysia) 20 7
+603 7843 3000(Outside Malaysia) 69 106
+603 8776 3733(Missing Luggage) 6 9
+603 8776 3742(Missing Luggage) 2 5
Work days:

Malaysia Airlines Complaints & Reviews

Malaysia Airlines / Services and airline

Gilstle Goh on May 26, 2017
Flight mh433 24 Mei 2017 from hk to malaysia ETD 18.35 1. I arrived at hk airport at 1pm . I can't check in my luggage until 4.30 pm ...I waited for 3.30 hours to check in my luggage.. 2.Fight delay depart at 9pm 3.Food was horrible. I took the chicken meat and it taste bad 4. My seat...

Malaysia Airlines in HKIA / disappointing customer service in gate, 202 hkia (25 may 2017 08.55 flight hk-kl)

Anastasia Maria Tobing on May 26, 2017
I had a flight by malaysia airlines on 25th of may 2017 at 08.55 from hk to kuala lumpur today (Gate 202). Despite the fact that it was being delayed for a hell amount of hours, I also have another complaint.in gate 202 today at 08.55 flight (Which was being crazily delayed), there were...

Malaysia Airlines / flight mh0002 24th may

Gemma McGuiness on May 25, 2017
I would like to firstly acknowledge that all flights my husband and I have had with Malaysia airlines, have always been very good and therefore we quite often use the company. We currently live in Cambodia and were travelling back to England, as British citizens. Unfortunately this was not...

Malaysia Airlines / 2 severe flight delays - 32 hour journey

ColinB1980 on May 24, 2017
Flights: mh1133/mh0002 Date: april 15th 2017 Seats: 6b, 6c/73h, 73j Me and my wife were returning from our holiday in penang and needed a flight with your airline from penang to kuala lumpur and then another flight from kuala lumpur to london heathrow. Upon arriving at penang airport we were...

Malaysia Airlines / flight delayed with no food no drinks no announcement

Jessie Lim on May 24, 2017
We are on MH433 from Hong Kong to Kuala Lumpur, supposedly depart at 18:35 but now is 21:10, we are all waiting and not even a glass of water / drinks are offer to anyone of us. It has past dinner time and everyone is starving. We are just sitting here in the cabin without knowing why...

Malaysia Airlines / service

choi lee on May 23, 2017
Date : 20.5.2017 kuakul - 0925-1005 Client name : chua choi lee It's really terrible experience for long queue, we reached klia early morning 7.00am, we go for e-checked in, then the queue made us feel uncomfortable at all especially we just returned from dubai which high efficiency...

Malaysia Airlines / service

Su Ling Chee on May 23, 2017
I was taking a flight from Miri to Kuala Lumpur on 23 May 2017 with flight no MH 2585 scheduled departure time @20:05. During boarding time, I have stomachache and I went to washroom. When I came out from toilet, they start to line up (shd be Mas airline). Comes to my father's turn, I...

Malaysia Airlines / staff attitude at counter mas klia-kul to london

aria2017 on May 22, 2017
25/April/2017 counter C.I was at the aiport on that day and was waiting for the seat allocation and boarding pass i was on standby, it was night flight.At the counter, there was few malay staff, when i approach them they pretend to be busy and one of the guy gave me a rude look and he wa...

Malaysia Airlines / penempahan ticket online

Fauziah Salleh on May 19, 2017
Pada 11 Mei 2017 saya telah membuat tempahan ticket melalui melalui on-line dari Alor Setar Ke Kuala Lumpur. Bagaimanapun transaksi dalam email yg diterima memaklumkan reservation INCOMPLETE namun diberikan no rujuan KVJRT.Saya telah membuat semakan dengan Customer services di talian 1300...

Malaysia Airlines / delayed baggage compensation

Siti Hajar Omar on May 19, 2017
My friend and I was travelling from Penang to Kuala Lumpur on 15th May 2017 with MAS flight MH1133 5.50am. We arrived at KLIA as scheduled around 6.50am and my friend manage to collect her luggage around 7.15am. However, my luggage with other 2 passengers was delay for about 90minutes. I...

Malaysia Airlines / flight cancel without inform-ktc4j-ticket no. 2322443540082 and 2322443540081

Wk Gan on May 18, 2017
My flight xmh3471 from limbang to miri 12/5/2017 already cancel but never inform us by mail and phone. All my business appoinment delay and we waste time at airport. At airport also no food and mineral water to supply. Now we want to claim insurance for cancel flight also reject. Maswing very bad...

Malaysia Airlines / mishandling of baggages and no reply for the claim

Narada Wanigasinghe on May 17, 2017
On sunday, may 14, 2017 5:38 pm, narada wanigasinghe wrote: To who it may concern - authorities I, narada wanigasinghe is an engineer in sri lanka army and presently following a course in china - chongqing. I had to have urgent travelling to china to sri lanka due to sickness and then...

Malaysia Airlines / service and plane maintenance

Adam Chan on May 16, 2017
To Malaysia Airlines, Something strange is going on within your airline. Whilst your CEO seems to say the right things, your service and maintenance of aircraft is frankly below par to the point of it being atrocious. Lets start with your service. I would not say all the crew are bad but...

Malaysia Airlines / customer service at transfer desk

Jana Bardyova on May 14, 2017
Hello, I would like to feedback the unpleasant behaviour of 2 female staff at transfer desk today at 22:00. I approached the desk with request for some support I could receive at my transfer in Amsterdam airport (where I only have 22 minutes between landing from Kuala Lumpur flight KL0810 and...

Malaysia Airlines / long bag drop queue line

Radinto Firdaus on May 14, 2017
Huhuu... I've been queue at klia for about 1 hour for bag drop & end up arrived at the counter, they say gate already closed for bag drop. My fault??? U guys don't manage it well. I saw one man asking whether he manage to drop his bag in the aircraft cabin, the mas worker said "maybe". Huh...

Malaysia Airlines / poor service of airline hostess

Iresha Gamage on May 13, 2017
I was travelling with Singapore airline from Sri Lanka to New Zealand on 11th by MH 133. I'm totally disappointed with the service at air hostess who gave me vegetarian meal and when I request a non vegetarian meal he was refused and even was really unpolite in replying and refused to take...

Malaysia Airlines / service

jawadkhan225 on May 12, 2017
Hi Team Malaysian Airlines, This is to notify you that your services with the time have gone very low that I'm thinking never to travel by your Airlines. I would like to enlighten you about a bad customer experience here: Ive booked flight tiket on May 9 by calling 4006015331 to your...

Malaysia Airlines / web check in boarding pass not allowed thru authorised check in area

vincent Goh on May 11, 2017
Hi, I wished to make a rude encounter with on your MAS duty supervisor Khairy Hafiz for his inexperience approached towards my inquiries regarding my web check in boarding pass which was rejected by the authorized personnel at the check in pass site. This Khairy got the guts to claimed...

Malaysia Airlines / service

Vinana on May 11, 2017
Hi MH Team, I took MH flight from HCM to CGK on may 11th 2017 and layover in KL (MH 0759 & MH 0727). I tremendously disappointed with your service. 1. Your flight delayed for 1.5 hours and none of your staffs apology or even gave any informations for that!! 2. In the middle of flight i...

Malaysia Airlines / wrong meal served

BG Toh on May 9, 2017
I am Brig Jen Toh Choon Siang returning from Sandakan to KLIA on MH 2711 (ETD 1740) 8 May 17 on Business Class (Seat 3 F) eTicket Number: 2322209106272. I realised that I was wrongly served the economy meal instead but didn't complaint then as I though my PA had wrongly bought the Economy...

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