CB Airlines and Air Travel Etihad Airways A baggage that collapsed

Etihad Airways – A baggage that collapsed

Peter Rao of US

Mar 23, 2025 12:17 pm EDT

Verified customer

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Me and my wife travelled to London on 20th March 2025,
FLIGHT: EY 67.
My wife noticed one of her bags collapsed in the middle. She took it to Etihad baggage desk. We were given a ref. No. LHREY29477.
We would like to make a claim.
The flight was very comfortable. Food and service was excellent.
I have given a feedback. 10 out of 10 on all the travel related issues.

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Etihad Airways - A baggage that collapsed - Photo 1

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Etihad Airways response

Aug 17, 2025 1:07 am EDT

Etihad Airways customer support contacts

Phone numbers

+1 (800) 266-7883

+44 345 608 1225

Address

New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, AE

Website

www.etihad.com

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Hi Peter. We are sorry to hear about your bag. Please let me know if you have reported your damaged baggage upon arrival and if a claim was filed online https://www.etihad.com/en/help/faq/baggage? Our baggage claim team will be in the best position to address your concerns. *Ann