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Etihad Airways complaints 1405

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10:40 pm EST
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Etihad Airways Booking cancelled not refunded

I brings this to your kind attention that i have booked a flight ticket on 5th september 2008 through online by paying from my credit card. But due to my plan changed, and promised by etihad that this ticket cannot be used any more as this is a promotion ticket, i canceled my ticket and requested to refund the money afther the required deduction. The ticket cancellation ref. No. [protected].

Etahad promised me that my money will be credited back into my credit card account in 22 to 30 working days. But as of today, it is overdue of 40 days but nothing was credited into my account from etihad. I have called call centre and logged complaint so many times, but each time staff giving a default reply of “email sent to the concerned division and please give us a call after 24 to 48 hrs”. But so many 24 hrs are passed.

I have been paying interest to bank for the amount which is still pending with etihad.

And today on 20 november 2008 when i called them back and they are replying that my request had been taken to refund the money again they are asking me to wait 22 to 30 working days. When i asked them why it is again to wait for 22 to 30 days ? They replied they have taken the day of my complaint as ticket refug request.

Then when i asked them that if i do not request to refund the money, what will etihad do ? They said etihad will not refund the money if we do not request.

Regards,

Hameed
Mobile no. [protected]
Abu dhabi

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Ben Affleck
, US
Feb 17, 2017 1:03 am EST

I like flying with flight. and I have travel by "Etihad Airlines" so I would want to share my experience about "Etihad services" with you. I would suggest, you should read about my Etihad Airlines experience. http://cheapairlineservices.blogspot.in/2017/02/etihad-airlines-explore-world.html
thank you.

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mam1
, NG
Apr 12, 2013 4:50 am EDT
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My partner was a passenger on Etihad airways from Johannesburg to Hyderabad. He was due to make the return journey on the 26th of January 2013 but unfortunately died in Hyderabad.
We requested a refund for him and myself for the partly used ticket under the sad circumstances but the only response we have received so far is that the refund has to be made into a South African bank account. This does not make sense as payment was made by credit card and therefore refund should be made unto the same credit card used to make the purchase. Furthermore, I am not resident in South Africa and do not have a bank account there.
I explained this to Etihad South Africa - no response to date (Feb 20th 2013) and I complained directly to Etihad online complaints centre (March 12th 2013) - no response.
It seems to me that their intention was never to make the refund and their unresponsiveness to the valid issues raised confirms it. I will never use Etihad again and urge anyone to avoid them if possible - there are better UAE airlines - Qatar and of course Emirates who have always provided sterling service.

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maheshkumar patil
, IN
Apr 17, 2013 5:14 pm EDT

Respected sir / madam

I suppose to travel on 16th april on flight ey 7601 connecting to ey 45 and thn to ey 7926 from mumbai to abu dhabi to dublin to glagow.

I reached airport in time, but poor immegration servicehavin 15 + counters and only 4 of them operational took enough of my time, even though I have chkd in my luggage immegrated but missed my flight. I still carry my boarding pass and and immegration stamp and hence I request u to refund me my fare as it wasnt any mistake from my side in attepting to board flight in time. I asked the respective counter and they have given me abv
respected sir / madam

I suppose to travel on 16th april on flight ey 7601 connecting to ey 45 and thn to ey 7926 from mumbai to abu dhabi to dublin to glagow.

I reached airport in time, but poor immegration serviced took enough of my time, even though I have chkd in my luggage immegrated but missed my flight. I still carry my boarding pass and and immegration stamp and hence I request u to refund me my fare as it wasnt any mistake from my side in attepting to board flight in time. I asked the respective counter and they have given me abv (guestaffairs@etihad. ae) mail id and hence the abv mail.

waiting for ur reply.

maheshkumar v patil

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Gdo
, IT
Oct 24, 2016 11:38 am EDT

I agree: travellers never fly Etihad.
They owe me a refund for more than 500USD for a 10days delay of my luggage and they never refunded a single penny.
This airline company has no reliability at all.

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MAR2016
, US
Oct 18, 2016 8:52 pm EDT

It was my first bad experiences with Etihad. I never heard before and surprised me that carrier can cancel the whole trip without customer consent. As everybody mentioned the Customer service is horrible, they can not resolve the issues. I booked the flight by Priceline and I missed the flight though it was not my fault because flight left earlier than scheduled. They asked my to pay to change the flight and I was ready to pay for it. Suddenly, I got an email that my flight has been cancelled due to no show. I called the Priceline customer service and they asked me to rebooked the flight with change fees $600 each ticket and I was ready to pay it. But they tried to rebook but unable to do it because of cancelation. When I called customer service of Etihad Airline they asked me to rebook with double price.
Never think to go with Etihad and tell others not to go with them. Please stay away for this kind of the carrier.

Tariq Akhtar
Tariq Akhtar
, IQ
Apr 13, 2013 7:14 am EDT

Respected Concern,
Please advise me what should I do about my issue which i am facing last few days from Etihad airways.
Sir/Madam,
1st Flight 4th of April I Traveled on Etihad Airways From Lahore to Abu Dhabi by flight EY242 Departure at Early morning Arrival Abu Dhabi at 9am Local time of UAE.
2nd Flight Same day from Abu Dhabi To Basrah by flight EY553 Departure at Afternoon Arrival at arrival at Basrah 1400 Hrs.
Complaint,
I deposit my one Black Medium Size Baggage in Lahore & get boarding pass & Get Update From Abu Dhabi From Office They Told Me My Baggage is Traveling On same Flight. But When i Reached Basrah i Did not received my Baggage on Air port.
So From Same Day i Am Complaining & Follow up But Still I Did Not receive My Baggage. Now They Are Telling Me possible you baggage is not loaded from Lahore So you Have To Check From Lahore. Actually this is not my duty to do Etihad air line shoulde do it but they are telling me to contact with Lahore.
Now Please advise me what should i Do.
I Send All detail To abu Dhabi Head Office But Still No Reply.
Please Find The Attachment Of my Boarding & Baggage Copon.
Traiq Akhtar +964-78-[protected] sami_tariq2006@yahoo.com

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ImadHabayeb
, SA
Aug 01, 2016 3:34 am EDT

I have booked ticket for may family, then later on I changed the return date and paid extra, in total I paid close to $4K, which a lot of money.

On travel date 4/5 EY318 from Riyadh, they denied us check in claiming that I did not pay for changing the booking, which is not true. After hours with Etihad support, they said that yes the payment is confirmed. However, it was too late, and they will not help us with alternative flights. I paid a lot of money and Etihad refuse to help. I called my bank and they told me Etihad was holding back the payment. Etihad also saying that it is not refundable ticket, so tough!.

I need to escalate to the right management level and I want my money back. Pleas help.

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Frustrated@Etihad
, ZA
Aug 07, 2013 1:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I don’t think Etihad Airways are human beings who care about serving people and ensuring that there is fairness, transparency and good will amongst your clients. For me to be sending 15 emailsis just wrong. I have contacted the Travel Agent who advised me that the refund will only come to (South African Rand) R3 826. If I recall i paid (South African Rand)R14 998 for 2 tickets. You mean to tell me that I have just LOST (South African Rand) R 11 172 to Etihad? after sending 14emails and waiting for over 9 weeks you mean to tell me I lose out? I got a phone call this morning from a guest relations officer who said to me there is nothing more that can be done, but I pointed out when I asked the travel agent to re-book the flights, I was informed there were no seats available for the sectors on my tickets. So I then had to cancel the tickets and now I am being punished. Not only didn’t I fly with your airline but I have lost R 11 172. You have stolen my money for a service I did not receive. You are thieves not an airline. Is this how you treat all your customers with such daylight robbery? Is this how a World Class Airline cheats its customers? I am shocked beyond measure. I am NOT HAPPY with this. This is NOT ACCEPTABLE. I DEMAND that this be corrected immediately. And do not send me an email to say you appreciated my patience or I must send this to your social@eithad email account, rather send me a DIRECT phone number to a manager I can talk to who will RESOLVE this matter. This is DIGUSTING of you

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SanMihi
Stafford, GB
Jul 21, 2014 5:09 pm EDT

I have a bad experience with Etihad. I booked tickets 2 days ago and before proceeding to booking confirmation I get advertise that cancel fee and change fee is Nil as plans do change for many people. However today when I went to change my reservation, my call got diverted to some centre.Upon asking regarding my change in date, they mentioned 135 GBP change fee per person + difference in amount for fare shall be payable. After lot of argument regarding this change fee which of course never told to me before nor I got any reference in policy, I got angry and asked them to cancel the ticket. But I got surprised they said the ticket is non-refundable and will be forfeited if cancelled. Hence I don't have choice but to go for change and pay the fee, but again when I received the new ticket there is change in ticket price than the additional amount I am supposed to pay. Again I called them and asked why this difference, for which they said it's a mistake but we will deduct whatever I am told at the time of booking... I am waiting for further surprises..
NEVER GO FOR ETIHAD...miserable service.

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alex lim
, PH
Apr 26, 2012 5:20 pm EDT
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sir. how to i request the electronic ticket. my electronic ticket was missing. i'm arrive last april 3 from jeddha.

please i'm waiting for your feedback...

ComplaintsBoard
A
2:16 pm EDT

Etihad Airways Flight delay and not giving the connection flight.

Dear sir,
I am ashok ullattil having booking reference zdzu6v and ticket no:607-[protected] travelling from kuwait to calicut on 28 september 2008 and calicut to kuwait on 04 oct 2008. While going from kuwait there was 5 minute delay for ethihad flight ey304 and reached abudhabi airport at 22.50. At abudhabi airport we the passengers from kuwait reached the boarding gate for flight ey250 to calicut. We were denied the boarding saying our flight was delayed and could not locate the luggage. This caused me heavy financial losses since my one day leave without pay kd 50 and the ticket for the same day which I paid to the ethihad airline was kd 184.650. The next day ticket for other airlines was available at lower cost kd120 only. I was going for a real estate business, due to delay which from which I lost around kd 500. Hence I request the airline to pay my total financial losses in kuwait dinars 750.000

Regards
Thank you

Ashok ullattil.

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S Jacob
, KZ
Jun 23, 2012 6:38 am EDT
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RQID: 096233: I boared the flight from Trivandrum to Almaty in Ethihad Aiways. My baggage was stolen by Ethihad staff on the pretext of Excess Baggage, since i refused to pay bribe. ( but agreed to pay excess baggage charges)Now i wrote to Ethihad for compensation and they are trying to support their staffs., but claim to have the best customer service levels? Looking for justice and compensation of 1 Million dollars.

ComplaintsBoard
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8:55 pm EDT

Etihad Airways Bumping customers

This is to inform all travelers, that etihad airways has the worse, customer service. They bumped my family travels and gave it to someone else in pakistan, and they are charging me almost $ 11, 00 us dollars for something l am not suppose to pay. I will make sure l write all media and all other avenues to put this airline down, due to they cheat/lie to helpless customers

They don't have respect for ladies and infants... They do what they want and they the most disrespectful crew in airline industry. I will never ever refer anyone to this airline. Emirates is billions times better then etihad!

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Frequent Flyer
, GB
Jun 08, 2009 7:01 pm EDT

In no way can this airline be given negative PR in this manner...Ok fair enough it sounds like you had a difficult and unpleasant time flying Etihad Airways and in that situation it would also upset and anger me however...

For an airline that has WON so many awards, in such a quick time and being such a young airline as it commemced operations in 2003...it seems some what unfair.

This airlines product and service is one, that is incomparable to that of other airlines for its incredible hospitality in todays tough world of the so called 'Low Cost Era'...(CLARIFY - - -In no way is that incinuating Etihad Airways to be 'Low-Cost').
I have flown many many many airlines into all 4 corners of the world, and by far...some how... Etihad will and shall remain and airline I cannot fault in anyway what so ever, and unfortunatley beats any other arab and western airline on service and Product by incredible distance.

I flew with them from Johannesburg to Manchester and i was supposed to be upgraded with my 'Etihad Guest' miles, however the system at Johannesburg Airport deleted the booking and I ended up traveling economy. When I landed in Abu Dhabi I was greated off the aicraft by a pleasant Etihad staff member, who could not appologise enough. She took me and my family and gave us first class lounge access, our miles refunded, and a free upgrade for our next trip abroad.

Clearly people have different experiences, but i feel it is upto the Traveller to decide for THEMSELVES who they fly.

Travellers...don't believe everything you read!

ComplaintsBoard
K
9:50 pm EDT

Etihad Airways Luggage mishandling

I had booked a ticket for my son from Abu Dhabi - Cochin - Abu Dhabi through EY Ticket # 607 [protected]. My Son traveled to Cochin by Flight # EY280 on 28/06/2008 as Un accompanied Minor UM10. There was 2 luggages with him of which one luggage sent through citi terminal and hand luggage sent through check in counter as the hand luggage was not allowed due to un accompanied minor. When the flight arrived in Cochin it was noticed that the hand luggage which was sent through the Check in counter ( Tag # 7648709 ) was not reached in Cochin. My son was there in the air port almost 2 hours between 4 am to 6 am as the officials were searching for the luggage with him. His relatives were waiting outside without information about him and they were really worried. Upon checking with Abu Dhabi Etihad office on 29/06/08 morning we came to know that the luggage was not sent to cochin on 28/06/2008 and they confirmed that the luggage will be sent through Etihad Flight on 29/06/2008. I regret to inform the concerned officials that no body from Eithad office had called me regarding the same as it was a mistake happened by the luggage handling office. I need to know how we can collect the luggage which will be sent on 29/06/2008 as our home town is almost 300 Kilometers away from the cochin Air port and who will pay the transportation charges. We expect a better service from Etihad as we are purely depending on Airlines when we are sending our children un accompanied. I expect to receive a reply soon from the concerned in this regard.

Thanks & Regards,
Kannan Purayamkumarath
[protected].

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AliDubai
, AE
Nov 09, 2011 5:54 pm EST

i have travelled with this poor quality Etihad airway on 6th Nov 2011 and till now i am looking for my luggage. where did it go?

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s.m.ahmed
, IN
Oct 09, 2010 4:25 pm EDT

etihad airways has the worst customer service you can ever find, there is no guarantee that your baggage is safe with them the only reason we commute with this airways is they are cheap when compare to others. so my request with all the future commuters is not to carry any valuables in your main baggage while travelling with ETIHAD AIRWAYS, or else you will land yourself in a helpless situation which i have experienced while travelling from dublin to hyderabad. on 9th october 2010. they missed to transfer my baggage at abu dhabi airport which was my connecting destination for hyderabad flight and after waiting for almost three hours at collection point they never bothered to inform me about my baggage and only after the conveyor belt stopped i went to inquire, one of their executives who was literally standing 5 feet away from the baggage collection point had the list of passengers who missed their baggage at abu dhabi, enjoying by looking at the troubled passengers. one more thing never give your passport to any of the staff of ETIHAD AIRWAYS at their complaints counter or else only god will help you coz they even swapped my passport with another lady named mamta at their hyderabad counter and i'm fortunate that god helped me and i realised intime and managed to catch her at the exit door.

s m ahmed.

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ahmed
Pleasant Hill, US
Apr 09, 2009 2:05 pm EDT

to whom may it concern
I flew from Islamabad to sfo on 19 jan 2009. I had 3 bag for the third bag I paid Rs9800 which is equall to US$125. My three bag was booked all the way to SFO last destination.When I came to JFK the immigration took a lot of time so I missed my connected flight then I went to United tkt counter to catch the another flight to SFO. All three bags were with me when the United tkt agent saw me with three bags she said I amgona chage you for the third bag. I said I already paid in Islamabad also I showed my receit but she said no. Any how I had to pay again$125. It does not make sense to me why I had to pay again. I need to be reimbursed my Us125.
My contact
Iqbal Ahmed
[protected]

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Madhav
, IN
Mar 23, 2009 12:56 pm EDT
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Hi I to have complaint regarding my luggage in my bag. I travelled from Newyork to Mumbai on 21nd March. When I reached Mumbai I found that my luggage in the cargo bag was tampared. I found that my sony handy and charger for laptop is stolen. Is there a way I can complaint? My luaggage ref number is 3QFQUN /SEQ NR 038

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12:00 am EST
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Etihad Airways Double charging!

I had paid charges of 209.05 a$ (For excess weight) to etihad air lines in cairo air port on 30/12/2007 with my master card. But when checking my bill, I found that they charged me with double the amount. The same payment came in two lines with the same amount of 209.05a$.

Term id : [protected] auth: x05702
Merchant no: 568297 batch: 000008 invoice: 000026

Date: 30/12/2007. The master card company said that the error should be corrected from the airline company and they cannot do anything about it.

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Duncan Griffiths
Salisbury, GB
Dec 05, 2023 8:01 pm EST

Booking Ref UUUE9F

Flight from LHR to Bangkok 10 November 2023 delayed arrival approx 4Hrs38Min Request compensation for Mr Duncan Griffiths and Mrs Penelope Griffiths. Delay was due to aircraft change just before boarding.

my email:- duncangriffiths@hotmail.co.uk

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Toheeb Obidara
Dammam, SA
Dec 03, 2023 10:36 am EST
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My bag was handled roughly and spoilt while travelling from Dammam to Barcelona.

I cannot travel with the bag as the handle is completely destroyed

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Bhaskar Gunturi
Cedar Park, US
Sep 30, 2023 7:50 pm EDT
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Booking : TOK8FT

Name : Bhaskara sastry Gunturi

Date : 09/23/2023

Depart : ORD

arrival: AUH

I did not get served with Asian Vegetarian meal as per the staff they do not have Asian vegetarian for my booking. This is so inconvenience for 14 hours flight , I had to eat only the bread.

Thanks

Bhaskar

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Madinakhon Giyasova
, US
Sep 26, 2023 5:21 am EDT
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Hi!

We have a flight tomorrow, 21.09.2023, at 12.00 am. It’s been a day and it is still saying “ WAITING FOR REQUEST CREATION APPROVAL”

Please approve it before tomorrow!

Our application numbers are as followed:

0101545646062023444084878

0101525149532023444086876

0101234030262023443931068

Please please!

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Mohd T Al Lawati
Muscat, OM
Sep 23, 2023 2:44 pm EDT
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This is my last attempt to reach out a senior staff. the level of service and the ability to resolve issues is below Zero for a business class customer.

I need to talk to a senior staff who cares about the Brand.

I have a list of complaints from my recent experience as a business class client.

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Mahender510
, US
Aug 28, 2023 9:37 pm EDT
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I have traveled with Etihad in the month of Feb and paid 1600+ USD. After 6months they have charged again on my credit card and there is no proper response from the customer care. How can Airways store user credit card information and charge after 6months. If I didn't check my transactions I may have lost my hard earned money.

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Amresh Rajkumar sakolkar
, US
Jul 11, 2023 9:59 pm EDT
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I applied for visa for Abu Dhabi. On 9th July for 48 hours transit visa. . And I check online and there I see this msg.

:- {Waiting for request creation approval}

I want to what is ment this please explain me.

Amresh Rajkumar sakolkar

:- 0101027780092023434689266

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jemima lam
Melbourne, AU
Jul 11, 2023 9:43 pm EDT

I purchased a through flight from Melbourne, Australia to Berlin, Germany. Due to late arrival in Brussels I and around 5 other passengers were too late to board the connecting flight. Etihad then said I had to purchase a new ticket. This connecting ticket cost over $1000 and the other passengers were offered the connecting flight for no charge.

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Mouzon
Sharjah, AE
Jul 06, 2023 3:03 am EDT
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The transaction online failed .

I did not receive any emails confirmation

Nor any ticket number .

Still I was charged the ticket fare .

When contacting the customer service ,

They say they don't keep track of their

emails ...

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Nina Shchemenok
, US
Jul 03, 2023 1:04 pm EDT
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Booking ID K2KC8N, multiple calls, chats, multiple requests for unaccompanied minor and my request is still not approved, instead of 24 hours, it us 5+days with no progress, horrible experience

How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

Overview of Etihad Airways complaint handling

Etihad Airways reviews first appeared on Complaints Board on Jan 16, 2008. The latest review A Total Mess was posted on Apr 15, 2024. The latest complaint Seat upgrade was resolved on Apr 04, 2024. Etihad Airways has an average consumer rating of 4 stars from 1405 reviews. Etihad Airways has resolved 974 complaints.
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  1. Etihad Airways contacts

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    Singapore
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    +35 170 720 1585
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    Portugal
    +63 27 926 044
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    Philippines
    More phone numbers
  3. Etihad Airways emails
  4. Etihad Airways address
    New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates
  5. Etihad Airways social media
Etihad Airways Category
Etihad Airways is related to the Airlines and Air Travel category.

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