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Enterprise Rent-A-Car review: Unprofessional/insufficient customer service

JJones59101 of US

Dec 17, 2025 11:21 am EST

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Accidentally locked cell phone in return rental at Lexington, KY airport at 5:30am on Dec. 1, 2025. No one available to assist, so had no choice but to leave it and catch flight. Filed two lost claims reports and have called multiple times to be placed on hold for literally hours! No one has responded to or answered claims or calls. Phone last pinged at Enterprise Holding Services at Lexington, KY Blue Grass airport, has not moved, yet no one seems to be able to locate the phone so we can get it returned. It has been 17 days now with no help from Enterprise whatsoever.

Claimed loss: Samsung Galaxy S25 Ultra- Silver Blue in Iridescent case with a rainbow heart sticker on the back

Desired outcome: We would just like to have our phone returned. We know the last known location was at the Enterprise Holding Services at the Lexington, KY Blue Grass Airport.

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Enterprise Rent-A-Car response

Dec 22, 2025 3:28 pm EST

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Thanks for your comments, Jenna. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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